Innovature BPO: AI-Driven Outsourcing Partner

BACKGROUND

Please describe your company and position.

I am the Project Manager of an advertising & marketing company

Describe what your company does in a single sentence.

A global marketing services dedicated to the needs and growth of the IT channel community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

• To help with contents editing

SOLUTION

How did you find Innovature BPO?

Referral

Why did you select Innovature BPO over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Innovature BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Innovature helped me with a project that requires them to edit around 30+ documents. They would need to add the vendor and solution's logos, contact details and company information on the marketing documents/asset.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Accuracy of the editing done based on the provided instruction
2. Turn around time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I deal with Kylie from Innovature and she's very responsive. The work is completed within the timeline, and they always provide a heads up in case they need more time, or if they will be off for public holidays. This helps me a lot in managing expectation and project timeline. The project is completed on time, though some require a few revisions but that is totally acceptable.

What was your primary form of communication with Innovature BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsive, great value for money.

Are there any areas for improvement or something Innovature BPO could have done differently?

None. Overall, I was pleased with the results of our engagement.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Vietnam Outsourcing Hub

Describe what your company does in a single sentence.

Vietnam Outsourcing Hub helps businesses find the right offshore outsourcing partner and connects SMEs with trusted providers, offering world-class solutions that can save up to 70% on costs while building the right offshore team from Vietnam's top 1% talents from our qualified vendors.
 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature: AI-Driven Outsourcing Partner to accomplish?

• Vendor Matching Services

SOLUTION

How did you find Innovature: AI-Driven Outsourcing Partner?

Referral

Why did you select Innovature: AI-Driven Outsourcing Partner over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The partnership between Vietnam Outsourcing Hub and Innovature represents a powerful synergy that benefits clients, vendors, and the broader outsourcing ecosystem in Vietnam. By collaborating with Innovature, Vietnam Outsourcing Hub strengthens its position as a trusted platform for outsourcing services, while Innovature gains access to a global network of clients seeking high-quality BPO solutions.

Vendor Matching Expertise
Vietnam Outsourcing Hub's vendor-matching expertise ensures that clients are paired with Innovature when their needs align with the company’s capabilities. This targeted approach minimizes the time and effort required to find the right outsourcing partner.

Access to Global Clients
Through its extensive network, Vietnam Outsourcing Hub connects Innovature with clients from around the world. This exposure enables Innovature to expand its reach and showcase its capabilities on a global scale.

Commitment to Excellence
Both Vietnam Outsourcing Hub and Innovature share a commitment to delivering exceptional value to clients. This shared vision forms the foundation of their partnership and drives their collaborative efforts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The strategic partnership between Vietnam Outsourcing Hub and Innovature has far-reaching implications for the outsourcing industry in Vietnam. By working together, these two entities are driving innovation, enhancing service quality, and fostering trust among clients and vendors. Some of the key outcomes of their collaboration include:

Increased Client Satisfaction
Clients benefit from the seamless integration of Vietnam Outsourcing Hub's vendor-matching expertise and Innovature’s exceptional service delivery. This results in higher levels of satisfaction and long-term partnerships.

Strengthened Vendor Ecosystem
The partnership contributes to the growth and development of Vietnam’s outsourcing ecosystem. By showcasing the capabilities of providers like Innovature, Vietnam Outsourcing Hub attracts more clients to the country, creating opportunities for other vendors as well.

Enhanced Global Competitiveness
The collaboration positions Vietnam as a competitive player in the global outsourcing market. By demonstrating the country’s ability to deliver world-class services, Vietnam Outsourcing Hub and Innovature attract more businesses to invest in Vietnam.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was quite effective, with a clear structure and timeline established from the outset. They consistently deliver items on time, which was impressive and helped keep the project on track. Whenever I had specific needs or requests, they were quick to respond and adapt. Communication was always open; they listened to my feedback and made adjustments where necessary. Overall, they demonstrated a solid commitment to ensuring that the project aligned with my expectations.

What was your primary form of communication with Innovature: AI-Driven Outsourcing Partner?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company is its commitment to innovation and sustainability. They seem to prioritize not only their business goals but also the impact they have on the environment and community. Their unique approach to integrating cutting-edge technology with eco-friendly practices sets them apart in their industry. Additionally, their emphasis on employee development and a strong company culture indicates a forward-thinking mindset that values both growth and social responsibility.

Are there any areas for improvement or something Innovature: AI-Driven Outsourcing Partner could have done differently?

Ensuring that solutions are easily scalable to accommodate growing client needs would be valuable. Offering flexible plans that adapt to changes in workload or project scope could appeal to a broader client base. 

BACKGROUND

Please describe your company and position.

I am the Principal Agent of Advantage Insurance PLLC

Describe what your company does in a single sentence.

Commercial and Personal Insurance independent agency 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature Consulting Company Limited to accomplish?

• Assist with customer service office task
• Assist with inbound and outbound calls
• Assist our niche client with translation of their insurance

SOLUTION

How did you find Innovature Consulting Company Limited?

Online Search

Why did you select Innovature Consulting Company Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Innovature Consulting Company Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Inbound and outbound calls to our valued niche clients regarding their insurance inquiries. 
• Remarket insurance policy renewals and cancelations.  Internal communication with the agency team.  
• Claims processing and follow-up for clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost-effectiveness and quality are brought to our company by using the Innovature team.

Innovature communication and updates are measured consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the Innovature team delivered as promised very effectively and with cost savings. 

What was your primary form of communication with Innovature Consulting Company Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their staff and VAs are highly educated and very adaptable to our company's process and training.

Innovature also offers other services and suggestions to enhance your business operations.  

Are there any areas for improvement or something Innovature Consulting Company Limited could have done differently?

No flaws sol far. I give 10 Stars all the way! 

BACKGROUND

Please describe your company and position.

I am the Digital Asset & Photography Manager of a consumer products company

Describe what your company does in a single sentence.

We are in the hardware solutions and distribution market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

• Retouch product photography

SOLUTION

How did you find Innovature BPO?

Online Search

Why did you select Innovature BPO over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been very satisfied with the work that BPO Innovature has provided for us. Their team of retouchers and project coordinators are great at communicating with us and always provide excellent results. We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We send them normal product photography edits on a daily basis and their retouching services include basic retouching, sending to white background and creating clipping paths for our images.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very responsive and willing to accomidate our deadlines.

What was your primary form of communication with Innovature BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

They have great communication skills and customer service.

Are there any areas for improvement or something Innovature BPO could have done differently?

Occasional miscommunications but not frequent enough to warrant a change in services

BACKGROUND

Please describe your company and position.

I am the CEO of a consumer products company

Describe what your company does in a single sentence.

We provide digital pet care services in Vietnam

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innovature BPO to accomplish?

• inbound calls
• outbound calls
• bookkeeping and tax
• financial planning

SOLUTION

How did you find Innovature BPO?

Online Search

Why did you select Innovature BPO over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Innovature BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Innovature helps my company to manage accounting books, paying vendors, manage my cash projection and prepare and submit tax. They also do tele outbound to my prospect list.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I gain prospect list align with my timeline planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have set agreed deadline and tasklist. Innovature work with us to create the SLAs. We monitor by weekly update, monthly and quarterly review.

What was your primary form of communication with Innovature BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're responsive and willing to adapt to the changes in the scope.

Are there any areas for improvement or something Innovature BPO could have done differently?

No further comment so far.