Ingsoftware

BACKGROUND

Please describe your company and your position there.

Brenton Point is a wealth management company whose management has a rich history in capital markets research and investing. We serve as trusted advisors to high-net-worth families and non-profit organizations, holistically guiding their financial wellness. I am the Co-President & COO of the company, which includes overseeing our strategy, operations, and business development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

Ingsoftware is our long-term partner for website development & maintenance. We started working with them in 2016 when we hired them to build our new website. After successfully finishing that project, in 2019 we engaged them to work on a website redesign and to improve its SEO. During this whole time, Ingsoftware was tasked with technical website maintenance, as well as, with content update tasks, and the cooperation is ongoing.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came highly recommended by a partner. After initial meetings, we quickly became convinced they are a good fit for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the beginning of cooperation, we engaged Ingsoftware to develop our first company website. This project started in November 2016 and the website was launched in April 2017. Two years later, we wanted to update its design and worked with them to make sure our website user experience was improved. The redesigned website was launched in early 2020. During all this time they have been working on our website maintenance - making sure it works properly and that new content is published in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

Their team of 3 people included a Project Manager, a UI/UX Designer, and a Frontend Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ingsoftware delivered everything we asked them to do and within set deadlines. This means that our first website project with them, as well as the second one, were launched on time. Their responsiveness for regular maintenance and content publishing tasks is consistent.

Describe their project management style, including communication tools and timeliness.

We use email as the main way of sharing briefs, tasks, reports, and exchanging information in general. Occasionally we organize video calls to go over specific questions and tasks in a faster way and in more detail.

What did you find most impressive or unique about this company?

Ingsoftware has been very responsive. Although we are on different continents, in time zones that barely overlap, we never feel like they are not here. Their project manager is keeping us up to date with all the information, asks us for feedback whenever it is needed and makes sure everything is done on time.

Are there any areas for improvement or something they could have done differently?

They have consistently executed on our requested projects.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Monicom, a company that operates in several industries: energy, trade, construction, and food production. Part of my job is to oversee our marketing efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired them to work on our new company website. We wanted to create a fresh look that will correspond with our brand, and enable customers to quickly and easily find information about our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were our go-to partner for design services before we started thinking about a new website. We loved how their designers understood our briefs, and enjoyed their creations very much, which is why we wanted to work with them on our new website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We knew what kind of website we wanted, and what information we wanted to share with our customers, but we didn’t know how to make it happen, and this is where Ingsoftware came in.

First, their designer worked on creating our new website’s UI/UX and helped turn our vision into reality. After we were happy with the designs, their developer created a website that works well until this day. 

During the project, all the deadlines were mutually agreed upon and respected, which enabled us to go live with the website even earlier than we anticipated.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of one designer, one developer, and a project manager who lead them and was our primary point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are delighted with the result. The information we wanted to share is presented in a clean and modern way, and the website was designed and developed in line with the timeline we and Ingsoftware set together.

Describe their project management style, including communication tools and timeliness.

Since we are based in the same town, it was very easy to organize status update meetings, while the ongoing information sharing was done via email. Their project manager was very proactive and transparent during all stages of the project and was readily available when needed.

What did you find most impressive or unique about this company?

I really like how focused they were on getting things done while taking the necessary time to meet all the things we explained in our briefs and feedbacks. Their response time after we provide feedback is almost unbelievable.

Are there any areas for improvement or something they could have done differently?

Nothing stands out. They did their work remarkably well.

BACKGROUND

Please describe your company and your position there.

C-Entry is a trading company for medical devices and IVD with a big goal to offer a convenient, easy to handle, and secure solution for safely opening „social life“ during COVID-19 times. We are doing this by providing physical SARS-CoV-2 self-testing kits and wanted to expand our efforts using mobile apps to locally and safely store test results and show entry certificates (when possible). In this way, we are providing companies (and the economy at large) with a solution to gradually and safely open up again, by aligning with governmental efforts to roll out and intensify COVID-19 self-testing in order to gain back control over this disease.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ingsoftware to develop iOS and Android mobile applications to support COVID-19 Self Test procedures. The apps we envisioned are used to safely store self-testing results and to, based on results, either enable users to freely enter restaurants, cafes, and other businesses, or to guide them on what to do if the result is positive. The apps do this by scanning unique QR codes on the self-test kits and by collecting photo proof of the test results.

For a negative result, the apps create a time-limited certificate that can be used (depending on the laws and regulations), for entry into different businesses and public institutions. For a positive test, the apps guide users to contact local health authorities to confirm the diagnosis.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ingsoftware came highly recommended by a friend of the company. After hearing high praise about their mobile development, I got in touch with them and can only confirm the recommendation I received prior.. From the very first contact with Ingsoftware, it was clear that they are true professionals. They wanted to make sure they understood the project completely before giving us a quote and were transparent with all the challenges they foresee.

I could almost immediately see, they are not only software developers, but engineers who want to make sure they find the best way to create the cross-platform app for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to design and develop an MVP of a cross-platform application that works on iOS and Android devices, with key functionalities to digitize, verify and authorize results of SARS-CoV-2 self-testing kits implemented. To achieve this, Firebase and the Flutter framework were used because this combination allows for streamlined development of cross-platform apps, and we are targeting Android and iOS users.

For the UX design process, Miro was used to prepare the wireframes, Figma to design the screen, and Invision to review the work in an interactive manner.

How many resources from the vendor's team worked with you, and what were their positions?

Ingsoftware has put together an all-star team to work on our project. All four are perfect professionals, starting with the Project Manager who efficiently guided the whole process. There were also a backend developer, a frontend developer, and a UI/UX designer involved in the project. Apart from the technical skills, I highly appreciated the really friendly and kind conversation on a personal level.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The MVP version of both Android & iOS apps has been finished in line with the timeline put together by Ingsoftware’s team. Everything we talked about and agreed upon has been fulfilled without any issues. While we are working on publishing the apps and onboarding users, I have every confidence that the Ingsoftware team is the right partner for any future upgrades, as well as other projects we are thinking about.

Describe their project management style, including communication tools and timeliness.

Their Project Manager was a true leader of this project. He made sure both Ingsoftware and C-Entry teams are always well informed and up to date, that all the challenges are resolved efficiently, and all that lead to the successful launch of our MVP. To ensure this, an Agile approach based on Scrum methodology was used, so we had two-week sprints for planning and retrospective meetings. Also, I had access to the whole process through Ingsoftware’s Jira environment.

What did you find most impressive or unique about this company?

They have blown me away by their approach to our project. They really took a deep dive into understanding what C-Entry apps are all about and set out not to strictly develop our vision, but to find the best possible solution to deliver an app users will find easy to use. Their approach is something that I haven’t experienced before when working with software development companies!

Are there any areas for improvement or something they could have done differently?

Nothing really. They satisfied all the needs we had and did it in an exceptional manner.

BACKGROUND

Please describe your company and your position there.

I am the Digital Communications Manager of World Rowing, the International Rowing Federation and governing boby for the sport of rowing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

The World Rowing Federation, previously named FISA (from the French, Fédération Internationale des Sociétés d’Aviron) is the governing body of the sport of rowing. It is empowered by its 156 member National Rowing Federations. World Rowing sets the rules and regulations for the practice of the sport, in all its forms including elite, para-rowing, coastal, masters and aspects of indoor rowing.

World Rowing oversees sanctioned events and provides advice and expertise for the organisation of rowing regattas. We were looking to build an app for the World Rowing Rule Book.

This Rule Book contains all the WR statues and rules of racing and is updated every 4 years (small changes can happen annually). This Rule book is about 425 pages (A6 paper size) and is edited in English and French. The goal was to digitalize our Rule Book to have an easy access to its content anytime and anywhere

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for App developers and shortlisted a couple of them. After interviewing them, we chose ING Software because we thought they would be the best partners for this project, they had a good understanding of our needs and delivered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to digitalize our RuleBook so it could be accessible to our umpires, everywhere in the world - and accessible offline. We had to send out the word document containing all the rules, and our branded guidelines document, so the app would respect our WR brand, and the design could respect these guidelines.

It didn't take a lot of time for the designers to design the App and it was then a matter of fine tuning the image library and making sure all the links were working, before we could launch the App on Play store and App store.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. He did a fantastic job in relaying our feedbacks to the developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Four months after our App was launched, we still have a 5 star rating and more than 500 downloads on Play store, and approx. the same thing on Apple Store - above our expectations !

Describe their project management style, including communication tools and timeliness.

The project manager assigned to this project was very easy to work with. As a federation, we always have some challenges - volunteers working for us, priority given to events - but he always understood our needs and was flexible. We had weekly meetings that helped us solve all the issues we may face and it was very easy to communicate in real time.

What did you find most impressive or unique about this company?

Their flexibility, responsiveness, technical skills, and attention to detail were impressive.

Are there any areas for improvement or something they could have done differently?

Because of the pandemic we couldn't meet in person and we wish we could have had more in-person meetings

BACKGROUND

Please describe your company and your position there.

I am the CEO of the innovative startup Tell me Sr.l in Milan, Italy. The app allows users to easily save and organise all their past and future experiences into personalised collections. Users have the option of adding places they would love to visit, see, try, or are just dreaming about to a bucket list. Powered by an advanced Recommendation Engine, Tellme will provide personalised recommendations for future experiences based on users’ tastes, desires, preferences, and logged past experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ingsoftware to develop our brand-new mobile app called TellMe. But not only develop it, we wanted a partner who will lead our development project, be willing to brainstorm with us to find the best solutions for different challenges, and also to work closely with me so I can get at least some hands-on experience with managing a mobile app development process-

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided to work Ingsoftware based on the in-person interview with their CBO Miroljub Bošković. I was a little hesitant since it was all new for me, but he reassured me by giving me the possibility to learn about the process with the help of an amazing Project Manager, and also to have control over things and in the same time the possibility to challenge the development team over the decisions that needed to be made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used the Agile methodology and relied on the Scrum framework for product delivery. This enabled me as a client to be deeply involved in the whole project development cycle from the very beginning. As a part of our process, we had fortnightly sprints. This approach minimized the risk of exceeding the budget (in fact we saved money), and ensured the goals as defined by the project scope were met! Also, I had control over the product and could easily influence the end result. The product was developed as a native iOS mobile application. It is stored on Firebase, which was integrated into the app core as well as Google Places.

How many resources from the vendor's team worked with you, and what were their positions?

Three people were always involved in the project. A project manager and two mobile developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The mobile app was developed ahead of time, and with 15% lest cost then estimated during the discovery phase!

Describe their project management style, including communication tools and timeliness.

Their communication was impeccable. We used Slack and Jira to plan things. I was in loop all the time, so I knew what was going on and on what they were working at any given moment. We had weekly meetings and if we needed to solve an issue we would just jump on a call.

What did you find most impressive or unique about this company?

The feeling that we are on time. We were all working for the same goal and like a single team. Also, the way how everything was presented and explained to me. It was the most precious thing for me. Not only did I learn a lot, but I could also implement it immediately on other things.

Are there any areas for improvement or something they could have done differently?

I cannot point out anything specific. All of the project goals were met. The application was developed ahead of time and under the estimated budget.

BACKGROUND

Please describe your company and your position there.

I am Henrik Binggl, Head of Software Development at PALFINGER, the world's leading provider of innovative crane and lifting solutions for use on commercial vehicles and in the maritime sector.

As an innovative company, we know how digital technologies are changing not only our lives but also the way we work, which is why we are continually creating software solutions to improve our internal processes, as well as to enable our customers to have the best possible experience, either when using our products or when interacting with our company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

We started working with Ingsoftware in early 2020 on two applications that are crucial parts of the product handover and servicing processes. Being very satisfied by their work, we expanded our cooperation with additional projects their developers work on.

SOLUTION

How did you select this vendor and what were the deciding factors?

During the first conversations, Ingsoftware’s team impressed us with experience in technologies we use in our development (.NET, Angular, Azure, to name a few), as well as with processes they have set up internally - which showed us they care about doing it the right way. What eventually persuaded us to start working with them is the flexibility to adapt their own processes to our established practices. This enabled their tight integration with our in-house teams, as well as fast onboarding and productive work on all the projects we gave them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first engaged Ingsoftware to work on creating apps to digitize two very important processes in our work with customers. First worked on digitization of the client product handover process. Something that was previously done on paper, is now a smooth process that instantly adds the correct data to our systems. For this project, their team is currently working on the app that is used by our maintenance personnel, to ensure that crane servicing is always done according to the highest standards and in line with set procedures.

In parallel, we tasked Ingsoftware with a challenging rewrite of an existing app that was developed years ago using Flash technology. Since Adobe was phasing out this technology by the end of 2020, we had to replace it with a modern solution. The app is used for storing and browsing documentation about how our different products are mounted. The apps the Ingsoftware team works on are developed using our standard tech stack that includes .NET, Angular & Azure.

How many people from the vendor's team worked with you, and what were their positions?

We started the cooperation with 2 software engineers and have expanded the team to 8 people in 2021. At the moment, we are in talks to increase this number even more and expand the scope of our cooperation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The first thing that was crucial for long-term cooperation is that Ingsoftware’s team has integrated perfectly with our organization. They adopted our existing processes and procedures and delivered tasks according to the plans our project managers set. Their development work is of top-notch quality and the apps they developed work without glitches.

Describe their project management style, including communication tools and timeliness.

For us, the key is that they work great with our own team members, including our Scrum master. All day-to-day coordination, task management, and communication have been done using Azure DevOps and Microsoft Teams, the tools we as a company rely on.

What did you find most impressive or unique about this company?

They impressed me with three things - how well they executed various tasks put in front of them, how well they adapted to our way of working, and how well they clicked with our in-house team. All three are crucial ingredients for a successful partnership.

Are there any areas for improvement or something they could have done differently?

There is nothing in particular that I could point out. Our cooperation started just as the pandemic began, and we had to pause working together for three months. When we resumed operation, part of Ingsoftware’s team that was previously working with us changed, but that is nothing out of the ordinary and especially understandable due to the circumstances.

BACKGROUND

Please describe your company and your position there.

Founder and designer of a leather goods company and a jewelry company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

1. I needed a new website for my leather goods company.
2. They also built the first and second iterations of a website on Big Commerce for a jewelry company that I co-founded. They teamed up with another group we use to build the 3rd iteration by performing many of the front end tasks. ING currently maintains both of these websites. With respect to the jewelry company, they function as an in-house IT team for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Word of mouth. They came highly recommended. The first person I worked with in 2015 on the Peryton website was one of the founders -- Nenad. He was extremely helpful, attentive to the project and very courteous. Today, I work extremely closely with a dedicated team of three on the jewelry website. Deciding factors in choosing ING was the strength of the recommendation I was given and the care given to my first project with them. When it came time to do the jewelry website, I chose them immediately based on my positive experience with the first leather goods website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They custom built a website for www.peryton.com using Wordpress. They built the first 2 iterations of the website for www.auvere.com on the Big Commerce platform. They worked with another team to create the 3rd iteration of the Auvere website by performing many of the front end tasks. ING currently maintains both of these websites. With respect to the jewelry company, they function as an in-house IT team for us. We rely on them to perform a significant amount of frontend tasks on a monthly basis. They manage almost all new IT projects relating to Auvere.com and are even involved in other areas beyond the website, including our migration from Mailchimp to Klavyio and managing the production of newsletters on Klavyio.

How many people from the vendor's team worked with you, and what were their positions?

Currently, on Auvere.com, the ING team consists of 4 people -- a project manager, 2 developers and a designer. I work directly with the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ING has helped us to create and maintain two websites that are beautiful and functional.

Describe their project management style, including communication tools and timeliness.

I communicate with our ING project manager by email almost daily and speak on a video call every two weeks. He is one of the reasons I am giving ING such great marks. He organizes projects on Trello and JIRA so no request is lost or forgotten. He manages the developers effectively and makes sure that all projects are performed timely. He also effectively managers other vendors we use for various things on the website. Our ING project manager is truly like an in-house team member for us and that is why we keep going back to ING. They go above and beyond being a 'vendor'. They really cared about our projects and worked hard to help us run an effective business.

What did you find most impressive or unique about this company?

No one is perfect and we have had issues from time to time. But what I find impressive is that they don't run away from, or try to deflect, the issues. They own it and work hard to fix it. They wanted to maintain good relationships with clients and kept them. Not every firm is like this. The other thing I find impressive is that they have good people. Not just good at what they do but really good people in terms of character.

Are there any areas for improvement or something they could have done differently?

For the Peryton project, no. They met all of my expectations. They performed well because they are truly expert at custom build project from scratch. For Auvere.com, I would like to see them continue to improve their expertise with Big Commerce not only with respect to the front end but the back end. This is an ongoing effort, though and I know that they are working on it.

BACKGROUND

Please describe your company and your position there.

I'm Technical Director at a digital agency of close to 300 people. We mostly focus on custom mobile & web development, as well as design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

Our company is growing rapidly, and we're having a hard time upscaling our internal development teams for new projects we have in our sales pipeline. Ingsoftware came in like a savior to increase our delivery capabilities toward our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Clutch, while we were conducting the research of digital agencies on the Serbian IT market. Our deciding factors were the level of satisfaction their customers have, Clutch ratings, and a list of reference projects. It was also really important for us to find a partner, who shares the same work culture as us in the sense that everything is based on performance. Their team understood that it was important for us to be able to trust our partners in terms of both the quality of work and atmosphere, and they matched those needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We typically send them an overview of the skill sets that we need for a specific project, and they respond if they have suitable candidates. From there, we do a short interview to see who’s a good fit for our team before signing them on. Key deliverables are usually measured on each sprint, where we are both trying to deliver the features, which were defined on the sprint planning sessions. Up to this point, we were mostly cooperating on the area of Java and Python development, but we're hoping to expand this further in the next couple of months.

How many people from the vendor's team worked with you, and what were their positions?

We're currently cooperating with 3 developers, all of them are Senior Java devs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It’s hard to put direct metrics on their success since they change from project to project. Usually, the most important this for us is that both our clients and our internal development teams are happy. Each quarter, we conduct satisfaction surveys on their work, and they are usually performing at 4.8, out of five. It’s clear that our clients are very satisfied with the work Ingsoftware has done.

Describe their project management style, including communication tools and timeliness.

We usually do project management from our side and have direct communication with their developers. We're using the standard set of tools here, like Slack and Zoom. Their developers fit well into our own organizations and deliver all requirements without missing a deadline. If a deadline was moved, it was mostly due to the clients’ own restrictions.

What did you find most impressive or unique about this company?

It’s their willingness to learn constantly. We’re an agile company that regularly works with new technologies, or is experimenting with new processes of platforms. They never had any problems with this, even when they had to step out of their comfort zone. When we combine this with their proactiveness on the projects, it all results in a great partnership.

Are there any areas for improvement or something they could have done differently?

No, I’m very happy with the way they perform. They’re always responsive and are never shy about suggesting improvements. It’s an awesome relationship.

BACKGROUND

Please describe your company and your position there.

I am the Head of Technology & Solutions at Be STF GmbH Austria - a member of Be Group. We enable leading financial services organizations across Europe to manage the complexity of business transformation.

Our company helps customers achieve their ambitious targets by (re)designing business models, aligning them with regulatory and market requirements, and by providing innovative digital solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

Before working with Ingosftware, we already had partially developed our new mobile payment solution. At that time it included a Java-based backend system and an iOS app and we wanted to make sure the system works properly.

We hired Ingsoftware to finalize the development and to make sure all features worked flawlessly. During our cooperation, we expanded the project to include developing an Android application.

SOLUTION

How did you select Ingsoftware and what were the deciding factors?

Ingsoftware’s CBO reached out to us just as we were looking for ways to move forward with Horizon’s development. I was impressed with what they presented about their expertise and previous projects, especially with Java.

Everything I heard assured me they were a well-oiled software engineering machine, and working together proved me totally right.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included the development of the backend system using Java and Spring framework, setting up server-side infrastructure and integration with third-party services, as well as the development of two sets of mobile applications - one for businesses and the other for end-users, to enable conducting payments.

In 2019, Ingsoftware finalized the development of the backend system and the iOS apps, and then in 2020, they worked on Android application development and their integration with the rest of the platform.

Android applications were developed using Kotlin and iOS apps were developed in part using Objective C and in part using Swift.

How many people from the vendor's team worked with you, and what were their positions?

Five people from Ingsoftware were involved in the project. This included three software engineers, a DevOps specialist, and a project manager who made sure all work was completed according to plan.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ingsoftware produced a very complex and highly secure system that works perfectly. All the apps work without a glitch, and I would highlight complicated API integration that included additional security measures needed to protect the users.

Describe their project management style, including communication tools and timelines.

We used Trello boards to track project tasks and activities, as well as Slack for ongoing communication. The project was split into two-week sprints to enable easier progress tracking.

What did you find most impressive or unique about this company?

Ingsoftware’s software engineers are great. They dedicated their time to understanding our business idea and how the solution is structured and provided quality guidance on changes needed to ensure our system works properly.

Finally, they developed all pieces of the solution and met all the requirements set by the project.

Are there any areas for improvement or something they could have done differently?

In hindsight, the only thing that could have been done differently was developing the iOS app from scratch in Swift. At that time we chose to keep soma parts in Objective C and develop additional features in Swift, which in the long run is not the optimal solution.

BACKGROUND

Please describe your company and your position there.

NuCitrus is a marketing agency with a heavy tech focus. We have been in business for 10 years. Currently at the company, I run operations as COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingsoftware, and what were your goals?

Our challenge was finding an excellent partner that could deliver custom software solutions for our clients as a partner/Whitelabel agency. We were looking for someone that could take on challenging and complicated projects with ease. Our first test project was proprietary software that involved SEO rankings and website traffic.

SOLUTION

How did you select Ingsoftware and what were the deciding factors?

I had spent quite a few weeks interviewing potential candidates, but the deciding factor came down to how they quoted their work and their transparency. I expect people to give me honest answers, not what I want to hear. ING was great with being transparent about timelines and expectations. Communication was easy and it felt like a good fit partnership wise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We conducted the research to see if the concept of the platform was possible, and then we were able to hand off our research, where ING took the concept and built out the platform perfectly. We have gotten through the project and now are continuing to add functionality to the platform in a project-by-project basis.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3-4 different people at different points in the project. For the first part of the project where we reviewed with wireframes, we worked with Nikola (Business Analyst) and Milan(COO). For the development of the MVP platform, we worked with Dusan (software developer)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project was developed specifically for one of our closest partnerships that specialize in Search Engine Optimization.

Describe their project management style, including communication tools and timelines.

ING is was excellent with managing the project, and everything went well, even with some minor hiccups. They were very flexible and compliant with the way we wanted to do somethings on our end. Overall the company conveys a vast wealth of knowledge and act as an expert advisor in their communications throughout the project.

What did you find most impressive or unique about this company?

What I find most impressive and unique about this company is its willingness to build a partnership with us. We were looking for someone that could essentially be an extension of NuCitrus that we could closely work with. They have become exactly that to us.

Are there any areas for improvement or something they could have done differently?

I could not have hoped for a better interaction as it went very smoothly. Because of their attentiveness and transparency, we were able to relay and communicate with our client very effectively and efficiently.