Ingsoftware

Please describe your company and your position there.

I am the CEO of the innovative startup Tell me Sr.l in Milan, Italy. The app allows users to easily save and organise all their past and future experiences into personalised collections. Users have the option of adding places they would love to visit, see, try, or are just dreaming about to a bucket list. Powered by an advanced Recommendation Engine, Tellme will provide personalised recommendations for future experiences based on users’ tastes, desires, preferences, and logged past experiences.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ingsoftware to develop our brand-new mobile app called TellMe. But not only develop it, we wanted a partner who will lead our development project, be willing to brainstorm with us to find the best solutions for different challenges, and also to work closely with me so I can get at least some hands-on experience with managing a mobile app development process-

How did you select this vendor and what were the deciding factors?

We decided to work Ingsoftware based on the in-person interview with their CBO Miroljub Bošković. I was a little hesitant since it was all new for me, but he reassured me by giving me the possibility to learn about the process with the help of an amazing Project Manager, and also to have control over things and in the same time the possibility to challenge the development team over the decisions that needed to be made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used the Agile methodology and relied on the Scrum framework for product delivery. This enabled me as a client to be deeply involved in the whole project development cycle from the very beginning. As a part of our process, we had fortnightly sprints. This approach minimized the risk of exceeding the budget (in fact we saved money), and ensured the goals as defined by the project scope were met! Also, I had control over the product and could easily influence the end result. The product was developed as a native iOS mobile application. It is stored on Firebase, which was integrated into the app core as well as Google Places.

How many resources from the vendor's team worked with you, and what were their positions?

Three people were always involved in the project. A project manager and two mobile developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The mobile app was developed ahead of time, and with 15% lest cost then estimated during the discovery phase!

Describe their project management style, including communication tools and timeliness.

Their communication was impeccable. We used Slack and Jira to plan things. I was in loop all the time, so I knew what was going on and on what they were working at any given moment. We had weekly meetings and if we needed to solve an issue we would just jump on a call.

What did you find most impressive or unique about this company?

The feeling that we are on time. We were all working for the same goal and like a single team. Also, the way how everything was presented and explained to me. It was the most precious thing for me. Not only did I learn a lot, but I could also implement it immediately on other things.

Are there any areas for improvement or something they could have done differently?

I cannot point out anything specific. All of the project goals were met. The application was developed ahead of time and under the estimated budget.

Please describe your company and your position there.

I am Henrik Binggl, Head of Software Development at PALFINGER, the world's leading provider of innovative crane and lifting solutions for use on commercial vehicles and in the maritime sector.

As an innovative company, we know how digital technologies are changing not only our lives but also the way we work, which is why we are continually creating software solutions to improve our internal processes, as well as to enable our customers to have the best possible experience, either when using our products or when interacting with our company.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We started working with Ingsoftware in early 2020 on two applications that are crucial parts of the product handover and servicing processes. Being very satisfied by their work, we expanded our cooperation with additional projects their developers work on.

How did you select this vendor and what were the deciding factors?

During the first conversations, Ingsoftware’s team impressed us with experience in technologies we use in our development (.NET, Angular, Azure, to name a few), as well as with processes they have set up internally - which showed us they care about doing it the right way. What eventually persuaded us to start working with them is the flexibility to adapt their own processes to our established practices. This enabled their tight integration with our in-house teams, as well as fast onboarding and productive work on all the projects we gave them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first engaged Ingsoftware to work on creating apps to digitize two very important processes in our work with customers. First worked on digitization of the client product handover process. Something that was previously done on paper, is now a smooth process that instantly adds the correct data to our systems. For this project, their team is currently working on the app that is used by our maintenance personnel, to ensure that crane servicing is always done according to the highest standards and in line with set procedures.

In parallel, we tasked Ingsoftware with a challenging rewrite of an existing app that was developed years ago using Flash technology. Since Adobe was phasing out this technology by the end of 2020, we had to replace it with a modern solution. The app is used for storing and browsing documentation about how our different products are mounted. The apps the Ingsoftware team works on are developed using our standard tech stack that includes .NET, Angular & Azure.

How many people from the vendor's team worked with you, and what were their positions?

We started the cooperation with 2 software engineers and have expanded the team to 8 people in 2021. At the moment, we are in talks to increase this number even more and expand the scope of our cooperation.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The first thing that was crucial for long-term cooperation is that Ingsoftware’s team has integrated perfectly with our organization. They adopted our existing processes and procedures and delivered tasks according to the plans our project managers set. Their development work is of top-notch quality and the apps they developed work without glitches.

Describe their project management style, including communication tools and timeliness.

For us, the key is that they work great with our own team members, including our Scrum master. All day-to-day coordination, task management, and communication have been done using Azure DevOps and Microsoft Teams, the tools we as a company rely on.

What did you find most impressive or unique about this company?

They impressed me with three things - how well they executed various tasks put in front of them, how well they adapted to our way of working, and how well they clicked with our in-house team. All three are crucial ingredients for a successful partnership.

Are there any areas for improvement or something they could have done differently?

There is nothing in particular that I could point out. Our cooperation started just as the pandemic began, and we had to pause working together for three months. When we resumed operation, part of Ingsoftware’s team that was previously working with us changed, but that is nothing out of the ordinary and especially understandable due to the circumstances.

Please describe your company and your position there.

Founder and designer of a leather goods company and a jewelry company.

For what projects/services did your company hire Ingsoftware, and what were your goals?

1. I needed a new website for my leather goods company.
2. They also built the first and second iterations of a website on Big Commerce for a jewelry company that I co-founded. They teamed up with another group we use to build the 3rd iteration by performing many of the front end tasks. ING currently maintains both of these websites. With respect to the jewelry company, they function as an in-house IT team for us.

How did you select this vendor and what were the deciding factors?

Word of mouth. They came highly recommended. The first person I worked with in 2015 on the Peryton website was one of the founders -- Nenad. He was extremely helpful, attentive to the project and very courteous. Today, I work extremely closely with a dedicated team of three on the jewelry website. Deciding factors in choosing ING was the strength of the recommendation I was given and the care given to my first project with them. When it came time to do the jewelry website, I chose them immediately based on my positive experience with the first leather goods website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They custom built a website for www.peryton.com using Wordpress. They built the first 2 iterations of the website for www.auvere.com on the Big Commerce platform. They worked with another team to create the 3rd iteration of the Auvere website by performing many of the front end tasks. ING currently maintains both of these websites. With respect to the jewelry company, they function as an in-house IT team for us. We rely on them to perform a significant amount of frontend tasks on a monthly basis. They manage almost all new IT projects relating to Auvere.com and are even involved in other areas beyond the website, including our migration from Mailchimp to Klavyio and managing the production of newsletters on Klavyio.

How many people from the vendor's team worked with you, and what were their positions?

Currently, on Auvere.com, the ING team consists of 4 people -- a project manager, 2 developers and a designer. I work directly with the project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ING has helped us to create and maintain two websites that are beautiful and functional.

Describe their project management style, including communication tools and timeliness.

I communicate with our ING project manager by email almost daily and speak on a video call every two weeks. He is one of the reasons I am giving ING such great marks. He organizes projects on Trello and JIRA so no request is lost or forgotten. He manages the developers effectively and makes sure that all projects are performed timely. He also effectively managers other vendors we use for various things on the website. Our ING project manager is truly like an in-house team member for us and that is why we keep going back to ING. They go above and beyond being a 'vendor'. They really cared about our projects and worked hard to help us run an effective business.

What did you find most impressive or unique about this company?

No one is perfect and we have had issues from time to time. But what I find impressive is that they don't run away from, or try to deflect, the issues. They own it and work hard to fix it. They wanted to maintain good relationships with clients and kept them. Not every firm is like this. The other thing I find impressive is that they have good people. Not just good at what they do but really good people in terms of character.

Are there any areas for improvement or something they could have done differently?

For the Peryton project, no. They met all of my expectations. They performed well because they are truly expert at custom build project from scratch. For Auvere.com, I would like to see them continue to improve their expertise with Big Commerce not only with respect to the front end but the back end. This is an ongoing effort, though and I know that they are working on it.

Please describe your company and your position there.

I'm Technical Director at a digital agency of close to 300 people. We mostly focus on custom mobile & web development, as well as design.

For what projects/services did your company hire Ingsoftware, and what were your goals?

Our company is growing rapidly, and we're having a hard time upscaling our internal development teams for new projects we have in our sales pipeline. Ingsoftware came in like a savior to increase our delivery capabilities toward our clients.

How did you select this vendor and what were the deciding factors?

We found them on Clutch, while we were conducting the research of digital agencies on the Serbian IT market. Our deciding factors were the level of satisfaction their customers have, Clutch ratings, and a list of reference projects. It was also really important for us to find a partner, who shares the same work culture as us in the sense that everything is based on performance. Their team understood that it was important for us to be able to trust our partners in terms of both the quality of work and atmosphere, and they matched those needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We typically send them an overview of the skill sets that we need for a specific project, and they respond if they have suitable candidates. From there, we do a short interview to see who’s a good fit for our team before signing them on. Key deliverables are usually measured on each sprint, where we are both trying to deliver the features, which were defined on the sprint planning sessions. Up to this point, we were mostly cooperating on the area of Java and Python development, but we're hoping to expand this further in the next couple of months.

How many people from the vendor's team worked with you, and what were their positions?

We're currently cooperating with 3 developers, all of them are Senior Java devs.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It’s hard to put direct metrics on their success since they change from project to project. Usually, the most important this for us is that both our clients and our internal development teams are happy. Each quarter, we conduct satisfaction surveys on their work, and they are usually performing at 4.8, out of five. It’s clear that our clients are very satisfied with the work Ingsoftware has done.

Describe their project management style, including communication tools and timeliness.

We usually do project management from our side and have direct communication with their developers. We're using the standard set of tools here, like Slack and Zoom. Their developers fit well into our own organizations and deliver all requirements without missing a deadline. If a deadline was moved, it was mostly due to the clients’ own restrictions.

What did you find most impressive or unique about this company?

It’s their willingness to learn constantly. We’re an agile company that regularly works with new technologies, or is experimenting with new processes of platforms. They never had any problems with this, even when they had to step out of their comfort zone. When we combine this with their proactiveness on the projects, it all results in a great partnership.

Are there any areas for improvement or something they could have done differently?

No, I’m very happy with the way they perform. They’re always responsive and are never shy about suggesting improvements. It’s an awesome relationship.

Please describe your company and your position there.

I am the Head of Technology & Solutions at Be STF GmbH Austria - a member of Be Group. We enable leading financial services organizations across Europe to manage the complexity of business transformation.

Our company helps customers achieve their ambitious targets by (re)designing business models, aligning them with regulatory and market requirements, and by providing innovative digital solutions.

For what projects/services did your company hire Ingsoftware, and what were your goals?

Before working with Ingosftware, we already had partially developed our new mobile payment solution. At that time it included a Java-based backend system and an iOS app and we wanted to make sure the system works properly.

We hired Ingsoftware to finalize the development and to make sure all features worked flawlessly. During our cooperation, we expanded the project to include developing an Android application.

How did you select Ingsoftware and what were the deciding factors?

Ingsoftware’s CBO reached out to us just as we were looking for ways to move forward with Horizon’s development. I was impressed with what they presented about their expertise and previous projects, especially with Java.

Everything I heard assured me they were a well-oiled software engineering machine, and working together proved me totally right.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included the development of the backend system using Java and Spring framework, setting up server-side infrastructure and integration with third-party services, as well as the development of two sets of mobile applications - one for businesses and the other for end-users, to enable conducting payments.

In 2019, Ingsoftware finalized the development of the backend system and the iOS apps, and then in 2020, they worked on Android application development and their integration with the rest of the platform.

Android applications were developed using Kotlin and iOS apps were developed in part using Objective C and in part using Swift.

How many people from the vendor's team worked with you, and what were their positions?

Five people from Ingsoftware were involved in the project. This included three software engineers, a DevOps specialist, and a project manager who made sure all work was completed according to plan.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ingsoftware produced a very complex and highly secure system that works perfectly. All the apps work without a glitch, and I would highlight complicated API integration that included additional security measures needed to protect the users.

Describe their project management style, including communication tools and timelines.

We used Trello boards to track project tasks and activities, as well as Slack for ongoing communication. The project was split into two-week sprints to enable easier progress tracking.

What did you find most impressive or unique about this company?

Ingsoftware’s software engineers are great. They dedicated their time to understanding our business idea and how the solution is structured and provided quality guidance on changes needed to ensure our system works properly.

Finally, they developed all pieces of the solution and met all the requirements set by the project.

Are there any areas for improvement or something they could have done differently?

In hindsight, the only thing that could have been done differently was developing the iOS app from scratch in Swift. At that time we chose to keep soma parts in Objective C and develop additional features in Swift, which in the long run is not the optimal solution.

Please describe your company and your position there.

NuCitrus is a marketing agency with a heavy tech focus. We have been in business for 10 years. Currently at the company, I run operations as COO.

For what projects/services did your company hire Ingsoftware, and what were your goals?

Our challenge was finding an excellent partner that could deliver custom software solutions for our clients as a partner/Whitelabel agency. We were looking for someone that could take on challenging and complicated projects with ease. Our first test project was proprietary software that involved SEO rankings and website traffic.

How did you select Ingsoftware and what were the deciding factors?

I had spent quite a few weeks interviewing potential candidates, but the deciding factor came down to how they quoted their work and their transparency. I expect people to give me honest answers, not what I want to hear. ING was great with being transparent about timelines and expectations. Communication was easy and it felt like a good fit partnership wise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We conducted the research to see if the concept of the platform was possible, and then we were able to hand off our research, where ING took the concept and built out the platform perfectly. We have gotten through the project and now are continuing to add functionality to the platform in a project-by-project basis.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3-4 different people at different points in the project. For the first part of the project where we reviewed with wireframes, we worked with Nikola (Business Analyst) and Milan(COO). For the development of the MVP platform, we worked with Dusan (software developer)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project was developed specifically for one of our closest partnerships that specialize in Search Engine Optimization.

Describe their project management style, including communication tools and timelines.

ING is was excellent with managing the project, and everything went well, even with some minor hiccups. They were very flexible and compliant with the way we wanted to do somethings on our end. Overall the company conveys a vast wealth of knowledge and act as an expert advisor in their communications throughout the project.

What did you find most impressive or unique about this company?

What I find most impressive and unique about this company is its willingness to build a partnership with us. We were looking for someone that could essentially be an extension of NuCitrus that we could closely work with. They have become exactly that to us.

Are there any areas for improvement or something they could have done differently?

I could not have hoped for a better interaction as it went very smoothly. Because of their attentiveness and transparency, we were able to relay and communicate with our client very effectively and efficiently.

Please describe your company and your position there.

I'm the Chairman of Loyalty Solutions GmbH, a customer loyalty service provider to small and medium sized businesses

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired ING for a complete redesign and rebuild of our flagship app, Stampshark. The previous version had been developed in-house and simply didn't feel or function professionally enough.

How did you select Ingsoftware and what were the deciding factors?

We found 3 software companies with the right skill sets and a local presence, checked all the online reviews and feedback we could before asking each for a proposal. We selected ING as their proposal showed a very good understanding of what we were trying to achieve at a price point comparable with the other quotes we'd received, and communication with them had been punctual, professional and friendly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of this project was to redesign the App and develop a cross-platform solution that will be available both on iOS and Android. The admin portal was also incorporated in the same App, and also added in subscriptions, in-app purchases, Google Ads, and a lot of improvements and new features in comparison to the current App.

How many people from the vendor's team worked with you, and what were their positions?

It is hard to say exactly how many people worked on the project as almost all communication was routed through an ING project manager, however we had contact with design consultants, a software architect, multiple developers with different specialties, and testers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ING hit every single milestone through the whole project on time and on budget. With the design we were given a choice between options which were all of a high standard, the first release was issued on the day it was promised, and subsequent releases were all ahead of or on time, even when we made unscheduled changes to the specifications.

Describe their project management style, including communication tools and timelines.

Highly professional project management, regular updates, and immediate repossess to queries. Feature changes & testing results were managed using Trello.

What did you find most impressive or unique about this company?

Not only were they a genuine one-stop-shop for everything from the design to the testing, but they brought passion for our project that I would not have expected to find outside of our own organisation.

Are there any areas for improvement or something they could have done differently?

No. Since the completion of this project we have signed a new framework agreement for our next development project. We can't give a better reference than that.

Please describe your company and your position there.

We are a research institute engaged in the foundation of spin-off company based on an in-house developed technology. I am a senior scientist at the research institute (Empa) and CEO of the spin-off company (Urban Sympheny AG)

For what projects/services did your company hire Ingsoftware?

We hired Ingsoftware to develop a Web frontend and backend for our SaaS prototype, to enable the deployment of our technology as a SaaS solution.

What were your goals for this project?

The main goal of the project was to complete a MVP of our SaaS solution which can be presented to pilot customers for testing and validation.

How did you select this vendor?

We originally found them on Clutch, followed up by a detailed discussion of our requirements, and then requested an offer on the basis of which we made our decision.

Describe the project and the services they provided in detail.

At the start of the collaboration, we provided Ingsoftware with a detailed description of our requirements. In a first Discovery phase, we further iterated this set of requirements and Ingsoftware defined a development schedule. After this, development was initiated. We engaged Ingsoftware on a Time & Material basis for a period of ca. 3 months (6 sprints), with a focus on the Web frontend and backend development.

What was the team composition?

On the side of Ingsoftware, most of our interaction was directly with the project manager. The project manager in turn engaged 2-3 other developers for frontend and backed development.

Can you share any information that demonstrates the impact that this project has had on your business?

The results were very much in line with our expectations for this project. We really appreciated the effort and ability of the project manager to understand our requirements from a customer perspective, and to come up with well considered solutions aligned with our priorities. We have subsequently extended our contract with Ingsoftware for a second phase.

How was project management arranged and how effective was it?

Most of our communication with Ingsoftware was through a project manager. The project manager has done an excellent job managing the process and meeting the deadlines, and has been responsive to our requests and realistic in his time estimates for different features. The main tools used include Google Meet, Slack, Jira and Bitbucket.

What did you find most impressive about this company?

We were initially attracted to Ingsoftware for 2 reasons, their reasonable pricing and their track record of work with startups. In particular the latter of these has meant that we are able to align with Ingsoftware effectively on development priorities.

Are there any areas for improvement?

Not at this time.

Please describe your company and your position there.

I represent ACTIVIO International AB in Sweden and I´m the CEO. We are a IT solution company in the fitness and health segment. We provide performance tracking via heart rate and power measurements.

Our solution is designed to support athletes and users to optimize their training effect in all cardiovascular training such as indoor biking, circuit training, HIIT and more by tapping to the most powerful source: The human heart!

For what projects/services did your company hire Ingsoftware?

We started in small scale working with Ingsoftware by developing our mobile app for iOS and Android. After working together the years to come they also helped us to project lead the development as we did not have any CTO inhouse anymore.

What were your goals for this project?

The last 1,5 years 2018-2020 we developed a complete eco-system with a new desktop application, a new cloud service (Azure) and a new mobile app for iOS and Android (via Xamarin).

How did you select this vendor?

We had three inhouse developers, one front end, one backend and one CTO. They all helped us to choose the right partner. ING filled all fields in what we requested.

Describe the project and the services they provided in detail.

The development project is still ongoing, we have released the new desktop application into market together with the mobile application and cloud portal with huge success.

Me as CEO drw the guidelines together with our former CTO and after that ING was in lead via their team of Software Architect, their front and backend developers as well IU designers.

What was the team composition?

At least 5-7 persons have been in the development process. CEO, CBO, Software Architect, Head of Software Development, IU designer, backend developers and front end developers.

Can you share any information that demonstrates the impact that this project has had on your business?

We did increase the sales by end of 2019 and beginning of 2020 (Jan/Feb) after release and launching of the new solution.

How was project management arranged and how effective was it?

All services has been very well handled and well documented. We did very agile development for a long period of time, but with a clear dialogue, good proposals and SoW (Statement of work). During the development processes we used Trello, Skype, Hangouts and phone meetings to move the development process in the direction we wanted.

What did you find most impressive about this company?

Feedback was prompt and requests were handled quickly. We have had access to both their management and their developers for support and adjustments. As a vendor they are high quality company with a good affordable level of development costs.

Are there any areas for improvement?

Not that we have encountered.

Please describe your company and your position there.

I am the CEO of a dating company and I am working on my own. The company offers interviews of single people, coaching in relationship for couples and singles.

For what projects/services did your company hire Ingsoftware?

My company hired Ingsoftware for services like: creation of the prototyp of the dating app, the development of the website, the discovery session

What were your goals for this project?

the goal of the prototyp of the dating app was to find investors, the purpose of the website was to gain visibility, the purpose of the discovery session of the dating application was to go into details of the app, to have a detailled overview of the plan, the time to implement the dating app.

How did you select this vendor?

I selected this company because I have been introduced to them and I heared positiove things about their services.

Describe the project in detail.

I am working with Ingsoftware on my startup for a year now. They are my team, tech-wise. Our collaboration started with the “Discovery phase” where they did a thorough analysis and research. Working with one of he best business analyst Nikola was amazing. He was very flexible and adapted the call always at my convenience even very late. Nikola had this patience to explain me the tech size of the app. The deliverable from the discovery part was a detailed software requirements specification document for my app (MVP). More than 120 pages. Thanks to this document I could clearly see the full scope of my project and what I want/don’t want to do. What we did since then: Design for a mobile app is done and is currently in InVision so I can use it to pitch my startup. One game is done and ready to play and I got the design for the other game. The presentational website is developed and online.

What was the team composition?

Business Analyst Project Manager Web/Mobile designer Unity Mobile App developer Game Art illustrator Web application developer Marketing specialist

Can you share any outcomes from the project that demonstrate progress or success?

The design of the app still helps me to find investor and since the launch of the website, I have a lot of visit and a lot of positive feedbacks.

How effective was the workflow between your team and theirs?

The workflow beteen me and the team was amazing because the project manager Nikola was managing the phone calls, introduced me to the rest of the team everytime.

What did you find most impressive about this company?

I was blown away by their knowledge, their patiencce, their advices, their commitment to provide high quality service, the fact that we feel that they are passionate about their job. The spirit and the values of the company help startups reach the next level.

Are there any areas for improvement?

The deliver of the product could be done a little faster but at the same time the project of this dating app is a big project including new technologies that have never been done before.