Ingsoftware

Please describe your company and your position there.

I am the CEO of DS e-Solutions, a company that delivers technical solutions for diverse business needs. With over sixteen years of experience and clients in industries including: airlines, information technologies, finance, insurance, and retail we’ve come to understand that the most important part of any partnership is communication which is always key in fully understanding the business requirements and delivering the right IT business solution.

For what projects/services did your company hire Ingsoftware, and what were your goals?

Part of the services we provide to our clients is application development. For some projects we needed to onboard additional developers who are not part of our core team, which is why we got in touch with Ing. During our cooperation with them, we engaged their developers for several of our projects. Sometimes to work on a complete application, sometimes to develop new features or upgrade existing ones, and occasionally to fix bugs our core team did not have to destroy.

How did you select this vendor and what were the deciding factors?

In summer of 2019 our representatives were in Serbia, in Niš, and through the local cluster of tech companies (NiCAT) met with their members. That’s how we met Miroljub from Ing, found out about their expertise and service, were impressed with their approach, and decided to give them a chance.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired Ing for different projects with different scopes, using technologies they have great expertise with. It was primarily Java with JSP, Spring MVC, and Spring Boot, but also Oracle DB, Kafka, and Angular.

How many people from the vendor's team worked with you, and what were their positions?

The team had changed over time, but during most of our cooperation there were 8 developers. Mostly Java developers, but also a couple of full stack developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ingsoftware's developers did a remarkable job. They delivered their work on time, in line with the set requirements and to the satisfaction of our clients.

Describe their project management style, including communication tools and timeliness.

Project management was done by us, and their developers have been deeply integrated with our existing ways of doing things. We used Google Workspace apps for internal communications, and Jira to track the progress of tasks. Daily update meetings were held throughout the project.

What did you find most impressive or unique about this company?

They pay attention to details and make sure to double check their work before sending it over to our team.

Are there any areas for improvement or something they could have done differently?

Nothing that came up during us working together. They were always totally professional.

Please describe your company and your position there.

I am Co-Founder and CEO of Blumatix Intelligence. Blumatix Intelligence is an EU-based pioneer in the field of document capturing based on artificial intelligence. Based on our "Artificial Intelligence First" philosophy, we disrupt the traditional market based on new AI methods. Since 2016 we run our own AI product and service bludelta.ai, a core engine for automated invoice and document processing.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ing to create a validation User Interface for our BLU DELTA platform. After the initial development project, we retained Ing to work on ongoing maintenance as well as adding new features to the solution. This year, we also wanted to do a UI/UX refresh, which is also being developed by Ing's team and will be launched during Q3/Q4 this year.

How did you select this vendor and what were the deciding factors?

In January 2019, their team visited us in Salzburg, presented their expertise and services, and we quickly struck a deal to work together. Their approach that includes understanding their clients’ business challenges persuaded us that Ing is the best partner for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the beginning of our cooperation, they spent some time understanding what our AI is all about and designing the first version of UI/UX for the frontend. Then they moved on developing the frontend which was done within X weeks/months. When the frontend solution was launched, Ing was tasked with maintenance jobs and developing new features when the need arises. Frontend was developed using React and Typescript with Domonda UI library.

How many people from the vendor's team worked with you, and what were their positions?

At all times we have worked with one frontend developer and one UI/UX designer. People working with us have changed over time, but Ing always ensured people working with us possess excellent expertise and work ethics.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They did an excellent job to understand our needs and develop the frontend our clients love to use. This is why we kept them on until these days and expanded the project this year to improve the UX.

Describe their project management style, including communication tools and timeliness.

Project management is done by our team and we established good communication using Azure DevOps and Microsoft Teams. Their team was always proactive in deciding on the realistic timeline and all the tasks were always delivered on time.

What did you find most impressive or unique about this company?

Their ability to keep providing great service and making things work smoothly while replacing the team that works on our project.

Are there any areas for improvement or something they could have done differently?

Nothing that stands out. They always did a great job.

Please describe your company and your position there.

I am the CEO of a software-development company from Salzburg, Austria. We develop and run our Fuel Card Management Platform to enable our customers to deploy their Fuel Cards all over Europe and beyond.

For what projects/services did your company hire Ingsoftware?

One of our customers that offers fuel cards to their clients had an outdated web-presence and outdated marketing materials. We needed assistance to modernize the existing corporate identity of our customer and build new marketing brochures and a brand-new website.

How did you select this vendor and what were the deciding factors?

We already did some projects together with INGSoftware and know them as a very reliable partner that's easy to work with.

Describe the project in detail and walk through the stages of the project.

First we briefed INGSoftware and described the general goal of the project and what results our customer are expecting. They assigned us a team with a project-manager, designer and developer that behaved like they were part of my own company. It was very easy to talk to them and they really dove deep into the task.

Together we created a new general design based on the existing corporate identity of our client. This design was fully based on mockups which we then discussed with the customer and after several sprints we had a final design everybody was happy with. The text-content of the web-presence was mostly created by us and INGSoftware created all the graphics, backgrounds and features like the fuel-station finder on the page.

The INGSoftware team asked use the perfectly right questions at the right time so we didn't need any refactoring-loops. They fully developed the webpage based on our technical requirements. After the webpage was deployed the INGSoftware designers also created the print-ready designs for new marketing brochures which were ready to be sent to a printing facility.

How many resources from the vendor's team worked with you, and what were their positions?

We got one project-manager, one designer and one-webdeveloper.

Can you share any outcomes from the project that demonstrate progress or success?

The customer's feedback was overwhelming. They told us that their existing clients congratulated on their new designs and that they were able to address new customers only because of their much more professional web-presence.

How effective was the workflow between your team and theirs?

The whole team was really responsive and easy to speak with. It was like they being part of my own company.

What did you find most impressive or unique about this company?

Beyond their technical expertise it impressed me the most that they really wanted this project to be successful. They brought in their own ideas and gave honest and usable feedback.

Are there any areas for improvement or something they could have done differently?

actually now. They did the perfect job.

Please describe your company and your position there.

I am the Head of Business Development at compacer, a dynamic and motivated team of specialists in the integration and automation of business-critical processes with more than 25 years of experience. We design and implement smart services and B2B solutions for international corporations and medium-sized companies in the fields of EDI, e-Invoicing, Retrofit and Predictive Maintenance.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We developed a finance management product that enables organizations to keep track of their finances but don’t want to deal with tedious bookkeeping, piles of paperwork, and shoe boxes full of receipts. It is a digital all-in-one solution with automatic invoice recognition and payment, bank reconciliation, preparatory accounting as well as the possibility to integrate various IT systems and office software, market places, shop systems and other B2B providers.

After the web application has proved its usefulness with users, we decided to develop mobile apps (both for Android and iOS devices), to make all the features available to users when they are on the move.

How did you select this vendor and what were the deciding factors?

In 2020 we hired Ingsoftware for a relatively small project and were blown away by their expertise and quick turnaround. This is why when we needed a team for mobile app development we didn’t hesitate to contact them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ingsoftware is tasked with developing both Android and iOS mobile applications for our product. The whole project is split into four milestones that need to be finished during Q4 2022. Each milestone adds new functionalities into the mobile apps. For Android the development is done using Kotlin, while the iOS app is developed in Swift. Besides development, Ingsoftware’s team is working on UI/UX design adjustments when needed.

How many resources from the vendor's team worked with you, and what were their positions?

The team working on the project consists of 3 iOS developers, 3 Android developers, 1 UI/UX designer, and 1 Project Manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

From the start of the cooperation, their team’s expertise was clearly visible. They very quickly understood the project’s scope and started delivering set tasks. This resulted in launching the first version of the mobile apps on time. This trend continued and is still visible while we are all working together towards finalizing the milestone 2 implementation. They are not only executing everything on time, but are also proactively giving suggestions for how different things could be done in the best possible way.

Describe their project management style, including communication tools and timeliness.

We have daily meetings about the tasks at hand, as well as regular meetings of all project managers to synchronize different teams that are a part of the product development. Tasks are tracked using Jira. Their project manager is a proactive communicator and clearly holds everything under control, which is continually demonstrated by delivering all tasks faster than the set timeline.

What did you find most impressive or unique about this company?

I was blown away by their speed. They are very efficient and expedient and are consistently ahead of the set roadmap.

Are there any areas for improvement or something they could have done differently?

During early days of the cooperation we worked together to improve how the task and reporting is done. We quickly optimized the process and are happy with how things have been going on.

Please describe your company and your position there.

Brenton Point is a wealth management company whose management has a rich history in capital markets research and investing. We serve as trusted advisors to high-net-worth families and non-profit organizations, holistically guiding their financial wellness. I am the Co-President & COO of the company, which includes overseeing our strategy, operations, and business development.

For what projects/services did your company hire Ingsoftware, and what were your goals?

Ingsoftware is our long-term partner for website development & maintenance. We started working with them in 2016 when we hired them to build our new website. After successfully finishing that project, in 2019 we engaged them to work on a website redesign and to improve its SEO. During this whole time, Ingsoftware was tasked with technical website maintenance, as well as, with content update tasks, and the cooperation is ongoing.

How did you select this vendor and what were the deciding factors?

They came highly recommended by a partner. After initial meetings, we quickly became convinced they are a good fit for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the beginning of cooperation, we engaged Ingsoftware to develop our first company website. This project started in November 2016 and the website was launched in April 2017. Two years later, we wanted to update its design and worked with them to make sure our website user experience was improved. The redesigned website was launched in early 2020. During all this time they have been working on our website maintenance - making sure it works properly and that new content is published in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

Their team of 3 people included a Project Manager, a UI/UX Designer, and a Frontend Developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ingsoftware delivered everything we asked them to do and within set deadlines. This means that our first website project with them, as well as the second one, were launched on time. Their responsiveness for regular maintenance and content publishing tasks is consistent.

Describe their project management style, including communication tools and timeliness.

We use email as the main way of sharing briefs, tasks, reports, and exchanging information in general. Occasionally we organize video calls to go over specific questions and tasks in a faster way and in more detail.

What did you find most impressive or unique about this company?

Ingsoftware has been very responsive. Although we are on different continents, in time zones that barely overlap, we never feel like they are not here. Their project manager is keeping us up to date with all the information, asks us for feedback whenever it is needed and makes sure everything is done on time.

Are there any areas for improvement or something they could have done differently?

They have consistently executed on our requested projects.

Please describe your company and your position there.

I am the CEO of Monicom, a company that operates in several industries: energy, trade, construction, and food production. Part of my job is to oversee our marketing efforts.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired them to work on our new company website. We wanted to create a fresh look that will correspond with our brand, and enable customers to quickly and easily find information about our products.

How did you select this vendor and what were the deciding factors?

They were our go-to partner for design services before we started thinking about a new website. We loved how their designers understood our briefs, and enjoyed their creations very much, which is why we wanted to work with them on our new website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We knew what kind of website we wanted, and what information we wanted to share with our customers, but we didn’t know how to make it happen, and this is where Ingsoftware came in.

First, their designer worked on creating our new website’s UI/UX and helped turn our vision into reality. After we were happy with the designs, their developer created a website that works well until this day. 

During the project, all the deadlines were mutually agreed upon and respected, which enabled us to go live with the website even earlier than we anticipated.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of one designer, one developer, and a project manager who lead them and was our primary point of contact.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are delighted with the result. The information we wanted to share is presented in a clean and modern way, and the website was designed and developed in line with the timeline we and Ingsoftware set together.

Describe their project management style, including communication tools and timeliness.

Since we are based in the same town, it was very easy to organize status update meetings, while the ongoing information sharing was done via email. Their project manager was very proactive and transparent during all stages of the project and was readily available when needed.

What did you find most impressive or unique about this company?

I really like how focused they were on getting things done while taking the necessary time to meet all the things we explained in our briefs and feedbacks. Their response time after we provide feedback is almost unbelievable.

Are there any areas for improvement or something they could have done differently?

Nothing stands out. They did their work remarkably well.

Please describe your company and your position there.

C-Entry is a trading company for medical devices and IVD with a big goal to offer a convenient, easy to handle, and secure solution for safely opening „social life“ during COVID-19 times. We are doing this by providing physical SARS-CoV-2 self-testing kits and wanted to expand our efforts using mobile apps to locally and safely store test results and show entry certificates (when possible). In this way, we are providing companies (and the economy at large) with a solution to gradually and safely open up again, by aligning with governmental efforts to roll out and intensify COVID-19 self-testing in order to gain back control over this disease.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ingsoftware to develop iOS and Android mobile applications to support COVID-19 Self Test procedures. The apps we envisioned are used to safely store self-testing results and to, based on results, either enable users to freely enter restaurants, cafes, and other businesses, or to guide them on what to do if the result is positive. The apps do this by scanning unique QR codes on the self-test kits and by collecting photo proof of the test results.

For a negative result, the apps create a time-limited certificate that can be used (depending on the laws and regulations), for entry into different businesses and public institutions. For a positive test, the apps guide users to contact local health authorities to confirm the diagnosis.

How did you select this vendor and what were the deciding factors?

Ingsoftware came highly recommended by a friend of the company. After hearing high praise about their mobile development, I got in touch with them and can only confirm the recommendation I received prior.. From the very first contact with Ingsoftware, it was clear that they are true professionals. They wanted to make sure they understood the project completely before giving us a quote and were transparent with all the challenges they foresee.

I could almost immediately see, they are not only software developers, but engineers who want to make sure they find the best way to create the cross-platform app for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to design and develop an MVP of a cross-platform application that works on iOS and Android devices, with key functionalities to digitize, verify and authorize results of SARS-CoV-2 self-testing kits implemented. To achieve this, Firebase and the Flutter framework were used because this combination allows for streamlined development of cross-platform apps, and we are targeting Android and iOS users.

For the UX design process, Miro was used to prepare the wireframes, Figma to design the screen, and Invision to review the work in an interactive manner.

How many resources from the vendor's team worked with you, and what were their positions?

Ingsoftware has put together an all-star team to work on our project. All four are perfect professionals, starting with the Project Manager who efficiently guided the whole process. There were also a backend developer, a frontend developer, and a UI/UX designer involved in the project. Apart from the technical skills, I highly appreciated the really friendly and kind conversation on a personal level.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The MVP version of both Android & iOS apps has been finished in line with the timeline put together by Ingsoftware’s team. Everything we talked about and agreed upon has been fulfilled without any issues. While we are working on publishing the apps and onboarding users, I have every confidence that the Ingsoftware team is the right partner for any future upgrades, as well as other projects we are thinking about.

Describe their project management style, including communication tools and timeliness.

Their Project Manager was a true leader of this project. He made sure both Ingsoftware and C-Entry teams are always well informed and up to date, that all the challenges are resolved efficiently, and all that lead to the successful launch of our MVP. To ensure this, an Agile approach based on Scrum methodology was used, so we had two-week sprints for planning and retrospective meetings. Also, I had access to the whole process through Ingsoftware’s Jira environment.

What did you find most impressive or unique about this company?

They have blown me away by their approach to our project. They really took a deep dive into understanding what C-Entry apps are all about and set out not to strictly develop our vision, but to find the best possible solution to deliver an app users will find easy to use. Their approach is something that I haven’t experienced before when working with software development companies!

Are there any areas for improvement or something they could have done differently?

Nothing really. They satisfied all the needs we had and did it in an exceptional manner.

Please describe your company and your position there.

I am the Digital Communications Manager of World Rowing, the International Rowing Federation and governing boby for the sport of rowing.

For what projects/services did your company hire Ingsoftware, and what were your goals?

The World Rowing Federation, previously named FISA (from the French, Fédération Internationale des Sociétés d’Aviron) is the governing body of the sport of rowing. It is empowered by its 156 member National Rowing Federations. World Rowing sets the rules and regulations for the practice of the sport, in all its forms including elite, para-rowing, coastal, masters and aspects of indoor rowing.

World Rowing oversees sanctioned events and provides advice and expertise for the organisation of rowing regattas. We were looking to build an app for the World Rowing Rule Book.

This Rule Book contains all the WR statues and rules of racing and is updated every 4 years (small changes can happen annually). This Rule book is about 425 pages (A6 paper size) and is edited in English and French. The goal was to digitalize our Rule Book to have an easy access to its content anytime and anywhere

How did you select this vendor and what were the deciding factors?

We searched online for App developers and shortlisted a couple of them. After interviewing them, we chose ING Software because we thought they would be the best partners for this project, they had a good understanding of our needs and delivered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to digitalize our RuleBook so it could be accessible to our umpires, everywhere in the world - and accessible offline. We had to send out the word document containing all the rules, and our branded guidelines document, so the app would respect our WR brand, and the design could respect these guidelines.

It didn't take a lot of time for the designers to design the App and it was then a matter of fine tuning the image library and making sure all the links were working, before we could launch the App on Play store and App store.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. He did a fantastic job in relaying our feedbacks to the developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Four months after our App was launched, we still have a 5 star rating and more than 500 downloads on Play store, and approx. the same thing on Apple Store - above our expectations !

Describe their project management style, including communication tools and timeliness.

The project manager assigned to this project was very easy to work with. As a federation, we always have some challenges - volunteers working for us, priority given to events - but he always understood our needs and was flexible. We had weekly meetings that helped us solve all the issues we may face and it was very easy to communicate in real time.

What did you find most impressive or unique about this company?

Their flexibility, responsiveness, technical skills, and attention to detail were impressive.

Are there any areas for improvement or something they could have done differently?

Because of the pandemic we couldn't meet in person and we wish we could have had more in-person meetings

Please describe your company and your position there.

I am the CEO of the innovative startup Tell me Sr.l in Milan, Italy. The app allows users to easily save and organise all their past and future experiences into personalised collections. Users have the option of adding places they would love to visit, see, try, or are just dreaming about to a bucket list. Powered by an advanced Recommendation Engine, Tellme will provide personalised recommendations for future experiences based on users’ tastes, desires, preferences, and logged past experiences.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We hired Ingsoftware to develop our brand-new mobile app called TellMe. But not only develop it, we wanted a partner who will lead our development project, be willing to brainstorm with us to find the best solutions for different challenges, and also to work closely with me so I can get at least some hands-on experience with managing a mobile app development process-

How did you select this vendor and what were the deciding factors?

We decided to work Ingsoftware based on the in-person interview with their CBO Miroljub Bošković. I was a little hesitant since it was all new for me, but he reassured me by giving me the possibility to learn about the process with the help of an amazing Project Manager, and also to have control over things and in the same time the possibility to challenge the development team over the decisions that needed to be made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used the Agile methodology and relied on the Scrum framework for product delivery. This enabled me as a client to be deeply involved in the whole project development cycle from the very beginning. As a part of our process, we had fortnightly sprints. This approach minimized the risk of exceeding the budget (in fact we saved money), and ensured the goals as defined by the project scope were met! Also, I had control over the product and could easily influence the end result. The product was developed as a native iOS mobile application. It is stored on Firebase, which was integrated into the app core as well as Google Places.

How many resources from the vendor's team worked with you, and what were their positions?

Three people were always involved in the project. A project manager and two mobile developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The mobile app was developed ahead of time, and with 15% lest cost then estimated during the discovery phase!

Describe their project management style, including communication tools and timeliness.

Their communication was impeccable. We used Slack and Jira to plan things. I was in loop all the time, so I knew what was going on and on what they were working at any given moment. We had weekly meetings and if we needed to solve an issue we would just jump on a call.

What did you find most impressive or unique about this company?

The feeling that we are on time. We were all working for the same goal and like a single team. Also, the way how everything was presented and explained to me. It was the most precious thing for me. Not only did I learn a lot, but I could also implement it immediately on other things.

Are there any areas for improvement or something they could have done differently?

I cannot point out anything specific. All of the project goals were met. The application was developed ahead of time and under the estimated budget.

Please describe your company and your position there.

I am Henrik Binggl, Head of Software Development at PALFINGER, the world's leading provider of innovative crane and lifting solutions for use on commercial vehicles and in the maritime sector.

As an innovative company, we know how digital technologies are changing not only our lives but also the way we work, which is why we are continually creating software solutions to improve our internal processes, as well as to enable our customers to have the best possible experience, either when using our products or when interacting with our company.

For what projects/services did your company hire Ingsoftware, and what were your goals?

We started working with Ingsoftware in early 2020 on two applications that are crucial parts of the product handover and servicing processes. Being very satisfied by their work, we expanded our cooperation with additional projects their developers work on.

How did you select this vendor and what were the deciding factors?

During the first conversations, Ingsoftware’s team impressed us with experience in technologies we use in our development (.NET, Angular, Azure, to name a few), as well as with processes they have set up internally - which showed us they care about doing it the right way. What eventually persuaded us to start working with them is the flexibility to adapt their own processes to our established practices. This enabled their tight integration with our in-house teams, as well as fast onboarding and productive work on all the projects we gave them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first engaged Ingsoftware to work on creating apps to digitize two very important processes in our work with customers. First worked on digitization of the client product handover process. Something that was previously done on paper, is now a smooth process that instantly adds the correct data to our systems. For this project, their team is currently working on the app that is used by our maintenance personnel, to ensure that crane servicing is always done according to the highest standards and in line with set procedures.

In parallel, we tasked Ingsoftware with a challenging rewrite of an existing app that was developed years ago using Flash technology. Since Adobe was phasing out this technology by the end of 2020, we had to replace it with a modern solution. The app is used for storing and browsing documentation about how our different products are mounted. The apps the Ingsoftware team works on are developed using our standard tech stack that includes .NET, Angular & Azure.

How many people from the vendor's team worked with you, and what were their positions?

We started the cooperation with 2 software engineers and have expanded the team to 8 people in 2021. At the moment, we are in talks to increase this number even more and expand the scope of our cooperation.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The first thing that was crucial for long-term cooperation is that Ingsoftware’s team has integrated perfectly with our organization. They adopted our existing processes and procedures and delivered tasks according to the plans our project managers set. Their development work is of top-notch quality and the apps they developed work without glitches.

Describe their project management style, including communication tools and timeliness.

For us, the key is that they work great with our own team members, including our Scrum master. All day-to-day coordination, task management, and communication have been done using Azure DevOps and Microsoft Teams, the tools we as a company rely on.

What did you find most impressive or unique about this company?

They impressed me with three things - how well they executed various tasks put in front of them, how well they adapted to our way of working, and how well they clicked with our in-house team. All three are crucial ingredients for a successful partnership.

Are there any areas for improvement or something they could have done differently?

There is nothing in particular that I could point out. Our cooperation started just as the pandemic began, and we had to pause working together for three months. When we resumed operation, part of Ingsoftware’s team that was previously working with us changed, but that is nothing out of the ordinary and especially understandable due to the circumstances.