IndiaNIC Infotech Limited

BACKGROUND

Introduce your business and what you do there.

We are a creative agency based in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

When I first started, I would use resources on the Indian market, in order to reduce costs. IndiaNIC produced superb quality, and we’ve established a relationship over time, working on many projects together.

SOLUTION

What was the scope of their involvement?

IndiaNIC is our development partner. They execute all of our mobile and web development, based on the design we produce in-house. They have produced backend admin panels for us, as well as apps for iOS and Android.

How did you come to work with IndiaNIC Infotech Limited?

I had a business partner in the early stages of the business until we had a feud. I made the decision to go with IndiaNIC based on the quality of design I saw. They produced pixel-perfect material. Ultimately, it was the human element that decided it for me. I compared prices and looked at knowledge levels, but having a transparent relationship and being willing to learn was important. Our relationship is the result of being honest with each other. We’ve become like one team.

How much have you invested with them?

Our projects have ranged from $2,000 up to $35,000–40,000.

What is the status of this engagement?

We started working together around two years ago, in August 2015. IndiaNIC continues to provide maintenance and development for our applications.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Any design we give them, they’re able to execute perfectly. In terms of capability, they’re extremely good. One of our apps reached number one in three categories in less than 48 hours, and got me featured in a business magazine. This was achieved through the work we’ve done together.

I have invested in other things, and have launched multiple companies, but the trust I have with IndiaNIC is an important factor in our success together—if they weren’t capable of delivering, I wouldn’t have stayed with them.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

I’m in Australia, while they’re in India, so there is a time difference. They’re accommodating in working around this and actually come in two hours early when required. We have used JIRA and Slack for communication, and I speak with the team every day.

What did you find most impressive about them?

They have a great pool of talent and are able to deliver large projects, which is something we rely on.

Are there any areas they could improve?

There are always improvements to make. Management becomes more difficult when teams become bigger, but IndiaNIC handled this well.

Do you have any advice for potential clients?

People have assumed that I simply know some very good developers in India, but it’s not that. It’s a matter of briefing them very well, and selling them on the idea and who the product is for, so they have proactive empathy for the project. If we are creating a website for a small business run by a woman who has worked all her life, and who treats her employees nicely, I will communicate this to everyone in the project, so the team becomes emotionally attached. When people put their hearts into something, magic happens.

BACKGROUND

Introduce your business and what you do there.

We manufacture home recreation equipment like foosball tables, air hockey tables, etc. We're a manufacturer and our e-commerce site is an online retailer of rec room type games.

I am a manager there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

We had a Yahoo Legacy store and they did a redesign of our site and they're currently working on a mobile version.

SOLUTION

What was the scope of their involvement?

We had them rebuild the e-commerce site, basically in the Yahoo Store editor. They redid the navigation, product pages, content pages, and then the check out section of the website, for example. Some of the tech they used was HTML, Javascript, and RTML which is a Yahoo thing.

What is the team dynamic?

They had three or four developers working with us. But I mostly worked with the project manager for communication purposes. We did mostly via chat.

There's always the time barrier for IndianNIC, they only work certain hours - they're in India. They were okay on language.

How did you come to work with IndiaNIC Infotech Limited?

They were one of the approved Yahoo store platform business providers, vendors.

I found them through Yahoo's directory and they seemed to have experience working with a lot of the type of stores that we had.

How much have you invested with them?

It's pretty low. It was in the ten thousand dollar range - not very high.

What is the status of this engagement?

The e-commerce website redesign happened in 2012 and took about six months to complete. They’re currently working on a mobile version for us now.

They've been maintaining our sites for the last 5 years or so.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've grown our business quite a bit. There wasn’t much user or internal feedback on the work.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

It was fairly easy to get in contact with them to solve any issues.

What did you find most impressive about them?

I really don't have anything to compare it to, having not worked with a company like this before. We were satisfied, they've done a good job.

Are there any areas they could improve?

They've done a pretty good job. I can't really. Nothing comes to my mind.

Advice for potential customers?

Nothing comes to mind. They've always been very nice.

BACKGROUND

Introduce your business and what you do there.

I am the owner of a consulting company. We are building a platform aimed at helping authors and writers write, market, and publish their books.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

Trying to setup this new project to advance our platform and build a new one, while continuing to maintain existing clients, proved too difficult for us. We had quite a lot of deliverables which I’ve given to my team for development that weren't getting done for lack of resources. We needed more manpower and more expertise to build our platform.

We were looking for someone to help us navigate how exactly we wanted to accomplish our goals and design the web apps for us. I had been a project manager in a corporate environment and led teams which worked with offshore resources, so I knew what to expect, in terms of process, but this was the first time I utilized an outside company for my own business. 

SOLUTION

What was the scope of their involvement?

IndiaNIC helped us scope out and build our web applications. I worked with them on 2 different projects. I needed flowcharts, wireframes, designs, and platform recommendations. So, they helped me decide what to build the actual platform on as well as to scope out the cost and timeframes for these and identify ways in which we could optimize and streamline the process. Their team actually designed the web apps for us. The backend we’re using is PHP, with jQuery.

What is the team dynamic? 

Strictly for the development, I believe that IndiaNIC has assigned 2-3 developers for the current project. We have another developer in-house working with them.

How did you come to work with IndiaNIC Infotech Limited?

I had a process that involved research and looking at companies with similarities to those I’d used within the corporate arena. I looked at their websites and the scopes of their past projects, how many different areas they had expertise in, and how big the organization was. I've worked with other organizations in the US and got a few quotes from them for this project.

With IndiaNIC, I met with the owner and some team members, when they came to the United States to meet with other clients. I was able to talk about my project, which gave me additional assurance about IndiaNIC being the right organization. I saw that there were some things we’d be able to delegate in terms of overall work. IndiaNIC seemed to be more attentive and wanted the work more than any other group. Many other organizations would have simply said: “Call us back when you’re ready.” We needed help getting ready, and this is what IndiaNIC did. 

How much have you invested with them?

The overall cost, once the entire project is done, will be somewhere along the lines of $51,000.

What is the status of this engagement?

I initially engaged them in September 2016, and we talked off-and-on before executing a contract. We worked out the contract and began work with IndiaNIC Infotech in May 2017. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been working with IndiaNIC for almost 90 days. The deliverables we’ve had in this timeframe for both platforms have already made the project move much faster than when we were trying to deliver them internally. We’ve made more progress in the last 60-75 days than we did for all of 2016 and part of 2017. The investment is showing a good ROI for us.

We can see how much they’ve helped the project. We now have actual deliverables, and can see the platform’s potential in wireframes and prototypes. We’re able to interact with it, and see what the project will look like once it’s completed. These 2 tangible deliverables equate to more progress than we’d had throughout the previous 6 months of the year.

​​​​​​How did IndiaNIC Infotech Limited perform from a project management standpoint?

IndiaNIC asked me about my time preferences for meeting with them: late or early my time, which was great. But if I send them a quick message at any time of day they are receptive. We use Skype for most communication, and talk 2-3 times per week about the projects to make sure that the designs are on-pace and that milestones are being hit. We also use Basecamp. These 2 tools have helped overcome the time zone difference, and any language barrier was overcome in our initial meetings.

The process didn’t feel rushed for us. I reached out to them in September 2016 for an initial engagement, and we didn’t start working together until May 2017. During that timeframe, if we had a question, even if it was once every 2 months or 2 weeks, they always had answers and were ready to roll as soon as we were.

What did you find most impressive about them?

Their attentiveness to clients makes them unique. I don’t know how many clients IndiaNIC has overall, but based on my research they do have a good roster. What I do know is that our project manager was very attentive, and took the time to research the project, and gather information about it. It almost felt like he was only working on our project, although I’m not sure if that was actually the case. It was what we needed since we were trying to have tangible results, but we were not making that progress on our own. This was what we were looking for when we brought someone on. 

Do you have any advice for future clients of IndiaNIC Infotech Limited?

Ask IndiaNIC as many questions as possible, to help them understand what the project is about. Even if you don’t know, ask them for examples of how they would approach the project, and start gathering information on how you want to move forward.

BACKGROUND

Introduce your business and what you do there.

The National Emergency Planning and Training Association (NEPTA) provides guidance and practical solutions for emergency response and disaster recovery actions around the world. Our association reaches out to families, municipalities, and all types of businesses in order to accomplish this goal. We offer pre-planning, ongoing training, and leveraging technology, as well as products and services for real world solutions. Together with our customers, we design immediate and long-term response strategies. Our ultimate goal is to keep businesses operational and families together in the event of a disaster.

My role as executive director is to work together with our board of directors. We ensure that NEPTA is providing the best service and products to our customers while maintaining profitability and cost-effectiveness in all areas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech?

Due to proprietary agreements, I can't go into detail about IndiaNIC Infotech’s services or the product that we are implementing with their help.

SOLUTION

What was the scope of their involvement?

Unfortunately, we are unable to go into detail regarding design or scope. Suffice it to say that IndiaNIC has taken a deep dive into our company and the challenge we are attempting to address.

What is the team dynamic?

IndiaNIC has assigned their top talent to our endeavor to ensure that it comes to fruition. They are held to our high standards. The entire process has been managed by top level programmers and engineers at IndiaNIC.

How did you come to work with IndiaNIC Infotech?

Our connection to IndiaNIC was due to a high-level recommendation. Initially, we neglected to choose them and decided to give another upcoming firm chance. Unfortunately, we are still regretting that decision. After a year of failure from that other firm, we decided to go back to IndiaNIC. It has been a great fit ever since.

How much have you invested with them?

We’ve spent over $50,000 on their services.

What is the status of this engagement?

We are nearing our second year of project development and implementation. We have set a launch day for this year, and an unmet need will finally be solved.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’d give them the highest rating when it comes to performance. We've been working with IndiaNIC long enough and close enough that we feel they are a part of our company. We plan on visiting them soon, if that gives you any indication on how we feel about the company.

In hindsight, we could have saved time and money if we'd taken more time in the design phase prior to engaging with IndiaNIC Infotech. I believe this goes for every company that has a vision or product they'd like to bring to life. Obviously, this doesn't reflect negatively against IndiaNIC because they bring to life the design that is presented to them. But for companies who desire to work with programmers or web developers, it is critical to have many people look at the design, process, flow, and future applicability of your product. This will save time and money as it will eliminate scope creep.  

Are there any areas they could improve?

When we have verbal discussions, we sometimes experienced a lack of understanding about project development. To avoid communication issues, it would be highly beneficial to have a written recap of the verbal discussion, with bullet points. This will eliminate frustration if the design isn't developed according to what was agreed upon during a conference call. This did take place during the initial development, but it sort of slacked off over time.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Total Vegas VIP, a concierge service which organizes people’s hotels, partying, and everything else they need to do when coming to Vegas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

Someone gave me the idea of developing a phone app, and I had no idea how to start. I had never worked with a developer before.

SOLUTION

What was the scope of their involvement?

I am a travel agent as well, and wanted to feature hotels, night clubs, and activities like helicopter flights, limousines, and machine-gun ranges listed on the app. IndiaNIC built it for Android, iOS, and the web.

How did you come to work with IndiaNIC Infotech Limited?

A friend of a friend told me about them. He worked with IndiaNIC as a sort of middleman.

How much have you invested with them?

The cost of IndiaNIC’s work has been $60,000 or more.

What is the status of this engagement?

I started working with IndiaNIC Infotech around 2 years ago. The app has been finished for some time. We are starting to do more stuff on the app now. IndiaNIC is looking into adding restaurants on the app. I have an affiliate contract with OpenTable, and will integrate their API.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is live on iOS, but I’m yet to officially launch it. People who have seen it have liked it a lot, and I’ve received offers to purchase it.

IndiaNIC has been good at fixing bugs and providing updates, and the communication was good. Everything IndiaNIC promised to do was delivered on time. I didn’t have any idea about this area, so I’ve learned a lot by working with them.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

We communicated via Skype calls and messaging, as well as email and phone calls.

What did you find most impressive about them?

I’ve never had an issue with them. The quality of IndiaNIC’s work is amazing, as was the communication. I felt comfortable working with them, and was always kept up-to-date. If I didn’t know something, I could ask dumb questions, and have them explained to me, as dumb as they were. Not knowing anything could have had me taken for a ride, so I was always asking questions.

Are there any areas they could improve?

We didn’t have any issues.

Advice for potential customers?

Make sure that the person you’re working with can maintain good communication, and keep you up to date on what’s going on.

BACKGROUND

Introduce your business and what you do there.

Power Funnel Software is a brand new social media sharing tool. [It features simplified social media posting by managing up to nine social networks from a single easy-to-use dashboard.]

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

We wanted to promote the tool by establishing the keywords. There is Hootsuite, Buffer, etc. but ours is very simple. It’s a one-click widespread tool that everybody can do individually and it decreases the amount of time that you need to spend on it.

SOLUTION

What was the scope of their involvement?

I had given them all of my ideas for them to code the web application. They used SQL and other technologies that I expected them to. They were also able to establish the server on AWS (Amazon Web Services).

How did you come to work with IndiaNIC Infotech Limited?

I had tried to use another company, but they didn’t do what I expected. They didn’t set up the site with SEO, and a year later we couldn’t find our website through Google search. I was contacted through Kickstarter and was told the website could be approved. I started working with IndiaNIC and got rid of the old company.

How much have you invested with them?

We spent between $10,000 and $34,000. I received a quote of $80,000 from a US firm, so IndiaNIC is cheaper and I’m much more satisfied with them.

What is the status of this engagement?

We started working with them in October 2015, and it launched January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is much improved and looks really good. The project has been very successful. They did it in the right order to my expectations. I appreciated their time and cost. I was really impressed with them.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

The communication and process were great. We communicated through Skype just about every day. They were able to meet the contract and everything was done to my specifications. The big challenge was at night because of the different time zones.

What did you find most impressive about them?

They do a really good job. I know what to expect from them. They have enough skills, and the people who work there are all in the same office. The other companies that I considered were all over the place geographically. It was confusing. My confidence was not the same with other companies as it was with IndiaNIC. I was very satisfied. Other places were more expensive.

Are there any areas they could improve?

They could improve their graphics and studio. The main thing is the computer coding and what that involves, but if they had a studio setup there, that would be amazing. I don’t see any problems with them. If clients have the patience to give IndiaNIC time, it’s worth seeing the results in the end.

BACKGROUND

Please describe your company and position.

I am the Executive of Signo

Describe what your company does in a single sentence.

Insurtech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IndiaNIC Infotech Limited to accomplish?

• Build a quote and buy saas platform for retail customers

SOLUTION

How did you find IndiaNIC Infotech Limited?

Online Search

Why did you select IndiaNIC Infotech Limited over others?

Pricing fit our budget

How many teammates from IndiaNIC Infotech Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope with IndiaNIC involved building a self-service insurance platform that included a customer portal for quotes and policy management, a dynamic admin panel for backend operations, payment integration for secure transactions, and a referral system for tracking leads. The work was structured on a fixed-cost basis with specific milestones for each phase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project had no measurable outcomes that indicated progress or success. From the start, there were significant misunderstandings of the project scope and clear gaps in expertise, especially regarding the requirements specific to the insurance industry. Despite repeated explanations, the team failed to deliver even foundational components, like the admin panel, as specified. Delays extended well beyond agreed timelines with no completed milestones, highlighting a serious lack of project management and technical capability. Ultimately, the project was plagued by failures to meet basic deliverables, resulting in an incomplete and unsatisfactory outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management demonstrated a serious lack of professionalism and honesty. Although communication was generally adequate, the team misrepresented their expertise, falsely claiming experience in the sector. This dishonesty became clear as critical industry-specific requirements were misunderstood or mishandled, resulting in extensive delays and unmet deliverables. Despite a fixed-cost agreement, they repeatedly tried to alter the scope mid-project to cover their own lack of expertise. Their approach reflected a concerning lack of professional integrity and failure to deliver on both industry knowledge and project expectations.

What was your primary form of communication with IndiaNIC Infotech Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Unfortunately, there was little that stood out as impressive or unique about this company. Their initial claims of industry expertise proved unfounded, and the project was marked by mismanagement and scope misunderstandings. The experience highlighted a lack of transparency and reliability, which overshadowed any positive aspects of their services.

Are there any areas for improvement or something IndiaNIC Infotech Limited could have done differently?

IndiaNIC Infotech Limited could significantly improve by fostering honesty and transparency about their industry expertise and capabilities from the outset. A clear understanding of project requirements, particularly for specialised industries like insurance, is essential, and the company should invest in genuine sector-specific expertise if they intend to serve these markets. Additionally, adhering strictly to a fixed-cost agreement without attempting to alter the scope mid-project would improve client trust. Finally, stronger project management practices to keep deliverables on time and within scope would be critical improvements for future success.

BACKGROUND

Please describe your company and position.

I am the Director of ImmiTech

Describe what your company does in a single sentence.

Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IndiaNIC Infotech Limited to accomplish?

Web Development

SOLUTION

How did you find IndiaNIC Infotech Limited?

Online Search

Why did you select IndiaNIC Infotech Limited over others?

• High ratings
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a job portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the delivery was always on time, and they were pretty quick to take action on our needs.

What was your primary form of communication with IndiaNIC Infotech Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication, Transparency, Quick action on any request, and most of all they feel like a team that is equally concerned for the success of your project and business. You feel them as supporting you and not just a team working for money.

Are there any areas for improvement or something IndiaNIC Infotech Limited could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

I'm the manager of that company. Basically it is a e-commerce website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited, and what were your goals?

We faced many problems with payment integration and a lot of things. IndiaNIC help us and make us useable.

SOLUTION

How did you select this vendor and what were the deciding factors?

IndiaNIC team is superve! They worked as it is their own project. However they solve it very smartly

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used WordPress

How many people from the vendor's team worked with you, and what were their positions?

There is a project manager named Shahryar. He was the main contact source. Beside him there was also 2 fullstuck wordpress developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Well, we mainly faced issue with payment integration. After we hired them the fixed it very smartly and in very short time. The website is totally fine for now.

Describe their project management style, including communication tools and timeliness.

The most important thing is their communication process. A project manager was always stayed with us. Mainly the was the main channel between IndiaNIC and us. They work smart.

What did you find most impressive or unique about this company?

Well, it's complicated. But their service are very good. I can not explain their behavior in some few words. Altogether, they were awesome.

Are there any areas for improvement or something they could have done differently?

Actually, we contact them only for integration of payment method on our website. After we updated it by them, it is smoothly working.

BACKGROUND

Please describe your company and your position there.

IT Manager of Hair Transplant Clinic in Istanbul.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited, and what were your goals?

The Graft Calculator, in use now for quite some time, helps control hair per graft averages while extracting grafts from different zones on the scalp (temporal, parietal, and occipital) through data simultaneously input by surgical assistants as they check graft quality and hairs per graft averages during the extraction phase.

This valuable real-time feedback allows for the adjustment of punch size and technique according to the set homogenization plan and the targeted hairs per graft average. An added feature of the Graft Calculator is that patients can follow the number of grafts extracted and other surgical statistics during surgery on surgical room screens.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reference and cost

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have fully expressed our need. We knew what we wanted. We managed to put the app on the store in 3 weeks.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. Special thanks to Bhavin Bhatt.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The application was developed for the use of hair transplant surgeons. We made it available for free. We had no financial expectations. We are spiritually happy.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with and provided frequent updates.

What did you find most impressive or unique about this company?

Speed and reliability.

Are there any areas for improvement or something they could have done differently?

No