IndiaNIC Infotech Limited

BACKGROUND

Please describe your company and your position there.

I'm the owner of Choconilla's and the head of business development and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited, and what were your goals?

We hired IndiaNIC to make a newer and better website for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose IndiaNIC Infotech Limited due to the reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we used magento 2, basecamp for communication and a very clear brief.

How many people from the vendor's team worked with you, and what were their positions?

we had a project manager, designer and 2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

there is a huge lack of quality, lack of communication i feel they dont understand anything we say to them, very slow on fixing problems. The website has been having problems since the very beginning a lot was promised and very less was delivered they overcharged us for everything. The quality of work does not justify the price we paid.

Describe their project management style, including communication tools and timeliness.

the communication between us and the project manager is very slow they barely respond when they do they never listen to what we have to say they never complete anything.

What did you find most impressive or unique about this company?

nothing. it's the worst company we have ever worked with.

Are there any areas for improvement or something they could have done differently?

We asked them to connect with our ERP providers to integrate our ERP and webshop so all our inventory is in one place but they never bothered to even reply to the emails. Our website showed 90% discount on all products we went in a huge loss they did not even bother to respond to me.. leaving us super furious.

BACKGROUND

Please describe your company and your position there.

I am the Director of a UK based online company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited, and what were your goals?

We needed IndiaNIC to develop a custom Woodpress site and integrate it with WooCommerce. This site was to have many advanced features and a few customisations that IndiaNic was to build from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a detailed review process of multiple proposals we recieved from many different software development companies. We chose IndiaNic because of the way in which the sales representative laid everything out for us and their clear communication. They also seemed to understand our complex needs well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

IndiaNic was to develop a custom Woocommerce store with several features that had to be custom developed, then deploy this onto a VPS. Site functionality and user experience were highly important to us. IndiaNic also integrated a variety of third party plugins and apps.

How many people from the vendor's team worked with you, and what were their positions?

We had 1 sales rep who brought us onboard, a project manager, a lead developer and a Wordpress specialist. The Wordpress specialist also worked with other developers on our project as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is now complete and working well with all of our specified features. In our testing the site has been performing to standard with no major issues. In this way IndiaNic has met out expectations.

Describe their project management style, including communication tools and timeliness.

This is a bit of positive and negative. Unfortunately, IndiaNic did try and charge us more during the project for outcomes/features that we thought we specified very clearly and were even in the project plan they provided. This was disappointing and a large source of grief and frustration in our company.

On the other hand, our project manager Bhumika and lead developer Trushen are very friendly and hardworking.

Always available for calls and are always receptive to our feedback. I would like to personally thank them, Kunal and the rest of the team on behalf of the company for their efforts. They were usually fast to respond on Basecamp and would fix any problems we found.

What did you find most impressive or unique about this company?

Friendliness and communication of the team members with us.

Are there any areas for improvement?

I think the management style needs to change in the sense that the person that we first talk to should do a proper handover with the project manager. We asked to talk to the project manager before starting the project as our request was quite unique and had features we thought we should explain first and gauge their understanding before proceeding.

Unfortunately this did not happen and thus we ran into that problem later on. IndiaNic does need to be clearer about what it will and will not do under the agreement and should make sure that everyone is on the same page to avoid unnecessary conflict between client and developer.

BACKGROUND

Please describe your company and your position there.

Real Estate Franchise, Head Of Product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

IndiaNic was brought on board to work on some overflow software development projects

What were your goals for this project?

Within a 5 month period, we had to clear our backlog of work which IndiaNic did a great job on

SOLUTION

How did you select this vendor?

We canvassed many overseas outsourced companies online and chose IndiaNic based on quality, reviews and timezone that worked

Describe the project and the services they provided in detail.

They provided full stack software engineering to support our own product team.

What was the team composition?

We just used one engineer for our time with them. This was equipped with a free project manager and access to their other internal resource pools. We even received a house call from their CEO on his travels

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The engineers helped immensely. We were able to clear our backlog of work which was the main objective of the additional resource.

How was project management arranged and how effective was it?

Project Management was available as a free service but we didn't really need it due to having our own PM to manage the resource. However, the PM provided was always checking in with the developer and us (their client) to ensure everything was working well.

What did you find most impressive about this company?

We appreciated the communication with their available project manager and other senior staff at IndiaNic were always available and willing to discuss problems and find tailored solutions

Are there any areas for improvement?

Not to mention no. Very happy with their service

BACKGROUND

Please describe your company and your position there.

We are an online listing business that provides a listing space for media of all forms. I am managing director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

IndiaNIC Infotech built out entire website from the ground up. They were instrumental in our business' start up.

What were your goals for this project?

The goal was to establish a new website that is user friendly that will serve as the backbone of our business

SOLUTION

How did you select this vendor?

I had done some research and looked around for at other business' meeting with them, and discussing the project. IndiaNIC proved they had more capability and knowledge than the other companies I had met with.

Describe the project and the services they provided in detail.

They designed developed, configured and launched our companies website and back end management system (BMS). The project began with a meeting discussing the needs of the website and BMS.

Once a mutual agreement on costs and goals were reached, IndiaNIC began working on the wireframes and web design mockups. Once the designs were approved, they were then quick to move into the development phase and then to the launch phase.

Throughout the process the website improved thanks to the insightful ideas and thoughts of the team that was working on the project and from the project manager Bhavin.

What was the team composition?

The team was lead by Bhavin as project manager and roughly 10 other members that would come and go as different skills were needed. I was only in direct contact with the web designer Rashmi and project manager Bhavin.

Rashmi was very easy to work with and very quick to get my ideas into a functional mockup. Bhavin was an exceptional project manager and very pleasant to work with.

Bhvain felt a lot more like a business partner throughout the process and was very helpful throughout the entire process of the build, giving his knowledge and wisdom with the industry and providing much needed ideas and thoughts to help improve the design.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Without the help of Bhavin and his team, our company website would not be the same as they were all very thoughtful during the process, sharing any ideas they had to help improve the current concept. Some of these ideas have been implemented into the website which has helped create a simplistic and user friendly design.

How was project management arranged and how effective was it?

Bhavin was very impressive, especially compared to others companies I had used previously. Bhavin and his team regularly complied with deadlines and always communicated delays well ahead of time.

Unexpected delays never threatened or stop critical progress being made and everything was clearly communicated over Basecamp or Skype.

What did you find most impressive about this company?

The timeline given by other companies to build the exact same concept website was 8 months and nearly 5x the budget that IndiaNIC needed. IndiaNIC were then able to completed the project from design to live deployment within 5 months and under budget.

The way that I also communicated with Bhavin made thing clear and easy and helped streamline the process. He was always available to talk with about any concerns or ideas and even made suggestions and had ideas that improved the website dramatically.

Are there any areas for improvement?

I was really impressed with IndiaNIC Infotech and cannot think of any improvement areas.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a company developing a consulting application launching within the next six months. The app focuses on self-improvement consulting, including life, relationship, career, dating, and financial coaching, and we have over 20 different consultants that will be involved when we launch.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

We wanted to make sure that the vision we had could be realized within the app. We also had existing software technologies—including Opentalk—and we wanted to make sure our eventual partner would be able to use them in the development process.

SOLUTION

What was the scope of their involvement?

IndiaNIC utilized our existing software to build out all of the features we requested, including a custom webinar feature and several other customer-interaction aspects of the experience. They performed all aspects of the app development process.

What is the team composition?

We worked with Jeff (Business Development Manager, IndiaNIC Infotech Limited) and one other more senior member in the beginning. I gave them the information they needed, and they gave me a quote. They talked to their engineers and made sure they could commit to the job we needed to be done. After that, Rob (Social Media Consultant, IndiaNIC Infotech Limited) worked alongside them and about 3 other people, bringing their team to around 5–6 in total.

How did you come to work with IndiaNIC Infotech Limited?

My business partner had worked with them years ago, and he recommended their services. We interviewed other companies, but IndiaNIC asked the most questions and didn’t commit to a price until they got all the answers they needed. It really felt like they wanted to make sure they could do the job, so we went with them.

What is the status of this engagement?

We’ve invested $25,000–$30,000 with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a brand-new app, so we don’t have many statistics, but in terms of functionality, everything’s working the way we had it written down in the contract. We couldn’t be any happier with the app. It’s working well enough that we’re starting on version 1.2 already. We’re still tweaking small features to improve the app before launch, but we’re just trying to make it look as good as possible at this point.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

We use Skype for communication since they’re 12–13 hours ahead of us. I believe there was a small language barrier, everything but worked out well. I was in communication with one of their project managers who was very understanding, direct, and patient with us on a few specific occasions. They were flexible and supportive when we wanted to add more to the project and handled project management very well.

They were on point with deadlines. There weren’t any delays, and I believe we would have actually finished three weeks earlier if we hadn’t added more to the project scope. Whenever there were holidays or anything on their end, they would work more hours to make up for it beforehand.

What did you find most impressive about them?

The level of teamwork from them was impressive. I was working with different people there, and they were all on the same page. When I was talking to someone new, they already understood what sorts of features they were supposed to work on, and what the process was. They enjoyed working together, which made us enjoy working with them as well.

Another element of their process that stood out was their recommendation to make things more user-friendly. I appreciated that because this was our app, but they were willing to share suggestions that helped us to make the best product we could.

Are there any areas they could improve?

No, it was a delight working with them all around. We had really good chemistry with IndiaNIC Infotech Limited’s team.

BACKGROUND

Please describe your company and your position there.

I’m a warehouse manager. Our company sells spare parts for smartphones and gadgets, as well as tools and machines. We have been in business for over a decade.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

We needed to migrate our main sales channel (our website) from Magento 1 to Magento 2. IndiaNIC Infotech Limited’s job was to do just that.

What were your goals for this project?

Our goal was to futureproof our website by migrating to Magento 2.

SOLUTION

How did you select this vendor?

We selected this vendor for their seeming willingness to cooperate and fair price.

Describe the project in detail.

The goal was to migrate from Magento 1 to Magento 2, completely and fully, including our add-ons and custom features. This would let our staff work as usual without too much training on the new platform.

What was the team composition?

We had four engineers working to accomplish this. We had contact with all of them during the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They did migrate us to the Magento 2 platform, but I wish they didn't because they just pretty much copy and pasted the programs and add-ons we’d installed on Magento 1. Absolutely nothing worked when they were done.

When the website went live, the most basic functions weren't even remotely working—a nightmare. How could this have happened? The best part is that when we confronted them about this, they wanted more money. Why did we prepay then? There’s no use in going into detail. They cost us six figures in revenue, easily.

How effective was the workflow between your team and theirs?

I guess it was good until the end/launch, probably because we prepaid.

What did you find most impressive about this company?

The most impressive thing they did was threaten our CEO through email. If I wanted a drama movie I’d just watch Netflix, but this is fine also I guess.

Are there any areas for improvement?

Read all of the above.

Company Responses

The vendor responded on July 10, 2019. The reply is written by Jigar (President, IndiaNIC Infotech Limited).

This project went beyond just migration and fixing up issues caused by all of the third-party vendors that the client had already chosen. Anyone who knows Magento knows that migration from version 1 to 2 is not an easy task, especially when it involves a lot of third-party vendors whom the client hasn't evaluated thoroughly.

Integrating them into Magento 2 just because previous plugins didn't work created more work for the team than we agreed upon in the written and signed proposal, against which the client was ready to pay for if exceeded. We continued our support for six months after launch, compared to the agreed-upon one month of work.

Migrating a site can never be estimated at a fixed cost, which the client didn't agree to at the time of the agreement; this resulted in hurt relations. The client initially agreed to pay more if work went beyond 100 hours for customization, but they failed to admit that they agreed to this after six months of diligent work.

As a service provider, we put more than 100% effort into delivering what we commit to, but neglecting the facts around what needs to be done technically creates issues, and that's where we provided extended support and delivered all that was required.

Lastly, it is sad to see the multiple negative reviews in an attempt to malign our profile here and elsewhere, which will not benefit anyone.

We advise readers not to just focus on cost, but also other problems that affect their business.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of a freelancing web application.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

We hired IndiaNIC Infotech Limited to design our freelancing application, which was simply an idea.

What were your goals for this project?

Our goal was to create a user-friendly design that would consist of many different service models that we would have in our platform.

SOLUTION

How did you select this vendor?

We selected IndiaNIC Infotech Limited because of the number of great reviews they had online. We were also impressed by their professionalism and technical expertise from the start.

Describe the project in detail.

We had daily meetings. They were always prepared and spent all day working on the project. They would consistently share with us daily updates, and we would provide feedback. They provided an interactive wireframe with the features needed and made all adjustments accordingly.

What was the team composition?

The team consisted of a technical analyst and the designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within less than a month, the design was completed.

How effective was the workflow between your team and theirs?

The workflow was effortless and very professional. They provided daily updates on Basecamp. They were always available to answer any questions and explain things.

What did you find most impressive about this company?

What was truly impressive about IndiaNIC Infotech Limited and their people was their drive to produce a quality product and their level of detail. They have vast experience with all kinds of technology, which they have been building for decades. Therefore, they’d even challenged us to broaden our perspective on what was possible. Also, their level of professionalism and passion to work with their clients were unique.

Are there any areas for improvement?

As with every startup founder, we wish that everything could have been done faster. The designer always gave multiple designs to choose from. On one side, it is great; at the same time, as a CEO, I always want the design to go at the speed of light. 

But every day, once we saw the quality of work, we could tell that it took a lot of time, and they were working on it nonstop. Overall, IndiaNIC Infotech Limited was very clear from the start and met all of their deadlines.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a telecommunications company. We sell cell phone components and accessories to businesses and consumers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

We hired IndiaNIC Infotech Limited to implement a platform migration from Magento 1 to Magento 2. We also asked the team to perform a few updates.

What were your goals for this project?

I wanted an updated, functioning platform. The site would feature both a business and consumer side.

SOLUTION

How did you select this vendor?

Initially, it appeared the team was capable of meeting our needs.

Describe the project and the services they provided in detail.

We hired the team to develop an e-commerce platform based on designs we provided. They started working on the platform migration, which was to include a Fortnox integration and a Klarna implementation.

What was the team composition?

We worked with at least one direct point of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project has been a drain on internal resources. During our initial conversations, it appeared they understood our goals. After they received payment, they couldn’t deliver our requests without additional charges, and their customer service went downhill. We did not receive the solution we were promised, and I regret deciding to pre-pay them. A two-month project has turned into a seven-month project, and the site is still not on par with our requested specifications.

How was project management arranged and how effective was it?

An internal employee’s expertise contrasted with the vendor’s choices. For example, they asserted the necessity of customizing our Klarna payment method. Additionally, they required the reset of all our customer passwords during the migration.

Communication via Slack and email lacked professionalism and transparency, especially with regard to deadlines. We were asked to pay extra for services that should have been included in the project scope: a reasonable site loading speed and the consumer-side of the website. 

What did you find most impressive about this company?

I was not impressed with their services. Their lack of effort was illustrated through an absence of innovation.

Are there any areas for improvement?

The team could be more responsive, and they could make more of an effort to address issues with solutions. Even though I’m not a technical worker, I found many issues during my review of their work. They should check their solutions for mistakes and deliver results within a more efficient timeline.

Company Responses

The vendor responded on July 10, 2019. The reply is written by Jigar (President, IndiaNIC Infotech Limited).

This project went beyond just migration and fixing up issues caused by all of the third-party vendors that the client had already chosen. Anyone who knows Magento knows that migration from version 1 to 2 is not an easy task, especially when it involves a lot of third-party vendors whom the client hasn't evaluated thoroughly. Integrating them into Magento 2 just because previous plugins didn't work created more work for the team than we agreed upon in the written and signed proposal, against which the client was ready to pay for if exceeded. We continued our support for six months after launch, compared to the agreed-upon one month of work. Migrating a site can never be estimated at a fixed cost, which the client didn't agree to at the time of the agreement; this resulted in hurt relations. The client initially agreed to pay more if work went beyond 100 hours for customization, but they failed to admit that they agreed to this after six months of diligent work.

As a service provider, we put more than 100% effort into delivering what we commit to, but neglecting the facts around what needs to be done technically creates issues, and that's where we provided extended support and delivered all that was required.

Lastly, it is sad to see the multiple negative reviews in an attempt to malign our profile here and elsewhere, which will not benefit anyone.

We advise readers not to just focus on cost, but also other problems that affect their business.

BACKGROUND

Please describe your company and your position there.

I’m the director of FEIS APP LIMITED. We provide Irish dance music for a global customer base.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IndiaNIC Infotech Limited?

Our musicians wanted to put their music on a streaming mobile app so Irish dancers could practice no matter where they were globally. Therefore, we needed an app developer to take ownership of the design, development, testing, and support phases.

What were your goals for this project?

We wanted to provide a stable platform that would allow users to stream music and access news and information anywhere.

SOLUTION

How did you select this vendor?

We put our project out to tender with various companies and had many meetings to select the most suitable option. IndiaNIC provided the best solution for our needs and appeared to understand the project most clearly.

Describe the project in detail.

Once we selected IndiaNIC, they were vigilant in delivering a detailed proposal. They mapped out an exact timeline of what would be happening and when. They were available to discuss the project on demand and were up-to-date at all times. Final deliverables were an iOS and Android app.

What was the team composition?

We worked directly with Yash (Project Manager, IndiaNIC Infotech Limited). He was accessible virtually 24 hours a day and excelled at managing both of our requirements and his own resources. Team makeup changed throughout the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 24 hours or publishing the app, we had around 10,000 users globally. Although there were some bugs (affecting less than 1% of our customer base), Yash and his team sorted through them quickly. The app has continued to grow two weeks post-launch, and IndiaNIC has supported us every step of the way.

How effective was the workflow between your team and theirs?

It would be impossible to tackle a project this large and intricate without encountering hurdles or revisiting certain elements. IndiaNIC managed our time effectively, however, and worked longer than we paid for to complete the development to our satisfaction.

What did you find most impressive about this company?

I was blown away by their passion, determination, and diligence during the project. Yash and the team were nothing short of amazing.

Are there any areas for improvement?

The project deadline was pushed back, but that's to be expected during a project of this magnitude. In the end, it worked to our advantage.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and the CEO of Accreditrac. We are an accreditation management company with a platform that helps private school networks around the country manage their accreditation processes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IndiaNIC Infotech Limited?

Before engaging IndiaNIC Infotech Limited, we hosted our company’s data center on a private server. We were quickly outgrowing that arrangement, so we hired IndiaNIC Infotech Limited to help us scale and migrate our operations to AWS.

SOLUTION

What was the scope of their involvement?

During a discovery phase of 6–8 weeks, we worked with a business analyst to discuss our platform and our client workflow. As a result, we determined the scope of the project. IndiaNIC Infotech Limited assigned a software engineer and an AWS specialist, among others, to our project, and we communicated daily to facilitate frontend development changes and code reviews. We worked very closely up through when we deployed our platform fully on AWS.

What is the team composition?

Our team consists of a relationship manager, a technical project manager, a software engineer, a frontend developer, an AWS engineer, and an administrative representative.

How did you come to work with IndiaNIC Infotech Limited?

I had a pleasant experience working with IndiaNIC Infotech Limited about 10 years ago on a web platform proof of concept. Once we had a need arise here, I contacted their CEO to explain our situation, and we agreed to work together again.

How much have you invested with them?

We’ve spent approximately $45,000–$50,000 to this point.

What is the status of this engagement?

Our engagement began in January 2017 and remains ongoing. We’ve launched our first iteration following the migration, and we are now working on the second.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before working with IndiaNIC Infotech Limited, our platform was slowing down immensely because we had so many users that we could not manage. As soon as we went live on AWS, our bottleneck opened immediately. We now have peace of mind knowing that our backups are a thing of the past. This migration has allowed us to focus again on upgrades and features rather than just client support.

How did IndiaNIC Infotech Limited perform from a project management standpoint?

They’ve been wonderful to work with. IndiaNIC Infotech Limited did a good job of keeping us in order. Together, we implemented sound communication practices. I speak daily with the frontline developers, weekly with the project manager, and quarterly with the relationship manager, who checks in to make sure that everything is going well and determine if we have any other needs.

What did you find most impressive about them?

IndiaNIC Infotech Limited has been far more transparent than other offshore companies we’ve worked with. They are clear while breaking down the billable services and explaining their processes. They listen well and don’t push us in a particular technical direction. They have good integrity, and they’ve been very pleasant to work with.

Are there any areas they could improve?

No, we haven’t had any issues to speak of.

Do you have any advice for potential customers?

It’s critical to do as much discovery work as you can before the engagement. Our team had some challenges defining our scope and then passing it off to another company. Mitigating similar situations will go a long way toward fostering an efficient workflow. Further, it’s best to be clear and directive in all documentation so that nothing is misinterpreted or falls through the cracks.