IIH Global

BACKGROUND

Please describe your company and your position there.

I run a digital agency from London, UK where we help businesses with the digital presence and custom development needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

Dedicated resources for WordPress maintenance and development.

What were your goals for this project?

Getting a communicative and professional team by my side as my business grows.

SOLUTION

How did you select this vendor?

Mostly thanks to Sanjay. Being based in the UK and proficient in the local culture, he made it easy to work with compared to other options I tried in the past.

Describe the project and the services they provided in detail.

Custom WordPress development, plug-in development for WordPress and Magento, ongoing support and care plan maintenance for various clients and hundreds of projects over the years.

What was the team composition?

We started with 1 dedicated resource and moved up to 5 people on the team. All are developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Having a dedicated team by my side has completely transformed my business, allowing me to take on bigger projects with a higher level of technical needs. This also took a lot of the annoying tasks off my plate and allowed me to focus on running and growing the business rather than doing the day to day development and maintenance work.

How was project management arranged and how effective was it?

At first, deadlines were a problem but the team worked hard to make up for the lost time. Including overtime and working on weekends in extreme cases. We're managing the team using TeamWork which is a project management system, Support desk, Chat system, So that everyone is always in control of what needs to be done.

What did you find most impressive about this company?

Their dedication to finding good solutions for me and for my clients is impressive.

Are there any areas for improvement?

Internal management of time to let me know when there's downtime or wasted time within the team so that I can allocate more tasks or initiate personal projects rather than spending money on unutilized resources.

BACKGROUND

Please describe your company and your position there.

I am the director and founder of iSocialCircle, a community social networking website and mobile app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

We have used a few different web developers from around the UK previously who were slow, expensive, and didn’t deliver the results we expected. I engaged IIH Global with the hopes that they could be a more effective website development partner.

What were your goals for this project?

Our immediate goal was to find a developer who could manage the website hosting and ongoing maintenance, while also carrying out our list of fixes and enhancements.

SOLUTION

How did you select this vendor?

Sanjay (Senior Project Manager, IIH Global) contacted me directly via LinkedIn.

Describe the project and the services they provided in detail.

IIH Global’s first order of business was transferring our site from the previous developer to their own hosting system, which is much faster. They worked through the items on my Trello board, prioritizing the bug fixes and high-priority issues first. They have since added new plug-ins, and we are currently looking at adding themes and improving the UI.

What was the team composition?

Sanjay oversees every aspect of our account.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website’s page speed has dramatically improved, and the site as a whole features much more functionality.  

How was project management arranged and how effective was it?

We managed the project well through a Trello board, where we received and sent all updates and suggestions.

What did you find most impressive about this company?

IIH Global demonstrates great pride and professionalism in their work. They are accurate and efficient in how they operate.

Are there any areas for improvement?

No, we’ve worked well together so far.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Kolbo.AI. We offer an all-in-one AI platform for content creation, providing tools for text, images, audio, and video with Hebrew-first support. Our platform streamlines workflows for creators, professionals, and teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish for your all-in-one AI content creation platform?

We hired IIH Global to set up and start the entire Kolbo.AI project, building on my lovable.dev prototype. Our goal was to launch a robust platform for AI-powered content creation.

SOLUTION

Can you describe the scope of work IIH Global handled for Kolbo.AI? Please include the main deliverables if you can.

IIH Global managed everything for the project, including setting up servers, managing UX/UI, handling quality assurance, and building out the platform's functions and features.

Could you specify some of the main features or functionalities that IIH Global built for Kolbo.AI?

They developed features such as an LLM chat similar to ChatGPT, image generation, authentication, and other core functionalities.
How many teammates from IIH Global were assigned to your Kolbo.AI project?

There were between 2 and 5 team members from IIH Global working on the project.

How did you come to work with SP?
We found them on Upwork and hired them due to their high ratings, pricing that fit our budget, and good value for cost. 

When did your project with IIH Global start?

The project started in January 2025 and ended in June 2025.

RESULTS & FEEDBACK

What were the measurable outcomes from your project with IIH Global that showed progress or success for Kolbo.AI?

The main outcomes were the speed and stability of the app, which demonstrated the project's progress and success.

How would you describe IIH Global’s project management? Did they deliver on time?

The project management was fine, and they met our expectations regarding delivery.

What was your primary form of communication with IIH Global during the project?

We primarily communicated through virtual meetings and email or messaging apps.

What did you find most impressive or unique about working with IIH Global?

The most impressive aspect was the value for the price compared to other options.

Is there anything IIH Global could have done better or differently during the project?

Different developers had varying skill levels, so better management of the team would have helped. Additionally, they should work with AI coding tools to improve efficiency.

BACKGROUND

Please describe your company and position.

 I am the Owner of a healthcare company 

Describe what your company does in a single sentence.

We provide healthcare solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Provide an in house directory

SOLUTION

How did you find IIH Global?

• Online Search
• Clutch Site

Why did you select IIH Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH Global was able to deliver an in house company directory.  We started with the design phase and gave them information about how I wanted it to look and function and they went to work. Then, after some testing, they delivered what I was looking for and more. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All measureable were delivered in a timely manner and any issues were immediately were resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every team member that worked on the project responded in a timely manner, they were all very knowledgeable and professional.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their can do attitude. No matter how complex the project was, they were able to deliver and added some ideas to make it run smoother and efficiently.

Are there any areas for improvement or something IIH Global could have done differently?

At times there were some language barriers.

BACKGROUND

Please describe your company and position.

I am the Director of F2W Ltd Trading as Floors To Walls

Describe what your company does in a single sentence.

UK leading supplier of PVC Wall Panels and Slat Panels - Delivering direct to your door

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Website Migration
• Maintenance

SOLUTION

How did you find IIH Global?

Previous Customer

Why did you select IIH Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IIH Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have several key issues with Shopify and needed our site urgently migrated to WP, we required the full website overhauling and fully functioning in a very short space of time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website migration was given an end date which was met, the project was managed by Chitra and she undated me throughout the process. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Migration delivered on time, all management was via Sanjay & Chitra. all messages whether that be email or whatsapp where responded to straight away and tasks actioned. 

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They genuinely care, They learn your company/market so that they can tweak there offer/services to both what you want and need.

Are there any areas for improvement or something IIH Global could have done differently?

I think the team is fantastic.

BACKGROUND

Please describe your company and position.

I am the Owner of Kiseki Studio

Describe what your company does in a single sentence.

Web development, web design, graphic design and photography

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Web Development

SOLUTION

How did you find IIH Global?

Online Search

Why did you select IIH Global over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To update and resubmit an app to the Apple Store and Google Play Store.

• Update screenshots for iPad layout
• Update compliance for new terms and conditions
• Update information regarding the app and it's benefits
• Troubleshoot and test for any issues 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick responses regarding updates throughout the project and detailed reports on what work had been done and why. Good communication the whole way through with the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The items were delivered well within the time limit quoted. If there were any issues on my side, they resonded within minutes to help.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The response time and clear and concise feedback on the progress of the project.

Are there any areas for improvement or something IIH Global could have done differently?

Nothing that I can think of, I am happy with the consistent results.

BACKGROUND

Introduce your business and what you do there.

I'm the central operations manager at a dental healthcare provider operating in practices across the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global?

We needed an app to manage available shifts for our locum staff. Due to the specific nature of how we internally facilitated this, we needed something custom and not off the shelf.

SOLUTION

What was the scope of work with IIH Global?

IIH Global delivered an app available in both Apple and Google stores. Users can log in to see available shifts and manage their own shifts and profiles. We then have a backend management system to facilitate all the functions we have internally. Features include a custom form, uploading compliance documents, shift verification, shift cancellation, exporting data, and reporting.

What is the team composition?

We worked with three teammates from IIH Global.

How did you come to work with IIH Global?

We found IIH Global through a referral from a friend. We chose them over other options because of cost, and they also seemed to be the most agile.

What is the status of this engagement?

We worked with IIH Global from October 2024–May 2025. However, we are currently in talks for the next development phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IIH Global delivered a great product. There are still some future developments we have mapped out, but the product is functional in our business and has been adopted well. We’ve made efficiency improvements, and our reporting has improved greatly. We’ve also noticed positive user engagement.

How did IIH Global perform from a project management standpoint?

Overall, IIH Global was very responsive. The team was slightly late in delivering, but they were extremely responsive to feedback and development needs. Communication and collaboration started off challenging, but once we got into a flow and Sanjay took the overall lead, the project was executed very well, with massive improvements in the project delivery. The speed and communication of completing tasks were a challenge at first. We communicated via Microsoft Teams and emails. They constantly showed development changes and updates

What did you find most impressive about them?

IIH Global was very agile and open to our feedback.

Are there any areas they could improve?

IIH Global could have assigned me a better project lead from the start.

Do you have any advice for potential customers?

Be clear about your requirements from the start.

BACKGROUND

Please describe your company and position.

I am the CEO of Blast Entertainment Limited

Describe what your company does in a single sentence.

Video game retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Build marketplaces
• Integrate APIs

SOLUTION

How did you find IIH Global?

Clutch Site

Why did you select IIH Global over others?

• Pricing fit our budget
• Good value for cost

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop an online marketplace and integrate a number of third party tools. Key deliverables were:

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress milestones of development

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It STILL hasn't been finished yet. We are almost 18 months over and still no sign of finishing. Awful communication. They keep trying to charge me for extra bits even though it's their mistake. They are awful at communication and the whole project has been a nightmare. Avoid at all costs.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. They have been an utter nightmare to work with.

Are there any areas for improvement or something IIH Global could have done differently?

They do not test properly and release software that is riddled with bugs. They don't read documentation properly and agree to things they don't have the skillset to do and then ask you to pay more. 

Company Responses

The service provider responded on September 18, 2025.

Hi James,

We're genuinely sorry to hear about your disappointment. At IIH Global, we value open communication and transparency, and we'd like to clarify some key points for the benefit of anyone reading this.

The original project scope — a B2C platform — was completed and delivered. Afterward, additional requirements were introduced, including a new B2B platform with extra features such as third-party integrations. Naturally, this extended the timeline beyond the original estimate. We accommodated these changes in good faith and without objection, even when the project name and direction changed midway.

In terms of testing, we repeatedly requested access to the third-party services needed for proper live testing, but this was not provided. Without access, it was difficult to validate the platform in real-world conditions, and feedback from your side was also limited during key stages.

It's also important to note that there's a difference between bug fixing (which we cover, and even offered one year of free support) and change requests or new features, which were outside the original contract. Despite this, we continued to support and make updates well beyond what was contractually required.

Finally, while we normally deliver final handover once contractual obligations — including payment milestones — are met, we made the platform live earlier as a gesture of professionalism and to keep progress moving.

We stand by the effort and professionalism our team put into this project. We remain open to resolving any outstanding matters fairly, once pending contractual obligations are fulfilled.

— IIH Global Team

BACKGROUND

Please describe your company and position.

I am the Managing Director of Greens of Haddington Ltd

Describe what your company does in a single sentence.

Health & Safety Consultancy for businesses in the rural sector

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Develop a Document Management System for us to send documents to clients

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• Pricing fit our budget
• Great culture fit

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked with us in developing the system based on our ideas.

They were very good at changing and adapting the systems as ideas evolved to ensur ethat the system met our requirements and demands

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has just been laucnhed so it is diffcult to assess. Feedback from our clients who have been using this so far has been positive however

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They undesrstood what we were looking to achieve and were quick to respond to any issues or impremenets that we could identify

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their customer service and understanding of what we were looking to achieve.

Are there any areas for improvement or something IIH Global could have done differently?

No