IIH Global

BACKGROUND

Please describe your company and position.

I am the Director of Concept Housewares Ltd

Describe what your company does in a single sentence.

suppliers to the hospitality trade

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• new ecommerce B2B website

SOLUTION

How did you find IIH Global Limited?

Referral

Why did you select IIH Global Limited over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from IIH Global Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a very fast customised ecommerce B2B website with payment integration, reporting tool and expansive search tool.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered on time and on budget. The new website is working very well and very quickly, and they met all requested deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good, with us being in touch with several members from their team regarding what were our requirements and goals. Any problems on any functionality were dealt with promptly and efficiently. We have continued working with them on maintainance of the website

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

response time was very good on any issues that came up and they were able to develop key customised tools for us also

Are there any areas for improvement or something IIH Global Limited could have done differently?

Not really they were very good overall

BACKGROUND

Please describe your company and position.

I am the Director of Repeatsmart

Describe what your company does in a single sentence.

Pharmacy software company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Design a web application

SOLUTION

How did you find IIH Global Limited?

Referral

Why did you select IIH Global Limited over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included creating a web application that can be used by Pharmacy staff

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has been successful so far. The IIH team have designed a high quality web application. Whenever they have been tasked with creating new feature, they have done so quickly without many bugs. I am very happy with their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sanjay has been very attentive as the project manager. He has taken the time to really understand the project. The work has been completed quickly and competently.

What was your primary form of communication with IIH Global Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

They have great attention to detail, easy to communicate with and they are always there to help out if there is an issue.

Are there any areas for improvement or something IIH Global Limited could have done differently?

I can't think of anything that IIH need to improve on right now.

BACKGROUND

Please describe your company and position.

I am the Director of an ecommerce company

Describe what your company does in a single sentence.

Direct to consumer ethical fine jewellery brand, specialising in engagement rings and wedding rings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Implementation of technical SEO fixes to website
• Ongoing website development
• Ongoing website maintenance

SOLUTION

How did you find IIH Global Limited?

Referral

Why did you select IIH Global Limited over others?

• Pricing fit our budget
• Referred to me

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH Global began with a long but clearly defined list of web design and development tasks to complete but since completing these have gone to provide ongoing website maintenance and ad hoc web development task.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ticket management system and weekly progress reviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is well structured, with transparent plans and clear progress reports.

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep expertise in WordPress as well as broad general web development expertise

Are there any areas for improvement or something IIH Global Limited could have done differently?

More direct contact with the lead developer earlier on in the process

BACKGROUND

Please describe your company and position.

I am the eCommerce Expert of vvitec

Describe what your company does in a single sentence.

we are into electronic retail and ecommerce company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• shopify Web development

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

To make our Product available online on your Domain and we should be able to sell our Products and services smoothly in UK

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

we divided project into smaller units and measuring them via project management tools

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is good and professional . Yes they do respond

What was your primary form of communication with IIH Global Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their understanding of our requirements and timelines.

Are there any areas for improvement or something IIH Global Limited could have done differently?

no comments

BACKGROUND

Please describe your company and position.

I am the Founder of Engage

Describe what your company does in a single sentence.

SaaS platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Code conversion
• Fixing bugs from their earlier project
• update website

SOLUTION

How did you find IIH Global Limited?

Clutch Site

Why did you select IIH Global Limited over others?

• High ratings
• Promise of efficiency and cost effectiveness

Describe the scope of work in detail. Please include a summary of key deliverables.

• Recode from React Native to Swift
• make UI design adjustments
• update website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completed app in Swift
• resolution of bugs
• website update

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is non-existent. They never delivered items on time and were evasive when questioned about reasons and excuses. Lots of lip service but poor quality, almost no follow up, and then they abandoned the project with the excuse that scope was reached even though they had not even completed basic recode or a functioning app. When they handed over code various components OTL.Container and frameworks were missing and they ignored requests for proper handover

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lip service and low cost bidding that always turns into additional demand for more money and time

Are there any areas for improvement or something IIH Global Limited could have done differently?

We do not believe they cando things better without major changes in personnel including coders who lack experience and/or communication skills.

BACKGROUND

Please describe your company and position.

I am the Owner of a software company 

Describe what your company does in a single sentence.

Experts for Laravel Web Development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Software Development
• JS Development
• PHP Development

SOLUTION

How did you find IIH Global Limited?

Clutch Site

Why did you select IIH Global Limited over others?

Company values aligned

How many teammates from IIH Global Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverable for our project was timely and qualitatively software development as per our requirements. We briefed the team and had a very smooth onboarding. The developers are skilled and do ask relevant questions if something is unclear. We liked the very professional approach to our task. The hole project was done in time, on budget and in a good quality which is maintainable for us in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Code-Review and testing the product

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, delivered on time. Change requests where handled very well and fast.
What was your primary form of communication with IIH Global Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

They have a very friendly and skilled staff.

Are there any areas for improvement or something IIH Global Limited could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of a SaaS company

Describe what your company does in a single sentence.

We are a SaaS company doing feedback management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Backend improvement
• Development of new design

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developer partner needed to stabilise the platform and develop into a redesigned product. Development is still ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptime for our app is now 100%. Grievances are communicated across and understood.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, needs are responded as required and done so promptly. Developer management on my end can be as micro and macro as and when I needed it.

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like how my grievances are responded to logically and professionally.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Nothing I can think of in the moment.

BACKGROUND

Please describe your company and position.

I am a Director at Onyx Black Limited

Describe what your company does in a single sentence.

We are an IT company specialling in bespoke software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Build and manage the project
• Draft out a design and development brief.
• Come up with any short falls in the initial idea

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Attention to detail

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop a travel website, where users can book the entire travel plan in one place. This would also include interaction with 3rd party software. The users would have the ability to set up their own portal where they could store essential travel documents, design their travel schedule, and receive notifications.This would be a first within a travel website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their ideas and contribution on small matters and large details were excellent. This was something we never excepted but every team member had a part to play throughout the build. It was like being surrounded by your own team. Communication was second to none, they always delivered what was asked and explained if anything was to be out of scope or off timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management plays a massive part in any project! They kept us informed every step of the way, and explained if anything was not in scope or if there was a possible delay. What makes them different is they explain in detail why it could be delayed and quite often offer another solution.

What was your primary form of communication with IIH Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Customer service, communication and the fact they were always happy to help. It was like it was their own project, no them building for us!

Are there any areas for improvement or something IIH Global could have done differently?

None what so ever, 1st class all the way.

BACKGROUND

Please describe your company and position.

I am an executive at a software company

Describe what your company does in a single sentence.

We are WordPress web design and development agency for SME's.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• To provide support with a complex application

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• Pricing fits our budget
• Company values aligned

How many teammates from IIH Global were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH provided support for our core team with their expertise within the WordPress CMS. We required extra hands to work with ongoing projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have released the software as planned and ithas been received well from our target audience. The quality of the code is exceptional alongside our core team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The developer immediately fit into our existing PM tooling, contributed also. They always delivered on time, if not early on most occasions.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Passion and quality of work of the developer who worked with our core team. Although they are part of the wider team,they feel like they are working with us and this is because of their passion and desire for the mission we are on, and they believe in it too.

Are there any areas for improvement or something IIH Global could have done differently?

At this moment, nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am an executive at feteOps, a Digital Transformation & Technology Enablement company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We needed to develop a mobile app which would digitize COVID screening procedures for customers dining in or ordering take out at restaurants during the pandemic

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted a few vendors online and contacted them to describe our requirements - we selected IIH Global based on their stated approach and pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held a number of discovery working sessions reviewing user stories and work flows. IIH Global generated a statement of work with deliverables which included a COVID screening app on IoS and Android devices, with menu ordering capabilities and payments via Stripe - also included a web app and portal supporting restaurants which subscribed to the app. All deliverables were tested and validated before deployment.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a Project Manager and Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web portal and apps were ready after about 6 months, but we had challenges having the apps certified by Apple & Android for release on their stores due to evolving regulations around publishing COVID related apps. We worked with IIH Global via another statement of work to modify the apps accordingly before publishing on both stores.

Describe their project management style, including communication tools and timeliness.

The project manager was very easy to communicate with - very responsive. He set us up on Slack which made team collaboration very effective - we were able to exchange artifacts, view screenshots and track progress via Slack and weekly calls. He kept to quoted timelines and gave suitable notice regarding any impacts to deliverables

What did you find most impressive or unique about this company?

Strong project management and collaboration, and they were quite knowledgeable about mobile app development. They did their homework when we asked them to explore options and were quite transparent with their findings.

Are there any areas for improvement or something they could have done differently?

Nothing that IIH Global had control over, but our biggest hurdle was the delay we encountered trying to publish our apps in the App Store and Google Play Store, due to rapidly evolving regulations for publishing COVID related apps.