IIH Global

BACKGROUND

Please describe your company and your position there.

We're a high-end clothing alterations company catering primarily to brides and members of wedding parties. I'm the operations manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We needed a clock-in/out feature meeting a variety of specifications which was integrated into our custom software utilized in our business. We hired IIH Global to build this feature as well as build future feature updates.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a market research period lasting a few months, we selected IIH Global from its competitors based on their low price, responsiveness, and dedication to working with us. Talking with Aastha, their Sr. Business Development Manager, she went above and beyond on responsiveness and showing willingness and dedication to work with us above their competitors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed a robust clock-in/out feature for our custom software which met our specifications. This was done in Zoho Creator's low-code environment. After the initial delivery of the feature requirements, a dedicated developer was assigned to our company who built the update over a 3 months, with meetings held every 2-3 weeks to check progress and make adjustments.

How many people from the vendor's team worked with you, and what were their positions?

Two people from the vendor's team worked directly. That was the Sr. Business Development Manager/Project Manager, and the software developer assigned to us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The solution cut billable employee hours by ~10% for non-salaried employees. The quality of the feature is exceptional, and hasn't posed any bug issues since it's implementation about 2 months ago.

Describe their project management style, including communication tools and timeliness.

We communicated primarily with the Project Manager via slack. Communication was very prompt and timely.

What did you find most impressive or unique about this company?

What was most impressive about this company was their dedication to working with us and meeting our needs. They also met and exceeded our expectations on the overall quality of the update.

Are there any areas for improvement or something they could have done differently?

While quality was great, we expected that the overall development speed to be faster. Development took 3 months when we needed the project completed in 2-4 weeks. To their credit, they had never worked with our specific low-code platform before, and our company had always used an in-house developer, and was the first time hiring a dedicated development firm. It was a learning curve on every side. I expect that they would work quicker on future Zoho Creator projects.

BACKGROUND

Please describe your company and your position there.

We are a HR staffing agency and I am the Business Development Director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We wanted to create a new website and IIH Global assisted us with this service

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to multiple vendors but IIH Global reached out to us promptly and they were professional. Also, their previous work in similar website creations and their pricing helped us to select IIH Global.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website creation

How many people from the vendor's team worked with you, and what were their positions?

we dealt with 2 people from the vendors team, the sales manager and the web site development staff

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to market our company to our clients and have an online presence.

Describe their project management style, including communication tools and timeliness.

There was regular updates on the development and the project was completed as per the timeline shared

What did you find most impressive or unique about this company?

They were prompt and professional

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am The IT Manager at Interhealth Canada

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

To Design New Website, To Host and Manage

SOLUTION

How did you select this vendor and what were the deciding factors?

Needed website up and running in 1 week

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project delivered in time within the deadline

How many people from the vendor's team worked with you, and what were their positions?

1

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Great work thanks

Describe their project management style, including communication tools and timeliness.

They were very professional.

What did you find most impressive or unique about this company?

Great work and tge timing to complete

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

My company is a music download site for independent musicians and comedians. I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We hired II H Global to help with the continuing build and tech support for our on line music site.

SOLUTION

How did you select this vendor and what were the deciding factors?

By reviewing multiple code writing companies, I narrowed it down to three. The deciding factor was the conversation I had with Dhaval. He struck as strait forward and very helpful. He answered all of my questions clearly without delay and was very knowledgeable as to our needs and requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This is difficult as the work entails so many custom applications.

How many people from the vendor's team worked with you, and what were their positions?

So far 3. Manager, and two code writers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the work and the job seems to be coming along quite fine. There are many fixes to be done and each task is being taken care of in a very professional manner.

Describe their project management style, including communication tools and timeliness.

Their project management style is excellent.

What did you find most impressive or unique about this company?

The assign dedicated workers to the task and their communications with the client are second to none.

Are there any areas for improvement or something they could have done differently?

As of now I have not found any.

BACKGROUND

Please describe your company and your position there.

Founder of DesignClients.com and ProfitableDesigner.com

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

Moving to our own custom business software solution for small design businesses.

SOLUTION

How did you select this vendor and what were the deciding factors?

• Communication
• Past projects (Spoke to their past clients who gave great recommendation)
• Comprehension of my initial brief
• Responsiveness in communication

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Building out CRM pipeline for designers
• Custom community platform with social elements

How many people from the vendor's team worked with you, and what were their positions?

Aastha - Project Manager and Ronak - Technical Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Just 90 days in we are ecstatic with how far we have come

Describe their project management style, including communication tools and timeliness.

Very structured with many chances to hop on a zoom and get an update

What did you find most impressive or unique about this company?

We were impressed with their communication and ability to interpret our brief and connect the dots.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the owner of an Online Direct to Consumer Mens Health Brand

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

We hired IIH Global for Ongoing IT services for our Shopify Website which includes web development, support, consultancy, design, bug fixes, code etc

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through a thorough and rigerous application process which involved interviews, testimonials and small short term assignments which grew in size. IIH Global delivered outstanding results each and every time and continue to do so. Their customer service and speed of execution is exceptional.

Describe the project in detail and walk through their service package.

We use IIH global for all our IT Services so its an ongoing relationship. The relationship consists of a wide range of services from bug fixes, to design and implementation to advisory. Their skills sets are far and wide and the standard is superior to any firm we have used in the past.

How many resources from the vendor's team worked with you, and what were their positions?

We have one point of contact (Sanjay) who is the project manager based in London. He allocates the work to the best suited person in his large team. Communication and understanding is impressive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Given the relationship is ongoing the outcomes are continuous. The standard is absolutely exceptional. They over-deliver on every occasion. We are raving fans of this firm! They continue to impress us on every assignment, from small tweaks to our website to larger changes, design, understanding, attention to detail, following our brief, etc.

How effective was the workflow between your team and theirs?

Emails and phone calls are responded to with great speed. Absolutely no breakdown in communication. Workflow is smooth and hassle-free. They know what they are doing so we just let them get on with it. It's like having your own in-house IT Dept.

What did you find most impressive or unique about this company?

There is a lot to mention here. There is a lot to mention here. Here are some of their best traits: communicative and in-depth industry knowledge.

Are there any areas for improvement or something they could have done differently?

None. They are doing an outstanding job.

BACKGROUND

Please describe your company and your position there.

Founder and CEO Of UltimateplayerHQ

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

To develop our brand new website and mobile ap.

What were your goals for this project?

No1 Football Coaching Resource Page

SOLUTION

How did you select IIH Global?

Online

Describe the project in detail.

We wanted to build a coaching platform for members to sign up and access and the guys were amazing throughout! If we ever was stuck the team would respond ASAP! Great service

What was the team composition?

Great team, always supporting myself and the business as well as sharing the best solutions and also what they recommended

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Members across the world are now signing up and praising the amazing work... Not just that but on our www.ultimateplayerhq.com we have endorsements from professional football players and icons around the world praising how good website is Great Job

How effective was the workflow between your team and theirs?

Amazing my team got on really well and was bouncing ideas of each other this determined a amazing work flow as we also have some amazing ideas and progressions moving forward

What did you find most impressive about this company?

We were impressed with their ability to respond asap. We never wait days for a reply this would be dealt with asap no matter what time or day Also the ability to rectify errors quickly and fix them Just overall the guys at the company I couldn't fault them

Are there any areas for improvement?

N/A

BACKGROUND

Please describe your company and your position there.

I am self employed

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

I hired IIH to build a website for me

What were your goals for this project?

I wanted a professional looking website about the travel industry.

SOLUTION

How did you select this vendor?

I saw good reviews online about IIH

Describe the project and the services they provided in detail.

The project was to build a website. They pretty much did it all. I simply supplies the pics, copy, and data.

What was the team composition?

It was just myself. IIH was very understanding and accommodating about this. Even when I didn't have all the information for them in a timely manner.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I'm a novice. IIH made my site ready to be seen by the search engines. I'm looking forward to learning and growing.

How was project management arranged and how effective was it?

The project manager was very involved and helpful.

What did you find most impressive about this company?

I like the fact that even though I didn't have a huge budget or all the data ready up front, they still worked with me and made me feel like a priority.

BACKGROUND

Please describe your company and your position there.

Real Estate business in London focusing on sales, lettings and management. I am the co director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

To design and develop a system from the ground up. Servicing our clients and potential tenants

What were your goals for this project?

To simplify and streamline

SOLUTION

How did you select this vendor?

10 companies were considered. Sanjay at IIH was approachable and always contactable. To know he had a team behind him was very reassuring.

Describe the project and the services they provided in detail.

Prior to instructing Sanjay, our objective was simple. To design something bespoke and streamline.

What was the team composition?

Sanjay and his team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Sanjay and the team at IIH have changed our business dramatically. They've delivered this promise and continue to do so. I would highly recommend their services to anyone.

How was project management arranged and how effective was it?

Always available and very quick to resolve any issues.

What did you find most impressive about this company?

Given the size of the project, it's very important to know Sanjay and the team are on hand. And they certainly are.

Are there any areas for improvement?

None. IHH are transparent and very effective.