IIH Global

BACKGROUND

Please describe your company and your position there.

Representing manufacturers in CA so they can stay competitive. Communications specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

IIH Global have been on top of communication to make sure projects stay on path to completion. They take the time to understand the project and make sure they deliver our project expectations and deadlines.

I highly recommend them, they have also been very friendly and easy to work with. We are happy to have found them and look forward to working with them more in the future.

SOLUTION

How did you select IIH Global and what were the deciding factors?

We did research online and contacted many companies, we decided on IIH Global because of the years of experience, and how their pricing structure worked with our project scope.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a initial meeting to go over project scope and created a list of tasks to keep on track and went from there. We communicated back and forth to make sure tasks can be completed.

How many people from the vendor's team worked with you, and what were their positions?

We have on main project manager that we stayed in contact with and I believe we have 1 technical staff member work on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have measurable outcomes yet.

Describe their project management style, including communication tools and timelines.

We communicated regularly by email and sometimes Skyped if we needed to. We also used google docs for task management.

What did you find most impressive or unique about this company?

They really take the time to communicate with you on a timely basis.

Are there any areas for improvement or something they could have done differently?

Can't think of any at moment

BACKGROUND

Please describe your company and your position there.

I am the Founder of a social networking business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

Development of a responsive web application for a social networking platform

SOLUTION

How did you select IIH Global and what were the deciding factors?

Trusted recommendation, good reviews, and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ground-up development of a web-based social networking application. Optimised for mobile and desktop. Product features included: Sign up, User Profile, Home Feed, Performance Reviews, Chat, User Connections, and Network Management

How many people from the vendor's team worked with you, and what were their positions?

• 1 Designer
• 1 Technical lead
• 1 Full-stack developer
• 1 Project manager
• 1 QA
• 2 Front-end developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team build our application to spec.

Describe their project management style, including communication tools and timelines.

Management style is fairly relaxed but productive. They were happy to ramp engagement up or down as needed. Tools included Slack, Asana, email, and Adobe XD.

What did you find most impressive or unique about this company?

They are a team of talented software developers. They find a way to build whatever is needed

Are there any areas for improvement or something they could have done differently?

Slight improvement with design capabilities

BACKGROUND

Please describe your company and your position there.

Vida is a Social Care & Technology company. We have two components of our business: 

1. A homecare agency that uses Carers to support vulnerable adults to live in their own homes
2. A technology business that is developing a home monitoring service to detect health decline early, in order to stop major health events that would otherwise result in admission to hospital or care homes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We hired IIH Global to develop a MVP web application that presented data collected in the Client's home. The objective of the application is to show to investors how our commercial product will work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a competitive process. IIH Global scored best on price, reviews and similarity of previous projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope:

• Build an MVP, which is effectively an interactive web portal linked to a SQL database.
• Set up the live product in an AWS production environment, including setting up services and infrastructure within our existing AWS account.
• Setup SSL certificate / https for web domain
• Manage the entire development process.
• Deliver the development code and assets into our repositories.
• Document the code, architecture and production environment.
• Utilise our existing technology stack and approach
• We will provide draft designs, a Material UI Admin dashboard template, a demo database and a style guide.

Technology stack: Node.js React.js Next.js GraphQL Express.js

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 people directly: Project Manager Full Stack Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had good response on initial demos to investors of our product. The final delivery date was ~2 weeks later than the original proposal

Describe their project management style, including communication tools and timeliness.

It was good. They used email, Slack, Asana (although we were given options for other software)

What did you find most impressive or unique about this company?

The price was particularly compelling.

Are there any areas for improvement or something they could have done differently?

There are two key areas where they could improve in future:

1. Communication between the developers and our team could be clearer. Due to the language barrier it was sometimes difficult to understand the Developer's comms and I think he also found it difficult to understand us.
2. Ensuring that the product meets the design specification. A lot of revisions and extra work had to be done, which should've been picked up by IIH's QA / testing team.

BACKGROUND

Please describe your company and your position there.

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning. 82% of us learn more through visual learning. Children start using computers from a very early age and are increasingly using the Internet whether at home, in school, on their mobile phones & tablets.

Internet Safety is one of our Prime Objectives and knowing how to help protect children and young people is essential. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

The Smart Multimedia Library is a comprehensive educational resource that uses Visual Learning to increase knowledge. Its Management Interface delivers an easy to use solution for storing and creating media. It is secure as a separate Appliance (Server) is installed within each school and delivers media from one Central Secure Indexed Platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

We provided an outline development program for developing The Smart Multimedia Libray and following an interview with Sanjay Panchal we agreed to start working with him and his Programming Team. We are very happy with the level of service and the ease of communication which is so importnat when you are designing a unique project

What were your goals for this project?

We will empower education by delivering an easy to use Smart Multimedia Library which is Secure, Private and will help Children and Teachers benefit from Visual Learning.

SOLUTION

How did you select this vendor?

Interview then offered a stage by stage development

Describe the project and the services they provided in detail.

Discuss the ongoing development and then use a staged development program

What was the team composition?

Sanjay here in the UK and his Programming Team based in India

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

A major impact as we wanted to design a new educational resource for Primary & Secondary schools. Over 90% of schools in the UK do not have access to a Private, Secure Media Library located within the school. (Market Research carried out by Brunel University, National Educational Conferences and Parental Email Campaigns) We are the only company in the UK to provide a Secure & Private Service to Schools as we do not use The Cloud so Security is controlled by the School. Parents are also very happy that their children do not have to use the Cloud.

How was project management arranged and how effective was it?

The project was managed by Sanjay who is based near to our offices. He then presented our needs to his team.

What did you find most impressive about this company?

Their communication skills are most impressive.

Are there any areas for improvement?

Not at present and we are intending to use the Company on future development plans

BACKGROUND

Please describe your company and your position there.

Servite GmbH is a german-based company in cologne and is a staffing agency. we have developed our own In-house software in order to manage all the aspects of the Staffing agency. here I am CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

we have hired a great Team of iih Global in order to develop further our In Hause- software and release it to the mark

What were your goals for this project?

In-Haus developed web-application must be flawless live and further development of the web application is already planned.

SOLUTION

How did you select this vendor?

on the Internet by referring to the references and in-person meeting.

Describe the project and the services they provided in detail.

the most part of the project related to the Translation, AWS Server configuration, Multitenancy, web customizing for English and german language user.

What was the team composition?

the great team, with most know-how which covers a vast spectrum of implementation of features, all the issues related to the back-end and front-end.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This web application is the heart and brain of any staffing agency.

How was project management arranged and how effective was it?

project management is arranged in a very effective and efficient way.

What did you find most impressive about this company?

the great team which covers all the aspect of the project. being on-time and having a great team-working ability.

Are there any areas for improvement?

in all the aspect the IIH Global team are strong , maybe in "project documents" should be a bit developed.

BACKGROUND

Please describe your company and your position there.

Since forming in 1995, we have quickly established ourselves as one of London's leading security systems providers thanks to our ability to deliver first-class security solutions and a friendly, personalised service.

While our technical expertise and knowledge of security principles means we can offer state-of-the-art, reliable solutions, it is our dedication to customer care that sets us apart from the rest.

We provide every type of security system and products, including burglar alarms, CCTV, and access control and door entry systems. All of our systems are connected to our central monitoring station, which is manned 24 hours a day, 365 days a year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

As our client base grew, we needed a customer management interface that allowed us to hold various sensitive information. It needed to be user-friendly, easy to follow but detailed at the same time. We needed to be able to communicate to our client base and team members through the interface and update information with minimal clicks.

What were your goals for this project?

We used various different platforms, each with their own purposes, which unfortunately left room for errors. We needed to combine all the functionalities of these platforms to build one master hub to minimise errors, allow for information to be shared efficiently and having all team members inputting and exporting information from the same, live database.

SOLUTION

How did you select this vendor?

From the first meeting, we were put at ease. Our brief was understood and correctly interpreted. We needed a results-driven company to help create a master hub that would ensure all platforms we currently work on can be combined into one, and ultimately reduce workload within the company so we are able to focus primarily on our customer service.

Describe the project and the services they provided in detail.

They designed and developed a new customer management solution that allowed us to work efficiently and smarter. Once we provided a detailed flowchart of our workflow from initial meeting to delivery, the developers team began production and we began to see results almost instantly. We were able to test each section as and when they were ready and provide feedback to undergo additional changes to meet our requirements.

What was the team composition?

We were given a primary point of contact so communication back and forth was easy with effective comprehension. Recommended changes were made swiftly as our feedback was then voiced to the team and the system was developed swiftly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As each section was developed and launched, we immediately began using the master hub which showed great results. Workload began to decrease, information was recorded and translated at a click of a button, and our team felt they were able to utilise their time wisely elsewhere.

How was project management arranged and how effective was it?

The development team regularly met deadlines and any issues were resolved quickly. Nothing was too much trouble.

What did you find most impressive about this company?

Nothing was too much trouble. They made time to come see us at our offices to get a better understanding when required and also allowed us to meet them at their offices to ensure they can carry out an changes immediately.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I'm the managing director of a research company that builds SaaS products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

We hired IIH Global to help us build a web app.

What were your goals for this project?

To create a scalable web app and launch with our existing clients.

SOLUTION

How did you select this vendor?

We went through a procurement process, and Sanjay and the team were the most responsive.

Describe the project and the services they provided in detail.

The project in a Laravel web app, that handles multi subscription plans in different countries. We've had thousands of businesses use it successfully. IIH Global took our spec and design, and built the whole app, and continue to maintain it.

What was the team composition?

Project Manager, Dedicated Development Resource

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We see the team as part of our team now.

How was project management arranged and how effective was it?

Very effective, they're in our company Slack and well-integrated.

What did you find most impressive about this company?

Their ability to work quickly and efficiently set them apart.

Are there any areas for improvement?

Not really!

BACKGROUND

Introduce your business and what you do there.

I am the owner and director of Where Saints Go. We are an online retailer specializing in dining chairs and bar stools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global?

We wanted to find a low-cost web developer who could do day-to-day work.

SOLUTION

What was the scope of their involvement?

Initially, we had a Magento 1 website and redesigned the website completely by adding many extensions. They take care of the day to day improvements and little things, as well.

Additionally, we recently transitioned from Magento 1 to Magento 2. This involved building a completely new website and adding a few more extensions. All of the implementation is done by IIH Global.

What is the team composition?

I interact with a couple of people on their team, including Sanjay (Senior Project Manager, IIH Global), who is based in London.

How did you come to work with IIH Global?

We had used a few agencies in India in the past and we had a decent relationship. The developer we had been working with for a couple of years prior left the company and they no longer had a Magento specialist.

At that point, we were forced to look for a new supplier, and I believe I came across IIH Global through Freelancer.com. After I contacted them, Sanjay and I struck up a rapport straight away.

What is the status of this engagement?

We began working with them in 2017, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We continue to receive positive reactions as we improve the website more and more every day. For example, we just added the ability to share variations and explain variations of products by using an image icon for the product itself, which users have been very excited about. Every little change IIH Global has implemented helps the user journey and experience to be a bit better. 

How did IIH Global perform from a project management standpoint?

Sanjay is the point-person between the Indian team and us. We are a small company, so we aren’t providing a lot of guidance to them, but they've done a very good job of moving the project forward nonetheless.

We have a daily conversation via Skype and I send a screenshot or design of what we want. By anywhere from the end of that day to within two to three days, they've always accomplished it. We now have a retainer in place, so we have a certain amount of work that is done regardless, as well, which has been working quite well.

What did you find most impressive about them?

They have been very fast and reliable. The price they charge is fair and the working relationship we have built is quite good.

Are there any areas they could improve?

Considering that we aren’t providing paperwork or a specific scope the way other companies might, things have been good.

Do you have any advice for potential customers?

When using offshore companies, I have found it is better to use designers in the country you are working from so they can design a frontend that is desirable to customers in that country.

In building websites, there needs to be input from both sides. It needs a lot of work not only from IIH Global but also on your end, to look at and review as well as test and pass everything. I think as long as that working relationship is well-established, progress should flow well between the teams from one task to another.

BACKGROUND

Please describe your company and your position there.

We develop software for the pharmacy market. We were founded in 2015. I am the managing director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

We wanted to develop a unique system with many complexities that would help pharmacies become more efficient. Everything is paper-based and laborious. We wanted to improve visibility of branches for the head office too.

What were your goals for this project?

The goal was to develop software that was:

1. Customisable depending on each pharmacy
2. Prevent duplication of data and prevent entries from being deleted once made

SOLUTION

How did you select this vendor?

We put an add up and they approached us. After speaking to Sanjay for 10 minutes, I felt reassured straight away.

Describe the project and the services they provided in detail.

• Front end development
• Back end development
• Quality assurance testing
• Direct access to developers via Skype

What was the team composition?

Project manager (Sanjay) and a team of 5 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our solution is very successful and that is due to the team's ability to adapt to new challenges quickly. Pharmacy is constantly changing (legislation, new good practice policies, new services etc) so the developers have coded the system in a way that was can adapt quickly whenever we need to. They are also unbelievably responsive to changes and research a solution if they cannot think of one on the spot and get back to my team with a proposed plan and time frame. At the end of the day I get a breakdown of what work has been completed.

How was project management arranged and how effective was it?

The project manager is the best I have ever had the pleasure to work with. He is contactable 24/7 (literally) and goes above and beyond his call of duty.

What did you find most impressive about this company?

I can manage the developers directly via Skype through a group. I get daily updates of everything and the developers run any changes required by me before implementing this. Again, the project manager exceeds all expectations and our company wouldn't be where we are today if it was not for IIH and Sanjay. Whenever there have been issues, these have been remedied instantly.

Are there any areas for improvement?

None to date. The company's work is impeccable.

BACKGROUND

Please describe your company and your position there.

I run a digital agency from London, UK where we help businesses with the digital presence and custom development needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global?

Dedicated resources for WordPress maintenance and development.

What were your goals for this project?

Getting a communicative and professional team by my side as my business grows.

SOLUTION

How did you select this vendor?

Mostly thanks to Sanjay. Being based in the UK and proficient in the local culture, he made it easy to work with compared to other options I tried in the past.

Describe the project and the services they provided in detail.

Custom WordPress development, plug-in development for WordPress and Magento, ongoing support and care plan maintenance for various clients and hundreds of projects over the years.

What was the team composition?

We started with 1 dedicated resource and moved up to 5 people on the team. All are developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Having a dedicated team by my side has completely transformed my business, allowing me to take on bigger projects with a higher level of technical needs. This also took a lot of the annoying tasks off my plate and allowed me to focus on running and growing the business rather than doing the day to day development and maintenance work.

How was project management arranged and how effective was it?

At first, deadlines were a problem but the team worked hard to make up for the lost time. Including overtime and working on weekends in extreme cases. We're managing the team using TeamWork which is a project management system, Support desk, Chat system, So that everyone is always in control of what needs to be done.

What did you find most impressive about this company?

Their dedication to finding good solutions for me and for my clients is impressive.

Are there any areas for improvement?

Internal management of time to let me know when there's downtime or wasted time within the team so that I can allocate more tasks or initiate personal projects rather than spending money on unutilized resources.