I Knowledge Factory Pvt. Ltd.

BACKGROUND

Please describe your company and position.

 I am the IT Developer of an education company 

Describe what your company does in a single sentence.

Our organization is an engineering college in India. We provide high-quality technical education and research opportunities to the wards of serving and retired Army personnel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire I Knowledge Factory Pvt. Ltd. to accomplish?

• To secure our website with industry-standard SSL implementation, ensuring encrypted data transmission, improved user trust, and compliance with modern web security and browser requirements.

SOLUTION

How did you find I Knowledge Factory Pvt. Ltd.?

Referral

Why did you select I Knowledge Factory Pvt. Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from I Knowledge Factory Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved the comprehensive implementation and end-to-end configuration of SSL certification for the website to enable secure HTTPS access. This included performing a security audit, managing the installation and validation of the certificate, Additionally, the project encompassed ongoing service support, monitoring the SSL validity and renewal status, and ensuring strict adherence to SLAs for incident response and issue resolution to maintain uninterrupted website security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IKF's project management is highly effective, characterized by clear communication and a clean  workflow that avoided any website downtime during the security transition.

Issue resolution time (SLA)

Service Support

Security Certificate

SSL validity & renewal status

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IKF maintained clear communication throughout the SSL implementation process, providing consistent updates and technical documentation. They deliver all project milestones exactly on time, ensuring that the security transition from audit to final validation occurs within the agreed schedule. Their proactive approach and adherence to SLAs ensure that all tasks are completed efficiently without any downtime.

What was your primary form of communication with I Knowledge Factory Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their deep technical expertise and proactive service. IKF finished tasks in time and also taking followups after the process completion. Support team ensure long-term stability with smart monitoring and renewal alerts. 

Are there any areas for improvement or something I Knowledge Factory Pvt. Ltd. could have done differently?

Nothing that we can come up with. They are doing great!

BACKGROUND

Introduce your business and what you do there.

I’m an information developer and marketing coordinator for Crest Test Systems, a manufacturing company. We manufacture test and measurement equipment for industrial and traction motors and switchgear for use at OEM and field locations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with I Knowledge Factory Pvt. Ltd.?

We needed help with website design, SEO, and managing our Social Media profiles. Now that they are handling and delivering it, the challenges are very well taken care of.

SOLUTION

What was the scope of their involvement?

I Knowledge Factory Pvt. Ltd. has designed our website, including images and graphics, and edited the content to make it SEO-friendly. The team also writes and posts blogs on the website to promote keywords and ensure a high ranking on search engines. In addition, I Knowledge Factory Pvt. Ltd. performs off-page SEO activities. Moreover, the team creates graphics and content strategies for Social Media, including regular project updates, festival wishes, product information, employee testimonials, thought leadership posts, and knowledgeable posts.

What is the team composition?

We work with two teams from I Knowledge Factory Pvt. Ltd., each comprising of 3-5 team members.

How did you come to work with I Knowledge Factory Pvt. Ltd.?

I Knowledge Factory Pvt. Ltd. was referred to us. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values aligned with ours.

How much have you invested with them?

So far, we’ve spent around $3,000-$10,000.

What is the status of this engagement?

We started working with I Knowledge Factory Pvt. Ltd. in August 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I Knowledge Factory Pvt. Ltd. sends us periodic reports that reflect the performance of keywords for SEO and various metrics like the number of clicks, number of impressions, site CTR, average position, top queries, keyword ranking, and user acquisition.Similarly, the team sends reports that reflect the engagement of posts on LinkedIn and Facebook, follower growth, total impressions, content interactions, and best-performing posts.

How did I Knowledge Factory Pvt. Ltd. perform from a project management standpoint?

I Knowledge Factory Pvt. Ltd.’s (IKF) project management is good, and they deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

IKF has an engaging team with fresh and interesting ideas backed by years of experience in the field. They quickly grasp the user's requirements and deliver accordingly.

Are there any areas they could improve?

I Knowledge Factory Pvt. Ltd. could improve nothing; everything has been good.

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Head of an E-Commerce Marketplace

Describe what your company does in a single sentence.

We are an E-commerce marketplace

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire I Knowledge Factory Pvt. Ltd. to accomplish?

• To Increase Traffic through SEO
• To Redesign and Develop our Website
• To get our organic rankings on the top for relevant keywords
• To maintain the AMC of our website

SOLUTION

How did you find I Knowledge Factory Pvt. Ltd.?

• Online Search
• Referral
• Clutch Site

Why did you select I Knowledge Factory Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Value for Money

How many teammates from I Knowledge Factory Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: IKF’s Digital Services Engagement
1. Website Design
Objective: To visually communicate the brand identity while enhancing user engagement through a modern, responsive, and intuitive interface.

Key Activities:

Requirement Gathering & Brand Study: Understanding the business objectives, target audience, brand guidelines, and functional needs.
Wireframing & UI/UX Design: Creating interactive wireframes followed by custom UI designs optimized for desktop and mobile interfaces.
Responsive Design Implementation: Ensuring cross-browser compatibility and mobile responsiveness.
Visual Content Strategy: Selection of brand-aligned color schemes, typography, icons, banners, and imagery.
User Journey Optimization: Designing with user flow in mind to reduce bounce rate and increase conversions.
2. Website Development
Objective: To build a scalable, secure, and performance-optimized website aligned with modern web standards.

Key Activities:

Frontend Development: Translating the approved designs into HTML/CSS/JS ensuring lightweight code and interactive behavior.
Backend Development: Development of CMS (e.g., WordPress/Custom CMS) with necessary plugins/modules for functionality like forms, blogs, admin dashboard, etc.
Technical Integrations: Integration of third-party tools (CRM, analytics, chatbots, etc.) if required.
Testing & QA: End-to-end testing for functionality, performance, and responsiveness.
Deployment: Hosting configuration and go-live support including site security and backup protocols.
3. Search Engine Optimization (SEO)
Objective: To enhance the online visibility and search engine ranking of the website for relevant keywords.

Key Activities:

Technical SEO Audit: Identification and resolution of issues related to crawlability, indexing, site speed, mobile-friendliness, and more.
On-Page SEO:

Keyword research and mapping.
Optimizing meta titles, descriptions, headers, and image alt tags.
URL structuring and internal linking.
Content Strategy: Support in creating SEO-friendly landing pages, blogs, and category pages based on search trends.
Off-Page SEO: Backlink acquisition from high-authority domains to improve domain strength.
Performance Tracking & Reporting: Monthly analytics and ranking reports to track progress and refine strategy.
 
Summary of Key Deliverables
Category
Deliverables
Website Design
- UI/UX wireframes and mockups
- Fully responsive web layouts
- Design asset kit (icons, banners, etc.)
Website Development
- Fully functional website
- CMS setup and admin panel
- Testing reports and deployment checklist
SEO
- SEO audit report
- Keyword research document
- On-page optimization across key pages
- Monthly performance reports (traffic, ranking, etc.)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website’s overall performance improved significantly after working with IKF. We saw a 45% reduction in page load times, and our mobile responsiveness score went up to over 95 on Google PageSpeed Insights. These improvements played a big role in boosting our conversion rate by 28% and reducing our bounce rate by 22%. On the SEO side, we experienced a 60% increase in organic traffic within the first four to six months, and more than 40 of our keywords started ranking on the first page of Google search results. The backend of the site was also made much more efficient. 

Product upload time was cut in half, and our order processing became 30% faster thanks to better workflows and system integrations. IKF also provided us with detailed monthly performance dashboards, which helped us make smarter, data-driven decisions. Overall, their design, development, and SEO strategies made a real impact on both our user engagement and business growth. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Honestly, throughout the engagement, IKF showed excellent project management. They successfully coordinated their design, development, and SEO teams, shared timelines early on, and kept lines of communication open. Although some third-party dependency issues caused a small delay during the integration phase, the team swiftly evaluated the situation and developed a substitute solution that was equally effective, demonstrating their technical know-how and adaptability. All things considered, they are very responsive to our changing needs, accommodating feedback quickly and making sure our priorities were always met. They also delivered important milestones on schedule.

What was your primary form of communication with I Knowledge Factory Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

First of all I would like to tell that we are still working with them. The best part about them is that a company should have honesty, expertise and clarity about the operations they are working upon. Right from Sales, IKF's operations, accounts literally everyone has the clarity of what they are expected to do. The best part we feel is their follow-up game. I wish my team to develop this follow-up and client servicing ecosystem. From every interaction, they radiate the experience of 25+ years they claim about. Excellent!  

Are there any areas for improvement or something I Knowledge Factory Pvt. Ltd. could have done differently?

To be very honest, I am a businessman. I will definitely say if they could have priced me lesser. But with the service and experience they are offering, I feel they are not charging enough. Again customer-centric. Boss, I recommend them!