Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our core services are managed IT support, cyber security, Microsoft 365, business telephony, cloud migration, and AI & automation consultancy.
Certifications and partnerships: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.
What makes Genmar different:
Root-cause IT support, not ticket-closing. We resolve the issue, find the underlying cause, and prevent recurrence — measured by a 7-second average call answer time and a UK-based team you speak to by name. No overseas call centres.
AI and automation as a managed service. We save clients an average of 10+ hours per week through automation of invoice processing, onboarding workflows, report generation, and repetitive admin — over 1,000 hours saved monthly across our client base.
Cyber security stack built for SMEs. Layered protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability.
Plain English, no jargon. We translate technology decisions into business outcomes, with proactive strategy reviews rather than reactive firefighting.
30 years of long-term relationships. Family-run since 1996, with industry-leading staff and client retention driven by quality of service, not contract lock-in.
Industries we serve: financial services, legal firms, accountancy practices, recruitment, manufacturing, estate and letting agencies, and professional services — businesses from 5 to 1,000+ users.
Locations served: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, and remote-first clients UK-wide.
Founded: 1996. Headquarters: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ.
Genmar (UK) Ltd is noted for providing good value for cost, with clients appreciating their competitive pricing and budget alignment. They consistently deliver projects on time and are responsive to client needs, contributing to a positive overall value perception.
Clients consistently mention Genmar (UK) Ltd's effective communication, noting their courteous and responsive nature, which facilitates smooth project execution and client interactions.
No Areas for Improvement Noted
Clients have not identified any significant areas for improvement, indicating that Genmar (UK) Ltd is meeting or exceeding client expectations in their service delivery.
Successful Telephony Implementations
Genmar (UK) Ltd has been successful in implementing telephony solutions, ensuring seamless transitions with minimal downtime and meeting all client requirements, reflecting their technical proficiency.
Excellent Project Management
Clients praised Genmar (UK) Ltd for delivering projects on time, maintaining consistent communication, and providing clear progress updates. Their ability to manage projects efficiently has been a significant positive aspect of their service.
Strong Security Solutions
Genmar (UK) Ltd effectively enhanced security for multiple clients by implementing individual user accounts and achieving Cyber Essentials certifications, reflecting their expertise in cybersecurity measures and commitment to data protection.
Unified Communications Consulting & SI for Law Firm
Featured Review
Unified Communications Consulting & SI
Confidential
May - June 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was very satisfactory."
Jun 30, 2026
Office Manager, Nelson & Co Solicitiors
Anonymous
Verified
Legal
United Kingdom
1-10 Employees
Online Review
Verified
Genmar (UK) Ltd provided telephony services for a commercial property law firm. The team set up new phones office-wide, transferred phone numbers to a new system, and provided ongoing support.
Genmar (UK) Ltd successfully completed the project within the deadline, ensuring a smooth switch-over with no disruption to the client's phone service. The team met all requirements, stayed highly responsive, and provided excellent customer service. Overall, the engagement was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Nelson & Co Solicitiors
Describe what your company does in a single sentence.
Commercial property law
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Genmar (UK) Ltd to accomplish?
The goal was to deliver a seamless migration from BT to Wildix within a set deadline, ensuring all onsite setup and system configuration were completed ahead of number porting, enabling a smooth switch-over with no disruption to the client’s phone service.
SOLUTION
How did you find Genmar (UK) Ltd?
Other
Why did you select Genmar (UK) Ltd over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
How many teammates from Genmar (UK) Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project included setting up new phones office-wide and transferring our phone numbers to the new system. It also included an introduction to the new desk phones and continued support as well as an in-person set up of a business phone in the principal's home.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful Number Porting. Minimal or Zero Downtime. Onsite Deployment Completed Before Porting. System Functionality Validated at Go-Live. Project Delivered Within Deadline Constraints. Customer Satisfaction & Confidence. Reduced Post-Go-Live Support Issues.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Deadlines were consistently met up to and including providing emergency telephone numbers when the previous system shut down. Immediate response when mcontacted over email or telephone; call-backs if issues could not immediately be resolved. Always helpful and happy to answer even non-technical queries on the system change.
What was your primary form of communication with Genmar (UK) Ltd?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Friendliness, helpfulness, professionalism, and the ablity to help either immediatley or within the time frame needed.
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
There is nothing that we think could have been done differently; everything was very satisfactory.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Construction Company
IT Managed Services
IT AssessmentIT ConsolidationIT GovernanceIT Operations Management ConsultingIT Service Management Consulting
Confidential
Oct. - Nov. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They showed a real interest in getting things right for our business."
Nov 4, 2026
Finance & Commercial Manager
James Teale
Verified
Construction
Bishops Stortford, England
Online Review
Verified
A construction company hired Genmar IT to improve and standardize how their users access company devices and Microsoft 365. The team reviewed the existing M365 user accounts and configured devices.
Thanks to Genmar IT's efforts, the client obtained a more secure and manageable M365 and device environment. The team was well-mannered, delivered everything on time, and took the time to understand the client's business and respond to their needs. Genmar (UK) Ltd's personal approach stood out.
The client submitted this review online.
BACKGROUND
Introduce your business and what you do there.
Integrate Group UK is a UK-based client that engaged Genmar IT to improve and standardise how its users access company devices and Microsoft 365.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SP?
One of the main challenges was moving the client away from shared and generic device access without disrupting users or risking existing locally stored data. The existing approach also presented security and accountability concerns, as shared access makes it more difficult to control and attribute access to company systems and information. We needed to assess the existing device profiles, introduce individual Microsoft 365 identities, and ensure each user could securely access the services and data they required. The project also needed to create a more consistent environment that would make ongoing user access, onboarding and offboarding easier to manage.
SOLUTION
What was the scope of their involvement?
Integrate Group UK engaged Genmar IT to strengthen the security and management of user access across its Microsoft 365 environment and company devices.
A key objective was to move away from shared or generic device access and ensure each employee had their own individual work account. Shared accounts can make it difficult to determine who has accessed a device, application or company data, and can lead to passwords being shared between users.
We reviewed the existing Microsoft 365 user accounts, assessed current device profiles and data, and configured devices so users could securely sign in using their own individual credentials.
This provided the client with:
Improved security by removing reliance on shared credentials.
Greater accountability and traceability, with activity associated with individual user accounts.
Better access control, allowing permissions and access to be managed on a per-user basis.
Reduced risk when employees join or leave, as individual access can be granted or removed without affecting other users.
A more consistent Microsoft 365 environment, with each employee accessing services through their own company identity.
A stronger foundation for future security controls, including MFA, Conditional Access and device management where required.
The solution included:
Reviewing the Microsoft 365 user accounts already created and confirming the correct account requirements for each employee.
Configuring each required device so users could sign in using their own individual work account.
Removing reliance on shared or generic device access where applicable.
Checking existing local Windows profiles and locally stored data before making changes, helping to minimise the risk of disruption or data loss.
Testing each user's access to their device and required Microsoft 365 services following the changes.
Establishing clearer user accountability by linking device and Microsoft 365 access to individual identities.
Creating a more secure and manageable setup for future onboarding and offboarding, as access can be assigned or removed at an individual-user level.
Final deliverable:
A more secure and standardised environment where each employee has their own identity for accessing their assigned device and Microsoft 365 services, improving security, accountability and ongoing IT management.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project resulted in a more secure and manageable Microsoft 365 and device environment for Integrate Group UK. Users were moved away from shared or generic access and provided with their own individual work identities, improving accountability and giving the business greater control over user access. The new setup also simplifies future onboarding and offboarding, reduces the security risks associated with shared credentials, and provides a stronger foundation for additional Microsoft 365 security controls.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project was well managed, with everything delivered on time and the onboarding process straightforward from start to finish. The team took the time to understand our business and respond to our needs. They’ve been helpful and approachable throughout, making the whole process easy for us. We’ve been very pleased with both the initial onboarding and the ongoing support
What did you find most impressive or unique about this company?
Their personal approach really stood out. We felt listened to, and they showed a real interest in getting things right for our business. They were easy to speak to and made us feel comfortable asking questions, which helped build a good working relationship early on.
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
Nothing comes to mind at this stage. Our experience with Genmar has been very positive, and we’ve been happy with how they’ve handled both the onboarding and our ongoing support
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity Services for Pump Station Manufacturer
Cybersecurity
Cybersecurity Consulting
Confidential
Feb. - July 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're always on hand for anything we need."
Aug 20, 2026
Managing Director, Packaged Pump Systems Ltd
Jordan Vincent
Verified
Construction
Bishops Stortford, England
11-50 Employees
Online Review
Verified
Genmar (UK) Ltd provided Cyber Essentials Plus support for a pump station manufacturer. The team helped the client achieve their certification.
Genmar (UK) Ltd's work helped the client achieve their certification, upgrade their equipment, and improve their security metrics. The team consistently communicates and provides progress updates. Their positive, polite, and courteous attitude is commendable.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director of Packaged PP Systems Ltd (PPS). We design, manufacture, install, and service submersible packaged pump stations, providing flood protection and remote monitoring for basements and commercial properties across London and the Home Counties.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Genmar (UK) Ltd?
We needed help with our Cyber Essentials Plus certification.
SOLUTION
What was the scope of their involvement?
Genmar (UK) Ltd provided Cyber Essentials Plus support.
What is the team composition?
We worked with 2–5 teammates from Genmar (UK) Ltd.
How did you come to work with Genmar (UK) Ltd?
They were our current IT provider. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, provided good value for cost, and had company values that aligned with ours.
What is the status of this engagement?
We started working together in February 2026, and the engagement ended in July 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Genmar (UK) Ltd consistently communicates and provides progress updates. Thanks to their work, we achieved our certification, upgraded our equipment, and improved our security metrics. We passed Cyber Essentials Plus.
How did Genmar (UK) Ltd perform from a project management standpoint?
They deliver on time and have excellent project management.
What did you find most impressive about them?
Genmar (UK) Ltd's communication, positive, polite, and courteous attitude are impressive. They're always on hand for anything we need.
Are there any areas they could improve?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Local Government Organization
CybersecurityIT Managed Services
Less than $10,000
Jan. - Feb. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Genmar met the appropriate deadlines, gave good feedback on progress, and achieved the objective."
Aug 4, 2026
Parish Clerk, Stansted Mountfitchet Parish Council
Anonymous
Verified
Government
United Kingdom
1-10 Employees
Online Review
Verified
Genmar (UK) Ltd provided IT services for a local government organization. The team helped the client complete the UK government-backed Cyber Essentials certification to strengthen their cybersecurity posture.
Genmar (UK) Ltd successfully completed the project, achieving 100% alignment with the five core technical security controls and enforcing multi-factor authentication across all accounts. The team met all deadlines and provided good feedback on their progress. Overall, the project was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Parish Clerk at Stansted Mountfitchet Parish Council
Describe what your company does in a single sentence.
Local Government
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Genmar (UK) Ltd to accomplish?
The goal/objective was to complete Cyber Essentials certification for Stansted Mountfitchet Parish Council.
To strengthen the organization’s cybersecurity posture and demonstrate a verifiable commitment to data security by achieving the UK government-backed Cyber Essentials certification.
SOLUTION
How did you find Genmar (UK) Ltd?
Referral
Why did you select Genmar (UK) Ltd over others?
High ratings
Close to my geographic location
Good value for cost
Referred to me
How many teammates from Genmar (UK) Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Genmar led us through the UK Cyber Essentials Accreditation programme with no hassle and a successful conclusion.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Achieve official Cyber Essentials certification on the first formal submission.
Reach 100% alignment with the five core technical security controls.
Enforce multi-factor authentication (MFA) across 100% of administrative and user accounts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Genmar met the appropriate deadlines, gave good feedback on progress, and achieved the objective.
What was your primary form of communication with Genmar (UK) Ltd?
Email or Messaging App
What did you find most impressive or unique about this company?
As Genmar are contracted as our IT support providers, thair ability to achieve this outcome for us was not a surprise. The initiative came at their recommendation
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
Not that I am aware of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-4 of
4 Reviews
Our Story
Genmar IT was founded in 1996 as a family business with a simple belief: IT should make work easier, not harder. Three decades on, we're a Bishop's Stortford-based managed service provider supporting UK businesses with managed IT, cyber security, Microsoft 365, telephony and AI automation. We're proud to be ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner and Wildix Gold Partner — but we're prouder of our 7-second answer time and the clients who've stayed with us for decad
Meet the Team
James MooreManaging Director
What Sets Us Apart
Root-cause IT support, not ticket-closing
We don't just patch problems — we find the underlying cause and prevent recurrence. Our Bishop's Stortford team answers calls in 7 seconds on average, with no overseas call centres. UK-based engineers you'll know by name, plain-English explanations, and proactive strategy reviews instead of reactive
AI and automation built into managed IT
We save clients an average of 10+ hours per week through automation of invoice processing, onboarding, reporting, and repetitive admin — over 1,000 hours saved monthly across our client base. AI-driven monitoring also predicts and resolves IT issues before they disrupt your team.
30 years of UK IT support, family-run since 1996
Founded in 1996, Genmar is a family-run MSP that has supported UK businesses for three decades. We're ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner, and a Wildix Gold Partner. Our long average client and staff tenure reflects relationships built on quality, not lock-in.
Premier Verified means Clutch independently confirmed Genmar (UK) Ltd is a legally registered business, financially sound (Creditsafe: Very Low Risk), and backed by 4 verified client reviews averaging 5.0 stars.
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