Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our core services are managed IT support, cyber security, Microsoft 365, business telephony, cloud migration, and AI & automation consultancy.
Certifications and partnerships: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.
What makes Genmar different:
Root-cause IT support, not ticket-closing. We resolve the issue, find the underlying cause, and prevent recurrence — measured by a 7-second average call answer time and a UK-based team you speak to by name. No overseas call centres.
AI and automation as a managed service. We save clients an average of 10+ hours per week through automation of invoice processing, onboarding workflows, report generation, and repetitive admin — over 1,000 hours saved monthly across our client base.
Cyber security stack built for SMEs. Layered protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability.
Plain English, no jargon. We translate technology decisions into business outcomes, with proactive strategy reviews rather than reactive firefighting.
30 years of long-term relationships. Family-run since 1996, with industry-leading staff and client retention driven by quality of service, not contract lock-in.
Industries we serve: financial services, legal firms, accountancy practices, recruitment, manufacturing, estate and letting agencies, and professional services — businesses from 5 to 1,000+ users.
Locations served: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, and remote-first clients UK-wide.
Founded: 1996. Headquarters: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ.
Genmar (UK) Ltd offers good value for cost, with clients praising their pricing and project management. They effectively supported Cyber Essentials certification for multiple clients, demonstrating strong communication and timely delivery. Specific project costs were not disclosed, but they are noted for fitting within client budgets.
Genmar (UK) Ltd successfully helped clients achieve Cyber Essentials certification, demonstrating strong cybersecurity expertise and alignment with government standards. They provided seamless support, resulting in 100% compliance with security controls and enhanced data security.
Strong Communication and Customer Service
Genmar (UK) Ltd is commended for their positive, polite, and courteous communication. Clients appreciated their responsiveness and willingness to address queries, contributing to high customer satisfaction and confidence in their services.
Effective Project Management
Clients praised Genmar (UK) Ltd for their excellent project management skills. They consistently met deadlines, provided regular progress updates, and ensured smooth project execution with minimal disruption, showcasing their reliability and efficiency.
No Noted Areas for Improvement
Across multiple reviews, clients did not identify any areas for improvement for Genmar (UK) Ltd. The company consistently delivered satisfactory results, indicating a high level of client satisfaction with their services.
Seamless Telephony System Migration
The company efficiently handled a telephony system migration, ensuring minimal downtime and validating system functionality at go-live. Their ability to provide emergency solutions and ongoing support was highly valued by clients.
Unified Communications Consulting & SI for Law Firm
Featured Review
Unified Communications Consulting & SI
Confidential
May - June 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was very satisfactory."
Jun 30, 2026
Office Manager, Nelson & Co Solicitiors
Anonymous
Verified
Legal
United Kingdom
1-10 Employees
Online Review
Verified
Genmar (UK) Ltd provided telephony services for a commercial property law firm. The team set up new phones office-wide, transferred phone numbers to a new system, and provided ongoing support.
Genmar (UK) Ltd successfully completed the project within the deadline, ensuring a smooth switch-over with no disruption to the client's phone service. The team met all requirements, stayed highly responsive, and provided excellent customer service. Overall, the engagement was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Nelson & Co Solicitiors
Describe what your company does in a single sentence.
Commercial property law
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Genmar (UK) Ltd to accomplish?
The goal was to deliver a seamless migration from BT to Wildix within a set deadline, ensuring all onsite setup and system configuration were completed ahead of number porting, enabling a smooth switch-over with no disruption to the client’s phone service.
SOLUTION
How did you find Genmar (UK) Ltd?
Other
Why did you select Genmar (UK) Ltd over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
How many teammates from Genmar (UK) Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project included setting up new phones office-wide and transferring our phone numbers to the new system. It also included an introduction to the new desk phones and continued support as well as an in-person set up of a business phone in the principal's home.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful Number Porting. Minimal or Zero Downtime. Onsite Deployment Completed Before Porting. System Functionality Validated at Go-Live. Project Delivered Within Deadline Constraints. Customer Satisfaction & Confidence. Reduced Post-Go-Live Support Issues.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Deadlines were consistently met up to and including providing emergency telephone numbers when the previous system shut down. Immediate response when mcontacted over email or telephone; call-backs if issues could not immediately be resolved. Always helpful and happy to answer even non-technical queries on the system change.
What was your primary form of communication with Genmar (UK) Ltd?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Friendliness, helpfulness, professionalism, and the ablity to help either immediatley or within the time frame needed.
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
There is nothing that we think could have been done differently; everything was very satisfactory.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity Services for Pump Station Manufacturer
Cybersecurity
Cybersecurity Consulting
Confidential
Feb. - July 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're always on hand for anything we need."
Aug 20, 2026
Managing Director, Packaged Pump Systems Ltd
Jordan Vincent
Verified
Construction
Bishops Stortford, England
11-50 Employees
Online Review
Verified
Genmar (UK) Ltd provided Cyber Essentials Plus support for a pump station manufacturer. The team helped the client achieve their certification.
Genmar (UK) Ltd's work helped the client achieve their certification, upgrade their equipment, and improve their security metrics. The team consistently communicates and provides progress updates. Their positive, polite, and courteous attitude is commendable.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director of Packaged PP Systems Ltd (PPS). We design, manufacture, install, and service submersible packaged pump stations, providing flood protection and remote monitoring for basements and commercial properties across London and the Home Counties.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Genmar (UK) Ltd?
We needed help with our Cyber Essentials Plus certification.
SOLUTION
What was the scope of their involvement?
Genmar (UK) Ltd provided Cyber Essentials Plus support.
What is the team composition?
We worked with 2–5 teammates from Genmar (UK) Ltd.
How did you come to work with Genmar (UK) Ltd?
They were our current IT provider. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, provided good value for cost, and had company values that aligned with ours.
What is the status of this engagement?
We started working together in February 2026, and the engagement ended in July 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Genmar (UK) Ltd consistently communicates and provides progress updates. Thanks to their work, we achieved our certification, upgraded our equipment, and improved our security metrics. We passed Cyber Essentials Plus.
How did Genmar (UK) Ltd perform from a project management standpoint?
They deliver on time and have excellent project management.
What did you find most impressive about them?
Genmar (UK) Ltd's communication, positive, polite, and courteous attitude are impressive. They're always on hand for anything we need.
Are there any areas they could improve?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Local Government Organization
CybersecurityIT Managed Services
Less than $10,000
Jan. - Feb. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Genmar met the appropriate deadlines, gave good feedback on progress, and achieved the objective."
Aug 4, 2026
Parish Clerk, Stansted Mountfitchet Parish Council
Anonymous
Verified
Government
United Kingdom
1-10 Employees
Online Review
Verified
Genmar (UK) Ltd provided IT services for a local government organization. The team helped the client complete the UK government-backed Cyber Essentials certification to strengthen their cybersecurity posture.
Genmar (UK) Ltd successfully completed the project, achieving 100% alignment with the five core technical security controls and enforcing multi-factor authentication across all accounts. The team met all deadlines and provided good feedback on their progress. Overall, the project was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Parish Clerk at Stansted Mountfitchet Parish Council
Describe what your company does in a single sentence.
Local Government
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Genmar (UK) Ltd to accomplish?
The goal/objective was to complete Cyber Essentials certification for Stansted Mountfitchet Parish Council.
To strengthen the organization’s cybersecurity posture and demonstrate a verifiable commitment to data security by achieving the UK government-backed Cyber Essentials certification.
SOLUTION
How did you find Genmar (UK) Ltd?
Referral
Why did you select Genmar (UK) Ltd over others?
High ratings
Close to my geographic location
Good value for cost
Referred to me
How many teammates from Genmar (UK) Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Genmar led us through the UK Cyber Essentials Accreditation programme with no hassle and a successful conclusion.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Achieve official Cyber Essentials certification on the first formal submission.
Reach 100% alignment with the five core technical security controls.
Enforce multi-factor authentication (MFA) across 100% of administrative and user accounts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Genmar met the appropriate deadlines, gave good feedback on progress, and achieved the objective.
What was your primary form of communication with Genmar (UK) Ltd?
Email or Messaging App
What did you find most impressive or unique about this company?
As Genmar are contracted as our IT support providers, thair ability to achieve this outcome for us was not a surprise. The initiative came at their recommendation
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
Not that I am aware of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
Genmar IT was founded in 1996 as a family business with a simple belief: IT should make work easier, not harder. Three decades on, we're a Bishop's Stortford-based managed service provider supporting UK businesses with managed IT, cyber security, Microsoft 365, telephony and AI automation. We're proud to be ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner and Wildix Gold Partner — but we're prouder of our 7-second answer time and the clients who've stayed with us for decad
Meet the Team
James MooreManaging Director
What Sets Us Apart
Root-cause IT support, not ticket-closing
We don't just patch problems — we find the underlying cause and prevent recurrence. Our Bishop's Stortford team answers calls in 7 seconds on average, with no overseas call centres. UK-based engineers you'll know by name, plain-English explanations, and proactive strategy reviews instead of reactive
AI and automation built into managed IT
We save clients an average of 10+ hours per week through automation of invoice processing, onboarding, reporting, and repetitive admin — over 1,000 hours saved monthly across our client base. AI-driven monitoring also predicts and resolves IT issues before they disrupt your team.
30 years of UK IT support, family-run since 1996
Founded in 1996, Genmar is a family-run MSP that has supported UK businesses for three decades. We're ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner, and a Wildix Gold Partner. Our long average client and staff tenure reflects relationships built on quality, not lock-in.
Premier Verified means Clutch independently confirmed Genmar (UK) Ltd is a legally registered business, financially sound (Creditsafe: Very Low Risk), and backed by 3 verified client reviews averaging 5.0 stars.
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