Empat

BACKGROUND

Introduce your business and what you do there.

I was the product manager of a children's experience marketplace, but I'm no longer with that company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We were looking for a company to develop our digital marketplace product. 

SOLUTION

What was the scope of their involvement?

Empat took our initial idea and created a web-based platform to kick off the marketplace. They guided us through the design process by providing design and user flow ideas. Empat used their expertise to optimize our UX/UI — they made the platform better and more convenient for our users. 

What is the team composition?

We worked with nine teammates, including two frontend developers, a DevOps teammate, one senior UI/UX designer, 1–2 QA engineers, and project managers. 

How did you come to work with Empat?

We knew that Empat had taken other company's ideas and transformed them into an MVP to test a hypothesis. However, we'd already tested our and decided to hire Empat to only build the platform. 

How much have you invested with them?

My former company invested $140,000 with Empat. 

What is the status of this engagement?

I worked with Empat on this project from October 2020–September 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After the project launch, 80%–90% of the customer feedback on the platform was positive. Overall, user engagement and sales metrics increased as well. I can't provide any additional data because I'm no longer working with the company that Empat built the platform for. 

How did Empat perform from a project management standpoint?

Empat had great project management and assigned a specific project manager to oversee the project — they were contactable 24/7. They had no problem with me asking to have a quick phone meeting to discuss the project. Most of our messages were via Telegram, but I was also a part of Empat's Slack channel. I also had access to their Jira to track their development progress. I was 100% satisfied with Empat's management skills. 

What did you find most impressive about them?

Empat's team is high-quality — the UX/UI designer provided a lot of great ideas and had excellent attention to detail. The developers even came up with ideas on how to optimize our data usage. I can confidently say that Empat's teammates are some of the best on the market. 

Are there any areas they could improve?

I can't think of anything for Empat to improve. 

Do you have any advice for potential customers?

I'd advise customers to go into the partnership with Empat a detailed project brief — the prep work should be completed before beginning the engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m an architect and I have my own studio in Ukraine. As a side project, I’m developing an app for nonverbal communication, which allows users to share their mood and biometrical information.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

They’re part of a team I’ve put together to design and develop my app.

SOLUTION

What was the scope of their involvement?

Empat is developing the front- and backend of my app, and designing its UI/UX. We developed it in parallel for iOS and Android.

I have an internal designer in charge of the color scheme, fonts, screen wireframes, and other elements, but Empat has created most of the app.

First, they created a backlog based on my ideas, and they consulted me on what I should and shouldn’t do. Then, their UI/UX designer made a mockup of the app. Next, I approved it, and they proceeded to the development.

Empat has also conducted interviews with around 25 users, and we’ve gotten feedback from 50 in total. We’ve tested the app in Ukraine and the US, and we have 3,500 users at the moment. We’re hoping to scale it to 20,000 by the end of 2021.

What is the team composition?

I’m in contact with Nazar (Founder) and one other person. Nazar has helped me find financial and legal specialists, and he helps with the team communication. The main part of the project is handled by their tech lead.

How did you come to work with Empat?

I had no app development experience, so I was looking for a team that could handle it from beginning to end. They were recommended to me by a friend who develops applications. I looked at three teams and Empat was the best of them. They weren’t the cheapest option, but they consulted me on how to build the app, whereas the other providers wanted to be told exactly what to do.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

I started working with Empat in December 2019, and it’s ongoing. We’re developing the second version of the app now, which will have additional features, customizations, and possible monetization. It should be ready in two weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is quite basic at the moment, concentrating on user moods. We have a lot of features in the backlog, and we’re working on them month by month.

The metrics we got on the first launch were really good, and Empat’s work was important for this. I’m always coming up with ideas, which Empat logs and consults me on. They advised me to first look at how users were interacting with the app, and decide what to do from there. They listen to me, but they also give me their vision. We’ve created a better app in this way.

How did Empat perform from a project management standpoint?

We’re working in two-week sprints, and they present the work to me after each one. They give me time and budget estimates for each sprint, and I have access to an online tool where I can see the overall progress, down to how much time is being spent on each task. The only budget increases were due to my own changes.

We use Telegram and Google Meet for communication. We have calls every week, and we’ve been in touch daily for the upcoming launch. They answer me even at night, although I try to avoid contacting them after hours.

What did you find most impressive about them?

They’ve given me some great ideas during brainstorming sessions. We’ve created a new type of nonverbal communication with Empat’s help.

Are there any areas they could improve?

This was my first app development experience and I didn’t know exactly what I wanted to have in the end. Empat helped me develop my idea, and I’m happy with the results. I’m planning to spend less time on development and more on analytics and community feedback.  

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Urbankids — several kindergarten schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

We just explained what we wanted and showed some examples. They handled the design and development of the website from there. We didn’t need a large website with a lot of functions. They added some things to our website that we didn’t think of and made it very nice and functional.

What is the team composition?

There were more than five people, including a main point of contact. He’s a very polite and honest person. There’s also a developer, a manager, a web designer, and several other people who helped to make it very nice and beautiful.

How did you come to work with Empat?

They helped us develop several websites with another company. We started working with them a long time ago, but that was on another project. When we started this project, we asked them to help because we liked their earlier work.

How much have you invested with them?

We spent $7,500 with them. It was several projects.

What is the status of this engagement?

We worked together from January 2016 until December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We love them and are satisfied with their work. They were always on time and made the website in our style and taste. They provided very good support during the whole process. They’re innovative and creative. They always find solutions to our questions. We’re satisfied and recommend them to other businesses. The website is very functional. It’s everything we need.

How did Empat perform from a project management standpoint?

We agreed on everything and there were no surprises. They had a high level of professionalism. They’re polite and honest, and we communicate via email, Messenger, and phone calls. They always kept in touch. They always gave answers very quickly.

What did you find most impressive about them?

They’re very innovative, honest, and quick to make corrections without argument.

Are there any areas they could improve?

There’s nothing, in particular, I’d say they need to improve.

Do you have any advice for potential customers?

We recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder and managing partner of Marshmallow Marketing. We’re an outsourcing agency that serves startups and medium-sized businesses. Our main service is digital marketing but we also offer strategy and implementation, as well as creative production.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Schrödinger’s Cat Laboratory?

We hired them to develop our website and help with branding when we were launching our business.

SOLUTION

What was the scope of their involvement?

We briefed them on our needs and expectations and then they started working on the website. They built a prototype and also started designing a logo for us. After that, we had several meetings and phone calls to provide our feedback, which they implemented in the final versions. Once we approved the logo design, they started assembling a brand book for us, as well as additional presentation and marketing materials.

With regard to the website, they still provide maintenance and update it whenever we contact them.

What is the team composition?

We worked with their managing partner, a designer, and our account manager.

How did you come to work with Schrödinger’s Cat Laboratory?

We evaluated several agencies and they offered the best pricing. Their portfolio was also appealing and we liked the branding work they did for other clients. We got in touch by filing a brief on their website detailing the services we needed.

How much have you invested with them?

We spent around $7,000.

What is the status of this engagement?

We started working with them in September 2017 and wrapped up in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They developed a very creative logo for us that’s eye-catching to our clients. Our website is really impressive and the professional design has helped us impress our clients since we launched the business.

How did Schrödinger’s Cat Laboratory perform from a project management standpoint?

We didn’t have any issues with them. Any delays happened on our side because we couldn’t decide what we wanted fast enough. They were very responsive and handled our feedback well. Whenever we gave them feedback via Skype or email, they were able to correctly interpret what we wanted and implement our changes.

What did you find most impressive about them?

They’re really attentive to their client’s needs. I felt like they listened well and gave us multiple design options to choose from, rather than presenting one thing and forcing us to adapt to it. With the website, we didn’t know exactly what we wanted it to look like or how best to structure it, but they used their expertise to advise us on how to optimize the site for our users.

BACKGROUND

Introduce your business and what you do there.

Violet is a digital marketing agency, providing e-commerce services. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Schrodinger’s Cat Laboratory?

I needed help with web development and brand identity.

SOLUTION

What was the scope of their involvement?

They helped me with web development. They wrote content for my website and also did some social media promotion.

What is the team composition?

I’ve known Hlib (Co-Founder, Schrodinger’s Cat Laboratory) for a while. He’s a very nice guy and helped me a lot. I also work with all of his team.

How did you come to work with Schrodinger’s Cat Laboratory?

I was looking online for a company in Ukraine. Their website is different and not like other agencies’. They’re unique.

How much have you invested with them?

$12,500.

What is the status of this engagement?

We worked together from October 2016 until March 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX design on our website is amazing—they produced high-quality content. They took my project very personally and didn’t just make a typical website for me. We have one of the best websites in Saudi Arabia. One of our clients said that the website was exceptional.

How did Schrodinger’s Cat Laboratory perform from a project management standpoint?

They were very respectful and responsible, sending reports detailing every step. They met deadlines. I didn’t feel stress at all. If I need to change something, they did it directly and didn’t complain.

What did you find most impressive about them?

If someone needs something creative, they have to go to them.

Are there any areas they could improve?

They did a great job. The quality of their work is great and they always go the extra mile.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a hobbies and activities marketplace where users can search for and book classes. It’s a place for providers who offer courses, classes, and products related to activities and hobbies. They can post their services on the website and get booked by clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Schrodinger’s Cat Laboratory?

I needed someone to design and develop my website. I had an idea and funding, but I didn’t have the skills to create the website.

SOLUTION

What was the scope of their involvement?

They did the backend development and frontend design of my website using Ruby on Rails and JavaScript. We’re tweaking the website now, after which it will be complete.

We use an advanced booking system. For example, the owner of a music school can create a schedule for their classes. They can add team members or branches and create schedules for each one. The booking system was the main challenge, but it works perfectly.

What is the team composition?

I worked with the whole team.

How did you come to work with Schrodinger’s Cat Laboratory?

My friend recommended them after having a good experience. I looked at their portfolio and talked to one of their managing partners, who said they could build the platform I needed. I chose them because they provide a lot of services and care about quality.

How much have you invested with them?

We spent $25,000-$28,000.

What is the status of this engagement?

We started working together in July 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re client-oriented and receptive to our needs. If we need to implement a solution that hasn’t been discussed, they’re flexible. Although we haven’t launched yet, the investor who gave me the money for development is very satisfied. He didn’t think it would be a great product at first, but we received better results than we expected. My friends think the website is amazing.

How did Schrodinger’s Cat Laboratory perform from a project management standpoint?

The project management is great. All tasks have been completed in time, and I haven’t faced any inconveniences. Their managing partner assigns tasks to the other team members. They were always willing to make changes or add features. We had Skype calls with all the team members to discuss everything.

What did you find most impressive about them?

To get high-quality service in Ukraine, you have to find good people who care. They are focused on quality and want to satisfy their clients.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Tax From US LLC, a tax preparation company. Tax From US offers nonresident tax preparation services for people who have worked or studied in the USA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Schrödinger’s Cat Laboratory?

This was our third web app. Our previous experience wasn’t good enough. We were trying to automate our system to eliminate resources that had to take time reviewing all the tax applications. We also wanted to completely rebrand our company.

SOLUTION

What was the scope of their involvement?

They developed our web app and iOS and Android apps so that we can process everything automatically. They also did search engine optimization (SEO).

What is the team composition?

I worked with their managing partner and co-founder. A designer and three developers also worked on the project.

How did you come to work with Schrödinger’s Cat Laboratory?

We met with seven different companies from the U.S. and Ukraine. They made a very good first impression, and their prices were good. When we started a mind map for the project, they understood quickly and I didn’t have to spend much time explaining things to them. For branding, Schrödinger’s Cat Laboratory’s designs were much better than everybody else’s.

How much have you invested with them?

We spent $18,000–$19,000.

What is the status of this engagement?

We worked together from October 2016–September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our page gets good rankings on Google. We process our applications 5–6 times faster now and they are paperless, so we no longer have to pay for paper or printing.

How did Schrödinger’s Cat Laboratory perform from a project management standpoint?

The project manager was fabulous. He was always giving us ideas on what to do and how to spend less money on the project. They are extremely knowledgeable. We used Asana and Mind Maps.

What did you find most impressive about them?

I’m impressed with their designers and the speed of their work.

Are there any areas they could improve?

Developing the iOS application was slower than the web and Android app, but we’ve never been late.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of GoEko, a B2B platform that helps construction, real estate, and building management companies in Europe quickly reduce their environmental impact by connecting them with tailored cleantech solutions and green financing partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed help improving our B2B platform.

SOLUTION

What was the scope of their involvement?

Empat has developed a questionnaire for our clients, a contact button, and a document attachment feature.

What is the team composition?

We’ve worked with one teammate from Empat.

How did you come to work with Empat?

Someone referred Empat to me.

What is the status of this engagement?

We started working with Empat in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Empat’s work has resulted in fewer bugs on our platform and an easier-to-use interface, which we’ve determined based on our team’s feedback.

How did Empat perform from a project management standpoint?

Empat delivers on time and is professional. We communicate via virtual meetings.

What did you find most impressive about them?

Empat is very attentive and flexible.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I'm an executive at House Caddy

Describe what your company does in a single sentence.

House Caddy is a household management app that helps users organize receipts, warranties, manuals, and home repair history in one convenient place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• 1. Develop an MVP Flutter mobile application with a clean, intuitive UX and fast onboarding, enabling users to manage household documents and history effortlessly. 2. Build a Python backend that securely stores receipts, warranties, manuals, repair logs, and powers reminder/notification flows for expiring warranties and scheduled maintenance. 3. Implement AI-driven features to automate and enhance the user experience — including smart receipt/document scanning, auto-extraction of key data (dates, vendor, warranty terms) — making household tracking and future property transfers seamless and reliable.

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat delivered the full product package: discovery, UX/UI design, Flutter mobile development, Python backend engineering, comprehensive testing services, and MVP deployment.

Key deliverables included:
• A complete UX/UI design system tailored for homeowners, focused on simplicity, clarity, and frictionless onboarding.
• A Flutter-based mobile application where users first create structured “Home appliances & systems/devices” entities (e.g., microwave, HVAC, plumbing system) and only then attach related receipts, warranties, manuals, and repair history to each item. This made household tracking logical and scalable from day one.
• A Python backend providing secure storage, structured appliance/device timelines, warranty-expiration and maintenance reminder logic, notifications, and multi-device synchronization.
• A property transfer feature allowing users to generate a full digital package of appliances and repair history, simplifying handover to future owners.
• Multiple AI-powered capabilities integrated into the MVP to remove manual data entry and make the app feel “smart by default,” including:
– auto-filling appliance/device core details from photos, documents, or links instead of forcing users to type everything;
– AI-assisted utility provider info setup to speed up household configuration;
– contact list importing with smart suggestions to streamline adding contractors and service providers.
• A full QA and testing cycle, including real-user validation and performance checks to ensure stability and readiness for scaling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MVP was delivered on time and fully ready for market testing. Early user testing showed a high satisfaction rate with the app structure, design clarity, and overall usability. In particular, the user journey became noticeably simpler thanks to AI-powered features that reduced manual data entry — users could create appliances and systems by uploading photos, documents, or links, with key details auto-filled automatically. This made onboarding faster and significantly lowered friction during everyday use.

The reminder system and repair-logging workflow improved users’ ability to organize household information consistently. Another valuable outcome was the ability to share home access with other users (for example, family members or co-owners), making household information collaborative and easy to maintain across multiple people.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat’s project management was excellent. All sprints were delivered as scheduled, communication was transparent, and the team quickly adapted to shifting priorities as the MVP vision evolved. Their proactive suggestions helped shape smarter UX patterns and more efficient backend flows.

What was your primary form of communication with Empat?

Email or Messaging App

What did you find most impressive or unique about this company?

Their combination of mobile expertise, UX design, backend engineering, and AI implementation stood out. Empat approached the project with genuine product thinking — not just implementing features, but refining ideas and embedding AI where it truly simplifies the user journey. They helped us turn complex household management tasks into a practical, intuitive app that feels smart by default and solves real everyday problems.

Are there any areas for improvement or something Empat could have done differently?

There were no areas for improvement. Empat exceeded expectations in design quality, communication, and technical execution.

BACKGROUND

Please describe your company and position.

I am the Growth Manager of DreamX

Describe what your company does in a single sentence.

DreamX is a full-cycle UI/UX design and development company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• 1. Act as our exclusive technical partner for the development of a large-scale web platform we were designing for a client.
• 2. Translate complex UX and UI into production-ready code across web and backend.
• 3. Own the full technical delivery, including infrastructure, security, and scalability.

SOLUTION

How did you find Empat?

Online Search

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborated with Empat on an ambitious fintech project — a digital wealth-building platform designed to help Gen Z users invest smarter, set financial goals, and automate savings through behavior-based triggers. Our team handled all branding, product strategy, and design, while Empat owned the entire technical stack. Their team covered frontend (React + TypeScript), backend (Node.js + PostgreSQL), and cloud infrastructure (AWS). 
They built secure user authentication, a savings automation engine, data visualizations for portfolio performance, and integrations with third-party banking APIs (via Plaid and TrueLayer). Additionally, they worked closely with our design team to ensure perfect design-to-dev implementation — down to the pixel. 
Deliverables included a responsive web app, a backend with a scalable event-driven architecture, a notification system, admin tools, and full DevOps setup for CI/CD and monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to our collaboration, the product launched on schedule and received incredible feedback during the closed beta. Over 1,200 users onboarded within the first 3 weeks. The platform had zero downtime post-launch, and the performance exceeded expectations — with most actions happening in under 150ms. Our client also secured additional investment following the demo of the MVP.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat’s project management was top-notch. They worked in sprints, delivered updates weekly, and were extremely proactive about risks, edge cases, and backend logic we didn’t initially consider. They used our shared Notion + Slack setup and synced daily with our design team to ensure alignment.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to plug into our creative workflow without friction was a game-changer. They didn’t just “code the designs” — they thought like product partners, challenged assumptions when needed, and offered thoughtful technical solutions without ever compromising on our vision.

Are there any areas for improvement or something Empat could have done differently?

Honestly, no. They delivered exactly what we needed and raised the bar for what we now expect from development partners.