Empat

BACKGROUND

Please describe your company and position.

I am the Managing director of MVV Trade

Describe what your company does in a single sentence.

We run a marketplace where businesses can easily buy and sell packaging materials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Conduct a Discovery Stage to understand our business needs.
• Design a user-friendly marketplace for packaging materials.
• Develop an MVP for a quick launch and user feedback.

SOLUTION

How did you find Empat?

Clutch Site

Why did you select Empat over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Empat included the Discovery Stage for understanding business needs, target audience, and feature requirements. They designed wireframes, mockups, and prototypes for a user- friendly interface, followed by developing the MVP with essential features for both front-end and back-end. Thorough testing and refinement based on user feedback were conducted, leading to the launch and deployment of the marketplace platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

10 out of 10 interviewed users reported satisfaction with the platform's usability and functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered items on time, adhering to agreed-upon timelines and milestones. Their responsiveness to our needs was commendable, with prompt communication and proactive problem-solving.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

Their holistic approach to project management and development. They didn't just focus on delivering a product; instead, they take the time to truly understand our business needs, industry challenges, and long-term goals.

Are there any areas for improvement or something Empat could have done differently?

While Empat's performance was exceptional, there's always room for growth.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Healthmatters.io

Describe what your company does in a single sentence.

We help people understand, track, and act on their laboratory results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• improve website
• fix bugs
• implement new features

SOLUTION

How did you find Empat?

Online Search

Why did you select Empat over others?

• Great culture fit
• Company values aligned
• friendly sales team

How many teammates from Empat were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat was engaged in the front-end development for our project, handling a variety of tasks. These ranged from developing a new website to fixing bugs and implementing new features in the existing project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We hired Empat to work on front-end development. Empat worked on many aspects of our project, directly addressing website functionality, optimization, and user experience challenges. 

1. Successful launch of the new website.
2. Bug-free implementation of the new design and new features.
3. Smooth onboarding process for new team members.
4. Seamless communication between existing and new team members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We didn't did not work with Empat’s project manager as we only needed a front-end developer.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Previously, we worked with other outsourcing companies offering similar services, but Empat is on another level. I have complete trust in this team, from executing the code and implementing project changes to billing and maintaining honesty. Everyone on the team is brilliant, attentive, and highly professional.

Are there any areas for improvement or something Empat could have done differently?

We had a great experience every step of the way.

BACKGROUND

Please describe your company and position.

I am the CEO of Frumster, LLC

Describe what your company does in a single sentence.

Online dating for marriage service 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Create new version off app using Flutter technology and coding
• Redesign app, as well as faster, much better all-round UI experience
• New and optimized onboarding experience

SOLUTION

How did you find Empat?

• Online Search
• Referral

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Recommendations

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This was a major project.

We are an online dating service, where service can be accessed via website and app. Our systems are delibertely more complex, as we focus on quality of membership and not mere quanitity. As such the coding is extremely complicated to not least enable as genuine membership as possible. From screening to automated reviews, complex rules between types of members etc.

Our previous IT team had just finished the very comprehensive and complex task to replace legacy of website with the language of new app. The new IT team was responsible for building a completely new app in flutter, while importantly facilitating a seamless interface with all serverside setup and technology as well as the website and website users. 

Key deliverables included:

• Complete rebuild of existing app with Flutter
• New onboarding process and experience
• Seamless integration with serverside, back-end and admin, as well as website service 
• Updated design 
• Optimized UI experience in general 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Comprehensive timeline and key junctions of delivery to be met

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Two different project managers. Former good, but second much better in constant communications, responsiveness and updates. Worked closely with team, timely delivering on our end (as the client) needs, updates, clarifications etc. Yes, production was delivered on time. 

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their dedication, diverse expertise, passion, lateral thinking, and ability to deliver on time.

Are there any areas for improvement or something Empat could have done differently?

Always room for improvment :) Enabling earlier on integration/access for client to Empat project management interface.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of St. Charbel.

Describe what your company does in a single sentence.

St. Charbel is a hotel and health resort complex.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

Develop a website that perfectly describes our values and sells our services.

SOLUTION

How did you find Empat?

• Online Search
• Referral

Why did you select Empat over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat created a modern website for a hotel health complex using PHP and JavaScript and designed in Figma. They developed an easy-to-use interface, dynamic features, a secure booking system, showcasing health facilities, social media integration, and rigorous testing. The goal is a seamless, visually appealing website that enhances the complex's online presence and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success is quantified through tangible and measurable outcomes that reflect notable progress. Key performance indicators (KPIs) such as increased website traffic, higher user engagement, improved conversion rates in the booking system, enhanced online visibility through improved SEO rankings, and positive feedback from users will serve as clear indicators of the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was commendable, consistently delivering items on time. The team responded promptly to our needs, showing adaptability and effective communication throughout the process. Their commitment to timelines and flexibility greatly contributed to the project's success.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their impressive blend of creativity and technical expertise. The seamless integration of a visually appealing design, developed in Figma, with robust PHP and JavaScript functionality, showcased a unique ability to combine aesthetics with functionality.

Are there any areas for improvement or something Empat could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Product Manager of NY Stays

Describe what your company does in a single sentence.

The platform provides services for renting apartments throughout New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Discovery stage and MVP
• Design and prototypes
• Development and post-support

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We chose Empat, as they understood the problem we wanted to solve. Our collaboration commenced with the discovery stage, during which thorough research aided us in gaining a better understanding of our project. This process enabled us to create a comprehensive list of features and formulate a plan for subsequent work.

The team was subsequently augmented by several managers who were responsible for dividing their efforts between client interactions and product development. The primary delivery metrics encompassed the creation of the MVP, full development and post support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the beginning of the project release, we have received more than 5,000 hosts who have registered an account on the New York Stays platform. Every month we double the traffic on the site by 40%. We have more results and reviewers note the site's speed and nice design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the managers are highly professional and responsible. They delivered everything on time.

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their commitment and flexibility. Some crazy ideas could be created in a matter of hours. They're also so friendly

Are there any areas for improvement or something Empat could have done differently?

No, I was fully satisfied with their service and management.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of Contendi, a legal services platform dealing with important and public legal cases from big companies like Mercedes Benz and Toyota. On our platform, people can apply for us to help them with their public cases, and we take them through the whole process in court to help them win those cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed help with app development. Moreover, we needed someone to overhaul our website because it wasn’t working very well.

SOLUTION

What was the scope of their involvement?

Empat has developed our web and mobile app solutions. We started the project by outlining a set of questions and conducting interviews with potential customers to identify the best features for our product. After that, Empat created the design and clickable prototype of our mobile app, as well as the redesign of our website.

Empat also did a code review of our existing website and saw that it was a standard website, so they decided to continue working with the existing code to improve it. This part of their work has included adding new features to the site. Empat has also developed and tested our app, and their work has included project management.

As for the technology stack, Empat has used Swift and Kotlin to develop the app, as our goal was to have a native app for both iOS and Android. They’ve also used PHP for the backend development, Laravel Nova for the administration panel development, and Figma for the designs. As for the website, they’ve used React on the frontend and PHP on the backend.

What is the team composition?

We’ve worked with eight teammates from Empat, including a product manager, two developers for fronted app development, a backend app developer, a web developer, a tester, a designer, and the CTO.

How did you come to work with Empat?

We were looking for a reliable web and app development partner online, and Clutch was the first website where we found Empat.

How much have you invested with them?

We’ve spent around $150,000.

What is the status of this engagement?

We started working around August 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thus far, the results have been very good, as we expected them. Empat has stuck to the agreed-upon scope and delivered two great product solutions. They’ve also given us excellent suggestions. Now, we’re where we wanted to be and are moving towards where we wanted to move.

How did Empat perform from a project management standpoint?

Empat has delivered everything on time and met our deadlines. We use email for more formal communication, WhatsApp for daily communication, and Google Meet for our weekly meetings.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Empat’s product manager is very skillful and has done high-quality product interviews, thinking about our app from a very broad perspective. Moreover, the CTO has found the best solution for our product, which is very complex. Besides them, all the developers have been very friendly and nice to work with.

What did you find most impressive about them?

Empat is very good at listening to what we need from our products. There was one time when they suggested something that wasn’t exactly what we wanted, but it was the best solution for us. We really appreciated that proactiveness because Empat was thinking from a future product perspective, identifying what would be important for us regarding a scalable architecture.

Even for the first versions of our product, Empat didn’t build them quickly just to rebuild them again in the future. Instead, they created a scalable architecture from the start, which was very important for us.

Are there any areas they could improve?

I can’t think of anything Empat could improve on.

Do you have any advice for potential customers?

Don’t skip the discovery phase. Empat will help you reevaluate the potential value of the products you want — they’re very good at it. Discovery is a very valuable step heading into product development.

BACKGROUND

Please describe your company and position.

I am the Head of Delivery of Party Space

Describe what your company does in a single sentence.

Party.space is a platform for hosting stunning virtual parties and full-fledged corporate events in the metaverse.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Discovery stage
• Architecture
• Design and prototypes
• Development
• Content Management
• QA

SOLUTION

How did you find Empat?

• Online Search
• Referral

Why did you select Empat over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a great idea, but to transfer and implement it, we needed complete confidence in the contractor's company. After the discovery stage, the results exceeded our expectations, so we decided to proceed with Empat. First, we thoroughly considered the technical aspects, then moved on to its visualization, and finally entered production. After testing, we began advertising our project and quickly secured our first sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a startup, it's challenging for us to verify the numbers and discuss profits at this stage. Nevertheless, I can confidently state that we are content with the level of traffic our platform attracts and the conversion rates we've achieved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently delivered everything on time, except when we introduced additional features during the sprint. However, this highlights their flexibility rather than indicating issues with meeting strict deadlines.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Value for money. Based on my experience, it appears that most average companies in the US charge double the price for the same results.

Are there any areas for improvement or something Empat could have done differently?

I am 98% satisfied. I leave 2% for the growth of the company

BACKGROUND

Please describe your company and position.

I am the CEO of Webkönig Winterthur AG

Describe what your company does in a single sentence.

"It must be possible to offer attractive websites at affordable prices" - this simple business idea was the focus when we founded Webkönig in 2011. For high quality with low costs, we have always optimized our processes. And have remained true to the principle. Our success proves us right: Today we have already realized over 2000 customer projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Webdesign

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Website Development: 
2. Content Creation 
3. Responsive Design
4. Custom Features 
5. Testing and Quality 

Assurance Key Deliverables: 

• A professionally designed and fully functional website for Beckenboden. 
• SEO optimization to improve online visibility.
• Engaging and informative content. 
• Responsive design for seamless user experience on all devices. 
• Customized features to meet specific requirements.
• Rigorous testing and quality assurance to ensure the website's performance and security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Website Traffic: Following the website's launch and SEO optimization, there was a significant increase in organic website traffic. This can be quantified through analytics tools that tracked the number of visitors, page views, and user engagement. 
2. Higher Search Engine Rankings: The project's success was evident in the improved search engine rankings. Measurable progress can be observed through higher positions in search engine results for relevant keywords and phrases related to pelvic floor training and education. 
3. Improved User Engagement: Enhanced user experience led to increased user engagement on the website. Key performance indicators like reduced bounce rates, longer time spent on pages, and higher click-through rates on course information demonstrated this improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat's project management was exemplary. They consistently delivered items on time, maintained open communication, and responded promptly to our needs. Their adaptability and proactive approach to problem-solving contributed to a successful project outcome. Quality assurance was a top priority, ensuring a high-quality final product.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

They not only developed a top-notch website but also went the extra mile to understand the specialized field of pelvic floor health. Their team took the time to immerse themselves in our industry, becoming not just service providers but true partners in our mission.

Are there any areas for improvement or something Empat could have done differently?

While our experience with Empat was overwhelmingly positive, there are always areas for improvement in any project. One area where they could have done differently or enhanced their services is in providing even more proactive post-launch support. Although the project was a great success, extended support to address any unforeseen issues or further optimization could have been beneficial.

BACKGROUND

Please describe your company and position.

I am the executive of WeBeJoy

Describe what your company does in a single sentence.

WeBeJoy is a Social Commerce App that features videos and content created by top influencers, showcasing the latest products from the best brands in the industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

1. Backend Development
2. Frontend Development
3. Product Design
4. Product Management

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Frontend Development (Vue.js, JavaScript): 

• Enhance the user interface and user experience of our web app. 
• Implement responsive design to ensure optimal performance on various devices.
• Incorporate Vue.js for dynamic and interactive features. 

Backend Development (PHP Laravel, AWS): 

• Optimize the backend infrastructure for improved performance and scalability. 
• Develop and maintain the server-side components using PHP Laravel. 
• Deploy the web app on AWS for high availability and reliability. 

Design (Zeplin): 

• Collaborate with our design team to bring their creative vision to life. 
• Utilize Zeplin for design collaboration, asset management, and version control. 
• Ensure the design is seamlessly integrated into the development process. 

Search and Data Management (Algolia): 

• Implement Algolia's search functionality to enhance data retrieval and search capabilities within the web app. 
• Fine-tune Algolia indexing and query performance to improve user search experiences. 

AI Integration: 

• Incorporate AI solutions into the web app to provide smart, personalized features. 
• Use AI to enhance user recommendations, data analysis, or other relevant functions. 
• Continuously refine AI algorithms and models to improve app performance. 

Key Deliverables: 

1. Enhanced frontend design with improved user interface. 
2. Optimized backend infrastructure for superior performance and scalability. 
3. Web app deployed on AWS, ensuring high availability. 
4. Collaborative design assets managed via Zeplin. 
5. Seamless integration of Algolia for advanced search and data management. 
6. Integration of AI features and continuous refinement of AI models. 
7. Regular status reports and updates to track progress and ensure alignment with project goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. An average user rating of 4.5 out of 5 stars based on feedback and reviews collected directly from platform users. 
2. A customer satisfaction score of 85%, based on surveys and user feedback. 
3. A 20% increase in revenue generated through advertising, partnerships, and sponsorships. 
4. A 40% increase in the number of users discovering new content through platform recommendations or AI-driven content suggestions. 
5. A 50% growth in the overall platform traffic, measured by the number of visits, page views, and unique visitors. 
6. A 30% increase in the number of daily active users (DAUs) and a 25% increase in monthly active users (MAUs).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat's project management was spot on. They always met deadlines and were super quick in responding to our questions and requests. When things needed tweaking, they rolled with it and found solutions. Plus, they made sure we were part of the decision-making process.

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their fusion of creativity and innovation truly set them apart.

Are there any areas for improvement or something Empatcould have done differently?

There were no significant areas for improvement; everything went well.

BACKGROUND

Please describe your company and position.

I am the Founder of Travel App

Describe what your company does in a single sentence.

Social platform for travel planning and experience sharing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Investigated how relevant this request is at the discovery stage
• Create design and prototypes
• Development of mobile app

SOLUTION

How did you find Empat?

• Referral
• Other

Why did you select Empat over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was divided into three main stages. First, there was the discovery stage, where we figured out what features to add to our app and what other needs it could fulfill. We also decided what features might not be necessary and could distract from our main goal. Once we gathered all these insights during the discovery stage, we moved on to creating the initial design and prototype of the app. 

This helped us test how it would work and look. After several rounds of changes, we started developing and testing the app. Right now, it's in the testing phase. Soon, we'll be ready to share it with the world and help travelers plan their trips more easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The focus group that tested our app gave it a big thumbs up, which was great to see. We're also confident that the app will do well once it's released on the AppStore and Google Play.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nikita, project manager, set practical deadlines and the team met those deadlines as planned. We're also happy with how well the team communicated and their interpersonal skills.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team has a knack for combining clients' ideas with their own professional insights. This showed us that they genuinely care about their work and enjoy what they do.

Are there any areas for improvement or something {provider_name} could have done differently?

I'm happy with the work they've done, so it's challenging for me to pinpoint specific areas where Empat could make improvements.