Digital Guider

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a sourcing and manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We wanted to increase our website ranking.

SOLUTION

What was the scope of their involvement?

I bought a package from them that included backlinks and posts. It was all organic advertising.

What is the team composition?

I work with two people from their team.

How did you come to work with Digital Guider?

I found them on LinkedIn.

How much have you invested with them?

We’ve invested $500 so far.

What is the status of this engagement?

We began working together in April 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been tracking my site and we started out worldwide above 10 million. In one month, they got us below 1 million.

How did Digital Guider perform from a project management standpoint?

They communicate well in writing and verbally. They’re timely and always ask me what I want to be done, and then take care of it. We communicate via phone and email.

What did you find most impressive about them?

They’re effective and responsive.

Are there any areas they could improve?

No, I haven’t noticed any areas for improvement yet.

Do you have any advice for potential customers?

My advice is to have strong communication. Tell them what you want and what you’re trying to do. That’s all you need.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a supplemental retail company. We carry a wide range of products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We wanted to get on the first page of Google. 

SOLUTION

What was the scope of their involvement?

In the beginning, they told me they were professionals that knew how to get my website ranked on the first page of Google. They would send me reports of our landing pages, keywords, and backlinks. 

However, we stopped working with Digital Guider for two reasons. It had been 3–4 months, but we hadn’t gotten any orders yet. When I searched for anything about my company, we wouldn’t come up on Google. 

I was hoping that the Digital Guider team would give me advice about things that were important to SEO. For example, they didn’t tell me that Google crawlers won’t pick up images like a trademark logo.

One time, they emailed us a list of keywords. We asked her how to pick which keywords to focus on. Her answer started with, “These keywords are per your package only.”

What is the team composition?

I had one point of contact and she was emailing with another person. My main point of contact was an amazing person with a great heart. But, I’m not sure tasks were being completed to their full potential. 

How did you come to work with Digital Guider?

Initially, we were working with another SEO company. But, communication was much too slow. So, I canceled with them, and then I found Digital Guider. It seemed like a really good deal, and it seemed like they would do everything that was offered in the package.

How much have you invested with them?

They said they would give us the premium plan for the first month or two and then drop the price down to the gold plan. The premium SEO package was $1,249. It was an automatic payment structure.

What is the status of this engagement?

We started working with them in December of 2019, and the engagement ended in March of 2020 as we couldn’t afford to keep paying them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The premium plan said they would work 165 hours per month on my website. Not including weekends, that means they would have to work 8.5 hours per day. Realistically, I think they were working about 2–3 hours per week on it.

The total users increased by about 2–3% for April. I did see paid ads for my company on the Internet, but I can do that myself for less money.

How did Digital Guider perform from a project management standpoint?

They sent us a monthly progress report every month via email. I wanted to trust them to do what they were supposed to do when I’m wasn’t around, but that wasn’t the case.

What did you find most impressive about them?

My point of contact was very on-point with punctuality. Even if she was busy, she would always schedule a follow-up call and call me on time. She would answer all questions I had. But, I didn’t have the background knowledge of SEO to understand her answers, so I just took her word for it.

Are there any areas they could improve?

If it was my company, I would want my business to be credible. If I’m telling someone I’m going to work 165 hours per month, I would hire people that are going to follow-through with that. 

Do you have any advice for potential customers?

I would hire a floor manager that’s on top of the employees to make sure they’re doing what they’re supposed to do. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company in the travel industry. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We were looking for people who could give us technical assistance in the US. We work for US clients, where most of the airlines, consolidators, and travel agencies are using airline reservation systems (ARS), and they’re mostly using the Sabre global distribution system (GDS).

I wanted to hire someone from the US who was very good with technical things that would have a good idea about the International Air Transport Association (IATA) rules.

SOLUTION

What was the scope of their involvement?

Digital Guider mainly provides development services. We’re working on a B2B platform for travel agencies in the US, a mobile app for a yoga and wellness program, and a custom in-house CRM.

We gave them our existing platform, they analyzed it, and they gave us a lot of suggestions on how to improve it. They’ve also provided content and SEO services.

What is the team composition?

I’ve interacted with 4–5 people from Digital Guider, and I estimate the total team size to be 15–20 people. The project manager is my main point of contact, but I’ve had contact with others on the team.

How did you come to work with Digital Guider?

One of my friends was running an airline consolidator agency and recommended Digital Guider to me. I initially tried to work with 4–5 other vendors in India, the Philippines, and the US. The basic problem was that they weren’t able to understand exactly what we were looking for, but Digital Guider was able to define the problem and get to a solution.

What is the status of this engagement?

We started working with Digital Guider in February 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re friendly, cooperative, and helpful. They made an effort to keep our timelines in this epidemic situation. They do great work, not only for the monetary part but because they want to keep the relationship.

I’d definitely recommend them to someone else, but I need to wait until all our projects have been completed and they start the aftersales and maintenance process, which is a crucial part.

How did Digital Guider perform from a project management standpoint?

They’re not outstanding, but they have normal performance. I check the progress on a weekly or bi-weekly basis and give them feedback. They’re working smoothly. I have an in-house technical team, and Digital Guider is coordinating with them. Their developers and technical people are great. We mainly communicate via email and phone.

What did you find most impressive about them?

I was in a bad situation. No one was able to understand my requirements or expectations. I tried 4–5 other companies, and it never happened. When I spoke to Digital Guider, they understood my requirements exactly.

Are there any areas they could improve?

They don’t have a lot of expertise in the travel industry, but they’re generally good. They’re technically strong, but it would be awesome if they put together a team specialized in airline reservation systems and travel agency reservation systems.

Do you have any advice for future clients of theirs?

The best advice I could give is to ask multiple questions and discuss the requirements and whatever problems there are. If they understand exactly what needs to be done, then they’ll definitely fulfill it. 

BACKGROUND

Introduce your business and what you do there.

I'm the manager of Locaka Shoes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We reached out to Digital Guider to design and develop our website.

SOLUTION

What was the scope of their involvement?

Digital Guider designed and developed a website on ASP.NET in 40 days, incorporating APIs like PayPal and a login that allows me to easily make edits. I initially wanted to build the site on WordPress, but they recommended ASP.NET based on the functionalities I wanted to achieve. 

What is the team composition? 

I mainly worked with one project manager.

How did you come to work with Digital Guider?

I found them through an online search and decided to reach out to them based on their portfolio of work. After they provided a reasonable quote for the project, we gave them a small down payment and got started. 

How much have you invested with them?

We invested between $5,000–$10,000.

What is the status of this engagement?

We worked together from June–July 2018. They turned the whole project around within an impressive 40 days, but they continue to make themselves available to us whenever we need help. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered everything as promised. The site they built is easy for me to manage, user-friendly, and perfectly meets my needs. 

How did Digital Guider perform from a project management standpoint?

They were very responsive and accessible via phone and email. I even received responses from them over the weekend. 

What did you find most impressive about them?

Their responsiveness sets them apart. 

Are there any areas they could improve?

Not really. I have no regrets working with them.

BACKGROUND

Please describe your company and position.

I am the Owner of K2 Painting LLC

Describe what your company does in a single sentence.

I own a full service painting company that performs residential, commercial, and industrial painting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Improve my organic listing
• Boost Revenue

SOLUTION

How did you find Digital Guider?

Other

Why did you select Digital Guider over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Digital Guider were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zoe and her team did an outstanding job of rapidly moving my website higher in the organic listing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Organic listing improved throughout various keywords.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team leader, Zoe is proficient and her team has demonstrable results. 

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

They produce quality results quickly.

Are there any areas for improvement or something Digital Guider could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the owner of a florist

Describe what your company does in a single sentence.

florist

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• seo

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

Company values aligned

How many teammates from Digital Guider were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They take the time to understand my business and provide helpful SEO recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

it was good

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes

What was your primary form of communication with Digital Guider?

In-Person Meeting

What did you find most impressive or unique about this company?

I’ve had a great experience working with Ivy and her team. They are professional, responsive, and always keep me updated on the progress.  I appreciate their attention to detail and dedication to improving my online presence. I would definitely recommend their services to other businesses.

Are there any areas for improvement or something Digital Guider could have done differently?

BACKGROUND

Please describe your company and position.

I am the Owner of Mancave Massage by Rose Oakley

Describe what your company does in a single sentence.

Mancave Massage by Rose Oakley

i offer luxury appointments where I go tot he client through Central Fl. I do 2 hour appt where I give bath body scrub manscape full body massage. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Digital marketing

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Digital Guider were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sylvie has been great she offers good communication she also keeps you up to date on what they are doing. She has great personality and knowledgeable about SEO. Highly recommend. I have hired and fired 7 companies prior to her. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This isn't something that happens over night. Not a flip the switch thing.SEO takes some time to build up. But I have been seeing an increase in in clients being refer by Chaptgpt and Google. Where the previous companies I was doing all the foot work and building on my own. You want SEO that a team player. Not one to leave you high and dry. That what I've found with this company. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the item was on time. 

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their timely maintenance and monthly discussion.

Are there any areas for improvement or something Digital Guider could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the Founder of Brass key design and renovations

Describe what your company does in a single sentence.

Online interior design services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• SEO

SOLUTION

How did you find Digital Guider?

They found me

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

 They laid out a detailed monthly plan and carried it through, plus more. They tackled keywords, kept Google My Business active, set up backlinks, wrote articles off-site, blogs on-site, and did geo-tagging, created new pages on my website, and fixed some existing pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been so breezy working with Josh. He keeps an open line of communication, listens to my concerns, takes action promptly, and gives constructive professional feedback.

Josh and his team went above and beyond (still are) to make sure all grounds are covered to bring in quality leads through our website. They laid out a detailed monthly plan and carried it through, plus more.

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

They're genuine and go above and beyond the scope.

Are there any areas for improvement or something Digital Guider could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Onwer of Cutting Edge Sharpening, LLC

Describe what your company does in a single sentence.

I hired Digital Guider to upgrade my website and make it more "visible" during searches

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Upgrade my website

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

High ratings

How many teammates from Digital Guider were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrade the mechanics of making my company's website more accessible.  Provide Blogs and keywords to make it more searchable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Beginning to see increased traffic based on the thorough montlhly analysis and reports

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My experience with my Project Manager, Zoe, has been wonderful. She is delightful to work with. The communication along the way has been very responsive and professional.

What was your primary form of communication with Digital Guider?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and professionalism were impressive.

Are there any areas for improvement or something Digital Guider could have done differently?

Not that I am currently aware of

BACKGROUND

Please describe your company and position.

I am the Owner of Harris Photo

Describe what your company does in a single sentence.

Techspressionist Fine art photography, 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• New Website

SOLUTION

How did you find Digital Guider?

Other

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Guider were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New website and SEO integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New website and inscreased web activity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Glider has exceeded my expectations. Their team delivered a polished, user-friendly website that clearly reflects our brand and goals. Shawn Morris led the design with excellent insight — he truly understands user needs and crafted an intuitive customer interface that improved usability and engagement. John managed the project smoothly, keeping timelines and communication clear, resolving issues quickly, and ensuring everything stayed on track. Professional, responsive, and results-driven — I highly recommend Digital Glider, Shawn, and John.

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

 The teams understanding and consern

Are there any areas for improvement or something Digital Guider could have done differently?

 No