CIENCE Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a fintech company that caters to small and medium-sized enterprises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

They have helped me with sales development representative (SDR) services.

SOLUTION

What was the scope of their involvement?

After onboarding them, they’ve allocated more than one person to us and have essentially become an integral part of our customer care team.

What is the team composition?

We work with about five people, but not all of them work with us on a daily basis. There’s also a project manager who oversees the whole project.

How did you come to work with CIENCE Technologies?

They were recommended to us by another founder of our group.

How much have you invested in them?

We’ve spent around $30,000–$40,000 so far.

What is the status of this engagement?

We started the partnership in January 2022, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t really have any specific metrics to share, but we do have internal KPIs, such as the time it takes them to identify an issue and other things like that.

How did CIENCE Technologies perform from a project management standpoint?

They’ve performed very well in this regard — whenever I need them, they respond promptly and are always available. They have designated people to our account on a regular basis and are part of our Slack channel. The project manager is a part of the channel as well. We also use email, phone calls, and Zoom to communicate.

What did you find most impressive about them?

I think it’s the level of their service; they really provide very good services at a reasonable price.

Are there any areas they could improve?

I would always appreciate paying less and getting more, but I’m already paying a good price and getting what I want,  so I am pretty happy with that and have no complaints.

Do you have any advice for potential customers?

Let them take the lead.

BACKGROUND

Introduce your business and what you do there.

I am the director of marketing at WishTrip. We are an Israel-based SaaS company that provides an app platform for tourist destinations and visitor attractions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We were trying to generate new leads, and we hired CIENCE for support.

SOLUTION

What was the scope of their involvement?

Once we decided to work with them, CIENCE conducted a couple of meetings with us and asked us to fill in some forms. They tried to understand all about our needs and our product. Based on all of that information, they produced and submitted a detailed playbook of their process. This contained copy for our landing page, our target audience, and the texts and emails that they would send on our behalf.

After a bit of refinement on the messages, we proceeded to do actual lead generation. CIENCE started their research phase. They looked for appropriate leads, forwarded them to us for review, and made sure that the leads gathered were not already part of our database. 

Their team then sent a wave of phone calls and automated emails to the qualified leads. We received weekly reports of contact as well as recordings of the phone calls that they made. They also regularly informed us about our open rate and clickthrough rate. 

What is the team composition?

We’ve been working with primarily three people: an account manager, a project manager, and the person who conducted the calls. I’m not in direct contact with the person who does the research, but I’m aware of their assistance. 

How did you come to work with CIENCE Technologies?

I wasn’t involved during that stage.

What is the status of this engagement?

We began working with them in December 2021, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The emails produced by CIENCE are very professional and well-written, and the playbook itself is very comprehensive. They have a strong understanding of our company.

We didn’t initially see the results that we wanted, but we did find that their unique method benefits our needs best. I wouldn’t put this down as a failure on their part since we were still perfecting our approach at the time. After switching things up, we’ve seen results start and continue to build up. There’s definitely some progress there.

How did CIENCE Technologies perform from a project management standpoint?

They have been excellent. They’re always responsive and willing to try things with us. When we don’t see the results we’re hoping for, they don’t shy away from making recommendations. 

They continue to stay on top of the project despite what’s happening in Ukraine, where they’re based. I expected there to be a lag in their services, but it’s amazing that there has been no interruption to our momentum. I don’t feel like our account is being neglected in any way, even when there are plenty of things they have to look out for. I have to say, they’ve gone above and beyond in this respect.

We mostly communicate through email and weekly meetings. Initially, they would send us a bi-weekly digest, but they’ve recently made their dashboard available to us. Now, we can log in anytime to see the results ourselves.

What did you find most impressive about them?

What really stands out about CIENCE is their responsiveness and flexibility to our needs. They always reply quickly and comprehensively, and they’ve maintained that despite difficult real-world conditions.

Are there any areas they could improve?

I don’t have any constructive takeaway because we’re continuously renewing our approach on a monthly basis. This constant shift makes it hard to determine whether there is value or whether or not we’re getting the results we want. CIENCE has been very professional overall, but it is still an open question if they will be able to provide what we need.

Do you have any advice for potential customers?

Make sure to build a comprehensive picture from the start; give them as much information and resources as you can. They are very good, but their performance will depend on what you provide them with in the first place.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sales at Idle Smart, a technology services provider for trucking companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed CIENCE to ramp up sales development representatives for us; the team helped us develop our sales development playbook. 

SOLUTION

What was the scope of their involvement?

Our company has been hiring sales development representatives for the last eight months, and CIENCE has people that are already trained for this position. We’ve communicated our value proposition to these people, and they’ve been ramping up sales development for us. Simply put, instead of hiring 10 entry-level representatives right away, we’ve outsourced this need to CIENCE in the meantime. 

CIENCE has provided training to these representatives on our behalf. They also have a copywriter that writes our script. I usually come back to them a couple of times with suggestions to fine-tune the copy; then, I approve the script. We’ve done this process twice — once for the US and once for Canada. 

What is the team composition?

I initially worked with a salesperson, who sold us the contract. From there, I’ve dealt with a project manager and an account manager. Other team members include a person who does brand research, one person who handles emails, and another one for LinkedIn messaging. There’s also a copywriter. The only person that has been replaced throughout the partnership is the project manager; we’ve had to change the project manager halfway through the initial engagement. 

How did you come to work with CIENCE Technologies?

I found CIENCE through Google, where I was specifically looking for companies that have outsourced sales development representatives. Their process was great, and I learned a lot from them. I also liked their approach. 

They seemed to be a well-rounded company that touched several points in the process from targeted marketing with banner ads to company research. They studied who to call, who to email, and who to reach out to via LinkedIn on a cadence. As a result, I hired them. 

How much have you invested with them?

We’ve spent around $70,000 so far. 

What is the status of this engagement?

We started working together in September 2021, and the partnership is ongoing, though it’s set to end in May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure success based on the number of bookings per month that CIENCE makes for us — they’ve fallen short in this area. Meanwhile, we also check how many meetings we have where the prospect converts to a pilot, which is where they buy 5–10 systems from us. 

Overall, the closing rate for the meetings has been as expected; the only thing that doesn’t meet our expectations is the number of bookings per month. 

How did CIENCE Technologies perform from a project management standpoint?

CIENCE’s delivery speed has been great. In fact, they’ve been able to schedule calls with us after just two and a half weeks of outreach. 

Moreover, their communication has been good. When I have questions, I can use our Slack channel. On average, somebody from CIENCE gets back to us within 30 minutes of posting on the channel. We also have a half-hour Zoom meeting every two weeks. The team also sends us weekly email updates.

What did you find most impressive about them?

Their strong point is that they’ve developed a thorough working process for us. Their research phase leads to their omnichannel approach, which truly works well.

Are there any areas they could improve?

The biggest challenge for us has been that CIENCE doesn’t specialize in the trucking industry; they don’t have the knowledge of our specific products, which are quite technical. This has hindered them from reaching the number of meetings per month that we consider a success — they’ve averaged about 5 and a half meetings per month, whereas we’ve needed over eight meetings per month.

Another sticking point for CIENCE is their capability for adjustments. While they have a well-thought-out scientific approach to prospecting, the team isn’t flexible in terms of changing that approach. 

For instance, I’ve needed them to limit their prospects to our ideal customer profile. Specifically, we’re looking for companies that have under 100 trucks that may or may not have the identifiers that they’re using, such as a LinkedIn presence, a website, or a valid email address. In a nutshell, I’ve asked them to call people that make decisions regarding trucking specifications, and they’ve not been willing to adjust their approach on that. 

Do you have any advice for potential customers?

Consider how technical your sales process is. If your process is based on relationships and transactions, you’ll be extremely successful with CIENCE — the team will meet or even surpass your expectations. 

On the other hand, if your process is more technical and consultative, they’ll struggle because they might not understand your industry or product well. As a result, you must consider your ideal customer profile. Ask yourself whether or not your ideal customer wants to talk to an expert. 

BACKGROUND

Please describe your company and your position there.

I'm the marketing director for a health and safety training company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies, and what were your goals??

We hired CIENCE to prospect new clients in order to set up new meetings and gather customer data.

SOLUTION

How did you select this vendor and what were the deciding factors?

Initial research showed them to be a good company. They have a decent reputation and are well priced.

Describe the project in detail and walk through their service package, including any calling tools used.

CIECNE would gather a list of research qualified leads based on the criteria we gave. They then developed email, linkedin & call scripts along with a playbook. The SDR would call out and in tandem with another SDR that ran the linkedin and emailing campaigns.

Who did you work with and what was the feedback process like?

I worked mostly with my account manager. There was also a higher level manager at most meetings but they rarely interacted.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

CIENCE is a reasonably good value for their price, however, make sure that you know what you're getting before using them and that it's appropriate for you. They were ultimately a good fit for us for a time and the leads generated for us paid for the fees they charged. I recommend CIENCE for a company that has a solidified SDR sales process & a sales manager ready to work with the outside SDRs.

Describe their project management style, including communication tools and timeliness.

CIENCE had some good systems in place to make sure their people were successful. This showed through a thorough onboarding process, a good playbook & reasonable scripting at the beginning of the engagement.

CIENCE has some good reporting practices. With some small tweaks, their weekly email showed everything I wanted to see.

What did you find most impressive or unique about this company?

Their research team seemed to provide the SDR team with good starting points for leads. The research team was accommodating to some data structure requests I had as well as reporting. SDR team The SDR team had good activity rates & seemed reasonably open to feedback and improvement.

The account managers we helpful and for the most part would always do what they said they would. They helped accommodate some custom data requests I had and provided some changes to reporting.

Are there any areas for improvement or something they could have done differently?

Things to keep in mind before hiring:

1. Contract terms - CIENCE presented me with a 3 month trial period and then a 9 month 'lock-in' after that. Red flag. If you need a 3 month lock-in to prove yourself/recoup onboarding costs (which were actually an additional charge) I get it. Lock-ins after that just say you aren't confident.
2. Collaboration isn't an emphasis. Typical meetings are your AM giving updates. SDRs typically don't attend meetings unless you ask. The best example I have of this is that at the beginning of the engagement the first few call reviews I did revealed that the caller was not following the script. Do some scripts (especially new) suck? Yes. But the best thing to do is write either request changes or write a counter script that sounds natural. Which leads to the next issue....
3. No testing or iterative improvement. SDRs have access to the customer. Phone, Linkedin & email feedback should be taken and turned into new things to test. However, you don't really ever talk things through with the SDR to improve phone calls, also A/B testing of emails just isn't a thing. 
4. The SDR I had was fairly new. Not a problem on it's own as this can be an entry level position BUT it's an issue when in combination with the next concern.
5. No coaching/quality control - Prospecting is a tough job, no doubt. But there's good ways to do it and bad ways to do it. It takes call review, role play & script testing to get good. I didn't witness any of these in place. When I asked about call review, I was told it was a special request and it was a separate team that did it. The team-lead that my caller had was slightly more experienced than her but was not versed in any of these practices. Just my personal belief but this should be standard if you're going to use unseasoned people (less than 3+ years in sales).
6. Account managers, while friendly and accommodating were also fairly new to sales (some SDR experience). Was hoping for strategic contributions from this level but my experience was that I was largely responsible for thinking through how they could improve outcomes. Which seems reversed to me.

BACKGROUND

Introduce your business and what you do there.

I am the head of marketing for a support services organization. My position entails overseeing our lead generation process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We hired them for lead generation services.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies handles our lead generation process, and they report the results to me every week.

What is the team composition?

There are about six people from their team who are working on this project.

How did you come to work with CIENCE Technologies?

My boss just provided me with their company’s name and then I checked out their website.

How much have you invested in them?

I think we’ve invested about $5,000 a month.

What is the status of this engagement?

We started working with them in November 2021, and our engagement is still ongoing — I think we have a one-year contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, they are doing a good job of delivering the things that we need from them. We’ll be able to really dig into the performance metrics in the next couple of months. Overall, they’re a great organization and provide good customer service.

How did CIENCE Technologies perform from a project management standpoint?

Their project management style is good. The assigned project manager communicates with us regularly via email, Zoom, and Slack.

What did you find most impressive about them?

I’m really impressed by how well-structured they are. Their team is very clear on the roles they have, which makes it easier for me to communicate with the right people on specific assignments.

Are there any areas they could improve?

We just started working with them recently, so it’s still too early to know where they can improve.

Do you have any advice for potential customers?

As mentioned earlier, they are very well structured, but I think the planning will take time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a boutique statistical analysis firm based out of Montreal. We provide analytics services to biopharmaceutical companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We hired CIENCE to help us increase our sales.

SOLUTION

What was the scope of their involvement?

CIENCE supports us with lead generation. They first gave a presentation about their services and explained the roles of the different people we’d be working with. We underwent a month-long onboarding process where we identified our ideal customer profile and created the marketing copy that would be sent out to prospective leads. At the end of that process, CIENCE put together a whole campaign strategy or a sales playbook of the best methods to reach out to potential clients. 

They then went on to find prospective clients, reach out to them via email, LinkedIn, and telephone calls, and book appointments with them. Every week, their team submitted a list of 200–300 potential leads that we then verified. We also met biweekly to discuss the results of the campaign across different sales channels and verticals. 

What is the team composition?

We worked with a project manager, an account manager, and several researchers, sales development representatives, and outbound callers.

How did you come to work with CIENCE Technologies?

I did a Google search and spoke to 10 companies before choosing CIENCE.

How much have you invested with them?

I spent $40,000 CAD (approximately $31,000 USD).

What is the status of this engagement?

The engagement lasted from November 2021–February 2022. We’re not walking away from the service completely; it’s just that we didn’t have the resources to take on any more new business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With CIENCE on our side, we definitely booked more calls than we could’ve ever done on our own. I can’t recall the exact number of outbound calls we’ve done, but there were over 30 that were really positive. We closed one contract and now have five in negotiation. In that regard, CIENCE definitely helped our small firm populate its sales pipeline.

How did CIENCE Technologies perform from a project management standpoint?

They were fantastic. They consistently met and surpassed our expectations. We communicated via Slack and email, and we also used Google Sheets and Google Docs.

What did you find most impressive about them?

They were extremely efficient and organized, and their whole onboarding process was seamless. Everyone on their team was very professional and receptive to feedback. 

Are there any areas they could improve?

We had a few kinks during onboarding, but that’s normal for new vendor-client relationships. It would’ve been nice, however, to have seen the dashboard that they promised we would use. It was supposed to help us view analytics on the campaign, but CIENCE wasn’t able to deliver beyond a static PDF.

Do you have any advice for potential customers?

Any business that wants to work with CIENCE has to know their own products, services, and market extremely well. Defining your ideal customer and understanding what kind of tone you want to have when communicating with them is a task that should befall on you. Also, make sure that you have the internal capacity to take on inbound calls. 

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of an audiobook solution provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We were looking to connect with prospects at the district level, such as superintendents and principals, in K–12 schools nationwide.

SOLUTION

What was the scope of their involvement?

CIENE Technologies provides us with an integrated marketing approach to drive our connection efforts, including landing pages, social media content, email communications.

We use Touch Base as our main tool to touch base with prospective clients who we’re targeting or our sales efforts.

What is the team composition?

We work with an account manager, project manager, lead researcher, and communications strategist.

How did you come to work with CIENCE Technologies?

We came across their company through an email they sent and what compelled me to explore CIENCE Technologies further, was the infographic about their process on their website.

How much have you invested with them?

So far, we’ve invested about $150,000.

What is the status of this engagement?

Our ongoing partnership started in October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The metrics we use to measure the success of their engagement are the number of prospects they identify and the number of appointments they’re able to book for our sales team.

Other metrics include email performance, page traffic, marketing communications, and social media connections.

How did CIENCE Technologies perform from a project management standpoint?

They perform well from a project management standpoint, and we typically have weekly meetings through email.

What did you find most impressive about them?

We’re impressed with the technologies and methods they use to deliver their work — they definitely supersede our internal capabilities.

Are there any areas they could improve?

We’re hoping to see more growth in our appointment efforts as we continue to partner with them.

Do you have any advice for potential customers?

I would advise providing them with a clear idea of your goals and the space to execute their process.

BACKGROUND

Introduce your business and what you do there? 

I’m the director of sales for a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed help with marketing and advertising.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies is providing ongoing marketing and advertising services such as creating content for our email, website, and more. They even develop our call scripts. They base campaigns and all materials on the answers we provided to their list of questions in the beginning. 

What is the team composition? 

We work with four people, and Anastasia (Data Research Team Lead) is our main point of contact.

How did you come to work with CIENCE Technologies?

We found them online as we were searching for agencies with strong social media skillsets. They stood out from the competition.

How much have you invested with them?

We’ve spent $50,000.

What is the status of this engagement?

We began working with CIENCE Technologies around September 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work that they’ve created is awesome. Our sales cycle is 4–6 months, so it could take up to a year before we see the ROI. Anecdotally, CIENCE Technologies is doing a great job, and we love everything we’re seeing so far. We also appreciate that we have been working with the same team of people throughout the engagement. As a result, we’ve extended our contract with them.

How did CIENCE Technologies perform from a project management perspective? 

They used to provide analytical data we could review on a weekly basis, but we requested to change it to a biweekly basis. We communicate via email and calls, but they’re available anytime we need them.

What did you find most impressive about them? 

Their excellent communication skills and their willingness to learn and collaborate with us have been impressive. Their response to feedback is superior to any third-party vendor I’ve worked with. On top of that, when they meet with our staff, I see immediate changes in their work.

Are there any areas they could improve?

It would be helpful to introduce clients to the team assigned to them. My initial contact wasn’t part of the team, so when team members started reaching out to me, I wasn’t sure who they were or what their roles were. 

Do you have any advice for potential customers?

Ask to meet the CIENCE Technologies team that would be assigned to you before starting the project.

BACKGROUND

Please describe your company and your position there.

I am CEO of a 22-year old company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies, and what were your goals?

Setting up product demos. A walk in the park for a company with our industry track record and reputation.

SOLUTION

How did you select this vendor and what were the deciding factors?

online reviews and promised approach

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

I was a big believer in this program until I became a customer. Unfortunately, the company cannot seem to get much of anything right, and after 5 months, I’ve seen only a couple appointments. On the positive side, the company has good intentions, and what appears at first glance a solid formula. The execution, however, resulted in one mistake after another which taken together, threatened to harm our brand.

The first problem was with the simple sourcing of contacts. I made clear that we wanted to target mid-size general “hospitals” but for the first 4 weeks of lists coming across for review there were so few qualified leads, they could not source the 35 contacts per day they promised to outreach. Anyone with the ability to read could clearly see the lists were NOT hospitals, so it was a mystery why I was being asked to evaluate them.

Finally, I suggested the use of NAICS codes to identify hospitals, which was something their CMO suggested they would typically do, however, at the lower levels of the company it seemed they did not know what an NAICS code was.

Other execution efforts were problematic: they created a signature line for my assigned rep but the phone number on it was wrong. Then they fixed it, but the voicemail did not work. Then they launched a landing page that, within a short while, no longer functioned properly because links were broken (as far as I know, they don’t follow up with people hitting that page either).

The concept of quality control for their activities seems nonexistent. Then there is the revolving door. When I complained that my account manager was not answering my simple questions, they replaced him with a new employee. By this time, it was clear the program was failing, and any other company would probably assign a veteran, senior manager to ensure the failure was resolved quickly.

The night before our outreach campaign was set to begin, I was told that my project manager was going on vacation – worst possible timing. I now find the excuse hard to believe because that person never returned from vacation and is no longer with the company. In fact, there has been a constant shuffling of people assigned to or supervising my account. Just the other day, the second project manager assigned to my account announced she was leaving the company.

In response to my frustration, my AM wanted to set me up with a manager that is senior to her in the company to repeat what I’ve been saying all along. Then she left the company, and a week later, the person responsible for sourcing contacts left the company too. They replaced my AM with another new hire.

I’ve come to distrust much of what this company tells me because even the data coming across from their activities makes no sense to me. By the time of the 6th week of outbound calls, the company was over 500 contacts short of the promised 35 contacts per day. When I showed this to them on a spreadsheet (and it's a problem that I even had to), they miraculously contacted 690 in 2 weeks, but performance did not change. Do the math and you’d be as suspicious as I am that the activity really happened, but bottom line is I’ve not seen results.

Throughout this experience I’ve made my concerns known, and I’ve never been challenged on my expectations of one demo per week of our product. This should not be hard to achieve, we are not a start-up, we are a 22-year-old company with a product already proven to be commercially successful. We have boatloads of collateral, references, videos, sales tools, etc etc to be leveraged in this project.

When I spoke to the CMO on a few occasions, he validated my frustrations and extended our contract, but nothing changes. I notice now a number of zero-star reviews on this company that I did not notice when doing my initial due diligence. I noticed the CMO responded to a few to defend the company.

Note that I sent this review to the company one full month before the end of the contract to warn this review was coming. There was no response from any senior staff. The program just continued to fall apart. During the last month of service, it seemed there was nobody working on my campaign. This is not rocket science. But it’s not science, either. It's a disaster.

How many resources from the vendor's team worked with you, and what were their positions?

hard to say, every week there were new names. it was a revolving door in terms of project manager, account manager, and others.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I think we got 3 demos from a 6-month engagement. In reality, I paid for 3 months, and they kept extending the term at no cost in an attempt to get traction. It was a waste of time.

How effective was the workflow between your team and theirs?

Very inefficient. They had absolutely no quality control — I kept finding errors and having to bring them to their attention.

What did you find most impressive or unique about this company?

The smoke and mirrors.

Are there any areas for improvement or something they could have done differently?

Start over

BACKGROUND

Please describe your company and your position there.

I am the CEO of a business services company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies, and what were your goals?

To setup sales demo meetings for us

SOLUTION

How did you select this vendor and what were the deciding factors?

After looking at online reviews

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They had to contact prospect customers, and setup demos.

How many resources from the vendor's team worked with you, and what were their positions?

Like 10 to 20, it was very chaotic keeping track of who is who.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sure. They delivered zero demos. Worst vendor ever! They will charge you $18,000 and deliver NEGATIVE value. That’s right, negative. How can it be negative? Because they will ask you to invest about 30 hours of your time in pointless meetings, scenario planning meetings, weekly updates that are basically a regurgitation of numbers. Complete and utter garbage. Their sales person (initials HS) promised the heavens. Their project manager (initial SG) promised tons of “strategic analysis” — before you sign a contract and send them money they will tell you anything you need to hear.

After you send the initial set of funds — complete opposite. Funny scenario, for our “kickoff” meeting our project manager (SG) came to a zoom meeting with a t-shirt, and not a nice t-shirt, more like the type of t-shirt that is all used up (kinda like a pajama) shirt. His insights were completely useless. In his last email to us he send us a copy-pasted email that assumed they at least schedule a demo for us. I had to correct him that he in fact scheduled ZERO demos.

They claim to email 30-40 people a day and start them on a “magical” battle-tested funnel. But after THREE MONTHS they delivered ZERO demos. It takes me five hours to close a new client, it took them about 100 days and 30 hours of my time to deliver zero demos, not even a client, but a demo. Zero demos… let that sink in for a second. Someone should make a parody of this company and use it as the perfect playbook to run a scam.

How effective was the workflow between your team and theirs?

Terrible, lots of requested meetings, about 30 hours worth of wasted time.

What did you find most impressive or unique about this company?

Nothing. They are a scam as far as I am concerned.

Are there any areas for improvement or something they could have done differently?

Yes, the entire company needs to change.