Capital Numbers

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of the IT department at Hudson Regional Hospital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capital Numbers?

I was looking for someone who could customize our payment collection website and make changes to the portal so that we could collect additional information for patients. The portal isn’t that straightforward, and only a programmer can understand how the logic works.

We didn’t have in-house programmers or web developers; when we tried to do testing, we could see the fields there, but the fields did not flow through the payment collections dashboard. We needed those fields for patient data, such as patient name, account number, etc. Additionally, this isn’t a regular website that anyone can create; it is strictly for hospital purposes and needs to meet HIPAA standards.

SOLUTION

What was the scope of their involvement?

Capital Numbers did an updated customization of our payment portal. They added fields in the format required by the hospital. With some guidance from our payment collections vendor, the Capital Numbers programmer created the website and made some changes in the format we needed. They not only created those fields but also populated them in the patient’s payment collection dashboard. 

Within a week of working with them, they’d created a draft portal. We reviewed the draft and then made some changes the following week. We’re going to publish the portal soon.

What is the team composition?

Our internal team worked with a developer at Capital Numbers.

How did you come to work with Capital Numbers?

I looked on Clutch and found a few vendors. I reached out to 5–6 vendors, one of which was Capital Numbers. I explained our project request and what we were looking for. 1–2 of them said the project was too small for them, and some of them had pricing that was too high. We had a limited budget, but we also wanted to work with someone willing to work with us, even though it was a small request. 

There were two companies I thought could work; however, one did not understand the requirements, and they didn’t seem to have experience in healthcare. Capital Numbers understood our business needs. It was just a step in the door, and I feel we will give them more business when the need arises.

How much have you invested in them?

My company spent less than $10,000.

What is the status of this engagement?

We worked with them on this project in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Things went very smoothly. Capital Numbers was easy to work with, and they were always available. Anytime we emailed them, they responded to us quickly, including on weekends. I was very surprised by that, as they’re offshore in India, and we’re on the East Coast. They did not even bill some hours.

How did Capital Numbers perform from a project management standpoint?

It was not a big project. In terms of requirement gathering and sending us updates and the test portal, everything was very smooth. They took our feedback and made changes accordingly, and then they sent us the revised version. Communication was good. We had a few calls for testing, and everything went well.

What did you find most impressive about them?

Their flexibility made them stand out. No company is too big to take on any project, but there were a few that said they were. I don’t think I would ever work with those types of companies.

Are there any areas they could improve?

No, there was nothing major that I can think of.

Do you have any advice for potential customers?

Provide as much information as you can to minimize back-and-forth. I gathered all of the business requirements, some guidance from our payment vendor, the steps to take, and what exactly needed to be done. Take some time to talk to the vendor to explain what the need is, and be available for them.

BACKGROUND

Please describe your company and your position there.

Global Digital Marketing Manager at global media company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

Capital Numbers was hired to develop, build and go -live on a number of new global websites.

What were your goals for this project?

The websites needed improved UX, content, SEO and well as building in bespoke features, to drive traffic and lead generation across 11 different languages

SOLUTION

How did you select this vendor?

They were selected based on previous high quality work and successful delivery to budget

Describe the project in detail.

Migration and new build from AEM to Wordpress platform, across multiple sites and languages.

What was the team composition?

Flexing up and down with front end developer resource as required, with a dedicated Project Manager to escalate when required. However kept the same front end dev on throughout which enabled continuity and knowledge

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Much improved mobile and desktop experience with an increase in traffic and leads immediately

How effective was the workflow between your team and theirs?

Very easy to communicate with, with a dedicated daily standup time. The dev resource was good at uncovering issues and troubleshooting issues that were not immediately apparent.

What did you find most impressive about this company?

Very easy to work with, they took instruction clearly and scaled up resources when required.

Are there any areas for improvement?

Sometimes communication across webex was a little noisy but this improved when pointed out. Cannot think of much else.

BACKGROUND

Please describe your company and your position there.

I lead the sales team at a company that provides digital marketing services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

I hired Capital Numbers to redesign my personal blog, which was built with Wordpress. The blog features articles on many topics, from entertainment to art to sports.

What were your goals for this project?

I wanted my blog to be redesigned to look more modern, and I wanted it to have ad units that I could manipulate through the backend.

SOLUTION

How did you select this vendor?

I believe that I searched for Wordpress development on Google, and they showed up. They had many outstanding, credible testimonials, so selected them. I considered roughly 5 companies, and I was the sole person who made the decision to hire them.

Describe the project and the services they provided in detail.

I wanted one of my blogs to be redesigned to look more modern, and I wanted it to have ad units that I could manipulate through the backend. I also wanted Capital Numbers to install the blog for me and set it up. They provided all these services, and the custom design that they created really popped. The only guidelines I provided was a list of items that I wanted.

What was the team composition?

The team was composed of three people, I believe. A project manager and two people completing the work. The size of the remained the same through the duration of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The blog has seen a traffic upswing, and many people have complimented the design.

How was project management arranged and how effective was it?

The team met every deadline was very responsive. We communicated mainly through an internal system that this company built. This kept things much more organized that communicating through email.

What did you find most impressive about this company?

The fact that I had direct access to not only the project manager but the other team members was very impressive. This isn't always the case in my experience.

Are there any areas for improvement?

I cannot think of anything that could be improved.

BACKGROUND

Introduce your business and what you do there.

I’m a designer and developer that works with a variety of clients and companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capital Numbers?

We hired Capital Numbers to assist with a WordPress project.

SOLUTION

What was the scope of their involvement?

I spoke to Dibakar (Account Manager, Capital Numbers), who asked a lot of detail-oriented questions. Then I began engaging with their development team, who clarified what we needed beforehand.

For our client, we needed custom code on a WordPress platform — the required code needed to alphabetize an art website. Because of how the information was previously entered, regular alphabetization wouldn’t work. It was a complex project.

What is the team composition?

I had one primary contact.

How did you come to work with Capital Numbers?

I found Capital Numbers through a Google search. I browsed their website to see their previous work. Since I don’t work with contractors often, I was pretty careful in my search. After viewing their portfolio, I gave their team a call.

How much have you invested with them?

The project cost under $1,000.

What is the status of this engagement?

We worked with Capital Numbers in November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project didn’t take long at all, and we’re pretty pleased with their work. We had a complex task, and their team found the answer at a reasonable cost. Our client was happy to have the issue resolved, only relaying positive feedback.

How did Capital Numbers perform from a project management standpoint?

Their team is very lovely and attentive. Dibakar was extremely friendly and focused, taking a lot of notes initially. Except for that first call, we communicated primarily through email. The team at Capital Numbers was on time, keeping up a good schedule.

What did you find most impressive about them?

Their attention to detail stands out. I always got the sense that they were listening before jumping in and assuming that they knew everything. The way their team double checks everything is excellent.

Are there any areas they could improve?

I don’t think so. It all went pretty smooth.

Do you have any advice for potential customers?

Have all of your thoughts together. I made screenshots to show what I wanted everything to look like. Their team looks for a good plan upfront. Whether you’re adding visuals and details, make sure they understand your project and what your outcome should be.

BACKGROUND

Please describe your company and your position there.

I am the owner/operator at XPRESS LAWN CARE in Houston TX.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

We were looking for a complete marketing package that provided graphics and ghost writing.

What were your goals for this project?

My goal was to run an advertising campaign online and via postal services.

SOLUTION

How did you select this vendor?

Capital Numbers worked with the budget I had and I feel that they surpassed what I needed done.

Describe the scope of their work in detail.

The whole process was easy peasy. I communicated to them what my Goal was and their team would email me ideas and drafts. I approved what I liked and they continued their worked based on my decisions.

What was the team composition?

I communicated with the project manager and designers. They were all friendly and professional.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the work was completed I ran a couple of online advertising campaigns and postal service campaigns. Both were very successful & I received new customers during the duration of the campaigns.

How effective was the workflow between your team and theirs?

It was smooth and efficient.

What did you find most impressive about this company?

I was most impressed with the quality of work they provided for the budget I had.

Are there any areas for improvement?

My experience with Capital Numbers was all positive and I don't have any complaints. Highly recommend!

BACKGROUND

Please describe your company and your position there.

Fifty Blue are a small design and marketing agency based in the UK. We work with clients to deliver marketing strategies and offer a consultative approach to the marketing of their business. The agency offer a number of services including strategy, digital marketing, design and websites. I am the Managing Director of the business which has now been trading for just over 18m.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

We were working with a client on developing a new WordPress eCommerce website with Woocommerce for their online business. We needed support in customising an existing theme and creating some custom aspects that matched the clients expectations.

What were your goals for this project?

The solution needed to be reliable and delivered within a timeframe to ensure the site met its deadlines.

SOLUTION

How did you select this vendor?

I came across Capital Numbers from a Google search and was impressed with what I saw and other reviews. Upon contacting them they were very quick to respond and completely understood my requirements.

Describe the project and the services they provided in detail.

WordPress customisation project - Customising an existing theme to match my clients expectations and developing bespoke plugins to suit the needs of the client. We have since also working on a number of other projects including server migrations and custom integration with third parties.

What was the team composition?

We had a constant project manager who is very clear and concise and stays in touch throughout each project. There is a then a team behind this that are bought in to assist depending on their specialism.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Working with Capital Numbers has enabled us to have confidence in a development partner who is very cost-effective. This allows us to take on more complicated projects which we otherwise would have stayed away from and make money as a business by offering addtional services

How was project management arranged and how effective was it?

Project Management was superb. Utilising CN project management tool has been great, keeping everything in one place and allowing us to communicate without lost dialogue. The PM was introduced from the first contact with the sales person once i confirmed the project and have been working with them since. Each new enquiry goes through the PM and comes back to me for sign off before proceeding with relevant team.

What did you find most impressive about this company?

Capital Numbers is very easy to deal with, quick, and cost-effective. They have all the required skills to achieve exactly what is asked and are able to explain in detail what they are going to do through very detailed scope of works.

Are there any areas for improvement?

Obviosuly time zones are a slight hinderance but I haven't seen this as a massive problem and generally when I request a task it is completed by the next working day.

BACKGROUND

Please describe your company and your position there.

I am in charge of media and seo for several small businesses and involved in getting them all online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

Capital numbers build a specific website design for us and helped non technical clients feel happy with the finished working website.

What were your goals for this project?

To enable small businesses to go online.

SOLUTION

How did you select this vendor?

By personal recommendations from a business colleague

Describe the project in detail.

Enable a custom design to work well and run happily on a user friendly admin site To foresee issues and reasons why things had to be just so or why things couldn’t work.

What was the team composition?

I spoke with both the sales teams and the project teams. I highly recommend them for their ability to turn ideas into websites!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From one small business going online to several others now asking if we can do the same for them. Because of ease, explanation and helpful attitude at Capital numbers.

How effective was the workflow between your team and theirs?

Brilliant. No time difference seemed to matter. All answers and assistance came thro as fast as they could

What did you find most impressive about this company?

The scale of detailed help. If it was a huge issue or a tiny detail—it was all dealt with in the same efficient way. Even live Skype calls to help.

Are there any areas for improvement?

No. Clients can be difficult and capital numbers put up with mine changing their minds and ideas often!

BACKGROUND

Please describe your company and your position there.

I am the Operations and Brand Manager for Natur House Ireland. Our company are experts in Health and Nutrition. Our team of qualified Nutritionists help Clients to identify and set health goals. We offer meal plans and dietary advice as well as offer complimentary natural plant-based supplements to compliment health goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

We hired Capital Numbers to help us re-brand and re-fresh Natur House for the Irish Market. Our existing material was not communicating our message clearly and did not look professional.

What were your goals for this project?

To develop a new suite of marketing collateral with a consistent and eye-catching brand message. This material was designed to communicate our message to our Clients more effectively.

SOLUTION

How did you select this vendor?

This vendor was recommended to us by a peer who uses this company for other work. We reviewed three other options but decided on this company based on the strong recommendation and the professional impression we got from our initial dealings with the company.

Describe the project in detail.

The project included developing a new look for Natur House marketing material. We worked closely to perfect one item, our leaflet and from here we grew all the further material which included posters, meal plans, customer infographics, social media graphics, google search and facebook ad graphics along with product explainers and self-edge strips to allow people to purchase our product confidently off the shelf. The designer really understood our brand and ensured that all material designed was brand consistent.

What was the team composition?

I worked very closely with the assigned designer. For the duration of the project, he worked solely with Natur House which kept things running smoothly and helped to avoid delays. The designer's manager was also in the loop but at not stage needed to intervene. Along with this the head of the company continuously checked in to ensure that we were happy with the progress.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My designer exceeded expectations. We got through all the material we had set out in the brief. Errors were amended efficiently and quickly which meant to project kept moving at a good pace. Great communication helped this also. My team love the new look and was very impressed with the suite of material produced.

How effective was the workflow between your team and theirs?

The workflow was efficient. I worried about the time difference considering we were working from different countries. This did not present an issue. We used Skype for quick and efficient communication and Teamwork was used to manage all files. This program was new to me but it really helped to avoid draft file confusions particularly when working with several versions. My designer constantly updated me which kept the workflow efficient.

What did you find most impressive about this company?

Everyone I have dealt with from the company has been extremely courteous and professional. The team took time to understand our brief in full, asked lots of questions and got to know us before kicking off the project. This made a real difference. The designer really understood our brand and the work he completed is excellent. We are so happy with our new look. Any issues (very few) were dealt with promptly and were completely resolved with no issue.

Are there any areas for improvement?

Honestly, no. I am happy with every aspect of the service and will continue to use Capital Numbers for this purpose. I have since hired the same designer for two further briefs and will continue to work with him.

BACKGROUND

Introduce your business and what you do there.

I am a project manager at The Internet of Team LLC, a facilities management company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capital Numbers?

We misplaced our trust in another developer, who delivered a shoddy mobile application, so we needed a new partner to fix the leftover mistakes.

SOLUTION

What was the scope of their involvement?

We provided Capital Numbers with the source code and all relevant documentation, but the platform that the other company created was not even worth using, so they rewrote our code from the ground up. They rebuilt the app for Android and iOS and coded it in Ionic.

What is the team composition?

We work with a project manager and a team of 2–3 developers.

How did you come to work with Capital Numbers?

I found them through an online search and was drawn to them because they said they guaranteed their work, which was different from the first company we worked with.

What is the status of this engagement?

Our engagement began in February 2019 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They provided excellent work. They exceeded our expectations and proved to be quick problem-solvers. If there was an issue, they had it solved by the next morning.

How did Capital Numbers perform from a project management standpoint?

They have stuck to our deadlines and been great communicators. We primarily use email, Skype, and Google Hangouts to stay in touch.

What did you find most impressive about them?

All things considered, it has been an outstanding experience.

Are there any areas they could improve?

No, we’re really happy with them.

BACKGROUND

Please describe your company and your position there.

We are an affiliate company operating mainly in the iGaming industry (Casino / Poker / Sportsbetting). We run over 100 comparison websites and our mission is to guide users to towards making the right choice by operating user-friendly and high quality products. My position is that of Group CTO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Capital Numbers?

We need to be able to translate our ideas to functionality. We spoke to Capital Numbers as they have a good pool of talented Developers which help us to achieve our aims.

What were your goals for this project?

Code needs to follow company standards and our documentation is a live document. The code produced needs to be efficient and delivery what is requested in the spec document.

SOLUTION

How did you select this vendor?

Capital Numbers was selected after running a project with one of their developers. The code quality was very good and we decided to increase our operations with CN.

Describe the project and the services they provided in detail.

We have multiple projects running with Capital Numbers. We are an affiliate company and we need to build products which support our clients. As we keep on growing, big projects come in which need resources and CN can help us scale quickly in the different expertise required

What was the team composition?

We have a mix of both plugin developers and Wordpress Developers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are generating business value faster and meet the stakeholder demands quicker.

How was project management arranged and how effective was it?

We managed projects internally. All tasks are placed on the job board with detailed description of what needs to be done. We work with feature branches on GIT and this helps us track the features' code with the task. We work together using our enterprise collaboration software (messages, screen share, calls etc) and never found issues.

What did you find most impressive about this company?

When we need to find resources, CN helped us immediately. Although there is a timezone difference of 4.5hrs, the team worked close to our timezone to make sure the time difference does not effect our work efficiency.

Are there any areas for improvement?

Currently don't have anything in my mind. When we had a concern / query CN was always there to help us.