BSS Commerce

BACKGROUND

Please describe your company and position.

I am the Administrator of a furniture design company.

Introduce your business and what you do there.: 

our company is the new e-commerce dedicated to furniture design in every aspect. Tradition and innovation merging. Quality furniture made by the best craftsmanship, integrating with the contemporary design intuition. That is our philosophy, an ideas, style, thinking laboratory, interpreter and exporter of Made in Italy all around the world.

OPPORTUNITY / CHALLENGE

 What challenge were you trying to address?
Our Magento website is on Magento 1. I have a team to work on the migration 2. However, there are some issues that I cannot locate, and tasks are pending.

SOLUTION

How did you find BSS Commerce?

Online Search

Why did you select BSS Commerce over others?

Pricing fit our budget

How many teammates from BSS Commerce were assigned to this project?

2-5 Employees
What was the scope of their involvement and team dynamic?
BSS was involved and worked on the audit and solution consultation. The audit is very comprehensive. They checked and audited all aspects of the website. All issues and bottlenecks were pointed out; they also suggested solutions to fix and improve.

What's the status of this engagement?

They delivered and handed the report and consultation. We are following their consultation.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

 I first knew about their modules. BSS modules are quite famous. After that, I found out that they also provided services, so I contacted them to ask about the services. I used their consultation service at first.

What was your primary form of communication with BSS Commerce?

• Virtual Meeting
• Email or Messaging App

In what ways can they improve?

Given what they provided, I think they are good already.
What advice do you have for clients with similar needs to yours?

BSS is active and can be a full-service provider for businesses. They provide quality services at a suitable cost. So you can give it a try.

UPDATED REVIEW

Giovanni S
Administrator, Online Design ShopDesign

Italy

1-10

Feb 2025 - Apr 2025

Less than $10,000

Verified

Project summary
BSS Commerce was hired by an online design shop to help with a Magento 2 migration. They conducted a full audit of the client's site and identified problems that needed to be fixed.

Feedback summary
BSS Commerce failed to deliver any tangible improvements and caused the client to incur financial losses. Their project management was extremely poor; they didn't deliver items on time and often failed to follow through on commitments. Overall, the client was disappointed with the engagement.

BACKGROUND

Please describe your company and position.

I am the Administrator of Deplain

Describe what your company does in a single sentence.

Online Design Shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BSS Commerce to accomplish?

• Solve some Magento 2 tasks
• Complete a Magento 2 migration

SOLUTION

How did you find BSS Commerce?

Online Search

Why did you select BSS Commerce over others?

Pricing fit our budget

How many teammates from BSS Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My experience with BSS Commerce was one of the worst I've had since working with Magento.
I relied on them for a series of issues and implementations during a migration from Magento 1 to Magento 2. I had already provided a list of problems to solve. They gave me an initial estimate but told me they needed to perform a full audit of the site to confirm it. Thinking they were reliable developers, I trusted them and paid $1,295 USD for the audit alone on February 5, 2025.
Over 3 weeks later, the audit finally arrived, and they estimated around 375 hours of development work. I removed everything that wasn't necessary and was willing to move forward.

So, I decided to test them and asked them to fix a few bugs before proceeding.
That's when the nightmare began. They fixed one issue and broke another without checking what they were doing. Then they started pressuring me with offers of 10–15% discounts on their hourly rates if I signed up for 50- or 100-hour monthly maintenance packages—without considering the urgent issues I had already presented when I entrusted them with the development.

I decided to terminate the relationship and lost around $1,300 without getting anything in return. They had also said they would refund some of the unused hours, but after two weeks I haven’t seen anything and they’re no longer responding to my messages.

I interacted with the following people: Clara, Amy, Alison, Andrea. I hope this review helps other users stay away from this company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes that demonstrated progress or success.
Despite paying for an audit and attempting initial collaboration, no tangible improvements were delivered. The issues I asked to be resolved were either ignored or handled poorly, often causing new problems. The collaboration ended with no usable deliverables and a financial loss.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was extremely poor.
They did not deliver items on time — the audit alone took over 3 weeks, far beyond reasonable expectations. Communication was inconsistent, and they often failed to follow through on commitments. When I raised issues, they responded with upselling attempts rather than addressing the problems at hand. There was a clear lack of organization and quality control, as fixes would often break other parts of the system. Overall, my needs were not understood or prioritized, and the entire process felt disorganized and unprofessional.

What was your primary form of communication with BSS Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unfortunately, I did not find anything impressive or unique about this company.
The entire experience was disappointing — from the lack of accountability and delayed communication to the poor quality of work and pressure to commit to large maintenance packages. Nothing in their approach stood out in a positive way.

Are there any areas for improvement or something BSS Commerce could have done differently?

There are several areas BSS Commerce could improve on.
First and foremost, they need to focus on quality control — fixes should not introduce new problems. Clear, transparent communication is also essential, especially when delays occur or expectations change. Their project management should prioritize the client’s initial needs rather than pushing sales of large maintenance packages. Finally, honoring refund commitments and responding to messages promptly would go a long way in rebuilding trust.

Overall rating:    0.5
Very Bad

Quality:    1
No service provided

Cost:    1
I lost a lot of money

Schedule:    1
very slow

Willing to refer:    0.5
I had a very negative experience and would not recommend them.

BACKGROUND

Please describe your company and your position there.

Zone 45 Srl is a Media agency that offers several services for fashion e-commerce: shooting, adv campaign, contents, catalogue, insert data and more. I am a collaborator who has the task of following the technological part of the sites for which we work, interfacing with the development agency BSSCommerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BSSCommerce, and what were your goals?

To date we create e-commerce photos, campaigns, videos, social content, and so on, for six websites and we have completely entrusted the development and assistance to BSSCommerce (bernaitalia.it, maxfort.it, sophiacurvy.com, blockeleven.com, rada.it, crrcwear.com)

SOLUTION

How did you select this vendor and what were the deciding factors?

In 2018, BSSCommerce was already an established company, which we knew as a Magento specialist (platform used by the sites of our competence). After a first approach we decided to collaborate with them permanently. The professionalism, the availability, but above all the impeccable competence are the reasons that have convinced us that BSSComemrce is the best partner for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The websites we work for needed adjustments, improvements and assistance. We asked for a detailed analysis of the state of affairs and studied the approach for each of them with an estimate of time and costs. So we are proceeding with the partial rework of the code and the creation of new landing pages and graphic adjustments. A new development is going to a goal: an interface between ERP and Magento for some websites.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, a developer full-time, and if necessary additional developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The traffic is constantly increasing and we have had positive feedback from our customers about UE.

Describe their project management style, including communication tools and timeliness.

Trello is our tool for communicating. In case of a big problem we notify our project manager in advance through the dedicated Skype group. Either way, their response is always quick and on time.

What did you find most impressive or unique about this company?

Often, they help us step by step, because we don't have the technical expertise to manage Magento, so they are teaching us something new every time.

Are there any areas for improvement or something they could have done differently?

We have yet to make the code perfect, to delete some minor bugs... and they are working on this. We are satisfied.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a sporting goods store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BSSCommerce?

We were looking to redevelop and upgrade our existing website, so we hired BSSCommerce as our long-term partner.

SOLUTION

What was the scope of their involvement?

We began by discussing our goals with BSSCommerce. They looked through the coding of our website and proposed a timeline to redevelop it. 

They’ve upgraded our platform from Magento 2.1 to Magento 2.6. We also requested they install something to improve the functionality of our website, so they’ve presented us with a few options.

They’ve completed the first two phases of the redevelopment, including speed optimization, and have just begun the third phase.

What is the team composition?

The project manager is our main point of contact and responsible for interfacing with the development team.

How did you come to work with BSSCommerce?

We had used two of their extensions and were impressed with the services they offered. Of the three companies we considered for this project, they offered the best solutions. They were also approachable and responsive as well, so we decided to work with them.

How much have you invested with them?

We’ve spent $10,000.

What is the status of this engagement?

We began working together in October 2020, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are no quantifiable metrics at this time because we’re looking to finish the redevelopment work before doing any sort of marketing. However, BSSCommerce has met all objectives to date, on time and within budget. We don’t have any problems with their work; they are very proactive. 

Their team also interacts with our hosting company, so they’re able to resolve any issues with the server and website communication, even if these arise overnight or when we’re closed. 

How did BSSCommerce perform from a project management standpoint?

They do very well in terms of project management. They’re always available and responsive, addressing all of our issues and queries and proposing further solutions. We communicate primarily through Jira and use Skype as needed.

What did you find most impressive about them?

Their knowledge of website development is impressive. They’re focused on customer satisfaction, making this experience much better than what we’ve had with other providers. They are patient with us and never push us to move too quickly.

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

Be specific as to what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Discount Equestrian.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BSSCommerce?

We hired BSSCommerce to develop our website.

SOLUTION

What was the scope of their involvement?

Our website is built on Magento and BSSCommerce has provided speed optimization work and fault-finding. They conducted an audit of our site and put together a list of tasks to be prioritized.

Since then, they’ve been our go-to developer for any work that needs to be carried out.

What is the team composition?

We have a dedicated account manager that serves as our main point of contact. We don’t talk directly to the developers; the account manager liaises between us and the developers, updates us on the progress, and answers our questions. 

Their technical director becomes involved when there’s an aspect of the project that is particularly tricky. 

How did you come to work with BSSCommerce?

They were Magento-certified and had reasonable prices, so we decided to work with them.

How much have you invested with them?

So far, we’ve spent around $60,000.

What is the status of this engagement?

We started working with BSSCommerce in February 2020. The partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has become faster, more reliable, and more visible. It has stopped breaking down every day. Development has also become a bit more structured and follows a better process. I’m happy with BSSCommerce’s services overall.

How did BSSCommerce perform from a project management standpoint?

They’re good in terms of communication. Even though they’re based in Vietnam, their English is very good and puts mine to shame, to be honest.

What did you find most impressive about them?

BSSCommerce is pretty responsive in dealing with anything urgent. Their technical director is very approachable, and we can go to him anytime.

Are there any areas they could improve?

No. There are always things the customer would love to have, but aren’t feasible for BSSCommerce to do.

Do you have any advice for potential customers?

They should have a clear list of objectives. That’s all we do, really. We have a list of tasks and some of which are marked as priorities.

BACKGROUND

Introduce your business and what you do there.

I'm the e-commerce manager. We are an optical retail chain, and we offer online and offline services to our customers in Hong Kong. We provide eye checks, microsurgery, and professional eyewear services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BSSCommerce?

BSSCommerce developed our websites.

SOLUTION

What was the scope of their involvement?

We had BSSCommerce help us with the development of our websites. We had two domains — one was used for the corporate site, and the other was used as our e-commerce platform. We gave them our idea of how we wanted the website to look like, and they completed the design for us. They built our websites from scratch using Magento.

We also gave them a flowchart to implement on our e-commerce website. Our system is quite complicated because, for our eyewear sale process, we combine online and offline, so we needed the website to connect with our offline system.

What is the team composition?

We worked mainly with a CTO and a project manager, but we had a team of around 10 people working on the project.

How did you come to work with BSSCommerce?

I found BSSCommerce on Google. I knew them because I worked with them in my previous company, and that's why I recommend them for this project.

How much have you invested with them?

We invested 500,000 Hong Kong dollars (approximately $65,000 USD).

What is the status of this engagement?

The project started in October 2020. BSSCommerce delivered the corporate website by December 2020 and the e-commerce website in April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was excellent. The most challenging part was the implementation of the system that connects to our offline system. It was important for us since we are building a loyalty system that is not just for online sales but is also fulfilling for our customers.

How did BSSCommerce perform from a project management standpoint?

The coding and UI/UX were on point. BSSCommerce always met the deadlines, and everything was delivered in excellent condition. We used Trello and Google Workspace to manage the project, and they responded very quickly to any bugs reported. Overall, it was a fantastic collaboration.

What did you find most impressive about them?

The process and the quality of the service that BSSCommerce provided were what stood out the most for us. Also, the timezone wasn’t a concern for us because they were stationed in Vietnam which has a very similar time zone to Hong Kong. They were a good choice for us.

Are there any areas they could improve?

I can't think of anything that BSSCommerce can improve because I'm very satisfied with the service and the deliverables they provided.

Any advice for potential customers?

BSSCommerce provides a good quality service with fast response times at an excellent price point. I strongly recommend them to others.