Brainvire

BACKGROUND

Introduce your business and what you do there.

I’m the product manager at Solv Systems, a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Our CEO had an idea for a new safety product. I was employed to manage all of the design and market research all the way to development where we needed to engage a partner.

SOLUTION

What was the scope of their involvement?

I’ve been working regularly with them for the development of the digital safety system. We started with phase one to get it to an MVP. I did a lot of the functional requirements and detailed designs. It was only in the last two weeks that we’ve gotten to the end of phase one. Now, we’re transitioning from the defined work of phase one to an ongoing time-based role.

The solution is basically a SaaS-based, online safety management system. Users will be able to manage their safety in their own way. They’ll be able to go in there and set up the account for exactly how they want to manage safety. Hypothetically, if they have an inspection or checklist that they do, they can build that in the system. We have a form builder in there. They can build their forms as they need to and then go out into the workplace and actually manage them on their phones and tablets or can complete it on the desktop.

What is the team composition?

I spent most of my time engaging with Rohit (Team Lead) who works as a business analyst. He sat between me, the frontend developer, and the backend developer working on the project. Over time, they ended up getting another developer involved as well.

How did you come to work with Brainvire Infotech Inc?

I did my due diligence to the best of my ability. I looked at organizations within Australia, the Philippines, India, and a couple in the US as well. There were financial considerations as well because we’re a startup. I came up with a list of about 50 different vendors through online search efforts, including Clutch. I reached out to all of them and shortlisted some. In the initial engagement process, we felt Brainvire Infotech Inc would be a good fit based on the team they’d provide and their reasonable pricing.

How much have you invested with them?

We’ve invested about $40,000.

What is the status of this engagement?

We started working together in August 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics yet. When we looked at phase one, we broke it down into 5–6 key areas of the platform. The first part was getting the UI done, but it was then integrated with the user registration like user authentication. We break it down in that fashion and then we set each of those as a milestone. We roughly attributed a month for each milestone. Some milestones are a lot bigger than others. We based it on that. We approximated it would take 4–5 months.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re really good. Their team was very flexible in using what I wanted if I felt strongly about something. We use Trello for the most part. With the new system, I had used Jira before but they were very open to whatever I preferred. I use Jira to copy all the functional requirements and they run with that from what I’ve given to them. I used Figma to design the UI in collaboration with their frontend designer. I’d give them all the design work that I’d done and morphed it over and made it their own.

What did you find most impressive about them?

One of the things that I appreciate most is their willingness to go out of their way for me. They are very good at communicating exactly what the options are, what we could do, and even helping me understand from a technical standpoint. I’m not a developer. I’ve picked up things over this journey which has been amazing. Brainvire Infotech Inc has really helped me with that.

They’re really good at communicating with detail. I can reach out to developers specifically and have one-on-one chats to help them understand the requirements if there’s any miscommunication. It’s allowed for a cohesive development process. There hasn’t been the bottleneck of everything going through one person.

Nothing has ever been a problem for them. Some teams can be very passive and nod their heads at what the client wants. They do that but are also very open in providing feedback and sharing their own ideas. That’s been really appreciated.

Are there any areas they could improve?

There’s always an initial period of getting to know how each team works, collaborating together and building the relationship. Overall, I haven’t had any issues at all with working with them. If there was ever anything I thought we could improve on, they’ve been completely responsive to everything.

Do you have any advice for potential customers?

I get a lot of value out of seeing people and talking to them. Being an Indian-based company, it could very easily be done on Skype without ever seeing them. I found it very rewarding getting on video chats with them. That contributed to me selecting them in the first place.

I felt very happy to get on video chats and have those kinds of talks. Knowing the people you deal with means a lot. They’re quite comfortable with video chats. If you’re comfortable using any certain communication tools, tell them. That made my life a lot easier.

BACKGROUND

Introduce your business and what you do there.

I’m the COO for Trendz 360 Pte Ltd, a footwear business. I’m in charge of group operations. We have multiple sales channels, retail, wholesale, and e-commerce throughout Southeast Asia, Europe, and the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We engaged with Brainvire Infotech on two projects. For our e-commerce business, we previously had multiple websites, which was a challenge. It was difficult to maintain all of them under different platforms.

For example, we were using Magento but then used different versions for different countries. Some were using Enterprise, and some were using the community versions. Our challenge was to try to maintain multiple sites with the resources we had.

SOLUTION

What was the scope of their involvement?

We got Brainvire Infotech to look into our e-commerce web structure. It was the whole structure for the whole group, and we engaged with them to try and standardize a standard version so that we could apply it across the group wherever the country of operation is.

We wanted to have one single instance, making for more efficient upgrading and updating of data. Their team took us through that process.

Because of their familiarity with the site, we decided to engage with them for monthly maintenance. In terms of troubleshooting and technical issues, they’re the ones that support us regularly. We also have engaged them to work on another project to implement a standard ERP system across the group, which is ongoing. As we have multiple entities in the group, the implementation will be on a stage-by-stage basis.

What is the team composition?

We’ve been engaging with a project manager. He is our key contact.

How did you come to work with Brainvire Infotech Inc?

It was an introduction by an associate. We were interested to know more about what they were doing, so as a result of that, we actually sent one of our e-commerce team members to India.

We wanted them to get an idea about their organization and capabilities while visiting their office. Based on that, we decided that they were the one that could help us go through our implementation and development process.

How much have you invested with them?

For our previous project, we spent around $60,000. For this current ERP project, we plan on spending between $200,000­–$250,000.

What is the status of this engagement?

We started working with them in early 2020, which went through the coronavirus pandemic. We finished that project in August or September 2020, but we’re currently working on the ERP project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have timelines for these implementations and different stages. In the case of our most recent project, we have regular updates. We use a Gantt chart for various releases and weekly updates to ensure everything is on track. We have regular communication with their team.

How did Brainvire Infotech Inc perform from a project management standpoint?

Because of their efficient communication style, we know who to approach for any issues that arise. We’ve maintained a close relationship with their project manager.  Their team keeps us updated on what they’ve developed. They’ve been responsive and quick to answer our queries, which we’re happy with.

Along with our project Gantt chart, we use Jira. I believe Brainvire Infotech also has its own project management tool, which helps them know weekly completion status.

What did you find most impressive about them?

We’ve worked with third parties that took a while to get back to us in the past. Whereas with Brainvire Infotech, we’ve been able to reach out to them, and they get back to us very promptly. They also have an account manager that we can get into direct contact with. That’s been very helpful.

Are there any areas they could improve?

So far, there isn’t anything I can think of at the moment.

Do you have any advice for potential customers?

At the very beginning, time must be spent on scoping out the project so that both parties are aware of the extent of the involvement in any implementation.

BACKGROUND

Introduce your business and what you do there.

I am the COO and CFO of an artist management platform. We promote US-based artists through our platforms, including our physical book, web portfolio, and social media channels. Our website allows users to export and manage their own portfolios.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

The SSL, the security function on our website, was expiring. Due to the security expired function, users had a problem managing their own website, so it became an urgent issue for our business.

SOLUTION

What was the scope of their involvement?

In addition to renewing the SSL, Brainvire Infotech Inc suggested we expand our scope of work and recommended that we update our code and switch the server to AWS.

What is the team composition?

There were three dedicated members of their team working on the project. On top of that, a few supervisors worked with us occasionally and oversaw the project.

How did you come to work with Brainvire Infotech Inc?

I looked at some outside resources to fix the problem. Brainvire Infotech Inc was one of the strongest candidates that I found. I think they were referred to us and I also found them in a search. They seemed to be really solid in tech and apparently, they were the right size to be able to handle different problems and inquiries. I approached them to address the problem and asked for a quote to have them solve those issues.

How much have you invested in them?

We spent less than $10,000.

What is the status of this engagement?

We began working with them in December 2020, and we are wrapping up the project now. It is almost done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am satisfied with their service. They are dedicated to our project and they provide valuable input. They estimated they could complete the project in 100 hours of work, but they spent more than 300 hours on it because they found unexpected issues, bugs, and problems.  However, they didn’t request additional payment for their work. They autonomously figured out what they should do and completed the project as promised.

How did Brainvire Infotech Inc perform from a project management standpoint?

Our project manager is very open about their progress. Even though there is a time difference, he is flexible and responds to our requests. We usually communicate through email, Google Meet, or Zoom. We also use Skype for instant communication.

What did you find most impressive about them?

There is a time difference between our team and theirs, but they still communicate well. I would compare them to any US-based provider because they’re able to provide more attention to our project despite the time difference. Their prices are also very competitive.

Are there any areas they could improve?

I don’t have anything right now.

Do you have any advice for potential customers?

Before hiring them, clearly define the scope. Then establish open communication channels so you can easily get in contact with one another. Skype might be a good option considering the time difference.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director of automotive for an automobile services company. We’re dealers of multiple brands such as General Motors, Ford, Cadillac, Honda, and more. We have various support businesses focused on the automotive industry such as quick-service chains.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed help to develop a B2C mobile app. We didn’t have any web or mobile solutions that customers could use to look at our portfolio or access various services such as a booking system. We had a legacy system that wasn’t very usable. It had limitations that we wanted to address with a partner.

SOLUTION

What was the scope of their involvement?

They developed our iOS and Android app. It was a B2C mobile application covering sales and after-sales. They developed everything from the UI, design integration, developing, testing, and deployment for about six of our brands. It was a collaboration between their staff and several of our teams to research ideal app functionalities for our end product.

What is the team composition?

It was a hybrid project with onshore and offshore resources. There were two teammates on-site and about 8–10 people working offshore.

How did you come to work with Brainvire Infotech Inc?

I had previous experience with them in an earlier organization of mine. We reached out to them and multiple possible partner companies. The decision to hire them was made based on multiple factors.

How much have you invested with them?

We spent under $500,000 on their development services.

What is the status of this engagement?

We started working together in October 2017, and the project wrapped up a year later in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work quality was pretty high, especially their design deliverables. They were generally on time but took a little longer than expected in the original estimate. This is the first app within our country and peer group with this set of functionalities.

How did Brainvire Infotech Inc perform from a project management standpoint?

Project management was above average. We had our own tools that we used. We used Teamwork to track progress.

What did you find most impressive about them?

The cost-value ratio is good. The range and quality of services we received were very affordable.

Are there any areas they could improve?

Most things are good. We’ve done multiple projects after that because they deliver good quality.

Do you have any advice for potential customers?

Scope out the project and engage on the design up front. Split up the project into design followed by execution. That way you can have a very detailed scope in place without much ambiguity in the project.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for NMR Consulting. We do a lot of contract work with the federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We were trying to set up an order entry system that would support one of our business efforts. Given our short time frame, we decided it would be better to solicit another company to build the system based on our requirements rather than completing it in-house.

SOLUTION

What was the scope of their involvement?

We needed to build an ordering system using SharePoint. We had very specific criteria, such as how we wanted to price and track our products.

Initially, we spent a few weeks working with Brainvire Infotech Inc to solidify our requirements documentation and ensure that they understood everything we were looking for.

Then they spent ten weeks in development. We set up an instance for them to develop it in the cloud so they didn’t have to migrate it from their system to our system.

What is the team composition?

Our main point of contact was our customer service rep. The developers supported him throughout the project.

How did you come to work with Brainvire Infotech Inc?

We searched for developers online. Our CTO and I vetted multiple companies and were able to narrow our list down to three companies. We decided Brainvire Infotech Inc was the best fit. They were capable and were familiar with the technology we wanted to use.

How much have you invested with them?

We spent about $23,000.

What is the status of this engagement?

After solidifying the contract, they began working on the project in August and finished in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They developed the platform within the given timeframe so we were able to release everything on time. Additionally, the quality of their work is very good. We needed to make two minor changes, but they implemented them quickly and it worked out very well. The solution works exactly as we hoped and includes features that we hadn’t even thought about.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc’s team was very proactive and asked a lot of questions up-front. As they developed a plan on their side, they reached out to us for feedback.

We were constantly in contact with our customer service representative, who provided periodic updates. He was very organized and worked well with the rest of the team. He also articulated how the project was going. Everything went according to plan and they communicated very well. We typically communicated via email, but we also set up conference calls when needed.

What did you find most impressive about them?

They were like an extension of our company. That’s how good their communication and feedback was.

Are there any areas they could improve?

There was only one instance when things didn’t run smoothly. At the time, we couldn’t contact our customer service representative, and so we were working directly with someone else. It created a small scheduling issue. However, whenever we worked with the team directly, things went well.

Do you have any advice for potential customers?

Anybody working with an outsource partner needs to communicate with them. They should articulate their requirements, answer their partner’s, and ask questions themselves.

BACKGROUND

Introduce your business and what you do there.

I am the owner and president of a magazine publishing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We were looking to consolidate four different websites across three different platforms into one site.

SOLUTION

What was the scope of their involvement?

Brainvire consolidated our different websites into one Magento platform. They successfully created one platform with a shared back-end, login, products, and stories but separate branding. 

We also took this opportunity to increase the site’s efficiency and improve our opportunity for sales, customer service, and marketing. 

What is the team composition?

I worked directly with four members of the Brainvire team, including a project manager and lead developer.

How did you come to work with Brainvire?

I put a post up on a job board and received about 15 proposals. I spoke with all of them but narrowed it down to Brainvire based on their willingness to put in work. 

They dedicated many hours to developing a proposal and answering my questions before I even paid them one cent, which I found impressive. They were very considerate about making sure my concerns were met upfront. By the time we began the project, I had plenty of confidence in their abilities.

How much have you invested with them?

We have invested about $35,000.

What is the status of this engagement?

Our engagement with Brainvire ran from June – September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We are definitely seeing increased sales through our websites, which is a direct result of our collaboration with Brainvire. We have seen about a 25% increase in sales so far as well as increased phone calls with serious inquiries and fewer calls about how to operate the website. IT has also decreased the amount of time my staff has to spend on the website. 

How did Brainvire perform from a project management standpoint?

They did a great job managing the project. I was active throughout the process and held them accountable for deadlines. Brainvire has a transparent team and is eager to please. 

What did you find most impressive about them?

They’re most interested in long-term customers and relationships. They prioritize these relationships over billable hours and seem to have a real interest in how my business is doing. They’re willing to put the time in to create a long term investment in their clients’ businesses.

I’ve also spoken with their CEO directly. I haven’t seen that level of involvement in many other companies.

Are there any areas they could improve?

We had some minor difficulties with the time zone differences and communication, but everything was solvable. They do a great job and I never had any major concerns about them.

Do you have any advice for potential customers?

Schedule regular meetings with them to keep the project on track.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a health startup. Initially, I was focused on independent health coaching but later decided to create a hiking app for kids.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

They helped me with the process of creating the app.

SOLUTION

What was the scope of their involvement?

They started by breaking the app into four separate project phases: analysis and design, technical development, testing, and launch. I started with an idea in a PowerPoint presentation that documented what I wanted the app to do. I also provided them various rudimentary screens to guide the design. Currently, the app is live and available to iOS users. After creating income with this product, we’re hoping to create an Android version as well.  

What is the team composition?

I worked with their CEO, lead business analyst, and head of custom mobile solutions at the start of the project. When we began app development, there was another group of four people that I worked with. Within that group, there was a lead business analyst, a lead designer, and a technical lead.

How did you come to work with Brainvire Infotech Inc?

They were recommended to me by a friend of a friend. I did some research on their company, and they sent me their portfolio. After looking at their experience, they seemed like a great company to work with.   

How much have you invested with them?

We’ve spent just over 20,000.

What is the status of this engagement?

We’ve been working together since September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The final product exceeded my expectations from both a design and development standpoint. We’ve had our first 100 downloads, which was a good milestone for us. People who have used the app say it looks clear and professional. Customers are giving us positive feedback on the App Store as well.  

How did Brainvire Infotech Inc perform from a project management standpoint?

They were very responsive, often able to provide answers to our questions very quickly. Their team also worked well as a team on our calls. They had various individuals on calls to answer any specific questions I had. Their communications were always very responsive and organized.  

What did you find most impressive about them?

They were able to deliver a product that exceeded expectations in only 10 weeks. 

Are there any areas they could improve?

I don’t have anything negative to say about them. 

Do you have any advice for potential customers?

Have a strong idea from the beginning and be very decisive when it comes to your product.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of GoToChat. We’re developing a chat app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

I brought them on to develop my app.

SOLUTION

What was the scope of their involvement?

Brainvire is developing my app from scratch, based on my idea. It’s being developed for Android and iOS.

What is the team composition?

I’ve worked mainly with two of their members.

How did you come to work with Brainvire Infotech Inc?

They were referred to me by a friend who’d been working with Brainvire for quite some time.

What is the status of this engagement?

I started working with Brainvire in September 2020. We’re still in development, and I think that we’re going to go live by January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire is a pleasure to work with, and it’s clear that they have a lot of experience with software development.

No one besides my family has seen the app so far. We’ll find out how it performs in two weeks. Brainvire delivered what I asked them for.

How did Brainvire Infotech Inc perform from a project management standpoint?

I had a tight timeline for the app, but they always stayed on top of the development. We have daily meetings where I share my feedback on the latest version, and they make the changes I request by the next day.

What did you find most impressive about them?

They always keep me up to date. I’ve worked with another company, and I always had to chase after them.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for future clients of theirs?

Based on my experience working with providers, I need to have a checklist for myself in order to stay on track.

BACKGROUND

Introduce your business and what you do there.

I am the product manager for an educational company that belongs to the Ministry of Education in Saudi Arabia. We are creating digital solutions for the education field, especially for the Ministry of Education.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

The product is an application that targets parents and provides them with information about private schools in the country, which allows them to pick a suitable school for their children.

SOLUTION

What was the scope of their involvement?

The frontend developers from the Brainvire team delivered the UI for the frontend pages of the application. It’s a mobile application for both iOS and Android.

What is the team composition?

Brainvire assigned us two frontend developers who we worked with directly. We sometimes worked with a supervisor, and he managed the agreement, the proposal, and other related tasks.

How did you come to work with Brainvire Infotech Inc?

I searched online for companies that could provide us with frontend development and who specialized in React. I found Brainvire and looked at their profile, and after comparing them with another company, I chose them because they were different.

How much have you invested with them?

We spent about $4,000 per month.

What is the status of this engagement?

They started at the beginning of June 2020 and the project was completed by the end of September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is in the Google Play Store. We received a minimum functionality issue from Apple, but we are working to resolve this issue.

After one of the developers had to leave due to unforeseen circumstances, Brainvire worked to resolve the issue very quickly, and they provided us with another developer.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire was amazing. We have our own project management tool which is Jira, and they sent us the timesheets weekly for both developers.

What did you find most impressive about them?

They provided us with unique developers. We needed time to find frontend developers who were interested in React, and they have those developers.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the country manager at Lee Mill Pvt. Ltd., a one-of-a-kind luxury business in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

One of our challenges was having to work from home. We needed to understand how the business could continue. Our system was really outdated with a lot of manual work. We wanted to upgrade or get a better system. 

We looked around for a couple of options. We went to them with a few things in mind because we use a home shopping model, which means that clients don’t come to our store.

SOLUTION

What was the scope of their involvement?

We generally share videos with customers of what we have in our store, pack it up, and send it to them. If there are pieces going out from my system, I need to know who it’s going to, when it went, and when it is coming back.

Brainvire Infotech built a system that does that for me. I also needed one system to handle my stock, my sales, my CRM, and my inventory. The system we had didn’t support all these functionalities. 

I needed my information to be handy to where I could be anywhere in the world and should be able to access it. They used Odoo to build the system.

What is the team composition?

I had a main point of contact, and he had two developers from his team working with us.

How did you come to work with Brainvire Infotech?

The team that built our website are the ones who recommended Brainvire Infotech to us. When I did the first demo with them, I was intrigued by how easy the system was to use and how automated it was.

How much have you invested with them?

We spent $30,000–$40,000.

What is the status of this engagement?

We worked together from August–October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire Infotech was able to deliver what I wanted. I can access my entire system and see my sales and my stock, and I don’t have to depend on anybody to send me that report. We’ve taken the entire project on and will be finishing it up in the next few months. 

We’re done with phase one of our business setup and should be live by early next week. Everybody will use it. It’s been an easy takeover. I did look at other ERPs that were offered in India but this one was by far the most international one and extremely user-friendly. 

I don’t see any issues in the upcoming future with this system. I feel very positive about it. I can’t imagine anyone will have any issues. I asked them if they could set up a user manual in terms of a video guide for the team and they happily agreed to it.

How did Brainvire Infotech perform from a project management standpoint?

The team was really on top of their deadlines. There was constant communication from their end. If they updated something, they told us what they did and wanted us to see it before they moved forward. They kept working at it until we were absolutely satisfied.

What did you find most impressive about them?

Brainvire Infotech was very professional in their approach. They were confident in the system they pitched to us. There was never a moment of doubt in which I felt unsure or that I was being tricked into having that system. They’re really good at selling their product and understanding our needs.

Are there any areas they could improve?

There’s room for growth for them in being more clear when they’re signing on with somebody in terms of what their scope of work is. For example, there was a certain part of the project that I had agreed upon in the beginning.

However, we were on two different pages about it. It was a very small thing compared to what they gave us. Brainvire Infotech should go into a little bit more detail about what the customer wants.

Do you have any advice for potential customers?

Be clear and honest about what you’re looking for. If you have a smaller budget or you want certain things, it’s best to be crystal clear. Have a meeting a couple of times before you sign on with them.