Brainvire Infotech Inc

BACKGROUND

Introduce your business and what you do there.

I’m the CIO and head project manager for ABC Hardware Inc. and Special Events. We have a series of brick-and-mortar hardware stores in the Western New York region as well as three special event stores where we rent party-based equipment to customers. 

On top of that, we’re a True Value Hardware affiliate, which means we take orders from customers using the True Value network and have items shipped directly from True Value warehouses to their homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We were trying to come up with a system that allowed us to control our inventory, manage our warehouse, and combine our sales into an omnichannel environment. The solution also needed to have a rental component and shipping system where we could fulfill orders from our warehouse for customer pickup. Finally, we wanted to utilize the True Value API to handle orders shipped from True Value warehouses directly to our customers’ houses.

SOLUTION

What was the scope of their involvement? 

Brainvire Infotech Inc has built out our omnichannel platform. The first phase involved investigating the True Value API to determine the best e-commerce ecosystem. Once we settled on Magento, we moved to the second phase where we did our due diligence to determine if we needed Magento Community or Magento Enterprise (Adobe Commerce). 

In Phase 3, we identified Odoo as a suitable ERP system. We’re currently still working on the rental side as well as the B2B portals for Adobe Commerce. 

What is the team composition? 

I work with about eight people, including a head Magento engineer, two junior Magento engineers, and two Odoo engineers. On the server-side, they’ve assigned someone to help us choose the best server, hosting location, and maintenance package. There’s also an overall project manager.

How did you come to work with Brainvire Infotech Inc?

I had an existing relationship with Brainvire Infotech Inc from working with them on an integration while at my previous company. The project was pretty similar but less complex. I did some additional research just to make sure that other people out there were having similar experiences with them.

How much have you invested with them?

We’ve invested about $125,000.

What is the status of this engagement?

The project started in June 2020, and it’s still ongoing. The pandemic has slowed things down a bit from our end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By tapping into the True Value API and bringing it into our Magento e-commerce system, we’ve been able to distribute True Value products across the world and make income off of it. We’ve seen quite a good increase in sales as a result.

Additionally, we’ve centralized our warehouse and special events inventory, which was led to an increase in sales now that we have much better visibility on our products. We know when an item is booked and when it’s blocked out, so we’re not over-promising and underdelivering as much anymore.

Finally, we have a better understanding of what our margins are. We now know which products to push and pull back based on profitability.

How did Brainvire Infotech Inc perform from a project management standpoint?

Brainvire Infotech Inc really excels in project management using Jira, Odoo ticketing, Skype, email, and Google Meet. That helps in terms of team coordination and communication. Also, they always have people available during my critical work hours, even though I’m in New York while they’re in India. 

What did you find most impressive about them?

I like how they feel more like a partner than a contractor. The team does a great job of understanding what your needs and wants are from the project’s perspective and then fulfilling that. They don’t just do what you ask them to do — rather, they make suggestions and talk through growth opportunities within the integration based on their experience with other customers.

The other aspect that I like about them is their accessibility. From the underlying workers to the CEO himself, I can access really high-level personnel if there are ever any issues or if I want to check in on how the project is going.

Are there any areas they could improve?

They have a lot of people working within departments, so you sometimes have to work with different people from one project to the next. That means taking the time to get to know their style while they learn yours. I’d like to see a more consistent, dedicated team that we could carry through everything. 

Other than that, I don’t have any criticisms about the quality of their work, communication, nor price. 

Do you have any advice for potential customers?

Be comfortable communicating through Skype and Jira and understand those platforms. Also, for any project that Brainvire Infotech Inc is working on, it’s best to have a dedicated project manager. Don’t assign someone who has a lot of other existing duties and have them fit these integrations in because there’s so much detail involved. You need someone who can give these projects their full attention and manage that bidirectional communication. 

UPDATED REVIEW

This review was published on October 1, 2018.

Kevin Clor

CIO, ABC Hardware

Retail

11-50 Employees

Buffalo, New York

$50,000 to $199,999

Jun 2018 - Aug 2018

Project summary

Brainvire Infotech Inc developed an e-commerce platform using Magento 2. They integrated an existing API system to the platform for retail efficiency and created appealing flyers for the site’s frontend.

Feedback summary

The new platform makes processing, shipping, and tracking orders more streamlined, and product inventory is easier to update. The dynamic system allows for all products to be viewed and purchased in one location. Brainvire Infotech Inc's team was communicative and easy to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO for ABC Hardware. We are a member of the True Value Hardware Network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Since we’re a member of a network that offers over 200,000 products, we needed a coherent, comprehensive, and efficient way to sell from all facilities. We sell to both individuals and companies from 13 locations in the US, so we sought a way to organize and streamline our process. We wanted an online platform to keep track of inventory, product information, and take care of order fulfillment.

SOLUTION

What was the scope of their involvement?

Initially, they developed an e-commerce platform through Magento 2 and incorporated our API system into it. They designed the Magento 2 platform to have a dynamic and responsive theme, integrating Braintree for payments. They then developed the system to update according to True Values Hardware’s catalog automatically and added the Linux tool cron to refresh all product information. Additionally, they produced high-definition flyers for our services and posted them on our site.

What is the team composition?

I primarily worked with the project manager.

How did you come to work with Brainvire Infotech Inc?

I spoke with one of Brainvire Infotech’s teammates at a tradeshow, and we decided to work with them after hearing about their API experience.

How much have you invested with them?

We spent $50,000 on this project.

What is the status of this engagement?

We worked together from June–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are now able to offer True Value Hardware’s entire catalog in one location. Our company can also expedite shipping because the platform allows us to pick the closest distribution center. The system accepts PayPal, Apple Pay, and Google Pay, making digital transactions easier. Because of their work, we can access our product information more dynamically.

How did Brainvire Infotech Inc perform from a project management standpoint?

I communicated with the project manager on a daily basis. We primarily used Skype to interface and Jira to schedule tasks and organize project information. They were excellent when it came to managing their time and responsibilities. Though there were various elements of the project to deal with simultaneously, they remained responsive and were able to prioritize tasks.

What did you find most impressive about them?

They were always willing to apply their expertise to solve any issues and fully understand the vision for the project. Their ability to make quality suggestions and implement them stood out. All of their solutions were easy to use and conflict-free. There were never any surprises from them; they spelled everything out from the beginning.

Are there any areas they could improve?

It could be beneficial to them to offer their customized services to a Magento-based market for more business opportunities.

Do you have any advice for potential customers?

It’s important to know who your point of contact is and what timeframe you need everything accomplished in. Being comfortable with Skype and Jira could be beneficial.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of an EdTech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to upgrade and upscale our system to cater to a larger sector of the educational industry. The goal was to build an AI for the benefit of both students and teaching institutions.

SOLUTION

What was the scope of their involvement?

Brainvire has built an ecosystem of web and Android apps, wherein every stakeholder (teachers, students, parents) has specific roles, responsibilities, targets, and achievements.

What is the team composition?

There are 12–15 people working on our project, including a project manager, an IT head, and developers.

How did you come to work with Brainvire Infotech Inc?

Chintan (CEO) was a close connection, so we had an idea of how big and good the company was. We got in touch with Brainvire and started the project straight away.

How much have you invested with them?

The cost so far is 6,000,000 Indian rupees (approximately $81,000 USD).

What is the status of this engagement?

We started working with Brainvire in February 2021, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started with a simple system with Brainvire, and now we have components tailored for all the different industry stakeholders in the industry: teachers, students, and parents. We’ve gotten a lot of positive feedback from clients on the new interface. The system is better and more comprehensive than it was, and we haven’t found any bugs.

How did Brainvire Infotech Inc perform from a project management standpoint?

They presented a comprehensive SOW, taking out a lot of time to understand the project before actually starting. Thanks to this crystal-clear picture, we knew what we were building out and what the timelines and structure were. Brainvire has met deadlines 9 out of 10 times.

There’ve been a lot of people involved in developing the app, and Brainvire coordinates very well amongst themselves and with us. We use Jira to track the work on a daily basis, and we communicate through email and Skype. My technical team is always on Skype.

What did you find most impressive about them?

Beyond implementation, Brainvire has come up with good ideas about what we should build into the system. 

Additionally, I appreciate their systematic approach and understanding of what we want. They study what our competitors are delivering and use their expertise to make user-friendly systems. They come up with out-of-the-box ideas to make products with good positioning in the public domain.

Are there any areas they could improve?

They could work on timelines, whether it’s the overall achievement of the project or the time taken to build a particular feature. Brainvire’s team does quality work, but they take more time to give things an extra edge.

Do you have any advice for future clients of theirs?

Go ahead. Brainvire is a one-stop solution. They’ll take care of your IT needs in the most appropriate manner.

BACKGROUND

Please describe your company and your position there.

I am the CEO at Obeo LLC. Obeo is a matchmaking service with a sole focus on the travel niche.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We wanted to develop an app that was easy to use, appealing to the eye, and to act as platform for travelers to meet one another.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking at multiple developers at first and when we spoke to BrainVire they almost immediately understood what we were trying to accomplish and how to accomplish it. They offered reasonable pricing and were very patient and polite with us. The apps they have made before were also a deciding factor because of their recognition.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had calls prior to us actually starting to make sure we had this idea down. They drew up UI designs and would change it as we saw fit. Once development started they were never late and always delivered on time, even with development they would change things as we needed them to be changed and were very patient in doing so.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two from BrainVire’s business team to hash out pricing when we needed to add something and a project manager. Each of them we spoke to were incredibly polite and were always ready to be on call.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are nearing the impending release of our app and are so happy with the work BrainVire produced, they brought our vision to life and really made it an app to be proud of.

Describe their project management style, including communication tools and timeliness.

Communication at times could be difficult because of language barriers, however, it would always work out in the end and we’d reach that common understanding. They were very patient when it came to this and would move on until they fully understood what needed to be done. The timeliness we experienced was perfect, there was never a moment when their delivery on anything (UI/UX, development releases, etc) was late.

What did you find most impressive or unique about this company?

Everything we said we wanted to add, they can always do. I thought some things we wanted would be impossible or would be way out of our price range. Also I thought how fast BrainVire worked to produce results was impressive as well, we’d put in a request for additional features or tweaks to little things within the app and they’d have it done and presentable by the next day.

Are there any areas for improvement or something they could have done differently?

There could be improvements on contract negotiations, we went into it thinking there’d be some features that turned out wouldn’t. There was some miscommunication on that end.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and head of product development at a New-York-based digital design agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We had a lot of WordPress websites to implement, and we needed the right skill sets for that.

SOLUTION

What was the scope of their involvement?

We’ve done 2–3 projects with Brainvire, both building from scratch and overhauling existing websites.

In the project I was involved in, there was a lot of pressure from the client to launch the site in one month. We took over from the previous vendor, which was more of a website design company than a product design one. The original site was very basic, and we were tasked with implementing a really advanced design to perfection.

Brainvire implemented a really dynamic homepage in a week. We replaced 15 pages on the website. It aligned with the client’s brand, had things like micro-animations, and worked seamlessly on mobile and desktop. It also had integrations with HubSpot and a careers provider.

What is the team composition?

We’ve worked with about five people from Brainvire, including a project manager.

How did you come to work with Brainvire Infotech Inc?

We looked at a lot of vendors, and I believe we found Brainvire on Clutch. They had high ratings, and they’d done a lot of WordPress work. During our initial call, it sounded like they knew what they were talking about.

How much have you invested with them?

The total cost so far is around $50,000.

What is the status of this engagement?

We started working with Brainvire in December 2020, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Brainvire has the ability to really adhere to the designs, which matters especially with the more dynamic ones. We’ve given them some challenging designs, and they’ve come through.

The customer response is very positive. They’re getting much higher engagement and conversions, and there’s generally a much more elevated experience for users.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re very structured. We use Jira, Google Sheets, and Slack, and we follow weekly sprints. They give us daily updates before and after starting the work. They make accurate estimates, and they’ve never been late.

What did you find most impressive about them?

Brainvire is proactive. They’re very skilled at WordPress development, although they can do more complex work than that. They have a good sense of best practices, and they’ve made a lot of recommendations to us.

Are there any areas they could improve?

There really isn't anything that comes to mind. We’ve had a positive experience with Brainvire.

Do you have any advice for future clients of theirs?

They should make sure to have well-defined requirements and designs. Once Brainvire gets going, they’ll move so fast that the client might run out of things to give them. There should be a well-defined backlog in place.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a digital marketing business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to get more traffic and leads, as well as have better brand awareness within our audience.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc (Brainvire) is helping us with SEO and Google and Facebook PPC. They set up campaigns for our target audience. They’ve optimized our website and Facebook page to get more traffic and business.

What is the team composition?

We’re working with a content lead, a designer, and an account manager from Brainvire. The manager is our main point of contact.

How did you come to work with Brainvire Infotech Inc?

We did some research and had interviews with the candidates. We selected Brainvire because of the potential and transparency they showed. They gave us a proposal with the solution we wanted.

How much have you invested with them?

So far, the cost is $50,000.

What is the status of this engagement?

We started working with Brainvire in March 2021, and we have a long-term collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re getting a lot of traffic and leads from Facebook, so we’re happy.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re good. We have daily and weekly Zoom meetings to discuss what we’re doing and what can be improved. They come up with deadlines and complete tasks early. That’s helped us so far.

What did you find most impressive about them?

Brainvire comes up with good ideas to implement on our campaigns, and they always ask for feedback.

Are there any areas they could improve?

I don’t have anything to mention; they’re good.

BACKGROUND

Introduce your business and what you do there.

I work as a travel agent at a travel agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed a marketing team that could help us with lead generation.

SOLUTION

What was the scope of their involvement?

Brainvire Infotech Inc handled our company's SEO to generate more organic leads for us, which we weren't getting for the past years. We devised a plan before working on our drafts and assigning tasks to their team, and they kicked off with the actual SEO marketing process. Additionally, they helped us with content creation and management.

What is the team composition?

We mainly worked with eight resources from Brainvire Infotech Inc.

How did you come to work with Brainvire Infotech Inc?

One of my colleagues recommended their team, and we also discovered that they provided great results on their previous projects. After going through the profiles of all the available competitors in the marketing sphere, we decided to hire Brainvire Infotech Inc. 

How much have you invested with them?

We spent $100,000.

What is the status of this engagement?

The project ran from October 2020–March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received positive results from Brainvire Infotech Inc's hard work — our conversion rate peaked at 60–70%, and we saw 40–50 active and organic leads on our site. Apart from that, the rate of our site visitors had also increased tenfold.

How did Brainvire Infotech Inc perform from a project management standpoint?

We mainly communicated via Zoom, Skype, and phone calls. Brainvire Infotech Inc's project management system was beyond impressive — they were always available when I needed them.

What did you find most impressive about them?

Everything was perfect, but I was especially impressed with how proficient and communicative they were.

Are there any areas they could improve?

I didn't encounter any as I'm happy with the work they delivered.

Do you have any advice for potential customers?

Brainvire Infotech Inc is a reliable partner that will give you great results — I highly recommend them.

BACKGROUND

Please describe your company and your position there.

Co-Founder, DGMusicApps. DGMusicApps is a music app company focused on guitar learning. Its two current projects available on iOS and Android are recognized as must-haves for music teachers, students and anyone wishing to play guitar. Learn Flamenco Guitar and Learn Guitar App are fully bilingual, based on a breakthrough step -by -step interactive method designed to keep the user motivated and engaged.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc, and what were your goals?

We wanted to develop our Learn Guitar App in the Android platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched several vendors and also posted questions and requested recommendations from our networks. Brainvire was among the list and after interviewing with the team, we felt we would make a good team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired BrainVire to help us build a user friendly Android App that offers users a way to learn guitar easily and effectively. The app required some music knowledge and the team was very willing to work with us to successfully accomplish all milestones. Some of the key elements included:

• Video tutorials
• A tuner for the user to fine tune their guitar.
• Saving the practice sessions as favorites
• Recording the progress of practices.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned as our go-to resource throughout the project. In addition, we also connected and worked with the Android developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not yet finalized our project but to-date, the team has been responsive and very professional.

Describe their project management style, including communication tools and timeliness.

The project manager and overall team were extremely cordial and professional. Minutes were recorded during our virtual meetings and recaps of next steps documented and shared via email.

What did you find most impressive or unique about this company?

Their desire to not give up on challenges and always finding the answer.

Are there any areas for improvement or something they could have done differently?

We are pleased with their work and we hope the team continues to grow and expand their knowledge.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Global Product Makers, a full-service product development company. People come to us with their inventions and we do the product design, prototyping, molding, and manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

The product development process is very complicated, but we thought we could streamline it. We hired Brainvire Infotech Inc to build a product development platform that could organize my clients. Each client can input their products and determine which one’s they want to pursue and fund.

SOLUTION

What was the scope of their involvement?

We started from scratch, so first, we discussed the concept. From there, we went back and forth on what the pages would look like, what functionality we needed to implement, and how the database tied into the data.

Then they built a framework and tested it. Once everything was approved, they went into coding. They originally built the system using PHP, but then they decided to use another scripting language. The platform ties into our invoicing, ordering, and emails. It is also connected to an app.

What is the team composition?

We have three project managers — Maharshi (Lead Business Analyst), Jayesh (Associate Software Developer), and Hiren (Head of Custom Solutions & Mobility) — and they led the rest of the team.

How did you come to work with Brainvire Infotech Inc?

I've known Chintan (CEO & Founder) for close to 15 years. I worked with him many years ago on a different project before he founded Brainvire Infotech Inc. Since then, he has been a good friend. We've developed probably 6–7 systems together.

How much have you invested with them?

We’ve spent between $250,000–$300,000 so far.

What is the status of this engagement?

We started working with them in February 2015 and we wrapped up about six months later in August 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The platform definitely improved our processes. Before this, we had to rely on spreadsheets to track our clients’ needs. This is much more efficient, so our team really likes it. Their design staff was impeccable.

How did Brainvire Infotech Inc perform from a project management standpoint?

They always delivered on time. We communicated over email and Skype, but some of their developers visited our office. Overall, it was a great partnership.

What did you find most impressive about them?

Their bids weren’t always the cheapest, but we got what we paid for. I worked with another provider on a different project, but they simply didn’t deliver at the same level as Brainvire Infotech Inc. They’re so easy to work with.

Are there any areas they could improve?

There wasn’t anything they need to improve.

Do you have any advice for potential customers?

They are the professionals, so let them do their job.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product management at a digital marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We wanted to get a new Chrome extension product. We were trying to help customers pay the full price for a product but offer them the same opportunities.

SOLUTION

What was the scope of their involvement?

Their team is developing our extension product, working closely with us on requirement gathering, competitive analysis, and design. Right from the beginning, they’ve been our development partner.

We have finished the initial requirement gathering and design phases. We’re currently in the implementation phase. This project has three key components: the Chrome extension, an admin & user portal, and an internal admin panel. The internal panel allows us to see order histories, where our customers are, collect the data, and complete data analysis.

What is the team composition?

There are 10 people that come and go as needed. I deal with the project manager daily.

How did you come to work with Brainvire Infotech Inc?

One of our founders has a relationship with them. I wasn’t involved in the process, and I took over from a colleague of mine.

How much have you invested with them?

We’ve spent between $40,000–$50,000.

What is the status of this engagement?

Our engagement began in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My experience with Brainvire Infotech Inc has been good. They know what they’re doing.

How did Brainvire Infotech Inc perform from a project management standpoint?

The project manager ensures everything is on track. The database lead is quite knowledgeable, and their team works well. They’re very responsive – we have a standup call every morning. Sometimes, the call is 10 minutes, and sometimes, it’s an hour.

What did you find most impressive about them?

So far, I’m happy with the way things are moving along. I’d consider them for a future project.

Are there any areas they could improve?

I’ll be able to answer this when the project ends.

Do you have any advice for potential customers?

My advice is dependent on the timeline someone has. My original estimate for our project was 18-20 weeks, but we wanted to get something delivered in 12-14 weeks.

I can release the MVP in my current project, but we’re still building other bells and whistles. That allowed me to cut down some of the timelines, but that depends on the project.

I usually like to have a standup daily early in the engagement. Once we get settled in a certain stage, I’d shift it to every other day. Many times, methods get lost in chat applications, and everyone has their own working style. Just pick up the phone and clarify rather than going back and forth on email – this is something that suits me.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager at Solv Systems, a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Our CEO had an idea for a new safety product. I was employed to manage all of the design and market research all the way to development where we needed to engage a partner.

SOLUTION

What was the scope of their involvement?

I’ve been working regularly with them for the development of the digital safety system. We started with phase one to get it to an MVP. I did a lot of the functional requirements and detailed designs. It was only in the last two weeks that we’ve gotten to the end of phase one. Now, we’re transitioning from the defined work of phase one to an ongoing time-based role.

The solution is basically a SaaS-based, online safety management system. Users will be able to manage their safety in their own way. They’ll be able to go in there and set up the account for exactly how they want to manage safety. Hypothetically, if they have an inspection or checklist that they do, they can build that in the system. We have a form builder in there. They can build their forms as they need to and then go out into the workplace and actually manage them on their phones and tablets or can complete it on the desktop.

What is the team composition?

I spent most of my time engaging with Rohit (Team Lead) who works as a business analyst. He sat between me, the frontend developer, and the backend developer working on the project. Over time, they ended up getting another developer involved as well.

How did you come to work with Brainvire Infotech Inc?

I did my due diligence to the best of my ability. I looked at organizations within Australia, the Philippines, India, and a couple in the US as well. There were financial considerations as well because we’re a startup. I came up with a list of about 50 different vendors through online search efforts, including Clutch. I reached out to all of them and shortlisted some. In the initial engagement process, we felt Brainvire Infotech Inc would be a good fit based on the team they’d provide and their reasonable pricing.

How much have you invested with them?

We’ve invested about $40,000.

What is the status of this engagement?

We started working together in August 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics yet. When we looked at phase one, we broke it down into 5–6 key areas of the platform. The first part was getting the UI done, but it was then integrated with the user registration like user authentication. We break it down in that fashion and then we set each of those as a milestone. We roughly attributed a month for each milestone. Some milestones are a lot bigger than others. We based it on that. We approximated it would take 4–5 months.

How did Brainvire Infotech Inc perform from a project management standpoint?

They’re really good. Their team was very flexible in using what I wanted if I felt strongly about something. We use Trello for the most part. With the new system, I had used Jira before but they were very open to whatever I preferred. I use Jira to copy all the functional requirements and they run with that from what I’ve given to them. I used Figma to design the UI in collaboration with their frontend designer. I’d give them all the design work that I’d done and morphed it over and made it their own.

What did you find most impressive about them?

One of the things that I appreciate most is their willingness to go out of their way for me. They are very good at communicating exactly what the options are, what we could do, and even helping me understand from a technical standpoint. I’m not a developer. I’ve picked up things over this journey which has been amazing. Brainvire Infotech Inc has really helped me with that.

They’re really good at communicating with detail. I can reach out to developers specifically and have one-on-one chats to help them understand the requirements if there’s any miscommunication. It’s allowed for a cohesive development process. There hasn’t been the bottleneck of everything going through one person.

Nothing has ever been a problem for them. Some teams can be very passive and nod their heads at what the client wants. They do that but are also very open in providing feedback and sharing their own ideas. That’s been really appreciated.

Are there any areas they could improve?

There’s always an initial period of getting to know how each team works, collaborating together and building the relationship. Overall, I haven’t had any issues at all with working with them. If there was ever anything I thought we could improve on, they’ve been completely responsive to everything.

Do you have any advice for potential customers?

I get a lot of value out of seeing people and talking to them. Being an Indian-based company, it could very easily be done on Skype without ever seeing them. I found it very rewarding getting on video chats with them. That contributed to me selecting them in the first place.

I felt very happy to get on video chats and have those kinds of talks. Knowing the people you deal with means a lot. They’re quite comfortable with video chats. If you’re comfortable using any certain communication tools, tell them. That made my life a lot easier.