Webkul

BACKGROUND

Please describe your company and position.

I am the Marketing manager of STAS Picture Hanging Systems

Describe what your company does in a single sentence.

STAS is a manufacturer and seller of hanging systems. We are a global supplier of hanging systems and a product range aligned with the vision “Transform your room.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Install and maintain Akeneo Community Edition
• Configure and setup AWS server

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Installing and maintaining Akeneo Community Edition on an AWS cloud server. Troubleshooting and technical assistance throughout 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick response and the setup went smooth and fast. After installation they have been providing fantastic technical support ever since. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, fast and accuracte responses. Polite and insightful, quick to come up with solutions. 

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication, very knowledgeable staff

Are there any areas for improvement or something Webkul could have done differently?

How to create a new support ticket or easily find a support contact details could be a bit more structured, now I'm using the existing tickets to create new questions, a seperate ticket system or more explanation about this could be handy. That being said, their responses have always been fantastic and quick. 

BACKGROUND

Please describe your company and position.

I am the IT Mananger of Decorent

Describe what your company does in a single sentence.

ecommerce development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Resolving issue with Opencart Module

SOLUTION

How did you find Webkul?

• Online Search
• Other

Why did you select Webkul over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

resolving issue

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ok

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, they delivered on time.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

descent guys

Are there any areas for improvement or something Webkul could have done differently?

no

BACKGROUND

Please describe your company and position.

 I am the eCommerce of an ecommerce company 

Describe what your company does in a single sentence.

Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Import Images into Akeneo

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Customized Akeneo Image Import plugin to accept SKUs with Spaces

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Whether the plugin was able to import SKUs with spaces or not.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was completed in the expected time frame.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

Turnaround time on customization

Are there any areas for improvement or something Webkul could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Manager of EasyCar

Describe what your company does in a single sentence.

Autoparts seller

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Make POS and add features

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

add customer address city postcode

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Make offline work better

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes I buy software

What was your primary form of communication with Webkul?

Virtual Meeting

What did you find most impressive or unique about this company?

They provide amazing support and help, fast response and clearly happy people

Are there any areas for improvement or something Webkul could have done differently?

Add small features for best POS

BACKGROUND

Please describe your company and position.

I am the Marketing Directorr of Best Market

Describe what your company does in a single sentence.

Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Marketplace

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webkul has been an integral partner in enhancing the functionality and performance of my Magento 2-based marketplace website. Over the years, they have provided custom module development, seamless third-party integrations, and ongoing support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a significant improvement in marketplace functionality and customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul’s project management was outstanding. They consistently delivered items on time, adhering to the agreed-upon timelines and milestones. Their team maintained clear and open communication throughout the project, promptly addressing my requirements and providing regular updates on progress.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Webkul’s ability to tailor solutions to my unique business needs, combined with their technical expertise and proactive support, made them stand out. They consistently go above and beyond to ensure project success.

Are there any areas for improvement or something Webkul could have done differently?

While Webkul's overall performance was excellent, clearer documentation for custom implementations and faster initial response times for urgent issues would have made the experience even better.

BACKGROUND

Please describe your company and position.

I am the CIO of an IT and development services company

Describe what your company does in a single sentence.

IT and Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Odoo
• Shopware

SOLUTION

How did you find Webkul?

Odoo projects

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped implementing custom plugins for shopware 5.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast responses, delivery on time.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Webkul demonstrated strong knowledge of various topics.

Are there any areas for improvement or something Webkul could have done differently?

No, all was good.

BACKGROUND

Please describe your company and position.

I am the Digital Communication Specialist of Reemal Trading LLC

Describe what your company does in a single sentence.

Frico International LLC, operating as Frico Cargo, is a prominent freight forwarding company based in the United Arab Emirates (UAE). Established in 1983, the company has over 40+ years of experience in the cargo industry, specializing in personal effects forwarding and comprehensive sea and air freight services worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

Establish a online selling platform

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We are developing a WooCommerce-based selling platform integrated with our physical shop. To ensure seamless operations, we needed to manage stock in a single system, streamline purchasing management, integrate POS functionalities, and handle corporate credit customers efficiently.

After evaluating various solutions, we found that Webkul plugins offered the most convenient and comprehensive tools to meet our requirements. During the development and integration process, we encountered a few technical issues. However, the Webkul support team provided exceptionally quick and positive feedback, including a troubleshooting video clip that helped us resolve the issues promptly.

I am highly impressed with their responsiveness and dedication to customer satisfaction.

Purchase Management

• Point of Sale
• EMI & Partial Payment

We utilized the above wordpress plugins on our website and highly recommend Webkul’s POS plugins for any WooCommerce-based convenience store. Their solutions have been a game-changer for our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully achieved centralized stock management, synchronizing inventory between the physical shop and WooCommerce platform, reducing discrepancies and improving accuracy. The efficient integration of the POS system enhanced the checkout process, enabling faster transactions and seamless handling of corporate credit customers.

Streamlined purchasing management workflows reduced errors and improved supplier management, ensuring timely stock replenishment. Customer satisfaction was enhanced, particularly for corporate clients, leading to increased repeat transactions. 

Additionally, the Webkul support team’s quick issue resolution, including troubleshooting video clips, minimized downtime and accelerated the project timeline. These outcomes collectively demonstrate significant improvements in operational efficiency, accuracy, and customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul’s project management was highly efficient and responsive throughout the process. They demonstrated excellent coordination and timely delivery of solutions. 

Their support team was particularly impressive, providing quick and positive feedback whenever technical issues arose. They went above and beyond to address our needs, including sharing detailed troubleshooting video clips that helped us resolve problems promptly. 

Their proactive approach and commitment to customer satisfaction ensured smooth progress, minimized delays, and kept the project on track.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Webkul is their exceptional customer support and proactive problem-solving approach. Their ability to respond quickly to technical issues and provide detailed solutions, such as customized troubleshooting video clips, truly sets them apart.

Are there any areas for improvement or something Webkul could have done differently?

At this time, we have no suggestions for improvement as Webkul’s team delivered exceptional service and solutions, addressing all our needs effectively.

BACKGROUND

Please describe your company and position.

I am the Director of Radiored Soluciones en Comunicaciones

Describe what your company does in a single sentence.

Radiored is an store especialiced in Radio comunications and services related with, we are the most important dealer of Kenwood Radios in Mexico.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Integrate a payment gateway

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

High ratings

How many teammates from Webkul were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with research to be able to integrate a Mexican payment system in our online store, they helped us with the research, development and implementation of the payment method, testing and publication of the payment method.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got just what we needed, integrating a payment system that provides confidence to our local clients in Mexico, with the possibility of offering deferred payments, an all the other payment methods available for this service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are totally satisfied with the punctuality of delivery of the project, we even requested modifications not initially proposed and they were made very quickly and at no additional cost.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

the extensive technical knowledge to understand and carry out our request, we even provided the information in Spanish, and we never felt that language was a barrier, widely helpful and willing to make our project a reality.

Are there any areas for improvement or something Webkul could have done differently?

for me particular experience the service are perfect

BACKGROUND

Please describe your company and position.

I am the Network Manager of Win & Office

Describe what your company does in a single sentence.

We are a small company dedicated to the sale of computer products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• for the development of a plugin

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Webkul were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I am very happy with the finished work, despite the time difference, because I am in Latin America, everything was excellent, very happy, I recommend it 100%, and if I have to do something again I will hire him again.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick response, professionalism, they adjust to everything I asked for, excellent waiting time, understanding of the time difference. Extended warranty. I give them 5 stars.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything on time, the things that were not delivered on time, it was my fault, and not theirs

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

Their price and professionalism were impressive.

Are there any areas for improvement or something Webkul could have done differently?

I would like them to have a slightly more organized infrastructure so that they can carry out the relevant tests themselves and not the client.

BACKGROUND

Please describe your company and position.

I am the Team Manager Product Marketing of a home cinema technology company.

Describe what your company does in a single sentence.

Our company is one of the largest and most important suppliers of home cinema and presentation technology in Western Europe. The group operates in various channels. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Revision of an existing plugin for a PIM system

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Webkul has quickly customised an existing plugin so that we can use it for our application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time savings and greater accuracy in our most time-consuming daily topics. Unfortunately not really measurable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

You delivered all the requested features in the requested time. In most cases, they were even much faster.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by Webkul's extremely friendly and fast communication between all employees involved, fast and competent realisation of our requirements and a very high level of responsiveness in the event of problems on our side.

Are there any areas for improvement or something Webkul could have done differently?

No.