Auxesis Infotech Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the CEO of Nialum LLC

Describe what your company does in a single sentence.

Nialum LLC is a software services company specializing in digital platform development and management for educational institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Auxesis Infotech Pvt. Ltd. to accomplish?

• Develop a native mobile application for educational platform management
• Deliver a functional product within the agreed 3-month timeline
• Replace an existing PWA with a fully featured native app

SOLUTION

How did you find Auxesis Infotech Pvt. Ltd.?

Referral

Why did you select Auxesis Infotech Pvt. Ltd. over others?

• Pricing fit our budget
• Referred to me

How many teammates from Auxesis Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In July 2024, Nialum LLC engaged Auxesis Infotech to develop a native mobile application for an educational platform management system, replacing an existing PWA with a fully featured iOS and Android app. The project was structured as a Time and Materials engagement at 18 EUR/hour, with a base of 40 hours per month over an initial 3-month period, extendable as needed. The agreed scope included UI/UX audit and redesign, frontend and backend development (PHP/Laravel, JavaScript, HTML5), QA and architectural analysis, project management, and full transfer of work product ownership upon completion. The full contracted amount, exceeding €10,000, was paid by Nialum LLC across four installments between August 2024 and early 2025. No functional deliverable was ever received. Promised demos in December 2024, January 2025, and April-May 2025 were not delivered. The last proactive communication from Auxesis was September 1, 2025. Despite formal written requests for resolution in January and June 2026, no action was taken for nearly ten months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes. No functional deliverable was produced during the entire engagement. No milestones were met, no demos were successfully delivered, and no product was ever launched. The project resulted in zero business value for Nialum LLC despite full payment being made upfront.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was non-existent in practice. Deadlines were missed repeatedly without prior notice. Demos promised for December 2024, January 2025, and April-May 2025 were never delivered. Communication became increasingly sparse and eventually ceased entirely. After September 1, 2025, Auxesis stopped responding altogether for nearly ten months, despite multiple formal attempts to reach them. There was no project tracking, no status updates, and no accountability at any stage of the engagement.

What was your primary form of communication with Auxesis Infotech Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

The initial sales and onboarding process was professional and responsive. Aritra demonstrated strong technical knowledge during early consultations, which built initial confidence. Unfortunately, none of that early promise translated into actual delivery. What ultimately distinguished Auxesis Infotech was their complete disappearance after collecting full payment, which is not a quality any client should experience.

Are there any areas for improvement or something Auxesis Infotech Pvt. Ltd. could have done differently?

The most critical area for improvement is basic professional integrity. When a project encounters difficulties, the appropriate response is transparent communication with the client, not silence. A simple update explaining the situation would have preserved trust and allowed for an alternative solution. Instead, Auxesis chose to collect full payment, fail to deliver any functional product, and disappear without explanation for nearly a year. No technical skill or portfolio can compensate for that level of professional failure.

BACKGROUND

Please describe your company and your position there.

I am under the formation of a setup to provide online service for all types of events including weddings, parties, corporate events, and more to be built using Drupal CMS. So looked out for a suitable Drupal development company who can develop this online portal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd.?

I reached out to Auxesis Infotech for their Intranet Portal development services in Drupal CMS capabilities for my event management venture.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have put hours of research and reviewing on numerous Drupal companies. Amongst all, it was Auxesis Infotech that suits best to my requirements. Initially, I did a few meetings, discussed the requirements and scope of the project, and reviewed their provided solution. Once I was satisfied with everything, I brought them on board.

Describe the project in detail and walk through the stages of the project.

As mentioned above, I got in touch with Auxesis Infotech to hire for their Intranet Portal development services in Drupal for my event management company. From the beginning, I planned with the features that I wanted to add to my portal and the phases they followed are design and requirement were discussed, UI/UX, frontend and backend developers are developing, quality analyst.

How many resources from the vendor's team worked with you, and what were their positions?

I was assigned a technical lead, Drupal backend & frontend developer, a designer, and a project manager and ongoing quality analyst who is working on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

These guys have done a great job. Implementing features like guest management, wedding invites, RSVP & attendance management, guest management, and wedding mini-site was the main requirement of the project. And they have not just implemented them so well, but have also ensured UX/UI part of it for users.

How effective was the workflow between your team and theirs?

It was quite effective. The development can be tracked on trello with regular updates over email and lot many times calls are arranged to discuss the further plans.

What did you find most impressive or unique about this company?

The professionalism and the communication that these guys have shown me are worth praising. In the past, I have worked with other companies as well but never had these comfort and smooth work progress.

Are there any areas for improvement or something they could have done differently?

Well, we believe no organization is perfect. So surely they can improve in the area like 24/7 support along with this it will be great if the after deployment support can be extended to 12 months from 6 months.

BACKGROUND

Please describe your company and your position there.

I am the founder of a premium salon and spa. It is a perfect platform for women to ensure their personal care through our wide range of hair and spa treatments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd., and what were your goals?

We reach out to Auxesis Infotech for their WordPress development services. The project is in its final phase. As a professional who is working in the beauty industry for more than 15 years, I wanted to create a unique platform for women that provides all the beauty-related assistance under one roof. And we are pretty much on the track to create such an amazing platform - thanks to Auxesis Infotech.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for the right WordPress development firm for my project and someone referred Auxesis Infotech to me. I got in touch with them. After knowing their expertise and having a few meetings to know if they have the potential to be the best WordPress partner for our project, we brought them on board.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired WordPress website development services from Auxesis Infotech. The website is built on WordPress and is in the final phase of the development process. It covers some unique and interesting features including a ‘book appointment’ feature.

How many people from the vendor's team worked with you, and what were their positions?

For the project, we are provided with an experienced WordPress team that includes a designer, a developer, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They are doing a tremendous job in making the website as per our business needs and expectations. Till now, we have no complaint about the services they have provided for our project. However, it is still too early to comment on the impact of the project on our business as the website is in the final stage.

Describe their project management style, including communication tools and timeliness.

The project management is quite seamless and we are very much satisfied with their services. They are very professional in keeping the client updated with each and every step of the project.

What did you find most impressive or unique about this company?

The professionalism and the work approach of Auxesis Infotech are worth mentioning. They have set standards for themselves and always make sure to meet them in every little task.

Are there any areas for improvement or something they could have done differently?

Technically, we haven’t found any areas where they should look to work as the final output is yet to be delivered. However, we want to see them grow into a firm that provides 24/7 services and support to clients.

BACKGROUND

Please describe your company and your position there.

I am the founder of an eCommerce platform. Unlike other eCommerce platforms, we are not restricted to one type of product, rather our platform sells a gamut of products ranging from fashion to printing to phone cases.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd., and what were your goals?

We connected with Auxesis Infotech for their eCommerce web development and eCommerce app development services.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a lot of research, we got to know about Auxesis and also that they have been named amongst the top eCommerce development companies in 2020, globally. We were actually looking for someone who knows the eCommerce industry in and out. And Auxesis Infotech was the apt candidate for our project. Hence, we proceeded with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As mentioned above, we have hired their assistance for eCommerce website development and eCommerce mobile app development. The website is on Laravel and the application is for both iOS and Android. The project is still in the development phase. However, 75% of it has already been completed.

How many resources from the vendor's team worked with you, and what were their positions?

We are assigned dedicated teams for both website development and app development projects. The team composition includes a designer, a web developer, an android developer, an iOS developer, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Though the project is not completed yet, they are doing a great job in making the website and app as per our business vision. However, it will be too soon to comment on the impact of the project as it is still in the development phase.

Describe their project management style, including communication tools and timeliness.

The entire process is actually going pretty smooth till now. They are managing the project exceptionally well and we are expecting it to be completed before the deadline.

What did you find most impressive or unique about this company?

Their work approach is something that is worth mentioning. They are very professional and quick in their work.

Are there any areas for improvement or something they could have done differently?

We haven’t faced any issue with their assistance. However, with such exceptional assistance, we want to see them providing 24/7 support in the future.

BACKGROUND

Please describe your company and your position there.

VP at an online healthcare platform. It’s a platform that works for both patients and doctors. Where patients can know about the best doctors and book appointments with them, doctors can keep track of their patients’ medical history.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd., and what were your goals?

We have reached out Auxesis Infotech for their website design and development services.

SOLUTION

How did you select Auxesis Infotech Pvt. Ltd. and what were the deciding factors?

We did some research on a top-rated web agency based in India and got to know about Auxesis Infotech. We connected with them, and did a number of video meetings. And on the basis of their expertise, knowledge, past experience, and other factors, we chose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As mentioned above, we have Auxesis Infotech for their website design and development services. And till now, the entire development process is going pretty smoothly. These guys are the most professional people I’ve come across in the industry. Overall, they are doing a very good job. They are using Drupal CMS for building our website.

How many people from the vendor's team worked with you, and what were their positions?

As per the contract, we are assigned a designer, two developers, a QA and a project manager for the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

These people are doing a great job on our project. According to the nature of our business and the user behavior, they have provided us with the best solution and are working hard and fast to bring it into reality.

Describe their project management style, including communication tools and timelines.

Their project management process is impressive. They follow an agile approach where they also keep us updated with every step of the development process. We are using Trello for a smooth process.

What did you find most impressive or unique about this company?

What I really find impressive about this company is its diverse knowledge and a pool of proficient talents that they have to achieve great results.

Are there any areas for improvement or something they could have done differently?

Well, there is still work to be done on the website. So, it would be too early to pick out their weak point. However, till now, we are enjoying working with them.

BACKGROUND

Please describe your company and your position there.

GOGLA is the global association for the off-grid solar energy industry. Established in 2012, GOGLA now represents over 180 members as a neutral, independent, not-for-profit industry association.

Our services assist the industry to build sustainable markets and profitable businesses delivering quality, affordable off-grid electricity products and services to as many customers as possible across the developing world. I'm GOGLA's Communciation Manager, overseeing, among others, the further development of the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd., and what were your goals?

To develop a database for our industry members and the wider off-grid solar sector that makes awards, grants and other support/investment opportunities more accessible and searchable.

SOLUTION

How did you select Auxesis Infotech Pvt. Ltd. and what were the deciding factors?

We selected Auxesis through a procurement process and the company stood out because of the positive reviews, broad portfolio and competitive pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Developing a Drupal-based opportunities database with complex taxonomy and search options, including user interface design.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with a Project Manager (who was working the development team) and from time to time directly with the MD & CTO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All deliverables were delivered with good quality and feedback was implemented swiftly and competently.

Describe their project management style, including communication tools and timelines.

Communication was mainly based on email and regular catch-up calls on Skype. Question were answered swiftly.

What did you find most impressive or unique about this company?

They had an excellent understanding of Drupal and good ability to implement user requirements.

Are there any areas for improvement or something they could have done differently?

Not much, perhaps a slightly more proactive approach to updating the project timeline.

BACKGROUND

Please describe your company and your position there.

I am Abhishek, a freelancer, and a college student. I have been working in the industry for quite some time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd., and what were your goals?

I outsourced a project based on ecommerce. I needed an efficient team to handle my extra work load.

SOLUTION

How did you select Auxesis Infotech Pvt. Ltd. and what were the deciding factors?

As a freelancer, I had multiple projects in my fold during that time. Hence, I decided to outsource this project. After a lot of research, I stumbled upon Auxesis Infotech. When I did some digging about them, their services, past experience, and reviews, I found out that they are the perfect fit for the job as they have done lot of work in ecommerce.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I must say this Auxesis Infotech is quite flawless in their work. They have immense knowledge in the field of web design and development, and it can be clearly seen in their work.

As they guaranteed, they made sure to create a unique and appealing website design. The development part is also seamless. Overall, they delivered a great e-commerce product with the desired features and page list.

How many people from the vendor's team worked with you, and what were their positions?

According to my contract, they assigned a web designer, an ecommerce developer, and a project manager for my project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It’s been a while since delivering the project to the client. Till now, I haven’t received any negative or bad feedback from the client’s side. Instead, they are pretty pleased with the end result. If I quote them “the website is exactly what they imagined it to be”.

Describe their project management style, including communication tools and timelines.

Since I don’t have anyone on my team, I was expecting the workflow to be effective, which it was. They ensured that there should not be any communication gap, and hence, I was aware of the status of my project all the time through Trello.

What did you find most impressive or unique about this company?

The level of professionalism and the quality of the services are two aspects that are worth praising about Auxesis Infotech.

Are there any areas for improvement?

I did one project with them till now, and things were smooth. Hopefully this will remain the same in my upcoming ventures with them.

BACKGROUND

Introduce your business and what you do there.

We're an optical wholesale business specializing in microfiber cleaning products and other optical accessories and supplies. We’ve been in business for 28 years.

I’m one of the owners and the CFO of the company. I work more on the administrative side, but it’s a family business, so I wear multiple hats.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Auxesis Infotech Pvt. Ltd.?

Although we’ve been in business for 28 years, we hadn’t had an e-commerce platform before. We were looking to get online sales, build a broader reach in terms of prospective customers, and better serve our existing ones.

SOLUTION

What was the scope of their involvement?

Our platform was on WordPress, and the contract was for Auxesis to assess our needs, recommend a platform, and build out an e-commerce site. There were some complexities related to the nature of our products. Customers would submit a logo, and there would be an approval process before the order went to production.

We spent a considerable amount of time reviewing reference websites that we wanted to mirror, especially before contracting Auxesis. We had many calls with them to discuss those examples, and they took a lot of time initially to run through my concerns and what I wanted, but the execution was poorly done.

I don’t know technical jargon, so I went over functions that I wanted, and they provided the scope of work. There was a certain key term that wasn’t included in that scope, and it was one of the core reasons we wanted an e-commerce platform in the first place. I came to realize later that it wasn’t a part of the scope.

Auxesis tried to play this game, saying that the verbiage hadn’t been included in the scope of work and that we’d have to pay for a second phase. When looking through our Skype chats, I can see that it was clearly communicated as something we needed, but they didn’t include it in the scope of work. I don’t know whether that was a failure of communication, or they thought that it would take a long time and didn’t want to incorporate it. As someone not familiar with the technical jargon, I wasn’t able to catch it.

What is the team composition?

It started off great. We had a project manager assigned to the team. She connected with me and relayed the information to the rest of the team. We had consistent meetings and status updates at first, but it didn’t turn out very well as we progressed.

How did you come to work with Auxesis Infotech Pvt. Ltd.?

Given that I’m not a nontechnical person, I tried to do as much due diligence as possible. I looked at reviews on Clutch, asked for references, and talked to some of the candidates’ previous clients. Auxesis has a lot of good reviews on Clutch and other platforms, and they spent a considerable amount of time evaluating the websites I wanted to emulate. I felt at ease thinking that they understood my expectations.

This could’ve been a one-off, and they just dropped the ball because of the coronavirus, but they haven’t done much to make it right.

How much have you invested with them?

The entire cost of this scope of work was supposed to be $10,000. Thankfully, I didn’t pay them as much as I thought I would.

What is the status of this engagement?

We started working with Auxesis in late-January 2020, and I still don’t have a functioning website. It’s come to the point where I’m a nuisance to them, and they’re hoping that I go away. It hasn’t been a great working relationship.

Our last communication was Auxesis saying that they’d finished the work, but it’s obviously not finished. There are still a lot of things that need attention. Every email I get is them saying “We fixed it. Here it is!”, but it’s still not fixed. There are still errors. I’ve compromised a lot of quality during this process, just wanting to get the site done.

Our last interaction with Auxesis was in October, and we pivoted to a different company in November 2020 to start building out what we wanted.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

I’m a business owner myself, so I’m not a big fan of leaving bad reviews. I know that there are a lot of different variables at play, which can be isolated incidents, but, in this case, I feel that Auxesis really cheated me.

There wasn’t a direct impact on our business, but there’s the potential opportunity loss, along with the cost of the website and my time. I don’t think there’s anything we could’ve done to prevent this. Of course, communication could’ve been improved on both sides.

What irritates me is that we paid for a service, Auxesis recommended a platform, and the contract was that they were going to make custom integrations to fit our business model and processes. With the limited knowledge I have, when I look at the website’s backend, I can see that Auxesis has basically purchased a third-party plug-in (which isn’t even the premium version, but a trial or lite one). They claimed that it was custom-coded, but it was obviously not. Their integrity and the quality of the work were awful.

How was project management handled?

They gave us progress updates through Trello, and I could leave comments there. The project management portion was okay, in terms of updating us on what they were working on.

We contracted out a fully dedicated team for this project, and I was paying a premium for that. Auxesis promised me a developer, a designer, a tester, a project manager, and one other resource—a team of five individuals to solely focus on my work. There was no dedicated team. The designers on their team worked a little bit on my project for a couple of hours a day.

As we progressed, I had to compromise. I didn’t want to jeopardize it by not finishing, but that’s what happened.

Is there anything that the vendor did well or that you would consider a strength?

They did well in trying to earn my trust in the beginning, spending a lot of time going over my concerns. I appreciated that part because there aren’t a lot of people willing to commit that amount of time, not knowing whether they’re going to get a contract or not. Unfortunately, that didn’t escalate into actually delivering what we discussed.

In what specific areas can they improve?

They can improve in terms of honesty, integrity, and quality of work. If the website wasn’t finished, but they were working hard on it, and the work quality was good, I’d be fully okay with that. They told me that it would take two months, so the project was supposed to run from January to March 2020. We’re now in November, and they’re still sending me updates saying that it’s finished.

What advice do you have for clients with similar needs to yours?

I’d say not to go to Auxesis, but they have good reviews, so other people must’ve had good experiences with them. They may be good at other tasks and projects, but Auxesis may not be the best company for custom e-commerce development.

BACKGROUND

Please describe your company and your position there.

I am working as a Director of Operations at an e-commerce platform. We are the one-stop store for all fashion-related needs for both men and women. In other words, we aim to cater to the needs of men and women looking out for fashion essentials across different categories including apparel, footwear, accessories, and jewelry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd.?

We chose to hire the web design and development services of Auxesis Infotech to get a fully-featured and an effective e-commerce website.

What were your goals for this project?

We had one vision, i.e., to build a one-stop store for all the fashion-related needs for both men and women.

SOLUTION

How did you select this vendor?

I got a reference for Auxesis Infotech from a known person who has availed their web design and development services in the past. We connected with these guys and they offered us the best and most effective solution for our e-commerce solution.

Describe the project and the services they provided in detail.

Talking about how they handled our project, well, they did it pretty seamlessly and the results can be seen on our website. Since we are into the e-commerce business, they gave key attention to each and every aspect of our e-commerce store.

The design is appealing and the development part also does not include any sort of bugs. They even made sure to improve our ranking on the Google search results through their digital marketing services. We are very much pleased with their exceptional services.

What was the team composition?

For our project, they assigned us a web developer, a designer, and a project manager who was managing the entire project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As I said above, they delivered us an effective and appealing e-commerce store.

How was project management arranged and how effective was it?

One of the best things about hiring the services of Auxesis Infotech is seamless and transparent project management. These guys are very professional when it comes to project management. Throughout the process, we were very much aware of each and every phase and step of our project.

What did you find most impressive about this company?

The amount of determination these guys put into their work is impressive. Their ability to bring the best out of themselves is something that we immensely appreciate.

Are there any areas for improvement?

The amount of determination these guys put into their work to bring the best out of themselves is something that we immensely appreciate.

BACKGROUND

Please describe your company and your position there.

I’m Ravish Ahuja, the founder of Foxy Inn. We are one of the best boutique hotels based in London, Chandigarh, Uttarakhand, and Delhi. We aim to provide a pleasing, comfortable, and home-like stay to tourists at the best possible price.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Auxesis Infotech Pvt. Ltd.?

We hired the web design and development service of Auxesis Infotech to get a fully-featured, appealing and effective website.

What were your goals for this project?

We had the vision to provide a pleasing, comfortable, and home-like staying experience to our guests and that too at best possible rates. And for that we need a website where people can view and book our hotels.

SOLUTION

How did you select this vendor?

We did research and made a list of some highly-rated web agencies through Google. Out of all, Auxesis Infotech was the one that followed all our expectations and requirements. So, we ended up hiring their services.

Describe the project and the services they provided in detail.

Talking about their services, they were pretty flawless in everything, from design to development part. Their great work can be seen on our website. The design is on-point, the development is flawless, and the website is fully optimized. While hiring the services, we never had thought of getting such a quality end-result.

What was the team composition?

For our project, we were assigned a developer, a designer, and a project manager who was managing the entire project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They were highly professional and they managed our project very well. Not just we received a feature-packed website but also they delivered it on the time.

How was project management arranged and how effective was it?

They were seamless and transparent and we were well informed about each step and process of the project.

What did you find most impressive about this company?

Apart from their professionalism, what we found the most impressive about Auxesis Infotech is the way how confidently they handle a difficult situation. Besides, they are the perfect ambassador of teamwork.

Are there any areas for improvement?

I don’t think so I need to say anything about how effective the workflow between both teams as the above-mentioned answers say it all. Yet, to make it clear, the workflow between both teams was seamless. Both teams communicated effectively and we never regretted our decision of hiring them, not even for one moment.