AppWorks Software House

BACKGROUND

Please describe your company and position.

I am the marketing specialist of OK TOURS sp. z o.o.

Describe what your company does in a single sentence.

A leading youth camp and holiday organizer in Poland, OK Tours has been providing trusted, high-quality programs for children and teenagers for over 25 years, combining experience, safety, and innovative travel concepts that inspire young people to explore, learn, and have fun.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• To develop a custom web and mobile system that automates key operational processes related to logistics, staff management and equipment rental
• To create a centralized platform integrating bookings, subcontractor coordination and HR operations in one connected ecosystem.
• To implement an intelligent route planning and transport management module optimizing participant pickup and return logistics.
• To ensure full integration, scalability, and data security (GDPR compliance) across all company operations.

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

High ratings

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the design and development of a comprehensive digital ecosystem for OK Tours, built to support and optimize our full-scale operations. The solution consists of an extensive web application serving as the central management hub, complemented by two dedicated mobile applications available on both iOS and Android. The first mobile app streamlines equipment rental and inventory management, while the second — a key operational tool — enables real-time logistics coordination, including bus boarding and drop-off management during youth camps and trips. Additionally, a web-based reservation panel was created for customers, providing a seamless experience for booking and managing services. The system is fully integrated with our booking infrastructure and designed to handle high data volumes and multiple concurrent users. Its modular architecture allows for scalability and future expansion, with each component — from logistics and HR to customer operations — tailored to the specific needs of our organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The entire system was successfully delivered and is now fully functional within our operations. During the recent season, we conducted a test deployment of the complete solution, running it in parallel with our previous processes. The initial results have been very promising, demonstrating a significant level of automation and efficiency across logistics, reservations, and internal coordination. Based on these outcomes, we plan to adopt the new platform as our primary operational system in the upcoming season.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciated the fact that AppWorks is also based in Toruń, which allowed us to hold regular in-person meetings in addition to receiving email progress reports. These sessions were very effective — we could see the system’s development live and discuss next steps directly. Their main challenge was to digitize our existing workflow, which had previously been managed through literal binders full of data, and they did an excellent job translating that structure into a modern, functional system.

What was your primary form of communication with AppWorks Software House?

In-Person Meeting

What did you find most impressive or unique about this company?

Despite our many unique internal procedures, the team didn’t hesitate to take on the challenge. AppWorks Software House understood our processes and accurately reflected them in the final application.

Are there any areas for improvement or something AppWorks Software House could have done differently?

The initial testing went well overall — we only needed a few minor adjustments and fixes, which were handled quickly and efficiently.

BACKGROUND

Please describe your company and position.

I am the Board Member of iView Recruitment

Describe what your company does in a single sentence.

We are a fast-moving recruitment agency focused on building long-term partnerships through high-quality permanent placements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Introduce a new, straightforward feature that makes anonymous candidate search easier and speeds up the recruitment process.
• Fully anonymize CVs by removing personal data and ensuring GDPR compliance.
• Use AI in a competitive industry to gain a real competitive edge by applying advanced technologies

SOLUTION

How did you find AppWorks Software House?

• Online Search
• Referral

Why did you select AppWorks Software House over others?

• Great culture fit
• Company values aligned
• Quality and functionality of previous projects

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing and developing a custom web-based system for managing anonymous candidate profiles. AppWorks was responsible for building a secure back-end infrastructure, creating a real-time CV anonymization process, and developing a user-friendly interface for recruiters.

Key deliverables included:

• A fully functional web platform allowing for the upload and anonymization of candidate CVs.
• A searchable database of anonymized candidate profiles with filtering and categorization features.
• An admin dashboard for monitoring, managing, and updating profile entries.
• Responsive UI/UX design tailored for both desktop and mobile use.
• Data privacy and security features aligned with GDPR requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to the successful launch of a fully operational anonymous candidate profile database. Within the first month, over 1,000 candidate profiles were processed and added to the system. Recruiters reported a 40% reduction in time spent reviewing CVs, thanks to the real-time anonymization and intuitive search functionality. Additionally, the platform has maintained full compliance with GDPR standards, ensuring data privacy and security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AppWorks demonstrated excellent project management throughout the entire collaboration. They maintained clear communication, provided regular updates, and delivered all key milestones on time. They were highly responsive to our feedback and showed great flexibility when we needed adjustments or changes. Their proactive approach and willingness to understand our business needs made the process smooth and efficient.

What was your primary form of communication with AppWorks Software House?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly amazed us about AppWorks was not only their technical expertise, but also their incredible communication skills. As a completely non-technical team, we expected the process to be overwhelming — but they made everything clear, simple, and easy to follow. They spoke our language, were always patient, and made us feel fully supported from start to finish. Their proactive attitude, creative input, and genuine care for the success of our project made them an absolute pleasure to work with.

Are there any areas for improvement or something AppWorks Software House could have done differently?

To be honest, we really had to stretch to find anything that could be considered an area for improvement — the entire collaboration was truly excellent. If we had to point out something, perhaps having more visual mockups or prototypes early on could have helped us, as a non-technical team, better imagine the final outcome. That said, the AppWorks Software House team was incredibly responsive, flexible, and patient throughout, so even this minor point didn’t affect the project in any negative way.

BACKGROUND

Please describe your company and position.

I am the CEO of Den of Imagination

Describe what your company does in a single sentence.

Den of Imagination is a team of passionate and talented individuals who are dedicated to creating the highest quality miniature painting and 3D sculpting services in the world. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Build a visually stunning, custom-designed website that reflects our brand’s creativity and quality
• Develop a high-performance, fully responsive site with a smooth user experience and engaging animations
• Create a custom CMS tailored to our workflow, allowing us to easily manage and update content.

SOLUTION

How did you find AppWorks Software House?

Online Search

Why did you select AppWorks Software House over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AppWorks started the project by collaborating with us in Figma, where we worked together to shape the structure, layout, and user experience of the site. Once the designs were finalized, they moved on to development, turning the vision into a fully functional website. The scope included implementing smooth animations, optimizing the site for performance and responsiveness, and building a custom CMS that made it easy for our team to manage content. They also helped with deployment and made sure everything was running smoothly at launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has significantly improved how our brand is perceived online. We’ve seen increased engagement from visitors, longer time spent on the site, and more inbound inquiries through our contact forms. The site’s speed and smooth user experience have also been noted positively by clients. Internally, the custom CMS has made it much easier and faster for our team to update content, which has streamlined our workflow and improved overall efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management with AppWorks was smooth and transparent. While we didn’t set a strict deadline (we wanted to take the time to create the best possible content and design), they kept the project moving steadily and communicated clearly at every stage. They were responsive to our feedback, quick to implement changes, and always made sure we were aligned on the next steps. The whole process felt like a true collaboration, with both sides focused on quality rather than rushing to finish.

What was your primary form of communication with AppWorks Software House?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out to us about AppWorks Software House is their responsiveness and reliability. We’ve worked with other IT companies before where communication was slow or unclear, so we were pleasantly surprised by how consistently they got back to us, addressed feedback, and kept things moving forward. It made the collaboration feel smooth and professional without overcomplicating things.

Are there any areas for improvement or something AppWorks Software House could have done differently?

In the initial stages of the projects, there were a few different people involved in communication, so it wasn’t always clear who the main point of contact or project manager was. That said, we also saw it as a sign of their involvement and commitment — it felt like the whole team was engaged and invested in the project. While a bit more clarity in roles could be helpful, it didn’t negatively impact the overall process or outcome.

BACKGROUND

Please describe your company and position.

I am the CEO, Managing Director of the Local-SoMe Project of Samorządowe Internety Local-SoMe

Describe what your company does in a single sentence.

Local-SoMe is the largest event in Poland dedicated to local government communication, focusing on the impact of the internet, social media, and digital technologies on public life and city management. The congress gathers decision-makers, social media specialists, and technology experts to exchange knowledge, discuss best practices, and enhance digital engagement between local authorities and their communities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Creating a reliable and efficient registration application to streamline attendee sign-ups, enhance user experience, and optimize event management processes.
• Developing a professional and user-friendly website to effectively showcase the Local-SoMe congress, ensuring seamless access to event information for participants.
• Allowing users to sign up for the event using a built-in online purchase process.

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

Referred to me

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AppWorks Software House was responsible for designing, developing, and implementing a comprehensive digital solution for Local-SoMe, ensuring a seamless experience for both organizers and attendees.

Website Development - Designed and built a modern, responsive, and visually appealing website. Integrated essential event information, including schedules, speaker details

Registration System & Application – AppWorks developed a robust online registration platform for attendee sign-ups. Implemented user authentication and confirmation features to ensure a smooth and secure registration process. Enabled automated email notifications and reminders for registered participants. Integrated the registration system with a secure payment gateway, allowing seamless processing of participation fees. Facilitated ticket distribution via the application, ensuring easy access for attendees. Enabled automated issuance and delivery of digital certificates to participants after the conference.

They provided an intuitive dashboard for organizers to track registrations and manage attendee data efficiently. Integrated reporting tools for real-time insights into event participation.

Appworks offered ongoing support to troubleshoot any issues before and during the event. Provided timely updates and refinements based on feedback to enhance functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with AppWorks Software House delivered outstanding, measurable results that significantly enhanced the efficiency and user experience of Local-SoMe. Their digital solutions streamlined the registration process, making it more efficient and user-friendly. Thanks to the seamless online registration platform, we successfully handled a high volume of sign-ups without any technical issues. Compared to previous editions, manual processing time was reduced by over 50%, allowing our team to focus on other key aspects of the event.

Attendees also experienced a noticeable improvement in usability and engagement. Over 95% of participants completed their registration smoothly, receiving their tickets digitally without any complications. The intuitive design and automated communication features contributed to higher overall satisfaction, as reflected in the positive post-event feedback.

One of the most valuable aspects of AppWorks’ work was the seamless integration of the registration system with a secure payment gateway. This ensured that all transactions were processed efficiently and without errors, eliminating any payment delays. The system also facilitated instant ticket distribution through the event application, removing logistical challenges and reducing printing costs. Additionally, after the congress, participants received their digital certificates automatically, ensuring a smooth and professional post-event experience.

Throughout the registration period and the event itself, the platform operated with zero downtime, providing uninterrupted access to users. This level of reliability was crucial for ensuring a stress-free experience for both attendees and organizers.

What made AppWorks' support even more impressive was their ability to scale their solutions in response to the congress’s continuous growth. Over three editions, Local-SoMe expanded significantly, requiring more advanced and adaptable technological solutions each year. AppWorks consistently met these increasing demands, refining and optimizing their systems to handle the growing number of participants and evolving event requirements. This ability to scale effectively showcased their expertise, flexibility, and deep understanding of event management technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

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What was your primary form of communication with AppWorks Software House?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

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Are there any areas for improvement or something AppWorks Software House could have done differently?

AppWorks Software House manages the project with exceptional professionalism, delivering all milestones on time, even under tight deadlines. Their clear communication kept us informed at every stage, and their responsiveness was outstanding—quickly adapting to our needs and offering effective solutions.

The dynamic nature of Local-SoMe, with frequent updates to the program, speakers, and event details, required constant adjustments. AppWorks handled even the smallest changes swiftly, ensuring the website remained up-to-date in real time. Their flexibility and problem-solving approach made collaboration seamless.

BACKGROUND

Please describe your company and position.

I am the General Manager of AVO Group Sp. z o.o.

Describe what your company does in a single sentence.

AVO Group Sp. z o.o. offers a wide range of products – from gate automation, garage, industrial and high speed doors, loading systems to advanced parking systems and pedestrian traffic control.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Secure a reliable IT partner, as we are a newly established company
• Automate and digitize our company's operations to avoid falling into inefficient practices from the start
• Acquire a tool for managing our offers and sales
• Provide our customers with a digital ordering platform
• Establish an online presence for the company

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved developing a gate automation configurator from scratch, requiring a sophisticated tool capable of handling big amounts of source data and covering the full range of our products. The objective was to enable clients to place orders independently, with our role as administrators limited to confirming orders, thereby significantly reducing the time spent by our sales team. Additionally, a dedicated management panel was created for us to manage our offerings, while clients were provided with a tailored B2B portal. 
AppWorks also developed a brand-new website to address our marketing needs. In summary, we required a completely new IT infrastructure and AppWorks delivered everything at a level that surpassed our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of our B2B platform, our sales team has generated hundreds of proposals, received a great number of orders, and acquired a lot of new clients. We believe this is the most measurable outcome possible, and we are very pleased with these results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was executed at a very high level; we maintained full control throughout the process, regularly reviewing and testing each stage to ensure everything was progressing according to our expectations. Both the platform and website teams worked efficiently, and the platform was delivered within the expected timeframe. In summary, we are very satisfied, and working with AppWorks has been a true pleasure.

What was your primary form of communication with AppWorks Software House?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us the most is their customer-centric approach. At the start of the project, while we were still in the process of forming our company, we had to rely on trust, and AppWorks extended that trust to us, even though it was our first collaboration. As we began discussing the project's objectives, I was amazed by the amount of guidance they provided and the solutions they suggested—many of which proved to be highly effective—despite never having worked with a company in our industry before. 
Lastly, their flexibility and personal approach ensure we receive a tailored solution.

Are there any areas for improvement or something AppWorks Software House could have done differently?

At the beginning, we were under time pressure to launch the platform, which meant we didn't have enough time to develop all the desired features. That's why we're continuing to expand our platform, adding new options that further benefit both us and our clients. Our tool is already exceptional, but I firmly believe that there's always room for growth, and we will continue to develop it together with AppWorks software house.

BACKGROUND

Please describe your company and position.

I am the CEO of Modra Sova Group

Describe what your company does in a single sentence.

ModraSova is an organization committed to providing educational and creative workshops for a wide range of age groups, including children, teenagers, and adults, offering its services mainly in schools and companies across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Digitizing and improving our sales process.
• Becoming more efficient in planning, executing, and settling our workshops.
• Acquiring software that properly fulfills our needs, as opposed to relying on out-of-the-box solutions

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our cooperation with AppWorks began over six years ago when we approached them with a request to transform our basic processes from Word and Excel files and other paper documents into a simple ERP system. Since then, our initial system has steadily evolved alongside our company's development. Last year, we commenced work with AppWorks on a new version of our ERP system. Thanks to this collaboration, it has undergone a very complex update and now incorporates the latest software version, utilizing much more efficient tools.

• CRM for monitoring the sales process, including the sales funnel, generating offers, and email marketing.
• Tools for creating workshops, integrated with our internal warehouse system.
• Tools for calculating profits and margins from the services we provide.
• Logistics and route planning tools for drivers and workshop facilitators. 
• A module for employees to settle accounts after completing workshops. 
• Management of employees' schedules, specifying availability and assigning them to workshops.
• An office work module in which administrative employees record working time and tasks. 
• Fleet management, including fuel consumption and vehicle performance. 
• A module for statistics and activity reports 
• A lot of minor functionalities for supporting processes in our daily operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The introduction of a custom ERP system to our company has significantly improved our efficiency. We now have much greater control over our sales processes and save considerable time, as many tasks are automated, eliminating the need for manual intervention. Additionally, we have a comprehensive overview of the company's situation, encompassing both implementation management and cost and revenue monitoring. 
This system has enabled us to develop more rapidly and acquire new customers with greater ease.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have worked with Appworks for so long that their project management style has become seamless to us; we communicate daily, and everything flows smoothly. Despite the formal client-provider relationship, we feel like we are one team. They respond perfectly to our needs and consistently deliver the tasks on time.

What was your primary form of communication with AppWorks Software House?

In-Person Meeting

What did you find most impressive or unique about this company?

The ability to adapt and react to the changing needs of our specific market, setting absolutely no boundaries, is key. Whenever we present our new ideas, it's never a matter of 'if,' but always 'how' and 'when’.

Are there any areas for improvement or something AppWorks Software House could have done differently?

Nothing of major significance.

BACKGROUND

Please describe your company and position.

I am the Director of Institute of IBIMS

Describe what your company does in a single sentence.

The Internet and Social Media Research Institute (IBIMS) conducts unique research on a national scale in the field of effective communication in social media channels and the Internet, as well as the analysis of sentiment and emotions in the field of social expectations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• Finding reliable partner UI/UX design, website development
• Consulting and advisory services

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started our cooperation with relatively simple projects involving websites and landing pages, and over time we began to outsource increasingly complex portals and applications to AppWorks. Quality of the delivered projects in terms of UI/UX is crucial for us. They are not only visually appealing and aesthetic but also optimized for usability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First and foremost, many websites that AppWorks created for us. Additionally, numerous smaller and larger web applications were developed, automating and expediting work within the company and communication with our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We always initiate a new project with an in-depth interview and needs analysis, followed by budget and schedule discussions. Project management at AppWorks is exceptionally structured and organized, perhaps why they consistently meet deadlines. They accurately assess the time required for each phase, occasionally even delivering the product ahead of schedule.

What was your primary form of communication with AppWorks Software House?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Certainly, it's their approach to clients and projects. They are incredibly flexible yet highly advisory. They won't let us stray and always know the right solution.

Are there any areas for improvement or something AppWorks Software House could have done differently?

Rarely, but there have been instances where we had to wait for resources from AppWorks for the next project. It would be great if we could work on two projects simultaneously. Currently, at AppWorks, this is more of a queued process in some areas, particularly in the UI/UX project.

BACKGROUND

Please describe your company and position.

I am the CEO of Sportigio LLC

Describe what your company does in a single sentence.

We create websites for sports clubs and the FanApp application, thanks to which fans can stay closer to their teams and can win prizes: we extend the match day and provide a new dimension of fan support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWorks Software House to accomplish?

• To obtain a strategic partner in supporting our web and mobile development needs
• To enable our further growth with a stable and secure server infrastructure
• To gain access to technical knowledge and IT know-how

SOLUTION

How did you find AppWorks Software House?

Referral

Why did you select AppWorks Software House over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from AppWorks Software House were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially we hired AppWorks for minor web development tasks and general IT consulting, as it was the very beginning of the Sportigio project. A while later after we acquired a couple of sports clubs to work with us we attracted an investor that allowed us to take our business on a national stage. 

From this point AppWorks is our strategic partner that works for us on multiple levels: starting from UX/UI design of our web platform and mobile app, through web development, mobile development, DevOps and IT and business consulting in general. Throughout our cooperation we managed to publish a new web platform and mobile app - a FanApp for supporters of our clubs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our web app and mobile app are free to access to the wide public at https://sportigio.com and at Google Play and AppStore. There are also almost 50 websites we created for our clients (sports clubs) that are also measurable outcomes of a success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our business model includes working with B2B (sport clubs) as well as B2C clients (their supporters) which means we have big needs for support and flexibility that they can fortunately provide. AppWorks is available for our versatile requirements and we can rely on them regardless of the task. We do not usually set strict deadlines, but we never had problems with waiting too long when there were some more pressing issues.

What was your primary form of communication with AppWorks Software House?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It has to be the previously mentioned flexibility and complexity of their work. We sometimes have needs that would require outsourcing three different companies and they somehow provide it all within one organization.

Are there any areas for improvement or something AppWorks Software House could have done differently?

We are currently facing substantial growing spikes in the number of users of our websites and we will require more focus on server infrastructure optimization in the near future.

BACKGROUND

Please describe your company and your position there.

Togo.to limited liability company is one of the leaders in youth tourism industry in Poland. We have been organizing summer and winter camps in the entire Europe for kids and youth for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppWorks Software House, and what were your goals?

Our main goal was to move the entire booking and management process to the Internet, as the travel industry has developed a lot in recent years. We needed reliable and fast tools to manage our operation, that would allow us to keep up with the competition (which is mostly big franchise travel agencies).

We had to shift the entire process from spreadsheets, docs and sometimes even paper to a web platform with CMS, CRM, online payments, and a lot of other features. Our goal was to build modern website which presents our offer in attractive way and create an efficient admin panel to manage all the reservations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through the websites of our non-direct competition in a travel industry and found AppWorks signature in a footer of one of the best-performing websites. We made a call and after a short talk we arranged a meeting, which went very well.

Soon, after the specification was prepared, we received professional offer with a budget and timeline that met our expectations, and we decided to start our cooperation with AppWorks, which continues to this day.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The MVP of the project included build a website with dedicated CMS that would allow us to present our offer in the way we wanted and provide our clients with the best possible user experience. In terms of UX, apart from guiding users through the entire booking process (which is quite complex in our industry), we put the most focus on the user panel which was vital for us as it allowed our customers to manage their reservations themselves and saved us ton of work.

The admin panel on the other hand, allowed us to build our offer from scratch: staring with destination, hotels, description, tour-dates, pre-departure information, contracts: ending with managing pick-up locations before each tour. Shortly after we published the new website, we started working on implementing online payments and the project become an eCommerce platform in its full glory.

How many people from the vendor's team worked with you, and what were their positions?

I personally had contact with three people, the CEO of AppWorks, project manager and one developer, but I’m aware of one more developer and UX/UI designer involved in the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our cooperation with AppWorks Software House started so long ago that rather than saying how much it helped us, we can say that they've been a partner in our systematic growth. Every year we have more reservations and more clients coming from our website.

We can also see growing charts in Google Analytics (except for COVID-19 times which were terrible for the entire industry). In general, we are very satisfied with this vendor. Therefore, we are still investing in development of the web application made by AppWorks, and soon we’re going to launch a native mobile app, firstly for our external needs of staff management later also for our clients.

Describe their project management style, including communication tools and timeliness.

After the beginning of our cooperation and writing down all project guidelines, e-mails were the main channel of communication. At later stages, when we wanted to report new, additional features or some changes, we scheduled regular video calls with the lead engineer responsible for the project.

Big changes or new modules were always approved via e-mail before being implemented. Most of the work was delivered on time. There were slight delays in deadlines, but they were often caused by changes in expectations/demands after the work has started.

What did you find most impressive or unique about this company?

I think what I value the most is the response time, even though it is sometimes after hours. Bugs happen even in the best solutions but knowing there is someone we can rely on to fix them when they happen is a true comfort.

Are there any areas for improvement or something they could have done differently?

There were a couple of things in the beginning of our cooperation that we would change, but as we continued work in the next years, we got rid of things to complain about.

BACKGROUND

Please describe your company and your position there.

We are the regional leader in the field of gas distribution. We specialize in supplying technical, medical and food gasses as well as liquid nitrogen to medical facilities and producers in the entire country. I am a board member and COO of Karo and I oversee most of the processes within the company. I am responsible for coordinating all the development of our custom software (the web app and mobile app).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppWorks Software House, and what were your goals?

Our company has grown to a point where it was impossible to manage all the processes without a digital and automated management system. We needed a solution that would cover and optimize the entire operation of our company and help us gain an edge in our market.

AppWorks provided us with the custom ERP system in the form of a web app integrated with a mobile app that helped us work faster, gain better control of our operations and most importantly: grow further as a company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a mutual business partner with the AppWorks CEO who recommended this company as we were looking for a custom software manufacturer, after not being fully satisfied with other contractors. We tried to work with a couple of smaller-scale applications with other suppliers, but AppWorks was the first company that possessed the actual know-how and experience to provide us with the comprehensive solution that we needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially we started with only a web application that helped us manage the main areas of our activity. The app allowed us to run orders and plan delivery routes more efficiently and automated all processes around it. Starting with typical CRM-like features regarding clients repositories, it covered modules such as staff, fleet and warehouse management.

The web app was very effective and benefited greatly to the effectiveness of our office staff. Soon we started to seek improvement also among our production workers and drivers and a couple months later AppWorks built a mobile app synchronized with the main system specifically for those mentioned above. The goal of the app was to allow warehouse directors and drivers to communicate with the office easily and without any paperwork.

After implementing the mobile app we were able to control the delivery process as drivers registered all their activities and the current route progress in the app. Right now (as of October 2022) our custom software from AppWorks - or eKaro as we call it - is the major IT tool in our company and we still invest to make it bigger and cover even the most detailed processes.

Additionally, we already agreed with AppWorks on creating an eCommerce platform on top of our warehouse module which will be released in the mid 2023.

How many people from the vendor's team worked with you, and what were their positions?

After long talks with the CEO of AppWorks who helped us establish the specification of the project we worked mostly with the project manager who first guided us throughout the schedule and then reported and consulted us after each stage.

To my knowledge there were 3 software engineers and the CEO involved throughout the project, but it varied over time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As we changed data collection method along with the new system implementation we do not have jaw-dropping charts to present how efficient the software made by AppWorks was to us, but it definitely made a huge impact on our company in so many fields: we were able to decrease paperwork, the flow of information is so much better, the employees are becoming more independent and most importantly it optimized operation costs and have more control over our entire business activity.

We keep on investing in the project as it comes back to us in profits. AppWorks has been a partner in our growth and we’re pretty sure it won't change in the foreseeable future.

Describe their project management style, including communication tools and timeliness.

In the initial stage, project management was done by the AppWorks CEO and later by the project manager, who is an engineer himself, so we were able to get updates firsthand. Most of the time we had weekly sprints and meetings at the end of each week, but it varied over time.

Communication-wise I have absolutely no complaints - we were always well-informed and they always replied quickly if we had any issues to discuss. They also met most of the deadlines and some slight delays were reported early and were never an issue for us.

What did you find most impressive or unique about this company?

I think the most impressive thing was that we never heard from any AppWorks team member that something is impossible. Gas distribution is no rocket science, but our business model is quite unique and they basically managed to cover the Karo’s activity in an integrated environment where everything works together and saves us tons of time without a stutter.

We have big plans for new modules in the system and we have no doubt AppWorks will meet our expectations.

Are there any areas for improvement or something they could have done differently?

I genuinely can't think of any flaws in our cooperation with AppWorks. As a client we are always prepared for the meetings and our specifications are clear, so I guess we made it easier for them, but still - we have nothing to complain about.