Agency Partner Interactive LLC

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing for Rented, a software and professional services company. We provide revenue management, pricing tools, and consulting services for vacation rental property management companies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed a refreshed design for our website. Our business model shifted over the course of the COVID-19 pandemic; our site was previously focused on professional services and consulting, and we then built the software. After that, we needed to update the website and provide information about our SaaS offering. We also needed a customer journey design that would allow people to sign up with us. To do all of these, we engaged Agency Partner. 

SOLUTION

What was the scope of their involvement?

The project had four phases. Initially, we worked on the design and creative phase, where I provided Agency Partner with all of the information we had. We had meetings about the buyer journeys and the messaging we wanted. Our teams also determined the website areas that they needed to create or refresh — we wanted to modernize the whole website. It was also in this phase that they delivered mock-ups and wireframes. We gave feedback on their outputs, and then they did edits. We continued doing this until our requirements were met.

From there, Agency Partner started building our website; the second was focused on the platform’s development. The team built the site on WordPress, incorporating the designs we’d approved while also working on new design changes.  

Then, we underwent a user acceptance testing (UAT) phase — we tested everything while the site was still on a test server. That included all the pages, forms, and functionality. Then, we provided our final approval. Agency Partner then headed the implementation, redirection, and launch of the site. After that, we spent several weeks on standby to determine things that needed tweaks or changes.  

Since we had software that we needed to sell, the team created new content and pages for our SaaS offering. As a result, the new website didn’t look anything like the original website except for the logo. We collaborated around the branding and color palettes, though they provided some of the branding assets we needed. For instance, I provided them with screenshots or GIFs, and then they put them into frames.

What is the team composition?

I worked with the lead project manager and a salesperson, along with 2–3 developers. 

How did you come to work with Agency Partner Interactive LLC?

I found Agency Partner through a web search. I was looking for agencies that had WordPress experience and with high reviews. Specifically, I found Agency Partner on the WordPress partner section. I also received three bids for the project, and theirs was the middle bid. In the end, I hired them. 

How much have you invested with them?

We spent about $7,000–$8,000. 

What is the status of this engagement?

Our project lasted from September–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We generated leads on our website; previously, we weren’t able to do that when we were selling our software. Overall, all of the inbound leads we’d gotten since we launched were due to the redesign campaign. We also had more relevant content on our website than before. 

On top of that, I could update the website more easily because the WordPress theme and plug-in we used were much more user-friendly than what we had before. 

How did Agency Partner Interactive LLC perform from a project management standpoint?

Their project management was great, and I loved working with them. Whenever we had collaborations or meetings, we used Teams. Every meeting was recorded and stored in Teams so we could go back and review our discussions. I had also access to the project manager and developers through chat and Teams. 

We also kept a couple of spreadsheets to keep the project on track. We had a sheet for redirects and a sheet for tracking pages, assets, and copy. When we did the QA tests, we had a list of things that I wanted to change.

What did you find most impressive about them?

I was impressed with Agency Partner’s organization and professionalism. They delivered on time and their communication was strong. 

Are there any areas they could improve?

No, there weren’t any. Everything was great. 

Do you have any advice for potential customers?

From a website design perspective, make sure you’re clear about what you want in the discovery phase. On top of that, be diligent during the QA process. 

BACKGROUND

Introduce your business and what you do there.

I work at a nonprofit organization focused on international development. I’m a senior youth inclusion specialist, so I focus on the technical advisory of programs that involve young people, and I manage our inclusion programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed help to create a website.

SOLUTION

What was the scope of their involvement?

Agency Partner is helping us create a website for a program that I manage. This website houses information and serves as a toolkit for youth cross-sectoral programs in the democracy, human rights, and governance (DRG) sector.

As I had never worked on a website development project before, Agency Partner first helped me understand the process. We talked through my idea, and I showed them some website examples for what I was looking for.

Then, we connected them to our graphic designer so that they could share graphics. Agency Partner put together some wireframes for the website pages, and we collaborated through a platform where I could add comments and feedback on those designs. We iterated for some time until they finished with the development on WordPress.

Now, we’re in the user-testing phase. Agency Partner is integrating this platform into our greater website, and we’re going to release it online in the upcoming weeks.

What is the team composition?

I’ve worked with two main people from Agency Partner: a UX designer and a graphic designer, who has helped on the site's overall design.

How did you come to work with Agency Partner Interactive LLC?

My assistant looked at different website development contractors and got a couple of bids for the project, including one from Agency Partner. We had a meeting with them and thought that they had a really good background. It seemed like they could create what we were asking for, so we ended up hiring them.

From the start, I was very clear with them about not having experience in website development, and I asked them for guidance throughout the project. They were very open, understanding, and willing to work with me to make my vision a reality, which I thought was an amazing approach.

How much have you invested with them?

We’ve spent about $9,000.

What is the status of this engagement?

We started working together in November 2021, and our engagement is ongoing. However, it is coming to an end, and we probably will have our last meeting this week, mid-February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Agency Partner developed a quality website, but we don’t have any metrics or statistics on its performance as it hasn't gone live yet. Once we launch it, we want to share it with our partners and, hopefully, get some traction organically. However, this is a tool that we want to share and direct people to, so we’re not expecting people to be driven to it by themselves.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Agency Partner has been very helpful and patient. They’ve kept their promise and walked us through the entire process, providing robust feedback to improve my vision. Their approach has made this process less difficult for me, which is great. We typically communicate via email.

What did you find most impressive about them?

The quality of Agency Partner’s customer service is impressive. They didn’t limit our revisions, and we worked together until the product was what I wanted it to be, which meant a lot of back and forth with feedback sessions. Additionally, they’ve been really helpful throughout the project overall.

Are there any areas they could improve?

There has been a little bit of miscommunication regarding how this website is going to be integrated into our greater website and how it is going to work. However, this issue is on everyone’s side, and it can be improved.

Do you have any advice for potential customers?

The clearer your vision is, the quicker the process will be. The best way to work with Agency Partner is to leverage the system they work on to provide feedback and have constant back and forth communication with them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a consulting firm that focuses on marketing and strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We outgrew our website, so we wanted to put a more professional face to it by enhancing our web presence.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive LLC revamped our website. We first did an exploratory call to discover our needs, design concepts, and features we wanted.

Currently, we’re at the user acceptance testing phase.

What is the team composition?

We’ve been working with at least three members of their team, including an account manager, a coder, and a project manager. Additionally, they call in extra workforce as required.

How did you come to work with Agency Partner Interactive LLC?

They were referred to me by someone who showed me their work. I chose Agency Partner Interactive LLC because they seemed to be the right mix between a professional organization and a business that could tailor the site accordingly to my needs.

How much have you invested in them?

We’ve spent around $3,000 with them so far.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Two things stand out in terms of metrics: their fast responsiveness and their ability to thoroughly plan what’s needed and suggest things that could improve our product. These two things make me feel like Agency Partner Interactive LLC has skin in the game, and they’re not just trying to do a job.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Project management has been excellent; they’ve outlined everything initially, stuck to our plans, and kept me updated with the process. Also, every time I email them, they respond within an hour — it’s all been like clockwork. In terms of tools, we also use phone calls and a feedback tool where we can easily point out things we need to change.

What did you find most impressive about them?

They’ve got the talent and the drive in the organization to meet my needs — I feel like they treat me very well.

Are there any areas they could improve?

I don’t think there’s anything they can improve until now — everything has been positive so far.

Do you have any advice for potential customers?

Have a precise idea upfront of what you want to achieve and have a list of features you’d like to discuss with them because clear requirements produce good coding.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a Dallas-based VR software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed help with our marketing and branding.

SOLUTION

What was the scope of their involvement?

Agency Partner came in to help us with our new brand and marketing. The services they’ve provided us so far include redesigning our website, marketing materials, pitch materials, and even our conferences materials. Overall, they’ve helped us establish our entire new branding look and feel. Going forward, Agency Partner will be helping us with our social media marketing and our website’s positioning.

What is the team composition?

So far, we’ve worked with four different people from Agency Partner, including a project manager, a designer, and a web developer.

How did you come to work with Agency Partner Interactive LLC?

We did some research on Agency Partner and reached out to them via email to discuss the project. We decided to work with them due to their great reach in the Dallas-Fort Worth Metropolitan Area (DFW area). That was the kind of company that we were looking for; someone who had that type of networking in the DFW-area market.

How much have you invested with them?

We’ve spent around $5,000 so far.

What is the status of this engagement?

We started working together in December 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any metrics to share at the moment, but we’re looking to track how many people are coming to the site, and we want to get feedback from users on its design. However, considering what they’ve delivered so far, we’re sure that Agency Partner understands our vision, which is great. They really know what we’re looking for, which is why we keep working with them.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Agency Partner’s responsiveness is great. They initially provided us with a demo of their work upon our request so that we could ensure that they knew what they were doing. Based on that, we moved forward with the rest of the project.

From a project management standpoint, Agency Partner has been excellent. The deliverables are always on time, which is a key factor in the project's success.

We use Asana to manage the project and track what has been completed. They put their tasks in our Asana board for us to follow up on them. Additionally, we communicate via email.

What did you find most impressive about them?

Agency Partner’s professionalism distinguishes them from other providers. I’ve worked with other companies that assured me that they could do the job, but they didn’t. However, Agency Partner was willing to demonstrate their work so that we were comfortable working with them.

Are there any areas they could improve?

It would be great if Agency Partner used a project management tool on their own. As I mentioned, they’re integrated into our Asana board, but having a project management tool on their own would help us monitor the project in real-time to ensure their timeliness and see how the hours are spent on each task.

Do you have any advice for potential customers?

Have meetings with them to talk about your project and ensure that they understand your objectives well.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Chase Security Systems, Inc. We design products for the security industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We were looking to optimize our digital presence through a new website.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive LLC has referred to our old website as they’ve crafted new design solutions for our updated platform. We’ve particularly asked them to refrain from maintaining the outdated interface, so their team has rebuilt its structure via WordPress and integrated new functionalities and web pages to modernize it. 

At present, their team is still deploying final modifications to ensure a successful go-live. We’re also reviewing their deliverables to identify potential areas of improvement.

What is the team composition?

I’ve worked with about four resources from Agency Partner Interactive LLC.

How did you come to work with Agency Partner Interactive LLC?

We found their team online while searching for potential development partners to onboard for this project. I chose Agency Partner Interactive LLC because of their proven expertise in WordPress development and their keen understanding of our needs.

How much have you invested with them?

We’ve spent about $5,000.

What is the status of this engagement?

Our ongoing engagement with Agency Partner Interactive LLC started in June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had a great working experience with Agency Partner Interactive LLC so far. They utilize our content strategically and appoint skilled resources to handle our development needs. While the process has taken longer than we’ve projected, we’re confident that we’ll welcome a successful launch because their team hasn’t compromised the quality of their deliverables for the sake of meeting timelines.

How did Agency Partner Interactive LLC perform from a project management standpoint?

We communicate via phone calls and Microsoft Teams. Agency Partner Interactive LLC is a feedback- and goal-oriented partner. Additionally, they value accuracy, so we haven’t encountered any significant misunderstandings throughout the process.

What did you find most impressive about them?

They’re upfront, and they deliver what they promise.

Are there any areas they could improve?

Agency Partner Interative LLC can be expedited, but both our teams are liable for the timeline changes.

Do you have any advice for potential customers?

Take ownership of your shortcomings and trust their pace.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for Great Legal Marketing, a coaching and consulting company for attorneys.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We hired Agency Partner for their web development services. 

SOLUTION

What was the scope of their involvement?

Agency Partner developed our website on WordPress. They also designed its theme. The team took charge and built the site from the ground up as we provided feedback to them.

At present, the site is almost ready to go live. In terms of functionality, it’s an e-commerce platform that has online forms and sales pages since it’s geared toward making sales. The site also has a careers page, along with several forms that potential clients can fill out. Its e-commerce functionality is powered by WooCommerce. 

Moving forward, we’re contracting Agency Partner to provide ongoing support and maintenance for the website. 

What is the team composition?

We work with three developers from their team.  

How did you come to work with Agency Partner Interactive LLC?

I visited a directory website where we could search for web development companies based on our needs. I filled out a form, and the site sent me a couple of companies to contact. We interviewed 3–4 teams. Ultimately, we hired Agency Partner because they had the best offering. 

How much have you invested with them?

We’re investing around $10,000 in the project. 

What is the status of this engagement?

We started working with them in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Agency Partner is highly transparent about their process. They have a clear outline of how we’ll move forward with them in the engagement. On top of that, they’re timely and meet all of their deadlines. In fact, they’ve always encouraged us to continually provide them with content and materials necessary to launch our website according to schedule. That’s impressive. 

Overall, they have a firm grasp of what we’re looking for and need. I don’t even have to explain exactly what I want; they’ve seemed to intuit it. Ultimately, the team has come back to us with an excellently designed website.

How did Agency Partner Interactive LLC perform from a project management standpoint?

We have a great project manager who’s like a workhorse — he always keeps us on track and delivers things as promised. Often, the team delivers before the deadline. Right now, the project is almost wrapped up. I’m truly impressed with their ability to deliver on time, considering that the COVID-19 pandemic and holiday season have slowed us down in terms of giving them what they need. 

Overall, as far as cost and timelines are concerned, they’re perfect. They’re never late; it never takes them too long to get back to me. As a result, I’m always confident that they’re working on the project and that they’re making good progress. More often than not, they exceed my expectations. In fact, my boss has been blown away when I told him how long it would take to get the site up and running. 

To communicate, we use Teams and emails.

What did you find most impressive about them?

Agency Partner has a truly fleshed-out process of developing and launching a website. I’ve known what the project is going to look like from the beginning. As a result, there have been no surprises or major deviations in the plan. Everything has been systematic, and I truly appreciate that. 

Are there any areas they could improve?

They do a lot of the talking in terms of team communication, so I sometimes try to get a word into the conversation and struggle. 

Do you have any advice for potential customers?

Be ready. Make sure that you have the copy needed for the website. Agency Partner builds a website with real-life copy, and if you don’t have that, you have to be in a rush to finish it. As a result, flesh out the content of the website in advance. That way, you can simply hand them the text and they’ll handle the rest.

BACKGROUND

Introduce your business and what you do there.

I’m currently the director of marketing for a community that offers an immersive, cultural, gastronomic, and physically challenging hiking excursion. Our goal is to make Costa Rica one of the premier hiking destinations worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

I was a certified arborist in a company led by my father. I specialized in plant healthcare and disease treatment for distressed trees. We partnered with a local chemist who developed a root stimulator for one of the predominant tree species in our metroplex. That was when we first engaged with Agency Partner. 

SOLUTION

What was the scope of their involvement?

We’ve gone through different projects with Agency Partner over the years. Our main focus has been to create a website and have a strategic marketing plan using any marketing tools available to us. We’ve also done SEO and paid organic searches. On top of that, our teams have had to revamp different websites for my father’s company. 

Overall, Agency Partner has helped us have a comprehensive and widespread plan to generate business. We also use them to figure out what functions are required for the website to convert prospective clients into actual customers. The team has also helped us design our logo and implement my vision. 

Moving forward, we’ll be filming with drones and camera equipment for content and development. We’ll be finalizing the website content. 

What is the team composition?

I’ve been in touch with three people from their team. Other members work on the design and other aspects of the engagement. 

How did you come to work with Agency Partner Interactive LLC?

My dad and I found Agency Partner together when I was working with him. We worked with several other marketing companies before, too, but Agency Partner was the first team I went to when I started my new venture. I also developed a personal relationship with Adam (CMO & Co-Founder) during their work on my father’s company. 

Moreover, our perspective on marketing and design was different from many other people, and the Agency Partner team picked up on that energy. They were encouraged and motivated by the unique ideas that we had. They matched our energy effectively, seeing a similar vision and growth opportunities for our ventures. It was a pleasure to work with them, so I went to them for this project. 

How much have you invested with them?

We’re investing about $4,000 for the new website. For our marketing, we’ll spend between $3,000–$5,000 per month once the website is operational. The projection is based on our target number of hikes to be completed per month. 

What is the status of this engagement?

I started working on this new venture in November 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, we have different checkpoints based on the roadmap that Agency Partner has put out during the development phase. We also have weekly meetings to check our progress. So far, the website generates over 400–500 leads in some months. 

Anecdotally, Agency Partner can implement my vision. For one, the final design of our logo is fantastic — they’ve been able to capture what I’ve envisioned. The team has created something truly engaging and captivating that gets the audience in awe. Overall, they’ve done a great job. 

How did Agency Partner Interactive LLC perform from a project management standpoint?

Their project management was fantastic. Whenever we start anything, they set a strategy and a budget. They have a unique touch to project management and hit the nail on the head. I tell them what I envision, and then they use their expertise to accomplish what I’m trying to do. My points of contact have also been completely responsive. 

To communicate, we use emails, which are the best way to have a recorded history of what’s been communicated so far. Emails are also the most direct way to reach out to them, so we email them every day. We’ve also had a couple of calls over the phone. 

What did you find most impressive about them?

Agency Partner sees what I’m capable of; they see my passion for sustainability and my vision to offer unique products and services. Whenever I reach out to them, they always encourage me and tell me whether or not my ideas are good. I’ve been looking for a deeper connection with a partner vendor, and they’ve been ready to embrace that. Not every organization can connect that way, but they’ve truly run with it. 

Are there any areas they could improve?

No, there aren’t any. They’ve perfectly worked with me, and they fit my schedule. To be completely honest, I can’t do this without them. 

Do you have any advice for potential customers?

Bring unique value offerings and have a model that can be successful at its core. If you have that along with the work ethics necessary to run a business, then your engagement will be successful. Make sure that your idea is valuable and useful and work with Agency Partner — you’ll outshine your competition. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Professional Receivable Solutions, a debt collections agency headquartered in Plano, Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed someone to provide us with web development and design.

SOLUTION

What was the scope of their involvement?

Our website was quite outdated, so we engaged with Agency Partner Interactive for their web development and design services. They improved the performance of our website and gave it a fresh look.

They’re continuing to update and implement features and functionalities to our website, as well as provide us with ongoing platform hosting, support, and maintenance.

What is the team composition?

Our main point of contact is Hibba (Project Manager), but we interface with at least 12 people from their team, including a web developer, designer, email migration specialist, and payment processor. 

How did you come to work with Agency Partner Interactive LLC?

While I can’t specifically recall how we got in touch with them, I can confidently say that we chose to continue working with them because of their process, customer service, and overall positive working relationship.

How much have you invested with them?

For this particular interaction, we’ve spent about $4,500.

What is the status of this engagement?

Our ongoing partnership started in October 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launching our new website, we’ve seen an improvement in traffic and engagement. The feedback has been generally positive, citing its fresh design and immersive functionalities.

How did Agency Partner Interactive LLC perform from a project management standpoint?

They’re quite good from a project management perspective. Agency Partner Interactive is highly attentive, courteous, and they delegate their tasks to the right people with the appropriate skillset.

Most of our communication is done through email, phone calls, and Zoom.

What did you find most impressive about them?

The best part about working with them is they always have a specialist in a particular area of the project. Their team is responsive and we can always rely on them to come through with a plethora of ideas.

Are there any areas they could improve?

The only thing I would probably improve in this partnership is the attentiveness and time delegation on our end.

Do you have any advice for potential customers?

Make sure you set aside an ample amount of time and energy for the partnership in order to make the process flow smoother and more efficiently.

BACKGROUND

Introduce your business and what you do there.

I’m the director of regional operations at a forensic engineering firm. We have a lot of engineers in different disciplines, and we investigate the causes of all kinds of failures, trying to figure out what happened when something catastrophic occurs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

Our partnership with Agency Partner Interactive goes back to 2012 when they were involved in the coding side of a major overhaul of our website. We built a relationship with them and stayed in touch. Over the years, they also made updates to our website.

Around 4–5 years ago, we went back to Muhammad (Founder & CEO) and his team for a completely new iteration of our website, and we’ve maintained an ongoing relationship since.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive designed and developed our current website, and they created a custom CMS on the backend. They host the website for us, and they’ve also made updates to it over the past 4–5 years, the most recent one being the security update that they’ve been doing.

Agency Partner Interactive also created another website for a secondary part of our business. For this site, we did the design in-house, and they coded what we wanted.

What is the team composition?

I’ve worked with several different people from Agency Partner Interactive over the years, but Mohammad has been consistently there all this time. Our latest project manager has been great. She has been around for a couple of years now, so we’ve gotten to know her pretty well. Every person that they’ve hired has been responsive and pleasant to work with.

How did you come to work with Agency Partner Interactive LLC?

Our headquarters are in Columbus, Ohio, so we chose a local company to completely redo our website back in 2012. They designed our site and enlisted someone else to do the coding and make it come to life. This person contracted with Muhammad and his team and brought them onboard.

During that time, I worked closely with them and liked what they did. Thus, the next time we needed a new website iteration, we went directly with Agency Partner Interactive.

What is the status of this engagement?

Our first collaboration was in 2012, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The relationship that we’ve built with Agency Partner Interactive over the years is characterized by trust. They know what I want, and they deliver exactly what I ask for. Their prices are very reasonable as well, so our relationship has worked great.

As we’re a B2B service, people either send us an email, call us, or submit an assignment on our website when something catastrophic happens. As the years have gone by, we’ve seen a larger trend towards people submitting assignments via the website, so it has been very important for us to keep the website up and running.

Agency Partner Interactive has also helped us make sure that we’re protecting our client’s data. Additionally, our site is easy to use, which has made it very successful.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Agency Partner Interactive is very good at hitting deadlines. Although we haven’t been strict about them, if we need something by a determined deadline, they get it done by then. They’re also extremely responsive, especially if we run into a major issue.

We’ve also built the kind of relationship where I can reach out to Muhammad and his team if something needs immediate attention, and they jump on it right away. Otherwise, they know that they have certain flexibility around dates, and their primary goal is to do the task correctly.

What did you find most impressive about them?

With Agency Partner Interactive, we get exactly what we pay for. A good example of this is the latest website that they helped us code. Our in-house designer created the website in Photoshop without any prior knowledge of web development. They took her designs and built a website that looked exactly how we wanted it to look.

We have trust in Agency Partner Interactive, and they have trust in us. Although they sometimes give us suggestions on what might work best, if I tell them that I want something done a certain way, they do it. I don’t think that other companies do that.

What other companies might think is best usually gets in the way of what the client wants. However, Agency Partner Interactive always does what is going to make their clients happy.

Are there any areas they could improve?

Agency Partner Interactive is responsive and great at communicating, but the periodic updates could be a little more regular. For example, if a project will take three months, it would be great if they provided feedback along the way rather than me having to pull that information from them. They always give me the information, but I might have to send an email to request it.

Do you have any advice for potential customers?

Tell them exactly what you want and listen to their suggestions. At the end of the day, you’ll get what you ask for.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Trinity Hardwood Distributors, a hardwood flooring and installation product distributor in Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed an up-to-date website for our customers, so we hired Agency Partners Interactive. 

SOLUTION

What was the scope of their involvement?

Agency Partners Interactive started by letting me pick my preferred design, fonts, and colors for the website. They also compiled all the information that they would need for the development.  

After they had collected sufficient details to build off of, the team went into developing and designing our website while I gathered images and supplementary content for them to use. Once the site was up and running, they also took care of all the data entry for our products. 

Since then, Agency Partners Interactive has been keeping our website up to date.

What is the team composition?

I worked directly with a project manager for most of the development and was introduced to the actual developers later on. For concurrent maintenance, I’m working with lower-level staff.

How did you come to work with Agency Partner Interactive LLC?

I found Agency Partner Interactive on Google and chose to work with them because they offered the best price among other agencies.

How much have you invested with them?

We paid $5,000.

What is the status of this engagement?

The project started around May–June 2020 and took six months to a year to complete, which was longer than we expected. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed an increase in our website traffic. The online forums that they implemented on our website have helped us generate leads online.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Their managers were always quick to respond. They definitely don’t lack in communication, but the way they handle issues could use a little bit of work. 

Everything was done in a timely manner, but I’m still just like any customer who wishes for things to be done faster.

What did you find most impressive about them?

It was nice to work with Agency Partner Interactive because they had a team of diverse cultures. It made them stand out from other agencies.

Are there any areas they could improve?

We were initially told that we would have an American customer service representative on board, but we never got to work with anyone of the sort. It would really help for them to actually have someone like that. 

Do you have any advice for potential customers?

Be prepared and be as organized as possible in presenting what you want to Agency Partners Interactive. Don’t be afraid of the cultural barriers.