Agency Partner Interactive LLC

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work’s good. I’m happy with them and their work. It was a drastic improvement from where we were in every way, shape, and form—from the look to the quality of the website. API made a daunting task more personal and comfortable.

How did Agency Partner Interactive LLC perform from a project management standpoint?

We utilize a platform, which is nice because everyone contributes information. We can see timelines in real-time as far as what needs to be fixed and who will do it. We see when we need to approve tasks, so it makes the process more efficient.

Their team does what they say they’re going to do, which is important. I expect people to call when they say they’re going to call. They’re professional, knowledgeable, and personable. Their team doesn’t make us feel like idiots because we don’t know the technical aspects of the project, which is good. They explain and define terms well.

What did you find most impressive about them?

Their efficiency and organization are important. They’re personable, friendly, and professional. They’re not so big that we can’t get tasks done. I can get their attention.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

It’s wise to have a consultation with the decision-maker. My partner and I make decisions in our company. You want to have the decision-maker or the person who will communicate with API to have a consultation and outline the project’s goals. That way, API can understand your needs and give their estimations for time and cost. Introduce yourself to the team’s lead or your main point of contact to establish expectations up front. API did that with me, so it was easy. Be open-minded and trust them as professionals too.

What evidence can you share that demonstrates the impact of the engagement? 

They ensured that we had a functional website that looks nice as well. They really did everything for us. I didn’t really know what to expect going into this project. I assumed there would be a lot more work on my end.

They made it really easy. They gave us a general design and let us pick and choose what we wanted—what fields and features would be available and made sure they were prominent on the website. I’m very happy that they were able to manage most of the project. I plan to use them again in the future.

How did Agency Partner Interactive LLC perform from a project management standpoint?

They were incredibly responsive throughout the entire process. I wasn’t sure what we wanted other than the shipping and payment system, but they were very clear and detailed what they needed from us. They were patient with us and they followed up diligently. They made the process really easy for us.

We did everything through phone and email. At the beginning, when they gave me the mockup, I was able to go in and comment on individual items. It was so much easier than taking a screenshot, editing, or annotating them.

What did you find most impressive about them?

Once we got into the weeds and the details of the website, I realized that my original thought process wasn’t exactly what we needed, so we had to make changes.

For example, we deal in large quantities, like we’ll make 5–10,000 keycards in an order. But I noticed that our quantity button only went up by one at a time. Everything was already built out, so I assumed that it was going to be at an additional cost to make that change. But they did that, and probably 10 other changes, at no additional change. They helped improve the functionality of the site as we needed.

Are there any areas they could improve?

No, I really like their service.

Do you have any advice for potential customers?

If you have your plans ready in advance, that would be great. At the same time, we didn’t, and the project still turned out very well.

What evidence can you share that demonstrates the impact of the engagement?

RH: We don’t have any specific metrics, but at the trade shows we attend, the app gets lots of great feedback. Internally, we use it daily when we do tech calls. Our technical providers refer callers to download the app so they can work with them more easily. The app benefits not only our customers but our distributors as well.

For the website, we’re still making modifications. The content is there, but we’re adding pictures and reporting documents. Overall, it’s gotten positive feedback.

RE: I make 90% of the changes to the website because I know WordPress pretty well. I add pages and do minimal stuff, but Agency Partner Interactive built the whole thing from scratch.

How did Agency Partner Interactive LLC perform from a project management standpoint?

RH: I think they’ve done a great job. They communicate very well — whether it’s over the phone, email, or verbal — and always stay in contact. The team even pushes us a little bit to remind us of deadlines. 

RE: I agree. In fact, I emailed them five minutes ago and they already got back to me. We’ve emailed 2–3 times today already. They’re really responsive.

What did you find most impressive about them?

RE: I like their ability to return emails and phone calls so fast— they’re very efficient with their turnaround.

RH: Coming from Ray, that’s a very good thing.

Are there any areas they could improve?

RE: No, I personally can’t think of anything.

Any advice for potential customers?

RH: Be prepared, and have a game plan. I thought I had what I wanted in mind, but it’s important to do your research and have your content available.

RE: And they’ll let you know what they need. They’ll have a game plan as well as suggestions. When the project started, they asked us way more than we ever thought about. We haven’t used everything they’ve suggested, but it’s been helpful. 

What evidence can you share that demonstrates the impact of the engagement?

With the design, we didn’t give them much direction. Even so, it was spot-on. We changed the color scheme, but there were no major adjustments that needed to be made. They had a great grasp of trends in the market. The team delivered on their promises and did a quality job.

How did Agency Partner Interactive LLC perform from a project management standpoint?

When we fell behind schedule, they worked overtime to make sure that they hit our launch date. For collaboration, we used Teamwork. That allowed us to track daily progress and send automatic updates. We message through WhatsApp.  

What did you find most impressive about them?

Because they have several locations in different time zones, their team was able to work around the clock for us. The timing of everything was a huge plus. 

Are there any areas they could improve?

There were a few times when we felt a little left in the dark on progress. That’s pretty nitpicky, though. 

Do you have any advice for potential customers?

Get the personal phone numbers for your account managers. It’s essential to have an open line of communication going at all times. This will help you check in on progress whenever needed. There were times that we could’ve saved extra effort if we were more vocal with their team.