Agency Partner Interactive LLC

BACKGROUND

Please describe your company and position.

I am the Owner of Dental SedationTechniques and Anesthesia Resources

Describe what your company does in a single sentence.

Website and app development, Website hosting, app integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Partner Interactive LLC to accomplish?

• Develop a professional website for my company that provides continuing education courses and materials for dentists
• Meet my budget
• Accomplish it quickly

SOLUTION

How did you find Agency Partner Interactive LLC?

Online Search

Why did you select Agency Partner Interactive LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Agency Partner Interactive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed a mostly informational website developed for my new company that provides continuing education services to the dental industry. The website allowed dentists to choose from a list of courses available and then once they chose a course it would take them to another website where they were able to purchase the course and register for the course. 
The website included a newsletter email collection, a opportunity to suggest continuing education topics as well as contact forms. They were able to integrate a short video on the website as well as frequently asked questions. I had never worked with a company to create a website, so I had very little to no experience with the process. I believe the website has about 10 pages. 
I'm not sure about the deliverables, but I'm pretty sure they were waiting for me to provide them the information they needed and provide the website content, so they were waiting for me more than I was waiting for them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I didn't really keep track of measurable outcomes, I'm just one individual not a company so not keeping track of that, I was just making sure that the project was moving forward. As long as I provided the information they requested, the project continued to progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they absolutely delivered on time. They were very attentive to my emails in my respond almost immediately but never took more than a day to respond even on the weekends.

What was your primary form of communication with Agency Partner Interactive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very knowledgeable. I would ask for certain things and they said that you know to do the things that I was suggesting would be very expensive and I had no idea about what was involved in doing the things that I wanted but they were able to find work arounds that in the end gave me the website that I needed. They were all so very helpful with suggestions about how the develop the website so it would look and work best. And that's really what I hired them before. 
I have no experience in website development. You look at websites every day, but you don't really pay attention to what makes them interesting or what makes you stay at a website and I know there's a lot of research about it but I don't know it. I hire the company because I expect them to know it.

Are there any areas for improvement or something Agency Partner Interactive LLC could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Dr/ Company director of Terry Street Medical Practice

Describe what your company does in a single sentence.

We are a medical practice with general practitioners in Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Partner Interactive LLC to accomplish?

• Creating a logo
• Website designing and development

SOLUTION

How did you find Agency Partner Interactive LLC?

• Referral
• Other

Why did you select Agency Partner Interactive LLC over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Agency Partner Interactive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Being a new medical practice, we wanted a logo that would represent the name of the company, while considering the colours that represent medicine and health care. We also wanted a website design that would work for the style in Australia.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Incredible work done by the team. Project manager: Hibba Logo design: Zubair After filling out a a logo design preferences form, different design options were given to us over time. And with each logo, our feedback was taken, to further align it with our concept. Each design was given with a full presentation on how it will look. The final design that was chose received over whelming praise at our inauguration ceremony. The website design is modern and easy to use. 

It is not often that we find such user friendly websites in Australia. They also created a mobile version of the website, which was a bonus. It allows for easy navigation of the website. Book an appointment sign pops up on each page. Post live activities were done smoothly and promptly. We required some changes made to the content due to changes at the company, and all were done promptly. Exceptionally quick response to all queries at all times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager - Hibba. All messages and emails were promptly responded to. No delay in any delivery. Exceptional work. Delivered all needs beyond expectations.

What was your primary form of communication with Agency Partner Interactive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The focus on the details of what we had requested. Keeping our concept in mind and giving the final product based on that. The prompt response, post live response and also making the multiple edits we required ( due to changes at our company).

Are there any areas for improvement or something Agency Partner Interactive LLC could have done differently?

They did an exceptional job!

BACKGROUND

Please describe your company and position.

I am the Owner of Merchant Control

Describe what your company does in a single sentence.

We are a payment processing company that handles check and credit card transactions for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agency Partner Interactive LLC to accomplish?

• To create a website to help grow our business and bring our look into the future.

SOLUTION

How did you find Agency Partner Interactive LLC?

Online Search

Why did you select Agency Partner Interactive LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Talented Designers

How many teammates from Agency Partner Interactive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They made us an in depth, 14 page website that looks absolutely phenomenal. They were able to integrate our docusign documents into our website to allow for a simple and easy sign up process and add in SEO to our website. The look is modern and very clean looking and the staff was incredibly nice and easy to work with.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are in the process of going live with our website but our team is very impressed with everything and feels very positive about the website and where it will take us! All of our family and friends that we show the website to are very impressed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was above anything we expected. Everything was delivered on time or early, despite several holidays going on during the timeline. Our project manager, Shuaib, was incredibly nice and easy to work with. There was never a moment of frustration and I always felt listened to and confident that all of our needs would be taken care of. It felt as though I was able to discuss this project with a friend rather than a project manager.

What was your primary form of communication with Agency Partner Interactive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found their response time to be very impressive during our time spent with them. Their ability to edit any changes that were asked of them, and no matter what we seemed to ask for, we were never told no. This company is truly unique with a great culture and we hope that others are able to use them to see that too!

Are there any areas for improvement or something Agency Partner Interactive LLC could have done differently?

I truly can not think of one aspect that they could improve upon. Whenever we needed them, they made themselves available for a call. Very nice people with wonderfully impressive skills.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of a women's healthcare startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

I hired API to help with branding and website development. We knew what elements we wanted to be included in our branding and we wanted API to help in bringing those elements to life within our brand and website, and eventually our mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used reviews on clutch as well as other personal recommendations when deciding to interview API. After 2 brief virtual phone conversations with the technical team, we were very impressed with the time and detail they put in to understanding our goals and the product we were hoping to build.

We interviewed a total of 5 companies and the deciding factor for API was the ways in which they suggested ideas that we hadn't even considered. It was evident they had spent time thinking about what we were building and what our needs were.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired API to create a WordPress website with an admin portal for our mobile app. During the first several weeks, the API team presented design ideas for the website.

We quickly realized how talented their team was in graphic design and we decided to have them incorporate unique custom graphic design and animation for our website. Once all pages were designed and our team approved them, API created a custom website.

How many people from the vendor's team worked with you, and what were their positions?

Our team worked with approximately 5 API team members on a regular basis, including a project manager, design team members, and quality assurance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are getting ready to launch the website, but the API team went beyond our expectations.

Describe their project management style, including communication tools and timeliness.

API uses BaseCamp to communicate with our team. They are very responsive in their communication with responses usually less than 12 hours (time zone differences).

What did you find most impressive or unique about this company?

Very detail-oriented and responsive. Offered unique ideas to improve the look and feel of the website. Overall, they took the time to understand what we were trying to build and how to ensure a great customer experience.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am starting a business and needed to establish a website and online presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

With starting a new business, I had no presence online and no where to send my potential customers. I was looking to work with an agency that I could develop a relationship with and have the work done in a timely manner. I needed a logo and website

SOLUTION

How did you select this vendor and what were the deciding factors?

Having worked in the marketing/advertising world for almost a decade, I felt confident I knew what I wanted in a vendor. API had a friendly staff the communicated extremely well. They answered all the questions I had and provided thoughtful insights when requested.

The process to receive a quote was thorough but quick with no unnecessary meetings or hoops to jump through. The agency has a large list of awards and reviews that speak to their capabilities and competence. Also, their price was the best I found as well (this was not a top three factor for me).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Logo creation process was great. After an initial meeting to learn more about my business/logo ideas they had options for me to choose from within a day or two. After a round of feedback, we landed on a design. The website I am having them build is relatively straightforward as is their process.

Similar to the logo process, they presented a few options for a home page layout and we have gone from there. The team is extremely receptive to feedback makes their changes all very quickly

How many people from the vendor's team worked with you, and what were their positions?

I worked with one member of the sales team and she was incredible to work with. One of the best sales processes I have been through. If you get to work with Chelsea, you will be taken care of! Now that we have started the project, I am working with a project coordinator, project manager and the head of their project team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is not complete but they are simply developing the designs we have landed on. They are working quickly and I have no doubts the final outcome will be exactly what I expect.

Describe their project management style, including communication tools and timeliness.

The team communicates very thoroughly and often. They wanted to use basecamp but I requested things just be done through email. I can tell the team at API truly has my best interested in heart and wants to help my new business succeed.

What did you find most impressive or unique about this company?

The level of service, quality, and speed of the project for the price are incredible!

Are there any areas for improvement or something they could have done differently?

There has been nothing yet through my process. My project is not completed yet but I feel confident that if anything comes up, they will make right as soon as they can.

BACKGROUND

Please describe your company and your position there.

I'm the owner of the company and contacted API to build me a new website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

My website was slow loading and not properly tracking conversions for marketing purposes. I reached out to API to discuss a full rebuild with the goal of a fast loading website that was able to properly track conversions across analytics and other various marketing channels.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed quite a few companies and API assured me they could rebuild the website in a timely manner and accomplish all of the goals I had set forth. I started this project in November expecting to be launched prior to the new year. My previous website was built on Wordpress and they suggested it be rebuilt on Webflow of which I had no experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had numerous phone calls to discuss the project. I even sent in very detailed documents about what I expected to accomplish in this project. I submitted a document saying what would make this a successful project which included - increased conversions, better site load speed, form tracking, appropriate seo set up on the back end.

How many people from the vendor's team worked with you, and what were their positions?

From the beginning the entire workflow was a disaster. Constant misunderstanding and work poorly done. It is clear that they outsource their work overseas and thus the communication between myself and the people doing the work was terrible. The project took more than twice as long as was expected and the product they delivered was well below expectations. I've spent thousands of dollars cleaning up their work. The website eventually launched at the end of February but I continued to find problems.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was the worst experience I have ever had with a digital marketing company. It was clear very early on that working with them would be a problem. First off they outsource everything overseas. The project took double the time it was supposed and eventually we launched when it wasn't even ready. They weren't able to put header images on the mobile version of the site. They load speed was terrible.

Per their own reports it fluctuated between 7 and 16 seconds of page load speed. It was not set up to properly track conversions. It also did not scale properly across devices. Basically none of the goals of the build were accomplished. I have since spent thousands of dollars having others fix the site.

Additionally, it came to my attention at a later date that the entire header design of the home page of my website was copied from another site. Further, although this company resides in an entirely different state than my business they have since built a website for a direct competitor in my same town and directly copied elements of my website for the competitors site. Down to the exact words and images.

Having duplicate content on different websites is terrible for both sites which they clearly don't seem to know or just don't care. One can argue whether a company should agree to work with a direct competitor but copying specific elements, words and images off of my site that I provided to them and putting those elements on a competitors site is completely unethical.

Describe their project management style, including communication tools and timeliness.

Everything was a mess from the beginning. Communication was terrible because all of the work was outsourced overseas. It was clear to me very early on that they appeared to have no idea what they were doing and it showed in the final product.

What did you find most impressive or unique about this company?

Nothing. Perhaps their ability to mislead and promise things they clearly had no ability to deliver on in order to get you to sign a contract.

Are there any areas for improvement or something they could have done differently?

To start they should stop copying from other websites. They also should be more clear about what they are able to accomplish and what they are not.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Elevation Concepts, a furniture manufacturing company. We design ergonomic office furniture; our specialty is standing desks with a writeable glass surface, glass, and fixed conference tables. We also design glass boards to write on vertical walls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

We needed to develop a website and an e-commerce platform. We had an existing website on Wix, but we outgrew it because it had limited capabilities; we couldn’t give our customers a good experience.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive has developed a WordPress website. We wanted the site to represent our brand and compliment our product. The platform we had was okay, so they’ve built on it. They’ve taken it to improve it and make the website’s design more sleek, minimal, modern, and clean. In conjunction with another company, they’ve created a 3D product that allows users to design their desk and build it using custom colors.

We’re currently in phase two of the project. Then, we’ll start doing SEO, including backlinking, optimization, and blogs. We’ve had several preliminary meetings regarding SEO, and they’ve done their research and presented some initial information.

What is the team composition?

We’ve interacted with six team members from Agency Partner Interactive.

How did you come to work with Agency Partner Interactive LLC?

Our videographer referred them.

How much have you invested with them?

So far, we’ve spent about $25,000.

What is the status of this engagement?

The engagement started in September 2021, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website went live last week. We haven’t done any marketing yet, but people have been calling us about how amazing it is. Agency Partner Interactive knew what we wanted and executed our vision to perfection. The site is a phenomenal success.

How did Agency Partner Interactive LLC perform from a project management standpoint?

Project management is fantastic. We have a link to a website to see the process and changes in real-time. They’ve also given us access to an editing tool to go through the project, make comments, and edit.

We mostly use email and Google Meet to communicate.

What did you find most impressive about them?

They want to help us grow our business and be successful. Moreover, they’ve taken ownership of the project, and it’s very comforting to know we’d get a good ROI.

Are there areas they could improve?

No, working with them has been a wonderful experience.

Any advice for potential customers?

Lay out a clear framework of what you want and be invested in the process. Additionally, doing your due diligence before starting the project will set you up for success.

BACKGROUND

Please describe your company and your position there.

Our commercial cleaning and restoration supply business has operated in the DFW area for almost 40 years. My father and uncles started the company in the 80's to supply their cleaning business. I came on in 2006 and my sister and I now run the business. We are a very small company with only 7 employees. I do all the purchasing, marketing and whatever else needs doing. We all wear many hats!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

Our original project included rebuilding our Magento website and updating to version 2.0. Our website had been neglected for several years and was not functioning properly. We needed new tools that would sync up our internal processes and make order fulfilment smoother. We also needed a more prominent online presence and guidance all around for acquiring new customers via digital assets.

SOLUTION

How did you select this vendor and what were the deciding factors?

The first thing we did was meet with them and discuss our business needs. We asked for several referrals and they provided them. They are a newer company but we met with Muhammad and Shahbaz and were really impressed. We felt really comfortable moving forward after recognizing what an amazing team they have at API. Ultimately though, the deciding factor was the vision they had for our companies growth.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our original project with them was to rebuild our Magento website, update to version 2.0, build our class schedule page with a built in registration feature and modernize our online presence. It took a long time because of COVID. However, even with all the struggles of COVID, API managed to carry on conducting business with few setbacks.

We worked together through lots of development, many video calls and phone calls and even in person. Shahbaz actually drove a whole hour, many times, to come help me in person with some of things I was having trouble with. The dedication of this team is unparalleled.

This project was complete last year and we were ecstatic with the work that was done. We have continued to work with API on further development and just signed up to have them do our marketing and SEO as well. We could not be happier with this service. It feels very high end and boutique-y to be honest. I feel like we're getting a really great value for our money.

How many people from the vendor's team worked with you, and what were their positions?

In the beginning, we spoke with Muhammad and Ashley and after we signed Shahbaz was our main point of contact. I have had many points of contact with each phase of development but it has never felt too much and I always knew who to contact for assistance. Every API member has been really impressive. Whoever they have recruiting for them is finding top notch talent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We generated almost 7k in class registration sales in the 6 months after going live with the new site and that trend has continued since. It has been so much easier getting students enrolled in our classes and we haven't had to cancel any classes for lack of interest. Also, our average ticket from online sales increased by 32%. We are starting SEO and marketing efforts now and I fully expect those sales numbers to continue to climb.

Describe their project management style, including communication tools and timeliness.

They use an excellent project management software that I was actually already familiar with. This is a highly communicative team. They are very responsive. One of my biggest compliments of their service is that they have jumped on every single request I've had even those that were outside the scope of work I am paying them for like a phishing scheme email I received at one point. I always know who to call for what and they always respond in a timely manner.

What did you find most impressive or unique about this company?

The way most of this work is done is that you get a proposal, you sign it, they do the work they were contracted to do and that's it. Not with API. While they do utilize contracts, they make it clear from the get go that they want to grow with us and their actions make that clear.

They behave as a partner rather than a contracted firm. I feel like they see long term potential in our company and us in theirs. I have to call out Shahbaz here too. If you have the pleasure of working with him, you'll surely understand why I list him here. He has been so helpful in so many ways throughout our projects with API. Again, the talent this company wields is impressive!

Are there any areas for improvement or something they could have done differently?

Honestly, this company is like a really good band right before they blow up and start selling out stadiums. Before that, you can go see them at a hole in the wall venue and have an amazing experience for a reasonable price...but it won't be long before everyone catches on and you'll have to pay the stadium price. Sign up now while they're still playing dive bars! No, I can't think of a single thing I would have them do differently.

BACKGROUND

Please describe your company and your position there.

I’m the Owner + Founder of byGemGirl, a custom jewelry design company. We design and manufacture custom engagement rings, wedding bands, and gold and diamond fashion jewelry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Agency Partner Interactive LLC, and what were your goals?

To build and launch a website and e-commerce store for byGemGirl. We wanted to promote our brand online and have a digital footprint to advertise our custom and special order jewelry. The end goal is to increase our sales in the custom jewelry space and to promote byGemGirl to our Dallas market and beyond.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for highly recommended web developers in our area and interviewed 2-3. After meeting with API, I felt confident that they knew what they were doing and could execute my vision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using Wordpress our website was developed over several months. They implemented custom jewelry questionnaires to capture leads and schedule client consultations. Our website is heavily image based and they are working on creating a jewelry look book for ready made pieces. Eventually we will have a function able e-commerce store.

How many people from the vendor's team worked with you, and what were their positions?

Two project managers worked with us and conducted several Zoom meetings throughout the project to ensure our needs were met. We also worked with our account manager from time to time to ensure our project was going smoothly and all of our concerns were addressed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

API made my website vision come to life. They are truly the best in the industry. They handled the entire project from start to finish with professionalism and care. My needs and concerns were always addressed promptly.

Describe their project management style, including communication tools and timeliness.

One of their project managers was very responsive and made sure that all of my questions were answered in a timely manner. He truly went above and beyond to make sure that every little detail was perfect.

What did you find most impressive or unique about this company?

We were most impressed by their attention to detail and ability to ensure that all of our needs and concerns were met. They created a more beautiful website than I could have even imagined.

Are there any areas for improvement or something they could have done differently?

The best part of working with API is their ability to get things done in a timely manner. Every time I asked for an edit or photo swap, they were quick to make the necessary changes. At times some of our email threads would get long and laborious, so having more streamlined communication would have made the project go even smoother. But overall, we are very happy with their communication and follow up.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce women’s shoe store specializing in trending and unique shoes starting at size 10.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Agency Partner Interactive LLC?

I reached out to them to help me build and launch my website. I had an idea of what I wanted but needed someone who could see my vision and help it come to fruition.

SOLUTION

What was the scope of their involvement?

Agency Partner Interactive (API) is building our website for us. First, I gave them my vision, my logo, and some examples of websites I liked. I also gave them insight into my personality and how I wanted it reflected on the site and the content writing. As for the design, my requirements were that the site be very simple and user-friendly. 

The team is building the site in four phases, and they’re currently in phase three. They provide everything I need to build it and will later maintain and host it. They also offer content writing. Users can log in on the website and find women’s trendy shoes, starting from size 10 to up to sizes 15–16. The site will have categories based on occasions, shoe types, color schemes, and sizes. The API team will also help us add an Instagram link and a mailing list registry. 

What is the team composition?

I work with a three-person project management team and another three teammates from API, including Chelsea (Business Development Executive) and Christa (Account Manager). In total, I work with six people from their team.

How did you come to work with Agency Partner Interactive LLC?

I wanted to work with a team that was patient and skilled. After doing a little research, I came across Clutch and began to read all of the wonderful comments and customer experiences people had with API, and I knew this was the agency for me. Being an entrepreneur, I don’t always know what I’m looking for, so Clutch was a godsend. Once I reached out to API, they got back to me quickly, and we had a call where I explained my vision. 

How much have you invested with them?

The total cost of the site will be about $4,000. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with API has been a dynamic experience since our first call. Their constant open communication has been a driving force of the project. I also appreciate their patience in walking me through things and helping me understand them. Whenever I have a question or need more clarity on something, they provide answers with no problem. 

The site isn’t live yet; we have an estimated go-live timeframe of November 2022. I want the site to be done right the first time, and I trust the entire API team to make that happen. They’re very client-focused. Whatever I’m dealing with, they adjust and ensure we each have what we need to meet the deadlines and complete the project. 

How did Agency Partner Interactive LLC perform from a project management standpoint?

They meet the deadlines and stay on budget 100% of the time. They’ve found a way to work within my budget and make the project happen, which is very important for a new business owner because it’s easy to overspend on things we may not need. Moreover, they’ve itemized all the costs so I can see exactly what I’m paying for each phase. Therefore, they’re very transparent, which goes hand in hand with integrity.

They also understand my schedule. I’m working a regular nine-to-five job and starting my business, which implies long nights and days and an investment in money, time, and energy, and PI gets it.

We use ClickUp for project management, where we have action item lists, assignments, deadlines, and the capacity to add notes if needed. Everyone included is engaged in real-time and on the same page. This tool has been instrumental in keeping us organized. As for communication, we use Microsoft Teams for our conferences and email to communicate. They’ve made themselves available to me via phone calls 24/7, so I can contact them whenever I need to. 

What did you find most impressive about them?

I’m impressed with API’s desire to see businesses succeed. This project isn’t just business for them; they really want to see me win. As the project progresses, they work everything out for me and help me — I feel taken care of. 

Are there any areas they could improve?

No, I’ve been very satisfied with them. 

Do you have any advice for potential customers?

Go into the relationship already seeing them as your partner because that’s how they’ll see you. They’re not there to micromanage or force you to do anything; they’ll listen and align with you. API is a one-stop shop if you want a great quality product.