Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and your position there.

I’m the CTO at Zero Bounce, an IT services agency that tends clients both in the UK and western countries. I oversee our services and vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

I hired them for website development using Wordpress and other technologies.

What were your goals for this project?

We were aiming to create a website according to my design. It also needed to be responsive in all screen sizes.

SOLUTION

How did you select this vendor?

I sent out over 20 requests for proposals on Upwork, and many of the replies came back in the form of templated responses. Acquaint SoftTech actually took the time to review the project's requirements.

Can you go into detail about the services they provided and the scope of the project?

Once I handed all the requirements to them, they used the latest technology stack to complete the project, including PHP, MySQL, Grunt, Brower, Bootstrap and more.

What was the team composition?

I’ve handled project management for most of the process. They later added a QA specialist and other team members as needed. Overall, I regularly interacted with about three people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As of now, the project is successfully launched and my end client is very happy with its quality and robust coding structure. The product is 100% bug-free.

How was project management arranged and how effective was it?

Their team was as professional as any other team I’ve collaborated with in the United Kingdom.

What did you find most impressive about this company?

Acquaint SoftTech went beyond the initial proposal and provided details, feedback, and suggestions that showed me that they thoroughly reviewed our website’s flow before deciding if it was a project that would fit their skills.

Are there any areas where they can improve?

There’s nothing I can suggest at the moment.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of BUTAS TAU

Describe what your company does in a single sentence.

The profesional traditions of real estate services in Lithuania since 1994

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Build a system that could automatically identify high-intent property buyers and investors from incoming inquiries
• Reduce the time agents spent manually reviewing and sorting leads from different channels
• Improve follow-up efficiency by giving the sales team clearer insights into customer intent and urgency

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed a custom AI-driven lead qualification and analytics platform integrated with our real estate workflow system. 

Key deliverables included: 
- AI lead classification engine to analyze inquiry messages and detect purchase intent 
- Central dashboard for agents to view, filter, and prioritize leads 
- Lead scoring system based on behavioral patterns and inquiry content 
- Automated lead routing to assign prospects to the right agents 
- Conversation summary module to give quick context before follow-ups 
- Reporting panel for management to track lead quality and agent response activity

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system improved how quickly our team could identify serious buyers and reduced confusion around lead handling. Agents started engaging more meaningfully with prospects because they had better context before making contact. 
We also saw improved organization across the sales pipeline since leads were no longer treated equally but prioritized based on intent signals. This made daily workflow noticeably smoother for the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and consistent. They followed agreed milestones and kept communication active throughout development. 
When we requested adjustments to improve lead scoring accuracy after early testing, they responded quickly and refined the model without delaying the overall delivery. Feedback from our sales team was taken seriously and implemented in iterative updates.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to translate business sales challenges into practical AI functionality. 
They didn’t just build a technical model, they focused on how agents actually work day to day. Their willingness to refine the system using real operational feedback also made the solution more practical over time.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The overall experience was positive. If anything, more initial training materials for advanced reporting features would have helped some team members onboard faster.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of DDD Invoices

Describe what your company does in a single sentence.

DDD Invoices powers global invoicing compliance in 30+ countries, with a special focus on Central & Eastern Europe. We help SaaS, ERP/POS, PMS, marketplaces, and payment providers integrate mandatory e-invoicing in days turning compliance from a burden into a competitive advantage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To reduce the time our team spent answering repetitive internal and partner-related questions about compliance rules and integrations
• To automate routine operational tasks tied to onboarding, support, and compliance validation workflows
• To create a centralized, intelligent system that could understand our documentation, country-specific invoicing rules, and internal processes
• To ensure that any AI-driven system would respect strict data access boundaries and not expose sensitive compliance or partner information

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope evolved into building an AI-powered internal copilot, tightly integrated with our systems. 
Key deliverables included: 
1. A secure retrieval-based AI system connected to our internal knowledge base, API documentation, and country-specific compliance rules 
2. Context-aware query handling so team members could ask natural language questions and get precise, structured answers 
3. Role-based access control, ensuring that different teams (support, engineering, compliance) only saw what they were supposed to 
4. Workflow automation triggers for repetitive internal tasks, like responding to common partner queries or guiding onboarding steps 
5. A feedback loop system where responses could be corrected and improved over time, which was critical for trust

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact became visible within weeks of internal rollout. Support and onboarding teams stopped digging through scattered documents or Slack threads just to answer routine questions. Instead, they could query the system and get a clear answer tied to actual documentation. 

We saw a noticeable drop in internal back-and-forth messages, especially around country-specific compliance queries. Tasks that previously required escalation to senior team members could now be handled by mid-level staff confidently. 

Another key shift was consistency. Previously, answers could vary depending on who responded. Now, responses were more aligned with our official documentation and current regulations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They didn’t overpromise timelines, but they consistently delivered what was agreed upon in each sprint. When we had shifting priorities, which happens often in a compliance-driven environment, they adapted quickly without creating friction. 
Communication was direct and useful. Instead of long reports, we got working demos, clear updates, and honest feedback when something needed rethinking.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A lot of vendors can build AI features, but Acquaint focused on whether people would actually use it daily. They paid attention to how answers were structured, how fast responses came back, and whether the output made sense to non-technical team members. 

Also, their handling of data security constraints was solid. They didn’t treat it as an afterthought, it was part of the architecture from the beginning.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they were responsive.

BACKGROUND

Please describe your company and position.

I am the President of Future Finance Poland

Describe what your company does in a single sentence.

The Future Finance Poland project aims to create coordination and cooperation mechanisms within the financial industry and develop practical tools to support the development of Poland as a next-generation financial center at the regulatory, technological, business and marketing levels. The approach also assumes the need to promote the financial center internationally and support the expansion of Polish companies doing business in the financial industry abroad.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Build robust data-driven systems to monitor and analyze financial transactions across multiple institutions.
• Implement predictive fraud detection tools that could adapt in real-time, reducing false positives while ensuring genuine transactions weren’t blocked.
• Provide IT staff augmentation to support our internal teams, particularly in Python development and data engineering, so that we could scale development velocity without sacrificing quality.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Referral
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech approached the project with a full-stack mindset. Their work included:

.Python-based predictive modeling: They built transaction monitoring and anomaly detection systems that analyzed behavior patterns, risk signals, and historical trends.
.Automated retraining pipelines: Since fraud patterns change constantly, they designed workflows that allowed models to retrain safely without manual intervention.
Integration with existing financial infrastructure: APIs were built to connect with our internal databases, external partners, and reporting systems.
.Staff augmentation support: They embedded Python developers, data engineers, and QA specialists directly into our teams, helping us accelerate development cycles and improve code quality.
.Reporting dashboards: Delivered intuitive dashboards for leadership and operational teams to monitor trends, investigate anomalies, and make decisions faster.

Key deliverables:

-End-to-end fraud detection models with real-time scoring
-Integration of predictive analytics into transaction monitoring workflow
-Operational dashboards with drill-down capability
-Dedicated team augmentation supporting internal Python and analytics development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered tangible improvements almost immediately. The new predictive models reduced the volume of false positives, allowing our fraud team to focus on genuinely risky transactions. At the same time, legitimate customer transactions went through smoothly without unnecessary blocks.

Additionally, automated retraining of models ensured the system evolved with new fraud patterns, so risk scoring became smarter over time rather than relying solely on static rules. Leadership now had access to insights in near real-time, accelerating decision-making and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated excellent project management throughout. Milestones were met on time, and their embedded developers blended seamlessly with our internal team.

They were highly responsive. For example, when a regulatory requirement changed midway, they adapted the monitoring rules and retraining pipeline quickly without interrupting ongoing operations. Communication was clear, frequent, and actionable.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to combine deep technical expertise with domain awareness. They didn’t just build systems; they understood the nuances of financial operations, compliance, and risk management.

Their proactive approach, anticipating challenges and suggesting improvements before issues arose, set them apart from other vendors we’ve worked with.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they mitigated any potential gaps.

BACKGROUND

Please describe your company and position.

I am the Director of DIMCO

Describe what your company does in a single sentence.

DIMCO LTD throughout its half century course, has become one of the most experienced and trust worthy lighting suppliers. It was founded in Cyprus on 07 June 1966, as a private limited company. Originally, it specialized in selling gear for electrical installations. In 1976, DIMCO moved forward entering the lighting business. This is the main activity of the company until today. It operates 11 stores in Cyprus (Nicosia, Larnaca, Limassol, Paphos, Paralimni) and imports lighting products from more than 50 suppliers.

Dimco also operates online sales through the company's e-commerce platform.  At www.dimco.eu customers may find numerous lighting solutions, they can place their order and enjoy the benefits of an online sale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Rebuild our storefront into a faster, mobile-first experience that could handle large product catalogs without lag
• Create a flexible backend that allows our marketing team to launch campaigns (bundles, promos, seasonal offers) without developer dependency
• Fix ongoing inventory inconsistencies between our website, physical stores, and external systems

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Instead of trying to patch the existing system, Acquaint proposed a more forward-looking structure. They designed a headless commerce setup, where the frontend and backend were decoupled.

On the frontend side, they built a Progressive Web App using React. This made a noticeable difference immediately, pages loaded quickly even when browsing heavy product categories like architectural lighting collections.

On the backend, they developed a Node-based API layer that handled:

Product catalog management with flexible attributes (important for lighting specs).
Campaign logic (bundles, discounts, promotional rules).
Integration with our ERP and inventory systems.
Marketplace synchronization.

They also introduced structured workflows for product updates, which meant our internal team could manage listings without worrying about breaking something.

Key deliverables included:

A fully functional PWA storefront.
Centralized product and inventory API.
Campaign management system.
Integration layer for ERP, shipping, and marketplaces.
Migration plan that preserved existing URLs and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the most noticeable changes came from our internal team before even customers mentioned it. Product pages that used to take time to load became instant, especially on mobile devices.

During one of our seasonal promotions, we typically had issues with stock mismatches between online and in-store inventory. This time, the system held up. Orders were processed smoothly without the usual manual corrections afterward.

Customer behavior also shifted, users were browsing more categories in a single session, which wasn’t common before. That told us the experience had become more intuitive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What stood out was how they handled communication during active development.

We had weekly check-ins, but more importantly, they were responsive in between. There were moments when our marketing team needed last-minute adjustments before a campaign launch, those requests were handled quickly without turning into delays.

They delivered major milestones when expected, but what I appreciated more was their flexibility. They didn’t treat the plan as something rigid, they adapted when our priorities shifted.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

First, they understood that e-commerce is not just technical, it’s operational. They didn’t just build features; they considered how our internal team would actually use them day-to-day.

Second, during active sales periods, they monitored how the system behaved. It wasn’t a build and disappear situation. They stayed involved to ensure stability when it mattered most.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If I had to point out something, it would be the initial discovery phase.

They were thorough, but at times we had to revisit certain business rules around product categorization and campaign logic after development had started.

BACKGROUND

Please describe your company and position.

I am the Founder of Stack ehf.

Describe what your company does in a single sentence.

We build digital products. We work with startups and established companies to design and build custom software products and platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Build a centralized workflow management platform that could replace spreadsheets and email-based approvals
• Enable real-time collaboration and visibility across teams, so project progress could be tracked without chasing updates
• Create configurable approval flows that could adapt to different types of projects without needing constant redevelopment

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint approached the project by first mapping out how our workflows operated in reality—not how they were documented, but how people actually used them.

They then designed a custom platform using the MERN stack, focusing on flexibility and real-time interaction.

The system they built included:

1. A visual workflow builder that allowed us to define stages, assign responsibilities, and configure approval paths
2. Role-based access controls, ensuring that different users only interacted with relevant parts of a workflow
3. Real-time notifications powered by WebSockets, so users were immediately informed when actions were required
4. Activity logs that tracked every action within a workflow, giving full visibility into progress and decision history
5. A configurable admin panel where we could adjust workflows without needing developer involvement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was felt almost immediately after rollout.

Approval cycles that previously stretched across multiple days became significantly shorter because tasks no longer got lost in email threads. Team members received instant notifications when their input was needed, which reduced idle time between stages.

We also noticed a reduction in process errors. Before the system, it wasn’t uncommon for steps to be skipped or duplicated because responsibilities weren’t always clear. With structured workflows in place, those issues became far less frequent.

Another important improvement was visibility. Project managers could now track progress across multiple workflows without needing to check in with each team individually.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the strongest aspects of the engagement.

Our requirements evolved frequently as we started seeing early versions of the platform and realized new possibilities. Instead of pushing back, Acquaint adapted quickly and incorporated feedback into subsequent iterations.

They worked in short development cycles, allowing us to test features early and refine them before moving forward. Even with frequent changes, they maintained consistent delivery timelines.

Communication was clear and direct. We always knew what was being worked on and what to expect next.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to stay flexible without losing structure stood out. Many development teams struggle when requirements change frequently, but Acquaint handled it in a way that felt controlled rather than chaotic. They kept the core system stable while still allowing us to experiment and refine workflows.

Another impressive aspect was how well they understood real operational challenges. They didn’t just build features, they built solutions that matched how teams actually behave in a working environment.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, we would have appreciated more predefined templates for common workflows during the early stages. This would have helped teams onboard faster instead of building everything from scratch.

BACKGROUND

Please describe your company and position.

I am the Founder of Minuttia - AEO Agency

Describe what your company does in a single sentence.

We help brands dominate the future of search, from Google to ChatGPT to whatever comes next.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Automate data collection and reporting
• Develop predictive models
• Provide AI-driven dashboards

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech approached the project as a complete AI-powered analytics overhaul. They first assessed the various data sources we had, from website traffic logs and CRM systems to campaign performance metrics, and designed a modular pipeline to clean, preprocess, and standardize this data.

Key deliverables included:

• Automated ETL pipelines that consolidated data from multiple platforms into a central database.
• Machine learning models predicting user engagement trends, campaign effectiveness, and potential client churn.
• Dynamic dashboards that allowed our teams to explore insights interactively without relying on technical expertise.
• Scheduled reporting tools that delivered automated summaries to leadership, highlighting anomalies and trends.

They worked in close collaboration with our in-house analysts, ensuring the models and dashboards were intuitive and actionable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were tangible across multiple areas of our operations:

• Time savings: Weekly reporting tasks that previously took our analysts several days were reduced to a few hours, freeing them to focus on strategy.
• Predictive insights: Campaign managers could now anticipate drops in engagement or potential churn, allowing proactive interventions.
• Data democratization: Leadership could access meaningful insights directly through dashboards, without waiting for manual summaries.

A particularly memorable moment was when our team spotted a drop in engagement on a high-profile campaign. The AI models flagged the pattern hours before we would have noticed it manually, allowing us to tweak messaging in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech followed agile principles, attending sprint planning, daily stand-ups, and review meetings with our team. They adapted quickly when our priorities shifted, such as needing new predictive metrics for a specific client campaign.

Deliverables were consistently on schedule, and the team was responsive—any clarification or change request was addressed within a day, demonstrating high flexibility and commitment.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to translate complex AI and ML concepts into practical business tools. Our non-technical marketing managers could understand trends, test scenarios, and make informed decisions without needing to dive into code.

Their iterative approach, building prototypes, gathering feedback, and refining models, ensured that the final system was highly usable, not just technically impressive.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If there was one minor suggestion, it would be to provide a short, structured onboarding session at the start for our broader team, so everyone could understand the AI models and dashboards from day one. Once the team was familiar, adoption was smooth, but an earlier session could have accelerated initial usage.

BACKGROUND

Please describe your company and position.

I am the Co-Founder/CEO of Bitpanda

Describe what your company does in a single sentence.

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in, commission-free stocks, cryptocurrencies or even precious metals, starting from as little as $1.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted to expand our engineering bandwidth through staff augmentation so our internal teams could accelerate development of customer-facing web features without slowing ongoing platform maintenance.
• We aimed to enhance parts of our investment platform’s web interface, particularly areas related to portfolio management, transaction tracking, and account dashboards.
• We needed to strengthen our fraud detection framework by incorporating behavioral analytics and machine learning models capable of identifying suspicious transaction patterns more effectively than static rule-based systems.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Referral
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement included two parallel workstreams: embedded engineering support through staff augmentation and a data-driven fraud detection initiative built using Python.

Engineering Support and Web Development

Acquaint Softtech provided developers who integrated directly into our internal product squads. These engineers contributed to several ongoing initiatives across the platform.

Their work included:

• Enhancing the web interface used for managing investment portfolios
• Optimizing performance for transaction history and account dashboards
• Supporting secure API integrations between backend financial systems and the web platform
• Improving responsiveness and reliability of the platform during periods of increased trading activity
• Assisting with refactoring certain legacy components to improve maintainability

The developers worked within our sprint cycles, participated in stand-ups and code reviews, and collaborated closely with our internal architects and QA teams.

Fraud Detection and Risk Intelligence (Python-Based)

In parallel, Acquaint helped develop a more advanced transaction monitoring layer that could identify suspicious behavior patterns.

Key deliverables included:

• A Python-based risk scoring engine capable of analyzing transaction behavior in near real time
• Statistical models designed to detect unusual activity patterns across user accounts
• Behavioral analysis based on device usage, transaction timing, and trading activity
• Internal dashboards allowing risk analysts to investigate flagged transactions more efficiently
• Automated pipelines for retraining models as new data became available

The goal was to enhance our existing monitoring framework with predictive intelligence while maintaining system performance and regulatory compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several positive outcomes emerged after the implementation.

On the development side, our engineering teams were able to deliver new platform features more consistently. The additional developers helped reduce backlog pressure and allowed internal engineers to focus on strategic components of the platform.

From a product perspective, improvements to the web interface made portfolio management more responsive and easier for users to navigate. Internal support teams also reported fewer tickets related to transaction visibility issues.

The fraud detection improvements also delivered meaningful operational benefits. Compliance analysts began receiving alerts that contained richer behavioral context, making investigations faster and more focused.

In particular, the adaptive risk scoring system helped reduce unnecessary transaction blocks while still highlighting suspicious activity patterns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was well structured and aligned with our agile development practices. Acquaint’s engineers adapted quickly to our workflows and integrated smoothly into our existing teams.

Deliverables were completed according to sprint schedules, and their team maintained open communication whenever priorities shifted. In a fast-moving fintech environment, requirements can evolve quickly, and their developers handled those adjustments professionally.

The fraud analytics project also included structured checkpoints where our risk and compliance teams reviewed model outputs before deployment.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their engineers were capable of working inside a complex fintech architecture while maintaining clean code practices and strong security awareness. At the same time, the fraud analytics models they developed were practical and optimized for real operational use rather than theoretical experimentation.

Another impressive aspect was how easily their staff integrated into our internal teams, functioning as full contributors rather than external contractors.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

One area that could have been improved earlier in the project was internal documentation for the fraud analytics pipeline.

BACKGROUND

Please describe your company and position.

I am the Founder of Otrium

Describe what your company does in a single sentence.

This is Otrium: the world's most innovative end-to-end platform for off-price fashion. Hundreds of brands consumers love – all in one app. 

Otrium is a purpose-driven platform that envisions a world where all clothing that is produced is worn. With a technology-led approach, Otrium connects a growing global community with excess stock from leading brands. We aim to empower conscious consumers to reduce industry waste while giving fashion brands a lasting presence with new value and fans outside of seasonal business models. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Scale the Checkout Infrastructure
• Maintain Frontend Continuity
• Eradicate Order Redundancy
• Optimize Data Retrieval

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech served as an offshoring partner of our core team of engineers. They are an Official Laravel Partner, which is why they used the advantages of the framework to create the logic of our backend anew.

The Key Deliverables were:

• Asynchronous Queue System: They introduced the step of processing our orders as a Laravel-based queue system instead of a wait-to-complete model. This enabled the system to receive the order of the customer in real time and the heavy lifting done in the background.
• Redis Integration: They introduced a high-performance Redis caching layer that held product metadata and inventory particularly so that the main database was not being accessed by thousands of simultaneous users.
• Query Optimization / Database Refactoring: They have profiled all our current SQL queries and re-written them to be faster, especially our complex filtering system (size, brand and discount depth).
• Atomic Locking Mechanisms: To address our duplicate order issue, they came up with a bespoke solution based on atomic locks to give a user the impression of being able to three times during a lag spike and only one transaction would be ever made.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The physical outcome was the most evident, and this was the stability of the site at the time of high traffic. In the past, whenever a big brand was unveiled the checkout process would slow down or stop intermittently. Following the implementation, the spinning wheel during check out disappeared.

When we were on promotion periods, the number of orders that were processed successfully per minute increased by very large margins. Moreover, our customer services on the issue of Duplicate Charges or Order Not Found dropped to almost zero. The system now manages the fast selling sales in a composed and stable pace.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech used a very strict Agile approach. They were very receptive to our Slack channels and very well adapted within our Jira workflows.

Timelines: They met all the key milestones, especially the most important deadline of our mid-year End of Season event.

Responsiveness: their key feature was the proactive communication. In case they discovered a bug on a legacy feature they were working on they did not simply ignore it, they marked it and suggested a fix and usually had a patch ready before it could affect our sprint.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their superpower is that they have an in-depth understanding of Laravel. A variety of agencies employ a plug-in or quick-fix, but Acquaint Softtech knows the framework on a nano level. They could make the backend logic to suit our needs and constraints, such as the need to retain our current payment provider, without the typical it-is-not-possible reasons. They are real problem solvers and they know the business cost of technical debt.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Policy Advisor of Affordable Medicines Europe

Describe what your company does in a single sentence.

Affordable Medicines Europe is the association of parallel importers and exporters of pharmaceuticals, and it represents more than 120 companies operating in 23 countries of the European Economic Area.  The mission of its members is to offer a better deal for original European supply. 

Parallel importers purchase medicines from pharmaceutical wholesalers in other EU/EEA member states, and sell them in the national market at a lower price in compliance with the regulation of the recipient country. Parallel imports of pharmaceuticals create competition in a business where patents provide the rights owners with a monopoly.  This competition leads to reductions of the price and the creation of savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Centralize sensitive operational and member-related data into a single secure web platform
• Introduce strict role-based access controls without hurting usability
• Build secure, well-structured APIs to support future integrations
• Ensure full traceability of sensitive actions for compliance and audits

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech undertook the project with a good knowledge of regulatory environment and the actual operational requirements. The spectrum was on the full web development and much focus was put on the backend security and access control.

The main aspects of the solution were:

• Creating a Laravel-driven backend architecture that was able to support fine-grained access control with multiple user roles and organizations.
• Installation of role-based permission systems, that is, users were allowed to access data relevant to their duties.
• Creating safe APIs that have authentication and authorization levels to secure exchanges of data.
• Establishing audit trails on every sensitive operation to enable the administrator to see the past access and modification history whenever required.
• Developing processes that enabled employees and healthcare workers to accomplish their everyday duties effectively, without superfluous bottlenecks in the approval process.
• The frontend integration also required some support in such a way that security features would operate effectively in the background, without having to make the user experience more complicated.

During the development, Acquaint Softtech engaged intimately with our internal stakeholders to confirm assumptions and change flows based on actual usage situations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having just launched, we could notice that at once we started feeling quite confident in handling sensitive data. The system automated access checks which would have been done manually. Onboarding of the staff also became more regular, and audits no longer demanded gathering information using various sources.

Of the greatest importance, sensitive data access has been managed without even decelerating the staff, and that was among our greatest concerns when we embarked on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process of project management was clear and well-organized. Acquaint Softtech segmented the project into distinct steps and this has enabled us to test and examine key elements of security early on instead of implementing the tests at the later stage.

They met milestones on time and responded so well whenever we needed to seek amendments particularly on issues to do with usability by non-technical users. Regulatory/operational questions arise, they took time to get the situation and then offered solutions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them was their ability to strike a balance between strict privacy and access regulations and the realities of operations. Numerous vendors are oriented either on security only or on usability only, meanwhile, Acquaint Softtech always kept in mind both.

They were also familiar with laravel and this showed in the manner they cleanly accomplished permissions, APIs and audit logs. The system is strong without being cumbersome or limiting to the end users.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Early UX mockups might have been released a bit earlier and non-technical stakeholders engaged in the process earlier. That notwithstanding, when there was feedback, the changes were made promptly and sensibly. On the whole, the problems that influenced delivery or confidence with the system were absent.