Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and position.

I am the Chairman & founder of Ailleron

Describe what your company does in a single sentence.

Ailleron is a reliable partner in banking technology and financial software development. We make financial experiences easy and enjoyable for everyone by providing state-of-the-art software solutions and services.  

We take pride in building authentic relationships in the digital world. We believe that our clients are more than just people we work for, they are our partners with whom we establish long-term relationships. That’s why we are a trusted software partner for 3 out of 10 world’s most digitally mature banks (based on Finnoscore 2022 study), as well as for the leading leasing groups in Europe.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We needed a central platform in the cloud where all these different streams of data could be brought together, cleaned, and organized. This had to be fast enough to update every few hours.
• Our leadership needed simple, easy-to-read screens that showed the firm's health at a glance. These screens had to pull their information directly from the new unified data source, ensuring everyone used the same truth.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Referral

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by deeply understanding our existing data pipelines, the path the data took from our trading floors to our storage systems. They designed a modern structure that used cloud tools to pull data from our five different source systems. They solved a tough problem by writing custom code to handle the daily flood of data, ensuring it was cleaned and correctly labeled before being stored.

The final output of this effort was a Centralized Data Warehouse, a single, massive, reliable source of all our firm’s information. This was a giant leap forward from the confusing mix of separate spreadsheets and databases we used to rely on.

Once the data warehouse was running, the focus shifted to presentation. The team then created a set of Three Key Business Intelligence Dashboards. These were not just simple reports; they were interactive tools.

• The Client Performance Monitor: This allowed account managers to instantly track the performance of every major client portfolio compared to market indexes.
• The Operational Risk View: This dashboard gave our compliance team a real-time summary of any unusual trading or high-risk activities flagged by our systems.
• The Executive Summary Scorecard: This became the essential screen for our firm's leadership, showing profit trends, new client flows, and cost overheads, all refreshed every morning before the market opened.

This work totally changed how our teams viewed and used information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The shift in how we handle data was dramatic:

• Time Saved: Our senior analysts used to spend half their day gathering and cleaning data for reports. With the new platform, that task is now automatic, freeing them up for true analysis. We estimate this saved the equivalent of two hundred staff hours per week across the analytics department.
• Reporting Speed: Before the project, creating the quarterly report for the board took four days. Now, because the data is clean and ready in the warehouse, the same report can be finalized in one single day.
• Decision Quality: The Executive Summary Scorecard immediately led to better resource allocation. Within the first quarter of use, our leadership was able to identify five major areas where operational spending was too high compared to client revenue, allowing for quick, informed budget adjustments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech's leadership was one of their strongest points. They didn't just meet deadlines; they showed true commitment to our success.

When we hit a bottleneck integrating an old, cranky system, one of the databases was decades old and resisted the data pull, the Acquaint Softtech data architect didn't give up. Instead of pushing us to rebuild the old system, they spent extra effort creating a specialized, temporary interface to gently extract the data. They solved the hard problem without stopping the main project flow. They stuck to every agreed-upon timeline. We had zero delays in the launch of the three core dashboards.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set them apart was their ability to be translators. Our data scientists speak the language of code and statistics. Our executives speak the language of profits and clients. The Acquaint Softtech team was equally skilled in both. They could talk complex database design with our engineers and then turn around and explain the practical business value of that design to me using simple terms and visuals. This ability to bridge the gap between deep technical work and executive needs was extremely valuable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co-CEO and CIO of Heimstaden Group

Describe what your company does in a single sentence.

Heimstaden AB is a residential real estate owner and industrial partner, leveraging extensive strategic and operational expertise in residential real estate and ESG to create enduring value.

Through our investment in and management of Heimstaden Bostad, we are a leading European residential real estate manager and investor, with approximately 162,000 homes across nine countries and a property portfolio valued at SEK 332 billion.

Heimstaden AB (publ) is listed on the Nasdaq First North Growth Market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Add features to help our staff track unit updates and tenant requests.
• Build a simple tool that let tenants submit home issues without long wait times.
• Improve the online payment process so tenants could pay rent faster.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech also worked on the custom software functions and components of our e-commerce process. Their work involved tools that are in use by the tenants both internal property teams.

They offered the following as their main deliverables:

• A clean dashboard on which the tenants were able to communicate repair requirements with photos and notes.
• A redesign of our payment flow making card payments more convenient.
• An elementary system to allow the staff to verify pending tasks, allocate work to the field teams, and monitor changes.
• Bugs that were previously taking too much time to be exact during the peak of traffic jams were fixed.
• The complete examination of old code that had not been accessed in many years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the updates, we would find a reduced number of stuck payments, less hustling in submitting the reports, and fewer misunderstandings among tenants upon logging in. Our internal teams also reported that they do not spend so much time searching old tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had a stable and transparent project management. They maintained brief but effective calls. They posted updates only when it was necessary and they did not complicate anything. They got back to us quickly when we demanded changes and provided information on what can be done immediately and what has to be done over a longer period.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they were able to understand our needs after a few sessions impressed us. They did not rush. They asked smart questions. They were careful of the work and checked it prior to its reimbursement. They also managed to remain composed even on stressful days.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, They delivered solid work.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Vend

Describe what your company does in a single sentence.

Vend is a family of beloved Nordic marketplaces: FINN, Blocket, DBA, Bilbasen, Tori and Oikotie. Six good neighbours, under one roof.
We build digital marketplaces that create more value for our users, partners, and society

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Add strong engineers who could join our team fast.
• Reduce the load on our in-house developers.
• Keep our platforms stable while we worked on new ideas.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech sent us a small team of developers who joined our daily work flow. They worked on both front-end and back-end tasks across a few of our marketplaces.

Their work covered many areas, such as:

• Fixing bugs that slowed down listing pages.
• Updating code in old services so our team could finish new features.
• Helping us test new pages before release.
• Building small admin tools that made our support team’s work easier.

One example: We had a long-standing issue with the way images were handled on one of our sites. Their team worked with our lead engineer to clean up the code, test edge cases, and push a stable fix.

They also helped review code from our own team and pointed out small improvements that were easy to miss.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear progress soon after they joined. Tasks that had been sitting in our backlog for weeks started moving again. Our support team noticed fewer reports about slow pages. Our internal team also had more time to plan future updates instead of rushing to fix old issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team joined our standups and planning meetings on time each day. They updated us often and never left us guessing. When we changed priorities, they adjusted fast. One time we had an urgent issue with our listing form. They stopped other work and fixed it the same day.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how well they blended with our own developers. They did not act like an outside team. They took part in chats, asked good questions, and helped others without being asked. Their attitude made things easier for all of us.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They handled tasks well.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Lampoo

Describe what your company does in a single sentence.

At Lampoo we believe in fashion with a future.

Our platform provides its customers a new way to shop responsibly by choosing quality second-hand luxury pieces over new ones, helping to build a more sustainable future for fashion by extending the life cycle of every product we sell.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Make it easier for buyers and sellers to use the e-commerce platform, including smoother product browsing, faster checkout, and simpler item uploads.
• Improve the speed and stability of the website so pages load faster and the platform can handle high traffic and large product photos.
• Create a better seller workflow by building a clear dashboard where sellers can upload items, track approval, and view payouts easily.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech worked on our full e-commerce setup. They redesigned the product pages so buyers could view photos in clear detail. They improved the search and filter system to help users find items faster. They set up a new seller dashboard where sellers can upload items, check approval status, and view payouts.

They also rebuilt the checkout flow. It now guides buyers step by step without confusion. They added support for extra shipping options. They helped us improve how we tag items so our staff can review them faster.

Another key part was the backend. Their team cleaned our old code and made room for future updates. They connected our platform with our warehouse tool so inventory stayed correct. They added alerts for low stock and order issues. They also tested each part before going live.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform felt faster right after launch. Buyers stayed longer on product pages. We saw fewer dropped carts. Sellers shared that the upload steps were much easier. Our support team received fewer questions about missing updates. The new system handled high traffic during a major sale without slowing down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They gave us clear updates each week. Tasks were always tracked in one place, which helped our team follow progress. They met most deadlines. When we asked for small fixes, they responded the same day. They explained each change in simple terms so our non-technical team could follow along.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They treated our platform like their own. They pointed out issues we missed, even when those issues were not part of the deal. They tested the site from both buyer and seller views. Their attention to detail helped us avoid problems later.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The work moved well.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of National Inkasso GmbH

Describe what your company does in a single sentence.

National Inkasso GmbH is a financial services company based  Harffstraße 43, Düsseldorf, North Rhine-Westphalia, Germany.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To replace our outdated web platform with a more modern, safe, and user-friendly system that meets the needs of our clients in the financial sector.
• to incorporate a personalised e-commerce workflow that enables us to more effectively handle client submissions, service requests, and internal processing.
• To enhance our web operations' overall dependability and performance, particularly during busy times when a large number of users interact with our system.
• To make the platform more user-friendly for our team and clients while guaranteeing complete technical compliance with financial data handling standards.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech conducted research during the first stage to understand how our customers were interacting with our online portal, as well as how our internal staff were using it. The company spent several weeks walking through real client journeys; starting at the point of a client receiving a notice in the mail and continuing through the client logging in to the online portal, through paying outstanding balances, uploading supporting documentation, etc. Additionally, Acquaint Softtech created a couple of those client journey's using "dummy" data in order to be able to experience some of the friction points within the portal firsthand.

After completing their research, Acquaint Softtech proposed developing a modernized web-based platform that would combine the current financial case dashboard with a streamlined and more efficient payment process. They redeveloped the dashboard page to create logical categories for our clients' information such as open cases, closed cases, payment reminders and communication threads.

The most significant deliverable from Acquaint Softtech related to the development of the new payment flow was designed to work like an e-commerce checkout process where users can:

• Review outstanding amounts
• Choose a payment method
• Upload confirmation of bank transfers
• Instantly download agreements
• Automatically receive email confirmations after each transaction

Additionally, Acquaint Softtech enhanced the security features of the portal and accepted responsibility for ensuring compliance with GDPR regulations.

Deliverables from the project include:

• Redesigned customer-facing web portal
• E-Commerce-like structured payment settlement process
• Improved document upload capabilities
• More visible and transparent case tracking processes
• Back-end changes made to enable faster access to data
• Quality of life enhancements for our customer service personnel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We didn't keep track of official numbers, but a few things stood out right after we put out the updates.  Our customer service team said they got fewer calls from people asking how to use the portal, and it seemed like clients were more comfortable doing things on their own.  The payment tool made a big difference. Users were able to finish transactions more easily, and we had fewer cases of submissions that were incomplete or unclear.

 One small but meaningful sign was the number of clients who started using the communication section instead of emailing us directly.   It helped keep conversations centralized and easier for our staff to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager stayed in touch with us through short weekly calls. We also had a shared board where they tracked tasks. They kept us updated without making things complex. They delivered each part close to the dates we agreed on. When we asked for small changes, they made them without fuss. They also explained technical points in simple terms.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They paid attention to details that mattered in our industry. They took time to understand how financial service flows work. Their team handled feedback fast. They also tested each part before showing it to us, which saved time.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

A few design drafts came later than planned, but they corrected it once we pointed it out. Apart from that, the work moved smoothly.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of ASQS – A Comply365 Company

Describe what your company does in a single sentence.

ASQS is a leading global provider of SMS and QMS aviation software, specialized in the development of a web-based, integrated, and intuitive quality, safety and risk management solution for the aviation industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Integrate outside engineers who can quickly adjust to our aviation-focused standards and workflows to strengthen our development capacity.
• Developed custom modules to improve the iQSMS Suite, focusing on risk evaluation, event reporting, and internal workflow automation.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Both targeted custom development and staff augmentation were part of the partnership.

 In terms of staff augmentation, Acquaint Softtech assigned developers who collaborated closely with our Vienna team.  They attended our internal standups, went over backlog items with us, and even took part in a few workshops on regulatory interpretation to learn the rationale behind the design of some features.

 They started by updating our event-reporting logic.  We had to deal with a situation where secondary data points were occasionally missing from reports that were submitted from remote devices.  The Acquaint Softtech team assisted us in rewriting the data collection process to more intelligently validate input without interfering with the user experience.

They also took on the task of creating a minor but crucial feature for workflow management.  When switching between modules, it made it easier for inspectors and auditors to coordinate findings.  They had to comprehend internal guidelines that we had created over years of working with aviation clients, and they were able to put them into practice without upsetting any preexisting reasoning.

 In terms of custom development, they created a new risk-trend visualisation feature that facilitated the identification of recurrent patterns by airline safety managers.  After months of internal testing, Acquaint Softtech kept refining this feature based on input from our trainers and test users in Bangkok.

Among the key deliverables were:

•  Enhanced flow for event reporting and validation
•  Update on workflow coordination for use with multiple modules
•  The risk-trend visualisation component's prototype and final version
•  assistance with some legacy modules' backend optimisations
•  Continuous support for QA testing and performance debugging

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Even though we didn't monitor official KPIs, there were a number of obvious indicators of improvement.  We observed fewer internal tickets pertaining to missing input fields, and our internal testers reported that the event-reporting module felt more stable.  During audits, there was less back and forth between teams thanks to the workflow adjustment feature.  Additionally, our trainers found it simpler to demonstrate risk patterns to new clients using the visualisation tool.

 During a customer onboarding session for an operator in Southeast Asia, the most telling indication was that they commented right away on how intuitive the updated flow felt in comparison to a demo they had seen months earlier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management process was surprisingly simple.  Acquaint Softtech was at ease using the same project boards and QA tools that we use internally, and they quickly assimilated into our communication channels.

 They were adaptable and willing to change priorities whenever we needed last-minute changes, particularly prior to an impending regional training.  They were on time and prepared with updates, queries, or mockups, even when we arranged meetings in different time zones.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most notable thing was how fast their developers picked up on aviation terms and the rigorous reasoning behind compliance-driven features.  This isn't your average SaaS environment; every little adjustment could have an impact on inspectors, safety officers, and auditors.

 Their attention to detail was something else we valued.  During a review meeting, one developer even questioned us about a specific ICAO reference to make sure a certain workflow met real-world requirements.  It's uncommon for external teams to show that much interest.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Good2Know

Describe what your company does in a single sentence.

Turn your phone into a used car expert. One photo reveals a vehicle's past and predicts its future. No more hidden surprises - just smart car buying decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• A more precise AI inspection model that was able to identify small problems such as bodywork inconsistency, paint-matching, and evidence of prior accidents.
• A reliable, quick, and user-friendly web application on which users would post pictures and get real-time feedback.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our entire AI system was upgraded and our web app was redesigned in the project.

Acquaint Softtech repackaged our detection model. They introduced an improved tagging system and sorted out thousands of pictures which we had collected. They also developed a training pipeline that is able to identify dents, odd lines on the chassis and light reflections revealing previous repairs.

An incident we can recall is when we had sent them car pictures at night of a weakly lit parking area. We considered that the model would not work. Instead, the team enhanced the preprocessing pipeline to the extent that the AI was also able to extract the shape of the car even in low-light scenarios. It was a great breakthrough to us.

At the web front they redefined the entire user experience. The novel platform will allow its users to take a picture on their phone and send it to the model and receive a fast list of the potential issues. They further put in place the other concepts we had not considered like a brief explanation of how sure the AI is, so users can understand why a particular component was flagged.

Key deliverables:
- A new AI inspection model
- New web frontend and new web backend.
- A safe API connecting the AI engine to the web interface.
- Admin controls in order to review flagged cases by our team.
- A new user dashboard that is used to save previous inspections.

In the process, they demonstrated small demonstrations and allowed us to test features as they were being refined.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did not follow specific figures on Clutch, but we noticed some definite improvements. Indicatively, those users who experimented with the system within the company started to have more confidence in it, particularly when it indicated minor flaws they had not noticed.

There were also instances when the AI did not comprehend strange car angles and this was something that would irritate us previously. The support team told us that users are no longer calling us complaining of ambiguous results. It is an indication that the platform is getting more stable and reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled the project on a regular basis and collaborated with us. They were sending short messages, quick calls and sharing of screens rather than long documents and this helped in making communication easier.

When we requested some adjustments be it on the way the system can identify damaged areas they normally responded within a day or two with a functioning one. They did not force us to adhere to strict rules; they corresponded to our kind of working. They were punctual and where additional time was necessary, they justified their actions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing we found the most impressive is that they attempted to get the context of the technology as much as possible. They did not simply create what we ordered but instead asked questions like: How do buyers typically take pictures? What happens when a car is covered in dust? Should the AI respond differently once a photo has been taken inside a house? They were willing to address real issues and this made the end product seem more helpful in real-life scenarios.

The other unique feature was that they continued to test themselves on the platform. Some times they would send us pictures of cars they scanned, even of random cars at the side of the office, just to demonstrate how the model operated in varying circumstances.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they even got better at the way they acted later on when writing about things.

BACKGROUND

Please describe your company and position.

I am an executive at SuperFi

Describe what your company does in a single sentence.

Early debt prevention fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop an MVP

SOLUTION

How did you find Acquaint Softtech Private Limited?

Upwork

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SuperFi's mission is clear – to redefine the landscape of financial technology by introducing a groundbreaking platform designed to detect and prevent early financial irregularities. The journey towards achieving this ambitious goal began with the strategic collaboration with Acquaintsoft Tech, a technology partner renowned for its innovative solutions and commitment to excellence.
Acquaintsoft Tech played a pivotal role in the development of SuperFi's MVP, leveraging their technical expertise to create a robust and feature-rich platform. Through a meticulous process of consultation and collaboration, Acquaintsoft Tech not only understood the unique requirements of SuperFi but also contributed valuable insights to enhance the functionality and user experience of the MVP.
The platform developed by Acquaintsoft Tech is a testament to their proficiency in addressing complex challenges. The MVP seamlessly integrates state-of-the-art technologies to detect and prevent early financial anomalies, providing SuperFi with a powerful tool to disrupt the conventional norms of the industry.
SuperFi's decision to partner with Acquaintsoft Tech was driven by the latter's reputation for delivering high-quality solutions within agreed timelines. The collaboration resulted in a well-executed MVP that met expectations. In conclusion, SuperFi's journey to redefine fintech has been significantly empowered by the strategic collaboration with Acquaintsoft Tech. The MVP stands as a testament to what can be achieved when visionary ideas meet technological excellence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the SuperFi project, developed with Acquaintsoft Tech, can be gauged through key measurable outcomes:

• User Adoption and Engagement: Track active user engagement to assess platform effectiveness.
• Early Detection Accuracy: Assess precision and recall of detection algorithms for early financial irregularities.
• Reduction in Financial Anomalies: Quantify decreased anomalies post-implementation, mitigating financial risks.
• Transaction Processing Time: Measure processing time for improved user experience and operational efficiency.
• Security Effectiveness: Evaluate implemented security features, striving for minimal incidents.
• Customer Satisfaction: Gather user feedback via surveys, utilizing NPS for sentiment quantification.
• Platform Uptime and Reliability: Monitor high availability targets, minimizing downtime for quick issue resolution.
• Regulatory Compliance: Ensure compliance with financial regulations through regular audits.
• Cost Savings or Revenue Impact: Evaluate financial impact, considering cost savings and increased user activity.
• Scalability Assessment: Assess platform scalability during peak usage to ensure growth readiness.

Consistent tracking of these outcomes showcases the SuperFi platform's tangible benefits and success, offering a clear view of its impact on users, financial operations, and the industry landscape.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaintsoft Tech seamlessly integrated into the SuperFi project by establishing an efficient communication channel through the SuperFi Slack channel. This platform allowed for real-time collaboration, facilitating quick updates, and ensuring a fluid exchange of ideas and information. Recognizing the importance of a smooth transition, regular stand-up calls were instituted, creating a structured forum for in-depth discussions and comprehensive handovers.
These calls played a crucial role in maintaining alignment between SuperFi's vision and Acquaintsoft Tech's implementation, fostering a collaborative and cohesive partnership. In the dynamic landscape of our collaborative work, it's worth noting that delivery timelines occasionally experienced delays. However, this was often attributed to the rapid pace at which both teams were operating.
To address this, additional bug reviews were conducted to ensure the highest quality deliverables. It's a testament to our commitment to excellence that, despite occasional timeline adjustments, the collaboration remained focused on achieving the best possible outcomes and maintaining the high standards set for the SuperFi project.

What was your primary form of communication with Acquaint Softtech Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Acquaintsoft Tech's dedication to completing the SuperFi project was nothing short of commendable. Their team exhibited unwavering commitment, consistently going above and beyond to meet project milestones and deliverables. In the face of challenges posed by complex third-party APIs, Acquaintsoft Tech showcased remarkable resilience.
Their adept handling of intricate API integrations underscored their technical prowess and problem-solving skills. The team's perseverance in navigating the intricacies of these third-party systems ensured a seamless and robust integration, ultimately contributing to the overall success of the SuperFi project. Their resilience in overcoming obstacles demonstrated not only technical proficiency but a genuine commitment to delivering a product that surpassed expectations.

Are there any areas for improvement or something Acquaint Softech Private Limited could have done differently?

While Acquaintsoft Tech demonstrated strong commitment and technical expertise in the SuperFi project, there were identified areas for improvement that warrant attention. Firstly, there were instances of unexpected price rises, which, when clarified and transparently communicated, would contribute to a smoother financial planning process.
Quality assurance, at times, fell below the desired standard, necessitating additional review efforts from the core team. Strengthening QA processes to consistently meet high standards could enhance the overall project efficiency. Additionally, adherence to timelines occasionally slipped, impacting the project schedule. Improving timeline management and communication would provide greater predictability and allow for more accurate planning.
Addressing these areas for improvement will undoubtedly contribute to an even more successful and harmonious collaboration between SuperFi and Acquaintsoft Tech. Open communication and focused efforts on these aspects will further elevate the partnership to new heights of excellence.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a homestay booking platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Acquaint Softtech Private Limited?

We wanted to create a website.

SOLUTION

What was the scope of their involvement?

Acquaint Softtech Private Limited provided custom development services. They did the online booking system, payment integration, review management system, and central reservation system. First, they created the design and shared it with us. After we reviewed it and made a few changes, Acquaint Softtech Private Limited started the development process. After development, they worked on testing as well. We also did testing from our end and after the website went live.

We didn’t have detailed information about the technologies they used. The one technology we heard about during the development process was PHP. Additionally, Acquaint Softtech Private Limited helped us with SEO, including keyword research and optimization.

What was the team composition? 

We started working with two teammates, but the team grew as the project moved forward. In the end, we worked with up to five team members, including two designers, two developers, and someone in charge of SEO. We also had a project manager assigned as our main point of contact.

How did you come to work with Acquaint Softtech Private Limited?

A colleague referred them, and I got their information from them. After contacting Acquaint Softtech Private Limited and providing them with information about our needs, they gave me a brief of what they’d do and sent us a proposal. Everything looked impressive, so we gave them the green light to start the project.

How much have you invested in them?

We spent between $12,000–$13,000.

What is the status of this engagement?

We started working with them in January 2019, and the project ended around July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we launched the website, the traffic was limited. After we used Acquaint Softtech Private Limited’s services to improve our SEO and increase traffic, we grew our visits by 40%–50%.

As with every project of this kind, some issues came up. However, Acquaint Softtech Private Limited was willing to solve any setback. Overall, our experience with them was great, so we were pretty happy with their services.

How did Acquaint Softtech Private Limited perform from a project management standpoint?

The project manager used to give us daily and weekly updates on what they’d done. The whole process was very smooth. Since we weren’t technical people, we didn’t know all the tools they used, but it was still easy for us to understand what they were doing and how. We mostly communicated using WhatsApp and direct calls.

What did you find most impressive about them?

Whenever we communicated something, it was sent directly to the project manager. If we found any bugs, Acquaint Softtech Private Limited solved them by the next day. Moreover, the team was very prompt. Whenever we contacted them, they were available for a call or to address any request we had. Overall, we were very happy with their services.

Are there any areas they could improve?

The design we received was good, but it could’ve been better. Acquaint Softtech Private Limited could’ve incorporated more of our suggestions.

Do you have any advice for potential customers?

I’d definitely recommend working with them.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We are an eLearning website for people to learn business skills from others and share their experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a website portal for online education

SOLUTION

How did you find Acquaint Softtech Private Limited?

Referral

Why did you select Acquaint Softtech Private Limited over others?

Referred to me

What was the size of Acquaint Softtech Private Limited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary requirement was to develop an informative website for students to gain detailed information on the courses we have to offer. It was also to include a customized administrative section for the admin users to manage the website, students, and courses. The online education portal was also to have an appealing UI/UX interface. It was also to include the integration of several 3rd party modules like Zoom, Stripe, and Accredible. Administrators have the ability to approve teachers, teachers can initiate their online classes using Zoom and students have the option of browsing through the scores of courses, selecting one, and also choosing a subscription method they find appropriate.

Some of the major milestones of the project:

1. Database Architecture
2. Content Management
3. Zoom Integration
4. Course Configuration
5. Testing & Bug Fixing

Main technologies used in the project: Django Python PostgreSQL

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The e-Learning solution developed by Acquaint Softtech was highly impressive. It served the purpose of allowing students to browse the courses, and register without any hassle, and included a flexible payment gateway. They also developed a custom solution for the student’s online learning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were highly impressed with the excellent communication and timely updates during the project development process. They implemented a well-established methodology which worked to our advantage.

What was your primary form of communication with Acquaint Softtech Private Limited?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They had sound technical knowledge and everything worked like clockwork. We were closely involved during the development process, especially the various stages of testing. They delivered a high-quality project and provided top-notch support.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The entire project was developed as per our requirements and needs. We were considering adding more features however, this is something thought of only at the end of the project, and hence may consider it for our next version.