Accely Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT for a seasonings and flavors solutions provider. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

For context, we have two active units: one is a normal seasoning directed to our domestic requirements, while the other is an export-oriented unit. Our business challenge relates to the documentation required for exports. Our systems applications and products (SAP) system doesn’t provide any solutions for handling exports into the system. 

When we initially implemented our SAP system, we were using standard functionalities to create invoices. All information like handling commissions and life cycle management (LCM) had to be handled outside the system. We engaged Accely to help us with these issues. 

SOLUTION

What was the scope of their involvement?

Accely has a ready-made solution that they offer to other customers. To fit our requirements, they’ve customized the software to respond to our internal processes. They’ve integrated their platform directly with our SAP system. It now runs as a module implemented into our SAP system. 

What is the team composition?

We interact with two people directly: one on the technology side and one in the sales area.

How did you come to work with Accely INC.?

We reached out to Accely and found out that they had a solution that could help us address our problems. They provided us with a demo of their product, and we started the engagement. 

How much have you invested with them?

We’ve spent around $13,000 for the implementation of the platform and around $2,500 for their ongoing support. 

What is the status of this engagement?

The engagement started around November 2020, and we’ve implemented the system in two phases. The first phase took about 6–8 weeks, while the second one was around 12 weeks. They continue to provide support services. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because Accely’s solution has been implemented in our SAP system, our end users no longer have to go through a separate page to do a single process. 

How did Accely INC. perform from a project management standpoint?

Since the project has mainly taken place during the COVID-19 pandemic, all our meetings and communications are done through Teams. 

We have meetings twice per week, where all team members participate and discuss our requirements. Training sessions have also been held via Teams; similarly, the deployment has been done remotely. This has been hard because it’s one of the first projects we have to do online, but it works. 

What did you find most impressive about them?

Accely has provided us with a solution that meets our expectations. Moreover, their technical specialist understands our processes even more than our users, and that’s great. 

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT projects at a pharmaceutical organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We bought a system and needed a partner to help us implement the solution.

SOLUTION

What was the scope of their involvement?

Accely INC. provided us with IT consulting support and helped us implement a solution for our planning and budgeting processes. In the past, our budgeting and planning processes were done manually. Now, we just have to submit our budgets into the system instead of having to input data into a spreadsheet, effectively making our processes system-driven and streamlined.

What is the team composition?

We worked with a project leader, an account manager, and 2–3 consultants from Accely INC.. One of the owners was also present in our update meetings.

How did you come to work with Accely INC.?

We were not happy with the partner that was previously supporting us in this process, so we asked for recommendations for another agency. Accely INC. was referred to us.

How much have you invested with them?

We spent around $80,000 on this project.

What is the status of this engagement?

We worked together from May–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project went live on time, so we were able to migrate our processes into the system in a timely manner. 

How did Accely INC. perform from a project management standpoint?

Accely INC. performed well in terms of project management. We had a weekly meeting, where they shared the state of the project and reportedany issue that came up. We didn’t use any project management tools, but we had an Excel document that we used to share data. 

We typically communicated through Microsoft Teams. 

What did you find most impressive about them?

The project lead was an extremely knowledgeable person. He had extensive industry experience, which definitely helped drive the project forward.

Are there any areas they could improve?

Their project management skills could still improve. The project lead also acted as the technical lead, which was not the best way to work on a project. There should be another separate individual to take care of the technical aspects of the project.

Do you have any advice for potential customers?

Make sure to clearly communicate the scope of the project. This system was new to us, so we were not able to scope the engagement as best as we could.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT at an IT distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

Since our core business involves importing many products and distributing them across India, tracking our business orders has been a big challenge for us. We needed a company that could help us streamline our order tracking processes.

SOLUTION

What was the scope of their involvement?

We hired Accely INC. to develop a web-based system that could help us manage and access information about our exports and imports and streamline our order management and tracking processes.

What is the team composition?

We’ve worked with 6–7 people from Accely INC., including a team lead.

What is the status of this engagement?

We started working together on this project in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The entire system works seamlessly. We currently have 12–13 people regularly using the system, and they haven’t experienced any issues.

How did Accely INC. perform from a project management standpoint?

Accely INC. has performed well in terms of project management. The project has gone seamlessly. They’ve met all of the deadlines, and they lead regular meetings to ensure transparency.

What did you find most impressive about them?

Accely INC. has delivered on all of their promises, and they’re always willing to go above and beyond to meet our goals. They are also highly committed and transparent throughout. Their retention rate is also great — we’ve had no changes in the team since we started.

Are there any areas they could improve?

It would have been great if we had a more detailed scheduling and planning process. We wanted to see how long it would take and how many people were needed for each stage of the project before we started.

Do you have any advice for potential customers?

It would be a good idea for you to assign someone internally to oversee the project.

BACKGROUND

Introduce your business and what you do there.

I’m an ERP manager at a distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely Inc?

We were addressing the nitty-gritty involved in imports. Our biggest challenge was the number of purchase orders we raised for our vendors; there were multiple shipments and no correlation between the purchase orders and the vendors' shipments.

SOLUTION

What is the scope of their involvement?

To address our challenge, we used Accely INC.’s SAP solution. Managing the entire import affairs within SAP wasn’t compatible with our organization, so we had to use Accely INC.’s software. Their solution allowed us to link the purchase orders to the shipment.

What is the team composition?

We worked with four people on this project. Our main points of contact were the project head and the programmer.

How did you come to work with Accely Inc?

We had an existing relationship with Accely INC. We selected them because the product met all our expectations.

What is the status of the engagement?

We started our collaboration with them in September 2021. We went live in December 2021, but we’re still in partnership with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution was user-friendly; it was easy to maintain all charges in one place and compare the invoices with the actual freight contract. Overall, the product met our expectations.

Since our entire business depends on imports, there haven’t been failures. Everything went smoothly, so the project was 100% successful. None of the shipments stopped, and we went live with all the brands in one go.

How did Accely Inc perform from a project management standpoint?

Project management was excellent. They were fast and flexible. We had scheduled interviews, and everything from the requirements, domain, discussions, and testing went smoothly.

We communicated through Zoom and phone calls.

What did you find most impressive about them?

They had a comprehensive knowledge of their product.

Are there any areas they could improve?

They could use manual documentation.

Any advice for potential customers?

Trust them with the processes in terms of project management.

BACKGROUND

Introduce your business and what you do there.

I’m a senior IT manager at a trading company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We needed a company that could provide us with software development support.

SOLUTION

What was the scope of their involvement?

Accely INC. provides us with software development support. They are our partner for SAP implementations and CRM development and migration. We contact then whenever we have a project that we need help with, and they propose a solution that best suits our requirements.

What is the team composition?

We’ve worked with 5–6 people from Accely INC..

How much have you invested with them?
We’ve spent more than $100,000 on this project.

What is the status of this engagement?

We started working together in January 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Accely INC. is a qualified and experienced development partner that is committed to bringing value to our business. They always provide great insights on the most suitable solutions for our roadmap.

How did Accely INC. perform from a project management standpoint?

Accely INC. has performed well in terms of project management. They’re very flexible and accommodating of scope changes and requests. We typically communicate through email.

What did you find most impressive about them?

We’re impressed with Accely INC.’s wide range of skills and expertise.

Are there any areas they could improve?

No. They know exactly how to address my needs and requirements.

Do you have any advice for potential customers?

Make sure to provide them with a clear project scope to help them deliver exactly what you want them to.

BACKGROUND

Introduce your business and what you do there.

I’m the associate VP of IT at a machinery manufacturing company. We manufacture metal components used in windmills and vacuum pumps, as well as in heavy machinery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We brought on Accely INC. to develop our ERP products. 

SOLUTION

Describe the scope of work in detail.

Accely INC. is our ERP support and consulting partner; we use their services for program support and development ticket resolution. They have a lot of experience in ERP development — they write programs that help us run our business properly. We submit new request tickets because of business changes or accounting, governmental, or strategic requirements. 

Each ERP that Accely INC. developed is fully integrated into our organization and CRM. When a lead converts into a customer through the CRM, the ERP generates a sales order and runs the processes for procurement, production, quality management, finance, maintenance, and sales and distribution.

Whenever we have new requirements to improve our systems, our internal team creates the new function designs and hands them over to Accely INC. For each project, we give Accely INC. a one-page document that outlines what we need, which includes project specifications, videos, and functional designs. Then, their team will run development and testing. We go back and forth with them until we decide to release the final product. 

One project we did with Accely INC. was related to material packaging. We had particular label printing, which required manual intervention. So, we had Accely INC. generate an ERP to automate the entire process. 

What is the team composition?

For most projects, we work with two teammates from Accely INC. who liaison with our team. 

How did you come to work with Accely INC.?

We worked with another company and relied heavily on one of their employees. So, when the employee moved to Accely INC., we followed. We quickly realized that Accely INC. was the better company and could provide more support. 

What is the status of this engagement?

Our ongoing partnership started in April 2017. We renew our contract with Accely INC. yearly. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Accely INC.'s team is very good, but we sometimes identify quality issues through our rigorous testing strategies. We don't accept low-quality deliverables, so Accely INC. is always ready to rectify the quality issues we identify. Since there is so much employee fluctuation in the IT industry, our experiences with Accely INC. can change from one project to the next. Good-quality deliverables take time to develop, so Accely INC. takes the time to ensure they deliver what we want. They're very eager to deliver for us. 

My company is dependent on the ERPs we utilize — we only take the systems down to take physical inventory. Without the ERPs Accely INC. helps us create, we cannot operate our business.

How did Accely INC. perform from a project management standpoint?

We've stayed with them because of their availability and flexibility — I can contact their manager anytime. Accely INC. meets our deadlines 50%–70% of the time. I believe they miss deadlines because of the inexperienced employees they're bringing to our projects; the senior-level employees are good, but it takes a long time to get new employees up-to-speed on our ERP development. 

I've also found that Accely INC. isn't fantastic at documentation. Even when I request documentation for designs or technical specifications, I don't believe their team is properly utilizing them. We also don't use any specific project management tools, but we do use a ticketing system that tracks development and measures performance. 

What did you find most impressive about them?

Although we face some issues working with Accely INC., their accessibility and flexibility are amazing. I can call them at any time on any day and have someone look at the project I need to be completed. This availability is critical to my organization because we work remotely, and it's nice to know I can rely on Accely INC. to provide good support at any time. 

Are there any areas they could improve?

Accely INC. is very good at development, but they don't have a teammate well-versed in the partnership's business side. For example, I needed help with budget management, but Accely INC. couldn't provide a good teammate to consult with me. 

Do you have any advice for potential customers?

I'd advise customers to have some internal functional support to guide Accely INC.'s developers by providing designs and specific requirements. 

BACKGROUND

Introduce your business and what you do there.

I’m an IT consultant at McDonald's UA, a fast-food restaurant chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We had a previous vendor, but they left us midway due to issues with their own company. We needed help with managed IT services.

SOLUTION

What was the scope of their involvement?

The first thing Accely INC. had to do was take an annual maintenance contract because we didn’t have one for the current software. Then, we did an upgrade from Hyang 16 to Hyland 18. They gave us all the requirements and prerequisites, and we discussed everything. From then on, we’ve engaged in a few more initiatives with them to deliver things required by the business. They support us from offshore.

What is the team composition?

We’re in contact with an account manager and the technician.

How did you come to work with Accely INC.?

We looked at three companies from a shortlist that the previous IT manager had done. We came across Accely INC. and liked their customer support, coordination, and cross-functional efforts.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We started working together in September 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of work is excellent; they’ve met our expectations.

How did Accely INC. perform from a project management standpoint?

They deliver what they commit to and are always on schedule. We communicate via Microsoft Teams.

What did you find most impressive about them?

They’re versatile, hospitable, and very knowledgeable in what they do. Also, the team is accommodating. They’re available during off and peak hours and always a message away. Overall, their people are very nice. They’re a great company to work with. 

Are there any areas they could improve?

We don’t have any complaints. They just need to make sure they have enough resources as our needs increase.

Do you have any advice for potential customers?

They’ll give you a solution up to the mark at the maximum level. They can understand your requirements easily and adhere to them in detail.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of a specialty chemical manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We hired Accely to provide us with additional support since we were facing issues with our existing SAP (System Applications and Products) support partners.

SOLUTION

What was the scope of their involvement?

Accely currently acts as our SAP support partner. Though they have expertise in robotic process automation and AI, they only provide us with module management services. Their team works remotely, but they come to our site whenever required.

What is the team composition?

Most of the time, I’m in direct contact with the account manager. During site visits, however, I tend to interact more with the technical heads.

How did you come to work with Accely INC.?

They were recommended by another agency that we had reached out to. 

How much have you invested with them?

Thus far, we’ve invested three million Indian rupees (approximately $39,000 USD).

What is the status of this engagement?

We’ve been working with them since January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Immediately upon onboarding, Accely was able to help us counter all the issues we were facing with our previous vendors. They’ve since committed to enhancing our SAP, installing things securely, and managing our activities. We now have five modules ready, and it’s all thanks to Accely taking their time and making sure to deliver the required services.

How did Accely INC. perform from a project management standpoint?

If I were to rate them for project management, I would give them a 4/5. We expect to be prioritized at any given point in time, and they’ve done well to do just that. 

We typically communicate with the IT team through emails and through their portal, but we reach out to the functional team over emails only. 

What did you find most impressive about them?

Accely’s technical people, especially the more senior-level ones, are very talented and knowledgeable about SAP. They always know what solutions should be used for any given problem. 

Are there any areas they could improve?

While their senior technical specialists are very knowledgeable, they should also make sure to push that knowledge down the line and throughout their entire organization as well. They could also work on the speed of their service.

Do you have any advice for potential customers?

If you plan to work with Accely, be sure to arrange an interview where you can immediately present your concerns to the team.

BACKGROUND

Introduce your business and what you do there.

I’m the senior manager of exports and imports at a writing and printing paper manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We import and export goods, and we needed to manage that function better.

SOLUTION

What was the scope of their involvement?

Accely provides us with an add-on product to be integrated into our Systems Applications and Products (SAP) system ERP. The product is based on ABAP language, and we’ve run Greenfield implementation. The solution helps us manage our imports, exports, and data trail, digitalizing our business process and recording data. Accely has also integrated compliance with Indian law. Currently, they provide maintenance for the product. 

What is the team composition?

We have a key person who has implemented and designed this product. 

How did you come to work with Accely INC.?

One of my colleagues referred them to me. 

How much have you invested with them?

We’ve spent about $13,000–$14,000. 

What is the status of this engagement?

We started working together in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Accely’s system is really well-built, and the functional requirements we needed to carry out our export and import function were 90%—95% there when we purchased it. The person who built the product from scratch has also developed our customizations, evident from his knowledge. They have expertise in supply chain management, logistics, and the functional technicalities involved. 

Even though we’ve just started using it, the product is already helping us, and I’m hopeful that it’ll solve many of our problems in the future. Based on the high quality of Accely's product and service, the solution will last us a long time. 

How did Accely INC. perform from a project management standpoint?

They’re good at project management and communication. We communicate via phone calls, text messages, emails, and calls through Google Meet and MS Teams. Overall, Accely is very professional; we haven’t had any problems with our requirements. 

What did you find most impressive about them?

We appreciate that Accely’s point person has been in front of the implementation. He’s the brains behind the unit, and even though he has a senior position, he’s very humble. Having no delegation of our project is great. 

Are there any areas they could improve?

They should have a person working parallel to their key developer in terms of knowledge. They're managing well at this point, but as their company grows, having only one person with essential knowledge could haunt them. They must plan for their growth in advance. Additionally, they should impart some delegation and expertise to customers who can handle the product independently. 

Do you have any advice for potential customers?

You should go for it! If Accely’s solution suits your needs, don't think twice about hiring them. They’re very cooperative and professional.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an incense manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accely INC.?

We had a few challenges with our document management server configuration and process mapping.

SOLUTION

What was the scope of their involvement?

Accely INC. has been helping us with logistic documentation processing. We provide them with a detailed scope of documents for implementation, and then they follow everything with complete project tracking, support, and handholding. They've also customized our requirements and documentation for every process, including configuration and user training.

Currently, they continue to do maintenance for us and help with any ongoing projects we have.

What is the team composition?

We work with around five members of their team.

How did you come to work with Accely INC.?

They were recommended to us, and we chose them because they seemed suitable for the project.

How much have you invested with them?

We've spent less than $10,000 with them so far.

What is the status of this engagement?

We started working together in October 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our industry is unique, and they support us in a very smooth implementation that imports and exports perfectly on the map now — we're delighted with how they executed it. Also, our team was a little slow in catching up initially, but they helped us overcome all those issues.

Overall, our team can access things anytime, which increases their efficiency because everything is available in one place.

How did Accely INC. perform from a project management standpoint?

They adapted the timelines according to our requirements. We use email and Microsoft Teams for project management.

What did you find most impressive about them?

They're responsive and support us whenever issues crop up. Also, most software companies work five days a week, but Accely INC.'s team works even on Saturday, enabling them to support us most days.

Are there any areas they could improve?

They could digitalize their processes instead of using paper.

Do you have any advice for potential customers?

Define your scope; if you're transparent and make agreements, everything will fall into place.