Accely INC.

Introduce your business and what you do there.

I’m the group IT manager at The Bahri & Mazroei Group, a leading solution provider for electrical and lighting systems.

What challenge were you trying to address with Accely INC.?

We needed help with SAP migration and a CRM module.

What was the scope of their involvement?

They migrated our SAP from EHP4 to EHP6.  Since then, we’ve upgraded to EHP7. We built our SugarCRM application and other services on top of the same platform. They deployed the sales automation module and we’ve been enhancing with other add-on features. They continue to work on it.

Our initial project took a couple of months. New modules are made in a month’s time. We’re adding a few enhancements. The time it takes to implement ranges from weeks to about a month.

What is the team composition?

I work with their project management team and the development team. There are 3-4 people involved in our project.

How did you come to work with Accely INC.?

We shortlisted some companies from multiple vendors for both the SAP project and the CRM project. We chose Accely INC. for both projects for their expertise and price.

How much have you invested with them?

We spent between $60,000–$70,000.

What is the status of this engagement?

We started working together in January 2016, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’re experts in both SAP and CRM implementation, easily understanding our requirements and providing a solution accordingly. Their previous experience is the reason we shortlisted them. They really sped up the deployment process for this project.

How did Accely INC. perform from a project management standpoint?

Project management is good. We communicate via email and a ticketing system. They track their own progress through Google Docs and sometimes we exchange updates through an Excel file.

What did you find most impressive about them?

They’re very understanding. We can easily discuss concerns or changes we want. They support us in accomplishing tasks within our intended timelines.

Are there any areas they could improve?

Project management could be improved. They could have better tools or a more systematic approach to prevent delays. Our projects may be too small for project management tools to make sense, though.

Do you have any advice for potential customers?

I recommend working with them.

Introduce your business and what you do there.

I’m the group IT director for Tamouh Investments. It is a leading real estate company in Abu Dhabi, which is part of a larger group, International Holding Company.

What challenge were you trying to address with Accely Inc?

We needed help migrating to SAP S/4 Hana, from the ECC version.

What was the scope of their involvement?

They migrated us to S/4 Hana. They enabled a Fury system for us. It is a digitalization system, allowing people to do online transactions, seeing receivables, payables, budget, and more. 

What is the team composition?

There were 10-12 people on the team, which was mainly offshore. The project manager was on-site, managing the team. I also interacted regularly with the CEO.

How did you come to work with Accely Inc?

They did a presentation for us. We invited several companies to participate in an RFP. We chose this team for their technical efficiency and expertise, as well as the high feedback rating on the RFP results. 

How much have you invested with them?

500,000 dirhams (approximately $137,000 USD).

What is the status of this engagement?

We worked together from June 2019–February 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Regarding the migration phase, there was major transformation in our financial management. We had no issues in producing our financial reports and operations when the new system was deployed. 

Regarding the Fury system phase, they had some resources leave the company, and it was not as smooth for us. However, they delivered what they promised, and there has been a major transformation with people doing daily transactions. Overall, we are satisfied with their work.

How did Accely Inc perform from a project management standpoint?

They did pretty well in this area. There were some communication gaps with the offshore team, and there were some delays, which were the result of a product issue, not the team’s fault. 

What did you find most impressive about them?

They have technical knowledge and expertise, which they demonstrated throughout the project. They worked diligently to minimize downtime during the migration phase of the project. The management listened to our needs and wanted to make the project successful.

Are there any areas they could improve?

They underestimated the Fury phase budget and struggled with the delivery.

Do you have any advice for potential customers?

I am happy to recommend them for a migration project.

Introduce your business and what you do there.

I’m the group CIO for Ducab Cable Company. We have a group of companies with different entities. My main responsibility is to bring proper automation and digitalization to the organization to make sure that we’re enhancing processes and servicing all related issues. We also take care of IT infrastructure and cybersecurity.

What challenge were you trying to address with Accely Inc.?

We were looking to have consultation and implementation of SAP.

What was the scope of their involvement?

The team provides SAP support and development. For any problems or challenges we run into, we send them the requirements.

They are currently implementing SAP Localization Hub from scratch, which includes advanced compliance reporting (also referred to as advanced compliance reporting service). They provide us with solutions that enable the fulfillment of VAT reporting requirements in the United Arab Emirates (UAE).

This initiative is focused on Robotics Process Automation with Automation Anywhere for multiple processes across the logistics, finance, procurement & sales departments. The engagement also encompasses the implementation of SAP SuccessFactors focused on Employee Central and payroll.

What is the team composition?

There are 7–8 people working with us, including the CEO, two SAP consultants, a regional manager, and a delivery manager.

How did you come to work with Accely Inc.?

I worked with them when I was with a different company. They specialize in SAP, were reliable, and showed the capacity for high-quality output.

How much have you invested with them?

We’ve spent between $250,000 – $500,000.

What is the status of this engagement?

We began working together around December 2018, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They excel at finding solutions for any challenge we face. They take ownership and are accountable. They’re very reliable.

How did Accely Inc. perform from a project management standpoint?

They have a well-established structure in place to make sure that the requirements for quality and implementation are met. Their managers do a good job overseeing each step of the process and assigning the proper resources to tasks. They’re always available and very responsive.

What did you find most impressive about them?

I’d highlight how responsive and proactive they are. They’re also very experienced in many different programming languages and platforms. They have access to many resources to fit any need and execute high-quality work.

Are there any areas they could improve?

Sometimes there are delays in delivery, partly because some of their resources are offshore or working remotely. It’s also due to their meticulous process of ensuring a high-quality delivery.

Do you have any advice for potential customers?

Explain the challenges you face, and let them provide options for you. They can find the right solution at an affordable price.

Introduce your business and what you do there.

I’m the CIO of Century Cement, which is a manufacturing company.

What challenge were you trying to address with Accely INC.?

We have many applications, and one of those is for our backend. We run SAP HANA and hired Accel to support our development and application delivery.

What was the scope of their involvement?

They’ve also supported us during the design phases of multiple projects, along with development and support—the complete lifecycle. They produce functional design documents, and they deliver complete solutions, architecting the solutions and the processes.

They’ve helped us with several projects and solution deliveries pertaining to the SAP area and its modules. They’ve worked with us on all of our SAP HANA modules, including sales, distribution, and project maintenance. The programming language used is ABAP, and they’ve also helped us with a lot of core development on the AJAX stack: Asynchronous JavaScript and XML.

What is the team composition?

We’ve worked with upward of 10 consultants from Accely. They have a project manager within the team, along with functional and technical consultants, and a senior architect.

How did you come to work with Accely INC.?

We started an RFP process, but we’re also an SAP partner, so they recommend relevant providers. We chose Accely out of those options.

How much have you invested with them?

We’ve spent upward of $200,000 so far.

What is the status of this engagement?

We started working with Accely in March 2018, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The QA hasn’t been a problem at all: we conduct full user testing on the design and development work, then after signing these off, we move into production. They have subject-matter expertise, and they have experience working on different projects for different customers, so they bring different mindsets and solutions to the table.

From that perspective, we’ve gotten a lot of ideas on the consulting side, and it’s helped our business processes. They can identify which areas require standard business operating processes and which need a custom one.

How did Accely INC. perform from a project management standpoint?

They take accountability and responsibility for project delivery. We have on-site deployments, so we have in-person team interactions rather than through any tools. From a software skill and culture perspective, they blend in easily.

What did you find most impressive about them?

The quality and knowledge level of their consultants are pretty high, and we’ve never had any complaints.

Are there any areas they could improve?

I don’t have any feedback in that area. Whatever the job and the scope assigned to them was, they fulfilled to the desired standard.

Do you have any advice for future clients of theirs?

It’s easy to work with them as they never hesitate to engage with the end-user or with the internal teams in order to come up with a solution. They’ve always felt like a part of our team and are willing to work hard. Their communication skills are high, which has added a lot, and they think outside the box.

Introduce your business and what you do there.

I’m the CFO of a luxury consumer goods startup.

What challenge were you trying to address with Accely INC.?

We needed to identify the best ERP consultant for our needs. We also needed help with solving critical coding issues.

What was the scope of their involvement?

Accely INC is helping us set up SAP S/4HANA and convert all existing inventory into the new SAP code. We’re still in the planning stage. So far, we’ve identified the needs of our markets in the US, Middle East, and India.

What is the team composition?

Nilesh (CEO, Accely INC.) has been involved in the entire process. He appointed an expert who has done several projects for the jewelry industry.

How did you come to work with Accely INC.?

We were looking for a consultant who had prior experience in the gem and jewelry sector. I received several references. Based on their profile online and our initial interaction, we saw that Accely INC. had done a lot of projects in a similar industry. We met 10–12 consultants before choosing Accely INC.

How much have you invested with them?

We agreed on $12,000. We paid 25% when we signed the contract, and 25% is due at the end of this month.

What is the status of this engagement?

We started working together in November 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We feel the project will be successful. Accely INC. assigned a resource who has a lot of experience in the jewelry industry and helped us solve a long-standing issue. Our coding is now sorted.

How did Accely INC. perform from a project management standpoint?

I find them quite proactive. At the start of the project, Accely INC. shared their execution plan, timelines, and scope. They were transparent about how much time and resources they would need for the project.

They always let us know their availability for a Skype call or in-person meeting. Plus, they’re focused and prepared during meetings.

What did you find most impressive about them?

Accely INC. has an incredible knowledge base, which has been quite helpful. They’ve been able to bring their capability and credibility to the table.

They’re committed, which has given us a lot of confidence in our choice of vendor. We were skeptical about the strength of the team that would execute the project.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Make sure your consultant has domain expertise.

Introduce your business and what you do there.

We’re a conglomerate based in the UAE with multiple divisions and a diversified business portfolio consisting of retail, trading, manufacturing projects, and real estate. I’m the group IT manager of the company, and I oversee the infrastructure with a team of 30 people working on SAP application development.

What challenge were you trying to address with Accely?

We manage our online business warehouse with SAP software, so we wanted to upgrade to the latest SAP HANA platform to run our businesses using the most efficient tools on the market.

What was the scope of their involvement?

Their team helped us migrate our SAP enterprise resource planning (ERP) software to the SAP HANA platform, and they also helped us upgrade our business, planning, and consolidation software to the latest version. Throughout the project, they assisted with finalizing the project plan and developing the software interface.

What is the team composition?

We worked with their project manager, along with six other software consultants.

How did you come to work with Accely?

They worked on a smaller project for us in 2016, so we immediately considered using their services for our transition efforts. We evaluated SAP migration projects that they completed in the past and were impressed by their work.

How much have you invested with them?

We have spent nearly $60,000.

What is the status of this engagement?

We started working on the project in September 2017 and the system migration was fully completed in January 2018.

What evidence can you share that demonstrates the impact of the engagement?

The project was well-executed, and we have yet to experience any issues resulting from their work.

How did Accely perform from a project management standpoint?

Their team is well versed in the SAP infrastructure, so they executed quickly and efficiently. We held weekly meetings to cover the important tasks and define relevant metrics. One of their team members worked with us on site, which helped communication between our teams tremendously.

What did you find most impressive about them?

Their competency in SAP migration is remarkable, and I like that they are confident in their skills. I also appreciate their diligence in completing tasks ahead of deadlines.

Are there any areas they could improve?

Increasing the number of team members assigned to a project could help move the project along.

Do you have any advice for potential customers?

Work to build a strategic relationship to get the most out of the partnership.

Introduce your business and what you do there.

I'm an IT director at a pharmaceutical company in India.

What challenge were you trying to address with Accely INC.?

We were looking for a company to help us maintain our enterprise system, which is the core system within our organization that supports our day-to-day operations and supply chain.

What was the scope of their involvement?

They've been our preferred SAP maintenance partner for the past few years. They've helped us with custom development and our SAP/ECC upgrade and migration. When we buy a new SAP product, they help us negotiate the best deal. They also handle implementation, trying to come up with the solutions that work best for our business. Currently, we're working with them on moving our SAP to the Cloud and they're helping us with a few other projects.

What is the team composition?

Their CEO is our primary point of contact.

How did you come to work with them?

We wanted to have on-site support, so we were looking for a firm with a local office in Mumbai. We invited Accely for an interview, after which we felt confident they'd do a great job.

How much have you invested with them?

We pay them ₹1 million INR ($15,200 USD) a year.

What is the status of this engagement?

We started working with them in 2013 and the relationship in ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They've been instrumental in helping us tremendously improve the efficiency of our enterprise system. It's work in progress, but they've delivered everything we asked of them so far, adhering to the schedule.

How did they perform from a project management standpoint?

They're always on time. It's a collaborative project and we usually communicate via email.

What did you find most impressive about them?

Their CEO is very hands-on and responds immediately to any issues, regardless of how big or small those issues are. He's always been available to get on the phone with us or come on-site.  

Are there any areas they could improve?

They don't have a lot of senior managers, so we have to go to their CEO with any requests we have. That hasn't been an issue since he's always able to accommodate us. Still, it'd be nice if there were more senior people we could contact.

Do you have any advice for potential customers?

They're a fantastic team with a lot of experience in SAP. You won’t go wrong if you select them. They can also help you get a good deal during the SAP licensing negotiations.

Introduce your business and what you do there.

I am the IT general manager of a construction contractor conglomerate that provides services to oil-field related companies. 

What challenge were you trying to address with Accely?

We needed them for two projects so far. We needed them to enable value-added tax (VAT) to our systems and help develop treasury management features.

What was the scope of their involvement?

They integrated VAT into our enterprise resource planning (ERP) systems in accordance with new Middle Eastern legislation. They are currently migrating data for our treasure management project. Their subject matter experts (SMEs) have been providing financial and technical feedback to streamline the process.

What is the team composition?

We worked with the CEO, delivery head and managers, financial experts, supply chain experts, technical leads, and a senior profiler.

How did you come to work with Accely?

We choose their service through an RFP bidding process. They fit our budget well and their senior delivery head and experienced accountants impressed us during the initial evaluation process.

How much have you invested with them?

I have invested around $150,000 so far.

What is the status of this engagement?

We started working with them in August 2017 and the engagement is going.

What evidence can you share that demonstrates the impact of the engagement?

Accely’s compliance to the scope, schedule and delivery expectations proved to be more than satisfactory. 250 users are now operating on the VAT updated platform. Their work on the VAT integration project gave us the confidence to hire them for the treasury project.

How did Accely perform from a project management standpoint?

They manage the projects through a hybrid on-site client operation and off-site development model. The project lead supports the interaction between the sites. They have done great in maintaining continuity between the projects. Accely is fully transparent and we have full access to all levels of the process.

What did you find most impressive about them?

They are a heavily delivery-focused company and they helped us quickly get projects operational. 

Are there any areas they could improve?

Their service-level agreements (SLA) could have been a little better and provided more support.

Do you have any advice for potential customers?

I would tell them to give them a fast-tracked timeline and that Accely is reasonably priced. 

Please describe your company and your position there.

Meril is an Indian based global medical device company, dedicated towards advanced healthcare solutions via Cardio, Endo, Diagno, Ortho and ENT products. Meril operates with more than 4,000 users, 100 offices & INR 1,200 crore turn over. I work as IT Head here.

For what projects/services did your company hire Accely INC.?

SAP Basis Supports

What were your goals for this project?

Smooth operation and increase utilisation

How did you select this vendor?

Assessment and solutions

Describe the project in detail.

SAP Basis Support

What was the team composition?

2

Can you share any outcomes from the project that demonstrate progress or success?

One year support contract for Basis and operational improvements

How effective was the workflow between your team and theirs?

Good

What did you find most impressive about this company?

They have a flexible style of work.

Are there any areas for improvement?

Not yet