scandiweb

BACKGROUND

Please describe your company and position.

I am the E-Commerce Agent

Describe what your company does in a single sentence.

Nuclear Blast is a German music label based in Donzdorf, Baden-Württemberg. The label focuses on heavy metal, covering all metal sub-genres from modern to power, thrash and death metal to black metal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Get the magento shop running
• Ensure a nice and functional customer journey
• Develop the shop

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Pricing fit our budget

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was supporting us and our magento shop. Key deliverables were:

• Improve customer journey (research UX, delivery of potential improvements, implementation of improvements. E.g. mini cart, login page, PLP, wish list)
• SEO (insert content texts for PLP, ensuring mobile usability, technical SEO audit)
• Assistance in implementing new applications and adapting them to our needs
• Perform Magento updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Better conversion rate 
• Problems didn't occur again and were solved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded and delivered on time. It depended on how critical a task was, some were very critical others were just tasks, which needed assistance. They managed these with a ticket system.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone on their team is very nice and great to work with. We spoke in english and all went well. Unique was that everyone on the team was very dedicated to the project.

Are there any areas for improvement or something scandiweb could have done differently?

Currently I can't think of anything to be improved.

BACKGROUND

Please describe your company and position.

I am the Enterprise Architect of Airthings ASA

Describe what your company does in a single sentence.

Airthings provides Indoor-Air-Quality products and solutions to both consumers and businesses. We enable the world to breath better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• To become more e-commerce focused - shift from educational web-presence to eCommerce
• Conversion rate optimization
• Simplified and enhanced user journey throughout the website

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

project outline and methodology

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migration of Magento implementation to AWS-based hosting 
• Design and implementation of Hyva frontend theme 
• Server routing implementation to unify both Magento and HubSpot CMS under one domain

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased conversation rate 
• Increase in product views 
• The website experience is more unified and user-friendly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and always had quick response on changes. Project management was transparent, well-structured and on top of things.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team had a global, but well-aligned strategy. Strong ownership and quick response rate. Very high adaptability and pro-active approach. We were impressed how they drive issues that occurred with surrounding system that they were not directly responsible for yet still took full ownership to resolve the obstacles.

Are there any areas for improvement or something scandiweb could have done differently?

The transitions between different phases, i.e. from discovery to the project as well as afterwards from the project delivery to the support function has had some knowledge gaps and upstart challenges. It all worked out fine but this is certainly a part that could be smoother.

BACKGROUND

Please describe your company and position.

I am the Development Manager of a retail company

Describe what your company does in a single sentence.

The first independent hardware and construction materials chain in the Quebec region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Help us keep the lights on
• Help us on project to start sales on line
• Help us on the UI revamp

SOLUTION

How did you find scandiweb?

Technical programming

Why did you select scandiweb over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from scandiweb were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to provide make sure our web site was up and running. Meaning that we needed to make sure the upgrade are made and preventive action are taken. Once our site was in better shape we start projects initiate two projects. Activate the e-com for a very small number of our products. And a new look (UI) for the site

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kanban bord in Jira. Number of defects spotted on the site, up time, customers satisfaction. Time to delivery on the projects milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a scrum/project manager assign to us. He was responsable to split our requirement into stories. We used a Kanban baord in Jira for a better follow-up.

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

They're a team of good people with excellent skillsets, also I like the culture.

Are there any areas for improvement or something scandiweb could have done differently?

No, nothing on top of my head.

BACKGROUND

Please describe your company and position.

I am the Global Brand Manager Scicon Sports of ASG International SRL (dba Scicon Sports)

Describe what your company does in a single sentence.

Scicon is a premium sports eyewear brand with strong cycling DNA, specialising in high-performance sunglasses designed specifically for cyclists.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Development Support for Magento e-commerce
• Improvement core e-commerce performance
• Building a strong relationship

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• Pricing fit our budget
• Good value for cost
• Magento & Akeneo specialists

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have hired Scandiweb to support web development of one of our mono-brand e-commerce stores. We have also tasked Scandiweb with the development of a full e-commerce road map to improve overall performance and accepted a proposal that contains projects in email marketing, SEO, CRO, PPC and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improvement of all core web vitals as well as a significant increase in revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scandiweb performs excellent project management with clear scope, objectives, task tracking and delivery on time. Every project has a dedicated project manager and information provided is transparent.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism applied across all departments as well as a 360 degree view on our e-commerce operations. They provide valuable insights and actionable items to improve further has been great.

Are there any areas for improvement or something scandiweb could have done differently?

Our collaboration started in 2021 in times of a pandemic and all communication was digital. We had never had an in-person meeting until recently. It is important for us that vendors understand our business and people and in-person meetings can improve that bond even further.

BACKGROUND

Please describe your company and position.

I am the CIO of Trademark Service LE AB (Husse)

Describe what your company does in a single sentence.

Pet food production and selling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Support and maintain Magento Platform
• Improving the company workflow
• SEO support for the websites
• finding better tools to support everyday work

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Support and maintaining Magento 1 platform. 
• Supporting and updating API integration between Magento 1 and Shopware eCommerce platforms. 
• Supporting and developing on Shopware platform. 
• SEO support for Shopware frontend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We already see much better support for Magento and more tasks are delivered than in the past. Developing is done by the book with keeping notes and preparing documentation for everything. Self-engagement by the Scandiweb team to improve the platform. From SEO perspective we already see improvement in the ratings and visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is done upon the agreement, and things move forward as we agree. So if we plan to have some feature ready for testing in a week it will be ready sometimes earlier, but not later. When it comes to deployment on production, they take it very seriously and doing it carefully, even if the deployment practice is established. All tasks are taken on time without delays.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Dedication to the clients and keeping track and preparing documentation for everything they do, from estimation to development, QA testing and deployment. It is from huge help for future planing and expansion.

Are there any areas for improvement or something scandiweb could have done differently?

From the experience that we have till now I don't see.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a telecommunications company

Describe what your company does in a single sentence.

Deliver solutions for business and mission critical communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• To get out of a not working situation with previously web company
• To improve our web stability and functionallity
• To get our integrations working as supposed
• To get satisfied customers and increase the use and order flows of our web

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from scandiweb were assigned to this project?

6-10 Employees

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to get our e-commerce to work better and more stable with our integrations. Scandiweb has helped us fix a lot of issues we have had for many years. 

• Integrations flows with 3rd parts 
• Index issues for Adobe Commerce 
• Fixed a number of UX issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have increased stability a lot, we have feeback from customers that all runs smoother and it looks better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have daily stand-ups, conversations in Slack and issues are handled in Jira. All good and it gives a simple overview and also a very good and engaged project manager!

What did you find most impressive or unique about this company?

They know what they do, they really know the Adobe Commerce plattform, and they have the right resources to scale our project if needed. High competence on all level.

Are there any areas for improvement or something scandiweb could have done differently?

No, not really.

BACKGROUND

Please describe your company and position.

I am the CTO of Beauty Works

Describe what your company does in a single sentence.

At Beauty Works, we provide luxury hair solutions that inspire confidence and empower you to look and feel your very best. Our hair solutions can help with a range of hair concerns that affect confidence, including thickness, length and damaged hair. With over 10 years in the industry, Beauty Works are acclaimed and trusted worldwide as the world’s leading hair extension brand. Helping our customers achieve their hair goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Magento 2 Upgrade
• PWA development

SOLUTION

How did you find scandiweb?

• Online Search
• Referral
• Other

Why did you select scandiweb over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

• Magento2 version upgrade, and PWA storefront design and development. 
• Full data migration; catalog, customers, transactional data, from a dedicated Linux server cluster to new fully scalable ReadyMage server built on AWS infrastructure. 
• Custom software development and 3rd party Magento2 extension customization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Page Load Speed
• Scalability and Performance
• Mobile Responsiveness
• User Engagement
• Customer Satisfaction
• Reduced Cart Abandonment Rate
• Conversion Rate
• Revenue Growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They where an exceptional project management team. Total dedication and meticulous planning ensured that all milestones were met on time. Their responsiveness and proactive communication played a pivotal role in fostering collaboration and ensuring project success. Kudos to the Scandiweb team for their outstanding performance!

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the outset, their meticulous project management approach ensured clear communication, timely deliverables, and seamless collaboration. Their team demonstrated a profound understanding of our requirements, translating them into innovative technical solutions. 

Their wealth of technical knowledge was evident in every aspect of the project, from frontend design to backend development, ensuring a robust and scalable website. Scandiweb's commitment to quality and client satisfaction shone through.

Are there any areas for improvement or something scandiweb could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager at Wainbee Limited. Wainbee is one of the largest Industrial Automation Distributors within Canada. We represent over 40 world class brands and support the manufacturing sector in many different industry segments with engineered products, customized systems and services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

We had just launched a new CMS and E-commerce site, and quickly realized the partners we were previously with did not leave us in a good position to maintain or grow this digital strategy.

This is when we sought after a partner which had experience working with B2B companies, and can help us clearly identify growth opportunities related to the e-commerce side, as well as enhance the features and design of the overall website presentation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Scandiweb briefly in the past as they were being subcontracted from another local vendor of ours. After my interaction with some of their staff on that project, I was extremely impressed with their level of professionalism, and knowledge base. The quality of work they performed was clear and made me feel very trusting in them for a future partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a discovery phase, where we outlined what our business truly does and what our main goals are. Scandiweb's team analyzed our needs and made recommendation on specific enhancements which would drive more traffic and positive results to our e-commerce site.

We have had Scandiweb support us with all our develpment and QA, this year, an upgrade to Magento 2.4.3 Version, and now we have embarked on our newest integration with a PIM system implementation.

How many people from the vendor's team worked with you, and what were their positions?

We have had a dedicated team of approx. 3-6 depending on the areas of need. For instance they have dedicated SEO and Analytics experts on staff, along with CRO and Design experts, so when it's necessary to pull in the experts, that what we do. The bulk of our day to day relationship is with a Project Manager, and dedicated developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have any measurables to share at this time as much of the initial development work was to re-stabilize our environments and fix the errors which caused roadblocks for us and our customers. Since we've started to clear these, we have seen an increase in traffic and orders however, we don't have much to compare it to prior to this.

Describe their project management style, including communication tools and timeliness.

The staff at Scandiweb are extremely knowledgeable within different areas of web development and online engagement strategies. They are professional and communicate effectively.

What did you find most impressive or unique about this company?

They all seem to like what they do, they are sociable with us and have our best interest at heart. They feel very genuine in that they truly just want to see your business succeed.

Are there any areas for improvement or something they could have done differently?

At this time i would say we are pretty happy with everything we are receiving from Scandiweb and wouldn't change a thing :)

BACKGROUND

Introduce your business and what you do there.

I’m the head of e-commerce for a tour operator company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with scandiweb?

We needed a company that could help us increase our sales by providing full-scope e-commerce solutions.

SOLUTION

What was the scope of their involvement?

scandiweb provides us with e-commerce development and design services and UI/UX analytics support. We have an existing e-commerce platform, and scandiweb is tasked with applying new technologies, methods, and case studies to build a new Magento site.

What is the team composition?

We’ve worked with more than 10 developers, a delivery manager, and an account manager from scandiweb.

How did you come to work with Perpetual?

We found scandiweb through a recommendation.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is still ongoing, but we’re happy with the results so far. We’re on schedule and still within the scope, which is a good indication that everything is going well.

How did scandiweb perform from a project management standpoint?

scandiweb has performed well in terms of project management. There have been some hiccups here and there, but they usually deliver on time and within budget.

We typically communicate through Slack, emails, and phone calls. We also have weekly meetings.

What did you find most impressive about them?

It’s great that they are on schedule because these kinds of projects tend to get out of scope.

Are there any areas they could improve?

Because of our business complexity, it would have been great if they had spent more time learning about our business area before the start of the project.

Do you have any advice for potential customers?

As with every company, make sure to do your research on the needs of your company and if the company can fit them before engaging with any kind of new partner.

BACKGROUND

Introduce your business and what you do there.

We are a company in the health and wellness industry. We focus on high quality premium food supplements (vitamins, minerals). We sell direct to end customers online and we have our own warehouse and fulfillment team. We started our company in a small garage in 2010 and today we have localized websites in all the Nordic Countries and some parts of the European Union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Our previous agency made some very big misstakes when developing the Magento store. Scandiweb was able to address this issues very fast and came up with an full audit for how to resolve these issues permanently. The audit was also presented to us with a timeline and a budget. 

SOLUTION

What was the scope of their involvement? 

Full development of our Magento solution. Implementing a complete new way of working with the development of the website. 

What is the team composition? 

• Project Manager
• Developer
• Product Owner (Client)

How did you come to work with the vendor?

Personal and professional recommendations and a true feeling and believe that a partnership with Scandiweb could really make a huge impact on our business in a positive way. 

How much have you invested with them?

Around 300 000 USD since project start.

What is the status of this engagement?

We are currently having a dedicated developer and project manager for our development. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started working with Scandiweb our revenue was around 1,5 million EUR. Today our revenue is 4 million EUR and we are still profitable. Scandiweb knows how to scale a business and is a great partner when you wanna scale your e-commerce business. 

How did the vendor perform from a project management standpoint?

The entire scandiweb team is really dedicated to the project, and the project manager is superb. 

What did you find most impressive about them?

First of all I would like to mention the development team. I think that its one of the best teams out there. They should be an inspiration for all other companies how to work with development and communication with customers.

Scandiweb is really a professional, proactive and knowledgeable partner. We are very grateful for our co-operation with Scandiweb-team.

Are there any areas they could improve?

No feedback at this point.