Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and position.

I am the Senior Policy Advisor of Affordable Medicines Europe

Describe what your company does in a single sentence.

Affordable Medicines Europe is the association of parallel importers and exporters of pharmaceuticals, and it represents more than 120 companies operating in 23 countries of the European Economic Area.  The mission of its members is to offer a better deal for original European supply. 

Parallel importers purchase medicines from pharmaceutical wholesalers in other EU/EEA member states, and sell them in the national market at a lower price in compliance with the regulation of the recipient country. Parallel imports of pharmaceuticals create competition in a business where patents provide the rights owners with a monopoly.  This competition leads to reductions of the price and the creation of savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Centralize sensitive operational and member-related data into a single secure web platform
• Introduce strict role-based access controls without hurting usability
• Build secure, well-structured APIs to support future integrations
• Ensure full traceability of sensitive actions for compliance and audits

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech undertook the project with a good knowledge of regulatory environment and the actual operational requirements. The spectrum was on the full web development and much focus was put on the backend security and access control.

The main aspects of the solution were:

• Creating a Laravel-driven backend architecture that was able to support fine-grained access control with multiple user roles and organizations.
• Installation of role-based permission systems, that is, users were allowed to access data relevant to their duties.
• Creating safe APIs that have authentication and authorization levels to secure exchanges of data.
• Establishing audit trails on every sensitive operation to enable the administrator to see the past access and modification history whenever required.
• Developing processes that enabled employees and healthcare workers to accomplish their everyday duties effectively, without superfluous bottlenecks in the approval process.
• The frontend integration also required some support in such a way that security features would operate effectively in the background, without having to make the user experience more complicated.

During the development, Acquaint Softtech engaged intimately with our internal stakeholders to confirm assumptions and change flows based on actual usage situations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having just launched, we could notice that at once we started feeling quite confident in handling sensitive data. The system automated access checks which would have been done manually. Onboarding of the staff also became more regular, and audits no longer demanded gathering information using various sources.

Of the greatest importance, sensitive data access has been managed without even decelerating the staff, and that was among our greatest concerns when we embarked on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process of project management was clear and well-organized. Acquaint Softtech segmented the project into distinct steps and this has enabled us to test and examine key elements of security early on instead of implementing the tests at the later stage.

They met milestones on time and responded so well whenever we needed to seek amendments particularly on issues to do with usability by non-technical users. Regulatory/operational questions arise, they took time to get the situation and then offered solutions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them was their ability to strike a balance between strict privacy and access regulations and the realities of operations. Numerous vendors are oriented either on security only or on usability only, meanwhile, Acquaint Softtech always kept in mind both.

They were also familiar with laravel and this showed in the manner they cleanly accomplished permissions, APIs and audit logs. The system is strong without being cumbersome or limiting to the end users.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Early UX mockups might have been released a bit earlier and non-technical stakeholders engaged in the process earlier. That notwithstanding, when there was feedback, the changes were made promptly and sensibly. On the whole, the problems that influenced delivery or confidence with the system were absent.

BACKGROUND

Please describe your company and position.

I am the Founder of Juna AI

Describe what your company does in a single sentence.

Juna AI optimizes energy-intensive production processes with AI-based control and scheduling. Our customized co-pilots are trained on historical process data and increase resource efficiency, throughput and utilization of industrial plants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Restructure the existing single-tenant backend into a secure multi-tenant architecture
• Improve role-based access control and subscription management for enterprise users
• Migrate existing live users to the new architecture without downtime or service disruption

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work went far beyond a routine backend refactor. Acquaint Softtech worked closely with our internal product and data teams to deeply understand how Juna AI is used in real production environments, including how operators, engineers, and managers interact with the system.

Key deliverables included:

• Redesigning the backend architecture to support true multi-tenancy, ensuring strict separation of data across organizations and plants.
• Implementing tenant-aware Laravel models, so all queries, analytics, and AI control workflows respected organizational boundaries by default.
• Introducing Laravel Policies and Gates to enforce fine-grained role-based access, especially important for industrial clients with layered approval processes.
• Refactoring background processes using Laravel queues for asynchronous workloads such as notifications, report generation, and AI job scheduling.
• Improving subscription logic to support multiple plants, users, and usage tiers under a single enterprise account.
• Supporting parallel feature development so new AI co-pilot features could continue shipping while the architecture evolved underneath.

Throughout the engagement, Acquaint Softtech also documented architectural decisions clearly, which made it easier for our internal team to maintain and extend the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the engagement, onboarding new enterprise customers became significantly smoother. We were able to add new organizations and production sites without manual intervention or custom fixes. Permission-related issues that previously required support involvement became rare, and subscription handling became far more predictable for both billing and access control.

From a product standpoint, our AI models could now be deployed across multiple tenants with confidence that training data, predictions, and operational insights remained isolated and secure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the strongest aspects of working with Acquaint Softtech. They broke the work into realistic phases and clearly communicated which components could be refactored safely while the system remained live. Deliverables were consistently aligned with agreed milestones, and when unexpected constraints surfaced, they adjusted priorities transparently rather than pushing risky shortcuts.

They were highly responsive to evolving requirements, especially when we needed architectural decisions to support new AI workflows or industrial use cases that emerged mid-project.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to restructure a production backend without interrupting live users. They showed a strong understanding of real SaaS constraints, not just clean code in isolation. Their Laravel expertise was evident, particularly in how they leveraged the framework’s strengths for multi-tenancy, background processing, and authorization.

They also communicated in a way that bridged technical depth and business impact, which made collaboration across teams much easier.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, deeper early involvement in some of our AI-specific scheduling logic could have accelerated a few decisions. That said, once those nuances were clarified, they adapted quickly. Overall, there were no major gaps that affected delivery or outcomes.

BACKGROUND

Please describe your company and position.

I am the CEO of Bluebird, Inc.

Describe what your company does in a single sentence.

Bluebird is the innovator and global manufacturer of industrial handheld computers, rugged tablets and mobile POS devices, with more than 3,000 customers and 600 partners in over 120 countries. The products are fully-loaded with rich features to meet customers’ daily requirements such as ultra-mobility, real-time visibility, full ruggedness and easy-to-use computing technology. 

From secure mobile payments to workforce automation and customer engagement, Bluebird’s broad product portfolio spans all markets connecting people to information, wherever they need it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted skilled AI engineers who could help us build smart tools for our devices without slowing down our internal R&D work.
• We needed extra developers who could join our team fast and support ongoing software tasks that we didn’t have time to handle in-house.
• We wanted help creating AI features that could read device logs, spot issues early, and make support responses faster.
• We needed a partner who could work closely with our India R&D center and follow our sprint schedule without disrupting daily operations.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech provided a mix of AI engineers and full-stack developers. They joined our internal team and worked on tasks we assigned through our sprint board.

The work covered:

• Building a device-health prediction model to help field teams spot issues early.
• Creating small AI tools that help our support team read logs and respond faster.
• Setting up automation for basic data cleaning so our team no longer did it by hand.
• Writing API layers so these tools could connect to our mobile computers and tablets.

Their team also handled testing, bug fixes, code reviews, and updates to our internal docs.
All deliverables were shared through Git and tested on our standard devices before release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI tools they built helped us cut down manual work. Our R&D team noticed that issues in our test devices were flagged early.
Our support team also reported that responses became faster because the log-reading tool gave clear summaries.

We also saw that our internal workloads were easier to manage because their engineers handled tasks that used to slow us down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth.
They joined all stand-ups on time, followed our sprint rules, and shared updates every day.
If something changed, they adjusted without any pushback.
When we needed quick fixes, they stayed available and solved things the same day.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of understanding stood out.
Our devices and tools are not simple, but their engineers learned fast and asked smart questions.
We also liked that they took responsibility for the work instead of waiting for reminders.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They did everything well.

BACKGROUND

Please describe your company and position.

I am the CEO of Empik Group

Describe what your company does in a single sentence.

The Empik Group is a leading retail player in Poland, offering products across over 20 categories in a unique omnichannel model combining over 350 brick-and-mortar stores with a wide selection available on Empik.com, including a marketplace (EmpikPlace) and a mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Improve the speed and flow of key pages on Empik.com.
• Fix long-standing issues with cart and checkout steps.
• Add new features to help buyers move faster through the site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech collaborated with our internal technocracies in various sections of the store. Their area of operation was both back and front-end.

Their major deliverables were:

• Refactoring and refurbishing code in out-of-date modules that made the pages slow to load.
• Correction of bugs in search filters that quarantined the user in some product categories.
• Making the cart logic more effective and ensuring that fewer users would drop off at the checkout point.
• Assisting us to test the new versions of the mobile site prior to release.
• Developing a little internal application that assisted our support team to process questions about orders quicker.

An interesting case was the failure of our Add to Cart button during a sale on a weekend. Their developers arrived late one night and discovered the problem in the API calls and they released a stable fix before traffic spiked once more the following morning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once they became part of our project, we experienced a reduction in cart errors, diversified page loads, and enhanced internal reports by our customer support. Almost all of the minor problems which had been plaguing purchasers months before were corrected in a few days.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were also regular with follow-ups and would turn up whenever we had a daily call on time. As priorities switched they changed without grumbling. Their team responded quickly on Slack and was able to describe their work in a clear and straightforward manner so that it was easy to track the progress.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most surprising thing we liked was their ability to remain calm despite an increase in work load. They also collaborated with our local group and approached issues as they do. They also tested their work first and only sent it to be reviewed and this saved time on our part.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The final piece of advice that we could give is to add an additional tester to cover peak weeks. Despite the existing arrangement, they coped with tasks.

BACKGROUND

Please describe your company and position.

I am the CEO of Castrads

Describe what your company does in a single sentence.

Castrads, established in England in 2006, manufactures custom-built, custom-finished radiators as well as controls and fittings that are suitable for both steam and hydronic heating systems. We operate in the UK from our factory HQ in Stockport with a showroom in Chelsea, London. In New York, we have a showroom in SoHo and our warehouse is at the Brooklyn Army Terminal. Most recently, we've opened a finishing factory in Zgorzelec, Poland to serve our EU-based clients.    

Inspired by the past but always looking to the future, our products combine classic form and enduring functionality with the most up-to-date technology. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To build a centralized, custom software system that connects all Castrads locations (UK HQ, London showroom, New York showroom, Brooklyn warehouse, and Poland finishing factory) in real time.
• To streamline and modernize the production workflow by replacing manual spreadsheets with an integrated platform that manages custom radiator specifications and tracks each stage of production.
• To improve order tracking and inter-department communication so showroom teams, factory teams, and logistics teams can coordinate seamlessly without email chains or delays.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled the project from the ground up. We began with a series of discovery workshops where they took time to understand how each of our locations works, from how our UK team logs custom radiator specifications to how our US showroom staff process orders that need specific finishes available only in our Poland facility.

Key areas they delivered on included:

• A custom production management platform: allowing us to assign, track, and update work orders throughout the build and finishing stages.
• A centralized product specification module: storing every detail of our radiators (sizes, finishes, valves, custom controls, historic styling notes) so teams don’t need to double-check with another department.
• A logistics and warehouse coordination tool: helping our New York warehouse communicate directly with the UK factory and Poland finishing team regarding incoming and outgoing shipments.
• Role-based dashboards: giving management a high-level overview while letting our showroom teams focus on quoting, order tracking, and customer status updates.
• Quality-control workflow: ensuring every radiator passes through the correct finishing and inspection stages before dispatch.

Throughout the project, Acquaint Softtech kept refining the platform based on real scenarios we shared with them, for instance, how certain custom finishes require additional drying time, or how different countries’ showrooms have slight variations in workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During our pilot run, the most noticeable improvement was the smooth handoff between teams. For example, when the London showroom logs a custom order, the Stockport factory receives every required detail instantly, and any clarifications are sent directly through the system rather than by email chains.

Another win came when our Poland finishing factory used the platform to flag a rare finishing issue on a batch of radiators. Instead of it turning into a long process, the information looped back to the design and production teams immediately, helping us avoid delays. These types of improvements, although not expressed in numbers, have made our operations far more predictable and efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was reliable throughout. We had weekly check-ins via video calls, and their team often prepared prototypes before we even asked so we could visualize new modules.

Whenever we raised concerns; like adjusting the workflow for custom-built radiators or incorporating US-specific order notes; they responded quickly and always explained the reasoning behind any suggestion they made. Delivery milestones were met consistently, even when we added last-minute changes that required them to rethink certain components.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Two things stood out:

• Their ability to translate real manufacturing and showroom processes into intuitive digital workflows. We’ve worked with agencies before who struggled to understand how physical products move through a multi-location operation. Acquaint Softtech picked this up surprisingly well.
• Their calm and structured way of handling feedback. Instead of just agreeing to everything, they asked questions that helped us clarify what we actually needed. It felt like working with a thought partner rather than a vendor.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they're quick to walk us through everything.

BACKGROUND

Please describe your company and position.

I am the CEO of Astound Broadband

Describe what your company does in a single sentence.

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support.  Visit astound.com to get started.

We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a unified custom software platform that consolidates customer support management, technician scheduling, and service tracking into one intuitive system.
• Streamline the workflow between customer service agents and field technicians, eliminating delays and improving communication across departments.
• Provide a scalable backend infrastructure that can evolve as Astound continues to expand into new neighborhoods and add new service offerings.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by analyzing our existing ecosystem. They conducted several sessions with our internal departments; support teams, field technicians, scheduling coordinators, and quality assurance supervisors. This helped them understand how each piece of our operation worked, and where inconsistencies or inefficiencies slowed us down.

Scope & Key Deliverables:
1. Custom Support Management System:

They developed a complete ticketing and customer support dashboard that allowed agents to view customer history, track service issues, assign cases, and escalate problems seamlessly. The system included features like:

• Customer profile tracking
• Service issue logs
• Real-time updates on technician status
• Priority-based routing for urgent cases

2. Technician Scheduling & Deployment Module:

Acquaint built a dedicated module that automated the scheduling process. Instead of manually coordinating technician routes, the system now:

• Suggests optimized routes
• Assigns technicians based on skill set and location
• Allows technicians to update job status in real time
• Notifies customers when the technician is en route

3. Integrated Communication System:

They created a unified messaging layer to allow support reps and field technicians to communicate inside the platform. This eliminated the need for external tools or slow email responses.

4. Performance & Reporting Dashboard:

Astound leadership now has access to:

• Real-time service performance insights
• Technician workload distribution
• Customer satisfaction patterns based on interactions
• Historical logs for internal auditing

5. Cross-Device Compatibility:

The software was optimized for desktop (for office staff), tablets (for technicians), and mobile devices.

6. Training & Documentation:

Acquaint produced workflow diagrams, onboarding guides, and step-by-step documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we aren’t quantifying results here, we noticed clear improvements shortly after internal rollout. Support agents were able to resolve issues with fewer handoffs, and technicians began reporting that the automated scheduling significantly reduced unnecessary travel. New customer service reps adapted to the new system faster than expected because the interface was intuitive and well-organized.

One of the standout outcomes was the significant reduction in delays between support ticket creation and technician deployment. We also observed better communication between departments, especially during high-volume periods, such as outages caused by weather disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated a highly organized and transparent project management approach. They set up a clear milestone-based structure, and every sprint ended with a demo session where our team could provide feedback. They were attentive and quick to respond whenever we needed changes or clarifications.

When we requested a late-stage feature that allowed technicians to upload photos for quality checks, they handled it without disrupting the existing timeline. Deliverables were consistently submitted on schedule, and communication remained steady throughout the project; whether through email, video calls, or their project portal.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the complexity of our operations stood out. Acquaint Softtech didn’t just build what we asked for; they anticipated pain points we hadn’t formally articulated yet. For example, they suggested adding an internal notes system for technicians to leave comments that the next technician could review; something that has been extremely helpful in recurring service areas.

Their experience with scaling large systems was also evident. They built the software with enough flexibility that we can easily integrate new tools or automate more processes as our needs evolve. Their professionalism, patience, and depth of technical expertise made the collaboration genuinely enjoyable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They really exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the COO of 4K Satellite

Describe what your company does in a single sentence.

4K Satellite is one of the few Premier Dish retailers in the county. 4K has spent years developing the best leadership for D2D marketing. We pride ourselves on being a big enough company to compete with the best in the D2D industry, but small enough to take care and invest in all of our sales reps. Sales teams have the ability to sell anywhere in our nation without the hassle of drafting or fighting other teams for that area. Come see why 4K Satellite has earned the right to be one of Dish Networks Premier dealers!  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Redesign our entire website to make it more modern, trustworthy, and structured for both customer acquisition and sales recruitment.
• Develop a user-friendly digital experience that showcases our ability to operate nationwide without territory conflicts, which is one of our strongest selling points for new reps.
• Create a scalable web foundation that allows us to add features in the future, such as a rep portal, lead routing, or training modules.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech started by conducting a full discovery workshop with our leadership team. They took time to understand how our D2D model works, what differentiates us from competitors, and the role our website plays in both recruitment and customer conversions.

The full scope of work included:

1. UX/UI Re-Design:

• Creation of a new information architecture that separated customer navigation from rep recruitment paths.
• Individually crafted landing pages for Dish packages, nationwide coverage, company story, and join-our-team sections.
• Design of a modern visual identity system with clear typography, updated color palette, and a more energetic, polished brand feel.
• Wireframes and prototypes for every major page, which helped us visualize the experience before development.

2. Web Development:

• Full front-end and back-end development using a responsive, mobile-first approach.
• Integration of a streamlined contact and appointment form for customers.
• A dedicated recruitment form allowing sales reps to submit applications that go directly to the correct internal inbox.
• Development of a custom “Nationwide Sales Advantage” feature that visually shows that reps can sell anywhere without fighting over territories, a very important part of our brand message.
• Optimization for fast load speeds, proper SEO structure, and easy content updates on our side.

3. Testing & Deployment:

• Device and browser testing to ensure the site worked perfectly for reps in the field who typically use tablets and mobile phones.
• Staged review cycles to let our internal team make adjustments before final deployment.
• Smooth migration to our hosting environment without any downtime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new site, we immediately began receiving more direct inquiries from both potential Dish customers and new sales reps. Our team also noticed that conversations with prospective reps became easier because the website now reflects the professionalism we talk about during recruitment.

One of the most helpful outcomes was that the improved structure made our digital marketing campaigns more effective. People landing on the site were spending more time exploring different sections instead of bouncing right away. Internally, our team felt the difference in how polished and trustworthy the online experience had become.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech’s project management was consistently reliable. They used a structured weekly check-in system, which helped us stay aligned on progress without feeling overwhelmed. Whenever our team wanted to make adjustments to copy, imagery, or UI elements, they responded quickly and never made us feel like our requests were inconvenient.

They delivered every milestone on or before the timeline we agreed upon. Even when we asked for an additional recruitment-focused section toward the end of the project, they handled it smoothly without disrupting the launch schedule.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to understand the unique nature of D2D sales; a model many web agencies overlook or oversimplify. They asked thoughtful questions about how our reps operate, how territory flexibility sets us apart, and how our internal team manages inbound interest.

Another standout quality was their attention to detail in UX. They didn’t just design something visually appealing; they designed a customer and rep journey that makes sense in the real world. Their honesty, communication, and ability to translate our ideas into practical solutions made the entire experience feel effortless.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of 1st Choice Pest Solutions

Describe what your company does in a single sentence.

1st Choice Pest Solutions is dedicated to providing top-tier pest control services that ensure your home and business remain safe and pest-free. Founded in 2015 by pest control industry veteran Lloyd Katusky, our company has quickly established itself as a leader in pest control by combining extensive experience with innovative pest control practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that would support our technicians in the field with scheduling, reporting, route management, and client communication.
• To augment our internal tech team with experienced developers who could integrate new digital tools into our existing workflow, modernize some of our older systems, and build features we didn’t have the capacity to develop in-house.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech supported us through a combination of IT staff augmentation and full-cycle mobile app development. Their involvement was hands-on from the very beginning, starting with a discovery phase where they interviewed our internal team, field technicians, and customer support staff to understand the steps we take from receiving a service request to closing a job.

Key deliverables included:

• A full-feature mobile application for our technicians that allows them to view daily schedules, navigate job locations, upload photos from site visits, complete digital service checklists, generate treatment reports, and communicate updates to our office team.
• A customer-facing mobile experience that lets clients track their service progress, receive reminders, and access information about preventive care.
• Backend integrations with our existing systems for scheduling, billing, and customer communication.
• A dedicated augmented development team of Laravel and mobile developers who worked alongside our internal tech staff to expand features, optimize performance, and provide ongoing technical support.
• Real-time reporting tools that give our office staff immediate insight into technician activity, job status, and customer notes.

What stood out was how deeply they went into understanding our operational flow, even shadowing sample service calls so they could design features based on real scenarios rather than assumptions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new mobile app transformed the rhythm of our field operations. Before, technicians had to rely on printed schedules, manual checklists, and phone calls back to the office for updates. Now, everything they need is accessible through the app, and our office team gets instant visibility into what’s happening on-site.

We also noticed much smoother coordination between the dispatch team and technicians, especially when last-minute service requests came in. Customers appreciated receiving notifications and digital service summaries without having to call in.

The augmented development support helped us modernize internal tools we had been struggling with for years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management structure was strong and organized. We met with them weekly to track progress, and every sprint ended with a clear demo of what had been completed. They were consistently transparent about timelines, and when we requested changes or new features mid-project, they always took the time to explain the impact and offer practical alternatives.

Communication was impressive, responsive, clear, and always solution-oriented. When our field teams suggested adjustments to the mobile interface, Acquaint was quick to incorporate the feedback into the next iteration.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Acquaint Softtech Private Limited's standout quality is their combination of expertise and business understanding. They didn’t just build what we asked for, they helped us think through why we needed certain features and how we could make them more useful to our technicians and customers.

Their staff augmentation model was genuinely seamless. Their developers blended into our internal team, adopting our communication style and working rhythm without any friction.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, we could have benefited from having more UX/UI workshop sessions early on, especially involving field technicians who use the app daily. Although the final design turned out well, getting more user input from the start might have accelerated some of the refinements made later.

This is more of a suggestion for future collaborations rather than a critique.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of UptimeAI Inc.

Describe what your company does in a single sentence.

UptimeAI offers a new category of Operations Improvement software for heavy Industry—unlike anything offered in the PdM (Predictive Maintenance) space. 

We offer a virtual SME (UptimeAI Expert) that mimics experts improve operations and increases profitability. 

Patented AI-based Operational Excellence (OEx) platform which goes beyond basic early detection and predictive maintenance ( PdM ) with explainable  failure modes, recommendations and self-learning workflows

Solve reliability and performance issues 8x faster with 240x less effort than traditional PdM solutions, with an expected 10-15x ROI in 6-9 months!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that made the UptimeAI Virtual SME accessible to field operators, reliability engineers, and plant supervisors in real time.
• To ensure the mobile app seamlessly connected with UptimeAI’s existing platform, supporting real-time alerts, explainable failure modes, recommendations, and secure data synchronization.
• To create a mobile experience that enabled operators to take immediate action in the field—reviewing anomalies, following guided workflows, and collaborating with their teams directly at the equipment site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Referral

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled everything from conceptualization to deployment, ensuring the app reflected real field usage scenarios. The scope of work included:

• Designing a user-friendly mobile interface that allowed operators to quickly review system health, track anomalies, receive notifications, and explore recommended corrective actions.
• Building real-time alerting features, enabling field professionals to immediately respond to performance deviations or reliability issues as detected by the UptimeAI Expert.
• Developing detailed analytics views so users could visualize trends, compare performance behaviors, and understand failure modes directly within the app.
• Creating guided workflows that mirrored the self-learning capabilities of our platform—allowing users to document actions taken, provide feedback to the AI engine, and follow step-by-step troubleshooting.
• Implementing secure authentication, syncing with our platform’s identity access management, and ensuring data communication stayed aligned with enterprise security protocols.
• Ensuring offline functionality, so operators in remote plant areas could still record observations and sync once network connection resumed.
• Performing extensive field testing simulation, where the team validated usability under conditions similar to real industrial environments, high noise, low visibility, and fast-paced decision-making.

One memorable example occurred during testing: our team asked Acquaint to adjust the sequence of certain alert screens because operators typically react to critical events before reviewing supporting data. They quickly restructured the flow so the most urgent details appeared first, vastly improving the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was immediately visible once the app rolled out. Field operators began using the mobile interface during equipment rounds, allowing them to identify issues directly at the machine rather than relying on delayed desktop checks. This reduced miscommunication during shift handovers because updates and insights flowed seamlessly to everyone involved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated disciplined and transparent project management. We had weekly checkpoints where they showed live builds, discussed challenges, and proactively highlighted decisions we needed to make.

When we requested changes, especially those related to field workflows, they acted quickly and offered alternatives that often improved the initial idea. Their turnaround times for feedback were consistently good, and we never felt disconnected from the process.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strongest trait was their ability to translate complex AI-driven functionality into a simple, approachable mobile experience. Our platform involves advanced diagnostics, reliability modeling, and detailed failure explanations. Many teams struggle to distill such complexity into an intuitive interface, but Acquaint handled it extremely well.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The only improvement we can suggest is creating more in-depth onboarding tutorials within the app itself. While our teams adapted quickly, additional in-app tooltips or guided walkthroughs would have helped new users become comfortable faster.

That said, Acquaint provided support whenever needed, so this did not affect project momentum.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Salter Grange

Describe what your company does in a single sentence.

Salter Grange is a specialist recruitment partner in Construction, Property and Engineering. Established in late 2021, it delivers across a range of specialist sectors within the Construction and Property industry.  Our vision is to become the most trusted talent provider in the UK and Ireland.  We aim to provide our stakeholders with exceptional level of service backed by a wealth of industry knowledge. We are highly passionate about providing quality resource solutions for our clients and seeing our candidates find the perfect career opportunity. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a unified custom recruitment management system that replaced multiple disconnected tools and created a single workflow for candidate sourcing, client engagement, job tracking, and compliance.
• To streamline daily operations for consultants by making communication, candidate follow-ups, job progress updates, and document management easier and more efficient.
• To build real-time visibility across the entire recruitment cycle so internal teams and clients could monitor role status, candidate progression, and project updates without relying on spreadsheets or manual reporting.
• To design a platform customized to the nature of construction and property recruitment, ensuring it matched the fast-paced, high-touch communication style required in the industry.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled the entire project end-to-end, starting with discovery, workflow mapping, and a deep analysis of how our consultants interact with candidates and clients daily. They spent time understanding the nuances of the construction and property recruitment space, which helped shape the build in a very authentic way.

The scope of work included:

• Designing a centralized recruitment management system that replaced our multiple disconnected tools.
• Creating a candidate tracking module where consultants could log interactions, upload compliance documents, monitor job progress, and set follow-ups.
• Developing a client relationship dashboard with clear visibility over open roles, submitted candidates, interview stages, and communication logs.
• Building a custom reporting engine that allowed our managers to view live operational snapshots instead of relying on manual spreadsheets.
• Implementing automated reminders, compliance alerts, and a role-matching engine to streamline day-to-day activities.
• Ensuring the system worked seamlessly across desktop and mobile so consultants could update information while on construction sites or during client meetings.

Their deliverables were very well structured, including UI prototypes, backend architecture, weekly builds, testing documentation, and a final deployment plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of the new software was noticeable almost immediately. Our consultants found it far easier to manage candidate workloads and communicate with hiring managers without juggling multiple tools. The ability to see the entire recruitment cycle, from initial sourcing down to the final placement, in one platform significantly reduced operational friction.

One particular scenario stands out: before the software, managing multiple roles across three active construction projects required constant back-and-forth between spreadsheets and emails. With the new system, consultants were able to track candidates in real-time and share progress updates with our internal team and clients without delay. It helped us close roles faster simply because everyone involved had clear visibility of what was happening at any moment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly disciplined. We received updates every week, along with short demo sessions showing what had been completed. Whenever we requested a change, especially during the workflow refinement stage, they responded quickly and provided solutions instead of just taking instructions.

On one occasion, we realized mid-project that our compliance process had become more complicated due to industry requirements. We flagged this to the Acquaint team, expecting delays. Instead, they restructured the compliance module and presented an updated flow within just a few days. Their responsiveness made us feel like the project was always moving forward.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to understand an industry as specific as construction and property recruitment. They didn’t just write code, they immersed themselves in our operational reality. Their team frequently asked questions about real scenarios, such as how we handle bulk candidate submissions or last-minute project hires, and then reflected those insights directly in the system.

Their attention to detail and their willingness to challenge us when they felt something could be improved made the collaboration feel like a partnership rather than a vendor-client relationship.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The only thing we would have appreciated more of is additional training videos or interactive tutorials after deployment. Although they provided documentation and a walkthrough, our team is diverse, and some consultants learn better through interactive content. That said, whenever someone needed help, Acquaint Softtech was always available to jump on a call.