# CIENCE Technologies CIENCE Technologies Reviews (142), Pricing, Services & Verified Ratings - 4.2 out of 5 average review rating - 1 connections joined CIENCE Technologies's Network [Visit Website](https://www.cience.com/?utm_source=clutch&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/cience-technologies) **Sales Conversations Start Here** CIENCE offers human-driven and machine-powered b2b software and lead generation services. The CIENCE GO Platform is a complete demand gen tech stack that accelerates revenues. We use it extensively for our managed services engagements and clients can leverage this platform for their own growth, too. The CIENCE Outbound method begins with highly-accurate data on target audiences. Utilizing multi-channel outreach and appointment setting best practices, our specialized SDR walk prospects through a personalized Prospect Experience, resulting in more consistently-set meetings. Customers benefit from more targeted leads, predictable pipeline, and greater revenue. Our people-as-a-service (PaaS) model offers maximum results as cost-effectively as possible. At CIENCE, we drink the same champagne as our clients, testing and running successful outbound campaigns. Recently, were recognized for the 4th year in a row on the INC 5000 fastest-growing private companies in the United States (quad/triple-digit growth each time). Sales conversations start here. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 3 Locations: - Denver, CO (Headquarters) - Kyiv, Ukraine - Guadalajara, Mexico - Founded in 2015 - 1 languages: English - 5 timezones: Central Standard Time (CST), Eastern Standard Time (EST), Mountain Standard Time (MST), Pacific Standard Time (PST), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Call Center Services - 30% Sales Outsourcing - 10% Advertising - 10% Direct Marketing - 10% Email Marketing ### Focus Areas - Outbound Services: - 100% B2C Telemarketing & telesales - Inbound Services: - 100% Inbound appointment scheduling - Direct Marketing Focus: - 95% Telemarketing - 5% Other direct marketing - Advertising Focus: - 70% Other advertising - 10% Broadcast video advertising - 10% Connected TV advertising - 10% Over The Top (OTT) Advertising - Sales Outsourcing: - 45% B2B Appointment Setting - 45% B2B Lead Generation - 10% B2B Lead Qualification ### Industries - 10% Manufacturing - 10% Financial services - 5% Medical - 20% Business services - 5% Retail - 5% Hospitality & leisure - 25% Information technology - 5% eCommerce - 15% Advertising & marketing ### Clients - 50% Small Business (<$10M) - 30% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: CIENCE Technologies offers competitive pricing, typically around $5,000 to $50,000 for lead generation services. Clients report mixed experiences regarding lead quality and conversion rates, with some achieving satisfactory results while others express disappointment in delivery and value for money. **Most Common Project Size**: $10,000 to $49,000 based on 109 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Other Digital Marketing: $10,000 to $49,000 based on 33 reviews - Advertising: $10,000 to $49,000 based on 22 reviews - Business Consulting: $10,000 to $49,000 based on 19 reviews - Call Center Services: $10,000 to $49,000 based on 18 reviews - Market Research: $10,000 to $49,000 based on 11 reviews - Sales Outsourcing: $10,000 to $49,000 based on 8 reviews - Email Marketing: $10,000 to $49,000 based on 8 reviews - Digital Strategy: $10,000 to $49,000 based on 6 reviews - Social Media Marketing: $10,000 to $49,000 based on 5 reviews - IT Staff Augmentation: $10,000 to $49,000 based on 4 reviews - Content Marketing: $10,000 to $49,000 based on 3 reviews - Direct Marketing: $10,000 to $49,000 based on 3 reviews - Marketing Strategy: $50,000 to $199,999 based on 2 reviews - Demand Generation Marketing: $10,000 to $49,000 based on 2 reviews - Mobile App Development: $10,000 to $49,000 based on 1 review - Other IT Consulting and SI: Less than $10,000 based on 1 review - Other Design: $10,000 to $49,000 based on 1 review - Customer Service Outsourcing: $10,000 to $49,000 based on 1 review - Custom Software Development: Less than $10,000 based on 1 review - Pay Per Click: $50,000 to $199,999 based on 1 review - Search Engine Optimization: $50,000 to $199,999 based on 1 review - Back Office Outsourcing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### CIENCE Technologies Review Insights Overall Review Rating: 4.2 - Quality: 4.2 - Schedule: 4.4 - Cost: 4.0 - Willing to Refer: 4.3 ### Top Mentions - Communicative (25 mentions) - Great project management (24 mentions) - High-quality work (21 mentions) - Well-organized projects (18 mentions) - Flexible (14 mentions) - Professional (13 mentions) - Open to feedback (12 mentions) - Collaborative (10 mentions) - Proactive (9 mentions) - Timely (9 mentions) - Efficient (8 mentions) - Great team (8 mentions) - Transparent (8 mentions) - Easy to work with (7 mentions) - Personable (7 mentions) - Team players (7 mentions) - Accommodating (6 mentions) - Exceeds expectations (6 mentions) - Helpful (6 mentions) - Results-oriented (6 mentions) ### Review Highlights **Effective Use of Technology and Data** CIENCE Technologies is noted for their use of advanced technology and data-driven approaches to lead generation. Clients appreciate the detailed reporting and analytics provided, which help in understanding the effectiveness of campaigns and making data-informed decisions. **Strong Project Management and Communication** Many clients have highlighted CIENCE Technologies' strong project management skills and effective communication as key strengths. The team is described as responsive, organized, and attentive to client feedback, ensuring a smooth workflow and timely updates on project progress. **Mixed Lead Generation Performance** CIENCE Technologies has received mixed reviews regarding their lead generation services. While some clients have praised their ability to generate qualified leads and schedule meetings, others have reported dissatisfaction with the quality of leads and the overall effectiveness of the campaigns. The effectiveness seems to vary depending on the industry and the clarity of the client's target market. **Proactive Approach and Initiative** Clients appreciate CIENCE Technologies' proactive approach and initiative in suggesting new strategies and improvements to campaigns. Their eagerness to learn about the client's business and contribute to strategic discussions is valued by many. **Client Involvement and Collaboration** Clients who actively collaborate with CIENCE Technologies and provide clear guidance on their target market and messaging tend to see better results. The partnership is most successful when clients are involved in the process and maintain open lines of communication. **Flexibility and Adaptability** CIENCE Technologies is often praised for their flexibility and willingness to adapt their strategies based on client feedback and changing market conditions. This adaptability is seen as a valuable asset in maintaining the relevance and effectiveness of their campaigns. **Challenges with Content and Messaging** Several reviews mention challenges with the content and messaging used in CIENCE Technologies' outreach campaigns. Some clients found the initial drafts to be lacking in quality or not fully aligned with their brand voice, requiring additional revisions and input from the client. ### CIENCE Technologies Reviews #### Lead Generation for Project Management Software Company (Featured Review) **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: Sep. 2022 - Ongoing **Project Summary**: CIENCE Technologies has provided digital marketing services for a project management software company. They have presented strategies, implemented the client's feedback, and tracked results. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Project Management Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jan 18, 2023 **Feedback Summary**: CIENCE Technologies provides the highest quality of service on time, increasing the client's end customer engagement and exceeding their expectations. They have communicated clearly and smoothly, ensuring the project is on track. Their sheer commitment and dedication were hallmarks of their work. ""The most impressive thing about CIENCE Technologies has been their commitment to providing the best service possible."" **BACKGROUND** Please describe your company and your position there. I'm currently the marketing manager of a project management software company that specializes in providing cost-effective, efficient, and reliable solutions. We have a range of products and services that help our customers manage their projects with ease. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies? We recently partnered with CIENCE to help us reach more people and get the word out about our services. With their help, we're now able to reach a larger audience and give more people an opportunity to try our products and services. **SOLUTION** How did you select this vendor? After a thorough evaluation process, we chose CIENCE as our vendor. We received several recommendations and also researched their success rate. Their proven track record of success and their commitment to providing the best service possible made them the perfect fit for us. Describe the scope of their work in detail. We started by having our first meeting with our project manager. She presented the people who would be in charge of working with us. We discussed our goals and what we wanted to achieve. They presented their strategies, always taking into consideration our insight and feedback. We have biweekly meetings to go over the details, track results, and ensure that we are on track. What was the team composition? We are always in contact with our project manager, and any questions or changes we want to make are handled quickly and efficiently. She always makes sure that our projects are running smoothly and that our goals are being met. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have seen great success so far. We have achieved our goals in a timely manner and are on track. Additionally, we have seen an increase in customer engagement, with more people interacting with our products and services. How effective was the workflow between your team and theirs? The workflow between our team and CIENCE's team has been extremely effective. We have been able to collaborate seamlessly and quickly make changes as needed. Communication has been clear and efficient, and our project has been running smoothly and on track. What did you find most impressive about this company? The most impressive thing about CIENCE Technologies has been their commitment to providing the best service possible. They have a proven track record of success and their dedication to helping us reach our goals was unparalleled. Is there any area for improvement or anything that could have been done differently? As a client, we have been more than satisfied with the results of our project so far. CIENCE has provided us with the highest quality of service and has gone above and beyond to help us reach our goals. We look forward to continuing our partnership and achieving even greater success. --- #### Lead Generation for IT Services Company **The Project** - Services: Call Center Services, Email Marketing, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2023 - Feb. 2024 **Project Summary**: An IT services company hired CIENCE Technologies to generate leads via an outbound sales outreach campaign. The team received customer briefs of over 50 targets. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 1.0 - Cost: 0.5 - Willing to Refer: 1.0 **The Reviewer** Account Director, IT Services Company - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Sep 20, 2024 **Feedback Summary**: CIENCE Technologies failed to meet expectations. The client suffered from staff turnover three times in four months. No meetings were booked for six months, resulting in contract termination. Although the service provider’s sales team was great at first, they didn’t deliver once the project started. ""It was a bad experience."" **BACKGROUND** Please describe your company and position.I am the Account Director of an IT services company.Describe what your company does in a single sentence.IT and Digital Transformation services  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Lead Generation **SOLUTION** How did you find CIENCE Technologies?ReferralWhy did you select CIENCE Technologies over others?High ratingsCompany values alignedHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scope of Work was outbound sales outreach for a high tech company.  Despite massive preperation including providing outbound client briefs on over 50 targets to set things off on the right note, we suffered from staff turnover, our team changed 3x in less than 4 months to start the project, no shows on calls from team members, and had to pull the plug for fear of harm to our brand.  Cience asks for payment upfront, while we terminated early, they provide no relief.  It was a bad experience.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We did not get a single meeting booked during the first 6 months, and terminated early from the one year term.Describe their project management. Did they deliver items on time? How did they respond to your needs?Our second PM was quite good, but he had 8 or more projects running concurrently and his team was unable to perform, which left them in a bad spot.What was your primary form of communication with CIENCE Technologies?Virtual MeetingWhat did you find most impressive or unique about this company?The sales team was exceptional, everthing changed once the project started.Are there any areas for improvement or something CIENCE Technologies could have done differently?I'm unsure, after 3 months we offered to let them walk, but they insisted that they could get results so we went for another 3 months, they should have just stopped and cut the loss.   --- #### B2B Lead Generation Services for Online Gourmet Gifting Co **The Project** - Services: Demand Generation Marketing - Project size: $10,000 to $49,999 - Project length: July - Oct. 2024 **Project Summary**: An online gourmet gifting company hired CIENCE Technologies to provide B2B lead generation services. The team was responsible for generating 250 qualified leads. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Director of Corporate Sales, Bake Me A Wish! - Industry: Food & Beverage - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 16, 2024 **Feedback Summary**: The client was dissatisfied with CIENCE Technologies' work. The leads proved to be fabricated and used incorrect information, and the client sought legal action to recover their full payment. The team's practices were fraudulent, and the client strongly urges others to reconsider working with them. ""They generate FAKE leads, and are not true to their words at all."" **BACKGROUND** Please describe your company and position.I am the Director of corporate sales of Bake Me A Wish!Describe what your company does in a single sentence.We are an online, gourmet gifting company. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Generate B to B leads **SOLUTION** How did you find CIENCE Technologies?Online SearchWhy did you select CIENCE Technologies over others?Pricing fit our budgetGood value for costOtherHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricated—none of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.This is a blatant scam, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are fraudulent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Don’t make the same mistake. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Either email or phone responses from the leads they were supposed to generate for us. Majority of the leads we were given were provided with incorrect contact information, and any lead we did get in touch with (due to OUR OWN research) said they never showed any interest in our services and that CIENCE's claim that they wanted to be contacted by us was a complete lie.Describe their project management. Did they deliver items on time? How did they respond to your needs?The entire project was a lie from the start. They provided us with a list of random contacts claiming they opted in to learn more about our services and considered them "leads". We knew from the beginning this was a complete lie, as anyone we got in touch with said they never did any such thing.When confronted, they denied and said people simply "forgot." That is a complete lie, and no one would give out their personal information and fill out a form, and simply forget the next day! They generate FAKE leads, and are not true to their words at all. DisgracefulWhat was your primary form of communication with CIENCE Technologies?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We thought they had a great product and could have at least a semblance of success based on their claims of generating us leads, but IT IS ALL A LIE!!! If even ONE LEAD responded positively or confirmed their outreach we would have a different tone, but every single leads says the same thingAre there any areas for improvement or something CIENCE Technologies could have done differently?For one, they could NOT LIE. That would help. They should not claim one thing and provide another. They make you pay upfront for all of their leads, and ensure you pay from your bank and not a credit card as I am sure their clients want a refund, as did we, once they realize they are lying.  --- #### Lead Generation Services for Gourmet Gifting Company **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: July - Sep. 2024 **Project Summary**: CIENCE Technologies was hired by a gourmet gifting company to provide lead generation services. The team was expected to deliver 250 verified leads in three months. **Review Rating**: 0.5 - Quality: 1.0 - Schedule: 0.5 - Cost: 1.0 - Willing to Refer: 0.5 **The Reviewer** Founder, Bake Me A Wish - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 13, 2024 **Feedback Summary**: Despite CIENCE Technologies' efforts, the leads weren't valid and didn't reach the client's expectations. After a failed attempt to make amends and deliver qualified leads on the team's part, the client opted to terminate the business relationship. Unfortunately, the engagement ended on bad terms. ""We were misled, and now we're facing the consequences of trusting this company."" **BACKGROUND** Please describe your company and position.I am the Founder of Bake Me A WishDescribe what your company does in a single sentence.B to B and B to C Gourmet Gifting **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Lead Generation **SOLUTION** How did you find CIENCE Technologies?Online SearchWhy did you select CIENCE Technologies over others?Pricing fit our budgetHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Lead delivery with a promise of 250 verified leads in 3 months **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Amount of verified leads.Describe their project management. Did they deliver items on time? How did they respond to your needs?I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricated—none of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.This is a blatant failure, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are not transparent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Don’t make the same mistake.Update; Cience admited to us their leads are not genuine.They asked for another chance and delivered more false leads. Cience is a disappointing company and we will be suing for the recovery of our money and damages.What was your primary form of communication with CIENCE Technologies?Email or Messaging AppWhat did you find most impressive or unique about this company?They sold on the. fact they can deliver verified leads.Are there any areas for improvement or something CIENCE Technologies could have done differently?They are a total disappointment. --- #### Demand Generation & Email Mktg for Financial Services Co **The Project** - Services: Content Marketing, Demand Generation Marketing, Email Marketing - Project size: $10,000 to $49,999 - Project length: June 2024 - Ongoing **Project Summary**: CIENCE Technologies has increased a pipeline through net new customers for a financial services company. The team has assisted with target accounts strategy and helped the client acquire data. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Capture Tax Credits - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 13, 2024 **Feedback Summary**: CIENCE Technologies has successfully provided the client with positive meetings, data for additional outreach, and signed contracts. The team has been responsive and delivered all milestones on time. The team's ability to guide the client's internal team in the process has been impressive. ""CIENCE Technologies took the time to understand what makes us different."" **BACKGROUND** Please describe your company and position.I am the Co-Founder of Capture Tax CreditsDescribe what your company does in a single sentence.Capture is the only Tax Credit and Incentive company that allows users to navigate complex credits such as WOTC, R&D, 179D, and other incentives at their own pace. Our customers are leaving the old guard of overpriced consultants and moving in a more tech forward approach. Strong API's and AI support is how Capture is the most cost effective in the market. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Net New pipelineTarget accountsContact information **SOLUTION** How did you find CIENCE Technologies?Online SearchWhy did you select CIENCE Technologies over others?Pricing fit our budgetGood value for costLeadership teamHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We are looking to increase pipeline through net new customers. We had limited data and not a real focus on what our best target should be. We needed someone to assist us with an overall strategy and help us with acquiring data and meetings.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The main categories for me were as follow:Positive meetings with the right peopleData I can use for additional outreachContracts pendingContracts signedDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project management is incredibly responsive. I felt like I knew how to navigate their team very quickly when needed. In regards to leads they were delivered on time as expected. I actually needed them to slow down the lead flow. I bit off a little more then I could chew to start. What was your primary form of communication with CIENCE Technologies?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The ability to guide our team on the process. We are a tax software company and they were very patient with us in understanding our ideal customer and other marketing tactics. A big lesson they helped us with was "why we needed to narrow our targets". I felt comfortable asking them any marketing questions.They also gave me a lot of guidance that gave me a better understanding on how we can approach our market. CIENCE Technologies took the time to understand what makes us different. Manny was a big part of that for us.Are there any areas for improvement or something CIENCE Technologies could have done differently?Not at the moment, overall I'm currently pleased with where things stand and as long as they continue to help us grow we will continue to use them. --- #### Sales Outsourcing for IT Services Company **The Project** - Services: Sales Outsourcing - Project size: Confidential - Project length: July 2023 - July 2024 **Project Summary**: CIENCE Technologies was hired by an IT services company to assign team leaders and sales development representatives to generate leads. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Senior Executive, IT Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 23, 2024 **Feedback Summary**: The first launch of the project failed due to system issues on CIENCE Technologies' part. Two more attempts to launch the project were made, but both failed as well. The team's high turnover rate, refusal to refund the money, and inability to deliver any kind of result soured the relationship. ""No elements of our program were delivered on time."" **BACKGROUND** Please describe your company and position. I am the Senior Executive of an it services company Describe what your company does in a single sentence.IT Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Generate Leads **SOLUTION** How did you find CIENCE Technologies?ReferralOtherWhy did you select CIENCE Technologies over others?Advanced TechnologyHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Cience was to assign qualified team leaders and SDR's to our account in order to getnerate leads for our company. The initial program was launched in July, 2023. However, Cience had major systems issues in July and August of 2023 that prevented an effective launch of any kind. The initial launch was shut down with no results. A second launch was attempted in November 2023 and was a complete failure. Not a single lead was generated. A third launch was started in March of 2024 and no leads have yet to be generated.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The first launch on July 2023 was a complete failure due to Cience systems issues. They could not report on any activity metrics. A second program launch was attempted in November 2023 but the quality of the SDRs was so poor that we were concerned about the impact on our brand. "You should take a meeting with these guys, their technology is really cool". It was shut down. The third attempted launch was started in March 2024 with their "A" team. Of the three people assigned ot the account, the two senior members have left the company. Only the SDR remains. To date, zero meetings. We have kindly asked for a refund of our investment and they have refused.Describe their project management. Did they deliver items on time? How did they respond to your needs?No elements of our program were delivered on time. Thier advanced systems that are touted in the sales process did not turn out to be in place. High turnover on the team. Read their contract very carefully. They do not feel obligated to deliver any specific results. It is only best efforts for everything. Do not pay up front.What was your primary form of communication with CIENCE Technologies?Virtual MeetingWhat did you find most impressive or unique about this company?Worst company I have every done business with. Three failed launches. Zero leads in 12 months and they will not refund our contract. Buyer beware. All of the negative reviews you see on line should carefull considered.Are there any areas for improvement or something CIENCE Technologies could have done differently?Be honest in the sales process about what your company can do. When you fail, have a respectful and fair contract ending with the customer.  --- #### Lead Generation Services for Influencer Marketing Company **The Project** - Services: Sales Outsourcing - Project size: Less than $10,000 - Project length: June - Aug. 2023 **Project Summary**: An influencer marketing company hired CIENCE Technologies to manage their lead generation campaign.  **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 2.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Executive, HireInfluence - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 28, 2023 **Feedback Summary**: CIENCE Technologies didn't deliver, and no leads were generated from the campaign. The team's ROI tracking technology was obsolete, and the engagement didn't produce any tangible results for the client. Moreover, they didn't quickly accommodate the client's request for the partnership's termination. ""There was nothing about this company that was impressive."" **BACKGROUND** Please describe your company and position.I'm an executive at HireInfluenceDescribe what your company does in a single sentence.Influencer marketing for the world's largest brands since 2011. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?They didn't accomplish anything other than spending our budget. **SOLUTION** How did you find CIENCE Technologies?Online SearchWhy did you select CIENCE Technologies over others?Pricing fit our budgetGood value for costHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The goal was lead generation. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend, as there are much better options out there. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?There were no measurable outcomes, as there were 0 results. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend it, as there are much better options out there.Describe their project management. Did they deliver items on time? How did they respond to your needs?We had meetings, but ROI tracking was obsolete. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused.What was your primary form of communication with CIENCE Technologies?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?There was nothing about this company that was impressive.Are there any areas for improvement or something CIENCE Technologies could have done differently?Yes, many. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. --- #### SMM & Email Marketing for Software Company **The Project** - Services: Email Marketing, Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Sep. 2022 - Apr. 2023 **Project Summary**: CIENCE Technologies provided social media and email marketing services for a software company. The team was responsible for generating leads for the client from LinkedIn, email, and cold-calling campaigns. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 2.0 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, Software Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 17, 2023 **Feedback Summary**: CIENCE Technologies failed to deliver any mentionable outcome, wasting the client's money and time. They kept prolonging the delivery of the tasks so that the client could renew the partnership. Ultimately, the client was frustrated with their poor communication and unprofessionalism. ""Working with them was a waste of time and money."" **BACKGROUND** Please describe your company and position.I am the CEO of a software companyDescribe what your company does in a single sentence.Software development and staff augmentation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire CIENCE Technologies to accomplish?Lead Generation **SOLUTION** How did you find CIENCE Technologies?Clutch SiteWhy did you select CIENCE Technologies over others?High ratingsHow many teammates from CIENCE Technologies were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired Cience based on the reputation here on Clutch. Our goal was to generate leads based on campaigns with Linkedin, Email, and Phone Calls. It was said that in the first 20 days, they would work on the ICP, Personas, and Playbook, and that there would be specialists helping the team to create those materials. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?After 6 months of working together, we had 0 (ZERO) meetings. Some meetings were scheduled, but the contact didn't appear or canceled minutes before the meeting. We had some calls with "experts", but all they did was try to push for another 3 months' renewal, saying that "we are almost there". When they sold to us, they also said there would be a Quality Assurance Team monitoring the calls, but we had the worst experience with the calling team. Our internal team had to help them notice some simple things, such as the script not being followed, or almost sounding like threatening people on the other end of the line. At the end of the day, all they cared about was to keep renewing the agreement with the company I work for, always with half-truths and false promises.Describe their project management. Did they deliver items on time? How did they respond to your needs?They did not deliver anything useful. Working with them was a waste of time and money.What was your primary form of communication with CIENCE Technologies?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They can really sell half-truths and make false promises to keep you renewing.Are there any areas for improvement or something CIENCE Technologies could have done differently?Perhaps their methodology work for some businesses, b2c probably. They could be more transparent that sometimes they don't know what they are doing. Want to really know if they are good? Ask to talk to a customer in a field related to yours that are using them for more than 6 months. They have none. --- #### Lead Generation for Software Dev Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: CIENCE Technologies provides outbound marketing and sales services for a software development company. They create a calling script, regulate email cadence, and manage the LinkedIn messaging campaign. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Software Dev Company - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Jan 31, 2023 **Feedback Summary**: Thanks to CIENCE Technologies' work, the client has generated one meeting per week and is working up the cadence to two meetings per week. They have communicated frequently and promptly, ensuring an effective workflow. Their proactive approach and transparency are hallmarks of their work. ""They are extremely transparent."" **BACKGROUND** Please describe your company and your position there. I am the a manager at a software platform. We provide companies with detailed NPS data across a range of customer journeys. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We needed to outsource our outbound marketing/sales efforts in order to generate new leads within a specific list of target companies. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose cience based on their capabilities, affordability, and reviews. Describe the project in detail and walk through their service package, including any calling tools used. We provide Cience with a list of companies to target within a given industry. They then conduct research and identify contacts at each company with relevant titles. Once we approve the contacts, we work with Cience to create a calling script, email cadence, and LinkedIn messaging campaign. Cience deploys all channels, and hands us new meeting requests. Who did you work with and what was the feedback process like? We work with a Sales Development Manager who leads strategy, a Project Manager and a Copywriter. We meet with them bi-weekly but communicate regularly via email. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Cience has generated an average of 1 meeting per week, working up their way to 2 meetings/week. Due to our limited target account list this has been very helpful to our business. Describe their project management style, including communication tools and timeliness. Our sales development manager has been proactive in sharing new ideas or ways to solve problems. They are extremely transparent. Cience has an online customer portal to view dashboards but unfortunately it has been difficult to use. What did you find most impressive or unique about this company? The playbooks and scripts have been very good. It took a bit of back and forth feedback but they have a solid understanding of our business and how to message it to prospects. Are there any areas for improvement or something they could have done differently? It has improved in recent months, but Cience used to be fairly disorganized. Each account manager is assigned to way more accounts than is feasible, and as a result service sometimes suffers. --- #### BPO for E-Learning Providers Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: July - Nov. 2022 **Project Summary**: An e-learning company tasked CIENCE Technologies with BPO endeavors. They were responsible for providing outbound lead generation appointments to help the client introduce their business to the market. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Managing Partner, Orgwide Services LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 16, 2022 **Feedback Summary**: CIENCE Technologies failed to provide strong and promising meetings for the client; some didn't even show up to the appointments. Moreover, conversations with CIENCE Technologies' team were unprofessional. "''Avoid working with them.''" **BACKGROUND** Introduce your business and what you do there. I’m the managing partner of Orgwide Services LLC **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We wanted them to provide outbound lead generation appointments to introduce our firm to learning and development teams. **SOLUTION** What was the scope of their involvement? We tasked CIENCE Technologies with BPO services. We gave them a lot of documentation from the sales and marketing materials, including our target audiences and a list of targets we purchased in the last 12 years. What is the team dynamic? We worked with a project manager, a security device manager, and around three outbound agents. How did you come to work with CIENCE Technologies? I found them online. How much have you invested with them? We invested $25,500 with them. What is the status of this engagement? We worked together from July–November 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The few meetings they booked were ridiculously bad in terms of quality — not buyers, unemployed people, and some of them didn't even show up. Also, their email bounce rate was off the charts. How did your relationship with the vendor evolve? I'm disappointed and disgusted with their performance. Describe the impact this engagement has had on your business. Their incomplete work could've been better because the meetings they booked were ridiculously bad in terms of quality — some of them didn't even show up. Also, their email bounce rate was off the charts.  How was project management handled? Project management was horrible.  They never prepared for our meetings and we went weeks without appropriate activities being done (which they admit!). Is there anything that the vendor did well or that you would consider a strength? There wasn't anything that I liked about working with them.  Most impressive is their ability to make excuses. In what specific areas can they improve? Everything.  I can't think of one thing that they do well. What advice do you have for clients with similar needs to yours? Run away - as fast as you can.  Do not waste your money. --- #### Prospect Research & Outreach for B2B Technology Company **The Project** - Services: Call Center Services, Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: CIENCE Technologies is hired by a B2B company for appointment scheduling services. The team identifies and contacts new prospects through emails, phone calls, and social media outreach. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, B2B Technology Company - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 8, 2022 **Feedback Summary**: Thanks to CIENCE Technologies' outreach efforts, the client recently signed their first two deals. The team uses an excellent client data portal, allowing the client to track their outreach efforts across different channels. They also have biweekly meetings and regular strategy review sessions. ""Their ability to integrate staff from the US and abroad seamlessly provides competency, creativity, and value."" **BACKGROUND** Please describe your company and your position there. I am the CMO of a B2B company providing technology and a marketplace for mortgage-backed securities. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We hired CIENCE to generate appointments with prospects through email, phone, and social media outreach, as well as research our target audience to identify new prospects and contacts at those prospects. **SOLUTION** How did you select this vendor and what were the deciding factors? We met with four or five different vendors in this space before selecting CIENCE due to their sophisticated process and technology and integrated marketing/sales outreach approach. Describe the project in detail and walk through their service package, including any calling tools used. We provided CIENCE with a starter prospect list from our database which they enriched through their own research. We provided input material on our target audience and differentiators which they built into a messaging playbook covering phone, email, and social media outreach. We identified a do-no-contact list and plans to update it on a regular basis. From there they began outreach across the 3 channels and within the first two weeks were generating meetings with interested prospects. We update the playbook with fresh messaging every few months, along with measuring and optimizing performance. Who did you work with and what was the feedback process like? Kseniia Korbut is our Project Manager and Kael Lindstedt-Bendt is our Account Manager. Both have been thorough providing their insights and taking our feedback to heart on an ongoing basis. Dave Phillips is our campaign strategist and has done an excellent job developing the messaging playbooks with our input. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We just signed our first two deals that came from CIENCE's prospecting efforts! We're looking forward to more in the coming months as our sales process can be fairly long. Besides those successes, CIENCE generated 83 appointments, made 10,447 calls and send 11,610 emails so far in 2022. Describe their project management style, including communication tools and timeliness. They have an excellent client data portal that allows us to track their outreach efforts across the 3 channels nearly live - this has been super helpful and was a key selling point. We also have biweekly meetings and periodic strategy review/refresh sessions. What did you find most impressive or unique about this company? Their ability to integrate staff from the US and abroad seamlessly provides competency, creativity, and value. Are there any areas for improvement or something they could have done differently? We've a few communication and process challenges earlier on, but those are in the rear view and were a necessary part of the ramp-up process with this initiative. --- #### Lead Generation for SaaS Platform Provider **The Project** - Services: Advertising, Content Marketing, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: July - Oct. 2022 **Project Summary**: CIENCE Technologies delivered lead generation services for a SaaS platform provider.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Specialist, SaaS Platform Provider - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 28, 2022 **Feedback Summary**: CIENCE Technologies brought a significant increase in the client's brand awareness. They offered great opportunities to discuss their processes together. Although it's taking a while to take noticeable results, they still.  ""Their high spirit brought positive results overall in all aspects of our partnership."" **BACKGROUND** Please describe your company and your position there. I'm a Marketing Specialist at Hirebook Technologies, I was part of the team that made up the Point of Contact during our partnership with CIENCE, participating in our sync up meetings as eventual speaker and taking notes of relevant information about results and the strategy in place at the time. Hirebook Technologies offers a SaaS for companies that want to improve the employee engagement while also facilitating a visualization and management of OKRs. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies? We were looking for a US based company that offered lead generation services with a solid background. **SOLUTION** How did you select this vendor? It took some time and thought to finally make the decision to go with CIENCE, since we considered other competitors in terms of pricing and reviews. In this case we picked CIENCE because they were also recommended to us by one of our partners and the difference in what we were going to invest compared to the other options wasn't that big a deal. Describe the scope of their work in detail. After the discovery meeting with their sales teams we were sold. We went on to proceed with the details of contract and payment to then move on with the on-boarding. They shared some questionnaires with us that we needed to fill out to share information about our ICP, expectations in terms of region, what we offered in detail, pain points and their respective solutions, etc. They then introduced us to their team that were to be their POC and SDRs, with whom we had a short training before they kicked off the outreach. What was the team composition? We worked closely with an SD Manager, mainly, but their team was composed of a caller and an SDR that took care of emails, plus someone in charge of preparing their templates and canned responses. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We noticed a significant increase in our brand awareness in a positive way within our region (East Coast), while also saw some sales taking place with leads that were brought in by the CIENCE team. I couldn't tell an exact figure for how much our sales grew since it is not something constant and gradual but rather eventual and that takes some cooking to start showing noticeable results. How effective was the workflow between your team and theirs? We had bi-weekly meetings that lasted for 30 minutes and some times a little more, where we coordinated any solutions to blockers that were faced along the way, and also went over the results from those 2 weeks in detail. It was a great opportunity to discuss directly with their SD Manager and have them relay adjustments that were needed to their team. What did you find most impressive about this company? Their commitment and passion to the service they provide showed everywhere in their work: their call recordings, their emails, responses, objection handling, their manager and during their meetings with us. Their high spirit brought positive results overall in all aspects of our partnership. Is there any area for improvement or anything that could have been done differently? Some hiccups here and there, but nothing out of the ordinary for a lead generation company in today's market. --- #### Lead Generation Services for Mobile App Dev Company **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: CIENCE Technologies provides lead generation services for a mobile app development company. The team works on maximizing the firm's outreach potential using a multichannel approach to generating good leads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Selcouthmetric - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 28, 2022 **Feedback Summary**: The company's sales have increased by 40% in six months; they've also earned greater revenue. CIENCE Technologies provides a hassle-free service, and their workflow has been amazing. The team commits to timelines and provides quick solutions to issues. Overall, they have highly skilled resources. ""I recommend CIENCE for their commitment and hassle-free service."" **BACKGROUND** Please describe your company and your position there. I’m Co-founder in a mobile app development company. We offer mobile app for on demand business **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals? For leading in mobile app like uber clones and gojek clone we gave many efforts but failed. After hiring CIENCE Technologies, we could increase our sales up to 40% in the span of 6 months and earn more revenue from US based traffic. **SOLUTION** How did you select this vendor and what were the deciding factors? CIENCE gives assurance of their services to gain potential clients by maximising the outreach with a multichannel approach to contact the right leads. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. They described the project in detail and walked us through their service package, including any calling and live chat tools used. How many resources from the vendor's team worked with you, and what were their positions? I worked with a project manager who is very punctual and provides hassle free service to our firm. He is very polite and listens to every problem sincerely and all members try to improve all the way. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? At the beginning of the month, it was time-consuming to outsource what we wanted. But after some time we got our expected audience and generated maximum ROI. I recommend CIENCE for their commitment and hassle-free service. Describe their project management style, including communication tools and timeliness. The way they handle the entire project from the beginning is amazing. CIENCE team is committed with its timeline and give immediate solution of our problem What did you find most impressive or unique about this company? The most impressive thing is their high-skilled team and personalised approach to solve any issues in a short period and making the right adjustments asap. Are there any areas for improvement or something they could have done differently? Not at all --- #### Lead Generation Campaigns for Contract Research Organization **The Project** - Services: Digital Strategy, Other Digital Marketing, Pay Per Click, Search Engine Optimization - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: CIENCE Technologies is providing lead generation services to a biometrics contract research organization. They've leveraged the client's marketing materials using some elements of Google Ads. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CCO, Biometrics Contract Research Organization - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Sep 19, 2022 **Feedback Summary**: Although they initially had issues targeting the right audience, CIENCE Technologies iteratively adjusted the campaigns to reach the right market. As a result, they now provide the client with one high-quality lead per week. Their team also presents the metrics of the outreach and valuable KPIs. ""They are clear communicators."" **BACKGROUND** Please describe your company and your position there. I am the Chief Commercial Officer for a contract research organization . We provide biometric services for biotech and pharma companies. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? Historically my organization used an internal team for lead generation services and I felt that team didn't have the same bandwidth as an external dedicated team could provide. **SOLUTION** How did you select this vendor and what were the deciding factors? I had my own experience with third party lead generation teams and did a bit of market research. CIENCE was very diligent with their outreach to me as a potential client of their services and I was very impressed with that, knowing I would want the same effort applied to gaining new clients that CIENCE was demonstrating in trying to win my business. Describe the project in detail and walk through their service package, including any calling tools used. I am not sure what internal services and software CIENCE uses to create the lead lists but I do know that they utilize some elements of Google Ads to leverage our marketing materials and that piece was very attractive to me. Who did you work with and what was the feedback process like? I work with a Project Manager (Erick) and and Account Manager (Danae) directly and they both work directly with an SDR team that conducts the outreach. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Initially, it took a bit of time to target the "correct" customer for us. We offer a very specialized service, so there was a significant amount of time that my team needed to work with CIENCE to get the message and target audience right. As a result, many "leads" were initially provided to us that were not the right fit and would not be candidates for our services. However, over time that was adjusted in an iterative manner and now the team is producing high-quality leads at a rate of around 1 a week. Each week they also provide the metrics on the outreach and valuable KPIs to demonstrate their efforts. Describe their project management style, including communication tools and timeliness. They are clear communicators now, but initially there was some confusion and it took some time to resolve. The account manager was changed and I think that helped. What did you find most impressive or unique about this company? I was most impressed with the access to a entire multi-disciplinary team for the services rather than just access to a couple of individuals that would be completing the outreach. Are there any areas for improvement or something they could have done differently? I think they probably need to consider additional streamlined solutions for scheduling that doesn't require access to outlook calendars. --- #### Lead Generation Campaigns for Strategic Consulting Firm **The Project** - Services: Advertising, Direct Marketing, Market Research, Marketing Strategy - Project size: $50,000 to $199,999 - Project length: Feb. 2022 - Ongoing **Project Summary**: CIENCE Technologies acts as the SDR partner for a strategic consulting firm, supporting their lead generation efforts. They help create outbound messaging campaigns through email, phone, and LinkedIn. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr. VP of Business Dev & Marketing, Silicon Valley Insight - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 2, 2022 **Feedback Summary**: Thanks to CIENCE Technologies’ efforts, the client has seen a 500% monthly increase in their new sales appointments. The team is highly collaborative, accommodating, and responsive, and they offer a custom-tailored service. Additionally, they’re very transparent and adaptable. "“They’re very data-driven and willing to adapt to ensure we’re successful.”" **BACKGROUND** Introduce your business and what you do there. I’m the senior VP of business development and marketing at a strategic consulting firm specializing in implementing end-to-end technology solutions for our clients. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed help with lead generation. **SOLUTION** What was the scope of their involvement? CIENCE is our lead generation partner and acts as our SDR. They work collaboratively with us on building outbound messaging campaigns. They also leverage multiple channels like phone, LinkedIn, and email to set appointments for our sales team to meet with prospective clients. For every campaign, we first provide CIENCE with our ideal client profile (ICP) we want to target with the campaign. The ICP contains details about the type of company that would be a good fit for our services, including the demographic and psychographic information of those from a business level and an individual target level. We also revisit the value proposition we can offer those targets. Then, CIENCE takes our input and our branding assets to put together our hypothesis on how we can help them. To create the campaigns, they also use case studies and past success stories to prove to those potential clients that we can help them. After that process, CIENCE’s team develops a sales playbook, which is a fully-fledged campaign that goes cohesively across all of our sales channels. We then review the campaign and its execution plan, iterating on it until we approve it. Once approved, CIENCE starts executing the campaign, involving a research team that helps gather the contacts and other people involved in calling, emailing, and LinkedIn messaging. As appointments come in, they introduce those leads to our sales representatives for us to run our sales cycle. What is the team composition? I have two main points of contact from CIENCE: an account manager and a project manager. Of course, their team also includes the people dedicated to calling, emailing, and messaging prospects, with whom we interact as needed. How did you come to work with CIENCE Technologies? I did a deep dive and reviewed a variety of lead generation agencies, and CIENCE stood out head and shoulders among the other candidates. I believe I found them on Clutch. How much have you invested with them? We’ve spent around $50,000. What is the status of this engagement? We started working together around February 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Since working with CIENCE, we’ve increased our monthly new appointments by over 500%. How did CIENCE Technologies perform from a project management standpoint? CIENCE is extremely responsive; they usually get back to us within 10 minutes. Additionally, they’re very collaborative, and they accommodate their schedule to our time zone. Every week, we review their efforts and make the necessary changes. We use Microsoft Teams, Zoom, the Google Suite, and email to communicate. What did you find most impressive about them? CIENCE excels in two aspects. On the one hand, they custom tailor their entire service to their client’s needs, and they're very adaptable throughout the process. On the other hand, they’re very transparent about how they measure results and don’t try to use data to make them look good. We always know when things are going well and when they aren’t, allowing us to adjust our efforts in real time. Overall, they’re very data-driven and willing to adapt to ensure we’re successful. Are there any areas they could improve? No, nothing comes to mind. Do you have any advice for potential customers? The more transparent you are about your goals, resources, and constraints, the more helpful they can be. Trust them in their process as the experts they are and treat them like an internal team so that they can effectively help you move forward. --- #### Outbound Lead Generation for Marketing Agency **The Project** - Services: Advertising, Call Center Services, Digital Strategy - Project size: $10,000 to $49,999 - Project length: May - Aug. 2022 **Project Summary**: CIENCE Technologies offered a playbook, reporting, outbound cold calling, email, and display ads for a marketing agency.  **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 4.0 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** Director of Business Development, Marketing Agency - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 27, 2022 **Feedback Summary**: CIENCE Technologies only booked two calls within two and a half months. They barely achieved results after promising campaigns that didn't push through. Although, the group offers commendable reporting. ""They have a process that sounds great from the sales person, but it clearly doesn't get results."" **BACKGROUND** Please describe your company and your position there. I'm the Head of Sales for a Marketing Agency **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We hired CIENCE to do outbound lead gen via cold calling, email, linkedin messaging and display ads. **SOLUTION** How did you select this vendor and what were the deciding factors? I actually found them through Clutch and the positive reviews here. I moved forward based on a well organized sales process, supposedly proven process and great reviews. I wish I hadn't. Describe the project in detail and walk through their service package, including any calling tools used. We hired them for lead gen - they offered a playbook, reporting, outbound cold calling, outbound email, LinkedIn messaging (which they never actually did), display ads to target accounts, lead form landing pages. Who did you work with and what was the feedback process like? We mainly worked with the Project Manager (this person changed 3 times in 3 months) and Sales Development Manager. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? We have had two calls booked over 2.5 months. There is a small chance they might book one or two more calls before the project closes. Describe their project management style, including communication tools and timeliness. We had a dashboard, weekly report, regular meetings. What did you find most impressive or unique about this company? They have nice reporting. Are there any areas for improvement or something they could have done differently? They need to better understand their clients' offerings, better train their sales team. They have a process that sounds great from the sales person, but it clearly doesn't get results. They never set up the LinkedIn campaigns. They wouldn't own that they were doing a terrible job. I started testing two other partners at the same time who have performed way, way, way better, so I know it isn't a product-market fit issues. --- #### Outreach Campaigns for Consulting Company **The Project** - Services: Call Center Services, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Feb. - May 2022 **Project Summary**: CIENCE Technologies was hired by a consulting company for support in business development campaigns. They were tasked with running a Linkedin campaign, followed by emails and outbound telephone calls. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 1.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, Consulting Company - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 25, 2022 **Feedback Summary**: CIENCE Technologies did not take the time to clearly understand the client's business. Several team members left or were fired during the engagement, and there was no proper handover of tasks. The vendor oversold their capabilities, and the client was disappointed with the results of the engagement. ""The salesperson will confidently reassure you with stories of previous supposed successes."" **BACKGROUND** Please describe your company and your position there. CEO of a consulting company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies? Outreach - business development **SOLUTION** How did you select this vendor? Online search followed by telephone calls Describe the scope of their work in detail. Supposedly, a Linkedin campaign, followed by emails and outbound telephone calls. What was the team composition? A rag-tag team of amateurs. Several of the team members either left or were fired during our programme. There were no handovers between the team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? One valid telephone call. How effective was the workflow between your team and theirs? We did everything we were asked to do, on time. They failed at every point. What did you find most impressive about this company? The sales guy. However, he oversold their capabilities. Is there any area for improvement or anything that could have been done differently? DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. This company oversells its services. The salesperson will confidently reassure you with stories of previous supposed successes. But their system is clunky and fixed to their model only. You will pay for a rag-tag team of ‘specialists’ who are all over the place. In the first 3 months of our programme, five or six of our dedicated team members turned over, one at a time. Handovers were non-existent And not one of them (on their own admission) took time to really understood what we do. One even admitted to me that their prospect list is unchecked. They’ll blind you with your performance stats to give you false hope. Suddenly your three months are up and then they’ll try to sell you a follow-on programme. Despite false promises, they secured ONE real meeting for us and one dud one. LinkedIn is on fire with ex-‘Cientists’ on the JOB hunt now complaining about their ex-employer. If we had just given the money to a charity, I’d be feeling a lot better right now. --- #### Lead Generation Services for E-Commerce Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: CIENCE Technologies has provided sales outreach and lead generation services for an e-commerce company. They’ve created a sales playbook to engage other businesses within the client’s target industries. **Review Rating**: 3.0 - Quality: 3.0 - Schedule: 4.0 - Cost: 1.0 - Willing to Refer: 2.0 **The Reviewer** Director of Customer Service, E-Commerce Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 25, 2022 **Feedback Summary**: Although there was a slow start, CIENCE Technologies have started to impact positively on the client’s business. The success is cyclical, but their strength has been in their email strategies. Moreover, they have a good turn-around time and communicate well through emails and biweekly Zoom meetings. "“They’ve been really impressive with cold emailing.”" **BACKGROUND** Introduce your business and what you do there. I’m the director of customer service for an e-commerce company. We produce mainly a custom product. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We essentially wanted to reach out to other businesses that may use our product. **SOLUTION** What was the scope of their involvement? CIENCE Technologies has created several sales playbooks that we use to reach out to different businesses within the target industries. We send out samples and book demo meetings to explain the different ways we can partner with groups like them. CIENCE Technologies had been in charge of everything that goes into the sales outreach. What is the team composition? We’ve worked with at least 6–7 people. The project lead and project manager are the two main people we work with, and we also have an outbound sales representative. How did you come to work with CIENCE Technologies? We did multiple Google searches and looked at several outside sales firms that did the same. How much have you invested with them? We’ve spent between $50,000–$100,000. What is the status of this engagement? We started working with them in January 2022, and our relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We had a slow start; I think we were a bit different than the companies they were used to working with. However, we can say that within the past month or so, we’ve seen an increase in the work they’re doing. The success has been cyclical. How did CIENCE Technologies perform from a project management standpoint? We typically communicate in a biweekly Zoom meeting. We do check-ins every two weeks and use emails as well. Some project managers and leaders have fallen off the boat, but there’s a good turn-around for the main project leader who has been with us since day one. They’ve been solid. What did you find most impressive about them? Their main strength since the beginning has been in their email strategies and campaigns. They’ve been really impressive with cold emailing. Are there any areas they could improve? Often, the communication could be much better. Many times, it feels like we’re pushing and asking incessantly. They could be more proactive before we start complaining. --- #### Sales Outsourcing for Building Management Company **The Project** - Services: IT Staff Augmentation, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: CIENCE Technologies provides outsourced SDR services, reaching out to a target audience and setting up meetings with targeted titles. They've also helped put together internal playbooks for the client. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Enterprise Sales Associate, Building Management Company - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 14, 2022 **Feedback Summary**: Having set up 15 meetings to date, which have the potential to bring in millions of dollars in revenue each, CIENCE Technologies is a valuable ongoing partner. Their robust outreach processes stand out in the industry, as does their effective marketing. They are a deeply involved and committed team. ""They have all the tools to help you go into battle."  " **BACKGROUND** Introduce your business and what you do there. I’m an enterprise sales associate for a building management company. My company retrofits buildings for lighting, water, and solar efficiencies. Specifically, I focus on lead development and new company introductions to ensure we maintain momentum behind our deals. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We brought them on board to pilot our outbound and SDR program and see how they would fit in our industry verticals. After doing a proof of concept, I realized that there was a lot to be gained by bringing in an outside vendor. We didn’t want to completely commit to hiring SDRs and managers to facilitate a strong outbound process, as it would strain our internal resources too much. After some research, it was clear that CIENCE would be the best fit to facilitate the manpower behind our SDR and outbound activities. **SOLUTION** What was the scope of their involvement? Their team is very helpful and proactive in making sure that our playbooks get put together and reaching out to our target companies. They really understand our industry and how we got about selling our services. This gave us ease of mind in knowing that someone who knows our pitches, customers, and teams is representing us. What is the team composition? I’m in contact with two of their representatives, as well as a manager for the SDRs. There’s also a program manager that makes sure our operation and portfolio are running smoothly. How did you come to work with CIENCE Technologies? I found them online and did a bunch of due diligence on different services to see which one would fit us best. How much have you invested with them? We’ve invested at least $25,000 with them. What is the status of this engagement? We’ve been working together since January 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  So far, they’ve been able to book 15 meetings for us. While that may not sound like a lot, our target audience is very small and focused; we’re not a one-size-fits-all solution, so we have a list of about 500 companies that we’re focused on in our vertical. CIENCE’s ability to connect us with 15 of these organizations, and specifically with people in those organizations who hold targeted titles, is incredibly helpful. Just one customer can bring in $5 million worth of deals, so bringing in one or two could pay for the program ten times over. How did CIENCE Technologies perform from a project management standpoint? It took us a bit of time to understand one another on the frontend, but things have been incredibly smooth for the past four months or so. They’ve been right on target and have been incredibly effective in booking meetings. We normally communicate over Zoom. What did you find most impressive about them? The sheer system that they’ve developed behind their SDR service stands out. It feels much more organized and fleshed out than that of other vendors I’ve worked with. They’ve been ready to roll from the beginning. Additionally, their ability to merge SDR services with marketing it great for establishing consistency. Are there any areas they could improve? It’s hard to say if this is just due to COVID, but there have been some challenges in the handling of our account, especially at the outset. We went through quite a bit of turnover, but that has smoothed out. I think it would be helpful if CIENCE implement more training. Do you have any advice for potential customers? Come prepared to invest your time in working with the SDR manager on your account. I have meetings when them every other week and we’ll put together anything they need: customized emails, etc. The more you put into working with them, the more you’ll get out of them. They have all the tools to help you go into battle. --- #### Prospecting for Mental Health Therapy Service **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Jan. - June 2022 **Project Summary**: CIENCE Technologies helped a mental health therapy service run a prospecting campaign targeted at small-budget organizations. Their work included creating the campaign strategy and contacting fitting prospects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Operations Manager, Therapy Service - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 29, 2022 **Feedback Summary**: CIENCE Technologies scheduled 26 meetings with stakeholders and prospects within three months, helping the client close two important business opportunities and get $113,000 in revenue. The team was very responsive, incredibly communicative, open to feedback, and highly experienced. "“CIENCE’s main strength was their wonderful and robust communication.”" **BACKGROUND** Introduce your business and what you do there. I’m the sales operations manager and digital contributor at an online mental health therapy service. I focus on the B2B side of our business, selling our services to different organizations. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were trying to prospect into a new target market of on-the-budget organizations, such as associations, charities, and nonprofit organizations. We were already doing some prospecting, but we wanted to increase our efforts to schedule more discovery and demo calls, so we hired CIENCE to help us with our efforts. **SOLUTION** What was the scope of their involvement? First, we had a launch call with CIENCE where we talked about the important things for our new campaign and the new market we were targeting. Then, we provided them with an information sheet to get them on the same page and had another touch base call to ensure they got everything right before we went to market. The initial discovery process took a couple of weeks, after which CIENCE went into campaign mode. This campaign was targeted at nonprofits, member-based organizations, unions, fraternities, and sororities. CIENCE worked with us on a strategy to offer one month of services for free for all of these organizations’ members, and they helped us identify which organizations would be a good fit for that.  Their team was also involved in the messaging so that we could help those organizations understand what we were offering. This part of the project included creating copy for emails, a script for our calls, and a go-to-market strategy plan. Additionally, CIENCE was in charge of scheduling the meetings with the right stakeholders, as well as messaging, emailing, and calling the prospects that they identified for us. What is the team composition? We had a team of four people from CIENCE supporting us at all times, including a dedicated sales development representative (SDR), an account manager, an SDR manager, and a campaign operations manager. How did you come to work with CIENCE Technologies? I was doing research on G2 and contacted 4–5 companies, including CIENCE. They were highly rated on G2, and I made sure that they were the right fit for us during our call. How much have you invested with them? We spent around $25,000. What is the status of this engagement? We started working together in January 2022, but we had to pause the engagement in June 2022 for internal reasons. However, we might continue working with them in the future. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  CIENCE was able to schedule 26 meetings for us over a three-month period, from which we closed two business opportunities, helping us generate about $113,000 in revenue. How did CIENCE Technologies perform from a project management standpoint? CIENCE performed really well. They were on top of everything and were really responsive. We had weekly calls to check on the progress, and they listened to feedback really well, immediately iterating on our feedback and adjusting the project accordingly. We communicated via email, Zoom calls, and phone calls, and we used Google Drive to share documents and spreadsheets. Additionally, they used an internal tool for tracking analytics that they gave us access to. What did you find most impressive about them? CIENCE’s main strength was their wonderful and robust communication. They were also very experienced in the type of campaign we ran, and the number of resources they provided for support was very strong. Are there any areas they could improve? Nothing comes to mind; they were wonderful. Do you have any advice for potential customers? Bring feedback to the weekly meetings and have direct and frequent conversations with the project management team to ensure that everyone is on the same page. CIENCE is very good at setting up those weekly meetings, so make sure that you keep up with that. --- #### Product Viability Research for Software Development Firm **The Project** - Services: Advertising, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Feb. - May 2022 **Project Summary**: CIENCE Technologies helped determine the viability of a software development company’s new product. The team used a multi-touch approach to do this, including email marketing, PPC, calls, and LinkedIn outreach. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CMO, Software Development Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 12, 2022 **Feedback Summary**: The company was impressed with CIENCE Technologies’ management and professionalism. They reached about 172 customers, made 2,500 calls, and set up 56 appointments. The market feedback ultimately indicated that the product wasn’t viable, and the team was instrumental in determining this outcome.  "“CIENCE had a system, and that system worked.”" **BACKGROUND** Introduce your business and what you do there. I’m the CMO for an organization that develops software for college programs to manage their field experience and accreditation requirements. I’m responsible for vendor management.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We launched a trial version of a new product line, and we wanted to test it out and get feedback using CIENCE’s capabilities.  **SOLUTION** What was the scope of their involvement? We had a new career center for employers. This was on top of the services we offered to colleges and their graduates. CIENCE promoted it, and we wanted to learn from them in the process. CIENCE used a multi-touch approach, including email marketing, phone calls, LinkedIn marketing, and PPC. We had a targeted list of employers to whom we wanted to sell our career center website. For email marketing, they developed content; we gave them guidelines, they developed the message, and then we reviewed it.  What is the team composition? We worked with an account manager, a data project manager, and a couple of other people. In total, we dealt with 3–4 people. The data project manager was our primary contact who kept me up to date with lists, data, and other information.  How did you come to work with CIENCE Technologies? I was already working with CIENCE on data enrichment. Then, I learned about their sales development resources. They contacted our team, including our CRO and president. We were impressed with their multi-touch approach. In fact, we didn’t typically respond to cold calls, but we responded to them because of the said approach. We decided to try them and see how they’d work for our project.  How much have you invested with them? We spent around $21,000.  What is the status of this engagement? The engagement lasted from February–May 2022.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Quantitatively, CIENCE reached about 172 unique companies and made about 2,500 calls. They connected with 56 people and set them up for appointments with us. It took around 10 engagements to set up one appointment. This was a new venture, and we weren’t sure it was going to work. CIENCE was able to give us the market’s feedback: the venture wasn’t viable. Simply put, even though we didn’t generate sales, it was the reporting that we wanted to understand; we wanted to know if we had a viable product. We wouldn’t be able to determine that without CIENCE’s help. The problem that the product ran into was that it wasn’t big enough as a ticket item to warrant the expense. Even if we had been successful in selling the product, it just wasn’t a good purchase. If we had a bigger ticket item, then the project would’ve done well. How did CIENCE Technologies perform from a project management standpoint? I was truly impressed with CIENCE’s project management. They had a great system and were well-organized. Everything from content development to call management and email automation was good. To communicate, we used emails and Zoom.  What did you find most impressive about them? CIENCE had a system, and that system worked. We were attracted to it from the beginning, though it didn’t work for our product. Apart from that, everyone from CIENCE was professional. We never had any concerns about their performance — we could see this in the metrics and the responses during the meetings we held. Are there any areas they could improve? No, there weren’t any.  --- #### Call Center Services for Fintech Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: CIENCE Technologies provides ongoing call center services for a fintech company. The goal is to acquire more leads for the client’s sales department. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Fintech Company - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 9, 2022 **Feedback Summary**: The client is very satisfied with CIENCE Technologies’ services — in fact, they’ve had no complaints whatsoever. The team has adapted seamlessly to the client’s workflow, allowing for a collaborative experience. Overall, customers can expect a reliable partner who delivers top-notch work. ""They really provide very good services at a reasonable price."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a fintech company that caters to small and medium-sized enterprises. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? They have helped me with sales development representative (SDR) services. **SOLUTION** What was the scope of their involvement? After onboarding them, they’ve allocated more than one person to us and have essentially become an integral part of our customer care team. What is the team composition? We work with about five people, but not all of them work with us on a daily basis. There’s also a project manager who oversees the whole project. How did you come to work with CIENCE Technologies? They were recommended to us by another founder of our group. How much have you invested in them? We’ve spent around $30,000–$40,000 so far. What is the status of this engagement? We started the partnership in January 2022, and our engagement is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I don’t really have any specific metrics to share, but we do have internal KPIs, such as the time it takes them to identify an issue and other things like that. How did CIENCE Technologies perform from a project management standpoint? They’ve performed very well in this regard — whenever I need them, they respond promptly and are always available. They have designated people to our account on a regular basis and are part of our Slack channel. The project manager is a part of the channel as well. We also use email, phone calls, and Zoom to communicate. What did you find most impressive about them? I think it’s the level of their service; they really provide very good services at a reasonable price. Are there any areas they could improve? I would always appreciate paying less and getting more, but I’m already paying a good price and getting what I want,  so I am pretty happy with that and have no complaints. Do you have any advice for potential customers? Let them take the lead. --- #### Lead Generation for Tourism Experience Management Platform **The Project** - Services: Advertising, Direct Marketing - Project size: Confidential - Project length: Dec. 2021 - Ongoing **Project Summary**: A tourism experience management platform sought CIENCE Technologies’ lead generation support. The team developed emails, copies, and call scripts that they used to reach out to leads that they had qualified. **Review Rating**: 4.5 - Quality: 3.5 - Schedule: 5.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Director of Marketing, WishTrip - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 9, 2022 **Feedback Summary**: CIENCE Technologies continues to refine their lead generation approach. Although it has been a challenge to measure results due to the constant shift in their method, the client has commended the team for their responsiveness, flexibility, and openness to try and recommend various solutions. ""They always reply quickly and comprehensively, and they’ve maintained that despite difficult real-world conditions."" **BACKGROUND** Introduce your business and what you do there. I am the director of marketing at WishTrip. We are an Israel-based SaaS company that provides an app platform for tourist destinations and visitor attractions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were trying to generate new leads, and we hired CIENCE for support. **SOLUTION** What was the scope of their involvement? Once we decided to work with them, CIENCE conducted a couple of meetings with us and asked us to fill in some forms. They tried to understand all about our needs and our product. Based on all of that information, they produced and submitted a detailed playbook of their process. This contained copy for our landing page, our target audience, and the texts and emails that they would send on our behalf. After a bit of refinement on the messages, we proceeded to do actual lead generation. CIENCE started their research phase. They looked for appropriate leads, forwarded them to us for review, and made sure that the leads gathered were not already part of our database.  Their team then sent a wave of phone calls and automated emails to the qualified leads. We received weekly reports of contact as well as recordings of the phone calls that they made. They also regularly informed us about our open rate and clickthrough rate.  What is the team composition? We’ve been working with primarily three people: an account manager, a project manager, and the person who conducted the calls. I’m not in direct contact with the person who does the research, but I’m aware of their assistance.  How did you come to work with CIENCE Technologies? I wasn’t involved during that stage. What is the status of this engagement? We began working with them in December 2021, and it is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The emails produced by CIENCE are very professional and well-written, and the playbook itself is very comprehensive. They have a strong understanding of our company. We didn’t initially see the results that we wanted, but we did find that their unique method benefits our needs best. I wouldn’t put this down as a failure on their part since we were still perfecting our approach at the time. After switching things up, we’ve seen results start and continue to build up. There’s definitely some progress there. How did CIENCE Technologies perform from a project management standpoint? They have been excellent. They’re always responsive and willing to try things with us. When we don’t see the results we’re hoping for, they don’t shy away from making recommendations.  They continue to stay on top of the project despite what’s happening in Ukraine, where they’re based. I expected there to be a lag in their services, but it’s amazing that there has been no interruption to our momentum. I don’t feel like our account is being neglected in any way, even when there are plenty of things they have to look out for. I have to say, they’ve gone above and beyond in this respect. We mostly communicate through email and weekly meetings. Initially, they would send us a bi-weekly digest, but they’ve recently made their dashboard available to us. Now, we can log in anytime to see the results ourselves. What did you find most impressive about them? What really stands out about CIENCE is their responsiveness and flexibility to our needs. They always reply quickly and comprehensively, and they’ve maintained that despite difficult real-world conditions. Are there any areas they could improve? I don’t have any constructive takeaway because we’re continuously renewing our approach on a monthly basis. This constant shift makes it hard to determine whether there is value or whether or not we’re getting the results we want. CIENCE has been very professional overall, but it is still an open question if they will be able to provide what we need. Do you have any advice for potential customers? Make sure to build a comprehensive picture from the start; give them as much information and resources as you can. They are very good, but their performance will depend on what you provide them with in the first place. --- #### Sales Rep Outsourcing & Customer Outreach for Tech Firm **The Project** - Services: Advertising, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: CIENCE Technologies provides sales services to a trucking technology services company. The team ramps up the firm’s sales development efforts by providing resources that reach out to prospective customers.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Head of Sales, Idle Smart - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 14, 2022 **Feedback Summary**: The company is happy with CIENCE Technologies' delivery speed. Within two and a half weeks since starting the engagement, the team has managed to schedule calls for the firm. They’ve also met the client’s closing rate expectations. They have a thorough process that works well for the business.  "“If your process is based on relationships and transactions, you’ll be extremely successful with CIENCE.”" **BACKGROUND** Introduce your business and what you do there. I’m the head of sales at Idle Smart, a technology services provider for trucking companies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed CIENCE to ramp up sales development representatives for us; the team helped us develop our sales development playbook.  **SOLUTION** What was the scope of their involvement? Our company has been hiring sales development representatives for the last eight months, and CIENCE has people that are already trained for this position. We’ve communicated our value proposition to these people, and they’ve been ramping up sales development for us. Simply put, instead of hiring 10 entry-level representatives right away, we’ve outsourced this need to CIENCE in the meantime.  CIENCE has provided training to these representatives on our behalf. They also have a copywriter that writes our script. I usually come back to them a couple of times with suggestions to fine-tune the copy; then, I approve the script. We’ve done this process twice — once for the US and once for Canada.  What is the team composition? I initially worked with a salesperson, who sold us the contract. From there, I’ve dealt with a project manager and an account manager. Other team members include a person who does brand research, one person who handles emails, and another one for LinkedIn messaging. There’s also a copywriter. The only person that has been replaced throughout the partnership is the project manager; we’ve had to change the project manager halfway through the initial engagement.  How did you come to work with CIENCE Technologies? I found CIENCE through Google, where I was specifically looking for companies that have outsourced sales development representatives. Their process was great, and I learned a lot from them. I also liked their approach.  They seemed to be a well-rounded company that touched several points in the process from targeted marketing with banner ads to company research. They studied who to call, who to email, and who to reach out to via LinkedIn on a cadence. As a result, I hired them.  How much have you invested with them? We’ve spent around $70,000 so far.  What is the status of this engagement? We started working together in September 2021, and the partnership is ongoing, though it’s set to end in May 2022.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We measure success based on the number of bookings per month that CIENCE makes for us — they’ve fallen short in this area. Meanwhile, we also check how many meetings we have where the prospect converts to a pilot, which is where they buy 5–10 systems from us.  Overall, the closing rate for the meetings has been as expected; the only thing that doesn’t meet our expectations is the number of bookings per month.  How did CIENCE Technologies perform from a project management standpoint? CIENCE’s delivery speed has been great. In fact, they’ve been able to schedule calls with us after just two and a half weeks of outreach.  Moreover, their communication has been good. When I have questions, I can use our Slack channel. On average, somebody from CIENCE gets back to us within 30 minutes of posting on the channel. We also have a half-hour Zoom meeting every two weeks. The team also sends us weekly email updates. What did you find most impressive about them? Their strong point is that they’ve developed a thorough working process for us. Their research phase leads to their omnichannel approach, which truly works well. Are there any areas they could improve? The biggest challenge for us has been that CIENCE doesn’t specialize in the trucking industry; they don’t have the knowledge of our specific products, which are quite technical. This has hindered them from reaching the number of meetings per month that we consider a success — they’ve averaged about 5 and a half meetings per month, whereas we’ve needed over eight meetings per month. Another sticking point for CIENCE is their capability for adjustments. While they have a well-thought-out scientific approach to prospecting, the team isn’t flexible in terms of changing that approach.  For instance, I’ve needed them to limit their prospects to our ideal customer profile. Specifically, we’re looking for companies that have under 100 trucks that may or may not have the identifiers that they’re using, such as a LinkedIn presence, a website, or a valid email address. In a nutshell, I’ve asked them to call people that make decisions regarding trucking specifications, and they’ve not been willing to adjust their approach on that.  Do you have any advice for potential customers? Consider how technical your sales process is. If your process is based on relationships and transactions, you’ll be extremely successful with CIENCE — the team will meet or even surpass your expectations.  On the other hand, if your process is more technical and consultative, they’ll struggle because they might not understand your industry or product well. As a result, you must consider your ideal customer profile. Ask yourself whether or not your ideal customer wants to talk to an expert.  --- #### Outbound Marketing for Training Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Oct. 2021 - Mar. 2022 **Project Summary**: CIENCE Technologies provided outbound marketing services for a training company. They gathered leads and executed email, LinkedIn, and phone marketing campaigns.  **Review Rating**: 3.5 - Quality: 3.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Director of Marketing, Training Company - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 17, 2022 **Feedback Summary**: CIENCE Technologies’ efforts successfully generated the expected leads, meeting expectations. Their thorough, communicative, and accommodating approach resulted in a positive partnership. Their team’s high-quality work and effective processes were impressive.  ""CIENCE had some good systems in place to make sure their people were successful."" **BACKGROUND** Please describe your company and your position there. I'm the marketing director for a health and safety training company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We hired CIENCE to prospect new clients in order to set up new meetings and gather customer data. **SOLUTION** How did you select this vendor and what were the deciding factors? Initial research showed them to be a good company. They have a decent reputation and are well priced. Describe the project in detail and walk through their service package, including any calling tools used. CIECNE would gather a list of research qualified leads based on the criteria we gave. They then developed email, linkedin & call scripts along with a playbook. The SDR would call out and in tandem with another SDR that ran the linkedin and emailing campaigns. Who did you work with and what was the feedback process like? I worked mostly with my account manager. There was also a higher level manager at most meetings but they rarely interacted. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? CIENCE is a reasonably good value for their price, however, make sure that you know what you're getting before using them and that it's appropriate for you. They were ultimately a good fit for us for a time and the leads generated for us paid for the fees they charged. I recommend CIENCE for a company that has a solidified SDR sales process & a sales manager ready to work with the outside SDRs. Describe their project management style, including communication tools and timeliness. CIENCE had some good systems in place to make sure their people were successful. This showed through a thorough onboarding process, a good playbook & reasonable scripting at the beginning of the engagement. CIENCE has some good reporting practices. With some small tweaks, their weekly email showed everything I wanted to see. What did you find most impressive or unique about this company? Their research team seemed to provide the SDR team with good starting points for leads. The research team was accommodating to some data structure requests I had as well as reporting. SDR team The SDR team had good activity rates & seemed reasonably open to feedback and improvement. The account managers we helpful and for the most part would always do what they said they would. They helped accommodate some custom data requests I had and provided some changes to reporting. Are there any areas for improvement or something they could have done differently? Things to keep in mind before hiring: Contract terms - CIENCE presented me with a 3 month trial period and then a 9 month 'lock-in' after that. Red flag. If you need a 3 month lock-in to prove yourself/recoup onboarding costs (which were actually an additional charge) I get it. Lock-ins after that just say you aren't confident. Collaboration isn't an emphasis. Typical meetings are your AM giving updates. SDRs typically don't attend meetings unless you ask. The best example I have of this is that at the beginning of the engagement the first few call reviews I did revealed that the caller was not following the script. Do some scripts (especially new) suck? Yes. But the best thing to do is write either request changes or write a counter script that sounds natural. Which leads to the next issue.... No testing or iterative improvement. SDRs have access to the customer. Phone, Linkedin & email feedback should be taken and turned into new things to test. However, you don't really ever talk things through with the SDR to improve phone calls, also A/B testing of emails just isn't a thing.  The SDR I had was fairly new. Not a problem on it's own as this can be an entry level position BUT it's an issue when in combination with the next concern. No coaching/quality control - Prospecting is a tough job, no doubt. But there's good ways to do it and bad ways to do it. It takes call review, role play & script testing to get good. I didn't witness any of these in place. When I asked about call review, I was told it was a special request and it was a separate team that did it. The team-lead that my caller had was slightly more experienced than her but was not versed in any of these practices. Just my personal belief but this should be standard if you're going to use unseasoned people (less than 3+ years in sales). Account managers, while friendly and accommodating were also fairly new to sales (some SDR experience). Was hoping for strategic contributions from this level but my experience was that I was largely responsible for thinking through how they could improve outcomes. Which seems reversed to me. --- #### Lead Generation for IT Services Company **The Project** - Services: Other IT Consulting and SI - Project size: Less than $10,000 - Project length: Nov. 2021 - Ongoing **Project Summary**: CIENCE Technologies is handling the lead generation processes of an IT services company. A total of six people from the team works on the project. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, IT Services Company - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Feb 24, 2022 **Feedback Summary**: While it’s too early to report on metrics, the client is pleased with CIENCE Technologies’ services thus far. The team delivers quality and timely outputs and keeps the client updated on the project’s progress. They also lead an organized workflow, ensuring tasks are properly addressed and tracked. ""Their team is very clear on the roles they have, which makes it easier for me to communicate with the right people."" **BACKGROUND** Introduce your business and what you do there. I am the head of marketing for a support services organization. My position entails overseeing our lead generation process. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We hired them for lead generation services. **SOLUTION** What was the scope of their involvement? CIENCE Technologies handles our lead generation process, and they report the results to me every week. What is the team composition? There are about six people from their team who are working on this project. How did you come to work with CIENCE Technologies? My boss just provided me with their company’s name and then I checked out their website. How much have you invested in them? I think we’ve invested about $5,000 a month. What is the status of this engagement? We started working with them in November 2021, and our engagement is still ongoing — I think we have a one-year contract with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? So far, they are doing a good job of delivering the things that we need from them. We’ll be able to really dig into the performance metrics in the next couple of months. Overall, they’re a great organization and provide good customer service. How did CIENCE Technologies perform from a project management standpoint? Their project management style is good. The assigned project manager communicates with us regularly via email, Zoom, and Slack. What did you find most impressive about them? I’m really impressed by how well-structured they are. Their team is very clear on the roles they have, which makes it easier for me to communicate with the right people on specific assignments. Are there any areas they could improve? We just started working with them recently, so it’s still too early to know where they can improve. Do you have any advice for potential customers? As mentioned earlier, they are very well structured, but I think the planning will take time. --- #### Lead Generation Services for Boutique Analytics Firm **The Project** - Services: Other Digital Marketing, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Nov. 2021 - Feb. 2022 **Project Summary**: CIENCE Technologies provided lead generation services for a boutique analytics firm. They created a campaign strategy and marketing copy and reached out to potential leads via email, LinkedIn, and phone calls. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Precision Analytics - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 18, 2022 **Feedback Summary**: By identifying 200–300 potential leads per week and constantly recalibrating their strategy, CIENCE Technologies helped the client secure a contract, with five more in negotiation. Their facilitation a flawless discovery phase and an effective campaign exceeded expectations. ""They were extremely efficient and organized, and their whole onboarding process was seamless."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a boutique statistical analysis firm based out of Montreal. We provide analytics services to biopharmaceutical companies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We hired CIENCE to help us increase our sales. **SOLUTION** What was the scope of their involvement? CIENCE supports us with lead generation. They first gave a presentation about their services and explained the roles of the different people we’d be working with. We underwent a month-long onboarding process where we identified our ideal customer profile and created the marketing copy that would be sent out to prospective leads. At the end of that process, CIENCE put together a whole campaign strategy or a sales playbook of the best methods to reach out to potential clients.  They then went on to find prospective clients, reach out to them via email, LinkedIn, and telephone calls, and book appointments with them. Every week, their team submitted a list of 200–300 potential leads that we then verified. We also met biweekly to discuss the results of the campaign across different sales channels and verticals.  What is the team composition? We worked with a project manager, an account manager, and several researchers, sales development representatives, and outbound callers. How did you come to work with CIENCE Technologies? I did a Google search and spoke to 10 companies before choosing CIENCE. How much have you invested with them? I spent $40,000 CAD (approximately $31,000 USD). What is the status of this engagement? The engagement lasted from November 2021–February 2022. We’re not walking away from the service completely; it’s just that we didn’t have the resources to take on any more new business. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? With CIENCE on our side, we definitely booked more calls than we could’ve ever done on our own. I can’t recall the exact number of outbound calls we’ve done, but there were over 30 that were really positive. We closed one contract and now have five in negotiation. In that regard, CIENCE definitely helped our small firm populate its sales pipeline. How did CIENCE Technologies perform from a project management standpoint? They were fantastic. They consistently met and surpassed our expectations. We communicated via Slack and email, and we also used Google Sheets and Google Docs. What did you find most impressive about them? They were extremely efficient and organized, and their whole onboarding process was seamless. Everyone on their team was very professional and receptive to feedback.  Are there any areas they could improve? We had a few kinks during onboarding, but that’s normal for new vendor-client relationships. It would’ve been nice, however, to have seen the dashboard that they promised we would use. It was supposed to help us view analytics on the campaign, but CIENCE wasn’t able to deliver beyond a static PDF. Do you have any advice for potential customers? Any business that wants to work with CIENCE has to know their own products, services, and market extremely well. Defining your ideal customer and understanding what kind of tone you want to have when communicating with them is a task that should befall on you. Also, make sure that you have the internal capacity to take on inbound calls.  --- #### Integrated Marketing for AudioBook Solution Provider **The Project** - Services: Digital Strategy, Market Research, Marketing Strategy - Project size: $50,000 to $199,999 - Project length: Oct. 2021 - Ongoing **Project Summary**: To extend their bandwidth in reaching their prospective clients, an audiobook solution provider hired CIENCE Technologies for their integrated marketing research and strategy services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Learning Ally - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 3, 2022 **Feedback Summary**: CIENCE Technologies continues to support the client in identifying prospects and generating appointments for the sales team. The team is highly engaged from a project management standpoint, and internal stakeholders praise their unique process in delivering their tasks. ""They definitely supersede our internal capabilities."" **BACKGROUND** Introduce your business and what you do there. I’m the marketing director of an audiobook solution provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were looking to connect with prospects at the district level, such as superintendents and principals, in K–12 schools nationwide. **SOLUTION** What was the scope of their involvement? CIENE Technologies provides us with an integrated marketing approach to drive our connection efforts, including landing pages, social media content, email communications. We use Touch Base as our main tool to touch base with prospective clients who we’re targeting or our sales efforts. What is the team composition? We work with an account manager, project manager, lead researcher, and communications strategist. How did you come to work with CIENCE Technologies? We came across their company through an email they sent and what compelled me to explore CIENCE Technologies further, was the infographic about their process on their website. How much have you invested with them? So far, we’ve invested about $150,000. What is the status of this engagement? Our ongoing partnership started in October 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The metrics we use to measure the success of their engagement are the number of prospects they identify and the number of appointments they’re able to book for our sales team. Other metrics include email performance, page traffic, marketing communications, and social media connections. How did CIENCE Technologies perform from a project management standpoint? They perform well from a project management standpoint, and we typically have weekly meetings through email. What did you find most impressive about them? We’re impressed with the technologies and methods they use to deliver their work — they definitely supersede our internal capabilities. Are there any areas they could improve? We’re hoping to see more growth in our appointment efforts as we continue to partner with them. Do you have any advice for potential customers? I would advise providing them with a clear idea of your goals and the space to execute their process. --- #### Marketing & Advertising for Financial Services Company **The Project** - Services: Advertising, Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: CIENCE Technologies manages a financial firm's marketing and advertising strategies. Their work involves crafting content for the company's website, email, and more. Four people are working on the project. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Commercial Fleet Sales, Financial Firm - Industry: Financial services - Review Type: Phone Interview - Verified **The Review** — Feb 1, 2022 **Feedback Summary**: While the work is ongoing, CIENCE Technologies has been able to provide high-quality work to the company. They're transparent about their progress, and they're highly accessible. On top of that, they're receptive to feedback, which allows them to maintain a harmonious ongoing partnership. ""Their excellent communication skills and their willingness to learn and collaborate with us have been impressive."" **BACKGROUND** Introduce your business and what you do there?  I’m the director of sales for a financial services company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed help with marketing and advertising. **SOLUTION** What was the scope of their involvement? CIENCE Technologies is providing ongoing marketing and advertising services such as creating content for our email, website, and more. They even develop our call scripts. They base campaigns and all materials on the answers we provided to their list of questions in the beginning.  What is the team composition?  We work with four people, and Anastasia (Data Research Team Lead) is our main point of contact. How did you come to work with CIENCE Technologies? We found them online as we were searching for agencies with strong social media skillsets. They stood out from the competition. How much have you invested with them? We’ve spent $50,000. What is the status of this engagement? We began working with CIENCE Technologies around September 2021, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The work that they’ve created is awesome. Our sales cycle is 4–6 months, so it could take up to a year before we see the ROI. Anecdotally, CIENCE Technologies is doing a great job, and we love everything we’re seeing so far. We also appreciate that we have been working with the same team of people throughout the engagement. As a result, we’ve extended our contract with them. How did CIENCE Technologies perform from a project management perspective?  They used to provide analytical data we could review on a weekly basis, but we requested to change it to a biweekly basis. We communicate via email and calls, but they’re available anytime we need them. What did you find most impressive about them?  Their excellent communication skills and their willingness to learn and collaborate with us have been impressive. Their response to feedback is superior to any third-party vendor I’ve worked with. On top of that, when they meet with our staff, I see immediate changes in their work. Are there any areas they could improve? It would be helpful to introduce clients to the team assigned to them. My initial contact wasn’t part of the team, so when team members started reaching out to me, I wasn’t sure who they were or what their roles were.  Do you have any advice for potential customers? Ask to meet the CIENCE Technologies team that would be assigned to you before starting the project. --- #### Digital Marketing for Management Solutions Provider **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: June 2021 - Jan. 2022 **Project Summary**: CIENCE Technologies was hired by a management solutions provider to set up product demos and generate leads. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, Creato Performance Solutions - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 31, 2022 **Feedback Summary**: CIENCE Technologies failed to deliver on their promises, and the leads they generated did not meet the client's standards. They were too inconsistent to have an effective QA process, and their lack of follow-through and poor scope management led to the termination of the engagement. ""They had absolutely no quality control — I kept finding errors and having to bring them to their attention."" **BACKGROUND** Please describe your company and your position there. I am CEO of a 22-year old company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals? Setting up product demos. A walk in the park for a company with our industry track record and reputation. **SOLUTION** How did you select this vendor and what were the deciding factors? online reviews and promised approach Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. I was a big believer in this program until I became a customer. Unfortunately, the company cannot seem to get much of anything right, and after 5 months, I’ve seen only a couple appointments. On the positive side, the company has good intentions, and what appears at first glance a solid formula. The execution, however, resulted in one mistake after another which taken together, threatened to harm our brand. The first problem was with the simple sourcing of contacts. I made clear that we wanted to target mid-size general “hospitals” but for the first 4 weeks of lists coming across for review there were so few qualified leads, they could not source the 35 contacts per day they promised to outreach. Anyone with the ability to read could clearly see the lists were NOT hospitals, so it was a mystery why I was being asked to evaluate them. Finally, I suggested the use of NAICS codes to identify hospitals, which was something their CMO suggested they would typically do, however, at the lower levels of the company it seemed they did not know what an NAICS code was. Other execution efforts were problematic: they created a signature line for my assigned rep but the phone number on it was wrong. Then they fixed it, but the voicemail did not work. Then they launched a landing page that, within a short while, no longer functioned properly because links were broken (as far as I know, they don’t follow up with people hitting that page either). The concept of quality control for their activities seems nonexistent. Then there is the revolving door. When I complained that my account manager was not answering my simple questions, they replaced him with a new employee. By this time, it was clear the program was failing, and any other company would probably assign a veteran, senior manager to ensure the failure was resolved quickly. The night before our outreach campaign was set to begin, I was told that my project manager was going on vacation – worst possible timing. I now find the excuse hard to believe because that person never returned from vacation and is no longer with the company. In fact, there has been a constant shuffling of people assigned to or supervising my account. Just the other day, the second project manager assigned to my account announced she was leaving the company. In response to my frustration, my AM wanted to set me up with a manager that is senior to her in the company to repeat what I’ve been saying all along. Then she left the company, and a week later, the person responsible for sourcing contacts left the company too. They replaced my AM with another new hire. I’ve come to distrust much of what this company tells me because even the data coming across from their activities makes no sense to me. By the time of the 6th week of outbound calls, the company was over 500 contacts short of the promised 35 contacts per day. When I showed this to them on a spreadsheet (and it's a problem that I even had to), they miraculously contacted 690 in 2 weeks, but performance did not change. Do the math and you’d be as suspicious as I am that the activity really happened, but bottom line is I’ve not seen results. Throughout this experience I’ve made my concerns known, and I’ve never been challenged on my expectations of one demo per week of our product. This should not be hard to achieve, we are not a start-up, we are a 22-year-old company with a product already proven to be commercially successful. We have boatloads of collateral, references, videos, sales tools, etc etc to be leveraged in this project. When I spoke to the CMO on a few occasions, he validated my frustrations and extended our contract, but nothing changes. I notice now a number of zero-star reviews on this company that I did not notice when doing my initial due diligence. I noticed the CMO responded to a few to defend the company. Note that I sent this review to the company one full month before the end of the contract to warn this review was coming. There was no response from any senior staff. The program just continued to fall apart. During the last month of service, it seemed there was nobody working on my campaign. This is not rocket science. But it’s not science, either. It's a disaster. How many resources from the vendor's team worked with you, and what were their positions? hard to say, every week there were new names. it was a revolving door in terms of project manager, account manager, and others. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? I think we got 3 demos from a 6-month engagement. In reality, I paid for 3 months, and they kept extending the term at no cost in an attempt to get traction. It was a waste of time. How effective was the workflow between your team and theirs? Very inefficient. They had absolutely no quality control — I kept finding errors and having to bring them to their attention. What did you find most impressive or unique about this company? The smoke and mirrors. Are there any areas for improvement or something they could have done differently? Start over --- #### Sales Demo for Business Template Provider **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2021 - Ongoing **Project Summary**: CIENCE Technologies had been hired by a business template provider to set up sales demo meetings for them. The team had been required to contacted prospective customers.  **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 0.5 **The Reviewer** CEO, You Exec - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 25, 2022 **Feedback Summary**: CIENCE Technologies charged them $18,000 and delivered negative value. They claimed to have emailed 30 to 40 people a day that resulted in no demos at all. After three months into their partnership, they still didn't end up having the deliverables they expected.  ""Someone should make a parody of this company and use it as the perfect playbook to run a scam."" **BACKGROUND** Please describe your company and your position there. I am the CEO of a business services company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals? To setup sales demo meetings for us **SOLUTION** How did you select this vendor and what were the deciding factors? After looking at online reviews Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. They had to contact prospect customers, and setup demos. How many resources from the vendor's team worked with you, and what were their positions? Like 10 to 20, it was very chaotic keeping track of who is who. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Sure. They delivered zero demos. Worst vendor ever! They will charge you $18,000 and deliver NEGATIVE value. That’s right, negative. How can it be negative? Because they will ask you to invest about 30 hours of your time in pointless meetings, scenario planning meetings, weekly updates that are basically a regurgitation of numbers. Complete and utter garbage. Their sales person (initials HS) promised the heavens. Their project manager (initial SG) promised tons of “strategic analysis” — before you sign a contract and send them money they will tell you anything you need to hear. After you send the initial set of funds — complete opposite. Funny scenario, for our “kickoff” meeting our project manager (SG) came to a zoom meeting with a t-shirt, and not a nice t-shirt, more like the type of t-shirt that is all used up (kinda like a pajama) shirt. His insights were completely useless. In his last email to us he send us a copy-pasted email that assumed they at least schedule a demo for us. I had to correct him that he in fact scheduled ZERO demos. They claim to email 30-40 people a day and start them on a “magical” battle-tested funnel. But after THREE MONTHS they delivered ZERO demos. It takes me five hours to close a new client, it took them about 100 days and 30 hours of my time to deliver zero demos, not even a client, but a demo. Zero demos… let that sink in for a second. Someone should make a parody of this company and use it as the perfect playbook to run a scam. How effective was the workflow between your team and theirs? Terrible, lots of requested meetings, about 30 hours worth of wasted time. What did you find most impressive or unique about this company? Nothing. They are a scam as far as I am concerned. Are there any areas for improvement or something they could have done differently? Yes, the entire company needs to change. --- #### Call Center Services for Fintech Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Sep. 2021 - Jan. 2022 **Project Summary**: A fintech company hired CIENCE Technologies for call center services. They created an omnichannel outreach program that included phone calls, emails, and social media. The team wrote scripts for all channels. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Marketplace Officer, Financial Consulting Company - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 21, 2022 **Feedback Summary**: Thanks to CIENCE Technologies’ efforts, the client got two new partners and has at least three more potential partners in their pipeline. Fair and timely, the team communicated effectively through Slack and Zoom meetings. Their transparent pricing and efficiency in applying feedback stood out. ""CIENCE exceeded my expectations."" **BACKGROUND** Introduce your business and what you do there. I’m the CMO at a small fintech company that creates a marketplace of service providers that offer high-value services to small and medium-sized enterprises (SMEs). Our goal is to make it easier for SMEs to find service providers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We hired them for a call center service. We’re a small company, so we needed a partner to help us scale up our outreach operations to create alliances with bigger companies. **SOLUTION** What was the scope of their involvement? CIENCE built an omnichannel outreach campaign for us; they identified potential partners and reached out to them to book appointments with us. We started with a discovery phase involving working sessions to talk through the project and prime their team for the outreach by sharing information about our business. That process took several weeks.  From there, their team reached out to executives at other firms through phone calls, email, and social media messaging. They scripted the messages for each medium to get potential partners interested in our business.  What is the team composition? Two key resources from CIENCE were our primary contacts, and around 8–10 teammates in total touched our project. How did you come to work with CIENCE Technologies? We found them through a reference from a trusted friend of our company. We’d worked with this friend on a previous project, and they advised that we needed to outsource an outreach program and recommended CIENCE for the project. How much have you invested with them? We spent around $30,000. What is the status of this engagement? We worked together from September 2021–January 2022. We had to pause the engagement for reasons related to our budget. When we can resume the project, CIENCE will continue to be our go-to solution. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We have two new partners thanks to CIENCE’s efforts, and we have at least three other potential partners in our pipeline. A partner is not a small unit for us; each new partner helps our business grow. Throughout our engagement, the CIENCE team booked 15–20 meetings for us. Since the start of this project, I’ve learned more about the extent of learning required for this kind of outreach campaign. Factoring in that learning curve and the fact that we had to pause the project when it was at its maximum functionality, CIENCE exceeded my expectations.  Looking back at our goals when the project started, we’re now 90% there. I trust that if we hadn’t paused the project, CIENCE’S results would have kept improving. They know more about our company than anyone, besides us. How did CIENCE Technologies perform from a project management standpoint? The integration of their services into our business was efficient. The only challenge we faced was a personnel change on their end during the first six weeks of the process. Once their team stabilized, the project took off, though. We worked remotely and communicated via Slack and biweekly Zoom meetings. CIENCE stayed within our budget and performed well on the schedule we set.  What did you find most impressive about them? I appreciated that CIENCE’s sales team was accurate and honest, and they delivered the services they promised. Though this has been my only omnichannel outreach project, CIENCE’s transparent pricing was a strength compared to projects of other types I’ve worked on. Their team also had a mature view of feedback. When we asked them to change or refine something, they never got defensive, and they worked at it with a quick turnaround time.  Are there any areas they could improve? I can’t think of anything they could improve off the top of my head. Do you have any advice for potential customers? CIENCE’s job is to create interest in your business and get you potential customers, and for that, they have to know your company. My advice would be to prepare an easy-to-understand document or video for them explaining what your product is, why it’s beneficial, and who your target client is.   The most challenging part of this type of engagement is the beginning when you have to embed your product and brand attributes into the vendor's side. Your partnership will go better if you have the artifacts, preparation, and planning to complete that onboarding quickly. --- #### Prospecting Services for Construction Software Company **The Project** - Services: Back Office Outsourcing, Call Center Services - Project size: Confidential - Project length: June 2021 - Ongoing **Project Summary**: A construction software company hired CIENCE Technologies to conduct prospecting and sales development activities. The team built a lead pipeline by securing demo meetings over email, phone, and social media. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** COO, Software Construction Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 20, 2021 **Feedback Summary**: By generating a healthy lead pipeline, CIENCE Technologies has helped the client earn thousands of dollars in closed deals. Even with the team’s sales development efforts seamlessly integrating with internal processes, they make sure to take ownership and maintain accountability of their own work. ""One thing that really distinguishes CIENCE from other providers is their attention to detail."" **BACKGROUND** Introduce your business and what you do there. I’m the COO of a construction software company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We wanted to try out sales development reps, or the idea of outbound prospecting, to generate meetings and a pipeline of leads. **SOLUTION** What was the scope of their involvement? We wanted to increase our pipeline by securing more meetings with prospective clients for our software. Our goal was to have an outsourced group that could use a combination of calls, emails, and LinkedIn messaging to set demonstration meetings for our sales teams. Based on that requirement, CIENCE provided prospecting services via phone, email, and social media. We gave them a bit of coaching, but they were the ones who did the research, developed the script, and applied their best practices in the process.  What is the team composition? There are multiple people working on our account, but we’re actively in contact with three people, including Matt (Account Manager). How did you come to work with CIENCE Technologies? I did an extensive search on the internet as well as talked to personal connections in the industry. We had evaluated 10 different outsourced sales development firms, and we ultimately selected CIENCE due to the amount of prep work that we had already done with them prior to us being their formal customer. We saw this diligence of theirs as a good look into the amount of work that they would actually put into the project once it has begun. What is the status of this engagement? We signed a contract with them in June 2021, and our partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? There has been an easy integration of CIENCE’s services into our business operations. They’re a very flexible team and they work with us very seamlessly. With their participation, we’ve closed thousands of dollars’ worth of business and have generated a copious amount in the pipeline as well.  How did CIENCE Technologies perform from a project management standpoint? CIENCE has been really good on this front. They’ve managed the turnover well, and the only time they’ve had a shortcoming, they made sure to own up to and rectify their mistake. It’s been a really good partnership.  We have biweekly check-in meetings with their team over Zoom and Google Meet. What did you find most impressive about them? One thing that really distinguishes CIENCE from other providers is their attention to detail.  Are there any areas they could improve? No, there’s nothing I can think of at this time.  Do you have any advice for potential customers? Have a well-defined ideal customer profile as well as background information to help CIENCE put together an appropriate email or call script. They do have an initial interview process to help extract necessary information from you, but it would be good to have everything at the ready in order to hit the ground running.  --- #### Digital Marketing for Healthcare Tech Company **The Project** - Services: Call Center Services, Other Digital Marketing - Project size: Confidential - Project length: June 2021 - Ongoing **Project Summary**: A healthcare technology company was looking to improve their digital presence and sales opportunities, so they engaged with CIENCE Technologies to implement their digital marketing expertise. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 2.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Business Development, Healthcare Tech Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 20, 2021 **Feedback Summary**: Since partnering with CIENCE Technologies, the client has seen a significant improvement in their extensive digital outreach and positive customer engagement. The internal stakeholders are particularly impressed with the team's high-quality and accurate deliverables. ""We’re in a good trajectory at the moment, as we look to increase our efficiency and volume for quality engagement."" **BACKGROUND** Introduce your business and what you do there. I’m the director of business development for an organization that provides outsourced healthcare technology management solutions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were looking to improve our digital presence and generate more sales opportunities. **SOLUTION** What was the scope of their involvement? CIENCE Technologies is providing us with digital marketing solutions that include outbound telemarketing, email marketing, and LinkedIn lead generation and networking. What is the team composition? I work with Nate (Account Manager) and three other people I routinely converse with. How did you come to work with CIENCE Technologies? A partner and colleague recommended CIENCE Technologies, but they were also already implementing solutions for our sister company prior to engaging with them. What is the status of this engagement? Our ongoing partnership with CIENCE Technologies started in June 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The activity we’ve experienced from an enrollment standpoint has been solid, and we’re seeing a lot of positive results from our digital outreach efforts. As we got more efficient, we hope that we identify more opportunities and book more discovery calls that will lead to our proposal engagement.  How did CIENCE Technologies perform from a project management standpoint? There were some rocky bumps in the initial kickoff meeting such as delays from both sides, but the team was able to work through those and extend the program at no cost. We’re in a good trajectory at the moment, as we look to increase our efficiency and volume for quality engagement. We typically communicate through Zoom and Teams. What did you find most impressive about them? I’m very impressed by the quality, accuracy, and legitimacy of the results they’re delivering — it gives us more confidence in the data we’re receiving. Are there any areas they could improve? One aspect of the project they could improve on is the turnover rate, so I’m hoping we gain more stability in the team. Do you have any advice for potential customers? In order to get the most out of the engagement, you need to provide their team with the best and most simplified information possible so they can get the core messaging quickly. It’s a critical step in the more advanced phases of the partnership because it will shorten the ramp-up time. --- #### Lead Generation & Outbound Marketing for Software Company **The Project** - Services: Advertising, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Apr. - Dec. 2021 **Project Summary**: A software company hired CIENCE Technologies to develop their ideal customer profile, gather leads, and implement outbound marketing campaigns. The vendor also prepared a sales playbook and marketing scripts.  **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 3.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** VP of Innovation, Software Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 13, 2021 **Feedback Summary**: CIENCE Technologies’ efforts increased leads and generated demand for the product. They were responsive, flexible, and reliable project managers, and they successfully pivoted after a rough start. Ultimately, their dedication to the project and care for the client were impressive.  ""They would do what was necessary to ensure that they were delivering for their customers."" **BACKGROUND** Introduce your business and what you do there. I’m the VP of innovation at a software company that offers a low code development platform. I oversee all demand generation, marketing, and inside sales. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were trying to generate demands and leads for our software product.  **SOLUTION** What was the scope of their involvement? CIENCE started by developing our ideal customer profile. After that, they used criteria that we created together to pull target names and contacts for an outbound marketing and demand generation campaign.  They then contacted leads and implemented our marketing strategies. They drove prospects to discovery calls with our team so we could talk about what we do and how we might be a fit for their companies.  Additionally, CIENCE prepared our sales playbook, messaging for emails, and scripts for phone calls. They also developed our landing page for retargeting campaigns.  What is the team composition? We worked with a project manager, an account manager, a strategist, a research analyst, a business development representative, and another resource. How did you come to work with CIENCE Technologies? We had been on their email campaign, and I looked them up on Google. From what I saw, I thought they would be a good fit for us and could provide good service. I was also impressed with their broad package that included refining the ideal customer profile and content writing.  How much have you invested with them? We spent about $50,000. What is the status of this engagement? We worked together from April–December 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We measured the project’s success with the number of meetings they could set up for us. We also looked into the quality of the prospects and analyzed how good a fit they were for our product. Other performance metrics were email opens, clicks, and LinkedIn connections. Overall, we’ve seen a minor increase in our leads.  How did CIENCE Technologies perform from a project management standpoint? Initially, our project manager was doing well. However, we started making some changes, but they weren’t implemented.  I became unhappy, so CIENCE changed their product team. The team ended up being very responsive, and we had a good project manager — they were able to achieve the results we wanted. That said, we still had a late start, as we only had the right team later on in the engagement.  We had biweekly meetings, and we communicated through Slack and email. What did you find most impressive about them? CIENCE cared about us and wanted us to succeed. They would do what was necessary to ensure that they were delivering for their customers. They were willing to step up, and they listened to our complaints.  Are there any areas they could improve? They should’ve made sure that their project managers had a manageable workload. It would make them inefficient if they were juggling too many projects.  Do you have any advice for potential customers? Ensure that you have the right team and that you stay in close contact with your project manager and account representative to get the service you want.  --- #### Lead Management for SaaS Company **The Project** - Services: Call Center Services, Email Marketing - Project size: Less than $10,000 - Project length: Dec. 2020 - Dec. 2021 **Project Summary**: CIENCE Technologies provided lead management for a SaaS company. They called and emailed prospects to schedule them for a meeting with the client’s sales team.  **Review Rating**: 4.0 - Quality: 3.0 - Schedule: 5.0 - Cost: 2.0 - Willing to Refer: 4.0 **The Reviewer** Senior Manager, SaaS Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 7, 2021 **Feedback Summary**: CIENCE Technologies offered outstanding customer service through an organized and communicative approach. Their team was personable and easy to work with. However, despite their top-notch project management, the quality of their work was spotty — they had difficulties hitting their quotas.  ""Their team was great to work with, and their communication was awesome."" **BACKGROUND** Introduce your business and what you do there. I’m the senior manager at a SaaS company in the CRM space.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? Our company needed sales development support. **SOLUTION** What was the scope of their involvement? People could sign up for a 14-day free trial of our product on our website. We collected user data from our site, and we sent the smaller segment sign-ups to CIENCE’s sales development representatives (SDR).  Their SDRs would then reach out to those leads through calls and emails. Their goal was to schedule a meeting with their leads and our sales team during that 14-day free trial. We collaborated on the script, and we had a mutual understanding of what they should be sending out.  What is the team composition? We had two SDRs and a team leader. I also worked with two account managers.  How did you come to work with CIENCE Technologies? Our company had hired them before I stepped in and took over the project.  How much have you invested with them? We paid them about $5,000–$10,000 a month.   What is the status of this engagement? We worked together from December 2020–December 2021.   **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They had one SDR that was better than the others, and that affected our end-of-month performance. One teammate carried other peoples’ loads, and there was a gap in conversion. In my six months here, only one teammate hit their quota. That said, I’m not putting the entire blame on them. The lead information they had was not always good. We tried workarounds and offered suggestions to improve their numbers, but I do think there was a gap in their SDRs’ training. How did CIENCE Technologies perform from a project management standpoint? Their project management was excellent, and we didn’t encounter any issues on that front. Their team was great to work with, and their communication was awesome. They were organized and on-point. We integrated them on our Slack channel, and we also communicated through email. What did you find most impressive about them? They were friendly, responsive, and easy to work with.  Are there any areas they could improve? They could’ve trained their SDRs more.  Do you have any advice for potential customers? Understand that there might be additional tools and workarounds that you as a company should be willing to provide for them to truly optimize and help your business.  --- #### Digital & Outreach Marketing for Compliance Software Company **The Project** - Services: Advertising, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: May 2021 - Ongoing **Project Summary**: After doing in-depth research, CIENCE Technologies created an outreach strategy. They now reach out to prospects and set appointments for the client. They produce marketing collateral, landing pages, and so on. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & Chief Revenue Officer, ControlMap - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 9, 2021 **Feedback Summary**: Equipped with unparalleled dedication, CIENCE Technologies has provided effective and well-thought-out solutions. They've successfully found high-quality leads for the client, satisfying the project requirements. Organized and communicative, the reliable team has facilitated a smooth project. ""They've successfully reached out to our prospects and found great leads for us."" **BACKGROUND** Introduce your business and what you do there. I'm a co-founder and the chief revenue officer of a compliance software company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed someone to help us find and reach out to potential prospects. **SOLUTION** What was the scope of their involvement? CIENCE Technologies first did some research on our company and target market. We also shared our value proposition and what differentiated us from our competitors. Additionally, they compiled a list of potential leads, which we then validated. Next, the CIENCE Technologies team wrote a playbook detailing the sales cadence they'd follow for our outreach efforts via email and phone calls. They ended up with a step-by-step process and a database of prospects. Finally, they started reaching out to these potential clients. In each call, they describe our services and set appointments on behalf of our sales team. The CIENCE Technologies team has access to our calendars and directly inputs meeting details into them. Aside from conducting outreach, the team also creates landing pages, banner ads, and marketing collateral for us. What is the team composition? We've worked with six teammates, including an account manager, a researcher, a marketing specialist, a team lead, and two sales representatives. How did you come to work with CIENCE Technologies? I did some research and interviewed a bunch of companies. Out of all of them, I liked CIENCE Technologies' approach the best, so I hired them. How much have you invested with them? We've spent about $35,000. What is the status of this engagement? The project started in May 2021, and it's ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We're happy with the amount of research they've done. The database has been effective at helping us find and validate our prospects' contact details. The CIENCE Technologies team has done a great job of building our messaging — they've successfully reached out to our prospects and found great leads for us. How did CIENCE Technologies perform from a project management standpoint? The CIENCE Technologies team is super organized, and the process has gone incredibly smoothly. We primarily communicate via email and Slack.  Additionally, we have biweekly meetings over Zoom. They present us with metrics and statistics and let us know what they're working on. The team lets us know if something isn't working, and they're quick to adjust accordingly.  What did you find most impressive about them? CIENCE Technologies isn't a one-dimensional team — they've made an effort to build a comprehensive lead generation program. They do a lot of in-depth research and data analysis. Furthermore, they consider the marketing aspect of the strategy and provide effective messaging. We genuinely feel that the whole team is working on our project; we have yet to find that level of dedication anywhere else.  Are there any areas they could improve? We did have some messaging that fell flat at some point, and they were afraid to tell us that it might not work out. I've since asked them to be more direct about giving us feedback on our suggestions. Overall, they've done a great job. Do you have any advice for potential customers? Give them as much information as you can and work closely with them on the playbook. Make sure to be clear about your messaging, content, and ideal prospects.  If you have to shift your strategy, talk to the team about it and make changes as soon as possible. You don't want to take shortcuts in the process and waste your money. --- #### Call Center Services for Marketing Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Nov. 2020 - Apr. 2021 **Project Summary**: CIENCE Technologies was hired by a marketing firm to spearhead their outbound marketing campaign through phone and email channels. The goal was to expand the client's capacity for phone and email sales. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** President, Precision Creative - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 17, 2021 **Feedback Summary**: CIENCE Technologies' rapid turnover for staff and their lack of preparation prior to meetings resulted in an ineffective feedback process. The inconsistent team lacked direction and coordination, hindering them from providing any substantial result throughout the engagement. ""Their project management, communication, and timeliness were some of the biggest reasons for our dissatisfaction."" **BACKGROUND** Please describe your company and your position there. I'm the President of a website development and marketing firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We hired CIENCE to help expand our capacity for phone and email sales. Our team in house was busy with client work and they were recommended as a vendor that could help fill the gap in our sales team. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose CIENCE because they spoke of their strong track record, support, and case studies. In addition, they had strong presentation materials and seemed to be confident in our needs. Describe the project in detail and walk through their service package, including any calling tools used. CIENCE used a variety of tools between phone lines, email, LinkedIn, etc. Their reporting dashboards seemed to be quite robust at filtering data. Who did you work with and what was the feedback process like? I'm not even sure. Our account had so many different account managers and CIENCE employees cycling through it immediately confused us and our feedback wasn't able to be clearly communicated due to the rapid turnover they had. The feedback process was confusing and they had no preparation or agenda's for anything. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? CIENCE was probably one of the biggest mistakes we've ever made. From the poor timelines and onboarding to the high turnover of staff. Even more concerning, many of the leads they were emailing turned out to be random Gmail users, many without real names, and not actual business contacts. It all made sense as to why we didn't see a single dollar of return. Describe their project management style, including communication tools and timeliness. Their project management, communication, and timeliness were some of the biggest reasons for our dissatisfaction. After we signed their contract there was very little communication and almost every deliverable was late by days or even weeks. We had multiple people from their team on calls with no agenda or direction of who is who and the rapid turnover meant it was a new group every time. This meant starting over-explaining concerns all while quality continued to go down. What did you find most impressive or unique about this company? Their reporting dashboards and presentation materials seemed to have some nice templates. However, the more impressive issue was the lack of care for our account. Are there any areas for improvement or something they could have done differently? It's possible that we were a victim of being in the right place at the wrong time. We had high hopes but ultimately we were let down at almost every turn once we signed their contract. I understand results are not guaranteed but the mismanagement of our account is the biggest issue that leaves us uncomfortable with the investment. --- #### Call Center Services for Payroll & HR Solutions Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. - Sep. 2021 **Project Summary**: In efforts to generate leads, a payroll and HR solutions firm hired CIENCE Technologies to act as their outsourced outreach team. The task was to set up sales appointments using multiple channels. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** President, IT Services Company - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 2, 2021 **Feedback Summary**: With CIENCE Technologies' help, the client noticed a respectable increase in appointments. The vendor managed tasks well and provided weekly status updates. Also, they were thorough with their work and further improved internal processes to maximize business performance. ""They were very consistent and thorough in their process."" **BACKGROUND** Please describe your company and your position there. We are a fully outsouced Payroll and HRIS organization supporting businesses with their payroll and HR technology needs. I am the President of the business. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire CIENCE Technologies, and what were your goals?? We do not have an internal outreach team that works to setup sales appointments. **SOLUTION** How did you select this vendor and what were the deciding factors? We researched multiple organizations in this space. We ultimately chose Cience based on the detail in which they managed the program and preferred their methodology. Describe the project in detail and walk through their service package, including any calling tools used. They would research target markets for us, including the appropriate contacts to assure that all contacts were up to date. They would use multiple outreach methods such as email, phone and Linkedin to gain interest and setup discovery calls. Who did you work with and what was the feedback process like? We worked with the outreach and research team to find the right market, develop the messaging strategy and then work in tandem to manage the program on a weekly basis. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Cience was able to generate more appointments that we had managed to prior, even during a down period of time as well as creating multiple levels of exposure that will help with long-term marketing plans. Describe their project management style, including communication tools and timeliness. Cience managed the program through standard weekly meetings, as well as weekly updates on all stats related to outreach efforts. What did you find most impressive or unique about this company? They were very consistent and thorough in their process. They constantly tweak the program based on where we were seeing success or lack of success. Are there any areas for improvement or something they could have done differently? None. --- #### LinkedIn, Email, & Call Campaigns for SaaS Analytics Company **The Project** - Services: Content Marketing, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: CIENCE Technologies aids the marketing efforts of an analytics company. They strategize and organize email and LinkedIn outreach and call campaigns to expand their network and secure client appointments. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior E-commerce Strategist, Dataweave - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 31, 2021 **Feedback Summary**: Equipped with unmatched technical expertise and a steadfast framework, CIENCE Technologies delivers cost-effective solutions, rewarding their client with an average of 4–6 monthly appointments. The team's collaborative nature and productive ideas ensure a harmonious and fruitful engagement. ""Their team always ensures that we’re operating as professionally and effectively as possible."" **BACKGROUND** Introduce your business and what you do there. I’m a senior e-commerce strategist at Dataweave, a digital SaaS analytics company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed to get the word out about our business through digital marketing. **SOLUTION** What was the scope of their involvement? CIENCE Technologies supports our digital marketing pipeline by organizing our email marketing and LinkedIn outreach campaigns. We coordinate with their team to strategize these campaigns and plot out the content of our messages. Additionally, they take direct discovery calls to expand our network through phone call campaigns. What is the team composition? I mainly work with their account manager, and a team of 5–6 resources from CIENCE Technologies regularly cooperates with our team to execute our campaigns. How did you come to work with CIENCE Technologies? CIENCE Technologies was first onboarded when I wasn’t in our company yet. We then reached out to them again when we needed a marketing agency to take on this project. How much have you invested with them? We’ve spent under $25,000 so far. What is the status of this engagement? Our ongoing engagement with CIENCE Technologies commenced in March 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? CIENCE Technologies has met our expectations by working hard to deliver polished and cost-effective results. They have a dependable framework, and they proactively follow this to reward us with an average of 4–6 appointments each month. Overall, we can definitely tell that they’re experts in their field through the feedback we’ve been receiving. How did CIENCE Technologies perform from a project management standpoint? We mainly communicate via Slack and email. They’re a highly collaborative team with an organized approach. We have bi-weekly meetings to discuss the progress of our campaigns, and their well-allocated resources are always keen on contributing to our discussions and guiding us throughout the process. What did you find most impressive about them? We’re most impressed with their field expertise and their in-depth understanding of our customers’ needs. CIENCE Technologies’ framework helps us meet our current benchmarks, and their team always ensures that we’re operating as professionally and effectively as possible. Are there any areas they could improve? CIENCE Technologies brings productive ideas to the table, but we can benefit from newer ideas to help shape up our upcoming campaigns. Any minor delays we’ve encountered have been due to the pandemic, and that’s something that both parties can’t control. Do you have any advice for potential customers? Be as collaborative as their team from the get-go. If you work with their team with an open mind and trust their expertise and strategies, you’ll be able to make the most of your working relationship. --- #### Lead Generation Services for Medical Company **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: May - Aug. 2021 **Project Summary**: CIENCE Technologies spearheaded a medical firm's lead generation efforts. The team identified 1,900 potential offices in the client's area. They reached out through email, phone calls, internet ads, and more. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** President, Real Sleep Solutions Management - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 30, 2021 **Feedback Summary**: The client was satisfied with the team's services. Professional and communicative, CIENCE Technologies achieved what the client envisioned. Overall, the positive results of the collaboration increased the interest of the company to hire them again. ""They delivered what they promised."" **BACKGROUND** Introduce your business and what you do there. I’m the owner of Real Sleep Solutions Management, a company designed to help physician offices to screen and test patients for sleep apnea in their own office. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We wanted CIENCE Technologies to help us find leads — people who would communicate with us and be receptive to our presentation. Their support was needed because a lot of physicians and medical offices were very difficult to reach. **SOLUTION** What was the scope of their involvement? CIENCE Technologies provided lead generation services. They helped me to find 1,900 offices in my area that were independent from hospitals. They sent them up to six emails that were followed up with a phone call. They also set up Zoom meetings with interested doctors. In addition, they placed internet ads and created a landing page so that doctors who were interested could get further details. It was their idea to use LinkedIn but due to some limitations on LinkedIn, we weren’t able to utilize it. What is the team composition? They had a team of 7–10 people. How did you come to work with CIENCE Technologies? I did my research, and I also interviewed a few companies that were recommended to me. CIENCE Technologes was the only company that could deliver at the professional level I was looking for. They were reasonably priced as well for a very small company with limited resources. Above all, they would be able to complete our project in a reasonable timeframe. I had a Zoom meeting with their salesperson before I officially partnered with them. How much have you invested with them? We spent $18,000. What is the status of this engagement? We started working together in May–August 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? What we achieved was good enough for me. With the nature of our business, I only had a limited number of medical offices to work with. As a result, I had to pause our activities and contact them if I need more leads. Overall, I was happy with their services. How did CIENCE Technologies perform from a project management standpoint? They were professional and were quick to respond. We communicated using mail and Slack, and we had biweekly Zoom calls. What did you find most impressive about them? They delivered what they promised. Are there any areas they could improve? They could try additional channels of reaching doctors such as on LinkedIn and websites, but I’m not sure if it will make a big difference. From our partnership, we’ve determined that emails and a follow up phone call has been the best method.  --- #### Staff Augmentation for Biotechnology Company **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Feb. 2020 - Ongoing **Project Summary**: CIENCE Technologies provides lead outreach and scheduling for a biotechnology company, working from internally created scripts and emails. They also contributed lead generation at the outset of the engagement.  **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Digital Marketing Manager, Biotechnology Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 18, 2021 **Feedback Summary**: Multiplying internal productivity 25-times over, CIENCE Technologies delivers 1,000 lead interactions every month. Their diverse value offerings have ensured a long-term engagement. CIENCE values flexibility and does whatever necessary to fulfill their client's needs. They are an energetic partner. ""They haven’t hesitated to accommodate our needs." " **BACKGROUND** Introduce your business and what you do there. I’m the digital marketing manager for a biotechnology company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were looking for staff augmentation firm to help with lead generation. **SOLUTION** What was the scope of their involvement? Initially, CIENCE Technologies provided us with new leads and entered them directly into our system. They also did email and follow-up phone calls to schedule appointments. We provided them with content and specific messaging for emails, as well as scripts for the phone calls. We took over lead generation, and now provide CIENCe with those leads. They, in turn, contact the leads on our behalf to schedule appointments with one of our sales representatives. What is the team composition? Andrew (SDR) is my main point of contact, and he oversees a large team. How did you come to work with CIENCE Technologies? I believe they were recommended to us, but I’m not sure. How much have you invested with them? We’ve spent $20,000 to date.  What is the status of this engagement? We began working together around February 2020, and it’s ongoing.      **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  CIENCE Technologies creates 1,000 touches per month compared to the 40 touches per month that we can produce internally. This is why we continued the relationship even after we took over lead generation ourselves. They drive a 15% response rate, which is pretty high.  Having their team take the scheduling portion of the work off our shoulders adds a lot of value, and helps us reach our goals. How did CIENCE Technologies perform from a project management standpoint? In the beginning, it was challenging for them to generate leads. However, they’re extremely good at executing outreach to the leads we provide. We communicate via Slack and use Google Docs for reporting. They upload into our Salesforce, as well, but they don’t do any CMS work, so negative responses are only included in the Excel spreadsheets. What did you find most impressive about them? They haven’t hesitated to accommodate our needs. They don’t typically do lead outreach but since making this shift, they’ve been excited to help us achieve our goals in this way. Are there any areas they could improve? I think that having a strategist on the team rather than content writers would be beneficial for this type of project. The hardest part for me has been that the content writers we were assigned to work with didn’t understand our product. They were content writers, not technical writers, and that made it difficult to get our content and scripts where they needed to be. We’ve ended up writing the scripts and content for them, and that works much better. Do you have any advice for potential customers? Utilizing this team is worth the value if you know who you want to target and have a database you haven’t been able to reach out to yet via phone calls. Make sure you have an internal process in place for following up with leads once CIENCE has made the appointment. --- #### Call Center Services for Wireless Network Provider **The Project** - Services: Call Center Services - Project size: $200,000 to $999,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: CIENCE Technologies supports a network provider's outreach marketing campaign through their call center services. The team contacts targeted clients before forwarding these to the sales team for negotiation. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Business Operations Manager, Wireless Network Provider - Industry: Telecommunications - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 16, 2021 **Feedback Summary**: Equipped with dependable expertise and high regard for their client's data set, CIENCE Technologies has exceeded their target by setting over 210 appointments, providing more avenues for sales growth. The team is keen on swiftly implementing solutions without compromising the quality of their work. ""We’re very impressed and satisfied with their responsiveness." " **BACKGROUND** Introduce your business and what you do there. I’m a business operations manager at a wireless network provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed their team’s call center services. **SOLUTION** What was the scope of their involvement? We signed a 90-day collaborative trial contract with CIENCE Technologies, which was built around testing the efficacy of their business development team. We went through a data enrichment process to put together a data set and a robust workflow process that they could use during the next phase, which was our outreach marketing campaign. During the outreach phase, we assigned 10 of their resources to contact potential clients via call, email, and social media — our target market consisted of different property owners that met the criteria set by our sales team. Once CIENCE Technologies succeeded in getting in touch with them, our goal was to have them set an appointment with our sales team for further negotiation. What is the team composition? Our main point of contact is Melanie (Team Lead & Account Manager). We also communicate regularly with Oksana (Data Researcher), and work with 10 business development representatives, along with two of their managers and a data services manager. How did you come to work with CIENCE Technologies? CIENCE Technologies was onboarded before I started working for my company, so I wasn’t part of that decision-making process. However, it’s clear to me that one of the reasons why our company continues to rely on their services is their service level that fairly justifies their pricing. How much have you invested with them? We’ve spent $200,00 for the first 90-day contract, and another $86,000 for the newly renewed contract. What is the status of this engagement? We started in March 2021. Our first contract has just expired, so we’ve recently renewed another 90-day contract with CIENCE Technologies. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We originally set a program goal of having CIENCE Technologies generate a total of 180 appointments for us. That alone would’ve been a success metric for us, but their team has exceeded our expectations by setting over 210 appointments. More importantly, these appointments were of high quality, so we’re extremely impressed with the opportunities that their team has set up for us.  While our product has quite a long selling cycle, we’re confident to move forward with the numbers that CIENCE Technologies delivered. We’re now in the process of moving down the pipeline and tackling contract negotiations before the final contract signing phase. How did CIENCE Technologies perform from a project management standpoint? We communicate via email, Slack, and phone calls. CIENCE Technologies is an excellent team in terms of project management. They quickly implement any solutions and adjustments that are forwarded by our team. As project managers, we’re very impressed and satisfied with their responsiveness. Are there any areas they could improve? Their call team can use more sales training to refine their skills and help them overcome objections. Do you have any advice for potential customers? Hire CIENCE Technologies — they’re a great team to work with. It would also help to provide their callers with specific instructions and scripts to make the most of their services. --- #### Digital Marketing, Research & Design for Internet Provider **The Project** - Services: Market Research, Other Design, Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Feb. - May 2021 **Project Summary**: CIENCE Technologies headed the email and LinkedIn marketing efforts of an internet provider. The team aided in market research to identify areas of target based on geography. They also designed a landing page. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Chief Revenue Officer, Internet Provider - Industry: Telecommunications - Review Type: Phone Interview - Verified **The Review** — Jun 15, 2021 **Feedback Summary**: Equipped with dependable marketing efforts and a keen capacity to overcome project constraints, CIENCE Technologies rewarded their client with an optimized marketing presence. The team pooled additional resources to speed up the process when necessary, projecting a professional work approach.  ""CIENCE Technologies’ communication skills were spot-on throughout the partnership." " **BACKGROUND** Introduce your business and what you do there. I’m the chief revenue officer at a tri-state regional fiber internet provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed their help to get the word out about our services and extend our sales capabilities. **SOLUTION** What was the scope of their involvement? CIENCE Technologies designed a multifaceted campaign that dealt with our call center services, email marketing, and LinkedIn messaging and connections.  We cooperated with our marketing and messaging teams, and they researched businesses within the geographic areas where our services were offered. CIENCE Technologies then worked on customizing their marketing efforts to target those areas in generating campaigns and appointments. Additionally, their team designed our landing page and other creative marketing materials that helped us collate responses from our outbound campaigns. What is the team composition? We worked with a development representative who walked us through the agreement and the entire process, their project team composed of a project manager and a researcher, and their account management team. There were also behind-the-scenes resources from CIENCE Technologies who worked on other aspects of the project. How did you come to work with CIENCE Technologies? I found CIENCE Technologies online after looking for potential partners to work with. I decided to choose their team because unlike other service providers, they were a well-rounded team that brimmed with marketing expertise and offered a wide array of services. How much have you invested with them? We spent about $25,000.   What is the status of this engagement? We kicked off our collaboration with their team in February 2021 and concluded at the end of May of the same year. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re very satisfied with the results that CIENCE Technologies delivered. While we would’ve benefited more from a prolonged engagement due to our narrow scope of target, their team was able to make do with that geographic information and provided us with an exceptionally maximized presence. How did CIENCE Technologies perform from a project management standpoint? CIENCE Technologies’ communication skills were spot-on throughout the partnership — we definitely got what we paid for in that aspect. Their team managed to pool more resources and optimize the entire process to adapt to the geographic challenges they met.  They did everything in their power to meet our expectations despite those hurdles, and we truly respected that level of professionalism. What did you find most impressive about them? We were most impressed with their high-quality deliverables. They swore by a structured and disciplined approach to consistently provide us with positive results, and that for me was exciting to witness. Are there any areas they could improve? They could work on scoping the project more thoroughly to understand the customer’s needs and the amount of time it would take to deliver those. If they could close that research gap and reach out to their partner for any potential hindrances, a huge opportunity would await them in this industry. Do you have any advice for potential customers? First of all, don’t hesitate to hire CIENCE Technologies. Secondly, be sure to prepare for the onboarding process and address everything you want out of the engagement from the get-go. --- #### Omnichannel Lead Generation for IoT Services Company **The Project** - Services: Market Research - Project size: Confidential - Project length: Nov. 2019 - May 2021 **Project Summary**: CIENCE Technologies provided lead generation and targeting services for an IoT professional services company. The team also helped with messaging to inform companies of their services.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director Engineering Services, IoT Services Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 11, 2021 **Feedback Summary**: CIENCE Technologies met expectations. The team performed well from a product sales perspective, and they’re quick to remedy any issues. They were organized, efficient, and professional throughout the project. CIENCE Technologies is a capable vendor that excels at meeting project deadlines.   "“The process is very smooth compared to what I have seen with other vendors.” " **BACKGROUND** Introduce your business and what you do there. I am the director of engineering services of an IoT professional services company. We provide engineering services to IoT-specific manufacturers and the consumer. I am responsible for getting new leads for our company in the US market. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed to generate new leads. We had been fairly successful in India, and we were expanding in the US. We did not have as many referrals as we wanted and did not have enough of a customer base; we wanted to increase our leads and our revenue generation. **SOLUTION** What was the scope of their involvement? From our perspective, CIENCE Technologies does two things; first, they research companies that may be relevant to us by defining an ideal customer profile. Then, they get a list of companies that we can potentially target. They also help us with the messaging to let companies know about our services. Afterward, they do the final omnichannel outreach, meaning that they do email, calling, as well as LinkedIn and other social media sources to contact the customers on our behalf. What is the team composition? Our main points of contact are the project manager one other person. They are project leaders, and they help organize the project for us. We have also worked with their CMO. How did you come to work with CIENCE Technologies? We started looking at a lot of companies in the space that could help us generate leads. After a vetting process of about 2–3 months, we finally selected CIENCE in part because of their Clutch reviews, as well as their processes. What is the status of this engagement? The partnership began in November 2019, and it will be completed as of May 2021.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? From a metrics perspective, it is mixed results for us; I wouldn’t necessarily fault CIENCE for this. From a normal product sales perspective, they have been pretty good over the course because they also adjusted to what we have asked them to do. There were always issues with a person here and there, but they were quick to resolve the situation by either replacing them or training them better. From an overall metrics perspective, it’s a mixed result because of the cost. For us, the ROI probably was approaching a certain limit. We spent about a year and a half doing this and we see that the results are getting plateaued. How did CIENCE Technologies perform from a project management standpoint? They have a set of project management tools. We communicate via Slack and scheduled meetings as well. What did you find most impressive about them? The process is very smooth compared to what I have seen with other vendors. Escalations are pretty rare and low. Are there any areas they could improve? They can probably have a faster turnaround time on their marketing advice. They probably also need a senior director or a similar position on the project. A quarterly report to the executive team on the consumer side would be useful to let us know what’s happening. Not all of them understand the marketing space, and they could help make us understand a little bit better. Do you have any advice for potential customers? You can’t assume that it’s a hands-off experience. CIENCE can only help as long as they have good information on what you expect out of them or the domain that you are in. You need to be prepared to make sure that you provide the information to them.     --- #### Lead Generation Campaign for Cybersecurity Company **The Project** - Services: Business Consulting - Project size: $10,000 to $49,999 - Project length: Aug. 2020 - Mar. 2021 **Project Summary**: CIENCE Technologies provided inbound and outbound campaign management services for a cybersecurity company. The team helped their client secure qualified leads for their account managers. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Sr. Marketing Operations Manager, Automox - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 29, 2021 **Feedback Summary**: CIENCE Technologies' efforts helped secure 13 meetings and two deals, totaling $35,000. Once an account manager joined the project, the engagement was organized and well-coordinated. The team was knowledgeable throughout the project and guided their client through effective campaigns. "“They were definitely cost-effective.” " **BACKGROUND** Introduce your business and what you do there. I’m the senior manager of marketing operations at a cybersecurity company. We do endpoint management and packing. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We had a lot of success from an inbound marketing perspective. We’ve been going through scaling and growth challenges. We needed to assess whether the volume of inbound leads we were receiving was high quality. We also wanted to figure out if we needed an SDR team in-house. **SOLUTION** What was the scope of their involvement? CIENCE Technologies did inbound and outbound lead generation campaigns for us that qualified leads. From an outbound perspective, we came up with a strategy for how we would reach out to certain prospect segments. The CIENCE team helped us get meetings set for our account executives. What is the team composition? We worked with business development representatives (BDRs), lead researchers, and SDR callers. There were six people in total. How did you come to work with CIENCE Technologies? We did research on different review sites. We also had calls with vendors that offered similar support. We found that CIENCE offered more than the other providers without requiring us to sign up for an entire year. We also liked how we got campaign support in addition to a caller. How much have you invested with them? We spent $30,000. What is the status of this engagement? We signed one with them in August 2020, and we wrapped up in March 2020 because we were able to bring some BDRs in-house. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They were able to set 13 meetings for our inbound and outbound campaigns. We saw that as a success, given the kinds of campaigns they were running. We have two deals in our pipeline now that total about $35,000. How did CIENCE Technologies perform from a project management standpoint? Communication was a bit rough at the start. Once we got an account manager assigned to us, communication got a lot better. We used Google Data Studio to set up full reports. The team was really flexible about using our internal sales tools so that we could make sure we were tracking properly. We got weekly updates, and the team was super responsive to emails. What did you find most impressive about them? The flexibility and the range that they offer stand out. Having marketers that understand how to run campaigns was huge for us as a startup. CIENCE Technologies really took the lead and provided as we needed. They were definitely cost-effective. Are there any areas they could improve? They could take the lead more from the start. That being said, the organization definitely improved once we had an account manager. Do you have any advice for potential customers? My advice is to have a dedicated person internally that has the bandwidth to manage the project. Have a good idea of your segments, and what you’re trying to achieve can help kick things off faster, too. --- #### Marketing & Advertising for Insurance Company **The Project** - Services: Advertising, Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Apr. 2021 **Project Summary**: An insurance company hired CIENCE Technologies to generate leads. They'd send out emails and follow up with phone calls to schedule appointments for the insurance sales team to meet with potential agents. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 3.0 - Willing to Refer: 3.5 **The Reviewer** VP Product Management, Centricity - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 21, 2021 **Feedback Summary**: CIENCE Technologies mostly met the goal of appointments per week. Unfortunately, those that signed up through the process weren't productive so the investment had a negative ROI. The team at CIENCE Technologies was organized and communicative, although they failed to fully understand the product. ""We had a goal to get 3–5 appointments a week, and for the most part, we did." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of product management for Centricity, an insurance company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were trying to generate business leads for independent insurance agents to sell and distribute to. **SOLUTION** What was the scope of their involvement? They would send out emails and follow up with phone calls to generate interest. They’d then try to schedule an appointment to talk with me so that I could make the sales pitch and try to move the prospect to close and sign a distribution agreement. We provided them a list of independent insurance agents and they’d go and set up waves of emails. What is the team composition? We started off with a sales manager, and now we have an account manager. We also have a team lead. How did you come to work with CIENCE Technologies? A colleague of mine found them and I had a couple of discussions with them. I liked their approach to marketing and the price was good. How much have you invested with them? It was nearly $30,000. What is the status of this engagement? We worked together from October 2020 until April 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We had a goal to get 3–5 appointments a week, and for the most part, we did. We had really in-depth conversations for about 60% of those appointments, and we then closed on about 60% of those conversations. In total, we had about 30% of all appointments sign up. Unfortunately, we haven’t seen much production from the distributors who have signed up, so we’re pausing to reevaluate our options as we’ve had a negative return on investment. How did CIENCE Technologies perform from a project management standpoint? We had weekly reports and biweekly meetings. What did you find most impressive about them? They followed their process well. They’re very organized and kept excellent records. Are there any areas they could improve? They never fully understood our product and what we offered. Some people would email us to get a better understanding of what our product was before they committed to talking to us. They didn’t have the knowledge to answer those questions. I wound up taking those questions and giving them responses. They did tell us at the beginning that they’ve never tackled a product like ours. Do you have any advice for potential customers? Be really involved. I was much more involved than their typical client. I found that to be helpful because there were some missed opportunities. Train them as much as possible. I also think our product wasn’t right for this project. --- #### Call Center & Voice Services for Pathogen Elimination Co **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Dec. 2020 - Ongoing **Project Summary**: CIENCE Technologies handles email marketing and call center services for a pathogen elimination company. Their team contacts decision-making individuals at HVAC companies converts turns leads into appointments. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** COO, Pathogen Elimination Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 22, 2021 **Feedback Summary**: They've provided 77 meetings and helped increase the average email open rate to 28%. CIENCE Technologies' approach and outreach are having a significantly positive impact on the partner's business. There's full transparency through biweekly progress meetings and access to recorded calls. "“CIENCE Technologies has done a great job of putting a complete program together.” " **BACKGROUND** Introduce your business and what you do there. I’m the COO of a pathogen elimination company. We have an air purification system that works within the HVAC ducts and continuously distributes negative ions throughout the entire environment along with regulating and monitoring those ions so that it kills any pathogens, odors, and viruses, and then eliminates them to 99.94%. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We needed additional assistance in getting in front of a majority of the HVAC companies within the market throughout the US. Essentially, we needed dealers and set up clients to be able to call these individuals directly. These dealers would set up appointments for us so we can go ahead and create the sales aspect or dealership we need for the distribution of our product line. **SOLUTION** What was the scope of their involvement? CIENCE Technologies is mainly providing call center services. They send out emails directly and blindly to all the HVAC companies. Then, they contact these individuals, specifically upper-echelon employees like presidents, CEOS, and general managers — the decision-makers — who can make the call on whether or not to carry our product. Their team did the research on finding out who the best person to call at these organizations were. We provided the technical information for them to go ahead and have an intelligent conversation with these individuals. The objective is that these conversations turn into appointments for us. These appointments are then distributed to our sales team and CTO who can answer any technical questions they may not be able to answer. Initially, we worked together on a document that we follow on a day-to-day basis. we provided CIENCE Technologies with that information, and they created the script. I reviewed and approved the script. From there, they took on the responsibility to make those phone calls directly. What is the team composition? We worked with seven individuals of their sales team who were both account managers and support staff before the launch of the project. Right now, we deal with 4–5 individuals. How did you come to work with CIENCE Technologies? We found them through a service that was an affiliate of ours. Through that chain, we called them and started discussions. They fit a perfect need for us in contacting efforts and being our sales arm. Additionally, they were a great fit from a cost perspective. We’re a small and growing company; we don’t have a very large staff. How much have you invested with them? We’ve invested approximately $35,000 to date. What is the status of this engagement? Our ongoing engagement started around December 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Everything is going fantastic. They’ve provided us with approximately 77 meetings to this point. The response has been astronomical. Our email open rate has been 28%. It’s been unbelievable as has the follow-up from them afterward. CIENCE Technologies is making these phone calls after they send the emails. This spearheads the leads to look into the email specifically which then gives us a better open rate. We’re extremely happy with the amount of response we’re getting in that respect. We’re also getting an immediate response when CIENCE Technologies calls them on the phone and talks about what we have to offer. We have a lot of interest and have closed a couple of deals because of their assistance in getting connected with the right individuals. Our team has a myriad of individuals who are currently testing our product line inside their own facilities right now. We expect them to become dealers in short order. Our team anticipates that we’re going to continue this program right now. It’s paying off in dividends at this point so we’re happy with the structure we’ve set up. How did CIENCE Technologies perform from a project management standpoint? Every two weeks, I have a meeting with them where they provide the progress of what has been going on the last couple of weeks, making changes to our pitches, and providing them with more technical information. During these meetings, we also review all the metrics from the last two weeks. We have the ability to look up and pull reports as well as view the call logs to find out what they’re saying to these individuals during the conversations. They record these conversations, so we can also listen to them and customize our answers to the questions they ask specifically to help our customer service reps reply better. It’s an educational process on both sides. Are there any areas they could improve? Because we’re such a technical company with such a difficult technology to learn and understand, it’s difficult for laymen to understand the science that goes into it. From a technical aspect, they’ve done an admirable job with the information we’ve provided them. However, it’s extremely difficult for them to answer specific scientific questions that may come up in certain conversations. Overall, they’re doing a good job in getting these leads and setting up meetings so we can answer the difficult scientific questions. Do you have any advice for potential customers? Follow their lead. CIENCE Technologies has done a great job of putting a complete program together. You get out of it what you put into it. If you provide them with little information, you’re going to get less of a response. The more information about your program, the better the response they’ll be able to give you. It’s all about communication. Make sure to keep up the communication between your teams. --- #### Sales Development Services for Computer Software Company **The Project** - Services: Business Consulting - Project size: Confidential - Project length: Nov. 2020 - Ongoing **Project Summary**: CIENCE Technologies provides sales development services to a software company. The team researches technology company stakeholders with specific expertise, doing outreach and booking meetings with prospects. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 0.0 - Willing to Refer: 4.5 **The Reviewer** Sales Development & Operations Lead, Computer Software Co - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 24, 2021 **Feedback Summary**: CIENCE Technologies has proven successful at prospecting appropriate stakeholders, leaving the client confident that their lead generation services will culminate in functional partnerships. The collaborative team executes a strategic, data-driven process. They manage expectations well. "“CIENCE has been prompt and on top of everything.” " **BACKGROUND** Introduce your business and what you do there. I’m in charge of sales, development, and operations at a software company. We specialize in wireless technology for industrial IoT applications. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? The entirety of our business is the partner channel we’re trying to build throughout North America, and we engaged CIENCE to help us do that by running a campaign. **SOLUTION** What was the scope of their involvement? CIENCE finds stakeholders at technology systems integrators with the appropriate expertise in industrial IoT and networking. CIENCE books meetings for us with those stakeholders so that we can explore potential business partnerships.  They’ve presented us with quite a bit of information, which is supported by our own previous experiences in business development: metrics, approaches, and methodologies. They engage with some of the business practices we’ve come to expect of anyone working in the business development industry. What is the team composition? I’ve worked with quite a few of them. We had initial conversations with their sales team, and Tetiana (Research Team Lead) has been our project manager on an ongoing basis. She helps organize and keep things on track. I collaborated with another member to set up the messaging.  I’ve also gone back and forth quite a bit with one of their researchers to make sure that the prospects we engage match the profiles we set up. I talk to the business development representatives if they have questions about the outreach. How did you come to work with CIENCE Technologies? Our VP of global sales found them. The two of us had been working together for a long time and were very much aligned on the business development practices we wanted to engage versus avoid. We wanted to approach this as a reputable and measurable process from beginning to end.  Our experience was that a lot of people in the industry talked about sales in very ephemeral terms. CIENCE made a point of really driving home that they had a documented process backed up by data, and they were happy to share some of their success stories. As we looked at their process, we found that it mirrored the practices we engaged in. The deciding factor for us was that CIENCE had a well-documented and research-backed process that aligned with best practices in our field. What is the status of this engagement? We started working with CIENCE in November or December 2020, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The key metric is the partners that we’re able to onboard. The reality is that this is a long process, and we’re still looking at early indicators. However, CIENCE has been able to find stakeholders with the right titles at appropriate companies to have introductory conversations with us. They’ve found us a number of good leads, which is entirely the point of this engagement. Over time, some of those leads will evolve into functional partnerships, but we have a long lead time. How did CIENCE Technologies perform from a project management standpoint? They have a process, and they stick to it. We have regular calls to manage the engagement. CIENCE has been prompt and on top of everything. If anything, I’ve lagged a bit on some of the follow-up that I have to do, but CIENCE is effective at communicating. Most of my communication is with Tetiana and her colleague in charge of research. We use Slack. We’re a very niche market, so this engagement has been a bit of a challenge, both for us and CIENCE. They’ve worked collaboratively with us. We regularly engage in conversation with them to help adjust the strategy and ensure the proper fit of the prospects being engaged. They’ve been very responsive to that. What did you find most impressive about them? CIENCE tracks all metrics. They track metrics by channel, look at positive and negative response rates, and benchmark things against what they’ve seen in the past and what their research indicates as being standard in the industry. They manage expectations well, and they seem to be delivering on the process they initially agreed to. Are there any areas they could improve? It’s hard to say because the nature of the work is difficult to quantify. This engagement isn’t about checking boxes; rather, it’s a matter of process and methodology. If I were to have a criticism of them, it would be that certain aspects of how they approach messaging and outreach are different than how I’d do it personally. That’s not to say that it’s better or worse — in fact, their approach might be better. They seem to focus quite a bit on data and outcomes. At the end of the day, they are booking meetings, and some of those might actually lead to great partnerships. Do you have any advice for future clients of theirs? I recommend paying attention to the metrics and looking at what the industry standards are. If the client doesn’t know them, CIENCE will happily share them. They might have a bad week or month, but they don’t try to cover anything up.   Clients should take advantage of how CIENCE structures the process. They should also be very involved with CIENCE and ensure that the verbiage used for outreach lines up with the organization. That’s something we needed to spend a bit of time on, especially since we’re in a bit of an odd situation that’s different from the clients that CIENCE usually works with. However, they’ve been very adaptive and receptive, and I’d encourage anyone working with them to actually collaborate and pay attention to the details. --- #### Lead Generation for Blockchain Technology Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Dec. 2020 - Ongoing **Project Summary**: CIENCE Technologies led an outbound marketing campaign targeting ideal customers for their client. They curated a list of contacts, drafted content, and called potential customers to generate leads.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, VeChain - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 28, 2021 **Feedback Summary**: CIENCE Technologies has significantly increased the number of new deals. Their emails have a high open-rate and their calls have generated enough interest that many people have scheduled demonstrations. The team is professional and follows a strategic process to ensure the client’s satisfaction. "“They’ve earned my trust and respect; I have the utmost confidence in them.”   " **BACKGROUND** Introduce your business and what you do there. I’m the general manager for the Americas at VeChain, a provider of enterprise blockchain software and traceability software. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? We were relatively new to the North American market and were looking to expand in the US. We were trying to scale our outbound sales operations without having to make a huge investment in hiring, developing, and training an internal team. We hired CIENCE Technologies to help us generate leads. **SOLUTION** What was the scope of their involvement? They conducted market research and delivered a curated list of contacts who fit our target audience. From there, they led an outreach campaign for us. Then they created content for social media, emails, and landing pages. They also wrote phone scripts for their outbound callers. Then they executed the campaign by reaching out directly to our target audience. What is the team composition? We worked with 15 people in a variety of roles, including campaign strategists, researchers, project managers, outbound phone callers, and account representatives. How did you come to work with CIENCE Technologies? I searched on Google for outbound sales companies and came across their website. I was very impressed with the way their site outlined their services and value proposition. I scheduled a follow-up call and met with one of their sales representatives. I was really impressed with how they handled the sales process. They were professional and communicated well, so I knew they would handle sales effectively for my company. The detailed reviews on Clutch also helped me feel confident in my decision to work with them. Their reviews were authentic and highlighted the quality of their work. What is the status of this engagement? We started working with them in December 2020 and the project is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Their methods have been very successful. We have a very high open rate on our emails and many people have scheduled appointments. Since we’re able to reach more people, we’ve signed more deals as well. By partnering with CIENCE Technologies, we were able to scale our outbound sales efforts very rapidly. How did CIENCE Technologies perform from a project management standpoint? I have been very happy with how quickly they work. If anything, we have to work hard to keep up with them. They’re very efficient and it’s clear that they follow a defined process. They have a lot of specialists that are very good at what they do. Once we signed the agreement, we set up a Slack channel so we could communicate with the team on a daily basis. We also use Google Docs for information sharing and a Google-based data dashboard that they use to share with us the success of the campaigns. We also really enjoyed working with our project manager. Overall, it was a great experience. What did you find most impressive about them? I was very impressed by their professionalism. They have a clearly defined process to ensure that they follow through on their deliverables. They also have very good people skills and they interact with clients very well. They’ve earned my trust and respect; I have the utmost confidence in them. Are there any areas they could improve? They move very quickly because their process is so well-defined, and there was one instance when they began working on one aspect of the campaign that I would have liked to have been more involved in. It was a minor issue, but they could communicate their steps to us a little better. Overall, I’ve been very happy with them. Do you have any advice for potential customers? To get the most out of the engagement, new clients should be prepared to dedicate the time and resources to completing the onboarding assignments. When we first started working with CIENCE Technologies, they gave us several pieces of homework related to our messaging, products, unique selling proposition, and target market. We found that we weren’t thinking about our business in the way we needed to for our outbound sales campaign to be effective. Clients that can focus on completing the exercises well will get a better return from their investment. --- #### Lead Generation for Beekeeping Service **The Project** - Project size: $10,000 to $49,999 - Project length: Mar. 2020 - Ongoing **Project Summary**: A beekeeping service hired CIENCE to provide lead generation services. The team helped the client identify, target, and set appointments with their ideal customer. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Director, Beekeeping Service - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 18, 2021 **Feedback Summary**: Internal stakeholders are impressed with CIENCE’s services, which has increased the client’s contracts by about 4,000. Throughout the engagement, the team’s creative problem-solving, attention to detail, and prompt customer service has set them apart from their competition. ""CIENCE is an excellent team." " **BACKGROUND** Introduce your business and what you do there. I’m the corporate sales director for a beekeeping service. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with CIENCE Technologies? Our offering is brand new, and as companies move forward with their sustainability efforts, we’re one small component to that. Since many companies aren’t aware of our services or how they can help their businesses, we needed lead generation support. **SOLUTION** What was the scope of their involvement? CIENCE assists us with getting appointments with clients. We work together with the team to develop the profiles of our ideal customers. From there, they use their services and technology to schedule appointments with us with representatives from companies who fit the profile. What is the team composition? We have an account manager and two people on the research side. For the appointment-setting services, we work with another person, for a total of four contacts. How did you come to work with CIENCE Technologies? One of our marketing teammates did a lot of research, and we looked together at all the different available options. We made a list of several companies, listened to their presentation, and met as a group to decide which group would be the best fit for us.  We took the final 20, narrowed it down to three, and in the end, selected CIENCE. How much have you invested with them? We’ve spent approximately $47,000. What is the status of this engagement? We’ve been working together since March 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The quality of their work is very good. To date, we’ve signed contracts equaling 3,880, with verbal commitments for an additional 13,000. In the pipeline, we have 75% in terms of stage at 30,000, and at 50%, another 50,000. How did CIENCE Technologies perform from a project management standpoint? CIENCE is an excellent team. At the beginning of the project, we met once a week. Now we meet every other week. During those meetings, we review what we’ve been working on since our last meeting, and see if there are any tweaks that need to be made and go over general feedback. They’re very responsive. In terms of tools, we use Slack, Google Sheets, and email. We also established it so that CIENCE could put data in Salesforce and Calendly. What did you find most impressive about them? It’s a high-touch partnership. Their services are very personal. On several occasions, we’ve heard comments from people who are impressed with our ability to get in touch with them. We’ve even had people ask who we’re using, because they want CIENCE’s services as well.  We’ve had prospects who’d never even heard our name, but by the time I met with them, they’d already had multiple, pleasant communications with the CIENCE team. Are there any areas they could improve? They were always very open to the details we wanted implemented and accepting of how we wanted to be represented. Do you have any advice for potential customers? If you’re a small company like we are, and it’s a big deal to come up with a budget to do something like this, put the time in so that you really understand what you want to communicate and how you want to communicate it. --- ## Portfolio & Awards ### Solutions we offer We offer a variety of software service packages, including subscription-based pipeline generation around Intent Data, Targeted Advertising, SDR Teams, Dedicated Researchers, and Sales Development Reps. Get in touch with us to talk about your needs and we'll recommend the best solution. ### Campaign Analytics We provide comprehensive daily reporting to our clients that feature data analytics on an easy-to-see dashboard to chart our activities and their successes. ### Multi-channel Approach Every lead has their preferred way of communicating, and we're experienced in getting to them from every angle — calling, emailing, social media (LinkedIn), web, and offline boost the familiarity of your brand and unique value. ### Campaign dedicated Landing Pages Our service packages include custom landing pages and targeted advertising that deliver greater prospect experiences, bringing you awareness and ever closer to a closed deal. ### Our Case Studies Studying our own work is the key to understanding how we can do better for you and our clients. Check out more than 100 case studies collected over our experience in working with hundreds of clients in 150+ industries: https://cience.com/case-studies/   ### Sales Journey Highlights Over the years, we've become experts in leading the lead through each of these six stages of the sales journey. Work with us! https://www.cience.com/pricing  ### Project with Google ### Project with Microsoft ### Project with Shuttershock ### Project with Uber ### Project with Okta ### Project with Wrike ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_lead_generation_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_telemarketing_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_appointment_setting_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_advertising_company_centennial_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_inbound_appointment_setting_company_2026.svg) ### Industry Recognitions - Enterprise Sales Development with John Girard - Cience on LinkedIn - CIENCE #791 on Inc 5000 Fastest Growing List 2022 - The Best BPO Companies of 2022 - #588 in Inc 500 Fastest Growing Companies 2021 - CIENCE Awarded Great Place to Work® Certification - Best CEOs of 2021 (John Girard) - Best Company Culture 2021 - Best Companies for Women 2021 - Best Companies for Diversity 2021 - INC 5000 - Financial Times Americas 500 Fastest Growing Companies ## Key Clients - Nasdaq ## Packages ## Locations (3) ### Denver, CO (Headquarters) - 1624 Market St Ste 226 #99737 - Denver, CO 80202 - United States - 1001 - 2000 employees - Phone: 9494242906 ### Kyiv, Ukraine - Saksahanskoho St., 37-K - Kyiv 02000 - Ukraine - 1001 - 2000 employees ### Guadalajara, Mexico - Av Adolfo López Mateos Nte 95 - Guadalajara 44648 - Mexico - 1001 - 2000 employees ## Contact CIENCE Technologies [Send a message](https://clutch.co/profile/cience-technologies) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/cience/) - [Facebook](https://www.facebook.com/cience.tech/) - [X](https://twitter.com/ciencecom) - [Instagram](https://www.instagram.com/cience.technologies/?hl=en)