Top Inbound Call Center Services in Berlin
18 Companies
List of the Top Berlin Inbound Call Centers Services
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Berlin, GermanyServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesSee all 46 projectsHelpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.
Reviews mention Timely
Overall, client feedback reflects a highly positive sentiment regarding Helpware's timeliness. Clients noted that Helpware consistently delivers projects on time and communicates effectively. For instance, one client stated, "They completed every project on time and without critical errors," while another praised their "quick turnaround time to make changes". Additionally, feedback highlighted the proactive communication and collaborative approach of Helpware's management team, reinforcing their reputation for reliability and efficiency.-
Customer Support Services for Grocery Delivery Company
5.0 May 1, 2023On point and timely. Near seamless. The leadership team has taken our current processes, learned them quickly, and trained the new teammates. Leadership provides additional up-training when needed, and they’re open to weekly meetings with our core leadership team to make sure we align on any changes in workflow.
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Centralization Process & Outsourcing Svcs for Treatment Firm
5.0 Aug 18, 2021Their communication skills are outstanding, and their project management process is good. Above all, they meet their deadlines.
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Call Center Services for Online Store Platform
5.0 Dec 17, 2020The turnaround time to make changes. When we needed a schedule adjusted, they are very quick to make the change in a way that benefits everyone and causes no disruptions.
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Office Support Resources for Hiring Company
5.0 Oct 6, 2018They provide strong communication over email, Slack, and Zoom. They complete tasks quickly and effectively, and their off-site status hasn't caused any problems.
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Staff Aug & Back Office Outsourcing for Cybersecurity Co
5.0 May 13, 2025All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative.
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Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
See All Locations (9)Berlin, Germany
Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 107852 - 5
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$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingSee all 23 projectsCCIG Group is a professional customer service and support company that specializes in handling inbound and outbound communications, complaint management, and multilingual assistance across various industries. Reviews indicate a strong cultural fit, high flexibility, and consistent on-time delivery, with over 90% of feedback highlighting their adaptability and professional project management. Approximately 85% of reviews noted their exceptional responsiveness and operational efficiency.
7 of 8 reviews are 5 stars$50,000 – $199,999 avg. project costRead 8 Recent ReviewsReviewed 8 times in the past 6 months
In the past six months, CCIG Group has received positive feedback for their exceptional flexibility and responsiveness in customer service projects across various industries. Clients highlighted their impressive performance metrics, such as a 98% call answer rate and successful management of 7,000 calls monthly. Notably, one client praised their ability to quickly adapt to dynamic needs, while another emphasized their commitment to quality and effective collaboration. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and confidence in CCIG Group's capabilities.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.Was this helpful?
More responsive than most other service providers
Get in TouchCCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (13)Berlin, Germany
Kurfürstendamm 15
Berlin, Germany 1071916 - 20
+49 30 220 131 023
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$1,000+Undisclosed50 - 249Berlin, Germany
Services provided
70% Back Office Outsourcing10% Call Center Services10% Content Writing Services +1 service10% Email MarketingSee all 71 projectsTop Virtual Assistant is a service provider specializing in virtual administrative support, including customer communication, scheduling, and task management. Across various industries like towing, construction, and childcare, they have been praised for reliability and professionalism, with positive feedback comprising 100% of reviews. Approximately 90% of reviewers highlight improved efficiency and organization, underscoring the company's effective project management and flexibility.
Reviews mention Efficient
Clients consistently praised Top Virtual Assistant for their efficiency and promptness in managing tasks. One client noted a significant reduction in response times and improved productivity, allowing their team to focus on core functions. Another highlighted the timely delivery of project milestones and quick adaptations to changing requirements. Overall, the sentiment reflects high satisfaction with their organized approach and ability to handle administrative workloads effectively.-
Customer Support Services for Life Insurance Company
5.0 Aug 15, 2025Their project management was efficient, with deliverables consistently provided on time. They were responsive to our needs, quickly addressing requests and adapting to any changes in requirement.
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Back-Office Support for Nonprofit Organization
5.0 Nov 29, 2025Project management was smooth and reliable. Deliverables were consistently delivered on schedule. Communication was clear and prompt; whenever there was a task update or a change required, the team responded quickly and efficiently.
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Back-Office Support for Nonprofit Organization
5.0 Nov 29, 2025What stood out most was their organizational discipline and attention to detail. Unlike typical admin support, they proactively identified process bottlenecks and suggested improvements. Their ability to handle routine tasks efficiently yet thoughtfully, freeing up our internal resources to focus on strategic work, was especially impressive.
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AI Agents for Appliance Repair Company
5.0 Dec 6, 2025Top Virtual Assistant managed tasks efficiently. They responded to queries promptly, adhered to agreed weekly task logs, and delivered assigned tasks reliably within expected timeframes. Communication channels were clear, with regular updates and transparency around progress.
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Virtual Assistant Services for Towing Company
5.0 Feb 2, 2026We noticed improved response times, better call handling, and smoother dispatch operations. Customer communication became more organized, which helped reduce missed calls and improve overall service efficiency. Project management was efficient and well-structured. Communication was clear, tasks were handled on time, and the team remained responsive whenever support was needed.
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14 of 14 reviews are 5 stars$10,000 – $49,000 avg. project costRead 14 Recent ReviewsReviewed 14 times in the past 6 months
Recent reviews for Top Virtual Assistant reflect a consistently positive sentiment, highlighting their professionalism, responsiveness, and effective project management. Clients noted improved operational efficiency, faster response times, and enhanced communication. Specific feedback emphasized their adaptability and organizational skills, which allowed businesses to focus on core activities. While some suggested more frequent progress updates, overall experiences were highly satisfactory, indicating that Top Virtual Assistant is a reliable choice for administrative support.Was this helpful?
More responsive than most other service providers
Get in TouchTop Virtual Assistant is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (7)Berlin, Germany
10 Potsdamer Platz
Berlin, Germany 1078516 - 20
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Services provided
70% Call Center Services10% Back Office Outsourcing10% Customer Service Outsourcing +1 service10% Insurance Services & BrokersCall center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$5,000+$25 - $49 / hr10 - 49Berlin, Germany
Services provided
45% Sales Outsourcing40% Call Center Services15% Email MarketingSee all 10 projectsAcquireOne is a strategic consultancy specializing in B2B sales services, including Strategy, Outreach, and Closing. The company has consistently received positive feedback for its modular approach and ability to integrate seamlessly with existing processes, achieving a 40% increase in qualified leads within three months for one client. Reviewers commend AcquireOne’s professional project management and flexibility, although a few suggest more proactive updates during extended project phases.
Reviews mention Unique expertise
Clients have expressed high satisfaction with nxt milestone's unique expertise, particularly highlighting their deep understanding of the German market and their professional approach. One client noted that nxt milestone demonstrated superior knowledge during initial discussions, leading to a smooth onboarding process. Furthermore, the responsiveness and competence of their team were frequently praised, with clients appreciating their ability to facilitate urgent communications effectively.-
Branding & Business Development for AI Technology Company
4.5 Feb 13, 2023The company is very professional. The team was competent and responsive and everyone has a very good understanding of their field of expertise. They understand the German market very well.
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1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In recent client reviews, AcquireOne has received positive feedback for their outstanding project management and modular approach to B2B sales. Clients noted a 40% increase in qualified leads and successful deal closures in the DACH region. Their flexibility in adapting to changing priorities and proactive communication were particularly praised. However, clients suggested that more proactive updates during longer project phases could enhance the experience. Overall, the sentiment reflects strong satisfaction and appreciation for AcquireOne's tailored support.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive the company's pricing as competitive and aligned with their budgets, often noting it as a key factor in their selection. One client specifically highlighted the 'good value for cost' while another mentioned that 'pricing fit our budget.' Overall, sentiment regarding cost and value for money is positive, with clients appreciating the tailored support and measurable outcomes achieved through their collaboration.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
4.8
Willing to Refer
5.0
AcquireOne in Berlin excels in B2B sales strategy, outreach, and closing, helping clients expand into Europe with tailored, modular support. Reviewers highlight their professional project management, quick communication, and ability to integrate seamlessly into client teams, delivering measurable growth in lead generation and sales conversions.Read Local ReviewsWas this helpful?
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$1,000+$50 - $99 / hr50 - 249Berlin, Germany
Services provided
25% Customer Service Outsourcing25% Translation10% Call Center Services +5 services10% Other Digital Marketing10% Pay Per Click10% Social Media Marketing5% Digital Strategy5% Market ResearchMakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
Read moreSee All Locations (5)Berlin, Germany
104 Skalitzer Straße
Berlin, Germany 109976 - 9
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$1,000+< $25 / hr50 - 249Berlin, Germany
Services provided
40% IT Managed Services25% Customer Service Outsourcing15% Call Center Services +2 services10% Back Office Outsourcing10% Sales OutsourcingEnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 1055710 - 15
+1 (929) 235 1351
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$1,000+< $25 / hr10 - 49Berlin, Germany
Services provided
20% Branding20% Call Center Services20% Customer Service Outsourcing +2 services20% Recruiting20% Social Media MarketingProsupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
Read moreSee All Locations (2)Berlin, Germany
Siegfriedstr. 183
Berlin, Germany 103652 - 5
+49 221 5300 6911
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$1,000+< $25 / hr50 - 249Berlin, Germany
Services provided
50% Sales Outsourcing30% Call Center Services20% Customer Service OutsourcingSee all 12 projectsScalemill is a company specializing in Sales Development and Customer Support services. The overall feedback from their reviews is highly positive, with clients praising their adaptability, reliability, and ability to integrate seamlessly into existing workflows. Approximately 90% of reviewers highlighted their excellent project management and communication skills. Moreover, 70% of clients emphasized their impressive ability to generate leads and meet targets consistently, while some suggested areas for improvement, such as enhancing AI integration and reporting.
Industry Experience
Scalemill has demonstrated expertise across various industries, notably in business services, financial services, and information technology. Feedback highlights their strengths in generating leads, enhancing sales processes, and providing operational support. Clients commend Scalemill for their efficient project management, flexibility, and strong communication. Overall sentiment indicates a high level of satisfaction, particularly in business services and financial sectors, making them a suitable choice for companies aiming to boost sales and improve operational efficiency.
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Information technology Financial services IT Services Nonprofit Business services Software RetailWas this helpful?
More responsive than most other service providers
Get in TouchScalemill is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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See All Locations (3)Berlin, Germany
Goslarer Platz 5
Berlin, Germany 105891
+13073571900
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Back Office Outsourcing50% Call Center ServicesCall center company and Back Office Outsourcing company DBS GmbH was launched in 2006. The agency specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Call Center Services25% Back Office Outsourcing25% Business ConsultingBluepartner GmbH, a phone answering service, specializes in Call Center Services and Business Consulting. The agency is located in Berlin, Germany.
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingSnubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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UndisclosedUndisclosed50 - 249Berlin, Germany
Services provided
50% Back Office Outsourcing50% Call Center ServicesVoxpark GmbH is a call center company and Back Office Outsourcing company. Their midsize team is based in Berlin, Germany. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
60% Call Center Services40% AI DevelopmentFuture of Voice is a call center company. They were established in 2016 and focus on Call Center Services and Artificial Intelligence.
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UndisclosedUndisclosed250 - 999Berlin, Germany
Services provided
40% Call Center Services20% Back Office Outsourcing10% Customer Service Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% Market Research10% Sales OutsourcingDCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Berlin, Germany
Am Borsigturm 15
Berlin, Germany 135071001 - 2000
+49 (0)30 850 62 60
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Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Services provided
40% Business Consulting20% Call Center Services20% Market Research +2 services10% Customer Service Outsourcing10% Marketing StrategyStartup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.
Read moreSee All Locations (2)Berlin, Germany
33 Skalitzer Straße
Berlin, Germany 109991
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$10,000+Undisclosed50 - 249Berlin, Germany
Services provided
80% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)Scalivo GmbH is a midsize Customer Service Outsourcing company. Launched in 2022, the team provides Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Services provided
20% Custom Software Development20% Customer Service Outsourcing20% Search Engine Optimization +3 services20% Translation10% Call Center Services10% Sales OutsourcingOutsourcing Bear is a software development company. The company is headquartered in Berlin, Germany. Their services include Custom Software Development and Search Engine Optimization.
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List of the Top 4 Berlin Inbound Call Centers Services
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$5,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$10,000+< $25 / hr1,000 - 9,999Berlin, Germany
Ability to deliver
25.6/40.020/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
200% Inbound Voice Services -
$1,000+Undisclosed50 - 249Berlin, Germany
Ability to deliver
29.1/40.019.6/20 Reviews4.7/10 Clients & Experience4.8/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$5,000+$25 - $49 / hr10 - 49Berlin, Germany
Ability to deliver
23.4/40.016/20 Reviews3.4/10 Clients & Experience4/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+$50 - $99 / hr50 - 249Berlin, Germany
Ability to deliver
9.7/40.00/20 Reviews4.1/10 Clients & Experience5.6/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
230% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berlin, Germany
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
95% Inbound Voice Services5% Other -
$1,000+< $25 / hr10 - 49Berlin, Germany
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berlin, Germany
Ability to deliver
26.3/40.017.4/20 Reviews4.3/10 Clients & Experience4.6/10 Market PresenceService focus
130% Inbound Voice Services -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
150% Inbound Voice Services -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
150% Inbound Voice Services -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
175% Inbound Voice Services -
UndisclosedUndisclosed50 - 249Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
150% Inbound Voice Services -
UndisclosedUndisclosed10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
180% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
140% Inbound Voice Services -
Undisclosed$50 - $99 / hr2 - 9Berlin, Germany
Ability to deliver
7.2/40.00/20 Reviews1.8/10 Clients & Experience5.5/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$10,000+Undisclosed50 - 249Berlin, Germany
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
160% Inbound Voice Services -
$1,000+$25 - $49 / hr10 - 49Berlin, Germany
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Inbound Voice Services30% Other
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