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Top Survey Companies in Romania

Ratings Updated: April 2, 2026

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1 Leaders 7 Contenders

8 Companies

Country: Romania

Outbound Services: Customer Surveys & Market Research Calls

List of the Top Romania Survey Services

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Valoris Center

4.9 14 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% CRM Consulting and SI

Focus Areas

50% Customer Surveys & Market Research Calls

50% B2C Telemarketing & telesales

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

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1 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
In the past six months, clients have praised Valoris Center for their proactive support and flexibility in addressing business needs. The head of CRM at PENNY Romania highlighted their impressive response rates and adaptability, while the Quality Manager at BRT SPA commended their punctuality and excellent team performance. Overall, the sentiment is highly positive, with clients appreciating the value for cost and alignment with company culture, though minor improvements in ticket distribution were suggested.
Read 2 Recent Reviews

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7 of 9 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Freight Transportation Co
5.0 — Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests. Read more
Read 9 Reviews

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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Romania (8) Austria (1) Croatia (1) Italy (1) Russia (1)

This provider is fluent in 12 languages:

English

Spanish

Russian

German

French

Italian

Romanian

Serbian

Slovenian

Bulgarian

Dutch

Polish

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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

30% Customer Surveys & Market Research Calls

30% Third party verification

20% B2C Telemarketing & telesales +1

20% Collections Recovery Services

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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Mercatus

4.8 22 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% IT Staff Augmentation

Focus Areas

15% Customer Surveys & Market Research Calls

45% B2C Telemarketing & telesales

30% Third party verification +1

10% Collections Recovery Services

Mercatus is a company specializing in Contact Center Services, providing Customer Support Services, Inbound Call Center, and Telephonic Support. The overall feedback from their reviews is predominantly positive, with 75% of clients appreciating their organizational skills, responsiveness, and ability to deliver on time. However, some reviews pointed out areas for improvement in targeted lead generation campaigns.

See all 22 projects
1 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients commend Mercatus for their effective lead generation and outreach strategies, particularly highlighting success in the Bulgarian market. One executive noted significant appointment settings and increasing product visibility due to Mercatus's proactive efforts. However, there are suggestions for improvement in expanding outreach in the UK market. Overall sentiment remains positive, with clients appreciating the team's project management and communication skills.
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2 of 4 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation Services for IT Services Company
5.0 — Mercatus provided lead generation services for an IT services company. The team was responsible for generating leads for in-person events and marketing purposes. Read more
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View projects from:

Bulgaria (17) Romania (2) Estonia (1) Spain (1)

This provider is fluent in 24 languages:

English

Spanish

Arabic

Russian

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Romanian

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This provider is available in 6 time zones:

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

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București, Romania

Calea Mosilor 25
București, Romania 030167
10 - 15

+359 888 290 100

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World Performance Group Srl

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

67% Call Center Services

20% Customer Service Outsourcing

10% Sales Outsourcing +1

3% Market Research

Focus Areas

20% Customer Surveys & Market Research Calls

70% B2C Telemarketing & telesales

10% Collections Recovery Services

World Performance Group Srl is a call center company. They were established in 2012 and provide Call Center Services and Customer Service Outsourcing.
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InfraWeb MSP

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

București, Romania

Services provided

85% Call Center Services

15% Customer Service Outsourcing

Focus Areas

40% Customer Surveys & Market Research Calls

30% B2C Telemarketing & telesales

30% Third party verification

Answering service company InfraWeb MSP is based in București, Romania. They offer Call Center Services and Customer Service Outsourcing.
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AktivCalls

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

25% Call Center Services

20% Customer Service Outsourcing

20% HR Consulting +3

15% Back Office Outsourcing

10% Sales Outsourcing

10% Translation

Focus Areas

25% Customer Surveys & Market Research Calls

38% B2C Telemarketing & telesales

37% Collections Recovery Services

AktivCalls is a call center company. They are headquartered in București, Romania and have midsize team. Their services include Call Center Services and Customer Service Outsourcing.
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Bitech Company

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Services provided

10% Call Center Services

30% Back Office Outsourcing

20% CRM Consulting and SI +3

20% IT Managed Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

25% Customer Surveys & Market Research Calls

50% B2C Telemarketing & telesales

25% Collections Recovery Services

Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

București, Romania

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

10% Customer Surveys & Market Research Calls

80% B2C Telemarketing & telesales

10% Collections Recovery Services

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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București, Romania

63-69, Str Dr. Iacob Felix, Premium Plaza Building, second floor, sector 1 – 011033, Bucharest
București, Romania
2001 - 5000

40374155600

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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Valoris Center

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Romania Survey Services

Valoris Center

$1,000+

< $25 / hr

250 - 999

București, Romania

Ability to deliver

33.3/40.0

17.6/20 Reviews

8.2/10 Clients & Experience

7.5/10 Market Presence

Service focus

50% Call Center Services

50% Customer Surveys & Market Research Calls

50% Other

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World Performance Group Srl

$5,000+

< $25 / hr

50 - 249

București, Romania

Ability to deliver

5.8/40.0

0/20 Reviews

1.8/10 Clients & Experience

4/10 Market Presence

Service focus

67% Call Center Services

20% Customer Surveys & Market Research Calls

33% Other

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InfraWeb Manage Services Provider

$1,000+

Undisclosed

50 - 249

București, Romania

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

85% Call Center Services

30% Customer Surveys & Market Research Calls

15% Other

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Mercatus

$5,000+

< $25 / hr

50 - 249

București, Romania

Ability to deliver

32.3/40.0

16.8/20 Reviews

9.8/10 Clients & Experience

5.7/10 Market Presence

Service focus

10% Call Center Services

15% Customer Surveys & Market Research Calls

90% Other

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InfraWeb MSP

Undisclosed

Undisclosed

2 - 9

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

85% Call Center Services

40% Customer Surveys & Market Research Calls

15% Other

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AktivCalls

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

25% Customer Surveys & Market Research Calls

75% Other

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Bitech Company

$1,000+

$25 - $49 / hr

250 - 999

București, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

25% Customer Surveys & Market Research Calls

90% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

București, Romania

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

10% Customer Surveys & Market Research Calls

77% Other

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Top Survey Companies in Romania

List of the Top Romania Survey Services

Reviewed 2 times in the past 6 months

Customer Service Outsourcing for Freight Transportation Co

Valoris Center is very responsive

Reviewed 1 time in the past 6 months

Lead Generation Services for IT Services Company

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List of the Top 1 Romania Survey Services