YES IT Labs LLC

BACKGROUND

Please describe your company and position.

I am the Marketing Director of TechNest

Describe what your company does in a single sentence.

TechNest conbines website roll out expertise with advanced analytics to help brands personalize consumer communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• Increase organic search visibility for our core IT consulting services.
• Improve keyword rankings in European market for content roll out and personalization technology.

SOLUTION

How did you find YES IT Labs LLC?

• Online Search
• Clutch Site

Why did you select YES IT Labs LLC over others?

• Pricing fit our budget
• Good value for cost

How many teammates from YES IT Labs LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Yes IT Labs handled our full SEO lifecycle. This included a technical audit of our site, deep keyword research tailored to the IT services industry, and monthly content optimization. They also managed a backlink campaign to improve our domain authority.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within six months, we saw a 40% increase in organic traffic and several of our target keywords moved from page 3 to the top 5 positions on Google.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very organized. We had weekly syncs and monthly reports that were easy to digest. They always hit their deadlines and were quick to pivot when we changed our keyword focus.

What was your primary form of communication with YES IT Labs LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the technical nuances ofbthe IT sector. They don't just provide generic SEO; they understand our specific rollout and personalization niche.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of MadScript

Describe what your company does in a single sentence.

MadScript helps founders build audience-driven growth and branding systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• We hired YES IT Labd to develop a reliable, scalable website and custom software features to support our internal workflows and future product plans.

SOLUTION

How did you find YES IT Labs LLC?

• Online Search
• Clutch Site

Why did you select YES IT Labs LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labd handled both frontend and backend development, delivering a stable, product ready website along with custom built functionality tailored to our needs. The platform performs well, is easy to maintain, and was built with scalability in mind. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website resulted in improved user engagement and higher conversation rates, with early metrics showing a noticeable increase in site interactions. Additionally, the custom software features streamlined internal work flows, reducing manual work and boosting overall team efficiency. The platform was built to scale, ensuring we can easily integrate new features as the business grows proving long term flexibility and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent and clear throughout the project. They were responsive to feedback, proactive web issues came up, and delivered milestones as expected. Most collaboration happened through virtual meetings and messaging.

What was your primary form of communication with YES IT Labs LLC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to translate business requirements into practical technical solutions. They focused on long term value rather that just completing tasks.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

Earlier visibility into some technical decisions would have helped, but it didn't impact overall delivery.

BACKGROUND

Please describe your company and position.

I am the Brand Executive of Stand4 Socks

Describe what your company does in a single sentence.

At Stand4 Socks, we believe in making a statement, both with our bold designs and our purpose. Our collection ranges from vibrant city skylines and our renowned feet collection to sports-themed socks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• We run a fashion and lifestyle e-commerce brand and hired YES IT Labs to improve our website’s visibility on search engines. Our main objective was to increase organic traffic, enhance product visibility, and reduce dependency on paid advertising.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to strengthen our online visibility and drive more organic growth for our fashion and lifestyle e-commerce platform. Their team executed a full-spectrum SEO strategy that included in-depth keyword research, content optimization, and technical SEO improvements aimed at enhancing site performance and search engine rankings. The engagement began with a detailed audit of our website structure, identifying issues related to crawlability, metadata, and page load speed. YES IT Labs then implemented schema markup, improved internal linking, and optimized our product and category pages for better keyword alignment. On the content side, they refined existing copy to improve keyword density and relevance, while also guiding our team on blog and product description enhancements. Beyond implementation, they provided monthly SEO audits, transparent progress tracking, and continuous optimization recommendations to ensure lasting improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first four months of working together, we experienced a 65% increase in organic traffic and a 40% rise in conversions. Several of our top-performing product and category pages achieved first-page rankings on Google, significantly boosting brand visibility and reducing our reliance on paid advertising. The overall site health score and Core Web Vitals improved, which further contributed to consistent traffic growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs followed a structured and data-driven approach throughout the engagement. They provided biweekly performance reports, tracked progress through SEO management tools, and maintained open communication via Slack and email. Their responsiveness and willingness to explain each change made the collaboration efficient and transparent.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise combined with a deep understanding of e-commerce SEO truly stood out. They didn’t just focus on ranking keywords; they ensured our products were reaching the right audience. The level of clarity in reporting and their ability to adapt strategies based on real-time analytics made a noticeable difference.

Are there any areas for improvement or something YES IT Labs could have done differently?

At times, we wished for slightly faster turnaround on implementing some of the content updates. However, the quality and depth of their SEO work easily outweighed the minor delays.

BACKGROUND

Please describe your company and position.

I am the CTO of Yoco

Describe what your company does in a single sentence.

Yoco is the all-in-one digital commerce platform for small businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

We partnered with YES IT Labs to develop a secure digital payment and wallet application that allows users to send, receive, and store money with ease. The main goal was to create a highly secure, fast, and compliant payment solution for both web and mobile users.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to build a secure, scalable digital payment and wallet application that enables users to send, receive, and store money seamlessly across web and mobile platforms. Their engagement covered the complete software development lifecycle, including Fintech App Development, API Integration, Security Implementation, and ongoing Maintenance & Support. 
Fintech App Development YES IT Labs designed and developed a cross-platform payment application with an intuitive and modern interface optimized for both web and mobile users. They built essential wallet functionalities, including peer-to-peer transfers, transaction histories, and instant balance updates. The app includes user authentication, KYC verification, and real-time transaction monitoring to ensure financial compliance and transparency. 
They implemented responsive UI/UX elements focused on ease of navigation, reducing transaction friction and improving user trust. Admin dashboards were developed to provide centralized oversight of user accounts, transaction analytics, and system performance metrics. API Integration The team integrated multiple third-party payment gateways to support card payments, bank transfers, and digital wallet top-ups. 
They established real-time transaction processing APIs, ensuring instant settlements and accurate reconciliation. YES IT Labs also implemented multi-currency support and dynamic exchange rate synchronization for international payments. Integration with fraud detection APIs helped monitor and prevent suspicious activities in real time. 
A robust set of admin APIs allowed internal teams to generate reports, track KPIs, and manage user queries efficiently. Security Implementation Security was a core focus throughout the project. YES IT Labs achieved PCI DSS compliance, ensuring the app met stringent global payment security standards. 
They implemented multi-factor authentication (MFA) for all critical transactions to enhance account protection. End-to-end data encryption was used for sensitive user information and financial records. A combination of role-based access control and secure key management 
ensured that system privileges were tightly governed. Their proactive security audits and penetration testing minimized vulnerabilities and strengthened platform integrity. Maintenance & Continuous Support Post-launch, YES IT Labs provided continuous system monitoring, version updates, and rapid bug fixes to ensure consistent uptime. 
They optimized backend performance for scalability as transaction volumes grew. Regular updates were rolled out to enhance speed, improve user experience, and comply with evolving fintech regulations. Dedicated support ensured smooth operations, enabling us to maintain a 98% transaction success rate since launch. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Processed over $1 million in transactions within the first two months after launch.
• Achieved PCI DSS compliance and implemented multi-factor authentication across all user accounts.
• Improved transaction success rate to 98%, significantly reducing failed or delayed payments.
• Maintained 99.9% system uptime during peak usage.
• Delivered a secure and seamless user experience that boosted customer confidence and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs maintained a transparent and organized project management approach. They followed an Agile development model with bi-weekly sprints, milestone tracking, and regular progress reviews. Communication was consistent and efficient via Slack and Jira, and the team was always responsive to feedback. Their project documentation and structured QA processes helped us stay aligned on timelines and deliverables throughout development and post-launch.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by YES IT Labs’ deep understanding of fintech security and compliance requirements. Their ability to blend technical excellence with regulatory precision ensured the platform was both innovative and safe. They didn’t just build a payment app, they helped us create a trusted digital ecosystem for our users, capable of scaling globally while maintaining top-tier data protection.

Are there any areas for improvement or something YES IT Labs could have done differently?

The only area for improvement would be expanding multilingual support within the admin dashboard to better serve international operations.

BACKGROUND

Please describe your company and position.

I am the CEO of Disprz

Describe what your company does in a single sentence.

Disprz is a leading provider of GenAI-powered, learning and skilling suite (LMS, LXP, and FLE) helping organizations unlock business potential

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• Our goal was to create a learning management system (LMS) that allows instructors to upload courses, track student progress, and manage live sessions easily.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to develop a comprehensive web-based Learning Management System (LMS) designed to empower instructors and learners through a seamless, scalable, and data-driven digital learning experience. Their engagement covered Web Development, LMS Integration, and ongoing Support & Maintenance, ensuring a robust, high-performing solution from concept to execution. 

Web Development 

YES IT Labs designed and developed a responsive LMS platform that enables instructors to upload, organize, and manage courses effortlessly. The system includes student enrollment, user authentication, progress tracking, and real-time analytics dashboards to help administrators monitor engagement and performance. They implemented interactive learning features such as quizzes, assignments, and automated grading systems to improve learner participation. A custom-built instructor dashboard was created for managing live sessions, tracking attendance, and reviewing course outcomes. The front-end experience was optimized for accessibility and responsiveness, ensuring consistent performance across desktop and mobile devices.

LMS Integration 

The team integrated video conferencing APIs to support real-time learning sessions and virtual classrooms. They implemented automated certificate generation for completed courses, reducing administrative workload. YES IT Labs configured the LMS to support multi-tiered user roles (administrators, instructors, and learners), maintaining granular control over permissions and data visibility. Integration with third-party content delivery networks (CDNs) ensured smooth video playback and minimized latency for international users. A built-in analytics engine provided actionable insights into learner progress, course engagement rates, and completion trends. 

Support, Maintenance & Feature Enhancements 

After launch, YES IT Labs continued to provide dedicated technical support and ongoing maintenance, ensuring uninterrupted platform operation. Regular updates were rolled out to enhance functionality, improve user experience, and incorporate new features requested by instructors. The team monitored server performance, applied security patches, and optimized system uptime, maintaining a consistent 99.9% availability rate. They also provided documentation, training, and handover sessions for our internal team to manage the platform efficiently. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The LMS successfully attracted over 3,000 students in the first quarter of launch.

Course completion rates improved by 50%, demonstrating higher learner engagement and satisfaction.

The system maintained 99.9% uptime, supporting continuous access for both instructors and learners.

Administrative workload decreased significantly through automation and centralized course management.

Live session participation rates increased due to smoother integrations and improved user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs showcased strong project management capabilities throughout the project lifecycle. They followed an Agile development process with weekly updates, sprint reviews, and transparent communication using Slack and Jira. Their team was proactive in identifying potential challenges early and offering timely solutions. The combination of structured workflows, technical expertise, and responsive communication ensured the project stayed on schedule and within scope.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was YES IT Labs’ ability to combine technical precision with an understanding of modern digital learning ecosystems. They not only built a functional LMS but also helped us shape it into a scalable, learner-centric solution that aligned with our long-term goals. Their reliability, consistency, and attention to performance optimization were exceptional.

Are there any areas for improvement or something YES IT Labs could have done differently?

One area for improvement would be enhanced UI customization options for course creators, which would allow instructors even more flexibility in personalizing their learning environments.

BACKGROUND

Please describe your company and position.

I am the President of Pike Construction

Describe what your company does in a single sentence.

We are a construction company that gets the job done, when it comes to your building needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• We wanted a reliable technology partner to build a scalable web-based project management platform for our construction services company. The goal was to streamline internal workflows, manage multiple site projects, track employee productivity, and ensure data security while supporting thousands of concurrent users.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to design and build a scalable web-based project management platform tailored specifically to the needs of our construction operations. Their team handled the entire software development lifecycle, from discovery and architecture planning to design, backend engineering, integration, and deployment. The engagement covered several core areas including Web Application Development, Custom Software Development, and Cloud Infrastructure Implementation. Web Application Development YES IT Labs designed an intuitive and responsive interface that allowed our teams to manage multiple active construction projects seamlessly. They built interactive dashboards that display real-time project progress, employee task status, and overall productivity metrics. The platform includes modules for task assignment, file sharing, approval workflows, and automated notifications, all aimed at streamlining communication between our office and on-site teams. They also optimized front-end performance, ensuring smooth operation even when handling large volumes of data and concurrent users. Custom Software Development Their team developed a strong backend architecture with high scalability, supporting thousands of users without performance bottlenecks. They implemented role-based access controls (RBAC), ensuring that sensitive project and financial data remains protected across all user levels. YES IT Labs integrated advanced analytics features that track workforce efficiency, project costs, and resource utilization in real time. They built automated reporting tools that generate instant insights, reducing manual effort in progress tracking and documentation. A centralized document management system was also added, allowing us to store contracts, site drawings, and compliance reports securely with version control. Cloud Infrastructure & API Integration The solution was deployed on a secure and auto-scaling cloud environment to ensure reliability and uninterrupted uptime. YES IT Labs integrated the platform with several internal and third-party systems including our accounting tools and scheduling software for unified data access. They implemented automated backups, monitoring tools, and load-balancing mechanisms to maintain optimal performance and system stability. Ongoing maintenance, system audits, and performance enhancements have been part of their long-term support commitment. Testing, Launch & Knowledge Transfer Before launch, their QA team conducted extensive functional, load, and security testing to ensure the platform’s reliability. Deployment followed a phased approach, allowing smooth adoption across departments. After launch, YES IT Labs provided detailed technical documentation, employee onboarding sessions, and knowledge transfer workshops to enable our internal IT team to manage and scale the platform effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform currently supports 100+ daily active users with no performance degradation.

Average page load time improved by 40%, enhancing productivity and user satisfaction.

We’ve maintained zero downtime since deployment, thanks to their reliable cloud setup.

Internal workflow efficiency increased significantly, cutting manual reporting time by nearly 60%.

Real-time data visibility improved project oversight and reduced operational bottlenecks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs managed the project with a high level of professionalism and transparency. They adopted an Agile approach with clear milestones, weekly progress updates, and regular sprint reviews. Their communication via Slack and Jira was prompt and organized, ensuring that all feedback and change requests were handled swiftly. Every team member we interacted with was knowledgeable, responsive, and committed to delivering the best outcome.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by YES IT Labs’ deep technical knowledge and ability to understand the specific challenges of the construction industry. They went beyond coding to create a system that truly reflected our operational needs. Their commitment to performance optimization, data security, and scalability gave us confidence that we had found a dependable long-term technology partner.

Are there any areas for improvement or something YES IT Labs could have done differently?

Overall, the collaboration was highly positive. The only area that could be improved would be user onboarding materials. A more interactive in-platform tutorial could make it even easier for non-technical users to adapt quickly.

BACKGROUND

Please describe your company and position.

I am the General Manager of Dodaco Srl

Describe what your company does in a single sentence.

Dodaco Srl is a packaging company in Italy that specializes in filling flexible pouches with fruit & vegetable purees, smoothies, juices, nectars, cereals, spices and dairy products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• At Dodaco Srl, we were looking to modernize how our clients and internal teams interact with our production and order systems. Our goal was to build a mobile app that could connect our packaging operations with clients in real time. We wanted a platform where our partners could track order progress, check product specs, and even make new requests directly through the app. Since our company handles a wide range of pouch-filling products—from fruit purees and smoothies to dairy and cereals—we needed a system that was simple to use but flexible enough to handle different product categories. That’s why we reached out to YES IT Labs. We needed their help to create something that blended ease of use with solid performance, all while staying true to our brand and production flow.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs started by studying how our team worked and how our clients placed and tracked their orders. They proposed a complete mobile app that covered both client-facing and internal needs. The project included a user-friendly dashboard for clients to log in and see their orders, live status updates on packaging and dispatch, and a feature that allowed them to upload new product requests with packaging details and flavors. On our side, the app included an admin panel to manage requests, production updates, and customer communication. Their team handled everything—from UX design to back-end integration. They connected the app to our internal ERP system, making sure every update in production reflected in the mobile app. YES IT Labs also created a smooth login and authentication flow, and they built notifications that let our clients know when their orders moved from production to shipping. The app worked on both Android and iOS, and the visual design reflected our brand colors and simple, clean identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the app launched, our workflow became more transparent, and we noticed that clients started relying on the app instead of calling or emailing for updates. The app improved how quickly our sales and production teams responded to client changes, and our clients were impressed by how easy it was to follow their orders. It gave a sense of confidence and professionalism to our communication. We also found that internal reporting became faster since all the data flowed through one channel instead of scattered spreadsheets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs managed the project in a very organized way. They provided a clear timeline and kept us updated at every step. Whenever we had feedback or requested a change, they responded quickly and explained the technical side in a way that was easy for us to understand. Even during the testing phase, they were patient and thorough, making sure every feature worked properly before moving on.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about YES IT Labs was their ability to think like a business partner, not just a software vendor. They took time to understand how we operate as a packaging company and tailored the app to fit that process instead of forcing us to adjust to the technology. Their designers were creative, and their developers had a strong grasp of mobile usability.

Are there any areas for improvement or something YES IT Labs could have done differently?

If there’s one area for improvement, it would be to extend post-launch training. Our staff needed a bit more time to get used to the admin side of the app, and an extra session or two of guided support would have made onboarding even smoother. Still, they were always available to help when we reached out.

BACKGROUND

Please describe your company and position.

I am the Head of Brand Management of SPORT 2000 GmbH

Describe what your company does in a single sentence.

SPORT 2000 GmbH is a European sports retail purchasing and marketing cooperative that negotiates centralized procurement, provides brand and marketing support, and supplies affiliated sports goods retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• At SPORT 2000 GmbH, we were looking to modernize our online presence and create a digital platform that reflected our brand’s position in the European sports retail market. Our goal was to make it easier for affiliated retailers to access product catalogs, marketing materials, and updates from our headquarters in one unified system. We needed a team that could handle complex integrations between our internal product databases and the website while keeping the interface simple for non-technical users. After reviewing several firms, we hired YES IT Labs because they demonstrated a strong understanding of both technical development and business needs. Our main objective was to build a high-performing, secure, and scalable web platform that could support our long-term digital strategy.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs handled the project from start to finish, beginning with a full review of our existing systems. They worked closely with our in-house IT and marketing teams to design a responsive web platform that served both our internal users and retail partners. The scope of work included front-end and back-end development, API integration with our inventory system, and the setup of a CMS that allowed our marketing team to manage promotions easily. The team delivered a modern website with intuitive navigation, dynamic product filtering, and multilingual support for our European partners. They also developed an admin dashboard where we could track partner activities, upload new campaign assets, and manage supplier updates in real time. During the process, they offered suggestions that simplified some workflows we hadn’t even considered improving. Their design and development teams coordinated closely, ensuring every feature aligned with our brand image and functional goals. They also provided documentation and training to help our internal team manage the platform independently after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed platform has made a visible difference in how our network interacts with SPORT 2000 GmbH. Retailers now have one central access point for all resources, which reduced the number of manual support requests our team used to receive. We also noticed faster partner onboarding and smoother communication with suppliers. The system runs reliably under high traffic and has proven stable during key seasonal campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs’ project management stood out for its consistency. They delivered each phase on time, communicated progress clearly, and were quick to address any concerns. When we needed changes, they responded flexibly and offered solutions that didn’t compromise the schedule or quality. Their approach was structured but not rigid, which made collaboration easy even across time zones.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their genuine interest in understanding how our business works. They didn’t just build what we asked for—they worked to understand why we needed it and then improved on the original plan. Their mix of professionalism, transparency, and creativity made the entire process smoother than expected.

Are there any areas for improvement or something YES IT Labs could have done differently?

If there’s one thing we could suggest for improvement, it would be to expand their post-launch analytics support. While they provided basic tracking, deeper insights into user behavior and engagement could have added more value. Still, that’s a minor note in what was otherwise an outstanding experience.

BACKGROUND

Please describe your company and position.

I am the Head of Digital Marketing of Virgin Media

Describe what your company does in a single sentence.

Virgin Media provides broadband, TV, mobile, and landline services to residential and business customers across the United Kingdom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• When we reached out to YES IT Labs, our main goal was to build a reliable mobile app that could connect our broadband, TV, and mobile customers under one smooth experience. We wanted an app that made it easy for users to manage their services, pay bills, report issues, and track usage without calling support every time. At that point, our existing system was functional but outdated. Customers often complained about slow loading screens, login issues, and scattered service details. So, our objective was to modernize the user experience, improve app speed and stability, and make it scalable for future updates. We also wanted to introduce a self-service feature so customers could handle common requests directly from the app.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs handled the full development process from start to finish. They started by reviewing our existing systems and working with our in-house IT team to map out the integrations with our APIs. Their scope of work covered user interface design, backend development, testing, and deployment. The main deliverables included a brand-new mobile app for both iOS and Android, a secure login system tied to Virgin Media accounts, push notifications for billing and service updates, and a dashboard that shows all customer services in one place. They also built a custom reporting tool so our team could monitor app usage and customer activity in real time. Throughout the project, YES IT Labs made sure to align each stage of development with our internal standards. They ran several rounds of user testing, collected feedback, and made quick updates. Communication was always clear — we had weekly progress meetings, and they kept documentation up to date so nothing got lost.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new app launched smoothly, and both our internal teams and customers noticed the difference immediately. App speed improved a lot, and login errors dropped sharply. More customers began using the app for billing and support instead of calling customer care, which reduced traffic on our helpline. Our customer satisfaction scores also saw a clear rise after the rollout.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs’ project management was well-structured. They delivered milestones on time, and when unexpected technical issues came up, they were quick to troubleshoot without excuses. They always made us feel like our project mattered, no matter how many clients they had. Their team stayed flexible when we added new requests near the end of development, handling them without delaying the final release.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to combine technical skill with real understanding of our goals. They didn’t just write code — they asked questions that helped us rethink how customers interact with our app. It’s rare to find a tech partner that truly listens and adjusts their approach based on feedback, but YES IT Labs did that consistently.

Are there any areas for improvement or something YES IT Labs could have done differently?

If we had to mention one area for improvement, it would be adding more post-launch analytics support. While they trained our team to use the reporting dashboard, a few extra sessions on deeper data insights would have helped even more. Still, this was minor compared to the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Bell

Describe what your company does in a single sentence.

Born out of the idea that the world can do better in all aspects of sports and live events – the fan, the game, and the athlete experience – our goal is to create a single technological foundation across all major sports, upon which innovative sports technology and media products can be built.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• Launch a New Website

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved developing a new website to replace our old homepage. Our goal was to launch an updated brand identity, enhance accessibility, and integrate a CMS for easier content management. Yesitlabs handled the development using Next.js and TypeScript, with deployment managed on AWS through the AWS CDK.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website was successfully launched with improved branding, full ADA compliance, and a user-friendly CMS that allows non-engineers to easily update and manage content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were completed on time, and the Yesitlabs team was highly responsive to our needs. We maintained open communication. which allowed us to quickly address challenges and get answers to our questions each day.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value Yesitlabs provides for the cost is truly unmatched. Normally, you get what you pay for, but with Yesitlabs, we received exceptional quality and support at a remarkably affordable price. We’ve completed two projects with them so far and have been extremely satisfied each time.

Are there any areas for improvement or something YES IT Labs could have done differently?

Not in particular. We were very happy in all regards.