YES IT Labs

BACKGROUND

Please describe your company and your position there.

I am the CEO of a niche dating website called BearsLooking.com

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire YES IT Labs , and what were your goals?

We wanted to develop a mobile application for iOS and Android for our dating community.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Yes It Labs from Guru.com after interviewing them and evaluating their proposal. We also decided to hire them through that website as it acted as an intermediary incase of any kind of a problem.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple discovery meeting to develop an scope of work. Once the scope of work and all the features we detailed out in writing we began the design process to design all the elements of the mobile application. Then we moved into the development that was broken up into different milestones based on the features and the operating system such as iOS or Android. They were programming in Kotlin for Android and Swipe for iOS. The admin panel was developed on PHP and mySQL.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned. Then we were reassigned a different project manager. We only worked with two people from Yes It Labs. One was Paul who was the CEO of the company and the other was Sherri, and he was a lead project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did receive finalized app design screens. We also received incomplete betas for iOS and Android. The admin panel was a demo site template to view what the finalized admin panel would look like. We never received a finalized app, nor was it published to either app store.

Describe their project management style, including communication tools and timeliness.

The project was estimated to be complete with 6-9 months with a weekly meeting with our project manager. We would use zoom for video meetings. About 6 months into the project we were handed over to Sherri and sometimes it would be a weekly zoom meeting and more times every two weeks. We would share word documents back and forth with our edits for the beta releases. We used Guru.com to outline Milestones and payment.

What did you find most impressive or unique about this company?

We thought it was unique that the company was both based in Laguna Beach and India. We thought it was going to be the best of both worlds having someone near us while also having a large development team working on our project. Later we found out the Laguna Beach address was just for marketing and to get clients to trust them.

Are there any areas for improvement or something they could have done differently?

Yes they could of been more honest and open about communication. The timeline of the project was extremely miscommunicated. It went from 6-9 months to over 12 months and an incomplete project that resulted in an arbitration and refund of funds back to us sine the project was not finished. They also oversold themselves and agreed to work that was out of scope or their abilities. They could of also been more professional and handled situations better. Paul the CEO of the company yelled at us in a Zoom meeting.

BACKGROUND

Please describe your company and position.

I am an executive at Dental search

Describe what your company does in a single sentence.

We enhance dental practices with innovative IT solutions and tailored online strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• Website

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope includes creating a responsive dental website: design, content, appointment system, service showcase, patient education, contact details, SEO optimization, analytics, mobile compatibility, social media integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project include increased website traffic by 40%, improved user engagement with a 35% reduction in bounce rate, a 50% rise in appointment requests through the online system, and a significant uptick in patient inquiries via the contact form.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They exhibited remarkable responsiveness, promptly addressing our needs and queries, fostering a smooth collaboration throughout the development process for the dentist website.

What was your primary form of communication with YES IT Labs?

Email or Messaging App

What did you find most impressive or unique about this company?

Impressed by the website creating expertise of YES IT Labs - top-notch results.

Are there any areas for improvement or something YES IT Labs could have done differently?

Clearer communication during the initial stages of the project would have enhanced the overall understanding of project requirements. Additionally, providing more frequent progress updates could have ensured a better alignment with our expectations. Despite these minor points, their commitment to delivering a quality website was evident and greatly appreciated.