YES IT Labs

BACKGROUND

Please describe your company and position.

I am the Head of Digital Marketing of Virgin Media

Describe what your company does in a single sentence.

Virgin Media provides broadband, TV, mobile, and landline services to residential and business customers across the United Kingdom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• When we reached out to YES IT Labs, our main goal was to build a reliable mobile app that could connect our broadband, TV, and mobile customers under one smooth experience. We wanted an app that made it easy for users to manage their services, pay bills, report issues, and track usage without calling support every time. At that point, our existing system was functional but outdated. Customers often complained about slow loading screens, login issues, and scattered service details. So, our objective was to modernize the user experience, improve app speed and stability, and make it scalable for future updates. We also wanted to introduce a self-service feature so customers could handle common requests directly from the app.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs handled the full development process from start to finish. They started by reviewing our existing systems and working with our in-house IT team to map out the integrations with our APIs. Their scope of work covered user interface design, backend development, testing, and deployment. The main deliverables included a brand-new mobile app for both iOS and Android, a secure login system tied to Virgin Media accounts, push notifications for billing and service updates, and a dashboard that shows all customer services in one place. They also built a custom reporting tool so our team could monitor app usage and customer activity in real time. Throughout the project, YES IT Labs made sure to align each stage of development with our internal standards. They ran several rounds of user testing, collected feedback, and made quick updates. Communication was always clear — we had weekly progress meetings, and they kept documentation up to date so nothing got lost.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new app launched smoothly, and both our internal teams and customers noticed the difference immediately. App speed improved a lot, and login errors dropped sharply. More customers began using the app for billing and support instead of calling customer care, which reduced traffic on our helpline. Our customer satisfaction scores also saw a clear rise after the rollout.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs’ project management was well-structured. They delivered milestones on time, and when unexpected technical issues came up, they were quick to troubleshoot without excuses. They always made us feel like our project mattered, no matter how many clients they had. Their team stayed flexible when we added new requests near the end of development, handling them without delaying the final release.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to combine technical skill with real understanding of our goals. They didn’t just write code — they asked questions that helped us rethink how customers interact with our app. It’s rare to find a tech partner that truly listens and adjusts their approach based on feedback, but YES IT Labs did that consistently.

Are there any areas for improvement or something YES IT Labs could have done differently?

If we had to mention one area for improvement, it would be adding more post-launch analytics support. While they trained our team to use the reporting dashboard, a few extra sessions on deeper data insights would have helped even more. Still, this was minor compared to the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Bell

Describe what your company does in a single sentence.

Born out of the idea that the world can do better in all aspects of sports and live events – the fan, the game, and the athlete experience – our goal is to create a single technological foundation across all major sports, upon which innovative sports technology and media products can be built.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• Launch a New Website

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved developing a new website to replace our old homepage. Our goal was to launch an updated brand identity, enhance accessibility, and integrate a CMS for easier content management. Yesitlabs handled the development using Next.js and TypeScript, with deployment managed on AWS through the AWS CDK.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website was successfully launched with improved branding, full ADA compliance, and a user-friendly CMS that allows non-engineers to easily update and manage content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were completed on time, and the Yesitlabs team was highly responsive to our needs. We maintained open communication. which allowed us to quickly address challenges and get answers to our questions each day.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value Yesitlabs provides for the cost is truly unmatched. Normally, you get what you pay for, but with Yesitlabs, we received exceptional quality and support at a remarkably affordable price. We’ve completed two projects with them so far and have been extremely satisfied each time.

Are there any areas for improvement or something YES IT Labs could have done differently?

Not in particular. We were very happy in all regards.

BACKGROUND

Please describe your company and position.

I am the EIC of Empire Infratech Real Estate

Describe what your company does in a single sentence.

Diaspora Pulse Magazine highlights stories, culture, and achievements of global diasporas, connecting communities through news, lifestyle, and inspirational features.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• When we decided to redesign Diaspora Pulse Magazine’s online platform, our main goal was to create a website that truly represented the voice and energy of the global diaspora community. We wanted a modern, easy-to-navigate site that could highlight stories, events, and achievements in a clean and engaging way. Before reaching out to YES IT Labs, our website was outdated, slow, and lacked structure. Readers found it difficult to browse through stories, and our editorial team struggled with managing content. We needed a partner who could rebuild the site from the ground up—something that looked professional, loaded fast, and made content management easy for our small team.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs handled the full web development process for Diaspora Pulse Magazine. From the very start, they took the time to understand who we are and what the magazine stands for. The scope of work covered a complete revamp of our website — including design, backend setup, and integration with our publishing tools. They built a responsive site that performs well on all devices, added content management features that allow our editors to upload and categorize stories easily, and optimized it for search visibility. One of the key deliverables was a dynamic homepage that automatically highlights trending articles and upcoming cultural events. They also developed custom modules for our “Voices” and “Features” sections, giving readers a more immersive browsing experience. Another major part of the project was integrating social sharing tools and a subscriber system so we could grow our readership directly from the website. Their team also provided technical documentation and quick training for our staff so that everyone could handle updates without external help.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of the new site was noticeable right after launch. Our readers started spending more time on the site, and we received several messages from community members praising how easy it was to find stories that interested them. The site’s performance improved drastically, especially in loading speed and overall responsiveness. Our editors now spend less time struggling with uploads, and we’ve been able to publish more content in less time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs managed the entire project with professionalism and clarity. They kept communication open at every stage—sharing progress updates, walkthroughs, and suggestions for improvement. Every deadline was met, and even when we requested design adjustments or new features, their response was always quick and helpful. It never felt like a distant client-vendor relationship; it was more of a partnership focused on building something meaningful.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about YES IT Labs was their attention to detail and their willingness to listen. They didn’t just apply a template; they customized every element to match our vision. Their understanding of user behavior also shaped many smart design decisions that we hadn’t even considered.

Are there any areas for improvement or something YES IT Labs could have done differently?

If there’s one small area they could improve, it would be adding a bit more post-launch follow-up for analytics guidance—perhaps checking in after a few months to ensure everything continues running smoothly. Still, that’s a minor note compared to the overall experience.

BACKGROUND

Please describe your company and position.

I am an executive at Dental search

Describe what your company does in a single sentence.

We enhance dental practices with innovative IT solutions and tailored online strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• Website

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope includes creating a responsive dental website: design, content, appointment system, service showcase, patient education, contact details, SEO optimization, analytics, mobile compatibility, social media integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project include increased website traffic by 40%, improved user engagement with a 35% reduction in bounce rate, a 50% rise in appointment requests through the online system, and a significant uptick in patient inquiries via the contact form.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They exhibited remarkable responsiveness, promptly addressing our needs and queries, fostering a smooth collaboration throughout the development process for the dentist website.

What was your primary form of communication with YES IT Labs?

Email or Messaging App

What did you find most impressive or unique about this company?

Impressed by the website creating expertise of YES IT Labs - top-notch results.

Are there any areas for improvement or something YES IT Labs could have done differently?

Clearer communication during the initial stages of the project would have enhanced the overall understanding of project requirements. Additionally, providing more frequent progress updates could have ensured a better alignment with our expectations. Despite these minor points, their commitment to delivering a quality website was evident and greatly appreciated.