Miyagami

BACKGROUND

Please describe your company and position.

I am the Managing Director of The Distance I App Agency

Describe what your company does in a single sentence.

Bespoke App Design and Developers 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Provide High Quality Quality Assurance for 3 months

SOLUTION

How did you find Xenia Tech?

Referral

Why did you select Xenia Tech over others?

Referred to me

How many teammates from Xenia Tech were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged a Quality Assurance (QA) tester to support our workforce during a period of increased demand over three months. This arrangement ensured the timely delivery of high-quality software while maintaining internal efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The QA testing project delivered clear and measurable outcomes, ensuring smooth progress and success during a busy period. Pre-deployment defects were identified and resolved efficiently, ensuring a high standard of quality in the app. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The QA tester demonstrated strong project management skills throughout their engagement. They consistently delivered all assigned tasks on time, aligning with the project's sprint schedule and ensuring no delays in the development timeline. Their responsiveness to our needs was excellent—they quickly adapted to shifting priorities and efficiently addressed urgent testing requirements. Communication was clear and proactive, with regular updates on progress and immediate reporting of critical issues. This level of organization and flexibility ensured seamless collaboration and allowed the team to maintain focus on delivering high-quality app releases. 

What was your primary form of communication with Xenia Tech?

Virtual Meeting

What did you find most impressive or unique about this company? 
The QA tester's communication skills and proactive approach were particularly impressive.

Are there any areas for improvement or something Xenia Tech could have done differently?

Non

BACKGROUND

Please describe your company and position.

I am a manager at Socar Mobility Malaysia Sdn. Bhd.

Describe what your company does in a single sentence.

We are an app based car rental business that allows users to choose a car of their choice which they can then proceed to book and drive on their own.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Product improvements

SOLUTION

How did you find Xenia Tech?

Online Search

Why did you select Xenia Tech over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit

How many teammates from Xenia Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xenia helped us with support as we worked towards our product vision. We were looking for a reliable tech partner who could help us in this direction and that's where Xenia came in. They worked on several user facing features and improvements on the app side that includes front end and api development. They also helped work on the in-house dashboards which helped streamline internal processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xenia was able to deliver on the committed tasks on time thereby allowing us to execute our roadmaps. The code quality and testing were impressive. Thereby reducing the post deployment issues if any.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery were mostly ontime. They were receptive to changes and were eager to brainstorm on better solutions as well

What was your primary form of communication with Xenia Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Low langauge barrier 
• Good tech stack knowledge 
• Decent code quality 
• Good testing

Are there any areas for improvement or something Xenia Tech could have done differently?

Having better reviewed tech implementation to avoid complications when it interacts with other systems.

BACKGROUND

Please describe your company and position.

I am the Director of a business services company

Describe what your company does in a single sentence.

We provide business services to FDI in Vietnam.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Development of UI & UX

SOLUTION

How did you find Xenia Tech?

Referral

Why did you select Xenia Tech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: This project aims to enhance the User Interface (UI) and User Experience (UX) of the website. Key tasks include a comprehensive UI audit, redesign of key user pathways, optimization of visual elements, improved navigation, and implementation of responsive design for a seamless, user-friendly experience. The goal is to elevate the website's aesthetic appeal and functionality, ultimately leading to increased user engagement and satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

include tracking metrics such as reduced bounce rates, increased user engagement, higher conversion rates, improved customer satisfaction through feedback, enhanced mobile performance, decreased load times, reduced error rates, improved SEO performance, and A/B testing results to assess the impact of design enhancements on the website's performance and user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xenia Tech truly stood out as a web development partner. Their expertise, clear communication, and commitment to meeting deadlines were outstanding. They delivered a beautifully designed, mobile-friendly website that also excelled in SEO optimization. Their ongoing support and dedication to client success make them the top choice for anyone seeking exceptional web development services.

What was your primary form of communication with Xenia Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

• Timely Delivery: The agency's commitment to deadlines was great. 
• Clear Communication: Communication was seamless throughout the project. 
• Ongoing Support: Even after the project was completed, the Xenia team continued to provide support and assistance, showcasing their commitment to client satisfaction.

Are there any areas for improvement or something Xenia Tech could have done differently?

No, we were very pleased with Xenia and we will be using there services again soon.

BACKGROUND

Please describe your company and position.

I am the Founder of Brotherly

Describe what your company does in a single sentence.

Brotherly is a social media platform to ask questions and get answers from people you trust.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Development
• UI / UX Design
• Testing

SOLUTION

How did you find Xenia Tech?

Clutch Site

Why did you select Xenia Tech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Xenia Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xenia built a web-app for our social media platform. They did the MVP app development, including UI / UX and Testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xenia developed our web application from the ground up, enabling us to successfully launch the product. Their expertise, dedication, and development delivered us a highly functional and user-friendly app. This achievement translated into immediate user engagement, strong conversions, positive user feedback, and, most importantly, a successful introduction of our product to the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xenia's project management was impressive. They consistently met project deadlines, and were always super quick to respond to any questions. Working with Xenia was not just professional but also enjoyable. They made the whole process smooth, and we couldn't have asked for a better partner.

What was your primary form of communication with Xenia Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were extremely dedicated to the project. It felt like they always went the extra mile to find solutions and work through any challenges that arose. Working with them was consistently enjoyable.

Are there any areas for improvement or something Xenia Tech could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the CEO of a solutions based company which provides customisable job seeker experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

We hired XENIA and their vastly talented dedicated team to develop and continually evolve our SAAS platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were already aware of the reputation Vietnamese engineers have for their intelligence and innovative thinking, XENIA was able to demonstrate to us the quality of talent they have available and the strong processes and communication which made it a very easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

XENIA provided full development services for our project and platform. Starting with discovery and scoping, system architecture, development, testing and continued devops.

How many resources from the vendor's team worked with you, and what were their positions?

1x PM/BA, 3x full stack engineers, 1x QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We could have never achieved the scale of our development capabablities we required in our local market. Partnering with XENIA has given us the opportunity to work with vastly talented dedicated teams which we would not of otherwise had.

Describe their project management style, including communication tools and timeliness.

Our project had a delightful young project manager who was/is as thorough as they come when it comes to attention to detail and asking the right questions. Our business priorities are always very tightly aligned to the development efforts due to the connection we have with the PM. Risks are always identified and raised early so that we are always fully aware of any implications, there are never any suprises.

What did you find most impressive or unique about this company?

The quality of the work, the depth and bredth of the communication and the way the development team take ownership for their work.

Are there any areas for improvement or something they could have done differently?

None of the top of my head.

BACKGROUND

Please describe your company and your position there.

I am the founder of a London based start up that has created a progressive solution to improve its users moods and mental health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

I wanted to build an app based on a concept that I had evaluated. I hired Xenia Tech to build the app, to create the User Experience (UX) and to build in a complicated set of features and analytics.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met the Founder by chance, and over a series of conversations he was very articulate in the discussions and we gained a level of trust through a seperate business relationship. I was then in no doubt that he would be able to deliver this.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key deliverables were an IOS and Android app, with push notifications, and a complicated analytics and tracking dashboard. The work was to produce a prototype, and then take on feedback to then build the app itself.

How many resources from the vendor's team worked with you, and what were their positions?

I had a project manager, a UX specialist, and senior developers. Additional resources were used by Xenia I am sure, but these were my contact points.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Each milestone of development has been hit on time. The App is better than how it was briefed. The product has not been widely launched yet, but I am confident when it is that it will achieve great acclaim

Describe their project management style, including communication tools and timeliness.

The Project management is very efficient using a range of tools, and at any one moment in time, i have always been confident in the work of Xenia. Timelines have all been hit, communication clear and all members of the team i have spoken with have been incredibly knowledgable and personable

What did you find most impressive or unique about this company?

The efficiency across the team, and also the skill in developing an app and enhancing the UX from the brief has really been impressive. The speed and quality of their work were very good because when you work alongside them, you realise the care, and intelligence of thought and foresight of the team.

Are there any areas for improvement or something they could have done differently?

I believe that their approach is in my experience, exactly what is required to undertake a project. I think that many people looking to use Xenia, would do very well to do so.

BACKGROUND

Please describe your company and your position there.

I am the managing director and head of digital production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

Xenia was engaged to build a custom Wordpress site designed for in-store customer engagement at the point of purchase. A mobile-first solution to help shopping understand productions, compare, and learn more about features.

SOLUTION

How did you select this vendor and what were the deciding factors?

Xenia was appointed based on their understanding of WordPress, and capability to deliver high-quality front-end solutions, backed by a comprehensive production team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site was built in WordPress and utilised custom ACF blocks and WPML to provide a multi-lingual front-end experience. Xenia were provided with Figma designs and technical scope but mostly worked independently.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the account manager, supported by the managing director who was available if required. The account managed liaised with the development team whom we had direct contact with to discuss details of the technical solution and to resolve bugs during testing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was received well and is used by a multi-national retail electronics manufacturer in stores across Europe.

Describe their project management style, including communication tools and timeliness.

The project was fairly simple in terms of scope, and therefore followed a waterfall timeline. We used email as the primary method of communication plus Figma and Google Docs.

What did you find most impressive or unique about this company?

Communication was excellent, as well as their attention to detail and ability to resolve requests promptly.

Are there any areas for improvement or something they could have done differently?

I don't think so.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an international luxury silk nightwear business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

We hired Xenia Tech to establish our branding as well as build our first e-commerce platform. Being a fairly recently established bricks & mortar company based in Vietnam and the UK, we needed to bolster our online presence and increase sales through the e-commerce platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was always going to develop with a Vietnamese agency, given my nationality and the competitive rates. I shortlisted a number of agencies though Xenia Tech stood out as a transparent agency that wasn't trying to sugarcoat the price to try and entice me to work with them.

Everything was explained clearly and up front at the initial sales stage and the standards are that which I would expect from a European based company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brand guidelines, logo, typefaces, colors etc. Design and development of a Shopify website.

How many people from the vendor's team worked with you, and what were their positions?

I was given a dedicated Account Manager who worked with me throughout as a point of contact as well as a Project Manager. I worked closely with a designer during the design phases too.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've seen a huge increase in sales (c. 200%).

Describe their project management style, including communication tools and timeliness.

I spoke with my Account Manager daily on Slack. They setup a Trello board after I had trouble using Jira and I could add new features or give feedback on this quite easily.

What did you find most impressive or unique about this company?

They were completely honest. They told me not only if something was not such a great idea but also why it wasn't too. The quality of work was brilliant and everything I was told it would be when I was discussing with their Sales rep. They finished the work on time and kept in contact to make sure there were no issues after finishing it.

I could find a cheaper price but this level of service and quality was way beyond what I thought I would get. They have a passion for their community and their charity, the Xenia Foundation does amazing work for less fortunate people. I even established a partnership with the owner to give a portion of our profits to the foundation.

Are there any areas for improvement or something they could have done differently?

It took them a bit of time (about three weeks) to have a designer and developer available to begin the work. They were up front about it before I signed the contract (they said it would be four weeks) but it would have been great if we could have started sooner!

They don't offer SEO services as they're only a development agency and I quite wanted somewhere that would do it all. In the end they worked really well with the marketing agency I chose and communicated with them to integrate all the tracking things.

BACKGROUND

Please describe your company and your position there.

We’re the agency for agencies. We target the right prospects to grow your client base, while working with our partners to create thought-provoking insights that engage your prospects, ultimately getting you in the room.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

Our website is created in SquareSpace. We needed a system that allows us to manage prospects and Xenia helped us to create this.

SOLUTION

How did you select Xenia Tech and what were the deciding factors?

Cost, quality, referral

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a meeting to discuss the requirements. Further to this, we set a timeline. At each stage, we assessed the direction of functionality and UX for the internal team and clients.

How many people from the Xenia Tech team worked with you, and what were their positions?

Around 4 - 6

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our ability to manage prospects and various stages has improved. The system is still in development so I haven't got metrics at the moment but it's already proving to be a better way of working.

Describe their project management style, including communication tools and timeliness.

Email, Google Docs and Slack

What did you find most impressive or unique about this company?

I am a start-up and I'm time poor. Despite them being overseas they always worked around my schedule and stuck to the deadlines we set early on.

Are there any areas for improvement or something they could have done differently?

Not really. They are flexible and have done what is being asked of them. I'm happy

BACKGROUND

Please describe your company and your position there.

I run my own personal training company in London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech?

To build and design my website.

SOLUTION

How did you selectXenia Tech and what were the deciding factors?

I'd researched a few web companies and was recommended Xenia, I looked at their work and loved their design, it was very slick, smart and current.

Describe the project in detail and walk through the stages of the project.

I had meetings with Will the CEO and his team of designers, they gave me such good direction on which way to go and were so supportive throughout the process. I was appointed a designer that guided me through everything, nothing was too much to ask and every change I wanted to make was met straight away.

How many resources from the Xenia Tech team worked with you, and what were their positions?

CEO and two web designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've had huge compliments on this website, a lot of traction from potential clients and well respected people from within my industry complimenting it as one of the best PT websites they'd seen!

How effective was the workflow between your team and theirs?

Very, despite the time difference, Xenia always made it work and work very flexible if I ever needed to suddenly change a meeting because of work or kids.

What did you find most impressive or unique about this company?

They are very forward thinking and moving ahead of the times, they taught me things about web design, SEO etc that I just took for granted when looking at good websites. I now have a much better eye and understanding of what works because of them.

Are there any areas for improvement or something they could have done differently?

To be perfectly honest, not really. I was so impressed with their level of handling of the project that I would be scrimping to find errors. I really couldn't.