wwwell™

BACKGROUND

Please describe your company and position.

I am a designer at Creative Tech Shop

Describe what your company does in a single sentence.

We do Graphic Design and Technical Consulting, including remote support and web dev.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire wwwell™ to accomplish?

• Enhancing User Experience: Create a visually appealing and intuitive interface to attract and retain customers.
• Streamlining Operations: Develop a robust backend for managing products, inventory, and orders efficiently.
• Boosting Online Sales: Implement features to optimize conversions, including a seamless checkout process, product filters, and search functionality.
• Mobile Responsiveness: Ensure the site was fully responsive and optimized for mobile devices to cater to a broader audience.
• Secure Payments: Integrate secure payment gateways for a reliable transaction process.

SOLUTION

How did you find wwwell™?

Referral

Why did you select wwwell™ over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project required total graphical refresh as well as usability improvements to the woocommerce store. We needed to simplify and streamline the user experience.  Our goal was to improve the sales tools and foster a rewarding customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed to create a sales tool which would be easy for our client to use and update, while improving the experience for theircustomers. Wwell built the tool and it works nicely.

Page Load Speed: Achieved page load times under 3 seconds, enhancing the user experience and reducing bounce rates.

Customer Engagement: Positive customer feedback on ease of use and design through post-launch surveys.

Operational Efficiency: Reduction in manual workload for managing products and orders due to automated systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are prompt with replies to questions.

What was your primary form of communication with wwwell™?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They implemented the work with a clear vision of the design as it was described. We did not need many extra conversations about how it should look. They really understood what we wanted.

Are there any areas for improvement or something wwwell™ could have done differently?

Once the work had commenced, we would have liked sooner access to previews of the work in progress. We understand that the preview is not actually ready for public, but it would have given us a better gauge on what we needed to do for project management.