WSM Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online reviews and ratings platform and a mystery shopper agency. We have apps on both Android and iOS dedicated to reviewing complaints from clients. Those complaints are directly escalated to the management or to the owner of the place. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Qiotic?

We needed a team to design our Android and iOS app as well as our website. We also needed someone to take care of our SEO efforts.

SOLUTION

What was the scope of their involvement?

We had a meeting with Osama (Co-Founder & Business Development Manager), and he focused on understanding our requirements first. He also identified ways we could reach our customers and how we could provide those services they need through the app and the website. He came back to us after two weeks, and he mentioned how much the project would cost together with the projected timeline. 

After some time, we received the first design from Qiotic, and then they started working on our dashboards. The first dashboard was for business owners who were going to be listing their businesses on our app. Then, the second one was a super admin dashboard where we could control everything. Right after they designed the dashboards, they finished the app. 

They’re currently maintaining our server and emails. Additionally, they’re set to create new features and enhancements on the app. 

What is the team composition?

We’re working with four people from Qiotic, including Osama, a senior developer, and programmers.

How did you come to work with Qiotic?

I conducted market research and identified four software agencies before I found Qiotic. I chose Qiotic because they said we could finish the project within four months. On top of that, when I described the project for the first time, they clearly understood me. 

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working together in November 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve done a very good job; Qiotic has continually enhanced our app to make it quicker and suitable for our target audience. They also offer cost-effective services.

How did Qiotic perform from a project management standpoint?

We communicate through phone calls, emails, and WhatsApp. We’re also in a website group with Osama and their senior developer.

What did you find most impressive about them?

The owner of Qiotic is also an IT guy, and he closely follows the project himself. Thus, it gives me confidence as a business owner to rely on their team. By understanding our technical requirements and issues, Qiotic has put pieces together and identified how they're going to tackle the features we want.

Are there any areas they could improve?

I don’t have any comments about their performance because they’re doing well already. However, maybe they can break down a project into smaller time frames so that it can be easier to track and follow up.

Do you have any advice for potential customers?

Get your project ready and make it simple and clear to understand. Qiotic will do their best to help you, and they also make it easier for you to pay because they offer installments. 

BACKGROUND

Please describe your company and position.

I am the Restaurant Manager of Pacifica Hotel

Describe what your company does in a single sentence.

collection of lifestyle and brand hotels in spectacular locations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WSM Technologies to accomplish?

Creation of company mobile app

SOLUTION

How did you find WSM Technologies?

Clutch Site

Why did you select WSM Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from WSM Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It a great experience to work to this company. They create great mobile app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Nice Mobile App. They provide us with good feedback about our work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the item on time

What was your primary form of communication with WSM Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their quality work.

Are there any areas for improvement or something WSM Technologies could have done differently?

NO