Wishup

BACKGROUND

Please describe your company and position.

I am the VP of a commercial construction company.

Describe what your company does in a single sentence.

Provides turnkey commercial construction solutions, managing projects from planning and construction to final business setup.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• The main objective was to reduce the time spent on repetitive back-office tasks so our construction leadership team could focus more on project execution, client relationships, and operational priorities.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work centered around ongoing administrative and operational assistance. This included calendar management, email support, document organization, vendor follow-ups, reporting, and other back-office tasks that helped keep our projects running efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement improved internal efficiency and reduced the amount of time our managers spent on routine administrative work. As a result, our team was able to devote more attention to active projects and customer communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was dependable and responsive throughout the engagement. Tasks were delivered on time, communication was consistent, and the team adapted quickly whenever our priorities changed.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how quickly the assistant understood the pace and complexity of our construction business. The onboarding process was smooth, and the level of support provided made the collaboration easy from the start.

Are there any areas for improvement or something Wishup could have done differently?

Overall, the experience was very good.

BACKGROUND

Please describe your company and position.

I am the General Manager of a healthcare & diagnostic firm.

Describe what your company does in a single sentence.

We provide healthcare and diagnostic solutions that support hospitals and medical organizations in improving operational efficiency, patient outcomes, and clinical performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• To help our growing team manage administrative coordination and operational support more efficiently

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement involved ongoing operational and administrative support for our internal team. Key responsibilities included managing meeting schedules, organizing communication follow-ups, coordinating documentation, assisting with online research tasks, and supporting day-to-day workflow management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration helped reduce the amount of time our internal staff spent on administrative tasks and improved overall workflow organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

asks were completed on time, communication remained clear, and they adapted well whenever priorities shifted.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the flexibility and professionalism of the support provided. The assistant was able to quickly understand the pace and structure of a biotech-focused environment, which made collaboration much smoother than expected.

Are there any areas for improvement or something Wishup could have done differently?

the experience was positive.

BACKGROUND

Please describe your company and position.

I am the CEO of ALVO Medical

Describe what your company does in a single sentence.

We are a healthcare-focused organization dedicated to improving patient care through technology-enabled clinical solutions, operational efficiency, and modern healthcare support services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• The main objective was to reduce the time spent on repetitive back-office tasks so our internal team could focus more on healthcare operations and strategic priorities.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work centered around ongoing administrative and operational assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped improve internal efficiency and reduced the amount of time our staff spent on routine administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was dependable and responsive throughout the engagement.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how quickly the assistant understood the structure and pace of our organization.

Are there any areas for improvement or something Wishup could have done differently?

Overall, the experience was very good.

BACKGROUND

Please describe your company and position.

I am the Executive Director of EUPATI

Describe what your company does in a single sentence.

We are a digital solutions company that helps businesses improve operational efficiency, streamline workflows, and manage scalable remote collaboration across different industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We hired Wishup to provide dependable virtual assistance support that could help our internal team manage administrative coordination more efficiently. Our goal was to reduce time spent on repetitive operational tasks and improve day-to-day productivity without expanding our in-house workforce.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Wishup were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved ongoing operational and administrative support through a dedicated virtual assistant. The assistant handled meeting scheduling, inbox organization, follow-up coordination, task tracking, and research-based assignments depending on business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us significantly reduce the amount of time spent on administrative overhead each week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was reliable and organized. Tasks were handled on time, communication remained consistent, and they adapted quickly whenever priorities shifted.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What has impressed us most is the professionalism and adaptability of the assistant assigned to our account. They were able to quickly understand our workflow and communication preferences, which reduced the learning curve and made collaboration feel seamless.

Are there any areas for improvement or something Wishup could have done differently?

Overall, the experience was positive. One area that could be improved is offering slightly more structured onboarding documentation at the beginning of the engagement, especially for teams with evolving workflows. Aside from that, the collaboration went smoothly.

BACKGROUND

Please describe your company and position.

I am the CEO and Owner of J. Walcher Communications

Describe what your company does in a single sentence.

Full service public relations and marketing agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Calendar integration
• Inbox sorting
• Personal research

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

Referred to me

How many teammates from Wishup were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Calendar integration, email management, personal research

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Calendar integration, inbox management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items delivered quickly and on time

What was your primary form of communication with Wishup?

Email or Messaging App

What did you find most impressive or unique about this company?

Their service was quick and efficient.

Are there any areas for improvement or something Wishup could have done differently?

Worked on communication of task lists

BACKGROUND

Please describe your company and position.

I am the Vice President of sales of Buzz

Describe what your company does in a single sentence.

Buzz develops software solutions that help businesses automate customer engagement and sales processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Manage customer support tasks and lead generation.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup’s team handled inbound client messages, followed up on warm leads, and organized our CRM to ensure no opportunities were missed. They also took care of routine customer queries, freeing our internal team to focus on building relationships and closing larger deals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, our lead response time improved significantly, and we saw a noticeable increase in qualified leads entering our pipeline. Their work helped us maintain consistent communication with potential clients and improved customer satisfaction overall.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were reliable and responsive, always delivering tasks on time. We communicated mostly through Slack and email, and they were quick to adjust whenever we needed a change in priorities or reporting format.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to quickly understand our sales process and adapt to our tone with customers. The assistants felt like a natural extension of our team rather than outsourced support.

Are there any areas for improvement or something Wishup could have done differently?

A bit more overlap in working hours with our core team would make coordination even smoother, but overall, the experience has been excellent.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Profit Whales

Describe what your company does in a single sentence.

We helps businesses optimize their Amazon advertising campaigns to maximize sales and profitability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• We initially had a complicated situation with state registration because our employees reside in different states. We were looking for someone to help us with personnel registrations, renewals, and audits.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They provide HR consulting, and they also handle our contractor payments. I’ve added them to our Gusto portal, which they are using for their tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve saved around 10–15 hours per month, thanks to Wishup. Before working with them, our HR processes have been a mess.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wishup meets their deadlines and stays on budget. We usually communicate using Slack. 

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Wishup is very reliable. I’ve already cycled through different freelancers, but those other folks haven’t been a good fit for my company. Meanwhile, Wishup has the consistency that I need, removing the need to find a new partner every few months. 

Are there any areas for improvement or something Wishup could have done differently?

I can’t think of anything. We’re pretty happy with everything so far.

BACKGROUND

Please describe your company and position.

I am the Broker/Owner of a real estate company.

Describe what your company does in a single sentence.

Our company is a small Real Estate Company offering individualized attention to its customer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• To completely offload our bookkeeping and financial tracking tasks to a professional, ensuring accuracy in QuickBooks and saving me 6+ hours of admin work each week.
• To implement a reliable system for managing agent commissions, chasing client invoices, and handling vendor payments to improve our cash flow and financial organization.

SOLUTION

How did you find Wishup?

• Online Search
• Clutch Site

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup provided a dedicated virtual bookkeeper who took over our entire financial workflow. Her work was a game-changer. She handled categorizing all our business transactions, processing bi-weekly commission payments for our agents, and sending out gentle reminders for overdue invoices. She also managed paying our vendors on time. The best part was the weekly financial snapshot she prepared every Friday morning, I had a clear, simple report on my desk that told me exactly where we stood financially. It gave me my weekends back.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference was night and day. We went from having several late client payments each month to almost none. I got about six hours of my time back every single week. The real win was at tax time; our accountant commented on how organized our books were, which made the entire process smooth and stress-free.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The consistency was fantastic. That Friday report landed in my inbox like clockwork. If I ever had a quick question or needed a special report pulled, a quick message on Slack was all it took. She was always on top of everything and made me feel like my business was her top priority.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how she became a real part of our team. She took the time to learn how we operate and would proactively message me about small things, like an unfamiliar charge, just to double-check. That level of care and attention made me feel completely confident that everything was in good hands.

Are there any areas for improvement or something Wishup could have done differently?

The whole experience has been exactly what I needed from start to finish. The onboarding was straightforward, the communication was always clear, and the quality of work was consistently excellent. They built a lot of trust quickly, and it just worked.

BACKGROUND

Please describe your company and position.

I am the Director of Visage Consulting Services Inc.

Describe what your company does in a single sentence.

Visage Consulting Services Inc. provides business advisory and operational support to small and mid-sized firms, helping them optimize processes and improve efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wishup to accomplish?

• Streamline executive calendar and inbox management. Improve client follow-ups and scheduling efficiency.
• Free up internal team from recurring admin tasks to focus on consulting projects.

SOLUTION

How did you find Wishup?

Referral

Why did you select Wishup over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Wishup provided us with a dedicated Virtual Assistant who acted almost like an extension of our internal team. The assistant handled inbox management, coordinated calendars for multiple executives, and managed recurring tasks like client scheduling and follow-up emails. They also helped with data entry, maintaining our CRM, and preparing weekly status reports. Having someone who could quickly pick up our tools and workflows (Google Workspace, Slack, and Zoho) was a big plus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, our internal team regained nearly 15 hours per week, which we redirected toward client-facing work. We also noticed a 30% reduction in missed follow-ups and scheduling conflicts, thanks to better calendar oversight. Financially, it was more cost-effective than hiring an in-house coordinator.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. They were proactive about updates and checked in regularly to confirm priorities. Communication was smooth through email and Slack, and the account manager made sure any concerns were addressed immediately.

What was your primary form of communication with Wishup?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The onboarding speed stood out we had someone working for us in under an hour. Their assistant was well-trained, understood our requirements quickly, and adapted to our tools without needing extensive guidance. Compared to our past experience trying freelancers on Upwork, the consistency and reliability here were night and day.

Are there any areas for improvement or something Wishup could have done differently?

Honestly, nothing.

BACKGROUND

Introduce your business and what you do there.

I'm the president and CEO of Brame Brands, a company that develops and supports restaurant franchises with comprehensive services, including site selection, construction, and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wishup?

We needed support to reduce the time I spent on outreach and follow-ups. We also needed someone to handle heavy marketing tasks like email campaigns, CRM updates, and lead qualification so our internal team could focus on strategy and closing deals.

SOLUTION

What was the scope of their involvement?

Wishup provides us with virtual assistant services. Their team helps us with cold emailing, social media scheduling, and managing our CRM. They also monitor engagement on LinkedIn, track leads, and create weekly performance reports for our campaigns.

More specifically, Wishup's team handles daily cold outreach and lead qualification reports, weekly social media calendars, CRM updates with notes and lead statuses, and inbox and client follow-up schedule organization.

What is the team composition?

We work with two teammates from Wishup.

How did you come to work with Wishup?

We found them through an online search. I chose them because they offered flexibility and quick onboarding compared to traditional agencies. Most agencies required long-term contracts and had a heavy setup process, but Wishup allowed me to start within a few days with a dedicated assistant who already had experience in the tools we use.

What is the status of this engagement?

We started working with them in February 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Wishup, we've been able to reduce time spent on repetitive admin tasks by over 40%, which has allowed our core team to dedicate more hours to client acquisition and strategy. As a result, we've seen a 60% increase in project turnaround speed and a noticeable improvement in client satisfaction scores within three months.

Moreover, our response time to inbound inquiries has improved by 70%. In terms of outreach, Wishup's virtual assistant has helped us book 15 qualified calls in the first two months, which has directly contributed to closing new deals. Overall, faster turnaround and better client communication have helped us close deals about 25% quicker. That boost in efficiency has led to roughly 15% growth in revenue last quarter.

How did Wishup perform from a project management standpoint?

Wishup's project management has been excellent. Tasks are well-organized, updates are consistent, and everything has been delivered on time without any follow-up from my side. The team is proactive, which makes the whole process stress-free.

What did you find most impressive about them?

The quality of Wishup's assistants really stands out. They're proactive, communicate clearly, and handle tasks without constant supervision. That level of reliability is hard to find.

Are there any areas they could improve?

I can't think of anything for them to improve.