WebXd

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a warranty broker

Describe what your company does in a single sentence.

Broker of RV Extended Service Contracts direct to consumer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebXd to accomplish?

• SEO Review
• Implementation of new module based on findings in goal 1

SOLUTION

How did you find WebXd?

• Online Search
• Clutch Site

Why did you select WebXd over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with an in-depth SEO Competitor Analysis. We have been losing out to a new competitor, and after multiple independent reviews, could not find any reason why their site was performing better in search than ours. We chose to do one last review with WebXd. They performed a wildly in-depth review not only our own SEO metrics, but those of three competitors, and were able to pinpoint an area of success in our competition that no one else (including our own team) had been able to find. 

From here, we chose to expand the project to create a home-page module that would allow us to deliver similar results as this competitor. This was a custom-coded module that was built to fit the look and feel of our existing site. It was built exactly as requested, on-time and exceeded expectations. The WebXd team did a phenomenal job. 

They also pulled pre-launch metrics, as well as one-month post-launch metrics, to help us keep an eye on movement with the new module live on the site. I am continually impressed with their dedication and professionalism.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In just one month, we have seen a measurable increase in top 3 keyword positions. Additionally, we feel we have a much better grasp on not only our own SEO standing and goals, but that of our primary competitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I felt communication was incredibly timely and thorough. One of my biggest pet peeves is asking more than on question in an email, and only getting one answer--this never happened in my communication with WebXd. Both email and virtual meetings were friendly, professional, and informative. All items were delivered on time, with realistic expectations set from the jump.

What was your primary form of communication with WebXd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I've been in digital marketing and the management of various websites for almost 15 years, and this is the first time a project has been completed on time. It's also the first time I've worked with an expert who did not assume I knew less than them, but was also helpful in educating me when I did, rather than using that assumed power dynamic to upsell me. I look forward to working with Stephanie and WebXd on projects in the future.

Are there any areas for improvement or something WebXd could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Content Marketing Manager of Good Life Property Management

Describe what your company does in a single sentence.

We are a property management company that services single family homes, condos, and small apartments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebXd to accomplish?

• Create a new website that is easy to use and ADA compliant

SOLUTION

How did you find WebXd?

Online Search

Why did you select WebXd over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired WebXd to completely redesign our website. Goals included: make the website more modern, easy to use, ADA compliant, and accurately convey our brand messaging and style. We wanted the new site to be visually appealing and take our customers on a journey that will result in them reaching out to us. We wanted the backend of the site to be easy to use by our team and be easier to use than previous platforms (Hubspot)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sticking to our timeline, making requested changes in a timely fashion, including all elements requested, providing professional opinion and recommendations when asked.

What was your primary form of communication with WebXd?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. Their team was very responsive whenever we had questions or feedback. If we requested something that didn't make sense or wasn't good for SEO, they took the time to explain why and provided an alternative. When we had to speed up the timeline, they were able to accommodate us without sacrificing anything important.

What did you find most impressive or unique about this company?

Their level of communication exceeded my expectations. Their team was extremely responsive and attentive to our needs. They completed quality work at a reasonable cost and went above and beyond with the ideas we gave them.

Are there any areas for improvement or something WebXd could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Im a Founder and Advisory Board member of a Nonprofit that raises funds for projects that benefit children, military and animals through fundraising events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebXd, and what were your goals?

We hired WebXd for a website redesign. Our goal was to make information about the foundation easily and readily available to potential event guests and donors to make it easy and desirable to donate and buy tickets. Also to provide information from past events and upcoming events.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to WebXd by a member of our board. The Tea3 Foundation board of directors evaluated the project and voted in favor of WebXd.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, WebXd organized content and created mockups. After a few iterations and reorganization of content, their team designed and developed an informational Wordpress website. They updated the content to reflect our nonprofit’s past and future fundraising events.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 team members:

• project manager
• Wordpress website designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our board members loved the updated design and we’re pleased with the breadth of information on the new site.

Describe their project management style, including communication tools and timeliness.

We had frequent communication with the project manager, who communicated with the rest of the team. We communicated through email, zoom calls, and in-person meetings. WebXd was on-time with every deadline.

What did you find most impressive or unique about this company?

They gave us a professional website that was easy to update. They were also available for meetings, updates, and new feature requests. We had a clear line of communication, which is always great for projects of this nature.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the COO for CaseMed Solutions and our National company InsurHealth Affinity Group which WebXD will be designing and developing that website which is more complex than the CaseMed website. I also have my daughter-in-law set up to use WebXD and my brother, a psychologist is using WebXD as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebXd?

Design and development.

SOLUTION

How did you select this vendor and what were the deciding factors?

Stephanie knows and has worked for my business partner on his non-profit website and other marketing development projects. He introduced us to Stephanie, and we have been very happy with her designs and the timing to develop our websites.

Describe the project in detail and walk through the stages of the project.

We started by discussing the business and the marketing messages we wanted for the site. She developed the website design and we worked with her to modify the design to the point of providing content. even as the COO I developed all the content before she spent time doing it on a piecemeal basis. That was a cost savings.

How many resources from the vendor's team worked with you, and what were their positions?

2-3 which included at least 1 designer and a developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website was welcomed by our National Partners and the customers or associates we have sent the website to because it has the detail, they need to see our vision and business roadmap for the future.

How effective was the workflow between your team and theirs?

Excellent!

What did you find most impressive or unique about this company?

The creativity, consulting, development time and cost.

Are there any areas for improvement or something they could have done differently?

I don't have any recommendations for WebXD or Stephanie on improvements. We were happy throughout the process. They are very customer-centric.

BACKGROUND

Please describe your company and your position there.

I own a small medical private practice.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebXd, and what were your goals?

I hired WebXD to help me design a new website that would help highlight my practice's areas of expertise.

SOLUTION

How did you select this vendor and what were the deciding factors?

I read web developer reviews online and spoke with several companies before deciding on WebXD. Stephanie was extremely responsive and clearly wanted to make sure the website fit my vision for it. She was very attentive and was quick to help adjust parts of the site to meet my vision. Each draft of the site was done very quickly and the final site turned out exactly like I wanted it to.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had initial consultation call where Stephanie asked about my vision and showed me several website examples to get a better idea of what I was looking for. Stephanie sent me the first draft of the site 1-2 weeks after our first meeting.

We then had a meeting after each of the two site drafts to discuss things I liked and things I wanted to changed. After the website was done, we had a two-hour training session where Stephanie walked me through how to manage future edits on my own.

How many people from the vendor's team worked with you, and what were their positions?

I only worked with Stephanie, who is the owner of WebXD.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website turned out exactly how I wanted it to.

Describe their project management style, including communication tools and timeliness.

See above

What did you find most impressive or unique about this company?

I really appreciated how responsive Stephanie was. She responded to each of my emails within 24 hours of me sending it. She also clearly wanted the website to meet my goals and worked hard with me to manage even the smallest details.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a small business that produces chocolate bars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebXd?

We needed help designing our packaging.

SOLUTION

What was the scope of their involvement?

WebXd created our product packaging. To start the project off, I gave them my requirements and some images and colors to take inspiration from. They then gave us some suggestions and proceeded with the design process.

What is the team composition?

Our main point of contact was the owner.

How did you come to work with WebXd?

One of their previous clients recommended WebXd to me.

How much have you invested with them?

The project cost about $450–$500. 

What is the status of this engagement?

We worked together in November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We liked the design they delivered. 

How did WebXd perform from a project management standpoint?

The WebXd team was very accessible — they were available to address our issues at all hours of the day.

What did you find most impressive about them?

WebXd was very attentive and punctual. They took our ideas and created a great design.

Are there any areas they could improve?

No, I can’t think of anything they could’ve done better.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and principal attorney of a solo law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebXd?

I needed their expertise in website development.

SOLUTION

What was the scope of their involvement?

I had an existing website, but I needed a new one with improved features to optimize the presentation of my content. I initially met up with WebXd to discuss my expectations in terms of functionality and design. Their team then took those into consideration during the implementation process.

WebXd developed a new web platform using a new architecture, coding language, and an overall theme based on my design preferences. They also imported site content from my previous platform and integrated that into the new website while applying the design refinements.

What is the team composition?

I worked directly with their senior developer throughout the project.

How did you come to work with WebXd?

I already worked with them on previous development and web hosting projects. Our previous work experience made me trust their technical expertise, so it was natural for me to reach out to them when I needed a team to work on a new development project.

How much have you invested with them?

I spent $5,000–$10,000.

What is the status of this engagement?

The project ran from July–August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I just launched the website, so there are no quantitative metrics to share yet. However, I could confirm that WebXd delivered a user-friendly and sophisticated website that easily secured positive feedback from early spectators. The navigation was especially flawless — it encapsulated my vision well, which would help me appeal to my target audience.

How did WebXd perform from a project management standpoint?

We communicated via email and phone calls and shared content regularly through Google Docs. WebXd was an attentive team with fantastic project management skills — they delivered results within quick turnaround times without compromising quality. 

What did you find most impressive about them?

I saw their commitment to completing a quality product that addressed all my needs and expectations. Additionally, they were pleasant communicators, and that made our partnership seamless.

Are there any areas they could improve?

I didn’t find a particular aspect that needed improvement. They were a reliable development partner.

Do you have any advice for potential customers?

Define your project requirements and expectations from the get-go. Any project is easier to accomplish when these are concisely communicated.

BACKGROUND

Introduce your business and what you do there.

I'm in the marketing department at a stealth-mode biotech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebXd?

We wanted to launch a new website. We had a WordPress website that was pretty well designed and reasonably implemented by a previous agency. However, there were some execution problems, and the relationship with them wore out. We decided to take the design and the work that had been done up to that point and get it across the finish line ourselves. We contacted WebXd to help us with this challenge.

SOLUTION

What was the scope of their involvement?

WebXd took over our site and helped us tackle a list of around 10 aspects that needed to be either fixed or added to it. They worked on Elementor.

What is the team composition?

I had one main point of contact.

How did you come to work with WebXd?

I did a lot of local searches for web developers, and I believe I found WebXd through Clutch. I also found in Upwork some of the work my main point of contact had done as a freelancer and saw WebXd projects in their portfolio.

When I reached out to them, WebXd was highly energetic and looked like they would be able to execute the project with a reasonable effort. They were committed to customer service as well.

How much have you invested with them?

We spent close to $2,000–$3,000 including the cost of recent updates.

What is the status of this engagement?

We worked together from January–February 2021. We contacted WebXd in January and they executed their work within a couple of weeks during February. We didn’t launch the site until April 2021, but that was based on some internal decisions rather than technical difficulties or their ability to execute the project.

We’re now considering them for larger projects in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

WebXd completed everything that was scheduled on time and with excellent customer service. They were extremely approachable and available. Whenever anything was going on, I could call them or text them. They kept us updated throughout the whole process, which was fantastic and a nice change compared to our previous vendor.

From the results side. WebXd always completed all the work in fewer hours than I had expected. They were great to work with as we started to learn about each other.

Generally speaking, WebXd offered immediate turnaround times and great access to their development team. They demonstrated a can-do attitude instead of just giving excuses and explanations, which is a much better way to work with developers.

How did WebXd perform from a project management standpoint?

We communicated through texts and emails. As we engage on larger projects, I’d like to see them use additional project management tools. However, given the scope for this project, it would have been overkill.

What did you find most impressive about them?

WebXd's most impressive asset was their overall customer service and responsiveness. I spent many hours on the phone with them over many different conversations, and I didn’t even get billed for that.

WebXd's willingness to work to our demands without arguing with us about it was also impressive. I instructed them to help me with different technical assets as needed, and I know that creating them separately would have cost more than what we got charged for working on an hourly basis with them. They contributed with what they could and were very communicative.

Are there any areas they could improve?

I don’t think there is anything WebXd could improve on. We’re starting to talk about a new, larger project, and I need to make sure that they’re comfortable working with larger teams. I’m looking to bring in additional freelancers and a support team, so I’m looking forward to seeing how they will work with larger teams of technical contributors.

BACKGROUND

Introduce your business and what you do there.

I am a mechanical engineer and I provide design services to companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebXd?

I was trying to extend my reach to find new clients.

SOLUTION

What was the scope of their involvement?

WebXd provided me with a full range of website development and web hosting. I gave them content and technical pictures and they built the site. Their team displayed the projects that I have done one by one.   

What is the team composition?

My main point of contact was the owner.

How did you come to work with WebXd?

A friend of mine had used them before and recommended them to me.

How much have you invested in them?

I invested between $2,000–$3,000.

What is the status of this engagement?

I worked with them from April–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am really happy with the work they did. I have received considerably more inquiries regarding engineering services.

How did WebXd perform from a project management standpoint?

I think they did a great job. We mainly communicated by email.

What did you find most impressive about them?

They were very professional and nice to work with, and they did a great job.

Are there any areas they could improve?

Not really. They are very good.

Do you have any advice for potential customers?

Just give them good content upfront. Let them know what you want, and they will deliver.

BACKGROUND

Please describe your company and your position there.

I am a lawyer and entrepreneur in San Diego. I have more than 25 years of experience and provide services to a number of industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Xd?

Web Xd was hired to recover and review a primary branding website that had become invisible, inaccessible, and unresponsive because of poorly executed procedures and communication between a prior web development company and web hosting company.

What were your goals for this project?

Web Xd was tasked with identifying the source of the website dysfunction, troubleshoot the issues, and communicate with the web development company and/or wen hosting company as necessary to recover and optimize the site.

SOLUTION

How did you select Web Xd?

After researching companies, Web Xd was selected based on its track record and favorable Yelp reviews.

Describe the project in detail.

Web Xd did a quick and accurate preliminary assessment, correctly predicted the source of the problems, and initiated contact with the web hosting company.

I observed that Web Xd's communications with the hosting company, and noted that Web Xd drove the solutions based on technical knowledge and effective communications.

What was the team composition?

Web Xd's senior specialist worked directly with me.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The core problems were fully resolved same day.

How effective was the workflow between your team and theirs?

The communication with Web Xd was excellent. They kept me informed of all plans and reported outcomes immediately

What did you find most impressive about this company?

Web Xd understood the details of the web hosting company's systems as well as their internal technicians.

Web Xd solved the immediate problems and took the time to note and correct other technical anomalies at the same time, undoubtedly saving time and money down the line.

Are there any areas for improvement?

I was very pleased with the work and highly recommend Web Xd