Webkul

BACKGROUND

Please describe your company and your position there.

I run a multi million dollar a year online retail company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul ?

We purchased a module from them for our website platform (cs-cart).

SOLUTION

How did you select this vendor and what were the deciding factors?

Their reviews looked good - in hindsight, I can see that the majority of them were from staff posing as customers. But on paper, they looked like a solid, reputable company.

Describe the project in detail and walk through the stages of the project.

OTP Plugin, meant to confirm client phone numbers using an OTP code. It never worked from the start even though it said that it was compatible with my version of CS-Cart. First time it would override the Customer Firstname and Lastname fields and make them Phone Number Fields.. so whenever a customer would try and sign up, or change his profile, their changes wouldnt pass validation because it wouldnt allow text to be put in for their name.

It forced them to use a phone number. After almost a money, they fixed that problem.. and then caused a 500 error (Service Unavailable) when the client is typing it the OTP code to verify. Their solution was to get my customers to make them a video of the problem so they could troubleshoot.... ... they wanted my customers.. to install screen recording software on their computer and then make a video.. so that they could fix it.

When I requested a refund (in accordance with their policy) they declined.. saying that they would fix the issue - if i got my customers to record videos.. they havent fixed it in a month and now their idea is to provide my clients with a poor user and customer experience so that they can compensate for webkul's imcompetence. Do not deal with these crooks.

How many resources from the vendor's team worked with you, and what were their positions?

Customer Service, Programming and Management.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There was no progress nor any success. When I finally had enough and asked for a refund, they refused.

How effective was the workflow between your team and theirs?

Terrible. I will never deal with their company again.

What did you find most impressive or unique about this company?

There was nothing impressive or unique about Webkul. Fairly typical of a few of the tech companies I have worked with out of India. Poor programming and worse support. They promise you the world to get your money and once they have it, you're on your own.

Are there any areas for improvement or something they could have done differently?

Honor their policies and provide a refund when requested. Reply sooner than 2-3 days each time and actually solve the issue.

BACKGROUND

Please describe your company and your position there.

Optosigma Europe provides Optical custom solutions for industry & research. I'm Digital manager in this company : i basically manage the team who developped the e-commerce for American and European market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We use Akeneo PIM to manage our catalog of products (more than 15000). This solution is shared between the american and european marketing teams ans allow them to easily edit information that are given into the Magento website. We needed some customization on our akeneo setup to fit our business (we have very technical products)

SOLUTION

How did you select this vendor and what were the deciding factors?

Webkul seems to be one of the few agencies who developped modules both for Akeneo and Magento. And we actually already used their connector.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We simply met on their intern communication app to decide the specification on our customizations. We got an estimation in time, and thats all !

How many people from the vendor's team worked with you, and what were their positions?

A project manager, and a developper.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Webkul made the customization and gave us a complete package so we can keep a trace of the job done. This allowed us to make edits if we need to install it on future versions.

Describe their project management style, including communication tools and timeliness.

Intern communication tool (ticketting type), the timeline is given directly by the project manager by email.

What did you find most impressive or unique about this company?

Akeno is an application developped in France and not so common outside of the UE. It was pretty surprizing to see that an Indian agency chose to work on it.

Are there any areas for improvement or something they could have done differently?

everything was ok.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup company called Avaria. We work in the area of IT, e-commerce, and digital financing. We’re also building a digital financing system that looks like a paper replacement for Africa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We hired them to create an e-commerce marketplace for us.

SOLUTION

What was the scope of their involvement?

Webkul is helping us customize some modules on our e-commerce website, which is built on PrestaShop. In particular, they’re customizing the payment methods so that people can pay with other available options that include mobile money. They’re also integrating banks into our web system, which would enable people to pay directly from their bank accounts.

What is the team composition?

We work with around five people from their side.

How did you come to work with Webkul?

We found them through their website.

How much have you invested with them?

We’ve spent about $10,000.

What is the status of this engagement?

We started working together on this project in June 2022, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of timeliness and quality, Webkul has been doing a great job.

How did Webkul perform from a project management standpoint?

They have a project management portal where we can see the progress of the work. This also gives us an idea of what to expect and when it can be delivered. Moreover, they've been very responsive, and the work is being delivered on time and within budget.

We communicate with them through a ticketing system, but they’ve given us the option to connect via Skype.

What did you find most impressive about them?

We’re impressed with the fact we only need to pay once for their modules They’re not like PrestaShop, where we have to make yearly payments.

Are there any areas they could improve?

They can be more flexible with the customization cost.

Any advice for potential customers?

I would definitely recommend Webkul to anyone.

BACKGROUND

Please describe your company and your position there.

Our company is a wholesale and webshop for shipping materials. My position is to keep the webshop up running and make sure new functions are properly implemented

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

At first we hired Webkul to implement the akeneo - shopware 6 connector. The connector worked fine but after a while we had some custom work in shopware 6 (tier pricing, video in photo carrousel), that needed to be done. This information needed to be managed in akeneo, so the connector needed custom work. They made custom solutions so that we can manage all the information from akeneo, this kept our product management processes quick.

SOLUTION

How did you select this vendor and what were the deciding factors?

First task Webkul did for us was implementing the akeneo - shopware 6 connector. Which was done in no time and the connector is easy to use. So we looked if they could do custom work for us, what they could so we asked them and they helped us out really good.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First we made a support ticket with the problem we were facing. After that Webkul said what they could do for customization to resolve the issue. After agreeing on price and project scope, they make a ticket in there ERP system so you have direct communication. In this ticket they keep you updated on what they have made and how far they are with custom work. After completing the will send you the finished (in our case) zip file, with instruction how to implement the update in our system. I then shared the zip with our other partner who rolled out the update.

How many people from the vendor's team worked with you, and what were their positions?

They was 1 developer and 1 person from the support/sales team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the custom work we are able to centralise product information. So we did not have to do some product information updates in shopware 6 and then in Akeneo. Everything is central now. This saves me and my co workers a lot of time. The time saved is well worth the investment.

Describe their project management style, including communication tools and timeliness.

Management style is clear, all the information is centralised in a ticket and easy to find back. Their communication is clear and to the point.

What did you find most impressive or unique about this company?

If they say custom work is done in 8 to 10 business days, it is finished in that period. They are quick.

Are there any areas for improvement or something they could have done differently?

In the ERP ticket system, sometimes i did not receive a update by email if a new comment was placed. Wasn't that big of a problem but for next time it would be great. That was the only thing i could think of.

BACKGROUND

Please describe your company and your position there.

Infracommerce is the lergest Fullcommerce Company in LATAM Region and provides financial solutions ( omnipayments ) to Companies and Brands who desire to operate in digital markets I´m an Account Sales Executive at Infracommerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

Webkul was hired to implement the Infrapay API offered by Infracommerce at its partner Melhor Industria

SOLUTION

How did you select this vendor and what were the deciding factors?

Webkul was hired by Melhor Indústria due to its expertise in working with the Shopware platform

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The product to be integrated is the Infrapay product offered by Infracommerce, through the Boleto Bancário payment method. The payment method allows the customer who buys via marketplace or ecommerce to pay their invoices in 28/42/60 days or in installments, using a pre-reserved credit. The APIs were made available to the Webkul developer team.

How many people from the vendor's team worked with you, and what were their positions?

About 7 to 8 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliveries are being carried out efficiently directly to the partner Melhor Indústria, directly on their website

Describe their project management style, including communication tools and timeliness.

Webkul has an efficient communication platform with the partner that allows the centralization of shared information, as well as the attachment of documentation, flows and project progress.

What did you find most impressive or unique about this company?

Webkul is a reference company in the development market for Shopware. This is a development platform of German origin and without developers in the partner's local country (Brazil).

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the Chief Marketing Officer at Trascriviamo.it s.r.l., an italian company which sells her business services all over Italy. Our customers are lawyers, banks, accountants and our .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We had an issue of compatibility between Order Approval for Magento 2 Webkul extension and our Payment Gateway Extension. When customer chose an online payment method (e.g. Credit card, Sofort) , if the transaction was declined or expired, that order was not invoiceble anymore. We ned those orders to be still available for payment and, when transaction was completed, to be correctly invoiced. Webkul team made it possible for us

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Webkul in the beginning because its "Order approval" extension perfecty fitted our needs. In fact we ned to approve the orders before made them payble for customers. To be sure that we can make the work we need to see the documents customer fournish us. If everything is ok, we approve the order and customer can pay for it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was for us to buy, install and configure "Order approval" extension for our Magento 2 installation. Then we asked for the customization . They did add to backend configuration the functionality to chose in which statuses the order should be still payble. This made the "Pay now" button visible for the customers even when an order changes its status to "Canceled" because transaction was declined at first. The last step was for Webkul team to make those order invoiceble, that is to automatically invoice them at the moment the customer successfully completes the payment.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people and a progect manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was finished in time. The invoice automation freed our employee's time

Describe their project management style, including communication tools and timeliness.

The project manager Neelesh was great, very kind and freindly. We talked through Google meet and he gave me differents ways to reach him whenever I ned.

What did you find most impressive or unique about this company?

I was impressed by their ability to understand our needs, even if our business model was very particular.

Are there any areas for improvement or something they could have done differently?

It would be better to be more involved in the particular way the developing team reached the solution, e.g. by telling which files have been implemented, added.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an industrial tools distribution company that operates in Europe, Asia, Africa, the Middle East, and South America. Currently, we’re working on an e-commerce project to distribute industrial tools with specific layouts dedicated to B2B clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We brought Webkul on board to offer standard off-the-shelf product extensions and customized jobs.

SOLUTION

What was the scope of their involvement?

Webkul is creating a solution to connect two critical systems we’ve onboarded into our roadmap: an e-commerce CMS margin tool and a product information management (PIM) tool. They offer specific extensions to transfer data from the PIM to the margin tool. We’ve also asked them to customize specific features.

What is the team composition?

I work with a technical specialist. 

How did you come to work with Webkul?

I found them through Google. I was looking for a vendor who could offer a solution to connect our PIM and the margin tool. Ultimately, I chose Webkul because they were already proposing the connector extension.

How much have you invested with them?

We’ve spent close to $2,000 on the project.

What is the status of the engagement?

Our partnership began in December 2017, and we’re still engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have KPIs associated with this solution because it's not yet in production. As we're at the prototype stage, we measure Webkul's success based on their ability to deliver the requirements. The team has consistently delivered the requirements in the contractual terms we've defined.

How did Webkul perform from a project management standpoint?

They've delivered tasks within my budget expectations. When we started the customization project, they offered anonymized online ticketing. For the prototype stage, I asked them to assign a technical representative specialist with whom I could interact. Although it took a while, they've recently assigned us a nominative expert from their team who coordinates several departments' work to streamline the project. I've been positively surprised by their ability to consider my requirements.

What did you find most impressive about them?

I'm impressed by the reliability of Webkul's code; we've had very few bugs, and I appreciate that.

Are there any areas they could improve?

They could be a little bit more responsive to our ideas and the feedback we give them for continuous improvement.

Any advice for potential customers?

My advice is to be very descriptive with your project and the feedback you give them.

BACKGROUND

Please describe your company and your position there.

I am working as a Technical Executive (IT) at ranabi.com. Ranabi is an online marketplace, we are selling products in Bangladesh and abroad. Our main target is wholesaling exportable products in USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We were just looking for a multivendor app on BigCommerce and when we searched it on the internet, we have found the Webkul's multivendor app for BigCommerce comprising all the features of marketplace and now we have installed it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been with Webkul Bigcommerce multivendor marketplace app, the app and the company have been great to me, they respond fast and quickly resolve any queries you have. The app prices are very reasonable and the app itself is best to create a marketplace on bigcommerce platform and very user friendly and simple to use.

Their communications are perfect. I have a consultant name Aishwarya she is incredible, she is always there for me, and that's what my companies need a valuable always there company to be there. If you are planning on starting a marketplace on bigcommerce then Webkul has a perfect multivendor app available to use. Thanks for the quick assistance and the best app.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had meeting with their consultant team and after that we had installed the app and the team was Very easy to work with and patient with me and my learning curve with the app settings. The app works as described and very easy to implement on your website. I definitely recommend the support, service and app and give it more than 5 stars!

How many people from the vendor's team worked with you, and what were their positions?

A Senior consultant was our main point of contact throughout the process. And we believe developers are also working on the backend for the new updates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome is really interesting, we have added the bigcommerce multivendor app into our store and launched our marketplace, and the progress is outstanding

Describe their project management style, including communication tools and timeliness.

Their project management is really good, always available to help with any support.

What did you find most impressive or unique about this company?

I think they have a lot of experience in developing marketplace apps for e-commerce platforms. Their team is very knowledgeable about e-commerce platforms and provides solutions quickly.

Are there any areas for improvement or something they could have done differently?

No, I don't think, we had not faced any communication issues. They always provided a top quality support to us.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Associate for a global management consulting firm, where I manage digital advertising, graphic design, and email marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul ?

Our firm was looking to streamline the synchronization of data between Salesforce (our CRM) and Mailchimp (our email marketing platform). We wanted the two platforms to communicate data back and forth that allows our teams to update where contacts lie in the pipeline. Webkul's ChimpConnect product provided the solution we were looking for!

SOLUTION

How did you select this vendor and what were the deciding factors?

ChimpConnect was the only app that allowed us to transfer data between Mailchimp and Salesforce in the way we desired. This, paired with the support we received from the Webkul team while implementing ChimpConnect, were the deciding factors when deciding to go with Webkul.

Describe the project in detail and walk through the stages of the project.

First, we hopped on a discovery call with our support contact Abhishek, who is amazing. He walked us through the product and its capabilities, and we were sold. After we signed the contract to implement, Abhishek connected with Mrityunjay (the developer) and Faisal (the project manager) about getting ChimpConnect setup between our two platforms.

They were all very professional and sensitive with the data we provided them access. If we asked them to provide an additional customization in the process, they were very quick to have it implemented. I cannot speak more highly of this team. They have been amazing!

How many resources from the vendor's team worked with you, and what were their positions?

We had Abhishek (our support specialist), Mrityunjay (the developer), and Faisal (the project manager for ChimpConnect).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ChimpConnect has been awesome so far. Any time we create or update a contact in Salesforce, the implementation created by Webkul transfers the data over to Mailchimp seamlessly. This is exactly what we wanted!

How effective was the workflow between your team and theirs?

They had a very reliable team that was flexible and patient with the time it took to complete the project. Any time we had questions or additional requests, they were more than willing to accommodate.

What did you find most impressive or unique about this company?

I found it most impressive that their team was so flexible. Any time there was a change we needed to make quickly, they were happy to do it. Abhishek, our contact, was very kind and helped manage our team and time very professionally.

Are there any areas for improvement or something they could have done differently?

I honestly don't think so – excellence and professionalism all around from their team.

BACKGROUND

Please describe your company and your position there.

E-commerce, search for goods to order, sales, IT maintenance companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

serving many individual stores, as well as advertising them, becomes unprofitable. Therefore, we decided to make one trading platform and transfer all customers to one store. Only "Webkul" had an ideal option with maximum capabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

compared the possibilities and the work done among all programmers. Many projects had dead ends. There was no technical support, limited features, little programming experience. A commercial project required a reliable company with experience, knowledge, quick response to questions, of course, the cost of the work, to bring the matter to the end. According to these criteria, only Webkul met.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They had samples of work, ready-made modules for use. Almost all modules were ready for use and no modifications were required. As a result, as a constructor, we assembled a very large store based on Opencart with great opportunities. The complexity was the integration into my server, errors appeared and they were successfully eliminated.

How many people from the vendor's team worked with you, and what were their positions?

I did not think about it and did not check it, since the work was going on and I saw the results of the work. Who and what did this is only their internal affairs. I got the desired result and that's the only thing that matters to me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was important for me to save time on store maintenance for my clients, as well as save money on advertising. As a result, instead of hundreds of stores, I serve one store, and there is also no need for advertising, since each seller advertises himself and buyers of one seller have the opportunity to see the products of another seller. This is great for self promotion.

Describe their project management style, including communication tools and timeliness.

Well organized communication. The ability to communicate by email, chat, in the personal account of the site and a convenient ticket system. I really liked the fact that I could write a message from anywhere and all messages were collected and organized in a ticket system. It is very convenient to send screenshots in messages. It is not required to specially edit pictures in complex programs.

Pictures can be copied and pasted into a question and it's fast. Due to the time difference between the programmers and my place of residence, I received the finished product for testing from the very morning to the beginning of the working day. I test all day, write comments, and send it in the evening. In the morning, all the corrections are ready and you can continue to do tests. If minor errors were then corrected within an hour. If the question-answer then one minute.

What did you find most impressive or unique about this company?

they know their product very well and know the products of other manufacturers. They understand my wishes and fulfill them. For us, English is a foreign language, but we easily understand each other as if we were communicating in our native language. They knew the programming and mentality of other nationalities. Their product was rare and of good quality in today's world.

Are there any areas for improvement or something they could have done differently?

it may be necessary to be able to take the initiative and offer additional opportunities, since the customer may not see or be unaware of other opportunities in modern e-commerce. Also, be able to see the shortcomings and correct them. Perhaps I'm wrong and they are doing the right thing, since it is not correct to "impose" products, and it is impossible to fix them without the permission of the customer. Frankly, I did not find any flaws to complain about.