Webhouse

BACKGROUND

Please describe your company and position.

I am the Art Director of Hatypo Studio

Describe what your company does in a single sentence.

Creative Studio located in Surakarta, Indonesia, consisting of outstanding people united by our passion for creativity. Enhance your brand fly by extraordinary projects with our talented team. We provide Innovative solutions to increase visibility in front of the global market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webhouse to accomplish?

• Manage and run our website

SOLUTION

How did you find Webhouse?

Online Search

Why did you select Webhouse over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Their expertise in UI/UX design is evident in every aspect of their work.
• They took the time to understand our business needs and transformed our vision into a user-friendly and visually appealing interface.
• The team is not only highly skilled but also collaborative and responsive throughout the project. 
• Webhouse delivered on time and went above and beyond to ensure the product exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesign resulted in a 30% increase in user engagement, with users spending more time interacting with the platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• From the start, they maintained clear communication and set realistic timelines. 
• They utilized project management tools to inform us of progress at every stage, ensuring full transparency. 
• They consistently delivered all milestones on time or even ahead of schedule, showing strong attention to deadlines. 
• When we had specific needs or revisions, they were extremely receptive and quick to respond, often addressing changes within hours.

What was your primary form of communication with Webhouse?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just create a beautiful interface; they took the time to learn about our industry and crafted a user experience that aligned perfectly with our goals. Their ability to balance creativity with functionality was truly impressive.

Are there any areas for improvement or something Webhouse could have done differently?

Exploring more frequent check-ins during key development phases might have allowed us to address small details earlier, ensuring an even smoother final phase. However, these are minor suggestions, as overall, their work and responsiveness were excellent.

BACKGROUND

Please describe your company and position.

I am the Director & Principal Insurance Broker of Tank Insurance

Describe what your company does in a single sentence.

Insurance brokerage based in Sydney for commercial insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webhouse to accomplish?

• Build a CRM for our insurance clients from start to finish

SOLUTION

How did you find Webhouse?

Referral

Why did you select Webhouse over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Webhouse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a CRM for our business. We receive leads from various sources and this housed all of that. The CRM then allowed us to manage the customer journey from initial fact finding to quoting, finalising a policy and ongoing management including claims management. We can also pull insights to understand business metrics from revenue and productivity point of view.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Lead Conversion Rate: By centralising and managing leads from various sources, the CRM improved the lead conversion rate through more efficient follow-ups and tracking of customer interactions.
2. Enhanced Customer Journey Tracking: The CRM provided seamless management of the entire customer journey—from fact-finding to policy finalisation—resulting in a smoother process, reduced friction, and improved client satisfaction.
3. Improved Revenue Tracking and Forecasting: With the ability to pull insights from the CRM, the business gained better visibility into revenue performance, allowing for more accurate forecasting and identification of high-performing products or services.
4. Operational Efficiency: The CRM automated routine tasks like quoting, policy finalisation, and claims management, leading to higher productivity among staff and a reduction in manual errors.
5. Claims Management Optimisation: The CRM’s claims management feature improved the speed and accuracy of processing claims, resulting in faster resolutions and better client retention.
6. Data-Driven Decision Making: The CRM allowed for real-time business insights, empowering management to make data-driven decisions, track performance metrics, and adjust strategies to meet goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective. They consistently delivered items on time and met all project deadlines as agreed. Communication throughout the process was excellent; they kept us well-informed and were proactive in addressing any concerns. Also, they didn’t just follow instructions blindly; they offered valuable suggestions and challenged some of our initial ideas when necessary, always with the goal of achieving the best possible outcomes for the project.

What was your primary form of communication with Webhouse?

Virtual Meeting

What did you find most impressive or unique about this company?

Their exceptional user interface and how seamlessly everything worked. They managed to take complex processes and numerous tasks that previously required multiple tools and consolidated them into one easy-to-use platform. This not only simplified our workflow but also resulted in significant cost savings by eliminating the need for subscriptions to a variety of other tools. Their ability to bring everything together under one roof, in such a streamlined and efficient manner, was truly impressive.

Are there any areas for improvement or something Webhouse could have done differently?

Nothing - very happy.

BACKGROUND

Please describe your company and position.

I am the Founder of Upnode

Describe what your company does in a single sentence.

Upnode offers a broad range of IT services from domain purchase and setup to hardware and remote support. Each tailored to your specific business needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webhouse to accomplish?

• Design and develop a user-friendly admin dashboard for our team to efficiently manage clients and integrations.

SOLUTION

How did you find Webhouse?

Referral

Why did you select Webhouse over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Webhouse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webhouse designed and developed a custom admin dashboard for our MSP, integrating various systems. The project included UI/UX design, API integrations with our existing tools, and implementation of security features to protect client data. Key deliverables included the dashboard itself and system integrations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finally able to see all key data in one place, significantly improving decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered milestones on time, communicated frequently, and were quick to address any adjustments we needed during the project.

What was your primary form of communication with Webhouse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of IT service management and their ability to provide a tailored solution that perfectly fits our needs was outstanding.

Are there any areas for improvement or something Webhouse could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

I am the Founder of Miller First Aid

Describe what your company does in a single sentence.

First Aid & CPR Training

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webhouse to accomplish?

• Management Platform
• Website

SOLUTION

How did you find Webhouse?

Referral

Why did you select Webhouse over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Webhouse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the migration of an existing management system from Google Sheets to a more robust and scalable platform and the design/development of a new company website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They took our clunky Google Sheets setup and turned it into a streamlined management system that’s way more efficient—reporting time has been cut massively. The new website they built for us is also driving a lot more traffic, and we’re already seeing the benefits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They really understood our needs and delivered beyond our expectations.

What was your primary form of communication with Webhouse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their proactive approach. Instead of overwhelming us with a massive scope, they kept it small and focused. This helped keep costs down and allowed us to get something out faster. 

Are there any areas for improvement or something Webhouse could have done differently?

Given how smoothly everything went, not really.