Viral Coach

BACKGROUND

Please describe your company and position.

I am the Practice Administrator of a cosmetic dental practice.

Describe what your company does in a single sentence.

Cosmetic Dental Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase New Patients

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They were to produce videos and post on our social media and set up a funnel that was the main strategy for getting new patient leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes. I got 0% ROI on my investment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Slow to respond. You could not talk to anyone higher up when things were not going well. You could only email support, and their response was slow. Most times, I had to send multiple emails to get responses.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing for the 30K I invested.

Are there any areas for improvement or something Viral Coach could have done differently?

I invested approximately $30,000 with Viral Coach. While we did receive a significant number of social media views, those views did not translate into meaningful new patient growth for our practice. A major part of their sales pitch was building a lead-generation funnel centered around a free veneers ebook designed to capture qualified cosmetic dental leads. Unfortunately, the funnel and landing page were not built until near the end of our contract term. The landing page itself was extremely disappointing. It was clear the person designing it had not taken the time to review our website, branding, or positioning as a high-end cosmetic dental office. In the very first draft, the featured model even had visibly crooked bottom teeth—which was shocking considering we are a cosmetic dentistry practice. When I requested revisions, I was told after only one attempt that “we are not experts” and that I would now need to provide all photos and creative direction myself. The funnel has now been live for over three weeks and has produced only about three leads, despite being presented as the central strategy behind the entire program. Communication and support were also ongoing issues throughout the six months. Responses from support were consistently slow, and I often had to send multiple follow-up emails just to receive a reply. Most recently, I was told I would have access to an archived copy of all our Slack communications after the contract ended. I have sent multiple emails, including screenshots clearly showing that I cannot access the Slack workspace or archived materials. Instead of addressing the actual issue, I continue to receive generic, cookie-cutter responses that do not resolve the problem. Overall, while Viral Coach may be capable of generating views, my experience was that the backend strategy, communication, execution, and support did not justify the investment. 

BACKGROUND

Please describe your company and position.

I am the VP of Growth of Sales Automation Systems

Describe what your company does in a single sentence.

 We sell sales automation systems and cold email lead generation and consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Generate more leads.
• Get so good at generating leads this way that we could eventually offer it as a service to our own clients.

SOLUTION

How did you find Viral Coach?

I clicked on a paid ad i saw on youtube

Why did you select Viral Coach over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

 Viral Coach did all of the scripting, editing, coached us on how to record, helped us set up the recording studio, is connecting us with editors that we can hire so that we no longer need them, and also connecting us with their paid ads team so they can help us manage our paid ads and learn paid ads in the first place. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 So far impressions are up 144%, and posting is up 4,000%. To be fair we did not have any social media presence at all outside of LinkedIn prior to this engagement. Our accounts are brand new. We created them for this purpose and we're also early into the engagement. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Project management is excellent. Everything is always on time or early and very fast. 

What was your primary form of communication with Viral Coach?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 I appreciated that our account manager gave good feedback while we were doing interview-style recording sessions. They were actually hard coaches. They weren't just trying to collect a retainer. They really wanted to make sure that you learned the skill set and performed at a high level. 

Are there any areas for improvement or something Viral Coach could have done differently?

 The only thing I could possibly think of is that, and I realize we're a minority, but for the minority of accounts where we're brand new, we don't know anything at all about the process. It'd be helpful to have milestones or a general outline of what the six-month rollout is going to look like. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Fazer, a brand strategy consultancy specializing in “de-positioning.” We help companies make competitors irrelevant by clearly solving customers’ key problems. We have senior strategists leading engagements for top global brands and ambitious challengers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Viral Coach?

We needed help with our social media strategy.

SOLUTION

What was the scope of their involvement?

Viral Coach is helping us figure out how to approach our social media campaign strategy. Their work is specific to what to post, how to post, how to target, and how to retarget. They’re also helping us with monthly planning. The team has delivered strategy documents, content calendars, and campaign reports.

What is the team composition?

We work with 2–5 teammates from Viral Coach.

How did you come to work with Viral Coach?

We found them through an online search. We chose them because of their high ratings.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, the engagement has been super successful in terms of getting us set up for success, building the platforms, building the funnels, and strategizing around what’s going to work. We’re super excited and happy. We’re just getting started, but we’re confident that we’ll have a really large deal flow from this, which was the purpose of going into business with Viral Coach.
Moreover, the art direction, copy direction, and messaging direction they’ve given us have been best in class. We’re incredibly optimistic and excited that this is going to work.

How did Viral Coach perform from a project management standpoint?

Viral Coach’s project management is excellent and first-rate. The team is super buttoned up and organized. They’re also available.We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

We love how organized and knowledgeable they are, specifically about social media. We’re also impressed with their attention to what works and what doesn’t work.Additionally, Viral Coach has a platform where their clients can communicate with each other. We get to see what’s working for their other clients and communicate with them, which is super helpful. It seems like there are a lot of people working with Viral Coach that have a lot of success.

Are there any areas they could improve?

There’s nothing they can improve on so far. They’re an A-plus team.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Creator of Behm Family Funeral Home

Describe what your company does in a single sentence.

Funeral Service and Merchandise. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• To establish a social media presence
• To have consistent content

SOLUTION

How did you find Viral Coach?

Other

Why did you select Viral Coach over others?

High ratings

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Viral Coach helped get us started from scratch developing a social media marketing plan across Facebook, Instagram, YouTube and TikTok. They helped with content creation and product development, making sure that we were confident with production and posting regularly across these channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to increase our followers across all social media platforms. Views and engagements alone on Instagram or increased by 210%. I know that people are watching our podcast since they tell me in person when I see them on the street of our small community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My personal representative, Alex, was great at encouraging me to put myself out there in front of a camera. I was very hesitant and concerned about my appearance at first, but she gave me the confidence I needed to create good content and be proud of our work. Creating content and production is now something. I look forward to and brings a lot of joy to my work schedule each week.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

At first I was skeptical, but I would encourage anyone to simply follow their process and they will see success. I was working very slow at first and was lacking confidence in the work I was doing. Alex with viral coach wasn't pushy however she checked in daily with support, encouraging me to push on and just get some product into review. After the first few I was hooked. Creating content has almost become addictive and they really do a nice job getting you to a place where you love the work. 

Are there any areas for improvement or something Viral Coach could have done differently?

I can't think of anything

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Service Solutions AV, an audiovisual equipment rental, installation, and technical support company. We focus on professional service and successful client partnerships for events and installations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Viral Coach?

We needed help creating an online social media organic content ecosystem to cultivate an audience and build a brand.

SOLUTION

What was the scope of their involvement?

Viral Coach has ideated, scripted, and assisted with scene development for our content. We’re working together on a six-month engagement to build a good top, middle, and bottom of funnel content strategy that effectively communicates why our company is valuable in the marketplace and why people would want to work with us. The team has delivered videos and reels ranging from 30–60 seconds.

What is the team composition?

We’ve worked with one teammate from Viral Coach.

How did you come to work with Viral Coach?

I found them on Instagram. They had high ratings, were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent $10,000.

What is the status of this engagement?

We started working together in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the process of measuring the results, but we’re in the second batch of content. We’ve had a number of videos get thousands of views, while the average is only a couple of hundred. Our audience engagement is fairly stable.

How did Viral Coach perform from a project management standpoint?

They’re on schedule. We communicate via email and messaging apps.

What did you find most impressive about them?

Viral Coach coaches us instead of trying to harbor the information.

Are there any areas they could improve?

Communicating the why behind decisions during the engagement could be better.

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Brooks Pest Solutions

Describe what your company does in a single sentence.

Residential Pest Control Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Significantly increase the quality video content we have on our social media
• Gain 50,000 followers
• Produce 60K in organic revenue

SOLUTION

How did you find Viral Coach?

Instagram

Why did you select Viral Coach over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have helped hundreds of companies go viral on social media and significantly increase their followings and views. I video an hour or two of content once a month. Send them the footage, and they'll slice and dice it into daily videos for the next month. 

After that, they're tracking everything they can about the posts we make to see whats sticking and whats not, and use that to guide the future footage that we'll make. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I'm just starting with them, and already feel way more confident in our ability to make Social Media a lead gen machine than I did before. They know what they're doing, have done it with many other companies across many different industries. They're going to do it for me in mine. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very communicative and organized. They've got their process DOWN! Ever since starting, I've never had a quesiton of "whats next"? Its all put together and I know what my next steps are. They've also answered all of my questions promptly and accurately, keeping me on course!

What was your primary form of communication with Viral Coach?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're extremely confident in their process. Its proven across multiple companies and multiple industries, and I am stoked to make it happen in mine.  

Are there any areas for improvement or something Viral Coach could have done differently?

No feedback at this time. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of ASAP, a coaching company for advertising creatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Viral Coach?

We needed help posting more and better content.

SOLUTION

What was the scope of their involvement?

Viral Coach has helped us generate topics and outlines for scripts. The team has also done all the editing and provided coaching and strategy for what to do and what not to do. The content is for social media videos.

What is the team composition?

We’ve worked with 2–5 teammates from Viral Coach.

How did you come to work with Viral Coach?

They were referred to me and had high ratings.

How much have you invested with them?

A decent amount, but worth the investment. 

What is the status of this engagement?

We started working with them in October 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Viral Coach has helped us get great views, engagement, and follower growth on Instagram. We’ve seen a 300% increase in followers and a dramatic increase in views per video. We’ve also seen a 37% increase in LinkedIn followers and a 35% increase in impressions.

How did Viral Coach perform from a project management standpoint?

Viral Coach is always available on Slack to answer questions and provide help.

What did you find most impressive about them?

As long as I do the work to record the videos, they take care of everything else. It’s a great service for busy professionals who don’t have time to manage the entire process.

Are there any areas they could improve?

I’ve produced a lot more social content than in the past, but it’s still not as much as they want. They could be a little more persistent in harassing me to make more content, haha.

BACKGROUND

Please describe your company and position.

 I am the Owner of a medical company 

Describe what your company does in a single sentence.

We are a luxury Medical Aesthetics practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase organic traffic to our IG
• Create content for us that was posted on a daily basis
• Train us to easily create, edit and post content after the engagement

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

Other

How many teammates from Viral Coach were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom, niche specific content strategy
• Done-for-you content writing and editing
• Unlimited 1-on-1 coaching and support throughout the engagement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got no value whatsoever.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The operational side of the program was one of the biggest issues:

• Content was posted without proper approval
• Videos were published with editing errors
• We had to catch and fix mistakes ourselves
• At one point, we were sent another client’s content
• There were gaps in posting due to lost/mismanaged content
• Huge amount of turnover of the team we were working with which resulted in no continuity in execution, the need to re-explain our brand and voice multiple times and confusing strategy

We were also denied phone calls after we tried to escalate our issues. We were never given a leadership contact that we could discuss a solution with, it was immediately escalated to their legal team.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

We were not impressed in any capacity

Are there any areas for improvement or something Viral Coach could have done differently?

Viral Coach could be much more accountable for outcomes vs. ignoring requests to speak to a manager and then immediately escalating to their legal department

BACKGROUND

Please describe your company and position.

I am the Owner of an aesthetics growth partner company

Describe what your company does in a single sentence.

We are Aesthetics Growth Partners 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Social media presence
• Strategic online positioning
• Video content and editing

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Viral Coach were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Onboarding & Foundation Setup

Content Strategy & Planning

Daily Coaching & Hands-On Guidance

Content Review & Optimization

Growth Strategy & Scaling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While content has not yet been published and edited assets are still in progress, the work completed so far has been focused on building the right foundation. This setup phase has positioned us for a much stronger, more strategic launch and sets the stage for measurable growth once content begins going live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Viral Coaching has been extremely organized and proactive in their project management approach so far. The onboarding process was smooth and well-structured, with clear communication at each step, which made it easy to understand expectations and next actions.

Even in this early phase, everything that has been promised has been delivered on time. More importantly, they have stayed ahead by guiding us through what needs to be done before content even goes live, ensuring we are properly set up for success rather than rushing into execution.

Their responsiveness has been one of the strongest aspects of the experience. My coach is readily available, quick to answer questions, and provides thoughtful, actionable feedback. There is a clear sense that they are paying attention and adapting to our needs in real time, rather than taking a one-size-fits-all approach.

Overall, the communication, structure, and level of support have made the process feel collaborative, efficient, and very well managed.

What was your primary form of communication with Viral Coach?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most is how simple and easy they make the process to follow while still being incredibly strategic. There’s no confusion or overwhelm. Everything is clearly mapped out step by step, so you always know exactly what to do next.

At the same time, it’s not just surface-level guidance. There’s real thought and intention behind the strategy. You can tell they’ve done this before and understand what actually works. They break things down in a way that makes it actionable without losing the bigger picture.

That combination of clarity and strategy is what really sets them apart. It feels structured, purposeful, and built for real results, not just random posting.

Are there any areas for improvement or something Viral Coach could have done differently?

At this stage, there aren’t any major areas for improvement that stand out. The experience so far has been very smooth, especially during onboarding and initial setup.

If anything, the only opportunity would be around timeline visibility as we move into the next phase. Since we are still waiting on edited content and the first pieces to go live, having a slightly clearer expectation on turnaround times and what to expect week-to-week during the transition into posting would be helpful.

That said, the foundation they’ve built and the level of support provided so far have been strong, and I’m confident the execution phase will match the same level of quality.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of iLoan, a full-service mortgage lender offering personalized loan solutions and a digital application process for home purchases and refinancing. We serve a wide range of clients across Florida, Illinois, Indiana, Minnesota, and Wisconsin.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish for iLoan?

We brought on Viral Coach to help us build out our social presence, generate inbound leads, and create a repeatable content strategy. The goal was to consistently put out high-quality video content, build authority in the mortgage space, and turn that into real business.

SOLUTION

What was the scope of their involvement?

Viral Coach has helped us build out our overall content strategy, including identifying key topics, structuring video ideas, and creating hooks and messaging tailored for short-form content. They also guide us on filming, editing direction, and posting strategy, along with helping us think through funnels and landing pages to convert attention into leads. We aim to create 30 videos a month.

What is the team composition?

We work with 2–5 teammates from Viral Coach.

How did you come to work with Viral Coach?

We found them through an online search. We chose them over other options because of their high ratings.

What is the status of this engagement?

We started working together in October 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t tracked metrics or KPIs yet, but we’ve seen clear progress in how we approach content. Our social media strategy is much more defined, and we have a better understanding of what drives engagement. Video production quality and our team’s skill set have improved, and we’re creating more engaging, structured content overall.

How did Viral Coach perform from a project management standpoint?

Viral Coach’s project management and organization are excellent. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The level of organization, knowledge, and resources they provide is impressive.

Are there any areas they could improve?

No, there aren’t any.