Viral Coach

BACKGROUND

Please describe your company and position.

I am the CEO & Owner of Wise Decision Oral Surgery

Describe what your company does in a single sentence.

Wise Decision provides specialized oral surgery care focused on wisdom teeth removal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase our online visibility and strengthen our social media presence.
• Establish our practice as a trusted source of information and education for patients and families.

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Viral Coach were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Viral Coach has helped support our practice through content strategy, social media guidance, and short-form video planning focused on increasing brand awareness and patient engagement. Their team has worked closely with us to develop organized content ideas, improve our online presence, and creat educational content that positions our practice as a trusted source of information for patients and their families. 

Key deliverables include content planning, video strategy, social media recommendations, branding guidance, and ongoing project management support. We've been very improessed by how organized and proactive their team has been throughout the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we recently began working together, the biggest measurable outcome so far has been the level of organization, structure, and clarity Viral Coach has brought to our content strategy and planning process. We feel much more confident in the direction of our digital marketing efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Even though we are in the early stages of the project, they've been extremely organized, communicative, and proactive throught the planning process. Providing clear and detailed guidance that has made the entire process feel smooth and manageable.

What was your primary form of communication with Viral Coach?

Virtual Meeting

What did you find most impressive or unique about this company?

They've completely blown us away with their level of communication, preparation, and ability to create a clear strategy tailored to our goals and brand. Their team doesn't just provide ideas, but also structure, direction, and actionable guidance that has made the process more efficient.

We're impressed by the ideas, to help us be a credible source of information rather than just focusing on generic marketing tactics.

Are there any areas for improvement or something Viral Coach could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Founder of Argento CPA

Describe what your company does in a single sentence.

Accounting and CFO firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Build a organic content engine

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a system to post every single day on social media accounts (LinkedIn, Youtube, META, TikTok)

Training on how to setup all the equipment.

How to create a content plan.

Creating hooks and scripts.

Setup ads and VSL.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finally was able to post consistently every single day with high quality content.

Since 2020 I've been trying to create content and always fell off and couldn't be consistent.  My production quality was also very low.

Now I have a system that allows me to generate high quality content and post every day for my niche.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds quickly, usually the same day.

Very clear onboarding plan from the get go.  The onboarding was world class.

Was able to get onboarded even ahead of schedule because I've followed their direction to a tee.

What was your primary form of communication with Viral Coach?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Understanding of social media marketing and creating high quality content consistently.

Are there any areas for improvement or something Viral Coach could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

We implement generative AI and Automation solutions for mid-sized manufacturing, logistics or service based businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Create a consistent flow of booked meetings in my calendar
• Create exposure for my company
• Create exposure for my apps (Homescanr)

SOLUTION

How did you find Viral Coach?

YouTube

Why did you select Viral Coach over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project consists of creating a short form social media content strategy which includes scripting, filming setup, editing, data analytics, paid ads, and a backend system. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I'm in the early stages of the project. But so far, the team has been very good to me. Everyone is very like-minded, strategic and quick to take action. The onboarding process felt seemless and the strategy discussed makes plenty of sense. The results speak for themselves, it's a very experienced team who knows the short form content and paid ads game extremely well. I have utter faith that they will help me acheive the results I'm looking for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've treated me very well. They both respond to my inquiries and act on my behalf very quickly! Love the speed and the effort they've shown.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

They really give you a premium experience. They're very organized and systematic and have experts in all areas!

Are there any areas for improvement or something Viral Coach could have done differently?

Although I would love to provide feedback, nothing comes to mind yet... everything has been super smooth so far!

BACKGROUND

Please describe your company and position.

I'm a department director at Alpine Oral and Facial Surgery

Describe what your company does in a single sentence.

Provides a comprehensive range of oral and maxillofacial surgery services, including dental implants, wisdom teeth removal, and full-arch restoration throughout Western Montana.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase Brand Awareness
• Generate More Qualified Leads
• Improve Patient Engagement and Community Reach
• Create a Consistent Content System

SOLUTION

How did you find Viral Coach?

Other

Why did you select Viral Coach over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Other

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Viral Coach will provide social media marketing and content creation services focused on increasing brand awareness, patient engagement, and lead generation. Their work includes developing a customized content strategy, creating and managing short-form video and social media content, maintaining brand consistency, and optimizing digital performance across platforms. Key deliverables include monthly content planning, professionally edited videos, copywriting, analytics reporting, audience growth strategies, and ongoing marketing support tailored to the practice’s goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

to be continued

Describe their project management. Did they deliver items on time? How did they respond to your needs?

to be continued. so far, very well.

What was your primary form of communication with Viral Coach?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

that they focus on building a complete, repeatable social media system — not just creating random content. Their approach combines strategy, coaching, content processes, analytics, and performance optimization to help businesses consistently grow online presence and generate leads.

Are there any areas for improvement or something Viral Coach could have done differently?

at this point, unsure

BACKGROUND

Please describe your company and position.

 I am the Owner of a real estate company 

Describe what your company does in a single sentence.

My Company is a Real estate Brokerage that helps clients Buy, Sell, and Lease Properties

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Help establish a credible presence on all social media platforms
• Through these platforms help educate others about the truths when it comes to buying, selling, or investing in real estate
• Through added value and education generate high quality seller leads that lead to more clients
• Recruit agents and scale the brokerage

SOLUTION

How did you find Viral Coach?

Other

Why did you select Viral Coach over others?

• Company values aligned
• Other

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Viral coach is helping with organic content to increase my brand positioning, attention, trust, authority, and preception with my audience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Being only one month in I can see increased engagment , more profile visits, more followers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently meets timeframes, commincate effectively, and help address any issues that arise

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how intentional and structured their approach was. It felt less like random content creation and more like a real strategy for building visibility, credibility, and long term presence.

Are there any areas for improvement or something Viral Coach could have done differently?

Not at this moment, John my coach has been an amazing guide. His expertise and understanding of social media has been incredibly helpful in this whole process.

BACKGROUND

Please describe your company and position.

I am the Practice Administrator of a cosmetic dental practice.

Describe what your company does in a single sentence.

Cosmetic Dental Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase New Patients

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They were to produce videos and post on our social media and set up a funnel that was the main strategy for getting new patient leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable outcomes. I got 0% ROI on my investment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Slow to respond. You could not talk to anyone higher up when things were not going well. You could only email support, and their response was slow. Most times, I had to send multiple emails to get responses.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing for the 30K I invested.

Are there any areas for improvement or something Viral Coach could have done differently?

I invested approximately $30,000 with Viral Coach. While we did receive a significant number of social media views, those views did not translate into meaningful new patient growth for our practice. A major part of their sales pitch was building a lead-generation funnel centered around a free veneers ebook designed to capture qualified cosmetic dental leads. Unfortunately, the funnel and landing page were not built until near the end of our contract term. The landing page itself was extremely disappointing. It was clear the person designing it had not taken the time to review our website, branding, or positioning as a high-end cosmetic dental office. In the very first draft, the featured model even had visibly crooked bottom teeth—which was shocking considering we are a cosmetic dentistry practice. When I requested revisions, I was told after only one attempt that “we are not experts” and that I would now need to provide all photos and creative direction myself. The funnel has now been live for over three weeks and has produced only about three leads, despite being presented as the central strategy behind the entire program. Communication and support were also ongoing issues throughout the six months. Responses from support were consistently slow, and I often had to send multiple follow-up emails just to receive a reply. Most recently, I was told I would have access to an archived copy of all our Slack communications after the contract ended. I have sent multiple emails, including screenshots clearly showing that I cannot access the Slack workspace or archived materials. Instead of addressing the actual issue, I continue to receive generic, cookie-cutter responses that do not resolve the problem. Overall, while Viral Coach may be capable of generating views, my experience was that the backend strategy, communication, execution, and support did not justify the investment. 

BACKGROUND

Please describe your company and position.

I am the VP of Growth of Sales Automation Systems

Describe what your company does in a single sentence.

 We sell sales automation systems and cold email lead generation and consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Generate more leads.
• Get so good at generating leads this way that we could eventually offer it as a service to our own clients.

SOLUTION

How did you find Viral Coach?

I clicked on a paid ad i saw on youtube

Why did you select Viral Coach over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

 Viral Coach did all of the scripting, editing, coached us on how to record, helped us set up the recording studio, is connecting us with editors that we can hire so that we no longer need them, and also connecting us with their paid ads team so they can help us manage our paid ads and learn paid ads in the first place. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 So far impressions are up 144%, and posting is up 4,000%. To be fair we did not have any social media presence at all outside of LinkedIn prior to this engagement. Our accounts are brand new. We created them for this purpose and we're also early into the engagement. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Project management is excellent. Everything is always on time or early and very fast. 

What was your primary form of communication with Viral Coach?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 I appreciated that our account manager gave good feedback while we were doing interview-style recording sessions. They were actually hard coaches. They weren't just trying to collect a retainer. They really wanted to make sure that you learned the skill set and performed at a high level. 

Are there any areas for improvement or something Viral Coach could have done differently?

 The only thing I could possibly think of is that, and I realize we're a minority, but for the minority of accounts where we're brand new, we don't know anything at all about the process. It'd be helpful to have milestones or a general outline of what the six-month rollout is going to look like. 

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Creator of Behm Family Funeral Home

Describe what your company does in a single sentence.

Funeral Service and Merchandise. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• To establish a social media presence
• To have consistent content

SOLUTION

How did you find Viral Coach?

Other

Why did you select Viral Coach over others?

High ratings

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Viral Coach helped get us started from scratch developing a social media marketing plan across Facebook, Instagram, YouTube and TikTok. They helped with content creation and product development, making sure that we were confident with production and posting regularly across these channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to increase our followers across all social media platforms. Views and engagements alone on Instagram or increased by 210%. I know that people are watching our podcast since they tell me in person when I see them on the street of our small community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My personal representative, Alex, was great at encouraging me to put myself out there in front of a camera. I was very hesitant and concerned about my appearance at first, but she gave me the confidence I needed to create good content and be proud of our work. Creating content and production is now something. I look forward to and brings a lot of joy to my work schedule each week.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

At first I was skeptical, but I would encourage anyone to simply follow their process and they will see success. I was working very slow at first and was lacking confidence in the work I was doing. Alex with viral coach wasn't pushy however she checked in daily with support, encouraging me to push on and just get some product into review. After the first few I was hooked. Creating content has almost become addictive and they really do a nice job getting you to a place where you love the work. 

Are there any areas for improvement or something Viral Coach could have done differently?

I can't think of anything

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Brooks Pest Solutions

Describe what your company does in a single sentence.

Residential Pest Control Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Significantly increase the quality video content we have on our social media
• Gain 50,000 followers
• Produce 60K in organic revenue

SOLUTION

How did you find Viral Coach?

Instagram

Why did you select Viral Coach over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Viral Coach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have helped hundreds of companies go viral on social media and significantly increase their followings and views. I video an hour or two of content once a month. Send them the footage, and they'll slice and dice it into daily videos for the next month. 

After that, they're tracking everything they can about the posts we make to see whats sticking and whats not, and use that to guide the future footage that we'll make. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I'm just starting with them, and already feel way more confident in our ability to make Social Media a lead gen machine than I did before. They know what they're doing, have done it with many other companies across many different industries. They're going to do it for me in mine. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very communicative and organized. They've got their process DOWN! Ever since starting, I've never had a quesiton of "whats next"? Its all put together and I know what my next steps are. They've also answered all of my questions promptly and accurately, keeping me on course!

What was your primary form of communication with Viral Coach?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're extremely confident in their process. Its proven across multiple companies and multiple industries, and I am stoked to make it happen in mine.  

Are there any areas for improvement or something Viral Coach could have done differently?

No feedback at this time. 

BACKGROUND

Please describe your company and position.

 I am the Owner of a medical company 

Describe what your company does in a single sentence.

We are a luxury Medical Aesthetics practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Viral Coach to accomplish?

• Increase organic traffic to our IG
• Create content for us that was posted on a daily basis
• Train us to easily create, edit and post content after the engagement

SOLUTION

How did you find Viral Coach?

Online Search

Why did you select Viral Coach over others?

Other

How many teammates from Viral Coach were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom, niche specific content strategy
• Done-for-you content writing and editing
• Unlimited 1-on-1 coaching and support throughout the engagement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got no value whatsoever.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The operational side of the program was one of the biggest issues:

• Content was posted without proper approval
• Videos were published with editing errors
• We had to catch and fix mistakes ourselves
• At one point, we were sent another client’s content
• There were gaps in posting due to lost/mismanaged content
• Huge amount of turnover of the team we were working with which resulted in no continuity in execution, the need to re-explain our brand and voice multiple times and confusing strategy

We were also denied phone calls after we tried to escalate our issues. We were never given a leadership contact that we could discuss a solution with, it was immediately escalated to their legal team.

What was your primary form of communication with Viral Coach?

Email or Messaging App

What did you find most impressive or unique about this company?

We were not impressed in any capacity

Are there any areas for improvement or something Viral Coach could have done differently?

Viral Coach could be much more accountable for outcomes vs. ignoring requests to speak to a manager and then immediately escalating to their legal department