Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.
Role-based professionals embedded into your operations
We handle recruiting, vetting, onboarding, and continuous performance support
No internal hiring, payroll, or training lift required from your team
Flexible fractional or full-time capacity as your business evolves
Extend your team with reliable, integrated support without the delays and administrative burden of traditional hiring.
2. Workflow Engineering & Operational Support
Workflow design and process optimization
Automation and systems integration
Reporting, structure, and operational streamlining
Scalable systems that improve efficiency and reduce operational friction
3. Dedicated Virtual Front Desk
A team of Engagement Specialists assigned to your account (not a rotating agent pool)
Consistent, brand-aligned call handling and intake
Seamless routing, messaging, caller support, and reception coverage
Ongoing familiarity with your workflows, terminology, and client expectations
Over time, your assigned team becomes more efficient, accurate, and aligned with your organization, delivering a consistent caller experience that feels truly in-house.
Min project size
$1,000+
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2020
1 Locations
Toronto , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
Undisclosed
Rating for cost
4.9
/5
What Clients Have Said
Veta Virtual is praised for its affordable pricing and strong value for cost, fitting clients' budgets while providing professional services. Clients report significant improvements in call handling and customer engagement, attributing their growth to Veta's effective solutions.
Some clients express a desire for expanded multilingual services, such as additional language capabilities beyond English and Spanish, to better serve diverse client bases. This represents a potential area for service enhancement.
Seamless Integration and Onboarding
Veta Virtual's seamless integration and onboarding process is highlighted by clients as a major advantage. The team efficiently integrates into existing workflows, ensuring minimal disruption and maximum efficiency.
High Client Satisfaction
Feedback indicates high levels of client satisfaction with Veta Virtual's services, with many clients experiencing increased business efficiency and growth. Their commitment to client needs is evident in their proactive service adjustments.
Proficient Bilingual Support
Veta Virtual excels in providing bilingual call center services, impressing clients with their seamless handling of calls in both English and Spanish. This capability is particularly valued by clients in diverse sectors requiring multilingual communication.
Exceptional Customer Service
Veta Virtual is noted for its outstanding customer service, with clients appreciating their professionalism, friendliness, and ability to provide personalized attention. This approach enhances client satisfaction and fosters long-term partnerships.
Effective Lead Generation
Veta Virtual's call center services are effective in capturing and converting leads, contributing to business growth for clients. Their strategic handling of inquiries and follow-ups enhances client acquisition processes.
"They were personal, professional, and cared about helping us be successful."
May 11, 2021
Owner, Sparrow Websites
Justin Rule
Verified
Advertising & marketing
Lancaster, Pennsylvania
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provided voice services for a web design company. They were responsible for answering phone calls, booking appointments, and scheduling site updates.
Veta Virtual Receptionist was prompt in answering calls and scheduling. The notes they provided are well-written. Overall, they were professional, cost-efficient, and detail-oriented.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner of Website Design company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We needed admin services to cover phones, book appointments, and schedule site updates.
SOLUTION
How did you select this vendor and what were the deciding factors?
They were personal, professional, affordable, and willing to learn our business.
Describe the project in detail and walk through their service package, including any calling tools used.
They provided coverage for our phones from 9-5pm, M-F and forwarded notes on all calls to our team.
Who did you work with and what was the feedback process like?
We worked with Andy, Dani, and Natasha on all calls.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
They provided prompt services, call answering, scheduling and detailed notes.
Describe their project management style, including communication tools and timeliness.
They provide monthly updates and call overview notes for each call.
What did you find most impressive or unique about this company?
They were personal, professional, and cared about helping us be successful.
Are there any areas for improvement or something they could have done differently?
Offering different types of receptionists (male, female, different ethnicity, different expertise) to better address the client's audience could be a growth improvement.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
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