How happy are you with the results?
I would easily give them almost 100 percent, definitely a 98 or 99 percent satisfaction comfortably. We run our mission-critical application because several of our merchants are connected to our system. We have very large clients, which include national airlines. When these people connect, we need to have a 24 by 7 kind of backup. The technology we use must be a fail-proof backup. In our company, we have a very skeleton team of IT guys. However, the complete team can actually develop, maintain, and manage our systems from Verbanet. I do work with them. Apart from the development part of it, it’s also the hosting. The hosting is also taken care of by them for us.
When working with Verbanet, is there anything that you find unique or special compared to other developers or vendors that you’ve worked with?
The first time I dealt with them, it took a long time to decide whether to go with them. I’m actually a very hard guy to please when it comes to being a supplier. For the simple requirement of developing a website, we had requirements. We were a very large company. Where I used to work at the time, we wanted to be sure that we had the best output. Typically a supplier would say, “Okay, you scope it from me and I’ll do what you say.” Typically, that is the mentality that we found from most of the software guys or website developers. But, the Verbanet team was a little different or mostly different in that sense. They would come aboard and say, “Fine, we understand, perfectly and we’ll be happy to do it but can we ask you how is it going to happen in this scenario? Have you thought about a scenario like this and what would happen? Will it be good if we could recommend a methodology where it takes care of this scenario?” . They explained that it would be good to build in the infrastructure initially, and perhaps build more modules later. Verbanet told us not to think about it in phases and then distribute the entire infrastructure of the whole product. That was a friendly method that provided huge value later.
Looking back on the project is there anything that you’d wish to do differently, or you think they could improve upon?
When we worked with the larger companies I’ve dealt with in other projects, the suppliers talk about the CMM certification, PCM level, and efficiency level that definitely provides added value. That is something that probably I think they should get into. If they get certified to a CMM level at least three out of five and also have their own PCM, that would definitely give any company a much bigger value . We are comfortable dealing with them because I’ve known them well for the last 10 years or so. If I represented a large multinational company or a government organization, then I would probably look at companies that have these certifications.