twRty Software Services

BACKGROUND

Introduce your business and what you do there.

I'm a developer at Dhruvin Freelancing, an IT company that creates AI-based websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with twRty Software Services?

We needed help developing and implementing an AI-based software solution aimed at streamlining and enhancing our business operations.

SOLUTION

What was the scope of their involvement?

twRty Software Services was responsible for designing, developing, and deploying an AI-based software solution. The scope included data integration, model development, user interface design, and system testing. The main deliverables were an AI model for predictive analytics, an NLP-powered chatbot, and a custom dashboard for data visualization.

What is the team composition?

We worked with three teammates from twRty Software Services.

How did you come to work with twRty Software Services?

We found them through an online search. We chose them due to our low budget and because we were looking for a startup that could help us technically with our project.

What is the status of this engagement?

We started working together in December 2024, and the support regarding bugs is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project led to a 40% reduction in manual processing time and a 25% increase in operational efficiency within the first quarter. We measured the 40% reduction in manual processing time by tracking task completion durations before and after implementation using internal time-tracking tools. The 25% increase in operational efficiency was calculated based on KPIs such as task throughput, error rate reduction, and time saved per workflow across departments.

How did twRty Software Services perform from a project management standpoint?

twRty Software Services demonstrated excellent project management, delivering on time and consistently responding promptly and effectively to our evolving needs.

What did you find most impressive about them?

twRty Software Services' timely delivery and cost efficiency were impressive.

Are there any areas they could improve?

I didn't find anything they could improve on.

BACKGROUND

Please describe your company and position.

I am the Founder of Freeloride

Describe what your company does in a single sentence.

We are providing taxi booking services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire twRty Software Services to accomplish?

• Apps & website development

SOLUTION

How did you find twRty Software Services?

Online Search

Why did you select twRty Software Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from twRty Software Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a mobile app and website for a taxi service that allows users to book rides, track driver location in real-time, make payments, and provide ratings. The platform will include driver and passenger profiles, ride history, fare calculation, and a robust admin panel for managing operations and analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App and website performance was as per our expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they completed work on time as per the plan and always responded us quickly on urgent needs

What was your primary form of communication with twRty Software Services?

Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by twRty Software Services' innovative approach, commitment to customer satisfaction, and strong, supportive company culture

Are there any areas for improvement or something twRty Software Services could have done differently?

No